Miele DA 420V-6, Operating Instructions Manual

Page: 21 / 448

21
Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he, she or it must submit a claim in writing to Miele's
Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice
must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which
the Miele Product was purchased, the Authorized Miele Service Provider who performed the warranty service, the
purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.
Miele is committed to review each such notice thoroughly and in a timely manner, and to respond to the Miele
Customer in order to settle any such dispute. Any decision shall not be binding. The Miele Customer shall be free to
initiate an action or proceeding; however, no such lawsuit may be initiated unless and until the dispute settlement
procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws
of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County,
New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney's
fees, from the Miele Customer.
Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other
rights, which may vary, from state to state.
How To Obtain Warranty Service For a Miele Professional Products?
If during the relevant warranty period the Miele Customer finds a Miele Professional Product to be defective in material
or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty,
an authorized Miele service agent ("Authorized Miele Service Agent") shall determine whether the Miele Product is
defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries,
plane trips or mileage in excess of 50 miles) as appropriate.
For service under this Limited Warranty or for product information, please contact Miele Professional Service at
proservice@mieleusa.com or by calling 800-991-9380.
December 1, 2013
©2013 Miele, Inc.
LIMITED WARRANTY - PROFESSIONAL LAUNDRY PRODUCTS USA