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/ Handling many calls at once

Compact ICS 6.0 System Coordinator Guide

P0992670 03

telephone. T7316 and T7324N telephones provide the broadest use of this
feature. Companion, M7000/T7000 and M7100N/T7100 telephones do not
have line or intercom buttons, therefore, they cannot be assigned SWCA
lines.

Your system administrator can configure the SWCA line buttons during the
initial configuration of your telephone, in which case, you should have a
list of which codes were used. Otherwise, you can use the Supervisor
password to assign codes to memory keys with indicators.

Incoming calls

When you answer an external call, the system can react in one of two ways,
depending on what settings were specified in system programming:

•

the call may be transferred automatically to a free SWCA key when
you answer the call. In this case, you need to put the call on Hold to
free the line the call came in on.

OR

•

you may need to press the a free SWCA button to transfer the call
manually to a free SWCA key. In this case, when you transfer the call,
the line the call came in on is released.

When you put a call on hold, the system can react in one of two ways if you
have SWCA keys defined:

•

when you put the call on Hold, the call transfers to a SWCA key and
all the other extensions with corresponding SWCA keys display a
flashing indicator beside the button. The call can be picked up at any
other extension. If the call automatically transferred to a SWCA key
when it was answered, then this option puts the call on hold at the same
key.

Tips -

Since SWCA keys use the park feature, check

with your system administrator to ensure that park is
turned on for your system.

A SWCA call on park that exceeds the park timeout timer
is released from the SWCA button and rings again at the
original telephone.

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Summary of Contents for Compact ICS 6.0

Page 1: ...1 800 4 NORTEL www nortel com norstar P0992670 03 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks Copyright Nortel Networks 2002 Compact ICS 6 0 System Coordinator Guide ...

Page 2: ......

Page 3: ...e display 27 Adding or changing a system speed dial 29 Changing the name of a telephone 32 Changing the name of a line 34 Making changes to Call Forward No Answer 35 Making changes to Call Forward on Busy 37 Making Changes to Do Not Disturb on Busy 38 What would you like to do next 40 Answering calls 41 Answering incoming calls with Hunt Groups 41 Answering an incoming call 41 Line buttons 42 What...

Page 4: ... Trunk Answer 51 Answer buttons 52 Creating a Conference Call 53 Disconnecting one party 53 Independently holding two calls 54 Putting a conference on hold 54 Splitting a conference 54 Removing yourself from a conference 55 Listening to a call as a group 56 Canceling Group Listening 56 Using Handsfree Mute 56 Answering calls without lifting the handset 56 Making calls without lifting the handset 5...

Page 5: ...ng CCR 72 CCR groups 72 Direct extension dialing 73 Customizing System Answer and CCR 73 Turning System Answer on or off 74 Turning CCR on or off 75 Choosing the attendant telephone 75 Changing the language for System Answer and CCR 76 Setting ring delay before System Answer takes a call 76 Setting the ring delay before CCR greeting answers 77 Adding removing telephones from CCR groups 77 Using th...

Page 6: ... 91 Handling many calls at once 93 Using Hold 93 Retrieving a held call 93 Holding automatically 93 Listening on hold 94 Holding a call exclusively 94 Using Call Queuing 95 Using system wide call appearance SWCA 95 Incoming calls 96 Outgoing calls 97 No free call keys 98 Transferring calls 99 Using the transfer feature 99 Transferring a call 99 Transferring external calls 100 Canceling a transfer ...

Page 7: ...e Redirection 115 Communicating in the office 117 Paging 117 Making a page announcement 117 Activating and deactivating the ability to page 118 Creating page zones 118 Using Page with external paging equipment 120 Sending messages using the display 120 Sending a message 120 Canceling a message you have sent 121 Viewing your messages 121 Replying to a message 121 Removing items from your message li...

Page 8: ...ch 136 Spanish 136 Programming a feature code onto a memory button 137 Programming feature buttons 137 Erasing a feature button 137 Labeling your set 139 Applying button labelling 139 Business Series Terminals 139 Identifying the telephones 140 T7316 Business Series Terminal button defaults 141 M7310 telephone button defaults 143 Default button assignments 144 Moving line buttons 147 Changing the ...

Page 9: ...ime out 162 Programming the overflow set 163 Setting the name 164 Using the Hospitality features 165 Hospitality passwords 165 Desk pswd 165 Cond pswd 166 Room desk information 166 Programming room information 167 Using the room set programming 169 Programming the alarm feature 170 Using the Administration set to control alarms 171 Using the alarm 172 Canceling an alarm 173 Turning off an alarm 17...

Page 10: ...hines 188 Troubleshooting for the device attached to the I ATA 189 ISDN 191 ISDN BRI 191 Line access from an ISDN terminal 192 ISDN BRI features 192 Network Name Display for BRI 192 Name and number blocking for BRI 193 Service provider features 193 Call Forward 193 Canceling Call Forward 193 Calling the number your calls are forwarded to 194 Automatic Call Back 194 Automatic Recall 194 MCID 194 Ne...

Page 11: ...3 Changing passwords 203 Clearing a Call Log password 204 Hospitality password 204 Using special telephones 205 Direct dial 205 Changing the direct dial telephone assignments 206 Hotline 207 Bypassing a Hotline 207 Making a telephone a hotline telephone 207 Control telephone 208 Using Set lock 208 Changing Set Lock programming for a telephone 209 Using an auxiliary ringer 209 Turning the auxiliary...

Page 12: ...ols 221 Overflow call routing 221 M7100 and T7100 telephones 221 Memory buttons 222 One line display 222 Prime line 223 Private lines 223 Volume bar 223 Troubleshooting 225 Using the alarm telephone 225 Reporting and recording alarm codes 225 Testing the telephone 225 Testing the telephone display 226 Testing the telephone buttons 226 Testing the speaker in the telephone handset 226 Testing the te...

Page 13: ...ciding how many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and refer to the first section only from time to time You can look at the contents page for an overview of the features that are available or check the index for specific features or ...

Page 14: ...other equipment Your programming as a system coordinator changes how features work for the system as needed It requires a system coordinator password A basic programming password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities Personal programming is available to anyone through the Feature button on the...

Page 15: ...ing programming See The programming overlay on page 18 When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the call forward features do not work Do not use the main reception telephone for programming because you may lose incoming calls Using Buttons The two line telephone you use for everyday calling is used for changes and main...

Page 16: ...rdinator Guide P0992670 03 Norstar two line display telephones The next illustration numbers the buttons that are used for both day to day communication and programming on the T7316 telephone Business Series Terminal buttonss M7310 M7324 1 2 3 4 5 4 6 7 8 10 9 ...

Page 17: ...nd letters Memory buttons Dial a number or feature code stored on the button Feature button Allows you to enter a feature code while using or programming the telephone Hold button Puts an active call on hold Release button Hangs up an active call or ends programming Volume rocker switch Turns the volume you hear through the handset up or down During programming this switch is used to adjust settin...

Page 18: ...ructions are underlined Display buttons The programming overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout found at the front of this guide that shows the directions the four buttons take you when programming Placing the programming overlay on a Business Series Term...

Page 19: ...ramming Overlay Heading Back Show Next Heading Heading Back Next Next Show Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada Displays the first setting within a menu level Moves display one item forward on the current menu level Displays the heading for the current level Moves back one item on the current level ...

Page 20: ...it ª or º A map for working in programming The programming maps on page 22 page 23 and page 24 show the headings you see when you move through the display menu after pressing öìéíand entering the password the default password is ë éöor ÛÜßÝß The maps show you the menu choices A Basic password can be used with a limited number of feature codes including æé äand the codes for turning call Heading Ba...

Page 21: ...t allows additional telephones to ring Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses Program up to 255 different telephone numbers so that people in your office can dial them with a three digit code Change the password you use for programming or erase a Call log password Change the time date or both Change the settings for the System...

Page 22: ...e Intrn Extrnl Use prime line Aux ringer Allow redirect Redirect ring SM Supervisor Name User prefernces Model Button progrming of buttons B01 BXX CLRTEL FEATR User speed dial of speed dialers Spd XX Call log opt ns No one answered Unanswered by me Log all calls No autologging Dialing opt ns Standard dial Pre dial Automatic dial Language Display cntrst Ring type Voice path Dflt Handsfree Headset R...

Page 23: ...ting service Sched Night Evening Lunch Sched 4 Sched 5 Sched 6 Off Manual Auto Sys speed dial Speed dial Enter digits or press LIST add change tel Use prime line Display digits Name Passwords Call Log pswds Show set Log pswd Progrming pswds Sys admin 23646 Basic 22742 Hospitality Desk pswd 4677 Cond pswd None Time Date Hour Minutes Year Month Day System Prgrming Hunt Group Show Group Member DNs Li...

