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900.xx System software error

There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.

Note:

Before troubleshooting, determine the operating system used when the error occured. If possible

determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer
which Lexmark Solutions applications are installed on the device.

Step

Action and questions

Yes

No

1

POR the device.

Does the error reoccur?

Go to step 2.

Problem
resolved.

2

• Write down the exact 900.xx error code displayed

on the device.

• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove

all memory options.

• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.

Does the 900.xx error reoccur during startup?

Go to step 3.

Go to step 6.

3

Check all the cables connected to the RIP board for
proper connectivity.

Are the cables properly connected?

Go to step 5.

Go to step 4.

4

Properly connect the cables to the RIP board. Restart
the device into diagnostic mode.

Does the 900.xx error reoccur during startup?

Go to step 5.

Go to step 6.

5

Replace the RIP board, and restart the device.

Does this fix the problem?

Note:

If an error, different from the original 900.xx, is

displayed, consult the service check for that error.

Problem
resolved.

Go to step 31.

6

Print the following:

• Error log
• Menu settings page
• Network settings page

Does the 900.xx error reoccur while these pages
were printing?

Go to step 31.

Go to step 7.

7

Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.

Does the 900.xx error reoccur?

Note:

Before performing this step, write down this

information about the file being sent to the printer:

• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)

Go to step 8.

Go to step 10.

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Summary of Contents for X792 7562-4xx

Page 1: ...62 4xx Table of Contents Start Diagnostics Safety and Notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Revision May 14 2012 ...

Page 2: ...ication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right m...

Page 3: ...aracteristics 1 9 Unacceptable paper 1 10 Selecting paper 1 10 Tools required for service 1 11 Acronyms 1 12 Diagnostic information 2 1 Troubleshooting map 2 1 Error code divisions 2 2 Power on Self Test POST sequence 2 2 Paper jams 2 3 Understanding jam numbers and locations 2 3 200 paper jam 2 4 201 paper jam 2 7 202 203 paper jams 2 9 230 239 paper jams 2 12 24x paper jam 2 14 250 paper jam 2 2...

Page 4: ... 199 2 67 ADF and flatbed scanner errors 800 899 2 69 Firmware and or system electronics 900 999 2 70 Symptoms 2 74 Symptom table base printer 2 74 Symptom table 500 sheet tray input option 2 74 Symptom table 2000 Sheet High Capacity Feeder input option 2 74 Service checks 2 75 110 xx Printhead error service check 2 75 120 xx Motor fuser error service check 2 77 121 xx Fuser error service check 2 ...

Page 5: ...media exit late jam service check 2 131 285 01 285 03 285 07 Sensor ADF media exit static jam service check 2 132 285 05 Sensor ADF media exit late jam service check 2 133 290 11 ADF top door open jam service check 2 134 401 xx HTU input sensor error service check 2 135 402 xx HTU output sensor error service check 2 136 403 xx HTU second sensor error service check 2 137 431 xx 5 bin mailbox input ...

Page 6: ...put option service check 2 190 Skew 2000 sheet input option service check 2 192 Switch ADF closed interlock jam service check 2 194 Tray empty 2000 sheet input option service check 2 194 Tray jam indicator 550 sheet 2000 sheet input option service check 2 197 Tray linking service check 2 197 Diagnostic aids 3 1 Understanding the operator panel and menus 3 1 Operator panel 3 1 Understanding the hom...

Page 7: ...s 3 25 Serial Number 3 25 Engine Setting x 3 25 Model Name 3 25 Configuration ID 3 25 Reset Color Calibration 3 26 Edge to Edge 3 26 Cal Ref Adj 3 26 Enable Edge to Edge Copy 3 26 Par 1 Strobe Adj 3 26 EP SETUP 3 26 EP Defaults 3 26 Fuser Temp 3 27 DC Charge Adjustment 3 27 Dev Bias Adj 3 27 Transfer Adjust 3 27 Op Point Boost 3 27 EVENT LOG 3 27 Display Log 3 27 Print Log 3 27 Clear Log 3 27 SCAN...

Page 8: ...4 Action for Prompts 3 34 Jobs On Disk 3 34 Disk Encryption 3 34 Wipe Disk 3 34 Font Sharpening 3 34 Require Standby 3 34 UI Automation 3 35 Key Repeat Initial Delay 3 35 Key Repeat Rate 3 35 Clear Custom Status 3 35 USB Speed 3 35 Exit Config Menu 3 35 Theory of operation 3 36 Paper path transport components 3 36 Paper path Information 3 36 Transport components 3 37 Bubble sensors 3 37 Duplexing ...

Page 9: ...djustments 3 54 Adjusting skew 3 54 Finding the source of the skew 3 54 Adjusting scanner registration 3 60 Choosing which assembly to adjust 3 61 Flatbed scanner skew adjustment 3 61 ADF skew adjustment duplex CCD assembly 3 63 ADF skew adjustment ADF document tray 3 64 ADF magnification adjustment 3 66 ADF hinge adjustment 3 66 Calibrating the scanner 3 67 Calibrating the scanner black levels 3 ...

Page 10: ...and LVPS cable removal 4 63 Fuser thermistor removal 4 66 High voltage power supply HVPS board removal 4 67 Housing interlock assembly removal 4 71 ITU assembly removal 4 72 ITU autoconnect removal 4 73 ITU block assembly removal 4 75 Left access door piston removal 4 77 Low voltage power supply LVPS removal 4 81 LVPS exit duct removal 4 84 LVPS fan removal 4 85 Main fan removal 4 88 Media tray ra...

Page 11: ...DF cover removals 4 170 ADF front cover removal 4 170 ADF rear cover removal 4 171 ADF top door assembly removal 4 171 ADF removals 4 173 ADF beacon cable removal 4 173 ADF controller card removal 4 174 ADF document tray assembly removal 4 174 ADF document tray extension removal 4 175 ADF duplex CCD assembly removal 4 176 ADF duplex CCD scan glass assembly removal 4 179 ADF feed 1 way bearing and ...

Page 12: ...anner reference LED sensor cable removal 4 235 Sensor platen glass length removal 4 236 Sensor cable scanner HP removal 4 237 Sensor scanner HP removal 4 238 Input option removals 4 239 550 sheet tray 4 239 550 sheet drawer assembly removal 4 239 550 sheet media tray assembly removal 4 240 550 sheet tray controller card assembly removal 4 241 550 sheet tray deflector removal 4 243 550 sheet tray d...

Page 13: ...ilbox output bin roller removal 4 325 5 bin mailbox output bin sensors removal 4 325 5 bin mailbox paper jam beacon removal 4 326 5 bin mailbox rear cover removal 4 327 5 bin mailbox roller removal 4 328 5 bin mailbox sensor input assembly removal 4 329 5 bin mailbox sensor pass thru assembly removal 4 329 5 bin mailbox top cover removal 4 330 5 bin mailbox tray extension removal 4 331 StapleSmart...

Page 14: ...drive cover removal 4 373 HTU front standard bin cover removal 4 374 HTU locking lever removal 4 375 HTU locking lever card removal 4 377 HTU lower redrive guide removal 4 377 HTU option hook removal 4 380 HTU option roller removal 4 382 HTU output bin removal 4 383 HTU output bin extension removal 4 384 HTU output bin solenoid removal 4 385 HTU output bin wire stop removal 4 386 HTU output option...

Page 15: ...mbly 3 Front 7 6 Assembly 3 1 Front continued 7 9 Assembly 4 Left 7 10 Assembly 4 1 Left continued 7 12 Assembly 5 Rear 7 14 Assembly 6 Flatbed scanner 7 18 Assembly 7 ADF unit assembly 7 20 Assembly 8 ADF covers 7 22 Assembly 9 ADF feed and drive 7 24 Assembly 10 ADF electronics 7 26 Assembly 11 Optional 550 sheet tray 7 28 Assembly 12 Optional 550 sheet drawer assembly 7 30 Assembly 13 Optional ...

Page 16: ...A 1 Print tests A 1 Print Quality Pages Title page total of five 1 Print Quality Pages Page 1 total of five 2 Print Quality Pages Page 2 total of five 3 Print Quality Pages Page 3 total of five 4 Print Quality Pages Page 4 total of five 5 Registration and alignment A 6 Quick Test Page 6 Printhead mechanical alignment test page 7 Printhead electronic alignment test page Magenta one of two 8 Printhe...

Page 17: ...rahlt Das Lasersystem und der Drucker sind so konzipiert daß im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung die Klasse I übersteigen würde Menschen keinesfalls erreicht Avis relatif à l utilisation de laser Pour les Etats Unis cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les prod...

Page 18: ...amente a impressora contém um produto laser da Classe IIIb 3b designado laser de arseneto de potássio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nanómetros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal a manutenção feita pelo u...

Page 19: ...kitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad Betrakta ej strålen Laser notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J för laserprodukter av Klass I 1 I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven ...

Page 20: ...ts d IEC 60825 1 Els productes làser de classe I no es consideren perillosos Aquesta impressora conté un làser de classe IIIb 3b d arseniür de gal li nominalment de 5 mil liwats i funciona a la regió de longitud d ona de 770 795 nanòmetres El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d un nivell de classe I durant una operac...

Page 21: ...Notices and safety information xxi 7562 Go Back Previous Next ...

Page 22: ...xxii Service Manual 7562 Go Back Previous Next ...

Page 23: ...s Les consignes d entretien et de réparation de ce produit s adressent uniquement à un personnel de maintenance qualifié Le démontage et l entretien de ce produit pouvant présenter certains risques électriques le personnel d entretien qualifié devra prendre toutes les précautions nécessaires ATTENTION Ce symbole indique la présence d une tension dangereuse dans la partie du produit sur laquelle vo...

Page 24: ...ación sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCIÓN este símbolo indica que el voltaje de la parte del equipo con...

Page 25: ... aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCIÓ aquest símbol indica que el voltatge de la part de l equip amb la qual esteu tr...

Page 26: ...at symptoms of printer problems 4 Repair information provides instructions for making printer adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part ...

Page 27: ...check on page 2 166 Changed the expected part life of the MPF pick tires and wear parts to 150k under Individual maintenance part expected life on page 6 1 2011 9 21 Updated the margin descriptions for step 2 in setting the REGISTRATION on page 3 11 Added the Change history on page xxvii 2011 9 15 Added the ESD bracket removal on page 4 52 Added PN 40X7179 for the ESD bracket on page 7 3 2011 07 0...

Page 28: ...g that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task CAUTION This type of caution indicates a hot surface CAUTION This type of caution indicates a tipping hazard CAUTION This ...

Page 29: ...ard stock and non standard size paper You can add optional inputs to the base printer which can increase the printer paper capacity to 3750 sheets Models The Lexmark X792 7562 436 laser printer is available in the following models Maintenance approach The diagnostic information in chapter two leads you to the correct field replaceable unit FRU or part Use the information to troubleshoot print qual...

Page 30: ...nal 550 sheet tray 12 Caster base The printer supports up to four 550 sheet trays or one 2000 sheet tray with up to two 550 sheet trays CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity input tray a duplex unit and an input option or more than one input option If you pu...

Page 31: ...ons Ports ISP RS 232 C Serial ISP Parallel 1284 B ISP MarkNet N8250 802 11 b g n Wireless ISP MarkNet N8130 10 100 Fiber ISP MarkNet N8120 10 100 1000 Ethernet ISP Media handling options 550 sheet trays 2000 sheet high capacity feeder Banner media tray High capacity output stacker 5 bin mailbox StapleSmartTM finisher Printer specifications Power specifications Average nominal power requirements fo...

Page 32: ...ith ISO 7779 and conform with ISO 9296 1 Top 152 4 mm 6 in 2 Right 101 6 mm 4 in 3 Front 482 6 mm 19 in 4 Left 241 3 mm 9 5 in 5 Rear 101 6 mm 4 in Allow additional clearance around the printer for adding options such as additional input drawers high capacity output stacker banner tray StapleSmart finisher or 5 bin mailbox Status 1 meter average sound pressure dBA Declared sound power level Bels I...

Page 33: ...pm maximum print copy and scan speeds Performance speed depends on Interface to the host USB serial parallel network Host system and application Page complexity and content Printer options installed or selected Available printer memory Media size and type Resolution Processor 1 2 GHZ Power PC processor Time to first print XXXX need to update once spec has this All first copy times are measured for...

Page 34: ... 7 in A51 148 x 210 mm 5 8 x 8 3in A62 105 x 148 mm 4 1 x 5 8 in JIS B51 182 x 257 mm 7 2 x 10 1 in Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x14 in Executive1 184 x 267 mm 7 3 x 10 5 in Oficio 216 x340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement1 140 x 216 mm 5 5 x8 5 in Universal1 Note Turn size sensing off to support universal paper sizes that are close to standard si...

Page 35: ... be inconsistent crinkled paper or paper jams for example and pages WILL NOT be stapled 2 Paper size not supported for offset or stapling in the finishing options 3 Supported by X792 models only 4 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application Paper type 550 sheet trays standard or optional Optional 2000 sheet feeder Multipu...

Page 36: ...grain long paper Business papers designed for general business use may also provide acceptable print quality 1 Do not use inkjet or 3M CG3710 transparencies 2 Paper labels are supported Other media such as vinyl may show print quality defects in some environments and prolonged vinyl label usage may reduce fuser life For more information see the Card Stock Label Guide available on the Lexmark Web s...

Page 37: ...can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold and dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness The degree of smoothness of paper directly affects print quality If the paper is too rough the toner does not fuse to the paper properl...

Page 38: ...ration the precise print location on the page greater than 0 09 in such as optical character recognition OCR forms In some cases registration can be adjusted with the software application to successfully print on these forms Coated papers erasable bond synthetic papers or thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers that fail EN12281 2002 Eur...

Page 39: ...ver 1 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic 2 Phillips screwdriver magnetic short blade Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax serial debug cable 1381963 Coax serial debug cable 1381964 ...

Page 40: ...r Unit K Black LASER Light Amplification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light Emitting Diode LVPS Low Voltage Power Supply M Magenta MROM Masked Read Only Memory MS Microswitch NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer OPT Optical Sensor PC Photoconductor pel pixel Picture element POR Power On Reset POST Power On Self Test PSD Po...

Page 41: ...2 53 Paper jams 200 299 400 499 Paper jams on page 2 3 User messages text 0 99 User messages on page 2 58 Error codes 100 199 800 899 900 999 Service errors on page 2 67 Other symptoms Symptoms on page 2 74 Service checks Service checks on page 2 75 CAUTION Remove the power cord from the electrical outlet before you connect or disconnect any cable or electronic card or assembly for personal safety...

Page 42: ... the print cartridge is missing Any cartridge errors such as Defective Cartridge or Missing Cartridge 7 Ready appears on the display 8 The main drive motor turns on 9 The EP drive assembly drives the developer shaft located in the toner cartridge 10 The exit rollers turn 11 The printer may begin calibration Range Description Go to page Text prompts User prompts without code numbers User prompts on...

Page 43: ...paper path Area Jam number What to do See 1 200 203 230 239 Open the side door and then remove the jammed paper 200 paper jam on page 2 4 201 paper jam on page 2 7 202 203 paper jams on page 2 9 230 239 paper jams on page 2 12 2 24x Open the side door of the specified tray and then remove the jammed paper 24x paper jam on page 2 14 3 250 Remove all paper from the multipurpose feeder and then remov...

Page 44: ...th that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to Input S1 narrow media and near narrow media sensor service check on page 2 176 200 02 Paper hit the input sensor too soon Possible causes Damaged input sensor flag or input sensor Loose input sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 The input sensor may not be fun...

Page 45: ... 3 If clearing a paper jam does not fix the problem go to 147 xx Staging motor error service check on page 2 95 200 31 Near narrow media sensor is made when the printer tries to print from an idle state Possible causes Paper jam leaving paper over the sensor Defective near narrow media sensor Faulty system board 1 Clear away anything in the paper path that might cause the paper to jam 2 If clearin...

Page 46: ...vice check on page 2 176 200 42 Narrow media sensor is made early Possible causes Incorrect paper settings Defective narrow media sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match the media 3 If clearing a paper jam does not fix the problem go to 200 42 Paper Jam error service check on page 2 108 200 43 Narrow media sensor is never ...

Page 47: ...aring a paper jam does not fix the problem go to Input S1 narrow media and near narrow media sensor service check on page 2 176 Error code Description Action 201 01 Bubble sensor active when printer powers up or a cover is closed Possible causes Paper jam leaving paper over the sensor Damaged bubble sensor Damaged fuser autoconnect Faulty fuser DC cable connection Faulty fuser Faulty system board ...

