Norstar Compact ICS 6.0, Manual

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78
/ Auto Attendant
Compact ICS 6.0 System Coordinator Guide P0992670 03
You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press
²¥¥ÛßßÜÝÝ
.
2. Press
ÛÜßÝß
(the default System Coordinator password).
3. Press
“
twice.
4. Press
≠
,
‘
, and
≠
.
5. Press
‘
three times. The display shows
CCRˆ
.
6. Press
≠
.
7. Press
‘
. The display shows
CCR groupsˆ
.
8. Press
≠
and enter the number of the group to which you want
to make changes.
9. Press
≠
and enter the internal number of the telephone you
want to add or remove from the group.
10. Press
CHANGE
to select the status of the telephone in the group:
Assigned
,
Unassgnd
.
You can have a total of nine CCR groups. Each group can include up to 20
telephones.
Using the pre-recorded greetings
Pre-recorded greetings are always used when the System Answer or CCR
are turned on, even if you do not create personalized recordings. The pre-
recorded greetings can be turned off (not erased) and/or replaced with user-
recorded substitutes. If a pre-recorded greeting is turned off, all System
Answer and CCR features that use that greeting are affected.
Incoming calls at the attendant telephone hear the System Answer
greetings. Lines that are set up to be answered by CCR hear a different set
of greetings. They are:
• All of our operators are busy.
• If you know the extension that you want, and are using a touch-tone
phone, please dial it now.
• Or, hold the line and your call will be answered as soon as possible.
• Thank you for calling.