Page 24: ...ress List BusName Hospitality Room desk info Show set Room Adm pwd req d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr 24 hr Expired alarms Notify set Use tone Press Press öìéí It s the same as pressing ÛßßÜÝÝ Press ë éöÛÜßÝß Press RETRY to re enter the password if it is entered wrong The display shows the first of the seven headings available for admin...

Page 25: ...s to see the specific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Record If there is a problem with the system the installer needs to see a history of the changes you have made Remember to inform people in your office of any changes you have made that affect them For example ...

Page 26: ...26 Getting started with Norstar Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 27: ...onsult these or other programming operations see either the Table of Contents or the Index Changing the time and date on the display Entering letters and numbers using the dialpad Press Press ÝßÜ which is the same as æé ä Press ÛÛàÝÛ õ êé or ÛÜßÝß ë éö The passwords can be changed See Using passwords on page 202 for more information Jan 1 12 00pm Feature Password RETRY first press second press thi...

Page 28: ...ress the dialpad buttons to enter the minutes If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 2002 Press NEXT Press CHANGE Press the dialpad buttons to enter the year Press NEXT Press CHANGE Press the dialpad buttons to enter the month Use numbers for the months 01 is January 12 is December Hour 01 NEXT CHANGE Hour _...

Page 29: ...ng or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three digit code 001 255 To change a speed dial that already exists follow the same steps The new programming overwrites the previous number and settings Begin the programming session Press NEXT Press CHANGE Press the dialpad buttons to enter the day P...

Page 30: ...long Your display shows the telephone number and not n s as shown here Press OK Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Pool code 71 or Use routing tbl Stop pressing CHANGE when the display shows the prime line again In this example the system selects the prime line automatically the most common choice to dial speed dial...

Page 31: ...the call if the call number matches the number in the speed dial list CLID Match If the telephone has also been configured to display Caller ID Caller ID set and the name of a caller first 1st display then the name you program for the speed dial code is the name that will display For example If you create a speed dial for the courier company you use and assign the name Courier with the following p...

Page 32: ... of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to 16 characters long including spaces Press on the numeric dialpad to add spaces Press Press to end your session Or you can press then to program another speed dial number Press Press ÛßßÜÝÝ Press ÛÜßÝß Name ___ Name S BKSP Name S__ BKSP Name SAVINGS BANK BKSP Name ...

Page 33: ...want to give to the telephone number Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name Press to use the name you have entered The name can be up to seven characters long including spaces Press to end your session You can press once to continue programming this telepho...

Page 34: ...s the name the display shows if you do not change it Press Press CHANGE Decide what name you want to give to the line Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want Press Use the dialpad and until you have the entire name The name can be up to seven characters long including spaces Jan 1 12 00pm Feature Password RETRY Te...

Page 35: ...on You can press once to continue programming this line or press twice to return to the Lines heading Press Press ÛßßÜÝÝ Press ÛÜßÝß Press Enter the internal number DN of the telephone or voice mail extension In this example the DN is 25 If the set has been given a name it appears on the display Press Press Press Name LOCAL BKSP Name LOCAL CLR CHANGE End of session Jan 1 12 00pm Feature Password R...

Page 36: ... rings before it is forwarded Your choices are 2 3 4 6 and 10 rings Press to end your session You can press to continue programming capabilities for this telephone or press four times to return to the Terminals and Sets heading Tip If the Norstar set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expire...

Page 37: ... of the telephone extension In this example the DN is 25 If the set has been given a name it appears on the display Press Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example the DN is 21 You can press CLR to change the destination back to None Press to end your session Jan 1 12 00pm Feature Password RETRY Terminals Setsˆ Show set ___ LIS...

Page 38: ...for this telephone or press three times to return to the Terminals and Sets heading Tip If the Norstar set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information about Hunt Groups see Programming Hunt Groups on page 155 Press Press ÛßßÜÝÝ Press ÛÜßÝß Press Enter the internal number in...

Page 39: ...ession You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets heading Tip If the Norstar set is a member of a Hunt Group and the set activates this feature the set does not receive notification of incoming Hunt Group calls while on a call The DND on busy feature overrides the Hunt Group For more information about Hunt Groups s...

Page 40: ...ng on Line Redirection on page 112 Allow individuals to answer calls that are ringing at another telephone See Picking up a call ringing at another telephone on page 49 Assign telephones to different zones for paging See Paging on page 117 Turn the night service on and off See Making additional telephones ring on page 197 Use a basic password so others can take care of programming such as changing...

Page 41: ...rs are busy For more information on Hunt Groups see Programming Hunt Groups on page 155 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You may not necessarily receive all three indications for any particular call For example you may have a line that has been set up not to ring at your telephone If so you see on...

Page 42: ...y hear º Flashing on and off for equal lengths of time There is an incoming call on the line º Flashing on and off more quickly You have placed a call on hold º Flashing on for longer than off Someone else has put a call on hold on that line º On not flashing You are connected to the call on that line or the line is in use elsewhere Off The line is free A double beep every ten seconds A call has b...

Page 43: ...set on the line the line DRPs are overwritten by the telephone settings If the DRPs are set for a line after telephone programming then the telephone ring programming is overridden by the line DRP program If the call is to a Hunt group and the Hunt group DRP is higher than the line DRP the Hunt group DRP will take precedence within the Hunt group Answering calls at a prime telephone Each line in a...

Page 44: ...e Norstar CAP module to the telephone to increase the number of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons are already programmed to dial an internal number Someone has camped parked or transferred a call on line 001 but no one has answered it Press CALLBACK or the line button to connect to the call There is no telephone that can receive a...

Page 45: ...utton for Autodial on page 84and Customizing your telephone on page 135 for information on programming memory buttons Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones The indicator is on when the telephone has an active call Do Not Disturb turned on The indicator is off when a telephone has no activ...

Page 46: ... on the recipient s telephone Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is available on your display and you press ÚÚ you see only the line number or line name To use logging features with Call Display see Using Call Log on page 127 Using Call Information for a particular call ÚÚ Call Informati...

Page 47: ...n incoming call If you answer before the Call Display information is available on your display and you press ÚÚ you see only the line number or line name Displaying Call Information for a call on hold 1 Press ÚÚ The display shows ˆSelect a call 2 Select the line on hold Information about the call is displayed 3 Press or VIEW to display more information about an external call Tip Call Log displays ...

Page 48: ...in up to three parts the name of the caller the number of the caller or the name of the line in your Norstar system that the call is on For each telephone you can determine which information is displayed first You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinato...

Page 49: ... but the call is not ringing at a telephone the call cannot be answered using Directed Pickup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Answering any ringing telephone using Group Pickup àÞ ...

Page 50: ...rnal number of the telephone you want to program 4 Press twice 5 Press five times 6 Press CHANGE at Pickup grp to assign the telephone to pickup group 1 2 3 or 4 or to None Displays Tip A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group For more information on Hunt Groups see Programming Hunt Grou...

Page 51: ... by your installer or customer service representative Answering a call using Trunk Answer Press ââ Displays Enter the internal number of the telephone that is ringing You may use an internal autodial button to do this If you decide not to answer a ringing call after you have activated Directed Pickup press Tip If there is more than one incoming call on lines in a Ringing Service the Trunk Answer f...

Page 52: ...p to optimize call handling For more information on Hunt Groups see Programming Hunt Groups on page 155 The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone Your choices are Basic Enhanced and Extended See the Modular ICS 6 0 Installer Guide for more information ISDN terminals cannot be assigned Answer buttons to monitor other s...

Page 53: ...ence can process the conference by using the procedures described in this section Disconnecting one party You can disconnect one party from a conference and continue talking to the other On the telephone you are using for system programming 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold 2 Press The call is disconnected 3 ...

Page 54: ...re establish the conference 1 Take one call off hold 2 Press Ü 3 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing You can reconnect to the conference by pressing either of the held line buttons For M7100 T7100 telephones press Splitting a conference You can talk with one person wh...

Page 55: ...party to your conference call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a conference call but your system is already handling its maximum of four conference calls You are on a conference with the two lines or telephones shown You can drop out of th...

Page 56: ...r when you press âÛ Using Handsfree Mute The ability to use Handsfree has to be turned on or off for each telephone The type of Handsfree can be changed See Changing Handsfree for a telephone on page 59 You must turn on Handsfree for a telephone to be able to use a headset Answering calls without lifting the handset 1 Press the line button for the ringing call This step is not necessary if you hav...

