Norstar Compact ICS 6.0, Manual

Page: 41 / 252

P0992670 03 Compact ICS 6.0 System Coordinator Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Norstar system now allows you to establish Hunt Groups in your
system. Hunt Groups are a group of Norstar set DNs that can be called by
a single directory number. The Hunt Groups feature ensures calls are easily
routed to the appropriate people. You can program
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see ‘‘Programming Hunt Groups’’
on page 155.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button
flashing, and a message on the display. You may not necessarily receive all
three indications for any particular call. For example, you may have a line
that has been set up not to ring at your telephone. If so, you see only a
flashing line button. There are many possible combinations, depending on
how your system is set up. See ‘‘Choosing a line using a line button’’ on
page 65 for more information on the use of lines.
If you receive a priority call and your telephone has no free internal line
buttons, you cannot transfer the priority call, you must accept or release it.