If, after double checking the user name and password, you still are unable to access the unit or the
configuration pages, contact Technical Support (see
on page 234) to have them guide
you through the process of resetting the ADMIN password.
Start up problems
My storage unit beeps on startup.
The system may beep for a variety of reasons. A beep does not mean that the unit is broken. However, if you
are concerned, do the following:
►
To double-check causes for system beeping at startup:
1. If you have E-Alerts enabled (see
on page 212), check the inbox of a recipient’s email
account. If there is a problem, an E-Alert provides a clear explanation of any problems.
2. Log in to the graphical user interface (GUI) for the unit and check the status indicator in the top right. If it
says WARNING or FAILURE, click the icon to be taken to the
Summary of System Problems
page (see
3. Check the LEDs on the front and back of the unit. If an LED is any color other than green, consult the
unit’s
Installation Guide
to determine what the problem may be.
For further help, contact Nexsan Technical Support (see
Chapter 4: Troubleshooting — Start up problems
Nexsan High-Density Storage
User Guide
241