Page 57: ...ree 1 Press the button labeled Handsfree Mute to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call 2 Press the button labeled Handsfree Mute to turn the microphone back on again and continue your handsfree call Changing a regular call to handsfree 1 Press the button labeled Handsfree Mute 2 Hang up the handset Changing a...

Page 58: ...ler s voice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microphone Turning down the microphone s volume press the left end of Ãwhile speaking prevents echoes When ...

Page 59: ...for an individual telephone Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone A Handsfree Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right hand corner of the telephone Handsfree is not available to the telephone You can make or answer a call without having to pick up the handset or pre...

Page 60: ... password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press four times 6 Choose a setting Yes or No at HF answerback using the CHANGE button Turning Privacy on or off for a call Ü Lines in your system can be configured to have automatic privacy If a line is not programmed with privacy anyone with the line assigned to their telephone can join your call...

Page 61: ...on to the external caller can take part in this kind of conference Making a call private If a line is programmed to not have privacy you can turn privacy on for a call preventing other people with the same line from joining your conversation Press Ü Checking call length using Call Duration Timer By pressing àà you can see how long you spent on your last call or how long you have been on your prese...

Page 62: ...03 Disconnecting by accident If you accidentally drop the handset back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the handset again or press the button labeled Handsfree Mute within one second to be reconnected to your call ...

Page 63: ... button and dial to talk without the handset and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing easier See Storing a number on a memory button for Autodial on page 84 Displays The telephone you have called has no internal lines available Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call You are dialing us...

Page 64: ...he number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have attempted to use someone else s private line Enter the digits of the number you want to dial You have not dialed an external telephone number since the last power interruption or system reset Either you have no prime line or ...

Page 65: ...hree line pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several different line pools for your system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Your installer or customer s...

Page 66: ... the feature code The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 137 for more information If you program a button with an indicator to access a line pool when all the lines in a line pool are busy the indicator for the line pool button turns on The indicator turns off when a line becomes available Making calls from an...

Page 67: ...set first If you are using either of these sets use the Automatic Dial or Pre dial feature for on hook dialing Using Automatic Dial Automatic Dial allows you to dial a number without selecting a line Your prime line is selected as soon as you start dialing a number Automatic Dial does not work if your telephone has no prime line or if your prime line is in use Telephones connected to an analog ter...

Page 68: ...s to accept or block the call For information on blocking calls see Using Do Not Disturb on page 181 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Tip If your telephone starts ringing while you are pre dialing a number you can stop the ringing by turning on Do Not Disturb ﬁ This does not affect numb...

Page 69: ...hows Priority call 6 Press CHANGE to choose Y Yes or N No Displays You can make a priority call only while your telephone displays You tried to place a priority call to another Norstar telephone The person you called has blocked your call Try to call later The party you are calling has eight seconds to decide whether to accept or reject your priority call The telephone you are calling has already ...

Page 70: ...g up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again Press Ûto cancel a Ring Again request Displays Tip The Ring Again feature cannot be used when calling a Hunt Group DN For more information on Hunt Groups see Programming Hunt Groups on page 155 You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal ...

Page 71: ...t your system has the capability to record customer greetings System Answer The System Answer feature simplifies the job of answering calls by making sure all calls are answered within a set number of rings When calls go unanswered at the telephone monitored by System Answer called the attendant set Norstar answers the call and plays a greeting It then puts the call on hold until someone can retri...

Page 72: ...u can use two greetings with CCR one for when your office is open and one for when it is closed The business closed greeting may announce your office hours and give a digit to press to leave a message if you have a voice mail system or answering machine and callers can dial an internal number to reach someone who is working after hours If CCR forwards a call and it goes unanswered either because t...

Page 73: ...the call information may not be captured and forwarded to the telephones in the CCR group Direct extension dialing Both System Answer and CCR give the caller the opportunity to dial an internal telephone number or use remote feature access such as direct inward system access DISA This means callers do not have to wait to reach the person they are calling and only the person they are calling has to...

Page 74: ...e mail or other auto attendant applications you may be using If CCR lines ring at the attendant set CCR and System Answer can conflict Use a programming session and feature codes to create your custom System Answer and CCR Test both System Answer and CCR to make sure they are working properly Make sure your installer or customer service advisor has programmed your system to use the held line remin...

Page 75: ...ed with CCR Choosing the attendant telephone Programming allows you to choose a telephone to be the attendant telephone attendant set External calls that go unanswered at this telephone are handled by System Answer You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coord...

Page 76: ...rted with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password The display shows Terminals Setsˆ 3 Press twice The display shows System prgrmingˆ 4 Press and The display shows the setting for the attendant telephone 5 Press The display shows Languageˆ 6 Press The display shows the first language used in greetings 7 Press CHANGE to select a la...

Page 77: ...mation 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press twice 4 Press and 5 Press three times The display shows CCRˆ 6 Press 7 Press CHANGE until you see the appropriate number of rings between 1 and 12 If the system is busy answering calls the line rings until CCR can retrieve the call If CCR is programmed to answer the call in less than two rings the call information ...

Page 78: ...gnd You can have a total of nine CCR groups Each group can include up to 20 telephones Using the pre recorded greetings Pre recorded greetings are always used when the System Answer or CCR are turned on even if you do not create personalized recordings The pre recorded greetings can be turned off not erased and or replaced with user recorded substitutes If a pre recorded greeting is turned off all...

Page 79: ...e your own version or turn the greeting off The following examples use greetings recorded for use at a company called Bluebird Consulting You can use them as models for when you make your own recordings The pre programmed parts of the greetings are shown in italics System Answer on You have reached Bluebird Consulting All of our operators are busy If you know the extension that you want and are us...

Page 80: ...e to allocate to all greetings If you begin by recording a 15 second company greeting there are 81 seconds available for the remaining greetings 96 15 81 The maximum length of a single recording is 32 seconds If you exceed the maximum time for a single recording an error message accompanied by a tone is given A greeting that is turned off is not erased The time used by the greeting does not return...

Page 81: ...ings choices A B and C You can also turn these greetings off If your system does not have the capability to allow you to record your own version of the system greetings D E F and G you can turn on the pre recorded system greetings or turn them off If your system has the capability to allow you to record your own version of the system greetings D E F and G you can record your own system greetings t...

Page 82: ...m greetings D E F and G you may select Sys to turn on the pre recorded greetings User to record your own version of the greeting or Off to turn them off If your system does not have the capability to allow you to record your own version of the system greeting D E F and G you may select Sys to turn on the pre recorded greetings or Off to turn them off A greeting that is turned off is not erased The...

Page 83: ...s Programming or changing CCR destinations 1 Press and enter the System Coordinator password the default password is ﬂ ﬂ 2 Press NEXT until the display shows CCR tree The choices are SHOW EXIT and PREV 3 Press The display shows Dial 0 and the current destination when the caller presses zero Your choices are CHNGE and NEXT 4 Press CHNGE to select the appropriate destination Each number from zero to...

Page 84: ...for Autodial You can program memory buttons for one touch dialing of internal or external telephone numbers Buttons used for lines answer or Handsfree Mute cannot be used as autodial buttons If the power to your Norstar system is off for more than three days autodial numbers as well as some other system programming may be lost from the memory Adding an autodial button Úor Û 1 Press Úto program an ...

Page 85: ...sing a line and not a line pool Using intercom as the line for Autodial If you press the button with the label as the line for an external autodial number you must include a valid line pool access code or a destination code If line pool access codes or destination codes are changed remember to reprogram autodial numbers Displays Tip If you do not include a line selection in an autodial number the ...

Page 86: ... entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want to program onto the button then press or OK You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits The number is stored on the button For other disp...

Page 87: ... 3 Press and enter the internal number of the telephone you want to program 4 Press 5 Press three times The display shows Restrictions 6 Press twice 7 Press The display shows Allow last no 8 Press CHANGE to choose Y Yes or N No Displays The last number you dialed was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have not d...

Page 88: ...ing codes Changing and adding System Speed Dials System Speed Dial codes are numbered from 001 to 255 The system coordinator assigns numbers to System Speed Dial codes for the entire system See Adding or changing a system speed dial on page 29 Adding or changing User Speed Dial Ý To add or change a User Speed Dial number on your telephone 1 Press Ý 2 Enter a three digit code from 256 to 279 that y...

Page 89: ... dial number select the line or line pool Otherwise enter the telephone number exactly as if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number you want to program exactly as if you were dialing it normally When you are finished press OK There is n...