Page 48: ... on page 2 78 201 05 201 07 201 08 Bubble sensor is never made or is made late See 201 03 on page 2 8 201 42 A narrow banner media error has occurred 1 Clear away anything in the paper path that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to Input S1 narrow media and near narrow media sensor service check on page 2 176 201 51 Bubble sensor active when printer...

Page 49: ...e fuser access door 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the door 5 From the operator panel touch Continue jam cleared Paper jam under the fuser 1 Open the left access door 2 If the paper is not visible then remove the fuser unit 3 Firmly grasp the jammed paper on each side and then gently pull it out Note M...

Page 50: ...04 Exit sensor broke early Possible causes Damaged paper exit sensor or paper exit sensor flag Faulty fuser Faulty system board The fuser exit sensor may not be functioning properly Go to 121 xx Fuser error service check on page 2 78 202 05 202 07 Exit sensor never broke Possible causes Damaged paper exit sensor or paper exit sensor flag Faulty fuser Faulty system board Faulty output bin flag 1 Ch...

Page 51: ...ssible causes Faulty cable connector Faulty fuser motor Faulty system board 1 Clear away anything in the paper path that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to 120 xx Motor fuser error service check on page 2 77 202 51 Exit sensor is made when the printer tries to print from an idle state Fuser past life See 202 01 on page 2 10 202 52 Exit sensor is m...

Page 52: ... to jam 2 Be sure the paper settings match the media used 3 Go to Redrive bubble sensor service check on page 2 189 203 05 203 07 Redrive bubble sensor does not break or breaks late Possible causes Incorrect paper settings Redrive bubble sensor failure 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match the media used 3 Go to Redrive bubble ...

Page 53: ...sensor may not be functioning properly Go to D1 and D2 sensor service check on page 2 170 231 05 231 07 D1 sensor never broke Possible causes Damaged D1 sensor Faulty fuser Faulty system board 1 Check for anything in the paper path that might cause the paper to jam 2 If clearing the jam does not solve the problem go to D1 and D2 sensor service check on page 2 170 231 08 D1 sensor is never made See...

Page 54: ... Close the side door 4 From the operator panel touch Continue jam cleared 232 04 D2 sensor broke early Possible causes Damaged D2 sensor Faulty fuser Faulty system board The D2 sensor may not be functioning properly Go to D1 and D2 sensor service check on page 2 170 232 05 232 07 D2 sensor never broke Possible causes Damaged D2 sensor Faulty fuser Faulty system board 1 Check for anything in the pa...

Page 55: ...3 05 244 05 245 05 Paper jam 550 sheet 2000 sheet input option service check on page 2 117 241 04 S1sensor flag broke early Possible cause Incorrect paper settings Defective S1 sensor Faulty system board 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match the media 3 Go to Input S1 narrow media and near narrow media sensor service check on p...

Page 56: ...m clearance cover partially open Drive assembly failure 1 Remove anything in the paper path 2 Flex the media and stack it flat in the tray 3 Check if the jam clearance cover can close properly 4 If problem persists go to 241 03 242 03 243 03 244 03 242 05 243 05 244 05 245 05 Paper jam 550 sheet 2000 sheet input option service check on page 2 117 242 05 While feeding from tray 2 the paper took a l...

Page 57: ... problem persists go to 241 03 242 03 243 03 244 03 242 05 243 05 244 05 245 05 Paper jam 550 sheet 2000 sheet input option service check on page 2 117 243 05 While feeding from tray 3 the paper took a long time to clear the pass thru sensor Possible causes Incorrect paper size Incorrect paper guide setting Obstruction on the paper path Drive assembly failure Paper pick mechanism failure System bo...

Page 58: ...blem persists go to 241 03 242 03 243 03 244 03 242 05 243 05 244 05 245 05 Paper jam 550 sheet 2000 sheet input option service check on page 2 117 244 05 While feeding from tray 4 the paper took a long time to clear the pass thru sensor Possible causes Incorrect paper size Incorrect paper guide setting Obstruction on the paper path Drive assembly failure Paper pick mechanism failure System board ...

Page 59: ...ze Incorrect paper guide setting Obstruction on the paper path Drive assembly failure Paper pick mechanism failure System board failure Obstructed pass thru sensor Pick rolls failure 1 Clear the paper path 2 Make sure the paper setting match the media 3 Check if the pick roll are worn out 4 If problem persists go to 241 03 242 03 243 03 244 03 242 05 243 05 244 05 245 05 Paper jam 550 sheet 2000 s...

Page 60: ...e MPF Possible causes Improper paper loading Damaged paper S1sensor Faulty system board 1 Clear away anything in the paper path that might cause the paper to jam 2 The S1 sensor may not be functioning properly Go to Input S1 narrow media and near narrow media sensor service check on page 2 176 250 05 S1 sensor never broke Possible causes Damaged S1sensor Faulty system board 1 Check for anything in...

Page 61: ...dia path 2 Check the ADF input sensor for proper operation Go to 280 06 Media missing jam service check on page 2 124 282 01 Scanner Static Jam ADF skew sensor 1 Remove all media present in media path 2 Check the ADF skew sensor for proper operation Go to 282 01 Sensor ADF sheet through static jam service check on page 2 125 282 03 Scanner Static Jam ADF pickup jam 1 Remove all media present in th...

Page 62: ...7 Scanner static jam ADF exit sensor 1 Remove all media present in the media path 2 Check the ADF media exit sensor for proper operation Go to 285 01 285 03 285 07 Sensor ADF media exit static jam service check on page 2 132 285 05 Scanner ADF eject jam 1 Remove all media present in the media path 2 Check for obstructions in the media path 3 Check the sensor ADF media exit for proper operation Go ...

Page 63: ...ght cause the paper to jam 2 Be sure the paper settings match the media 3 Go to 401 xx HTU input sensor error service check on page 2 135 401 05 401 07 HTU input sensor breaks late or never breaks paper jam Possible cause Incorrect paper settings Defective HTU input sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match the media 3 Go to...

Page 64: ...r second removal on page 4 406 to access the sensor 403 03 403 08 HTU second sensor is never made or is made late Possible cause Faulty HTU second sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to 403 xx HTU second sensor error service check on page 2 137 403 04 HTU second sensor early leaving paper jam Possibl...

Page 65: ...ut sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match the media 3 Go to 431 xx 5 bin mailbox input sensor error service check on page 2 139 431 05 431 07 5 bin mailbox input sensor breaks late or never breaks paper jam Possible cause Incorrect paper settings Defective 5 bin mailbox input sensor 1 Clear away anything in the paper path...

Page 66: ...e check on page 2 143 450 21 Finisher Stacker main motor stalled 1 Turn the machine off on 2 If the problem persists go to 450 20 450 21 450 22 450 23 450 32 Finisher Stacker main motor error service check on page 2 143 450 22 Finisher Stacker transport motor overspeed failure The transport motor rotate at the specified speed 1 Turn the machine off on 2 If the problem persists go to 450 20 450 21 ...

Page 67: ...ru 1 POR the machine 2 Check if the Finisher Stacker sensor pass thru is damage or loose See Finisher or stacker sensor pass thru removal on page 4 352 451 03 451 08 Finisher Stacker sensor pass thru never made or made late jam Go to 451 xx Finisher Stacker sensor pass thru error service check on page 2 144 451 04 Finisher Stacker sensor pass thru early leaving paper jam Possible cause Incorrect p...

Page 68: ... output option controller card 2 Check the tamper drive belt for damage and replace if needed 3 Replace the right tamper motor assembly See Finisher or stacker tamper drive motor assembly removal on page 4 357 4 Replace the sensor tamper HP See Finisher or stacker sensor tamper HP left and right removal on page 4 354 5 Replace the output option if problem remains 454 31 Finisher Stacker right tamp...

Page 69: ...60 456 01 Finisher stapler home sensor is made when the printer powers up 1 Clear away anything in the paper path that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to 456 01 456 08 Finisher stapler home sensor error service check on page 2 145 456 02 Finisher stapler home sensor early arrival paper jam Possible cause Loose Finisher stapler home sensor 1 Clear ...

Page 70: ...sher Stacker stapler motor is not defined A software failure has occurred with the output option 1 Turn the machine off on 2 If the problem persists replace the stapler unit See Finisher stapler unit assembly removal on page 4 360 458 03 458 08 Finisher Stacker paddle home position jam The sensor paddle HP does not detect that the paddle is operating 1 Check all the connections on the output optio...

Page 71: ... the paper path that might cause the paper to jam 2 If clearing a paper jam does not fix the problem go to 461 01 461 08 Hole punch sensor error service check on page 2 148 461 04 Hole punch sensor early leaving paper jam Possible cause Incorrect paper settings Defective hole punch sensor 1 Clear away anything in the paper path that might cause the paper to jam 2 Be sure the paper settings match t...

Page 72: ...es for damage Replace if damaged 5 If paper other than 20 lb plain letter A4 paper is being used load 20 lb plain letter A4 and print the Print Quality pages to see if the problem remains Use Tray 1 to test print quality problems 6 Print the Print Quality Pages and then look for variations in the print from what is expected An incorrect printer driver for the installed software can cause problems ...

Page 73: ...e paper path RECALIBRATE THE PRINTER Perform color adjust from the operator panel Quality menu CHECK THE SOFTWARE PROGRAM OR APPLICATION The software program or application may have specified an off white background Print is too light Go to Print is too light on page 2 43 Random marks Go to Random marks on page 2 44 Repeating defects Go to Repeating defects on page 2 45 Shadow images Go to Shadow ...

Page 74: ...embly removal on page 4 75 Is the problem found Replace the ITU block assembly Go to step 3 3 Reseat the JHVPS1 connector on the system board Does this fix the problem Problem solved Go to step 4 4 Replace the HVPS See High voltage power supply HVPS board removal on page 4 67 Does this fix the problem Problem solved Go to step 5 5 Clean the printhead Does this fix the problem Problem solved Replac...

Page 75: ... the print cartridge of the color that is not printing Additional checks blank page Step Questions actions Yes No 1 Are all the packing material for the cartridge in question removed Go to step 2 Remove the packing material 2 Replace the cartridge for the color in question Does this fix the problem Problem solved Go to step 3 3 Check the high voltage contact from the HVPS to the photoconductor cha...

Page 76: ... THE HIGH VOLTAGE CONTACTS Check the high voltage spring contacts to ensure they are not bent corroded or damaged Replace as necessary Characters have jagged or uneven edges If you are using downloaded fonts verify that the fonts are supported by the printer the host computer and the software program Clipped images Try one or more of the following CHECK THE GUIDES Move the width and length guides ...

Page 77: ...NU 1 Enter the Configuration menu Turn the printer off hold down 2 and 6 while turning the printer back on and release the buttons when the splash screen appears 2 Touch Color Alignment Print Alignment Page The color alignment pages print 3 Touch Color Alignment 4 On the printed alignment pages find the straightest of the 20 lines beside the letter A 5 From the Color Alignment menu touch the left ...

Page 78: ...e transfer belt For more information see the instruction sheet that came with the replacement part Horizontal lines Try one or more of the following SELECT ANOTHER TRAY OR FEEDER From the operator panel Paper Menu select Default Source For Windows users select the paper source from Print Properties For Macintosh users select the paper source from the Print dialog and pop up menus MAKE SURE THERE I...

Page 79: ...r contamination or obstacles Are there obstacles in the route Go to step 3 Remove obstacles or contamination 3 Check the print cartridge for proper installation Is the above component properly installed Go to step 4 Inspect clean and reinstall or replace the print cartridge 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go...

Page 80: ...e print the defective image Does the error continue Go to step 3 Problem solved 3 Check the media condition Load new dry recommended media Re print the defective image Does the error continue Go to step 4 Problem solved 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the ITU assembly Go to ITU assembly ...

Page 81: ...e and Paper Weight settings 2 Before sending the job to print specify the correct type settings from the computer For Windows users specify the setting from Print Properties For Macintosh users specify the setting from the Print dialog LOAD PAPER FROM A FRESH PACKAGE Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it Print irregularities Try one or mor...

Page 82: ...int Properties For Macintosh users specify the setting from the Print dialog LOAD STANDARD PAPER WITHOUT TEXTURED OR ROUGH FINISHES MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the worn or defective print cartridge MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE Replace the defective transfer belt For more information see the instruction sheet that came with the replacement part MAKE SURE ...

Page 83: ...e setting matches the paper loaded in the tray 1 From the operator panel Paper menu check the Paper Type setting 2 Before sending the job to print specify the correct type setting from the computer For Windows users specify the type from Print Properties For Macintosh users specify the type from the Print dialog MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge ...

Page 84: ...r drum Doing so may affect the print quality of future print jobs 2 Firmly shake the cartridge side to side and front to back several times to redistribute the toner 3 Reinsert the print cartridge Note If print quality does not improve replace the print cartridge of the color that is not printing MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge Random marks Ser...

Page 85: ...he corresponding measurement in the chart Using the charts Measure repeating horizontal lines from the reference lines at the top to determine what may have caused the lines to form in that pattern Be sure to use portrait orientation for the test file Distance between defects Part to replace 37 7 mm 3 71 in 41 6 mm 1 64 in 42 7 mm 1 68 in 94 2 mm 3 71 in Print cartridge 95 mm 3 74 in 146 7 mm 5 78...

Page 86: ...rtridges or whichever color has the shadow images 1 Remove the print cartridge Warning Be careful not to touch the photoconductor drum Doing so may affect the print quality of future print jobs 2 Firmly shake the cartridge side to side and front to back several times to redistribute the toner 3 Reinsert the print cartridge Note If print quality does not improve replace the print cartridge of the c...

Page 87: ...the black line to find L1 L2 T1 T2 R1 R2 B1 and B2 as shown below 2 Determine if the printer meets the skew specifications based on the values listed on the table Skew Specification L2 L1 R2 R1 T2 T1 B2 B1 Letter 1 4 mm 1 4 mm 1 mm 1 mm A4 1 5 mm 1 5 mm Legal 1 8 mm 1 8 mm Leading edge Trailing edge T1 L1 T2 R1 B2 R2 B1 L2 ...

Page 88: ...e print the defective image Does the error continue Go to step 3 Problem solved 3 Check for obstructions in the area of the media feed units Are the media feed unit assemblies free from any obstructions Go to step 4 Remove obstructions 4 Check the ITU assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace ITU assembly Go to ITU blockas...

Page 89: ... No 1 Replace the print cartridge for the color in question Does this fix the problem Problem solved Go to step 2 2 Check the high voltage contact from the HVPS to the cartridge See Cartridge contact block assembly removal on page 4 38 Are the spring s defective Replace the cartridge contact block assembly Go to step 3 3 Turn the printer off and then check the continuity of the HVPS cable See High...

Page 90: ...fy the paper type from Print Properties For Macintosh users specify the paper type from the Print dialog CHECK THE PAPER TEXTURE SETTING From the operator panel Paper menu make sure the Paper Texture setting matches the paper loaded in the tray or feeder If necessary change the Paper Texture setting from Normal to Rough Additional checks toner rubs off Step Questions actions Yes No 1 Is the fuser ...

Page 91: ...r loaded in the tray or feeder 1 From the operator panel Paper menu check the Paper Type setting 2 Before sending the print job specify the correct paper type setting For Windows users specify the paper type from Print Properties For Macintosh users specify the paper type from the Print dialog Uneven print density MAKE SURE THERE IS NO DEFECTIVE OR WORN PRINT CARTRIDGE Replace the print cartridge ...

Page 92: ...on and wear Is the above component free of excess wear and contamination Go to step 4 Replace the print cartridge 4 Check the ITU assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the ITU assembly Go to ITU assembly removal on page 4 72 5 Check the print cartridge for proper installation Is the above component properly installed G...

Page 93: ... foreign objects such as staples clips and scraps in the media path Step Check Yes No 1 Check the large and small platen glass on the scanner unit assembly Is the large and small platen glass contaminated Clean both sides of the large and small platen glass Go to step 2 2 Check the three mirrors in the scanner unit assembly Are the three mirrors contaminated or show signs of dust Clean the three m...

Page 94: ... print test using the scanner unit assembly Does the error continue Replace the scanner unit assembly Go to ADF unit assembly removal on page 4 203 Problem solved 5 Perform a print test using the ADF unit assembly Does the error continue Replace the scanner controller card assembly Go to ADF controller card removal on page 4 174 Problem solved Step Check Yes No 1 Check the large platen glass on th...

Page 95: ...rror continue Replace the scanner CCD assembly Go to ADF duplex CCD assembly removal on page 4 176 Problem solved 5 Perform a print test using the flatbed scanner assembly Does the error continue Replace the scanner controller card assembly Go to ADF controller card removal on page 4 174 Problem solved Step Check Yes No ...

