Norstar Compact ICS 6.0, Manual

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/ Answering calls
Compact ICS 6.0 System Coordinator Guide P0992670 03
Answer buttons
You can use an Answer button to monitor calls to another telephone. All
calls to the monitored Norstar telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor incoming calls for
one or several other people. For example, a secretary may have
appearances for three different bosses on her answer buttons. Once a call
for boss A is answered by the secretary, the appearance stops at that
telephone. This allows for another, simultaneous call to come in on the
same line. The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information on Hunt Groups see
‘‘Programming Hunt Groups’’ on page 155.
The Answer button setting in Featr settings programming allows you to
determine what types of calls alert at the telephone. Your choices are:
Basic, Enhanced and Extended.
See the Modular ICS 6.0 Installer Guide for more information.
• ISDN terminals cannot be assigned Answer buttons to monitor other
sets, but they can be monitored.
• You cannot make calls using Answer buttons.
• If more than one call is ringing at a telephone, the first call appears on
the Answer button of the attendant. Any subsequent calls appear on
intercom buttons, if they are available.
Tip -
More than one attendant may have an Answer
button for a single telephone. This allows two or more
attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other
people using a separate Answer button for each person.