Page 90: ...u are on provided you dialed the call so that you can call it again later Each telephone can save one number at a time with Saved Number Redial not one number for each line Saving a number Press ßàwhile you are on the call Saved Number Redial records a maximum of 24 digits Dialing a saved number Press ßàwhen you are not on a call If you have a programmed Saved Number Redial button you can use Butt...

Page 91: ...e default System Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press 5 Press three times The display shows Restrictions 6 Press twice 7 Press twice The display shows Allow saved no 8 Press CHANGE to choose Y Yes or N No Displays You have saved a speed dial number that displays a name rather than the number The number is dialed correctly but you c...

Page 92: ...92 Auto Attendant Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 93: ...nnot retrieve a call placed on hold by another telephone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press the line button of the caller you want to speak to Your current ca...

Page 94: ...e talking to returns you hear them through your telephone speaker Lift the handset and talk Holding a call exclusively àá You can put a call on Exclusive Hold so that it can be retrieved only at your telephone Press àáor The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays Tip If Automatic Handsfree has been assigned to your telephone...

Page 95: ... assign the SWCA feature codes ÞÛâto ÞÜÞ Refer to the Compact ICS 6 0 Installer Guide for information about determining how the system will assign calls to SWCA keys and how the Hold feature will perform Note Telephones without assigned SWCA keys can still retrieve a SWCA call by entering the feature code that was used to park the call providing that they have a free intercom key with which to acc...

Page 96: ...you answer the call In this case you need to put the call on Hold to free the line the call came in on OR you may need to press the a free SWCA button to transfer the call manually to a free SWCA key In this case when you transfer the call the line the call came in on is released When you put a call on hold the system can react in one of two ways if you have SWCA keys defined when you put the call...

Page 97: ...ercom button and the SWCA key on your telephone All other telephones in the group also see a solid indicator beside the SWCA key indicating that the line for that key is in use If you put the call on hold the SWCA key indicator fast flashes on your telephone and slow flashes on the other telephones in the group The call can then be picked up by any other telephone in the group Call is answered and...

Page 98: ...nswered the call and when you want to put the call on Hold the call will transfer to the free SWCA key and act as described in Incoming calls on page 96 If all SWCA keys are still occupied when you put the new call on Hold the call will be held at your telephone on the line it came in on When a SWCA key becomes free you can take the call off hold and press the free SWCA key so the call has a group...

Page 99: ...ode Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answers You cannot use the Line P...

Page 100: ...d both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines is not supported Once a call is answered the line appearances on all other sets are free immediately to take other calls This allows a greater number of calls to be received Use the Call Park feature to transfer a call In certain situations you may experience lower volume levels when transferrin...

Page 101: ... decide to transfer the call to someone else The telephone to which you are trying to transfer a call is out of service You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your transfer cannot be completed for one of these reasons All the resources needed to ...

Page 102: ...ton to reconnect to the call On M7100 T7100 telephones just pick up the handset The person to whom you redirected a call has Do Not Disturb active on the telephone The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On M7100 T7100 telephones just pick up the handset You have tried to camp an internal call You can only camp external calls Dial the num...

Page 103: ...ample if the Call Park prefix is 4 the first parked call is assigned Call Park retrieval code 401 The Norstar system assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes are used which makes it easier for a call to reach the right person when more than one incoming call is parked The telephon...

Page 104: ...Hunt Groups see Programming Hunt Groups on page 155 The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you want to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried...

Page 105: ... answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the specific features like Transfer or Camp ...

Page 106: ...106 Transferring calls Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 107: ...ation you select regardless of how Forward on busy and Forward no answer are programmed If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring However the line indicator flashes on the telephone You can answer the call by pressing the button next to the flashin...

Page 108: ...rd no answer Forward no answer redirects unanswered calls to another telephone on your Norstar system For step by step instructions for changing Forward no answer see Change where a call goes when there is no answer on page 35 Line Redirection takes precedence over Forward no answer Tip If you are one of a group of people who regularly forward their calls to one another be aware that it is possibl...

Page 109: ... you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 37 Line Redirection takes precedence over Forward on busy Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming Telephones that have Forward on busy active can receive priority calls If you are busy o...

Page 110: ...ep instructions see Making Changes to Do Not Disturb on Busy on page 38 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on busy takes priority over DND on Busy If an external call uses a target line the call is processed according to the programming of the target line If the target line is busy the caller may hear a busy tone...

Page 111: ...ine Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected lines are routed to the specified Selective Line Redirection SLR external destination Incoming internal calls are forwarded to the specified Call Forward destination You cannot use the Line Redirection feature at either M7100 or T7100 telephones or a telephone c...

Page 112: ...you use ALL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or OK If you press or OK before all the lines light up those lines not lit are not redirected Canceling Line Redirection 1 Press Ý 2 Select the lines you no longer want to be redirected Tip The line chosen for redirecting calls on other lines can be used normally when...

Page 113: ...CHANGE to select Y Yes or N No Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when a call is redirected on one of its lines You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press a...

Page 114: ... another line Enter a valid line pool access code You have attempted to redirect a line but someone else has already redirected that line Press or OVERRIDE to override the previous redirection and redirect the line as you want You can redirect calls only on individual lines Select the line to be used to redirect calls out of the system Press the lines to be redirected To undo a line selection pres...

Page 115: ...but none of the Norstar call handling features are available until the feature times out If you need to use a Norstar feature to process the call quit Line Redirection programming by pressing Do not press or you disconnect the call you are trying to process While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone Be careful t...

Page 116: ... 0 System Coordinator Guide P0992670 03 can create a redirection loop If these calls are long distance you end up paying charges In certain situations callers may experience lower volume levels when you redirect calls to an external location ...

Page 117: ...nouncement 1 Press ßâ 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a zone 4 Make your announcement 5 Press Tip Instead of entering the Page feature code followed by the page type you can enter the following shortcut codes Internal ßÚand zone 1 to 3 External ß...

Page 118: ...igned to one of three zones for receiving pages You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press and enter the internal number of the telephone you want to program 4 Press twice 5 Press six times The display shows Page Zone 6 Press CHANGE t...

Page 119: ...er 1 3 or press ALL You have entered a page zone code that is not between 1 and 3 Select the type of page you want See the list in Making a page announcement The time allotted for paging has expired You are making a page The display shows the page zone you have chosen Press or when you are finished A page is already being made in the page zone you have requested For other displays see Common featu...

Page 120: ...ce mail messages if you subscribe to a voice message service with visual message waiting indication Sending a message Ú You can leave a message on the display of another telephone in your Norstar system You can send up to four messages to different telephones including your voice message center If your telephone is a direct dial telephone or a central answering position CAP you can send up to 30 m...

Page 121: ...phone with a one line display 1 Press ßÞ The display shows the first message 2 Press or to move through your messages On a telephone with a two line display 1 Press MSG The display shows the first message you received 2 Press NEXT to move through your messages Replying to a message You can call the person or your voice message center who sent a message while you are viewing the message On a teleph...

Page 122: ... a telephone with a two line display you can view the messages you have sent 1 Press Ú 2 Press SHOW to display your first sent message 3 Press NEXT to move through your sent messages Displays You have entered an invalid number when attempting to cancel a message You have cleared an external message from your message waiting list The message itself exists in your voice message center until you eras...

Page 123: ...ne button free with which to reply to a message There has been no number programmed for the voice message center Contact your voice messaging service provider Your are at the beginning of your list of messages Press NEXT to move through your messages You are trying to send a message to a user whose message waiting list is full You have tried to send a message but your telephone list of sent messag...

Page 124: ... touching your telephone If Handsfree Answerback is assigned to your telephone you can respond to a voice call without touching the telephone This feature is not available to the M7100 or T7100 telephone When someone makes a voice call to you simply start talking The set microphone picks up your voice Tip Hunt Groups cannot accept voice calls Answer buttons have no appearances for voice calls and ...

Page 125: ... to whom you want to speak Your handsfree microphone is muted Press the button labeled Handsfree Mute or pickup your handset to respond to the voice call The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar telephone...

Page 126: ...126 Communicating in the office Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 127: ...f incoming external calls For each call the log could contain sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered and identity of who answered it time and date of the call number of repeated calls from the same source name of the line that the call came in on Call Log can help you to keep track of abandoned or u...

Page 128: ...e Log all calls No autologging 1 Press Ý The current option displays 2 Press or NEXT to change the option 3 Press or OK to select the display option Logging a call manually ÚÜ If your calls are not automatically logged you can manually log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want...