Page 96: ...p 3 Problem solved 3 Check for obstructions in the area of the media feed path in the ADF Is the media feed path free from any obstructions Go to step 4 Remove obstructions 4 Is the ADF left cover assembly properly and evenly closed Go to step 5 Open then properly close the ADF left cover assembly 5 Check the ADF pick roll assembly for damage and wear Is the ADF feed pick roll assembly free from d...

Page 97: ...operly close the ADF left cover assembly 4 Check the ADF pick roll assembly for damage and wear Is the ADF feed pick roll assembly free from damage and wear Go to step 5 Replace the ADF feed pick roll assembly Go to ADF feed pick roll assembly removal on page 4 183 5 Check the ADF separator roll Is the separator roll free from damage and wear Go to step 6 Replace the separator roll Go to ADF separ...

Page 98: ...m String Load paper in the indicated source and select Continue Additional messages may include Show Me the printer will present instructions Cancel Job the printer job can be canceled Wait for supplies If job parking is enabled and the job meets all the requirements for allowing the job to be parted the printer adds this message Load source size Load paper in the indicated source and of the indic...

Page 99: ... Remove the media to continue Remove Packaging Material If packaging material is detected by the printer Check all areas Check area name or Check number of areas may appear Press Select to continue Restore Held Jobs Go Stop If the printer detects Print and Hold or parked jobs stored on the hard disk during Power On Self Test POST Choices are Restore Print jobs are restored and Restoring Held Jobs ...

Page 100: ...ck the tray length and width guides to ensure the media is properly fitted Make sure the print job is requesting the correct size of media Adjust the Paper Size setting for the media size being used If the MP Feeder Size is set to Universal make sure the media is large enough for the formatted data Cancel the current job Replace the paper pick mechanism See Paper pick mechanism assembly removal on...

Page 101: ...e System board removal on page 4 150 39 Complex Page The page is too complex to print Options are Select Continue to continue The job may not print correctly Cancel the job 50 PPDS Font Error Select Continue to clear the message and continue printing The job may not print correctly Cancel the current job If this does not fix the problem replace the system board See System board removal on page 4 1...

Page 102: ...to Disabled If this does not fix the problem replace the PCI card 56 Parallel Port x Disabled Select Continue to clear the message The printer discards any data received through the parallel port Make sure the Parallel Buffer menu item is not set to Disabled If this does not fix the problem replace the PCI card 56 Serial Port x Disabled Select Continue to clear the message The printer discards any...

Page 103: ... this does not fix the problem replace the system board See System board removal on page 4 150 63 Unformatted disk Select Continue to clear the message and continue printing Format the disk If the error message remains replace the hard disk If this does not fix the problem replace the system board See System board removal on page 4 150 64 Unsupported disk format Select Continue to clear the messag...

Page 104: ...f the connector is damaged on system board replace the system board See System board removal on page 4 150 If the fuser cable is damaged replace the cable Check for continuity in the fuser cable If continuity is not present replace the fuser cable If the problem persists after replacing cable replace the system board See System board removal on page 4 150 82 Waste Toner Nearly Full Select Continue...

Page 105: ... comes with the replacement transfer module See ITU assembly removal on page 4 72 If the problem persists replace the system board See System board removal on page 4 150 84 11 color PC Unit Life Warning Select Ignore to clear the message and continue printing Order the specified photoconductor unit When print quality is reduced install the new specified photoconductor unit using the instruction sh...

Page 106: ...rint cartridge Select Continue to clear the message and continue printing If the problem persists replace the system board See System board removal on page 4 150 88 xx color Cartridge Nearly Low Show Me View Supplies and Tell Me More displays additional information Replace the specified print cartridge Select Continue to clear the message and continue printing If the problem persists replace the s...

Page 107: ...ge sensor Error An error has occurred in a cartridge sensor 133 01 black 133 02 cyan 133 03 magenta and 133 04 yellow POR the printer If the error message persists go to 133 xx Cartridge sensor error service check on page 2 83 133 05 A timeout error has occurred while waiting for the indicated cartridge POR the printer If the error message persists go to 133 xx Cartridge sensor error service check...

Page 108: ...Paper path redrive motor error service check on page 2 96 150 01 150 22 Motor Error Duplex motor has failed POR the printer If the error message persists go to 150 xx Duplex motor error service check on page 2 96 151 01 151 09 ITU Motor Error An error has occurred in the ITU motor POR the printer If the error message persists go to 151 xx ITU motor error service check on page 2 98 171 01 171 03 Ma...

Page 109: ...er card has lost communication with the system 1 Check all connections on the ADF controller card assembly 2 Replace the ADF controller card assembly if problem remains Go to ADF controller card removal on page 4 174 843 xx The scanner carriage home position detection has failed 1 Turn the machine off on 2 See 843 xx Scanner carriage home position detection service check on page 2 151 844 xx The f...

Page 110: ...ror The printhead PLL failed to achieve lock POR the printer If the error message persists go to 110 xx Printhead error service check on page 2 75 938 10 Electronics Hardware Error The humidity sensor failed POR the printer If the error message persists go to System board removal on page 4 150 938 11 938 14 Electronics Hardware Error A cartridge sensor failed POR the printer If the error message p...

Page 111: ...te weather station failure occurred POR the printer If the error message persists go to 938 28 Remote weather station error service check on page 2 162 938 29 938 30 Electronics Hardware Error A weather station failure occurred POR the printer If the error message persists go to 938 27 938 29 938 30 Weather station error service check on page 2 161 938 31 Electronics Hardware Error A printhead fai...

Page 112: ...System Failure A system board failure has occurred POR the printer If the error message persists replace the system board See System board removal on page 4 150 960 00 960 99 Memory Error A memory failure has occurred POR the printer If the error message persists RAM soldered on board is bad Replace the system board See System board removal on page 4 150 961 00 961 99 Memory Failure A memory failu...

Page 113: ...option error has occurred Go to 990 xx POST error service check on page 2 165 991 00 991 99 device Error The specified device has detected an error POR the printer If the error message persists replace the system board See System board removal on page 4 150 Error code Description Action ...

Page 114: ...ion service check on page 2 173 Printout is skewed Go to Skew 550 sheet input option service check on page 2 190 Tray LED won t light up during paper jam or tray empty Go to Tray jam indicator 550 sheet 2000 sheet input option service check on page 2 197 Symptom Action Printer fails to recognize the option is installed Go to Input option not detected 550 sheet 2000 sheet input option service check...

Page 115: ...ce the printhead See Printhead removal installation and alignment on page 4 121 Go to step 2 2 Turn the printer off and open the system board shield Check the printhead cables A in connectors JMM1 JPH1 and JPH2 for proper connection to the system board Are the cables properly connected Go to step 3 Reseat the cables 3 Check the printhead cables in connectors JMM1 JPH1 and JPH2 for damage Are the c...

Page 116: ... on page 4 150 Go to step 5 5 Perform the printhead verification to check whether the new printhead solves the problem See Printhead verification on page 3 52 Does the printhead motor pass the test Replace the printhead See Printhead removal installation and alignment on page 4 121 Replace the system board See System board removal on page 4 150 Step Questions actions Yes No ...

Page 117: ...Is the cable properly connected Go to step 2 Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the BLDC Y Fuser cable See EP drive assembly removal on page 4 54 Go to step 3 3 Remove the rear cover See Rear cover removal on page 4 23 Check the cable B for proper connection to the fuser motor Is the cable properly connected Go to step 4 Reseat the cable 4 Is the BLDE Y Fuse...

Page 118: ...s No 1 Replace the fuser See Fuser assembly removal on page 4 60 Does the error clear Problem solved Go to step 2 2 Open the system board shield Check the cable in connector JFSR1 D for proper connection to the system board Is the cable properly connected Go to step 3 Reseat the cable 3 Check the cable for damage Is the cable damaged Replace the Fuser and system card LVPS cable See Fuser system ca...

Page 119: ...r proper connection Is the cable properly connected Go to step 5 Reseat the cable 5 Check the cable on the LVPS for damage Is the cable damaged Replace the Fuser and system card LVPS cable See Fuser system card and LVPS cable removal on page 4 63 Go to step 6 Step Questions actions Yes No E ...

Page 120: ...check the cable for proper connection Is the cable properly connected Go to step 7 Reseat the cable 7 Check the cable for damage Is the cable damaged Replace the Fuser and system card LVPS cable See Fuser system card and LVPS cable removal on page 4 63 Replace the system board See System board removal on page 4 150 Step Questions actions Yes No ...

Page 121: ...eld Check the ITU autoconnect cable in connector JITM1 B for proper connection to the system board Is the cable properly connected Go to step 3 Reseat the cable 3 Check the cable for damage Is the cable damaged Replace the ITU autoconnect cable See ITU autoconnect removal on page 4 73 Go to step 4 4 Measure the resistance across fuse F20 on the system board Is the fuse blown Replace the system boa...

Page 122: ...move the RIP card shield Check the cables in connector JLVPS1 and J17 E for proper connection to the system board Are the cables properly connected Go to step 2 Reseat the cables 2 Check the cables for damage Are the cables damaged Replace the LVPS See Low voltage power supply LVPS removal on page 4 81 Replace the system board See System board removal on page 4 150 E ...

Page 123: ...de press and hold 3 and 6 while turning on the printer c Select Base Sensor Test d Select the failing sensor e Remove all the cartridges f Defeat the front access door switch with a screwdriver as shown g Depress the arm of the failing sensor Replace the cartridge Go to step 2 Error code Sensor 133 01 K TMC sensor 133 02 C TMC sensor 133 03 M TMC sensor 133 04 Y TMC sensor A B C D ...

Page 124: ...ld Check the cables in the indicated connectors for proper connection to the system board The cables are interchangeable on the terminals so check all four cables for any 133 xx error Are the cables properly connected Go to step 3 Reseat the cable Step Questions actions Yes No Error code Sensor 133 01 D 133 02 B 133 03 C 133 04 A A B C D ...

Page 125: ...Y1 Are the cables properly connected Go to step 4 Reseat the cable 4 Check the cables in connectors JCMKM1 and JCMCY1 for damage and then remove all four cartridges and check the other ends of the cables connected to the sensors on the memory blocks 133 01 Black B JCMKM1 133 02 Cyan A JCMCY1 133 03 Magenta B JCMKM1 133 04 Yellow A JCMCY1 Is either cable damaged Replace the cable Go to step 3 Step ...

Page 126: ...ated by the error code and rotate the developer input gear E clockwise to locate the tab as indicated 2 Rotate the toner metering paddle cam G up to force the tab F until it sticks out Problem solved Replace the system board See System board removal on page 4 150 Step Questions actions Yes No Error code Memory block Cable 133 01 Black JCMKM1 133 02 Cyan JCMCY1 133 03 Magenta JCMKM1 133 04 Yellow J...

Page 127: ... clockwise until the tab H is up against the tab on the larger gear J Print two demo pages 1 Replace all cartridges 2 Turn on the machine 3 Select Menu Reports Print Demo Demo Page 4 Do step three again to get the second demo page Does this fix the problem Step Questions actions Yes No H J ...

Page 128: ...le in the connector JKI1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the BLDC K ITU cable See EP drive assembly removal on page 4 54 Go to step 3 3 Measure the resistance across the fuse F10 on the system board Is the fuse blown Replace the system board See System board removal on ...

Page 129: ...e assembly removal on page 4 54 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Turn the printer off open the system board shield and remove the RIP card shield Check the cable in the connector JCM1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Check the...

Page 130: ...4 Remove the system board cage See System board cage with board removal on page 4 157 Check the cable connected to the cyan cartridge motor Is the cable connected properly Go to step 5 Reseat the cable 5 Replace the EP drive assembly See EP drive assembly removal on page 4 54 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions action...

Page 131: ...the cable in the connector JCM1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the BLDC C M cable See EP drive assembly removal on page 4 54 Go to step 3 3 Measure the resistance across the fuse F9 on the system board Is the fuse blown Replace the system board See System board removal...

Page 132: ...sembly removal on page 4 54 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Turn the printer off open the system board shield and remove the RIP card shield Check the cable in the connector JYF1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Check the cab...

Page 133: ... 4 4 Remove the system board cage See System board cage with board removal on page 4 157 Check the cable connected to the yellow cartridge motor Is the cable connected properly Go to step 5 Reseat the cable 5 Replace the EP drive assembly See EP drive assembly removal on page 4 54 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions a...

Page 134: ...the cable 2 Check the cable for damage Is the cable damaged Replace the Tray 1 machine side cable See Autocomp W2W cable on page 7 68 Go to step 3 3 Remove the standard media tray Check the cable A from the paper pick mechanism assembly to the printer Is the cable properly connected Go to step 4 Reseat the cable 4 Remove the paper pick mechanism assembly See Paper pick mechanism assembly removal o...

Page 135: ... cable damaged Replace the cable See Staging paper path reference edge assembly removal on page 4 140 to access the cable Go to step 3 3 Remove the LVPS See Low voltage power supply LVPS removal on page 4 81 Check the cable connection to the motor Is the cable connected correctly to the staging motor Go to step 4 Reseat the cable 4 Replace the staging paper path reference edge assembly See Staging...

Page 136: ...em board Is the cable properly connected Go to step 2 Reseat the cable 2 Replace the redrive motor See Redrive motor removal on page 4 133 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Open the left access door assembly and check the duplex assembly gears for damage Is the duplex assembly damaged Replace the du...

Page 137: ...edge assembly removal on page 4 140 to access the cable Go to step 4 4 Remove the rear cover and the left cover See Rear cover removal on page 4 23 and Left cover removal on page 4 16 Check the cable connection to the duplex motor Is the cable connected correctly to the staging motor Go to step 5 Reseat the cable 5 Replace the reference edge assembly See Staging paper path reference edge assembly ...

Page 138: ...Go to step 2 Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the BLDC K ITU cable See EP drive assembly removal on page 4 54 Go to step 3 3 Remove the rear cover See Rear cover removal on page 4 23 Check the cable connection to the ITU motor Is the cable properly connected Go to step 4 Reseat the cable 4 Replace the EP drive assembly See EP drive assembly removal on page...

Page 139: ...cable 2 Replace the main fan See Main fan removal on page 4 88 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Turn the printer off and open the system board shield Check the cable in connector JL1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Replace th...

Page 140: ...e damaged Replace the blower right side waste cable See Printhead access cover removal on page 4 22 to access the cable on top of the frame Go to step 3 3 Remove the cartridge blower assembly See Cartridge blower assembly removal on page 4 35 Check the cable B connected to the assembly Is the cable connected to the blower fan Go to step 4 Reseat the cable 4 Replace the cartridge blower assembly Se...

Page 141: ...place the input sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 2 2 Remove the staging deflector assembly See Staging deflector assembly removal on page 4 138 Is the input sensor A in the staging deflector assembly loose Reseat the sensor and add a sensor retainer See Sensor input S1 narrow media near narrow media removal on page 4 137 Contact your next l...

Page 142: ... A for damage Is the input sensor flag damaged Replace the input sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 3 3 Is the staging deflector assembly damaged Replace the staging deflector assembly See Staging deflector assembly removal on page 4 138 Go to step 4 4 Turn the printer off and open the system board shield Check the cable in connector JPP2 for...

Page 143: ... media removal on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Reseat the ITU Did the error clear Problem solved Go to step 2 2 Open the left access door Check the input sensor flag A for damage Is the input sensor flag damaged Replace the input sensor See Sensor input S1 narrow media near narrow me...

Page 144: ... Sensor input S1 narrow media near narrow media removal on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Open the left access door Check the near narrow media sensor flag D for damage Is the near narrow media flag damaged Replace the near narrow media sensor See Sensor input S1 narrow media near narr...

Page 145: ...taging deflector assembly removal on page 4 138 Is the near narrow media sensor D in the staging deflector assembly loose Reseat the sensor and add a sensor retainer See Sensor input S1 narrow media near narrow media removal on page 4 137 Contact your next level of support Step Questions actions Yes No ...

Page 146: ... damage Is the near narrow media sensor flag damaged Replace the near narrow media sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 3 3 Is the staging deflector assembly damaged Replace the staging deflector assembly See Staging deflector assembly removal on page 4 138 Go to step 4 4 Turn the printer off and open the system board shield Check the cable in ...

Page 147: ...l on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Reseat the ITU Does the error clear Problem solved Go to step 2 2 Open the left access door Check the near narrow media sensor flag D for damage Is the near narrow media sensor flag damaged Replace the near narrow media sensor See Sensor input S1 nar...

Page 148: ... media sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Open the left access door Check the narrow media flag C for damage Is the narrow media flag damaged Replace the narrow media sensor See Sensor input S1 narrow media near narrow me...

Page 149: ... Staging deflector assembly removal on page 4 138 Is the narrow media sensor C in the staging deflector assembly loose Reseat the sensor and add a sensor retainer See Sensor input S1 narrow media near narrow media removal on page 4 137 Contact your next level of support Step Questions actions Yes No ...

