Napoleon HYBRID 150, Operating Instructions Manual

Page: 63 / 132

W415-0910 / A / 09.16.10
63
12.0 WARRANTY
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty
is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
NAPOLEON® reserves the right to have its representative inspect any product or part thereof prior to honouring any
warranty claim. Provided that the purchase was made through an authorized NAPOLEON® dealer your appliance is subject
to the following conditions and limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The biomass furnace must be installed by an authorized service technician or contractor. Installation must be done in
accordance with the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or
neglect and parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat,
abrasive and chemical cleaners nor chipping on porcelain enamel parts, nor any venting components used in the installation
of the appliance.
This warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship
provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to the President’s Lifetime Limited Warranty, NAPOLEON® may, at its discretion, fully
discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price
of any warranted but defective part(s).
After the fi rst year, NAPOLEON® will not be responsible for installation, labour or any other costs or expenses related to the
reinstallation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President’s Lifetime Limited Warranty, NAPOLEON’s responsibility under
this warranty is defi ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® biomass furnace and any
other warranties expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to
the sale of this product. NAPOLEON® will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental
conditions such as rooftops, buildings, nearby trees, hills, mountains, inadequate vents or ventilation, excessive venting
confi gurations, insuffi cient makeup air, or negative air pressures which may or may not be caused by mechanical systems
such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger, plated trim or other component due to water, weather
damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of
NAPOLEON®.
All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim.
During the fi rst 10 years NAPOLEON® will replace or repair the defective parts covered by the lifetime warranty at our
discretion free of charge. From 10 years to life, NAPOLEON® will provide replacement parts at 50% of the current retail
price.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
NAPOLEON® products are manufactured under the strict Standard of the world recognized ISO 9001 :
2008 Quality Assurance Certifi cate.
NAPOLEON® products are designed with superior components and materials, assembled by trained
craftsmen who take great pride in their work. The complete appliance is again thoroughly inspected by
a qualifi ed technician before packaging to ensure that you, the customer, receives the quality product
The following materials and workmanship in your new NAPOLEON® biomass furnace are warranted
against defects for as long as you own the appliance. This covers: combustion chamber, heat exchanger
(welds only), ceramic glass (thermal breakage only), baffl es, ash drawer and iron castings.*
Electrical (110V) components and wearable parts such as blowers, thermal switch, switches, wiring,
fi rebrick, stainless steel baffl e retainer, secondary air tubes, and gasketing are covered and NAPOLEON®
will provide replacement parts free of charge during the fi rst and second year of the limited warranty.*
Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however,
requires the prior approval of an authorized company offi cial. Labour costs to the account of NAPOLEON®
are based on a predetermined rate schedule and any repair work must be done through an authorized
NAPOLEON® dealer.
Parts such as fi rebricks and baffl es should routinely be removed by the operator as part of the regular
service and therefore, any warranty replacement of these parts does not qualify for any labour allowances.
NAPOLEON® BIOMASS FURNACE PRESIDENT’S LIFETIME LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING
PRODUCT IMPROVEMENTS. NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S.
5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEEL LTD.