Page 129: ...he number or previously read items old and the number of new unread items new in the log 2 Press or OLD to view old items press or NEW to view new items 3 Press âor RESUME to display the last item you viewed the last time you viewed your Call Log Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Viewing a Cal...

Page 130: ...ance or if you want to use a line pool you may need to add numbers To place a call 1 Display the log item for the call you want to place 2 Display the associated telephone number 3 Press Ãor TRIM once for every digit that you want to remove 4 Dial any extra digits required 5 Press an external line or line pool button 6 Lift the handset This is not necessary if Handsfree is programmed at your telep...

Page 131: ...ter your new four digit password The display shows Repeat New 4 Re enter your password The display shows Password changed which confirms that your password has been changed Deleting an assigned password Þ 1 Press Þ The display shows Old passwrd 2 Enter your old password The display shows New passwrd 3 Press or OK The display shows No pswd assigned which confirms that your password has been deleted...

Page 132: ...ate indicates the number of calls you have received from the same caller This call was answered at another telephone 27 This call was logged manually This call was not answered There are one or more items in your message waiting list and there are one or more new items in your Call Log Press âßto change the first line of the display to the current time and date You have viewed your last old log it...

Page 133: ... a voice message waiting on a particular line To find out if your external voice message service works with Norstar or if you have any problems with your service contact your voice message service provider No information is available for the call No log space has been assigned to the telephone The resume item has been removed because of Autobumping repeat call update or log reallocation while you ...

Page 134: ...134 Tracking your incoming calls Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 135: ...he redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the directory number of the telephone and the assigned name Press NEXT to see the first line assigned to ring at the intercom button The name of the feature assigned to a button is displayed when you press the button Press or SHOW for...

Page 136: ...other Changing the language on the display You can select the language used on the display of each Norstar telephone Which languages are supported depends on the profile for your system Profile 1 the default profile supports three languages English French and Spanish Button caps are available for each language When your system is first installed all telephones use English If you program ÞâÚon to a...

Page 137: ...atures 1 Press Ü 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a memory button Long Tones and any code beginning with except ÞâÚ Language Choice and à Contrast Adjustment Erasing a feature button 1 Press Ú 2 Press the feature button 3 Press or OK to erase the...

Page 138: ... valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto another button The feature has moved to the button you just programmed Its original button is now blank Press the button you want to check Press or EXIT when you are finished Enter the number you want to pr...

Page 139: ... put the labels onto the buttons For more information refer to Finding out what a button does using Button Inquiry on page 135 Business Series Terminals The T7100 has only one feature button The picture below shows the location of the labels for the T7208 and T7316 sets Business Series Terminal button label locations You can use the Desktop Assistant utility to make changes and print a new label c...

Page 140: ...tons on page 15 Identifying the telephones 1 Write the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones 2 Write the telephone number and the internal number on the appropriate handset card for each type and color of telephone that is to be installed 3 Cover the handset card underneath the handset of each telephone with the plastic lens Green caps Gre...

Page 141: ...rom the M7310 Norstar set However since there is no second level on this set the button numbers are not consecutive Note These examples show defaults for a system with three digit internal numbers The defaults do not actually exist on any telephone as no telephone has an autodial button for itself The position that would be taken by the autodial button for itself is blank Lower button assignments ...

Page 142: ...4 11 Set 221 17 Set 224 13 Set 222 19 Set 225 13 Set 222 19 Set 225 15 Set 223 21 Set 226 15 Set 223 21 Set 226 01 06 ç 01 Line 1 06 ç 02 07 µ 02 ø 07 µ 03 Call Fwd 08 03 Call Fwd 08 04 œ 09 04 œ 09 05 π 10 05 π 10 Button 23 Set 227 Button 31 Set 231 Button 25 Set 228 Button 33 Set 232 Button 27 Set 229 Button 24 Set 239 Button 29 Set 230 Button 26 Set 240 ...

Page 143: ...mbering for the dual memory buttons Refer to Using Buttons on page 15 M7310 lower button assignments The following tables map the positions for the lower set of buttons for the Norstar M7310 set Button Function Square template Button Function 01 Line 1 06 ç 02 Line 2 07 µ 03 Call Fwd 08 04 œ 09 05 π 10 PBX template Hybrid template 01 06 ç 01 Line 1 06 ç 02 07 µ 02 ø 07 µ 03 Call Fwd 08 03 Call Fwd...

Page 144: ...ee Mute feature appears on the bottom right hand button It appears on the bottom button on the M7208 and T7208 telephones This feature moves the Intercom button s up one position Each telephone can have up to eight Intercom buttons They appear above the Handsfree Mute button at the bottom right hand position on your 12 Set 233 13 Set 221 20 Set 237 21 Set 225 28 Set 241 29 Set 229 Note This exampl...

Page 145: ...olumn External line buttons appear in ascending line order starting at the top button in the left column This is the top button on the M7208 and T7208 telephones If more than five external lines are assigned to an M7310 or T7316 telephone assignment continues down the buttons on the right column erasing the features on those buttons Line buttons have priority over feature access buttons but not Ha...

Page 146: ... keys 24 memory keys with indicators and Handsfree capability M7324N memory key assignments Square Line 1 Call Fwd Conf Line 2 Spd Dial Line 3 µ Line 4 Save No œ Blank Blank Vce Call Blank Blank π Blank Blank Blank Blank Hybrid PBX Line 1 Call Fwd Conf Blank Call Fwd Conf Line Pool Spd Dial Blank Spd Dial Blank µ Blank µ Blank Save No œ Blank Save No œ Blank Blank Vce Call Blank Blank Vce Call Bla...

Page 147: ...on ßÛ The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button or an answer button Press the button of the line you want to move Press or QUIT when you have finished moving lines Press the button you want to move the line to Neither of the buttons is erased The lines or the l...

Page 148: ...2 Press Ãto adjust the volume left end for lower and right end for higher Hiding the message or calls indication âß The display that shows you have messages or calls can be replaced with the current time and date You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the m...

Page 149: ... Basic password it is possible to have someone else do day to day upkeep of people s telephones without giving out access to sensitive programming See Using passwords on page 202 After you enter the proper password the display shows you the telephone with the lowest internal number followed by its name For example 21 RECEPTN 1 Press to move through all the telephones on the system 2 Press when you...

Page 150: ...Use the display buttons to change the programming for a button User Preferences programming cannot change the buttons that are used by lines intercom and the handsfree feature The display buttons used in button programming User prefernces Model Button prgrming User speed dial Call log opt ns Dialing opt ns Language Display cntrst Ring type CANCL Moves you out of a setting without making any change...

Page 151: ...line pool code to select a particular line pool for use with Speed Dial If you select Use routing tbl a line or pool is chosen by the routing programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to Line Pool B and you use that pool code with the speed dial c...

Page 152: ...CHANGE at Language until you see the language you want to use For language choices see Changing the language on the display on page 136 Making the display lighter or darker Press CHANGE at Display cntrst until you see the value you want to use The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone Changing the ring...

Page 153: ...r Press to see what line or pool the call is programmed to go out on The autodial is an internal number Press to see more information The button is used for intercom Press to see more information about the button You cannot store a feature or number on it The button is used for an Answer DN You cannot store a feature or number on it Either nothing is stored on the button or you have just cleared t...

Page 154: ...154 User Preferences Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 155: ...alists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available set in the group If no set is available the call can be placed in a queue or routed to an overflow set The Hunt Groups subheading in system programming is the area where programming changes are made to the following members of a group position ...

Page 156: ...ternal Hunt Group calls regardless of whether or not they have been answered and transferred Adding or removing members from a group Members of the group can be any Norstar set or ISDN terminal A Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group increasing the total number of members in the system There can be only one appearance of the same Hunt Group on...

Page 157: ...t group 10 Press ADD to add a member or press REMOVE to remove a member from the group 11 Press to exit or to continue programming Moving members of a group Member order within a Hunt Group is important The member order determines how a call is routed through a Hunt Group 1 Place the programming overlay on a T7316 M7310 or M7324 telephone 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜ...

Page 158: ...ace the programming overlay on a T7316 M7310 or M7324 telephone 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜßÝß ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group number you want to program 1 6 8 Press The display shows Member DNs 9 Press The display ...

Page 159: ... a higher ring pattern assigned than the Hunt Group the Hunt Group will ring with the line ring pattern 1 Find the heading Hunt groups 2 Press until the display shows Member extns 3 Press until the display shows Dstnct Ring NONE 4 Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line None 2 3 4 5 Press to exit or to continue programming Setting the distributio...