Page 150: ... damage Is the narrow media sensor flag damaged Replace the narrow media sensor flag See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 3 3 Is the staging deflector assembly damaged Replace the staging deflector assembly See Staging deflector assembly removal on page 4 138 Go to step 4 4 Turn the printer off and open the system board shield Check the cable in conne...

Page 151: ...on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Reseat the ITU Does the error clear Problem solved Go to step 2 2 Open the left access door Check the near narrow media sensor flag D for damage Is the near narrow media sensor flag damaged Replace the near narrow media sensor See Sensor input S1 narro...

Page 152: ...137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Replace the fuser Does the problem clear Problem solved Go to step 2 2 Open the system board shield Check the cable in connector JFSR1 for proper connection to the system card Is the cable connected correctly Go to step 3 Reseat the cable 3 Check the cable for d...

Page 153: ...user autoconnect enough to check the cable for proper connection Is the cable connected correctly Go to step 5 Reseat the cable 5 Check the cable for damage Is the cable damaged Replace the fuser system card and LVPS cable See Fuser system card and LVPS cable removal on page 4 63 Reseat the cable Step Questions actions Yes No ...

Page 154: ...ce check Step Questions actions Yes No 1 Is the bin full flag damaged Replace the bin full flag See Bin full flag removal on page 4 33 Go to step 2 2 Remove the top cover assembly Is the sensor in the top cover assembly loose Reseat the sensor Contact your next level of support ...

Page 155: ... Replace the S1 sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 2 2 Remove the staging deflector assembly See Staging deflector assembly removal on page 4 138 Is the S1 sensor B in the staging deflector assembly loose Reseat the sensor and add a sensor retainer See Sensor input S1 narrow media near narrow media removal on page 4 137 Contact your next leve...

Page 156: ... removal on page 4 239 For 2000 sheet input option Replace the 2000 sheet drawer assembly 3 Check if the pass thru sensor is seated correctly and the sensor flag can move back to its original position when it is triggered Is the pass thru sensor free of obstruction Go to step 4 Install the pass thru sensor correctly 4 5 Navigate to INPUT TRAY TESTS SENSOR TESTS 6 Try to trigger the pass thru senso...

Page 157: ...et drawer assembly removal on page 4 239 For 2000 sheet input option Replace the 2000 sheet drawer assembly Problem solved Step Questions actions Yes No 1 Check for any obstruction on the paper path Is the paper path free of obstruction Go to step 2 Clear paper path for obstructions 2 1 Check if the jam clearance cover can close properly 2 Check if jam clearance cover friction lock is not retracte...

Page 158: ...tray pick roll assembly removal on page 4 254 For 2000 sheet input option Replace the pick roll assembly See 2000 sheet high capacity feeder pick roll assembly removal on page 4 301 5 Check the drive assembly for wear or damage Make sure the rollers are touching each other when the jam clearance cover is closed Is the drive assembly not damaged Go to step 6 For 550 sheet input option Replace the 5...

Page 159: ...al on page 4 292 Does the problem persists For 550 sheet input option Replace the 550 sheet drawer assembly See 550 sheet drawer assembly removal on page 4 239 For 2000 sheet input option Replace the 2000 sheet high capacity feeder input option Problem solved Step Questions actions Yes No 1 Check for any obstruction on the paper path Is the paper path free of obstruction Go to step 2 Clear paper p...

Page 160: ...n on the printer and hold the buttons until the splash screen appears 2 Navigate to INPUT TRAY TESTS FEED TEST 3 Select the input source 4 Select Single Does the error persists Go to step 5 Problem solved 5 Check the pick roll assembly Is the pick roll assembly not damaged Go to step 6 For 550 sheet input option Replace the pick roll assembly See 550 sheet tray pick roll assembly removal on page 4...

Page 161: ...input option Replace the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 Does the problem persists For 550 sheet input option Replace the 550 sheet drawer assembly See 550 sheet drawer assembly removal on page 4 239 For 2000 sheet input option Replace the 2000 sheet high capacity feeder input option Problem solved Step Questions actions Yes No 1 Op...

Page 162: ...ble in connector JTRAY1 for damage Is the cable damaged Replace the Tray 1 machine side cable See Autocomp W2W cable on page 7 68 Go to step 5 5 Remove the input tray Is the input tray cable connected correctly Go to step 6 Reseat the cable 6 Remove the LVPS See Low voltage power supply LVPS removal on page 4 81 Is the MPF drive belt B broken Replace the MPF drive belt See MPF drive assembly remov...

Page 163: ...sembly damaged Replace the MPF drive assembly See MPF drive assembly removal on page 4 104 Go to step 8 8 Replace the Input tray feed assembly See Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No ...

Page 164: ...r panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 6 Go to step 5 3 Check the sensor 2nd scan for proper connection Is the above component properly connected Replace the sensor ADF document set See Sensor ADF document set removal on page 4 206 Replace the connection 4 Place an undamaged document in the ADF and perform an ADF test Does the error rema...

Page 165: ...nection 4 Place an undamaged document in the ADF and perform a ADF test Does the error persists Replace the ADF controller card assembly See ADF controller card removal on page 4 174 Go to step 5 Problem solved 5 Perform a print test using the ADF Does the problem persists Contact your next level of support Problem solved Step Check Yes No 1 Check the original document condition Is the original do...

Page 166: ...CANNER TESTS 3 Touch Sensor Tests 4 Observe the line sensor ADF sheet through Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 7 Go to step 6 6 Check the sensor ADF sheet through for proper connection Is the above component properly connected Replace the sensor ADF sheet through See Sensor ADF sheet through removal o...

Page 167: ...e operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the sensor ADF 1st scan for proper connection Is the above component properly connected Replace the sensor ADF 1st scan See Sensor ADF 1st scan removal on page 4 205 Replace the connection 4 Place an undamaged document in the ADF and perform a ADF test Does the error ...

Page 168: ...les Go to step 4 Remove all contaminates from the media path 4 Check the sensor ADF 1st scan for proper operation 1 Enter the Diagnostics Menu 2 Touch SCANNER TESTS 3 Touch Sensor Tests 4 Observe the line sensor ADF 1st scan Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 6 Go to step 5 5 Check the sensor ADF 1st sc...

Page 169: ... proper operation 1 Enter the Diagnostics Menu 2 Touch SCANNER TESTS 3 Touch Sensor Tests 4 Observe the line sensor ADF 2nd scan Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 6 Go to step 5 5 Check the sensor ADF 2nd scan for proper connection Is the above component properly connected Replace the sensor ADF 2nd sc...

Page 170: ...perator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the sensor ADF 2nd scan for proper connection Is the above component properly connected Replace the sensor ADF 2nd scan See Sensor ADF 2nd scan removal on page 4 205 Replace the connection 4 Place an undamaged document in the ADF and perform a ADF test Does the error rem...

Page 171: ...he line sensor ADF media exit Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 5 Go to step 4 4 Check the sensor ADF media exit for proper connection Is the above component properly connected Replace the sensor ADF media exit See Sensor ADF media exit fan bracket assembly removal on page 4 208 Replace the connection ...

Page 172: ...rator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the sensor ADF media exit for proper connection Is the above component properly connected Replace the sensor ADF media exit See Sensor ADF media exit fan bracket assembly removal on page 4 208 Replace the connection 4 Place an undamaged document in the ADF and perform a AD...

Page 173: ... contaminants from the media path 4 Check the sensor ADF media exit for proper operation 1 Enter the Diagnostics Menu 2 Touch SCANNER TESTS 3 Touch Sensor Tests 4 Observe the line sensor ADF media exit Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 6 Go to step 5 5 Check the sensor ADF media exit for proper connect...

Page 174: ... the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the sensor ADF top door interlock for proper connection Is the above component properly connected Replace the sensor ADF top door interlock See Sensor ADF top door interlock removal on page 4 209 Replace the connection 4 Place an undamaged document in the ADF and p...

Page 175: ...3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Open the HTU access door 3 Check the HTU input sensor for damage Is the sensor damaged Replace the HTU input sensor See HTU sensor input removal on page 4 404 Go to step 3 3 Remove the HTU rear standard bin cover See HTU rear standard bin ...

Page 176: ...le Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Check the HTU output sensor for damage See HTU output sensor removal on page 4 391 Is the sensor damaged Replace the HTU output sensor See HTU output sensor removal on page 4 391 Go to step 3 3 Remove the HTU rear standard bin cover See HTU rear standard bin cover rem...

Page 177: ...inter and hold the buttons until the splash screen appears 2 Navigate to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Open the HTU access door 3 Check the HTU second sensor for damage Is the sensor damaged Replace the HTU second sensor See HTU sensor second...

Page 178: ...e 4 394 Check the cable in the indicated connector Is the cable proper connected Go to step 4 Reseat the connector 4 Replace the HTU second sensor See HTU sensor second removal on page 4 406 Does the error reoccur Replace the HTU controller card See HTU controller card removal on page 4 369 Problem solved Step Questions actions Yes No ...

Page 179: ... buttons until the splash screen appears 2 Navigate to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Open the 5 bin mailbox access door 5 Check the 5 bin mailbox input sensor for damage Is the sensor damaged Replace the 5 bin mailbox input sensor See 5 bin m...

Page 180: ... the indicated connector Is the cable proper connected Go to step 4 Reseat the connector 4 Replace the 5 bin mailbox input sensor See 5 bin mailbox sensor input assembly removal on page 4 329 Does the error reoccur Replace the 5 bin mailbox controller card See 5 bin mailbox controller card removal on page 4 315 Problem solved Step Questions actions Yes No ...

Page 181: ...tons until the splash screen appears 2 Navigate to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Open the 5 bin mailbox access door 3 Check the 5 bin mailbox pass thru sensor for damage Is the sensor damaged Replace the 5 bin mailbox pass thru sensor See 5 b...

Page 182: ... indicated connector Is the cable proper connected Go to step 4 Reseat the connector 4 Replace the 5 bin mailbox pass thru sensor See 5 bin mailbox sensor pass thru assembly removal on page 4 329 Does the error reoccur Replace the 5 bin mailbox controller card See 5 bin mailbox controller card removal on page 4 315 Problem solved Step Questions actions Yes No ...

Page 183: ...ed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Remove the Finisher Stacker front cover See Finisher or stacker front cover removal on page 4 337 3 Check the cable in the indicated connector Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the Finisher Sta...

Page 184: ...ntil the splash screen appears 2 Navigate to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Open the Finisher Stacker access door 3 Check the Finisher Stacker sensor pass thru for damage Is the sensor damaged Replace the Finisher Stacker sensor pass thru See ...

Page 185: ...ller card See Finisher or stacker controller card assembly removal on page 4 335 Problem solved Step Questions actions Yes No 1 1 Bring the printer up in Diagnostics menu turn off the printer press and hold 3 and 6 turn on the printer and hold the buttons until the splash screen appears 2 Navigate to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Pro...

Page 186: ...or reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Remove the Finisher Stacker front cover See Finisher or stacker front cover removal on page 4 337 3 Check the cable in the indicated connector Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the Finisher stapler unit assembly See Finisher stapler unit assembl...

Page 187: ... the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Remove the Finisher Stacker front cover See Finisher or stacker front cover removal on page 4 337 3 Check the cable in the indicated connector Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the paddle motor See Finisher or stacker paddle drive motor ...

Page 188: ...te to INPUT TRAY TESTS Feed Test 3 Select Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Remove the HTU rear standard bin cover See HTU rear standard bin cover removal on page 4 394 2 Check the cable in the indicated connector Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the punch unit See HTU punch unit removal on page 4 418 Does the error...

Page 189: ...Tray 1 4 Select Single Does the error reoccur Go to step 2 Problem solved 2 1 Clear away anything in the paper path that might cause the paper to jam 2 Remove the HTU front standard bin cover See HTU front standard bin cover removal on page 4 374 3 Check the cable in the indicated connector Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the hole punch motor assembly See HT...

Page 190: ...tem board upper shield removal on page 4 30 Check the cable for proper connection Remove the ADF rear cover See ADF rear cover removal on page 4 171 Check the cable for proper connection Remove the scanner rear cover See Scanner rear cover removal on page 4 215 Check the cable for proper connection Are any of the cables unplugged Reseat the cable Go to step 2 ...

Page 191: ...ee Scanner interface card removal on page 4 233 Does the error clear Problem solved Replace the system board See System board removal on page 4 150 Step Questions actions Yes No 1 Remove the scanner rear cover See Scanner rear cover removal on page 4 215 Is the CN3 cable unplugged Reconnect the cable Go to step 2 2 Remove the scanner platen glass cover See Scanner platen glass cover removal on pag...

Page 192: ...er HP unseated Reseat the sensor Go to step 4 4 Replace the sensor scanner HP See Sensor scanner HP removal on page 4 238 Did the error clear Problem solved Replace the scanner interface card See Scanner interface card removal on page 4 233 Step Questions actions Yes No ...

Page 193: ...ection Remove the ADF rear cover See ADF rear cover removal on page 4 171 Check the cable for proper connection Are any of the cables unplugged Reseat the cable Go to step 2 2 Check the cable for damage Are any of the cables damaged Replace the cable Go to step 3 3 Replace the ADF controller card See ADF controller card removal on page 4 174 Does the error clear Problem solved Replace the system b...

Page 194: ...ice check Step Questions actions Yes No 1 Remove the scanner rear cover See Scanner rear cover removal on page 4 215 Check the cable for proper connection Is the cable connected properly Replace the flatbed fan See Flatbed scanner cooling fan removal on page 4 220 Reseat the cable ...

Page 195: ...the device off Clear the print queues Disconnect all communication cables and remove all memory options Remove all ISP and modem cards Restart the device into diagnostic mode Does the 900 xx error reoccur during startup Go to step 3 Go to step 6 3 Check all the cables connected to the RIP board for proper connectivity Are the cables properly connected Go to step 5 Go to step 4 4 Properly connect t...

Page 196: ...Go to step 31 Problem resolved 16 Is there a modem installed on the device Go to step 17 Go to step 21 17 Reinstall the modem Restart the device Does the 900 xx error reoccur Go to step 18 Go to step 20 18 Upgrade the firmware Contact your next level of support for the correct firmware level to use Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur Go ...

Page 197: ...the correct firmware level to use Restart the printer to operating mode Does the 900 xx error reoccur Go to step 30 Go to step 26 30 Replace the faulty ISP option Restart the device Does the 900 xx error reoccur Go to step 31 Go to step 26 31 Contact your next level of support You will need the following information for them Exact 900 xx error digits and complete error message Printed menu setting...

Page 198: ... the cable in the JMPF1 MPF sensor cable connector for damage Is the cable damaged Replace the MPF sensor cable See MPF sensor cable on page 7 68 Go to step 3 3 Remove the MPF sensor plate assembly See MPF sensor plate assembly removal on page 4 106 Check the cable connected to the sensor Is the cable properly connected Go to step 4 Reseat the cable 4 Replace the MPF sensor plate assembly See MPF ...

Page 199: ...Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the waste toner cable See Waste toner cable removal on page 4 165 Go to step 3 3 Remove the waste toner sensor See Waste toner sensor removal on page 4 164 Check the cable connected to the sensor Is the cable properly connected Go to step 4 Reseat the cable 4 Replace the waste toner sensor See Waste toner sensor removal on ...

Page 200: ...e cable 2 Check the cable for damage Is the cable damaged Replace the waste toner cable See Waste toner full cable removal on page 4 167 Go to step 3 3 Remove the waste toner full sensor See Waste toner sensor removal on page 4 164 Check the cable connected to the sensor Is the cable properly connected Go to step 4 Reseat the cable 4 Replace the waste toner full sensor See Waste toner sensor remov...

Page 201: ... the cable 2 Check the cable for damage Is the cable damaged Replace the thermistor and redrive cable See Fuser thermistor removal on page 4 66 Go to step 3 3 Remove the fuser and check the connection of the thermistor and redrive cable A See Fuser assembly removal on page 4 60 Is the cable properly connected Go to step 4 Reseat the cable 4 Replace the fuser thermal guide assembly See Fuser thermi...

Page 202: ...ermistor for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Check the cable for damage Is the cable damaged Replace the weather station compensation thermistor See step 3 Go to step 3 3 Replace the weather station compensation thermistor Clip the cable tie to remove the thermistor from the LVPS Does the error reoccur Replace the system board S...

Page 203: ...ed recently Replace the system board with a new and not previously installed system board See System board removal on page 4 150 Go to step 3 3 Turn the printer power off for ten or more seconds Then turn the printer back on POR the printer Is the error gone and can the printer print Problem solved Go to step 4 4 Clear the NVRAM of the printer 1 Turn the printer power off 2 With the printer off pr...

