IAC3000
User’s Manual
146
2. Basic Maintenance
In order to maintain the operation, merchant owners will have to manage the accounts and transactions via
Authorize.Net as well as IAC3000.
2.1 Void A Transaction and Remove the On-demand Account Generated on IAC3000
Sometimes, a transaction (as well as the related user account on IAC3000) may have to be canceled before it has
been settled with the bank.
a.
To void an unsettled transaction, please log in Authorize.Net. Click
Unsettled Transactions
>> Locate the
specific transaction record on the
“List of Unsettled Transactions”
>> Click the
Trans ID
number >> Confirm
and click
Void
.
Note: To find the on-demand account name, click Show Itemized Order Information in the “Order Information”
section >> Username can be found in the “Item Description”
b.
To remove the specific account from IAC3000, please log in IAC3000.
User Authentication
>>
Authentication Configuration
>> Click the server
On-demand User
>>
On-demand Account List
>> Click
View
>>
On-demand Account List
>> Click
Delete
on the record with the account name. Click
Delete All
to
delete all users at once.
2.2 Refund A Settled Transaction and Remove the On-demand Account Generated on IAC3000
a.
To refund a credit card payment, please log in Authorize.Net. Click
Virtual Terminal
>> Select a Payment
Method >> Click
Refund a Credit Card
>>
Payment/Authorization Information
>> Type information in at
least three fields:
Card Number
,
Expiration Date
, and
Amount
>> Confirm and click
Submit
.
b.
To remove the specific account from IAC3000, please log in IAC3000.
User Authentication
>>
Authentication Configuration
>> Click the server
On-demand User
>>
On-demand Account List
>> Click
View
>>
On-demand Account List
>> Click
Delete
on the record with the account name.
2.3 Find the Username and Password for A Specific Customer
Please log in Authorize.Net. Click
Unsettled Transactions
>> Try to locate the specific transaction record on the
“List of Unsettled Transactions”
>> Click the
Trans ID
number >> Click
Show Itemized Order Information
in
the
“Order Information”
section >> Username and Password can be found in the
“Item Description”
.
2.4 Send An Email Receipt to A Customer
If a valid email address is provided, an email receipt with payment details for each successful transaction will be
Summary of Contents for IAC3000
Page 1: ...User Guide IAC3000 User Guide www netcomm com au IAC3000 Internet Access Controller...
Page 23: ...IAC3000 User Manual 19...
Page 46: ...IAC3000 User Manual 42 All managed APs that belong to this service zone are listed here...
Page 124: ...IAC3000 User s Manual 120 Click NEW to enter the screen of Remote VPN Gateway...
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