Page 160: ...lls on an equal basis rather than one person receiving the majority of calls The call rings at one set at a time in a round robin fashion If a Hunt Group has available members but nobody answers the call the call is routed through the Hunt Group list until either someone answers the call or the queue time out occurs In the latter case the call is routed to the overflow position Once a call goes to...

Page 161: ...ou want to program 1 6 8 Press The display shows Member DNs 9 Press until the display shows Hunt delay 10 Press CHANGE to select the setting 1 2 3 4 5 6 7 8 9 10 11 Press to exit or to continue programming Programming busy line setting A Hunt Group is considered busy if one of two scenarios exists all of its members are being presented an incoming Hunt Group call all of its members are active on a...

Page 162: ... mode BusyTone Overflow Queue 11 Press to exit or to continue programming Programming the queue time out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position 1 Place the programming overlay on a T7316 M7310 or M7324 telephone 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜßÝß ADMIN The display shows...

Page 163: ...e overflow set can be a set DN number associated with a voice mailbox 1 Place the programming overlay on a T7316 M7310 or M7324 telephone 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜßÝß ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group number you wan...

Page 164: ...hone 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜßÝß ADMIN The display shows Terminals Sets 4 Press until the display shows System prgrming 5 Press The display shows Hunt groups 6 Press The display shows Show group 7 Enter the Hunt Group number you want to program 1 6 8 Press The display shows Member DNs 9 Press The display shows Name 10 Press CHANGE 11 Using the dialpad enter the n...

Page 165: ...on Up to five sets can be assigned to the same room number such as for fax lines internet dial up etc Administration set this telephone must be a two line display set and is usually configured with a password to allow secure administration of room occupancy and condition services and alarm services Hospitality passwords There are two passwords within the hospitality feature One provides secure acc...

Page 166: ...ess ÛÜßÝß ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitality 5 Press 6 Press 7 Cond pswd None displays 8 Press CHANGE 9 New pswd displays 10 Enter a new password then press OK Room desk information There are two aspects to programming room information First you must program specific DNs to a specific room and set up the room occupancy filters which determine what ty...

Page 167: ...ays 7 Enter a room set number or press LIST and press until you find the DN of the set you want to assign to a room 8 Press Room None displays 9 Press CHANGE and enter the room number then press OK to accept the change 10 Repeat step 6 for all the sets you want to assign 11 Press Adm pwd req d Y displays 12 Press CHANGE and choose Y or N depending on your security requirements Call restrns You can...

Page 168: ...ll restrictions setup Service times You can set the time when occupied rooms change from Service done to Service required This setting affects the Room condition feature 1 Place the appropriate programming overlay on the set you are using to do programming 2 Press ÛßßÜÝÝ CONFIG The display shows Password 3 Press ÛÜßÝß ADMIN The display shows Terminals Sets 4 Press until the display shows Hospitali...

Page 169: ...ers by room state 1 Press àá 2 Enter the Desk admin password if you are prompted for a password 3 The set displays Oc of rm 4 Enter the room number and press OK 5 The set displays rrrrr Vacant 6 Press the CHANGE display key and select the required status for the room set 7 To program other rooms press the FIND or NEXT display key and return to step 3 8 Press to exit Note Setting the room state to ...

Page 170: ...m 3 Enter the room number and press OK The set displays rrrrr Vacant 4 To update the condition press CHANGE and select the required status To query the condition of other rooms press the FIND or NEXT displays keys 5 Press to exit Programming the alarm feature If you want to allow the room sets to program wake up alarms there are a couple of program settings that need to be entered 1 Place the appr...

Page 171: ... CHANGE to enter a set DN to be notified 17 Press Use tone N displays 18 Press CHANGE to choose either Y yes or N no 19 Press to exit or to continue programming Using the Administration set to control alarms Only a Hospitality Services set can use this alarm administration feature This feature is also associated with a room number and cannot be used on common sets Use this feature to query a curre...

Page 172: ... alarm is correct press ON OFF The set displays Alrm 07 00am ON Press DONE to exit If you need to change the alarm time press CHG The set displays Enter time 3 To enter a new time do one of the following If the clock uses a 24 hour format enter an hour between 00 and 23 and minutes between 00 and 59 The set displays Alarm ON hh mm If the clock uses a 12 hour format enter the time then when the set...

Page 173: ... off an alarm When the alarm rings the user can release the ring by doing one of the following depending on the type of set in the room Digital set Press any button except Analog set Lift and replace the handset acts like a snooze alarm and will temporarily disable the alarm for a programmed period Refer to Service times on page 168 If the user is on a call when the alarm sounds they can press any...

Page 174: ...174 Using the Hospitality features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 175: ...de Telephone features Installing Business Series Terminals If you are connecting a Business Series Terminal for the first time refer to the following illustrations as a guide Installing the Business Series Terminal connections Installing to a desk jack ...

Page 176: ...6 Telephone features Compact ICS 6 0 System Coordinator Guide P0992670 03 Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Installing without the angled base ...

Page 177: ...keystation onto the screws and slide it down Mount the stand as shown and insert screw Use the screw that came with your keystation Use the key hole slots on the stand to mark the location for the screws key hole slots Connect line cord to wall jack Connect cords to the keystation refer to cord connections Tighten screws for a secure fit ...

Page 178: ...ar telephones If you are connecting a Norstar telephone for the first time refer to the illustrations below and use as a guideline Installing a Norstar telephone Connect to jack wired from distribution block Connect to receiver Connect to jack wired from distribution block Connect to receiver ...

Page 179: ...Telephone features 179 P0992670 03 Compact ICS 6 0 System Coordinator Guide Mounting a Norstar telephone on the wall 1 2 3 4 5 6 ...

Page 180: ...lephones If automatic telephone relocation is enabled in programming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming Stopping calls from ringing at your telephone Do Not Disturb DND Stopping calls Press Þto stop calls from ringing at your telephone Only priority calls ring at your telepho...

Page 181: ...lephone that shares the same line the call may be answered by that person The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time Do Not Disturb prevents voice calls from alerting at your telephone Voice calls are presented as normal intercom calls Your telephone receives calls normally Tip Norstar sets that are members of a Hunt Group can tem...

Page 182: ...a modem or fax machine Unlike an external adapter the I ATA only supports a device that is located on the same premises as your ICS You activate all of the features available from the I ATA by pressing on your telephone and entering a feature or access code On some telephones you use FLASH instead of Handsfree Mute If your telephone or device does not have Handsfree Mute you must use the Hook Swit...

Page 183: ...ing you that the path is already in use Call Forward Cancel Directs your calls to another telephone connected to your Norstar system Enter the feature code followed by the internal number of the telephone to receive the forwarded calls Call Forward cannot be used with a telephone that is not connected to your Norstar system Call Park Parks the call on hold The call can be retrieved from any other ...

Page 184: ...three way conference between you one external caller and one intercom caller To establish a conference call Make or answer the first call Enter This automatically puts the first caller on hold Make or answer the second call If the second caller is busy replace the handset and enter to return to the first caller Enter to complete the conference call Conference Hold Allows you to put the two confere...

Page 185: ...Enter Hold continued Exclusive Hold Allows you to put an active call on hold and prevents it from being picked up from other telephones When Tones are turned on a held call reminder tone is heard on external calls only Last Number Redial ﬁ Automatically dials the last external telephone number you dialed Link Generates a Link signal to access non Norstar features available from other systems or ca...

Page 186: ...Allows you to interrupt an internal call in progress on a Norstar telephone using Voice Call Deny or Do Not Disturb The calls at the telephone you are calling are automatically put on hold Telephones must be programmed to use Priority Call See Priority Call on page 68 for more information Privacy Prevents another telephone that shares your line from joining your current call or permits another tel...

Page 187: ...g To automatically redial the saved number Enter ﬂ System Speed Dial plus the speed dial code Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers See Using Speed Dial on page 88 for more information You cannot program personal speed dial numbers for the telephone connected to the I ATA Timed Release Generates a longer Link signal Use this feature when you want to re...

Page 188: ...answering machines or modems to answer calls automatically The device connected to the Compact ICS using the I ATA can ring for an external line or be set up to ring when Ringing Service Night Service is turned on Contact your installer or customer service representative to have these features programmed for your system Using the I ATA with modems and fax machines The I ATA is designed to be compa...

Page 189: ...et correctly Ensure that tones are turned off for the I ATA using âá Make sure you are dialling out on an intercom or external line Use Ûto choose an alternate line Contact your installer or customer service representative to change the prime line for the telephone or device Substitute a single line telephone for your data communication device If you receive a dial tone on the single line telephon...