Page 204: ...d open the system board shield Check the cable in connector J3 system board fan connector for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable 2 Replace the processor fan See XXXX POR the printer Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved ...

Page 205: ... connector Pick motor connector Feed motor connector Elevator motor connector Are all connectors properly connected Go to step 4 Properly connect all connectors 4 Replace the 2000 sheet high capacity feeder elevator home sensor See 2000 sheet high capacity feeder elevator home sensor removal on page 4 264 Does the problem persist Go to step 5 Problem solved 5 Replace the 2000 sheet high capacity f...

Page 206: ... 2000 sheet high capacity feeder controller card assembly removal on page 4 260 Does the problem persist Replace the 2000 sheet high capacity feeder input option Problem solved Step Questions actions Yes No 1 Is the bin full flag damaged Replace the bin full flag See Bin full flag removal on page 4 33 Go to step 2 2 Turn the printer off and open the system board shield Check the cable in connector...

Page 207: ...ace the bin full sensor See Bin full sensor removal on page 4 34 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Open the left access door and check the fuser bubble sensor flag Is the bubble sensor flag damaged Replace the damaged sensor See Sensor D1 D2 and fuser bubble removal on page 4 135 Go to step 2 Step Q...

Page 208: ... for proper connection to the system card Is the cable properly connected Go step 3 Reseat the cable 3 Check the cable for damage Is the cable damaged Replace the duplexer cable To access the cable see LVPS exit duct removal on page 4 84 and Left cover removal on page 4 16 Go step 4 Step Questions actions Yes No ...

Page 209: ...e cable for damage Is the cable connected correctly Replace the duplexer cable To access the cable see LVPS exit duct removal on page 4 84 and Left cover removal on page 4 16 Go to step 6 6 Replace the duplex assembly See Duplex assembly removal on page 4 50 Is the problem fixed Problem solved Replace the system board See System board removal on page 4 150 Step Questions actions Yes No A 88A0323 B...

Page 210: ...s door and open the duplex assembly Is the D1 or D2 flag damaged Replace the damaged sensor See Sensor D1 D2 and fuser bubble removal on page 4 135 Go to step 2 2 Open the system board shield Check the cable in connector JDP1 for proper connection to the system card Is the cable properly connected Go step 3 Reseat the cable D2 D1 ...

Page 211: ...Replace the duplexer cable To access the cable see LVPS exit duct removal on page 4 84 and Left cover removal on page 4 16 Go step 4 4 Remove the duplex cable cover Check the cable for proper connection Is the cable connected correctly Go to step 5 Reseat the cable Step Questions actions Yes No A 88A0323 B ...

Page 212: ...4 50 Does the problem persists Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No 1 Is the AC line cord damaged Replace the line cord Go to step 2 2 Turn the printer off open the system board shield and remove the connector shield Check the system board for 5 V dc between JLVPS1 pin 6 and ground Is the voltage correct Replace the system boa...

Page 213: ...ions actions Yes No 1 Check if the media supported and environmental specification are supported by this machine See Environment on page 1 5 and Supported paper sizes types and weights on page 1 6 to check the printer specifications Are the media and environment supported Go to step 3 Replace the media 2 Check the pick rolls for contamination and wear Are the pick rolls free of contamination and w...

Page 214: ...ty feeder pick assembly removal on page 4 295 Go to step 4 4 1 Check the media trays for mechanical damage 2 Check the media restrains 3 Check for wears on the dams for 2000 sheet input option only Is there damage or wear on the media tray Replace the whole input option For 550 sheet input option Replace the media tray assembly See 550 sheet media tray assembly removal on page 4 240 For 2000 sheet...

Page 215: ... on page 4 289 2 Be sure that Power In PWR IN PPORT engine and PPORT Next option connectors are connected properly on the controller card Are the connectors connected properly Go to step 4 Properly connect the connectors 3 For 550 sheet input option Replace the controller card assembly See 550 sheet tray controller card assembly removal on page 4 241 For 2000 sheet input option Replace the control...

Page 216: ...or Is the sensor flag damaged Replace the input sensor See Sensor input S1 narrow media near narrow media removal on page 4 137 Go to step 2 2 Turn the printer off and open the system board shield Check the cable in connector JPP2 for proper connection to the system board Is the cable properly connected Go to step 3 Reseat the cable 3 Check the cable in connector JPP2 for damage Is the cable damag...

Page 217: ... on page 4 138 A Input sensor B S1 sensor C Narrow media sensor D Near narrow media sensor Is the cable properly connected Go to step 5 Reseat the cable 5 Replace the sensor Sensor input S1 narrow media near narrow media removal on page 4 137 Does the error reoccur Replace the system board See System board removal on page 4 150 Problem solved Step Questions actions Yes No ...

Page 218: ...ace the printhead See Printhead removal installation and alignment on page 4 121 Reseat the cable 3 Turn the printer off and open the system board shield Check the cable in connectors JCRV1 for proper connection to the system board Is the cable connected correctly Replace the interlock housing See Housing interlock assembly removal on page 4 71 Reseat the cable 4 Replace the interlock housing See ...

Page 219: ...or 550 sheet input option Replace the drawer assembly See 550 sheet drawer assembly removal on page 4 239 For 2000 sheet input option Replace the jam clearance cover See 2000 sheet high capacity feeder jam clearance cover removal on page 4 268 2 Check if the jam clearance cover flag is broken Is the jam clearance cover flag not damaged Go to step 2 For 550 sheet input option Replace the drawer ass...

Page 220: ...eet input option Replace the jam door clearance sensor See 2000 sheet high capacity feeder jam door clearance sensor removal on page 4 274 4 For 550 sheet input option Replace the controller card assembly See 550 sheet tray controller card assembly removal on page 4 241 For 2000 sheet input option Replace the controller card assembly See 2000 sheet high capacity feeder controller card assembly rem...

Page 221: ... 4 Check the rear restrain on the media tray for any damage Is the rear restrain not damaged Go to step 5 For 550 sheet input option Replace the media tray assembly See 550 sheet media tray assembly removal on page 4 240 For 2000 sheet input option Replace the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 5 For 550 sheet input option Replace the ...

Page 222: ... is inserted to the correct hole and slot during installation Is the tray pick assembly inserted on the correct hole and slot Go to step 2 Properly install the 550 sheet tray pick assembly 2 Check the 550 sheet tray pick assembly for damage Is the tray pick assembly damaged Replace the 550 sheet tray pick assembly See 550 sheet tray pick assembly removal on page 4 250 Go to step 3 ...

Page 223: ... for any damage or obstruction on the tray slides assembly Is the 550 sheet drawer assembly free of damage or obstruction Replace the 550 sheet drawer assembly See 550 sheet drawer assembly removal on page 4 239 Clear any obstructions Step Questions actions Yes No ...

Page 224: ...r not deformed or not damaged Go to step 3 Replace the 2000 sheet high capacity feeder drawer assembly 3 Check each of the tact switch at the back of the controller card if it ticks when pressed Is the tact switch not damaged Go to step 4 Replace the 2000 sheet high capacity feeder controller card assembly See 2000 sheet high capacity feeder controller card assembly removal on page 4 260 4 Check i...

Page 225: ...assembly if the recoil spring is loose Is the recoil spring fastened on the bellcrank Go to step 7 Reinstall the recoil spring 7 Check the tray slide assembly for damage Does the tray slide assembly retracts Replace the 2000 sheet high capacity feeder media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 Replace the 2000 sheet high capacity feeder drawer...

Page 226: ...ne status under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 4 Change the printer status to online Is the problem solved Problem solved Go to step 5 5 Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer Go to step 10 Go to...

Page 227: ...he correct wireless network to the printer Is the problem solved Problem solved Go to step 17 17 Are the other devices on the wireless network communicating properly Go to step 18 Contact the network administrator 18 Verify that the ISP wireless card cable is properly seated in their connectors Is the wireless card seated correctly Go to step 20 Go to step 19 19 Properly reseat the ISP cables Is t...

Page 228: ... 1 With the assembly still in the printer push up on the bar on the bottom of the pick arm to raise the arm and then pull the larger latch in the back forward to lock it in place Is the problem solved Problem solved Replace the paper pick mechanism assembly See Paper pick mechanism assembly removal on page 4 118 ...

Page 229: ...assembly See Paper path redrive assembly with sensors removal on page 4 116 Go to step 2 2 Turn the printer off and open the system board shield Check the cable in connector JRDR1 for proper connection to the system card Is the cable properly connected Go to step 3 Reseat the cable 3 Replace the paper path redrive assembly See Paper path redrive assembly with sensors removal on page 4 116 Does the...

Page 230: ...ock removal on page 4 209 Replace the connection Step Questions actions Yes No 1 1 Bring the printer up in Diagnostics mode turn off the printer press and hold 3 and 6 turn on the printer and hold the buttons until the splash screen appears 2 Select PRINT TESTS 3 Select Tray 1 for the paper source 4 Select Single Is the printout skewed Go to Skew on page 2 47 Go to step 2 2 Is there a 2000 sheet h...

Page 231: ...ring is not detached Is the pick assembly damaged Replace the 550 sheet tray pick assembly See 550 sheet tray pick assembly removal on page 4 250 Go to step 7 7 1 Check the 550 sheet tray drive assembly for damage 2 Check the 550 sheet tray drive assembly rollers if they are in contact when the jam door cover is closed Is the 550 sheet tray drive assembly damaged Replace the 550 sheet tray drive a...

Page 232: ... a print test on each of the 550 sheet input option Is one of the 550 sheet input options causing the skew Replace the 550 sheet input option or Go to Skew 550 sheet input option service check on page 2 190 Go to step 4 4 1 Remove all 550 sheet input option leaving the 2000 sheet high capacity feeder input option 2 Perform a print test Is the printout skewed Go to step 5 Go to Skew 550 sheet input...

Page 233: ... 4 Check the lift drive gears for damage Is the media tray assembly damaged Replace the 2000 sheet high capacity feeder media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 Go to step 7 7 Check the bellcrank of the machine Is the bellcrank dislodged Properly install the bellcrank Replace the 2000 sheet high capacity feeder input option Step Questions ac...

Page 234: ...operator panel change every time the sensing area of the above sensor is interrupted or blocked The sensor is working properly Go to step 2 2 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor ADF closed interlock Go to Switch ADF closed interlock removal on page 4 210 Replace the connection Step Questions actions Yes No 1 Check if the paper leve...

Page 235: ...step 3 3 Check the tray elevator coupling gear for damage Is the tray elevator coupling gear damaged Replace the 2000 sheet high capacity feeder media tray See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 Go to step 4 4 Check if the lift drive coupling gear is damaged Is the lift drive coupling gear damaged Replace the 2000 sheet high capacity feeder lift drive motor a...

Page 236: ...ome sensor seated properly Go to step 6 Reseat the elevator home sensor 6 Replace the 2000 sheet high capacity feeder controller card assembly See 2000 sheet high capacity feeder controller card assembly removal on page 4 260 Does the problem persists Replace the 2000 sheet high capacity feeder input option Problem solved Step Questions actions Yes No ...

Page 237: ...rs 3 For 550 sheet input option Replace the controller card assembly See 550 sheet tray controller card assembly removal on page 4 241 For 2000 sheet input option Replace the controller card assembly See 2000 sheet high capacity feeder controller card assembly removal on page 4 260 Does the problem persists For 550 sheet input option Replace the drawer assembly See 550 sheet drawer assembly remova...

Page 238: ...2 198 Service Manual 7562 Go Back Previous Next ...

Page 239: ...r intervention is required 3 Sleep Enables Sleep Mode or Hibernate Mode The following actions wake the printer from Sleep Mode Touching the screen or any hard buttons Opening an input tray cover or door Sending a print job from a computer Performing a Power on Reset POR 4 Keypad Lets you enter numbers letters or symbols 5 Submit Saves settings changes 6 Stop Cancel Stops all printer activity Note ...

Page 240: ...ays a warning or error message whenever the printer requires intervention to continue processing Touch this to access the messages screen for more information on the message and how to clear it Tips Opens context sensitive Help information on the touch screen Note All menus have a Tips button USB Displays files on a flash drive Bookmarks Allows you to create organize and save a set of bookmarks UR...

Page 241: ... panel Cancel Jobs not pictured Opens the Cancel Jobs screen The following items are available under the Print Fax and Network headings Print job Copy job Fax profile FTP E mail send Each heading shows up to three jobs per screen If more than three jobs exist in a column then an arrow appears enabling you to scroll through the jobs Select a job to cancel it Button Function Submit Saves settings ch...

Page 242: ...its from the current screen to the home screen Tips Opens context sensitive Help on the touch screen Icon Function Accept Confirms selections and moves to the next screen Stop Cancel Cancels an action or selection Cancels out of a screen and return the previous screen Return Navigates back to the previous screen Unselected radio button Indicates that an item is not selected Button Function ...

Page 243: ...cted radio button Indicates a selection Index Displays information about the key functions of the printer including instructions on how to operate it Search Lets you search for files and menus Warning Indicates a warning or error condition Icon Function ...

Page 244: ... Shortcuts E mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Asset Report General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu Print Settings Security Network Ports Help Manage Shortcuts Edit Security Setups Miscellaneous Security Settings Confidential Print Disk Wiping Security Audit Log Set Date and Time Active NIC Standar...

Page 245: ...For more information see Diagnostics mode on page 3 8 Configuration menu 1 Turn off the printer 2 Press and hold 2 and 6 3 Turn on the printer 4 Release the buttons when the splash screen appears The Configuration menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a print...

Page 246: ...e REGISTRATION See REGISTRATION on page 3 11 Top Margin Bottom Margin Left Margin Right Margin Quick Test See Quick Test on page 3 11 Alignment Menu See Alignment Menu on page 3 12 Cyan Yellow Magenta Factory Scanner Factory Manual Drift Sensors See Drift Sensors on page 3 13 SCANNER CALIBRATION See SCANNER CALIBRATION on page 3 14 Copy Quick Test Adjust Calibration Values Reset Calibration Values...

Page 247: ...N TESTS Feed Tests See Feed Test on page 3 20 Feed To All Bins See Feed to All Bins on page 3 20 Sensor Test See Sensor Test on page 3 20 Diverter Test See Diverter Test on page 3 21 Mechanical Test See Mechanical Test on page 3 21 FINISHER TESTS Staple Test See Staple Test on page 3 21 Hole Punch Test See Hole Punch Test on page 3 21 Feed Test See Finisher Feed Test on page 3 22 Sensor Test See F...

Page 248: ...e 3 26 Edge to Edge See Edge to Edge on page 3 26 Cal Ref Adj See Cal Ref Adj on page 3 26 Enable Edge to Edge Copy See Enable Edge to Edge Copy on page 3 26 Par 1 Strobe Adj if installed See Par 1 Strobe Adj on page 3 26 EP SETUP EP Defaults See EP Defaults on page 3 26 Fuser Temp See Fuser Temp on page 3 27 DC Charge Adjust See DC Charge Adjustment on page 3 27 Dev Bias Adj See Dev Bias Adj on p...

Page 249: ...ick Test See REGISTRATION on page 3 11 for information on using the Quick Test page to set registration See Quick Test Page on appendix page A 6 for a sample printout Current margin settings are listed on the printout The page includes Arrow points diamonds are shown in the margins to determine page registration General printer information including current page count installed memory Specific inf...

Page 250: ...rect 7 Repeat steps 4 through 6 if required 8 Continue until all three colors are aligned A separate Quick Test prints for each color Touch Back to exit the Alignment Menu Adjusting Linearity Adjusting Linearity physically adjusts the placement of the laser beam as it scans across the PC drum Each color plane has three correction settings to compensate for any linearity errors relative to the blac...

Page 251: ...results If Error appears replace the system board See System board removal on page 4 150 If a number Open or Short appears check the following a Check the cable of the appropriate thermistor cyan magenta yellow or black to make sure it is installed correctly to the system board and to the thermistor board If correct go to step b b Check the continuity of the appropriate cable Replace the cable if ...

Page 252: ...TESTS Toggle ITU The test is used to verify that ITU belt retraction BOR hardware is functioning properly Two options are available Raise Belt and Lower Belt If the belt is already in the requested position no action occurs Otherwise the belt will move to the requested position 1 From the Diagnostics menu navigate to MISC TESTS Toggle ITU 2 Select Raise Belt or Lower Belt from the menu Raise ITU T...

Page 253: ...lex setting or the presence of the Duplex option To run the Print Test 1 From the Diagnostics menu touch PRINT TESTS 2 Select the paper source 3 Select either Single or Continuous Note If Single is selected no buttons are active while the Print Test Page is printing If Continuous is selected Stop X can be pressed to cancel the test 4 At the end of the test the printer returns to the PRINT TESTS me...

