NEC POWERMATE ENTERPRISE - 10-1997, Manual

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Solving System Problems 8-13
Getting Help From Your NECCSD Dealer
The NECCSD dealer from whom you purchased your
system is a good source of help and should be contacted.
The dealer is backed by complete support resources and
programs within NECCSD.
Getting Help From NECCSD Technical Support Center
Help is available to you through the NECCSD Technical
Support Center. (International customers should check with
their sales provider.)
Direct assistance is available 24 hours a day, 7 days a
week. Call the NECCSD Technical Support Center, toll
free, at 1-800-632-4565 (for the U.S. only) for following
support.
„
System hardware — toll-free phone support is limited to
the length of the standard warranty.
For hardware support after the standard warranty, get
system hardware support for a fee.
„
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NECCSD
Technical Support Center.
After the initial 90 days, get preinstalled software
support for a fee.
Please have available your system’s name, model number,
serial number, and as much information as possible about
your system’s problem before calling.
For outside the U.S., please contact your local NECCSD
sales provider.