Page 190: ...190 Telephone features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 191: ... supports the following ISDN services incoming calls outgoing calls Calling Line Identification Presentation Sub addressing bearer capabilities teleservices The Call Forward All Calls feature can be used from ISDN terminals connected to Compact Plus Note Norstar sets can accept voice calls only Video and data calls do not alert at a Norstar set Although an ISDN S loop or LT loop can support up to ...

Page 192: ...network determines which features are available to you Network Name Display for BRI Your Norstar system displays the name of an incoming call when it is available from the service provider Name information can be displayed on a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it ...

Page 193: ... provider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dialpad Listen for three tones followed by dial tone 3 Enter the intern...

Page 194: ...ber of the last call you received You may not see the number on the display if the information is not available from your service provider or you do not have Caller ID as part of your ISDN service Consult your service provider for the appropriate feature code to enter on your dialpad MCID The MCID feature allows you to use áàto have call information recorded on the central office system for an inc...

Page 195: ...t can be used to make two simultaneous voice or data calls or one data call and one voice call ISDN applications ISDN terminal equipment delivers a wide range of powerful business applications Videoconferencing and video telephony Videoconferencing offers instant visual and audio contact between distant parties using either studio based or desktop ISDN terminals Desktop conferencing ISDN allows co...

Page 196: ... an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges only in...

Page 197: ...user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative Making additional telephones ring Ringing service makes additional telephones ring for incoming calls on external lines For instance all incoming external calls can ring at a security guard s telephone during...

Page 198: ...e found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press twice 4 Press at Services 5 Press until you see the Service you want to program 6 Press and until you see the schedule you want to program 7 Press and use CHANGE to select the setting that works best for your office Off Man...

Page 199: ...Press The display shows Sched Nightˆ 6 Press and use CHANGE to set the Service to Manual Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing See Turning Services on and off using feature codes on page 199 Turning Services on and off using feature codes The master control for services is in programming ...

Page 200: ...tion and Routing service you have to enter the System Coordinator or Basic password Viewing the active Services from a two line display telephone When a Service is active the control telephone display shows Services ON 1 Press LIST The display shows the first active Service and the schedule that is in use 2 If there are several active Services press NEXT to see them all 3 Press EXIT to exit the fe...

Page 201: ...ing service schedule is displayed Press or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other active Services Press or EXIT to quit The name of the current Routing service schedule is displayed Press or NEXT to see the other Routing service schedules Press or OK to select the desired schedule...

Page 202: ...ative only when you enter the Ringing service feature code àÚ at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service unless that direct dial telephone is a control telephone Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system To keep your telephone service secure distribute the password only ...

Page 203: ... ÛÛàÝÛ You can enter the Basic password after the following feature codes èêäå User Preferences æé ä to change the system time and date ÜÚ turn System Answer on or off ÜÛ turn Custom Call Routing on or off Because the Basic password can be used to change the time you should give it out with care and change it when necessary for example when an employee leaves the company If restrictions routing or...

Page 204: ...or her telephone You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press four times 4 Press at Passwords 5 Press until the display shows Call log pswds 6 Press and enter the internal telephone number of the telephone where you want to clear the Ca...

Page 205: ...in security At Hospitality 1 Press 2 Press 3 Cond pswd None displays 4 Press CHANGE 5 New pswd displays 6 Enter a new password then press OK Using special telephones Direct dial You can reach the direct dial telephone by dialing a single digit The direct dial telephone is usually in a central location such as a attendant s desk It is usually the prime telephone or the central answering position CA...

Page 206: ...assigned to or assign it no direct dial telephone You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press at Terminals Sets 4 Enter the internal number of the telephone you want to program and press The display shows Capabilities 5 Press 6 Press u...

Page 207: ...u dial your calls on page 67 Making a telephone a hotline telephone You can set up a telephone as a hotline You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜßÝß the default System Coordinator password 3 Press at Terminals Sets 4 Enter the internal number of the telephone you want to program ...

Page 208: ...telephone prime line line pool access codes and access to a line pool can be programmed by your installer or customer service representative Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules See Using alternate or scheduled services on page 197 Using Set lock Set lock limits the ways in wh...

Page 209: ...6 Press twice 7 Use CHANGE to select one of the three options None Partial and Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar Turning the auxiliary ringer for a telephone on or off You need the programming template found at the front of this guide See Getting started with Norstar on page 13 for more information 1 Press ÛßßÜÝÝ 2 Press ÛÜß...

Page 210: ...ays required by host systems in external autodial or speed dial sequences Link àÚ If your Norstar system is connected to a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code TheLink symbol uses two of the 24...

Page 211: ...ram more than one pause in an external autodial or speed dial sequence The Pause symbol uses one of the 24 spaces in a dialing sequence For pulse dialing inserts a 1 5 second pause into the dialing sequence Long Tones â The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 ...

Page 212: ...es any digits or commands that follow a Programmed Release in a programmed dialing sequence Run Stop á Run Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system For example you can call a company with an automated attendant that instructs you to dial the internal number you...

Page 213: ...dialing you can temporarily switch to tone dialing by pressing after selecting the line Tone dialing allows your Norstar telephone to communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the sy...

Page 214: ...ess to authorized users and limiting those users to the features they need Direct inward system access DISA Control access to your Norstar system with direct inward system access DISA Access to your Norstar system from the public telephone network should always be controlled with DISA If your installer or customer service representative programs the line used for remote access to answer a call aut...

Page 215: ...assword of anyone who leaves your company Accessing Norstar remotely over the public network 1 Dial the Norstar system s remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone If your system is using System Answer or CCR you may enter the DISA number or Auto DN once your call has been automatically answered by one of the features To use t...

Page 216: ...er your customer service representative or installer Users should memorize their COS passwords instead of writing them down Employee COS passwords should be deleted when they leave the company Typically each user has a separate password Several users can share a password or one user can have several passwords Tone What it means Busy tone Dialed a busy line pool access code You hear system dial ton...

Page 217: ... six digit COS password COS passwords allow you to define individual passwords and determine the restriction filters and remote package associated with each Displays Tip If you use your Norstar system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system from an external location on page 213 Blank display Enter your pas...

Page 218: ...218 Using System features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 219: ... sets that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For more information on Hunt Groups see Programming Hunt Groups on page 155 Internal numbers Each telephone in the Norstar system has its own internal number The length of internal numbers in your system can be from two to seven digits All numbers in your system a...

Page 220: ... at your telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An incoming call on any of the three lines causes a line button indicator to flash and the telephone can be used to answer the call This is especially useful for people who monitor other telephone l...

Page 221: ...for overflow routing to be in effect Overflow routing is not available in normal service M7100 and T7100 telephones Because these sets do not have line buttons they sometimes works slightly differently from other Norstar telephones Where other telephones can require that you select a line button to answer a call on the these sets you simply pick up the receiver Where other telephones require you t...

Page 222: ...s Line intercom and answer buttons must have indicators One line display The M7100 M7208 T7100 and T7208 telephones have a one line display Other sets have a second line on the display which shows the functions of the three buttons directly below it These indicators are known as display buttons Some display buttons such as TRANSFER and ALL are simply shortcuts which are not available on a one line...

Page 223: ...r press the button marked Handsfree Mute This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of the handset telephone ringer handsfree speaker and headset Press either end of the volume ...

Page 224: ...224 General System features Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 225: ...er or customer service representative and report the alarm code 4 After speaking to your installer or customer service representative press CLEAR Displays Testing the telephone If you suspect something is wrong with a button the speaker the displays or some other part of the telephone hardware you can do a quick test to see which part of the telephone is broken Report this alarm and the time it oc...

Page 226: ...elephone should be turned on Any Busy Lamp Field BLF or CAP modules that are attached to the telephone should be completely lit You lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons 1 Press âÞ then or NEXT 2 Press TEST or to go ahead with a button test 3 Press button to see its function If the button you pressed...

Page 227: ...The volume is reset to a default level during the test Pressing any button ends the test Testing the telephone speaker 1 Press âÞ then or NEXT until the display shows Speaker test 2 Press TEST or to go ahead with a speaker test You should hear page tone through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test Pressing any button ends the ...

Page 228: ...228 Troubleshooting Compact ICS 6 0 System Coordinator Guide P0992670 03 ...

Page 229: ...feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 208 Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are finished This indicates a long distance call May be available with Call Display services Either you are receiv...

Page 230: ... 001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have M7100 or T7100 telephones You tried to use Call Queuing but no call was ringing at your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing press the line...

