Web interface problems
Can't connect using my IP address.
If your browser fails to connect to the storage unit, troubleshoot the system according to the following
procedure:
►
To check IP address settings on a Nexsan High-Density Storage unit:
1. Check to see if the system is responding by “pinging” the management port (Net 0 or Management):
a. Open a terminal window. The method for doing this varies by operating system.
b. On the command line of the terminal window, type:
ping <IPaddress>
where
<IPaddress>
is the IP address of the unit’s management port.
If the ping is successful, you will see a response similar to the following:
Reply from
<IPaddress>
: bytes=32 time=10ms TTL=30
Reply from
<IPaddress>
: bytes=32 time<10ms TTL=30
Reply from
<IPaddress>
: bytes=32 time<10ms TTL=30
Reply from
<IPaddress>
: bytes=32 time<10ms TTL=30
Ping statistics for
<IPaddress>
:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 0ms, Maximum = 10ms, Average = 2ms
If you have a successful reply, but still cannot access the home page, contact Technical Support.
If there is no reply to the ping, proceed to step 2.
2. Check the IP address of the machine you are trying to access using either Nexsan Storage Manager or
IP Configuration Tool (see
,
on page 248). Both tools automatically
detect all Nexsan High-Density Storage units on the same subnet.
3. If you are using DHCP, make certain that the DHCP server has allocated an address to the storage
unit's management port.
4. If you are trying to connect to the web interface from a host that is on a different network, verify that the
gateway was set correctly on the storage system (see
on page 96). This can be
done by trying to access the web interface from a host that is on the same network as the storage
system.
5. If you still get no reply, reset the IP address of the management port manually. See
Nexsan High-Density Storage unit’s IP address
on page 18 for instructions.
Menus ask for a user name and password.
This means that administrator security is turned on (see
on page 218). To access configuration
pages, you must enter ADMIN as the user name and the configured administrator account password. If you
haven’t configured an administrator account password, use the default password: PASSWORD.
Can’t access configuration pages even as admin.
Make certain that you are entering ADMIN in all caps and the password exactly as it was configured. If no
password was configured, make sure you are entering PASSWORD in all caps.
Chapter 4: Troubleshooting — Web interface problems
Nexsan High-Density Storage
User Guide
240