Page 254: ...m pass count being 999 999 F represents the number of times the memory test has failed and finished with errors with the maximum fail count being 999 999 Once the maximum pass count or fail count is reached or once all the DRAM has been tested the test stops and the final results appear Serial Wrap Test Use this test to check the operation of the Serial Port Hardware using a wrap plug Each signal ...

Page 255: ...r a failure occurs the test stops Press Stop X to cancel the test USB HS Test Mode If the test fails replace the failing USB cable 1 From the Diagnostics menu navigate to HARDWARE TESTS USB HS Test Mode 2 Select the desired Port 3 Select the desired Test To cancel the test turn the printer off Beacons Test Select On to turn on all printer beacons The beacons remain on until you select Off Ports Te...

Page 256: ...be adjusted next A positive offset moves the text down the page and widens the top margin while a negative offset moves the text up the page and narrows the top margin 3 Press Stop X to cancel the test Duplex Top Margin Offset Modification of this setting controls the offset between the placement of the first scan line on the front and back side of a duplex sheet Changing the value by 1 unit moves...

Page 257: ...ray sensors are available for each input source 3 Manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass through sensor When the sensor is closed Closed appears When the sensor is open Open appears 4 Touch Back or press Stop X to exit the test Input source Empty sensor Low sensor PassThru sensor Tray Level sensor1 Side Cove...

Page 258: ...the selected output bin or Continuous media continues feeding to the selected output bin until Stop X is pressed 4 Press Stop X to exit the test Feed to All Bins One page is fed to every bin including the finisher if available The test runs continuously until Stop X is pressed Sensor Test This test verifies that the output bin sensors are working correctly To run the Output Bin Sensor Test 1 From ...

Page 259: ...inisher The printer feeds eight pieces of media to the finisher and accumulates all eight pieces in the finisher After the last sheets are accumulated the pack is stapled To exit the test press Stop X Hole Punch Test This test verifies that media can be fed to the finisher output bin and then hole punched The printer feeds eight pieces of blank media to the finisher and then hole punches them This...

Page 260: ...creen Finisher Sensor Test This test determines if the finisher sensors are working correctly The sensors that are tested are Bin Level Bin Empty Bin Full Bin Near Full Cover and Door Top Cover Side Door Pass and Media Passthru Media Staple Sensors Cartridge Presence Staple Low Self priming Home Signal To run the Finisher Sensor Test select Finisher Sensor Test from FINISHER TESTS in the Diagnosti...

Page 261: ...he sensors to verify that each sensor switches from open to closed DEVICE TESTS Quick Disk Test This test performs a non destructive read write on one block per track on the disk The test reads one block on each track saves the data and proceeds to write and read four test patterns to the bytes in the block If the block is good the saved data is written back to the disk 1 From the Diagnostics menu...

Page 262: ...ge appears indicating whether the test passed or failed Press Stop X to return to DEVICE TESTS Flash Test This test causes the file system to write and read data on the flash to test the flash Warning This test destroys all data on the flash because the flash is reformatted at the end of the test 1 Select Flash Test from DEVICE TESTS From the Diagnostics menu navigate to DEVICE TESTS Flash Test A ...

Page 263: ...e used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured However you may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the system board The IDs consist of eight hexadecimal characters including 0 through 9 and A through ...

Page 264: ...t be changed without specific instructions from the next level of support Cal Ref Adj adjusts the printer s toner density and alignment setting Enable Edge to Edge Copy This setting determines if the printer honors the ADF or flatbed edge erase value when copying If Enable Edge to Edge Copy is set to On then all copies are scanned edge to edge If this value is set to Off then the printer checks th...

Page 265: ...t Log The Print Log menu item prints a detailed report of each event in the log The first page of the event log contains a Printer Information section similar to what is printed on a Menu Setting Page Printed at the top of each page is the model name and serial number to assist in tracking each page of a report to a specific printer The printout of the log contains the following information for ea...

Page 266: ... sheet through Closed means paper is not positioned over the home sensor Sensor ADF top door interlock Closed means the ADF top door is closed Sensor ADF media exit sensor Closed means paper is not positioned over the exit sensor Sensor ADF lower door interlock Closed means the lower door interlock is operating Sensor ADF 1st scan Closed means paper is not present above this sensor Sensor ADF 2nd ...

Page 267: ...y Mode See Black Only Mode on page 3 30 Print Quality Pages See Print Quality Pages on page 3 30 Reports See Reports on page 3 31 Color Trapping See Color Trapping on page 3 31 Tray Insert Msg See Tray Insert Msg on page 3 31 SIZE SENSING See SIZE SENSING on page 3 31 Panel Menus See Panel Menus on page 3 31 PPDS Emulation See PPDS Emulation on page 3 31 Download Emuls See Download Emuls on page 3...

Page 268: ...t The remainder of the pages only contain graphics Use this test to identify print quality problems The Test Pages must be printed on A4 Legal or Letter paper Go to Print tests on appendix page A 1 for representative samples of the pages ADF Edge Erase See ADF Edge Erase on page 3 33 FB Edge Erase See FB Edge Erase on page 3 33 Scanner Manual Registration See Scanner Manual Registration on page 3 ...

Page 269: ...nly paper sources that support Auto Size Sensing are displayed 1 Select SIZE SENSING from the Configuration menu 2 Select a tray Only those trays with size sensing appear Select Auto to turn size sensing on for that tray or select Off to disable size sensing 3 Touch Back to exit Panel Menus Disabling Panel Menus prohibits users from modifying any setting or executing any operation available in the...

Page 270: ... only if the amount of installed DRAM is at least twice the amount of the value For example at least 200 MB of installed DRAM is required to display the 100 MB selection NumPad Job Assist When this setting is set to On a user can initiate scanner related jobs and enter values for a limited number of settings related to those jobs using the keypad Touch Back to exit without changing the setting For...

Page 271: ...e of a border around the scanned image that will be erased For copies the printed page will always have a at least a 2 mm no print border The larger of the 2 mm no print border and the Edge Erase setting will be used in this situation FB Edge Erase The FB Edge Erase setting specifies in millimeters the size of a border around the scanned image that will be erased For copies the printed page will a...

Page 272: ... from the hard disk Settings are Delete and Do Not Delete default The Delete setting does not affect Print and Hold or parked jobs Disk Encryption This setting appears only if a hard disk is installed and Disk Encryption is enabled Warning When the settings are changed all data on the hard disk is deleted Wipe Disk This setting performs a wipe of the printer hard disk erasing all data Warning Wipe...

Page 273: ... repeating key starts repeating The default setting is 1 second You can adjust the setting by 25 second increments Key Repeat Rate This setting indicates the number of presses per second for repeating keys The default setting is 15 presses per second Clear Custom Status This setting erases any custom messages the user has created for the Default or Alternate custom messages USB Speed This setting ...

Page 274: ...e if the paper being used matches the user s settings It is not uncommon to find a user printing on cardstock with the printer programmed to print on a plain paper setting The printer s feed and transport components can fail and cause paper jams or other feed and transport problems These components should be examined for damage or wear and replaced if necessary Paper path Information The printer h...

Page 275: ...age The redrive bubble sensor located after the fuser exit rollers in the paper path senses the bubble in the paper as it exits the fuser It then adjusts the fuser motor speed as necessary to avoid jams and smearing on the trailing edge of the paper Duplexing models with duplex support only Printers with duplex support use a secondary paper path to print on the second side of a sheet of paper The ...

Page 276: ...econd transfer to the paper 5 Fuse the toner to the paper 6 Clean erase the photoconductor and the ITU In summary the printer s controller board receives print data and the command to print The controller board then initiates the print process The controller board is the command center for the EP process and coordinates the various motors and signals The high voltage power supply HVPS sends charge...

Page 277: ...pare it for the laser beam Service tips If the surface of the charge roller is damaged such as a nick or pit it will cause the charge on the photoconductor to be uneven This will cause a repeating mark on the printed page Check the service manual for the repeating marks table If the charge roller is severely damaged the surface of the photoconductor will not be properly charged and heavy amounts o...

Page 278: ... gets contaminated with toner or other debris it will cause vertical streaking of white lightness on the page Cleaning the lens will solve the problem Never touch the surface of the photoconductor with your bare hand The oil from your skin may cause a charge differential on the surface and toner will not properly stick The result would be repeating blotches of voids light print on a page Then the ...

Page 279: ...sing glue to write on a can and then rolling it over glitter The glitter sticks to the glue but won t stick to the rest of the can Service tips Never touch the surface of the developer roller with your bare hand The oil from your skin may cause a charge differential on the surface and toner will not stick properly The result would be repeating blotches of voids light print on a page Then the affec...

Page 280: ...ce contact between the Photoconductors and the ITU transfer belt Service tips Never touch the surface of the ITU belt with your bare hand The oil from your skin will cause a charge differential on the surface and toner will not stick properly The result would be repeating blotches of voids light print on a page Then the ITU belt will have to be replaced Do not use solvents or other cleaners to cle...

Page 281: ...positive charge Once the image on the transfer belt reaches the transfer roll the negatively charged toner clings to the paper and the entire image is transferred from the transfer belt to the paper Service tips If the transfer roller has nicks pits or flat spots on it the surface doesn t properly come into contact with the paper and transfer unit This will cause voids or light spots on the page o...

Page 282: ...ged they can cause toner to be pulled off the page or cause paper jams Toner that rubs off a printed page can be a sign of a malfunctioning fuser or an improper paper setting Always check the paper type setting before replacing the fuser A common mistake is to print on heavier media such as cardstock with the paper type set to plain paper When removing paper jams from the fuser be sure to use the ...

Page 283: ...G This occurs for every page that is printed After the toner is moved to the cleaning blade the toner is moved to the waste toner area using an auger system Photoconductor Clean Erase After each plane of color has been transferred to the transfer belt from the photoconductors a cleaning blade H scrapes the remaining toner from the surface of each photoconductor This is the clean erase process Now ...

Page 284: ...nt tray will start feeding the document 2 The pick roll moves down and presses the document on the document tray to enable document feed 3 The pick roll moves down with the normal rotation of the ADF feed drive motor assembly and it moves up with the reverse rotation of the ADF feed drive motor assembly 4 Upon completion of document feed the pick roll returns to the normal raised position Shown be...

Page 285: ...sembly and then fed to the scan feed reference position 3 The document sheet is fed at the feed speed corresponding to the selected magnification and the image on it is scanned with the exposure lamp at the scan position 4 As the image is scanned on both sides the document sheet is fed and ejected by the ADF feed out roll assembly and ADF exit roll assembly that are driven by the ADF transport mot...

Page 286: ...ided scanning Document scanning at platen Shown below is the operational overview of document scanning at the platen 1 The scanner CCD assembly travels to read the document 2 The exposure lamp is installed on the scanner CCD assembly As the scanner CCD assembly travels the document on the platen glass is scanned and exposed with the exposure lamp 3 The image data is read with the scanner CCD image...

Page 287: ...at detects whether the ADF is open and determines the timing of platen document size detection Scanner drive motor assembly A stepping motor that drives the scanner CCD assembly Sensor FB scanner HP A sensor that detects the HP position of the flatbed scanner CCD assembly Scanner exposure lamp A Xenon lamp to which the document is exposed Scanner controller card assembly A card that controls the s...

Page 288: ...F controller card assembly is connected to and controlled by the Scanner controller card assembly Sensor ADF sheet through The ADF sensor ADF sheet through is installed immediately downstream from the Feed pick roll assembly to detect completion of document feed Sensor ADF 1st scan The ADF sensor ADF 1st scan is installed just upstream of the scanning surface and is used to for scanning timing ope...

Page 289: ...bly ADF pick solenoid assembly This solenoid causes the ADF pick roll to be raised and lowered in order to properly pick the media Switch ADF closed interlock Sensor Media exit Sensor ADF lower door interlock Sensor ADF document set Sensor ADF front registration Sensor ADF rear registration Sensor ADF sheet through Sensor ADF top door interlock Sensor ADF media length Sensor ADF media width ADF pi...

Page 290: ... Remove all cords and cables from the printer before beginning 2 Place the printer on a corner of a work area so the front and back can be accessed 3 Remove the system board shield a Open the system board shield door and remove the six screws A on the system board shield CAUTION POTENTIAL INJURY The printer weight is greater than 32 kg 70 lb and requires three or more trained personnel to move it ...

Page 291: ... FRU to prop up the printhead 5 Connect the power cord to the outlet and to the printer Reconnect any cords 6 Turn on the printer and check for the error message If the error still appears replace the system board See System board removal on page 4 150 If the error no longer appears replace the printhead See Printhead removal installation and alignment on page 4 121 CAUTION Possible eye damage Do ...

Page 292: ...e This test is critical when cut paper is being used to align the ADF skew during reworks Pallets of quality paper may be found with more than 2 mm of skew 1 Remove two consecutive pieces of paper from the ream 2 Flip one of the pages over in the direction shown below 3 This shows the final position of the two pages 1 2 Long Edge 1 2 1 ...

Page 293: ...lat surface until the bottom edge is aligned 5 Look closely at the top edge of the media to see if the sheets are aligned Square Media Top and sides are perfectly aligned The two pages do not align perfectly at the top or sides Media Not square use for ADF skew rework DO NOT ...

Page 294: ...n the printer and then release the buttons when the splash screen appears 2 Navigate to REGISTRATION Quick Test 3 Measure from the edge of the paper to the black line to find L1 L2 T1 T2 R1 R2 B1 and B2 as shown below 4 Determine the following calculations Note Each number is an absolute value L2 L1 ___ R2 R1 ___ T2 T1 ___ B2 B1 ___ T1 L1 T2 R1 B2 R2 B1 L2 ...

Page 295: ...adjust the base printer registration 7 If the printer meets the skew specifications then measure the scanner skew and determine if it meets the skew specifications Scanner paper tray guides In the scanner the only parts that align the paper are the tray guides A The media is free to skew if the guides are too tight or too loose Skew Specification L2 L1 R2 R1 T2 T1 B2 B1 Letter 1 4 mm 1 4 mm 1 mm 1...

Page 296: ...l setting Checking the copy skew 1 Enter the Diagnostics menu turn off the printer press and hold 3 and 6 turn on the printer and then release the buttons when the splash screen appears 2 Navigate to REGISTRATION Quick Test 3 Use the Quick Test page to make the following copies Flatbed Copy Make sure to properly align the page with the upper left corner of the scanner glass Front Side ADF Copy Thi...

Page 297: ... B1 and B2 as shown below 5 Determine the following calculations Note Each number is an absolute value L2 L1 ___ R2 R1 ___ T2 T1 ___ B2 B1 ___ 6 Determine if the printer meets the skew specifications based on the values listed on the table Copy Skew Specification L2 L1 2 1 mm R2 R1 2 1 mm T2 T1 1 6 mm B2 B1 1 6 mm T1 L1 T2 R1 B2 R2 B1 L2 ...

Page 298: ...the ADF Front a Place the latest test page faceup in the ADF and select Copy Quick Test b Compare the copy to the original test page c Select ADF Front and adjust the horizontal adjust and top margins as needed d Touch Submit to save your changes e To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed 5 Adjust the ADF Back a Place the lat...

Page 299: ... a Remove the screw A b Slide the cover back and then pull the cover toward you to remove it FRU replaced Adjust the ADF via the duplex CCD Adjust the ADF via the document tray Adjust the Flatbed scanner ADF duplex CCD assembly Yes No No ADF unit assembly Yes Yes No Flatbed scanner assembly No No Yes Flatbed scanner CCD assembly Yes Yes Yes A 88A0232 2 1 ...

Page 300: ...ition and then loosen the screws A 3 Slide the scanner rod mounting plate left or right accordingly to the right to correct negative skew and to the left to correct positive skew and then tighten the screws 4 Make a copy to check the skew and then repeat the steps as needed 5 Tighten the screws firmly and replace the scanner cover A ...

Page 301: ...of the front ADF cover 3 Lift the ADF unit assembly and remove one screw B from the bottom of the cover 4 Release the bottom tabs C to remove the cover 5 Close the ADF and adjust skew for the ADF front a Loosen the screw F and slide it slightly to the left b Reinstall the ADF cover and make a copy to check the skew Repeat the steps as needed C B A ...

Page 302: ...een corrected tighten the M4 screw D above and then reinstall the ADF cover d Make a copy to check the skew and then repeat the steps as needed ADF skew adjustment ADF document tray 1 Remove the front ADF cover See steps 1 through 4 of ADF skew adjustment duplex CCD assembly on page 3 63 Note Do not remove the ADF rear cover and adjust the screw holding the rear side of the tray Doing so could pre...