Page 231: ...g call You have received a Ring Again offer for a line pool Press the flashing internal line button or YES to use the line pool On M7100 or T7100 telephones just lift the handset Otherwise press NO or wait 30 seconds for the Ring Again offer to expire You cannot program a feature button while you are on a call You have tried to use a feature while you were on a call or had calls on hold Release th...

Page 232: ...orrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecting calls is for incoming calls only Choose an outgoing line Continue entering digits Press Ãor BKSP to delete incorrect digits Press or OK when you are fin...

Page 233: ...5 Call Transfer canceling 70 100 101 usingàâ55 99 Camp on 82 102 Class of Service 68 217 Conference Call M7100 telephone 3 53 54 using 3 53 54 55 usingÜ53 Contrast Adjustment à 136 Custom Call Routing 832 75 203 Dialing Modes 82 67 Directed Pickup 76 49 Do Not Disturb canceling 85 181 turning on 85 68 180 181 Exclusive Hold 79 94 Feature Button erasing 1 137 programming 3 137 General page 60 145 G...

Page 234: ...usingÛ70 Ring Type ß148 Ring Volume 80 148 Ringing Service turning off 871 199 turning on 871 199 Routing Service turning off 873 199 turning on 873 199 Saved Number Redialßà 90 Services viewing 870 201 Speed Dial adding user Ý88 making callsâ90 Static Time and Date 806 123 System Answer 831 74 203 System Answer Custom Call Routing recording a greeting 833 82 83 Testing display 805 226 power suppl...

Page 235: ... analog terminal adapter internal and features 182 feature codes 188 troubleshooting 189 announcement paging 117 Voice Call 124 Answer button 52 answering calls Answer button 52 Call Display services 46 Call Duration Timer 61 Call Pickup 49 central answering position 44 Conference Calls 53 Custom Call Routing 72 distinctive ring patterns 43 Group Listening 56 Handsfree 56 hearing aid compatibility...

Page 236: ... labels applying 139 button caps types of 140 button defaults M7100 telephone 145 M7208 telephone 145 M7310 telephone 141 143 M7316 telephone 141 M7324 telephone 146 T7310 telephone 139 Button erased 85 Button Inquiry 135 buttons Answer button 52 Button Inquiry 135 changing button programming 150 display 17 18 erasing programmed features 137 Feature 17 handsfree 17 Handsfree mute 59 Hold 17 Last N...

Page 237: ...call overflow 221 Call Park 103 ATA feature code 183 Call Pick up ATA feature code 183 Call Pickup Directed Pickup 49 Group Pickup 49 Call Pick up Directed ATA feature code 183 Call Queuing 95 ATA feature code 184 Call Transfer 99 Call Transfer ATA feature code 187 Call s bumped 132 Callback 105 Caller ID set 48 Calling 69 calls using Do Not Disturb 180 Camp denied 102 Camp max 102 Camp to 102 Cam...

Page 238: ...ignments 144 deleting Call Log items 129 messages from list 122 programmed features 137 Denied in admin 229 desk pswd 205 desktop conferencing 195 dial pad entering numbers andletters 32 dial tone Norstar system 216 stuttered 216 Dial voice call 125 dialing automatic dial 67 direct extension 73 options 152 pre dial 67 saved number 90 standard dial 67 switching from pulse to tone 213 dialing modes ...

Page 239: ... digits 86 89 Enter zone 119 entering names and numbers 31 erasing Call Log items 129 messages from list 122 programmed features 137 Evening Sched 202 Exchanged 147 Exclusive Hold 68 94 Expensive route 64 external page 117 external access to Norstar 213 external autodial programming 84 external Call Forward see Line Redirection external paging equipment 120 extra dial telephone 202 F F_ 138 fast b...

Page 240: ...7 Ring Again 70 ring type 148 Ringing service 197 Routing service 197 Saved Number Redial 90 sending messages using display 120 Set Lock 208 Speed Dial 88 System Answer 74 Test a Telephone 225 227 Time and Date 203 Trunk Answer 51 User Preferences 149 Voice Call 124 Voice Call Deny 125 features Do Not Disturb 180 Group Listening 56 file transfer 195 Flash feature 210 Forward denied 111 Forward 111...

Page 241: ... hospitality password 204 host system signaling Link 210 Pause 211 Programmed Release 212 run stop 212 Wait for Dial Tone 213 Hotline bypassing 207 setting up the telephone 207 Hunt Groups 36 38 39 41 50 52 68 70 71 93 104 107 108 109 110 118 124 155 181 207 219 adding or removing members 156 Answering incoming calls 41 assigning and unassigning lines 158 Broadcast mode 159 moving members 157 prog...

Page 242: ...87 Last Number Redial ATA feature code 185 Last Number Redial using 86 leased line backup 196 length of call timing 61 length of internal numbers 219 letters entering with dial pad 32 limiting access to Norstar 214 telephone feature use 208 telephone programming 208 using alternate or scheduled services 197 line changing the name 34 target 220 Line 001 waiting 230 line appearances using SWCA keys ...

Page 243: ...y 222 Ring Again 230 231 Speed Dial 88 standard dial 67 Transferring a call 101 Voice Call 124 M7208 telephone button defaults 145 memory buttons 222 one line display 222 splitting a Conference Call 54 M7310 telephone 15 button defaults 143 memory buttons 222 splitting a Conference Call 54 troubleshooting 225 M7324 telephone 15 button defaults 146 central answering position 44 memory buttons 222 s...

Page 244: ... 123 No button free 231 No call on 104 No calls waiting 230 No free lines 232 No info to log 133 No last number 64 87 No line selected 64 No line selected 230 232 No line to use 114 No log assigned 133 No number saved 91 No number stored 89 123 No resume item 133 No services ON 201 No voice call 125 Norstar system dial tone 216 Not available 229 Not in service 64 101 103 111 Not in service 230 num...

Page 245: ...7 pre dial 67 Press a button 86 135 138 Press a line 147 Press held line 55 prime line 208 223 prime telephone 43 priority call ATA feature code 186 priority call see also Call Queuing 68 Priority denied 69 Priority 223 231 Privacy ATA feature code 186 changing status 60 private branch exchange accessing from Norstar see also host system dialing signals 210 private call 61 private line 223 Program...

Page 246: ... System Answer and Custom Call Routing 76 changing the number of rings for Custom Call Routing 77 changing the number of rings for System Answer 76 Restriction service 197 198 Ringing service 197 Routing service 197 System Speed Dial 88 programming telephones allowing Line Redirection 113 auxiliary ringer 209 Call Display 48 Call Forward delay 109 Call Pickup 49 changing the name of a telephone 18...

Page 247: ...lternate or scheduled services 197 Restriction service 197 retrieval codes Call Park 103 retrieving held call 93 parked call 103 ring auxiliary ringer 209 changing ring type 148 152 changing the number of rings before call is forwarded 36 description of types 42 148 ring volume 148 Ringing service 199 Ring Again 70 Ring Again ATA feature code 186 Ring Again 65 70 Ringing 201 ringing distinctive ri...

Page 248: ...adding or changing 29 changing User Speed Dial 151 choosing a system code 30 choosing the display 31 host system signaling codes 88 making a call 88 programming 29 programming User 88 selecting a line 30 splitting a Conference Call 54 standard dial 67 Start of list 123 Still in trnsfer 101 stop calls from ringing at set 180 stuttered dial tone 216 suspending a call see also Call Park and Hold SWCA...

Page 249: ...g 27 displayed instead of messages and calls 148 length of a call 61 time savers autodial 84 Saved Number Redial 90 Speed Dial 88 Timed Release ATA feature code 187 tone camped call tones 102 controlling length 211 remote access tones 216 voice call 124 Tones ATA feature code 188 tracking incoming calls Call Log 127 transfer see Call Transfer Transfer denied 101 transferring calls 99 Callback 105 ...

Page 250: ...eferences 149 153 èêäå203 User Speed Dial 88 151 using DND 180 using Norstar remotely 213 215 using this guide 13 V videoconferencing 195 VIEW 222 viewing active Services 200 Call Log 129 messages 121 122 voice changing voice path 152 Voice Call 124 125 Voice call 125 voice mail accessing your Norstar system 133 using Call Forward 111 volume bar 223 control 223 W Wait for Dial Tone 213 wall mounti...

Page 251: ...overlays 251 P0992670 03 Backup programming overlays Business Series Terminals Programming Overlay P0914001 01 Heading Back Show Next Heading Back Next Show Norstar Programming Overlay PO698666 Issue 02 Printed in Canada ...

Page 252: ...slots provided on the back cover Après avoir terminé la programmation rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide Cuando haya terminado de programar inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa ...

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