Nortel TDM Recorder, Installation Manual

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Nortel TDM Recorder Overview Standard 3.0
14 Nortel TDM Recorder
Nortel TDM Recorder at a glance
Welcome to the Nortel TDM Recorder contact recording system. This
system represents a new generation of hardware and software focused on
improving contact recording processes by using a new software-based
recorder. This solution offers cost-saving opportunities while leveraging
existing infrastructure, as summarized in the following sections:
The Nortel TDM Recorder consists of software components in a standard
PC that interfaces with other CTI components. Its primary purpose is to
record calls, especially for 100 percent compliance situations. At the same
time, the superior performance of the Nortel TDM Recorder is apparent as a
standalone solution. Combined with the ease of use and management of a
portal-style interface, the Nortel TDM Recorder allows customers to have
centralized control of all their recording activities.
The Nortel TDM Recorder (Time Division Multiplexing recording, as
opposed to IP recording) system infrastructure consists of telephony,
recording subsystem, hardware and software components, as shown in the
following diagram.