Page 303: ...tate the document tray clockwise To correct negative skew rotate the document tray counterclockwise 4 Tighten the document tray screws and then reinstall the ADF cover 5 Make a copy to check the skew and then repeat the steps as needed 6 Check the registration of the scanner See Adjusting scanner registration on page 3 60 ...

Page 304: ... the value If the bottom margin is too large increase the value 6 Touch Submit to save your changes 7 To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed 8 Once the margins look correct check the registration of the ADF See Adjusting scanner registration on page 3 60 9 Perform the Copy Quick Test and then repeat the process if needed AD...

Page 305: ...nd hold 3 and 6 turn on the printer and release the buttons when the splash screen appears 2 From the Diagnostics menu navigate to SCANNER CALIBRATION select an assembly Reset Calibration Values Calibrating the scanner black levels Note If the printer menus do not match the following instructions then contact your next level of support 1 From the Diagnostic menu navigate to PRINT TESTS Print Quali...

Page 306: ... Back Black c Adjust the values and then touch Submit to save your changes d To check the changes reload the original test page and then repeat the Copy Quick Test Repeat the steps as needed Adjust the Flatbed a Remove all pages from the ADF and then load the original test page onto the flatbed scanner b Select Copy Quick Test c Compare the copy to the original test page and then navigate to Adjus...

Page 307: ...are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a tab...

Page 308: ...al size illustrations of the screws Arrangement of removals in this chapter The removals in this chapter are arranged by area of the printer Base printer cover removals on page 4 3 Base printer removals on page 4 33 ADF cover removals on page 4 170 ADF removals on page 4 173 Scanner cover removals on page 4 211 Scanner removals on page 4 217 Input option removals on page 4 239 Output option remova...

Page 309: ...cover removal See Front right and top covers on page 7 3 for the part number 1 Open the front access door 2 Remove the four screws A to remove the cover AIO front upper cover removal See Front right and top covers on page 7 3 for the part number Pull to remove the AIO front upper cover A 88A0323 ...

Page 310: ...Manual 7562 Go Back Previous Next AIO option cover removal See Front right and top covers on page 7 3 for the part number 1 Use a screwdriver to pry up the bottom of the AIO option cover 2 Lift to remove the cover ...

Page 311: ...er scanner cover See AIO lower scanner cover removal on page 4 212 2 Remove the printhead access cover See Printhead access cover removal on page 4 22 3 Remove the front access door assembly See Front access door assembly removal on page 4 9 4 Remove seven screws A and then remove the frame arm 5 Remove two screws B from the front A 88A0212 B 88A0323 ...

Page 312: ...4 6 Service Manual 7562 Go Back Previous Next 6 Remove two screws C and one screw D from the right side 7 Open the left access door and remove one screw E C 88A0323 D 88A0212 E 88A0323 ...

Page 313: ...Repair information 4 7 7562 Go Back Previous Next 8 Remove two screws F from the top 9 Remove one screw from the back G F 88A0212 G 88A0323 ...

Page 314: ...ce Manual 7562 Go Back Previous Next 10 From the back remove the screw H and remove the ground wire from the frame 11 Disconnect the cable I from the system board and disconnect the beacon cable J H 88A0212 I J ...

Page 315: ...emoval See Front right and top covers on page 7 3 for the part number 1 Remove the AIO option cover See AIO option cover removal on page 4 4 Note If you have any output options installed then the option cover is already removed Remove the output options and HTU redrive unit instead 2 Remove three screws B and then remove the front access door pivot to remove the front access door assembly B 88A032...

Page 316: ...ack Previous Next Left access door assembly removal See Left and rear covers on page 7 5 for the part number 1 Open the left access door assembly 2 Remove the three screws A from the cable cover and remove the cable cover A 88A0323 ...

Page 317: ...epair information 4 11 7562 Go Back Previous Next 3 Lift the locking tabs B on the connectors to disconnect the two cables 4 Remove the cables from the cable retainers C 5 Close the left access door B C ...

Page 318: ...he paper guide all the way to the left Carefully use a flat blade screwdriver to lift the multipurpose feeder inner cover and remove Note Be careful not to scratch or mar the cover Note Using a flat blade screwdriver pry out the back pin D far enough to be able to grasp the ends D 10J2832 ...

Page 319: ...pen the left access cover slightly grasp one of the pins and move the left access door back and forth gently while pulling the pin out This aligns the holes so the pins come out easily 9 Remove the other pin E in the same manner See steps 7 and 8 E 10J2831 ...

Page 320: ...ice Manual 7562 Go Back Previous Next 10 Open the left access door all the way and disconnect the rear piston by pulling apart the clamps F from the tabs 11 Remove the E clip G from the front piston F G 1126829 ...

Page 321: ...tallation 1 Place the MPF cover on the bottom of the left cover and hold it in place while you put the assembly into place 2 Replace the pins making sure the flat side of each pin faces away from the printer 3 Reconnect the rear piston and then reconnect the front piston 4 Close the left access door open the MPF and replace the inner cover of the MFP 5 Close the MPF open the left access door and r...

Page 322: ...art numbers 1 Remove the scanner left side rear cover See Scanner left side rear cover removal on page 4 214 2 Remove the rear cover See Rear cover removal on page 4 23 3 Use a flat blade screwdriver to disconnect the cable from the low voltage power supply 4 Open the MPF door enough to remove the screw A from the lower left cover under it A ...

Page 323: ...nformation 4 17 7562 Go Back Previous Next 5 Remove two screws B from the top and middle of the left cover 6 Open the standard media tray and remove the screw C from the front of the printer B 88A0323 C 88A0323 ...

Page 324: ... the left access door and disconnect the rear piston by pulling apart the clamps F from the tabs 10 Slide the left cover over the piston arm to remove the left cover and lower left cover together Note If you are removing the left cover to access another part then leave the left cover attached to the lower left cover If you need to replace the left cover FRU or the lower left cover FRU then continu...

Page 325: ...Repair information 4 19 7562 Go Back Previous Next 11 Slide the lower left cover down to remove it from the left cover ...

Page 326: ...Next Lower frame cable cover removal See Left on page 7 11 for the part number 1 Remove the ITU assembly See ITU assembly removal on page 4 72 2 Remove the screw A 3 Slide the cover toward the rear of the printer and lift to remove it A 88A0323 ...

Page 327: ...s Next Multipurpose feeder MPF cover removal See Left and rear covers on page 7 5 for the part number 1 Remove the left access door assembly See Left access door assembly removal on page 4 10 2 Separate the MPF from the left access door assembly ...

Page 328: ...4 107 2 Remove one screw A and remove the speaker Printhead access cover removal See Front right and top covers on page 7 3 for the part number 1 Remove the AIO option cover See AIO option cover removal on page 4 4 Note If you have any output options installed then the option cover is already removed Remove the output options and redrive unit instead 2 Remove three screws A and lift to remove the ...

Page 329: ...e Left and rear covers on page 7 5 for the part number 1 Remove the rear upper cover See Rear upper cover removal on page 4 25 2 Remove the system board shield See System board shield removal on page 4 29 3 Remove the three screws A and the two screws B A 88A0323 B 88A0212 ...

Page 330: ...vious Next 4 Push in the indicated areas of the right side and left side covers and pull out the rear cover tabs Note On the right cover side start with the top tab On the left cover side start with the bottom tab 5 Remove the rear cover ...

Page 331: ...air information 4 25 7562 Go Back Previous Next Rear upper cover removal See Left and rear covers on page 7 5 for the part number 1 Open the system board shield door and remove the three screws A A 88A0213 ...

Page 332: ...ear cover See Rear cover removal on page 4 23 2 Remove the AIO option cover See AIO option cover removal on page 4 4 Note If you have any output options installed then the top cap cover is already removed Remove the output options and HTU redrive unit instead 3 Remove the standard media tray See Standard media tray removal on page 4 149 4 Open the front access door and remove the black and magenta...

Page 333: ...Repair information 4 27 7562 Go Back Previous Next 6 Remove the screw B 7 Remove the four screws C B 88A0212 C 88A0323 ...

Page 334: ... Pull the tabs D away from the pins and then pull out and down on the rear of the right cover to remove it System board shield door removal To remove the system board shield door remove the rear upper cover See Rear upper cover removal on page 4 25 D ...

Page 335: ...Repair information 4 29 7562 Go Back Previous Next System board shield removal 1 Open the system board door and remove the six screws A on the system board shield A 27S2839 ...

Page 336: ...the shield to the left to remove it System board upper shield removal 1 Remove the scanner rear cover See Scanner rear cover removal on page 4 215 2 Remove the system board shield See System board shield removal on page 4 29 3 Remove four screws B to remove the system board upper shield B 88A0232 ...

Page 337: ...ers on page 7 3 for the part number 1 Remove the standard media tray See Standard media tray removal on page 4 149 2 Remove the AIO front lower cover See AIO front lower cover removal on page 4 3 3 Remove the yellow toner cartridge 4 Remove the eight screws A from the waste toner left cover A 88A0323 88A0323 A ...

Page 338: ...vious Next 5 Pinch the release tab D and disconnect the beacon cable Waste toner sensor cover removal 1 Remove the waste toner container See Waste toner container removal on page 4 163 2 Remove the screw A to remove the cover D A 88A0323 ...

Page 339: ...3 ACM bias spring removal See Left on page 7 11 for the part number 1 Remove the paper pick mechanism assembly See Paper pick mechanism assembly removal on page 4 118 2 Remove the screw A to remove the spring Bin full flag removal See Front right and top covers on page 7 3 for the part number 1 Pull the flag forward out of the clips A 88A0323 ...

Page 340: ...ensor removal See Bin full sensor removal on page 4 34 for the part number 1 Remove the AIO rear scanner cover See AIO rear scanner cover removal on page 4 211 2 Remove the bin full flag See Bin full flag removal on page 4 33 3 Remove the screw A and pull up to remove the plate holding the sensor A ...

Page 341: ...o remove the sensor from the bracket Cartridge blower assembly removal See Front on page 7 7 for the part number 1 Remove the right cover See Right cover removal on page 4 26 2 Remove the front access door See Front access door assembly removal on page 4 9 3 Remove the screw A in the top cover A 88A0323 ...

Page 342: ...rvice Manual 7562 Go Back Previous Next 4 Lift the blower assembly slightly up and to the left to free the bottom 5 Flex the top cover up and rotate the blower assembly to the right to free the hook at the top ...

Page 343: ...Repair information 4 37 7562 Go Back Previous Next 6 Press the release tab B to disconnect the cable from the assembly B ...

Page 344: ...assembly removal See Front on page 7 7 for the part number 1 Remove the waste toner container See Waste toner container removal on page 4 163 2 Remove the toner cartridges 3 Remove the three screws A from the cartridge contact block assembly 4 Remove the assembly A 88A0212 ...

Page 345: ...Repair information 4 39 7562 Go Back Previous Next Installation note Be sure to line up the notches in the HVPS board with the ridges on the cartridge contact block assembly ...

Page 346: ... A B C or D for the memory block you want to remove The terminals are interchangeable so trace the cable back from the memory block to locate the correct connector Note To easily route the new cable to the system board tie a string at least twelve inches long to the end of the cable you disconnect from the system board When you pull the cable through the printer be careful to leave the other end o...

Page 347: ...ving press on the right side of the sensor to remove the sensor and then disconnect the sensor cable E 5 Remove the two screws F and pull to remove the memory block As you pull the cable through be sure to leave the string in the path from the memory block to the system board E F 88A0212 ...

Page 348: ...idge metering cable removal See M K cartridge metering cable on page 7 67 and C Y cartridge metering cable on page 7 67 for the part number 1 Remove the system board shield See System board shield removal on page 4 29 2 Remove the ITU assembly See ITU assembly removal on page 4 72 3 Disconnect the cyan yellow cables A or the black magenta cables B from the sensors Note To easily route the new cabl...

Page 349: ...e system board and then pull the cable out of the printer Installation notes 1 Connect the cable to the system board 2 Tie the correct strings to the sensor ends of the cable 3 From the inside of the printer pull the strings to feed the sensor cables through to the memory blocks 4 Connect the sensor cables to the sensors D C ...

Page 350: ...ack Previous Next Cartridge rail removal See Front on page 7 7 for the part number 1 Remove the toner cartridges 2 Remove the screw A from the rail you want to remove 3 Slide the rail forward and drop it down to remove it A 88A0212 ...

Page 351: ... 4 45 7562 Go Back Previous Next Installation notes 1 Insert the tab on the rail into the slot B in the back and then lift and slide the rail into the notches C on the top 2 Apply the correct color label to new rail C B ...

Page 352: ...ervice Manual 7562 Go Back Previous Next CPU cooling fan removal See Rear on page 7 15 for the part number 1 Open the system board shield door and remove the six screws A on the system board shield A 27S2839 ...

Page 353: ...Repair information 4 47 7562 Go Back Previous Next 2 Open the shielddoor 3 Disconnect the cable A from the system board and remove the four screws B 4 Remove the fan from the heatsink B A ...

Page 354: ...ber 1 Remove the ITU assembly See ITU assembly removal on page 4 72 2 Remove the fuser See Fuser assembly removal on page 4 60 Front crank a Remove the waste toner left cover See Waste toner left cover removal on page 4 31 b Remove the E clip A c Unhook the spring B and pull to remove the bell crank B A 1126830 ...

Page 355: ...ear crank a Remove the left cover See Left cover removal on page 4 16 b Remove two screws B and the four screws C to remove the rear fuser guide c Remove the E clip D d Unhook the spring E and pull to remove the bell crank C 88A0212 B 10J1046 D 1126830 E ...

Page 356: ... Left and rear covers on page 7 5 for the part number 1 Remove the left access door assembly See Left access door assembly removal on page 4 10 2 Remove the screw A that secures the duplex assembly to the left access cover 3 Lift the duplex assembly from the left access door ...

Page 357: ...k Previous Next Installation notes 1 If you are replacing the duplex drive belt then carefully check the routing as you install the new belt 2 Align the edge A of the duplex assembly under the back edge of the left access door assembly A ...

Page 358: ...gn the top edge of the duplex assembly with the post and then replace the screw ESD bracket removal 1 Remove the AIO front lower cover See AIO front lower cover removal on page 4 3 2 Remove the screw A securing the ESD bracket to the top cover A 88A0232 ...

Page 359: ...Repair information 4 53 7562 Go Back Previous Next 3 Push on the wall of the top cover and rotate the front of the ESD bracket upward 4 Slide the ESD bracket off the bin full bracket 2 1 ...

Page 360: ...or the part number 1 Remove the system board cage with board See System board cage with board removal on page 4 157 2 Disconnect the cable A from the fuser motor Note If you are replacing the cables remove the toroids from the old cables and use cable ties to attach the toroids to the new cables A ...

Page 361: ...Repair information 4 55 7562 Go Back Previous Next 3 Remove the eight screws B 4 Push the assembly up and pull to remove it B 88A0212 ...

Page 362: ...e part number 1 Remove the system board cage with board See System board cage with board removal on page 4 157 2 Remove the main fan See Main fan removal on page 4 88 3 Remove one screw A and three screws B 4 Clip two cable ties and pull enough slack in the cables to remove the duct B 88A0323 A 88A0212 ...

Page 363: ... left cover See Waste toner left cover removal on page 4 31 2 Remove the two screws A from the beacon cover and then lift off the cover 3 Carefully pull the cable through the holes B to remove it Installation notes Feed the cable through the holes with the beacon LED end first Place the beacon LED into the beacon cover so that the LED extends from the end A 88A0323 B ...

Page 364: ...4 58 Service Manual 7562 Go Back Previous Next Be sure the beacon LED extends through the opening in the waste toner left cover before attaching the beacon cover screws ...

Page 365: ... Previous Next Front USB cable removal 1 Remove the operator panel assembly See Operator OP panel assembly removal on page 4 107 2 Disconnect the USB cable A from the UICC card 3 Remove three screws B and remove the USB cable A B 88A0323 ...

Page 366: ...xt Fuser assembly removal See Left on page 7 11 for the part numbers 1 Open the left access door assembly 2 Pull down the two fuser latches A 3 Pull to remove the fuser assembly CAUTION Be sure the fuser assembly has cooled before you remove it A ...

Page 367: ...tab under the right handle Fuser drive assembly removal See Rear on page 7 15 for the part number 1 Remove the rear cover See Rear cover removal on page 4 23 2 Remove the fuser assembly See Fuser assembly removal on page 4 60 3 Remove the E clip A and the washer under it from the fuser gears and then slide the gears off the post 2 1 1 A 1126829 ...

Page 368: ...the cable B from the fuser motor 5 Remove the three screws C 6 Remove the fuser drive assembly Installation note Be sure to apply grease to the gear and post using the instruction sheet and two kinds of grease that came with the fuser drive assembly B C 88A0212 ...

Page 369: ...t on page 7 11 for the part number 1 Remove the ITU See ITU assembly removal on page 4 72 2 Remove the fuser See Fuser assembly removal on page 4 60 3 Remove the waste toner left cover See Waste toner left cover removal on page 4 31 4 Remove three screws A 5 Remove three screws B A 88A0323 B 10J1046 ...

Page 370: ...xt 6 Remove two screws C and then remove the cable end and support guide from the frame Note If you are just testing the cable as part of a service check then stop here 7 Remove the OP panel See Operator OP panel assembly removal on page 4 107 C ...

Page 371: ... 4 65 7562 Go Back Previous Next 8 Clip all cable ties securing the cable 9 Remove the system board shield See System board shield removal on page 4 29 10 Disconnect the fuser system card cable D from the system board D ...

Page 372: ... the cable from the LVPS and remove the cable Fuser thermistor removal See Fuser thermal guide assembly on page 7 70 for the part number 1 Remove the fuser See Fuser assembly removal on page 4 60 2 Disconnect the cable A 3 Remove four screws B to remove the thermistor E A B 88A0212 ...

Page 373: ...n page 7 7 for the part number 1 Remove the ITU block assembly See ITU block assembly removal on page 4 75 2 Remove the rear cover See Rear cover removal on page 4 23 3 Remove the two screws A to remove the RIP card shield from the system board 4 Disconnect the HVPS cable B from the system board A 88A0232 B ...

Page 374: ... 7562 Go Back Previous Next 5 Remove three screws C and then pull out the cartridge contact block assembly 6 Remove the screw D from the center of the plate over the HVPS 7 Pull the HVPS board forward C 88A0212 D 88A0121 ...

Page 375: ... the HVPS board 9 Pull the board all the way out of the printer Note If you are replacing only the HVPS cable then stop here 10 Remove the screw E and three screws F from the bottom of the board to remove the metal post G and the plastic contact bracket H F 88A0323 E 88A0121 H G ...

Page 376: ...ice Manual 7562 Go Back Previous Next Installation notes Be sure the HVPS cable sits in the groove under the HVPS board Be sure the ITU block assembly sits flat before attaching the three screws to reinstall it ...

Page 377: ... cover removal on page 4 20 3 Remove the waste toner left cover See Waste toner left cover removal on page 4 31 4 Remove one screw A and remove the waste toner sensor cover 5 Disconnect the cable B from the sensor and remove three screws C 6 Disconnect the cable from the system board JCVR1 7 Route the cable through the printer to remove the assembly Clip and remove cable ties as needed Note Observ...

Page 378: ...ner container See Waste toner container removal on page 4 163 2 Remove the toner cartridges 3 Open the left access door assembly all the way 4 Grasp the ITU handle A and carefully slide the ITU assembly from the printer Warning Be careful to support the ITU as you remove it to avoid damaging the components on the left access door A ...

Page 379: ... 1 Remove the rear cover See Rear cover removal on page 4 23 2 Remove the right cover See Right cover removal on page 4 26 3 Remove the ITU assembly See ITU assembly removal on page 4 72 4 Remove two screws A to remove the RIP card shield from the system board 5 Disconnect the cable B from connector JITM1 A 88A0232 B ...

Page 380: ...ervice Manual 7562 Go Back Previous Next 6 Clip the cable tie and remove the toroid Note Be sure to replace the toroid during reinstallation 7 From the right side and back of the printer remove four screws C ...

Page 381: ...vious Next 8 Pull to remove the autoconnect ITU block assembly removal See Front on page 7 7 for the part number 1 Remove the ITU assembly See ITU assembly removal on page 4 72 2 Remove the three screws A from the ITU block assembly A 88A0323 ...

Page 382: ...4 76 Service Manual 7562 Go Back Previous Next 3 Pull up to remove the assembly Installation note Be sure the ITU block assembly sits flat before attaching the three screws to reinstall it ...

Page 383: ...ation 4 77 7562 Go Back Previous Next Left access door piston removal See Left on page 7 11 for the part number 1 Open the left access door assembly Front piston a Remove the E clip G from the front piston G 1126829 ...

Page 384: ... Remove the post H from the piston where it attaches to the printer Note The piston is under pressure from the spring Hold the piston firmly as you remove the post c Remove the E clip I and post J from the other end to remove the piston H I 1126830 J ...

Page 385: ...mation 4 79 7562 Go Back Previous Next Rear piston a Disconnect the piston by pulling apart the clamps F from the tabs b Remove the E clip G and post H from the piston where it attaches to the printer F H G 1126830 ...

Page 386: ...4 80 Service Manual 7562 Go Back Previous Next c Remove the E clip I and post J from the other end to remove the piston C I 1126827 ...

Page 387: ... Previous Next Low voltage power supply LVPS removal See Rear on page 7 15 for the part number 1 Remove the rear cover See Rear cover removal on page 4 23 2 Push the release A to disconnect the power cable B and the fuser cable C C B A A ...

Page 388: ...4 82 Service Manual 7562 Go Back Previous Next 3 Remove two screws D to remove the RIP card shield from the system board 4 Disconnect the LVPS cables E from the system board D 88A0232 E ...

Page 389: ...Repair information 4 83 7562 Go Back Previous Next 5 Disconnect the thermistor cable from the system board 6 Remove the three screws F and the two screws G 7 Remove the LVPS F 88A0212 G G 88A0323 ...

Page 390: ...e old LVPS and then attach the thermistor to the replacement LVPS with a new cable tie 10B1648 LVPS exit duct removal See Rear on page 7 15 for the part number 1 Remove the LVPS See Low voltage power supply LVPS removal on page 4 81 2 Remove the LVPS fan See LVPS fan removal on page 4 85 3 Disconnect the MPF sensor cable A from JMFP1 on the system board A ...

Page 391: ...62 Go Back Previous Next 4 Remove two screws B LVPS fan removal See Rear on page 7 15 for the part number 1 Remove the rear cover See Rear cover removal on page 4 23 2 Disconnect the fan cable A from the system board B 88A0323 A ...

Page 392: ...ce Manual 7562 Go Back Previous Next 3 Push in to open the cable clip B behind the system board shield 4 Feed the cable through the slot in the system board cage and the clip 5 Remove the two screws C B C 10B1580 ...

Page 393: ...Repair information 4 87 7562 Go Back Previous Next 6 Feed the cable through the slot in the fan housing D as you remove the fan D ...

Page 394: ... Rear on page 7 15 for the part number 1 Remove the rear cover See Rear cover removal on page 4 23 2 Disconnect the fan cable A from the system board at JM1 3 Remove the screws B 4 Feed the cable through the slot in the system board cage and remove the fan A B 10B1580 ...

Page 395: ...See Standard media tray removal on page 4 149 2 Remove the waste toner container See Waste toner container removal on page 4 163 3 Remove the toner cartridges 4 Remove the rail Left rail a Shut the front access door b Gently lay the printer on its back c Remove the screw A on the bottom of the printer and the screw B on the front A 10J1046 B 88A0323 ...

Page 396: ...4 90 Service Manual 7562 Go Back Previous Next d Lift the rail out of the printer ...

Page 397: ...pair information 4 91 7562 Go Back Previous Next Right rail a Remove the screw C to release the tension on the right side cover b Shut the front access door c Gently lay the printer on its back C 88A0323 ...

Page 398: ...4 92 Service Manual 7562 Go Back Previous Next d Remove the screw D on the bottom of the printer and the screw E and screw F on the front of the printer D 10J1046 E 88A0323 F 88A0212 ...

Page 399: ...Repair information 4 93 7562 Go Back Previous Next e Pull aside the right side cover f Pull up and to the left to remove the rail from the printer ...

Page 400: ...vice Manual 7562 Go Back Previous Next Installation note Be sure to align the rails with the slots in the back of the printer to slide them into place and then fit them over the pins on the front of the printer ...

Page 401: ...Remove the standard media tray See Standard media tray removal on page 4 149 3 Gently lay the printer on its back 4 Remove the screw 88A0212 from the LVPS 5 Remove seven screws A and two screws B and remove the bottom plate Note If you are replacing the input option cable then push it up through the frame and then stand the printer back up to remove the cable A 88A0323 B 10J1046 B 10J1046 ...

Page 402: ...4 96 Service Manual 7562 Go Back Previous Next Rear breakaway assembly a Remove three screws D b Pull to remove the assembly D 88A0323 ...

Page 403: ...Repair information 4 97 7562 Go Back Previous Next Front breakaway assembly a Remove two screws E b Using a flat blade screwdriver pry out the top and then pull to remove the assembly E 88A0323 ...

Page 404: ...ve pulley See Left and rear covers on page 7 5 for the part numbers 1 Remove the left cover See Left cover removal on page 4 16 2 Remove the waste toner left cover See Waste toner left cover removal on page 4 31 3 Carefully pull the MPF drive belt from the MPF drive pulley 4 Remove the E clip A and then remove the pulley B ...

Page 405: ...formation 4 99 7562 Go Back Previous Next 5 Remove the ratchet collar C and remove the bushing under it 6 From the front of the printer rotate the front bushing so the tabs line up with the slots in the frame C ...

Page 406: ...nual 7562 Go Back Previous Next 7 Slide the rod toward the front of the printer to free the rear side Installation note Be sure to replace the thrust washer in the ratchet collar before installing the MPF drive pulley ...

Page 407: ...ge 7 5 for the part number Always replace both pick rolls and the special wear strip at the same time 1 Open the left access door 2 Remove the rubber rolls A from the hubs The hubs stay on the printer 3 Insert a flat blade screwdriver behind the top of the special wear strip and then twist the screwdriver to pop out the strip A ...

Page 408: ...Previous Next Installation notes Slide the edge of a pick tire between the rear hub extension and the printer frame and then slide the roll down to the hub Be sure the flaps on the pick rolls slant away from the direction the rolls turn ...

Page 409: ...Repair information 4 103 7562 Go Back Previous Next Verify the rolls turn freely ...

Page 410: ...vious Next MPF drive assembly removal See Left on page 7 11 for the part number 1 Remove the LVPS exit duct See LVPS exit duct removal on page 4 84 2 Slide the belt off the MPF redrive pulley 3 Remove four screws A and remove the assembly ...

Page 411: ...tion 4 105 7562 Go Back Previous Next 4 Remove the E clip B and the gear C to remove the belt from the assembly Installation note When reinstalling the belt be sure the belt sits on the teeth at the base of the gear ...

Page 412: ...plate assembly removal See Left and rear covers on page 7 5 for the part number 1 Open the left access door assembly 2 Use a flat blade screwdriver to push in the tab and lift to remove the assembly 3 Disconnect the sensor cable A and remove the assembly 1 2 A ...

Page 413: ...e screwdriver to pop out the strip Operator OP panel assembly removal 1 Remove the scanner top cover See Scanner top cover removal on page 4 216 2 Remove the AIO front upper cover See AIO front upper cover removal on page 4 3 3 Remove the AIO front lower cover See AIO front lower cover removal on page 4 3 4 Remove the scanner left side front cover See Scanner left side front cover removal on page ...

Page 414: ...4 108 Service Manual 7562 Go Back Previous Next 6 Remove two screws B from the bottom 7 Remove one screw C from the left side B 88A0232 C 88A0212 ...

Page 415: ...ing the operator panel assembly to replace the OP panel speaker then stop here and go to step 2 of OP panel bottom cover removal on page 4 22 10 Remove two screws E and remove the cave light from the OP panel bottom cover Note If you are removing the operator panel assembly to replace the OP panel bottom cover then stop here and go to step 2 of OP panel bottom cover removal on page 4 22 D 88A0323 ...

Page 416: ...oval on page 4 107 2 Remove the system board upper shield See System board upper shield removal on page 4 30 3 If you are removing the AIO cavelight cable then remove the scanner left side front cover See Scanner left side front cover removal on page 4 214 4 Disconnect the cable you want to replace 5 Remove the cable Cable Connected to Front host USB cable OP panel UICC card Panel USB Hub H cable ...

Page 417: ...emoval See Front right and top covers on page 7 3 for the part number 1 Remove the UICC card See OP panel UICC card removal on page 4 113 2 Disconnect the cable A 3 Remove seven screws B and remove the display bracket from the operator panel housing B 88A0323 A B 88A0323 ...

Page 418: ... Front right and top covers on page 7 3 for the part number 1 Remove the UICC card See OP panel UICC card removal on page 4 113 2 Remove seven screws A and remove the operator panel display with bracket 3 Remove three screws B and remove the front USB cable A 88A0323 B 88A0323 ...

Page 419: ...he removal procedure see OP panel bottom cover removal on page 4 22 OP panel UICC card removal See Front right and top covers on page 7 3 for the part number 1 Remove the OP panel assembly See Operator OP panel assembly removal on page 4 107 2 Disconnect all the cables from the UICC card and remove the four screws A to remove the card A 88A0323 ...

Page 420: ... Remove the standard media tray See Standard media tray removal on page 4 149 2 Remove the waste toner container See Waste toner container removal on page 4 163 3 Remove the toner cartridges 4 Shut the front access door 5 Gently lay the printer on its back 6 Remove the screw A from the pad you want to remove A 10J1046 ...

Page 421: ...Next Paper auto size sensor removal See Front on page 7 7 for the part number 1 Remove the standard media tray See Standard media tray removal on page 4 149 2 Push down on the sensor to remove it from the rear frame and then disconnect the cable A A ...

Page 422: ...7 11 for the part number 1 Remove the AIO front lower cover See AIO front lower cover removal on page 4 3 2 Remove the main fan See Main fan removal on page 4 88 3 Remove the fuser See Fuser assembly removal on page 4 60 4 Disconnect the sensor cables A 5 Clip the cable tie and route the cables through the frame A ...

Page 423: ...e from the rear and three from the front 7 Insert a flat blade screwdriver toward the top of the front side of the assembly and deflect the front plate enough to drop down the front end of the assembly 8 Pull the sensor cables through the frame to remove the assembly B B 88A0323 ...

Page 424: ...the sensor cables are routed as shown before you reinstall the assembly Paper pick mechanism assembly removal See Front on page 7 7 for the part number 1 Remove the standard media tray See Standard media tray removal on page 4 149 2 Disconnect the cable A from the connector A ...

Page 425: ...ower the pick arm all the way 4 Rotate the release lever B pull it toward you and then lower the assembly to remove it from the printer Installation note See Pick arm stuck down service check on page 2 188to put the pick arm back to its original position B ...

Page 426: ...art number Note Replace both rolls at the same time 1 Remove the paper pick mechanism assembly See Paper pick mechanism assembly removal on page 4 118 2 Remove the screws A from both sides to release the pick roll hubs 3 Remove the pick rolls Installation note Verify the rolls turn freely A 88A0412 ...

Page 427: ...er 1 Remove the system board upper shield See System board upper shield removal on page 4 30 2 Remove the printhead access cover See Printhead access cover removal on page 4 22 3 Remove the AIO rear scanner cover See AIO rear scanner cover removal on page 4 211 4 Disconnect the three printhead cables A from the system board and feed them through the frame A ...

Page 428: ...4 122 Service Manual 7562 Go Back Previous Next 5 Remove six screws B from the mounting brackets 6 Tilt the printhead forward and lift to remove it B 10J3568 ...

Page 429: ...d coarse aligning the printhead 1 Place the printhead into the printer angled forward sliding the adjustment screws into the slots in the printer frame 2 Lower the back of the printhead until the post on the back right corner drops into the hole in the printer frame ...

Page 430: ... Next 3 Route the three printhead cables A through the frame and then connect them to the system board Warning Be careful reconnecting the printhead ribbon cables Flat ribbon cables can easily be damaged and should be connected gently by hand A ...

Page 431: ...head needs to be able to move as you align it 6 Align the printhead to the printer frame until the gaps between the printhead and the four slots in the frame are as equal as possible 7 Enter the Diagnostic menu press and hold 3 and 6 turn on the printer and release the buttons when the splash screen appears 8 From the Diagnostic menu navigate to REGISTRATION Quick Test An alignment page prints Not...

Page 432: ...urning the screw counterclockwise requires pushing the printhead in the direction of the arrow as shown for the printhead to move 10 Reprint the alignment page and continue adjusting the screw until the black plane is aligned 11 Once the black plane is aligned tighten the screws in the right two printhead brackets D and then turn the coarse alignment screw a half turn counterclockwise 12 Attach th...

Page 433: ...ve 2 From the Diagnostic menu select Diode Alignment Page An alignment test page prints If the alignment is correct the color bars on the page should look solid in the middle between 1 and 1 with white lines starting to form near the top and bottom of each bar 3 If the solid color area of a bar is above 1 or below 1 then adjust the Dual Diode value for that color Enter the number nearest the cente...

Page 434: ...creasing the value moves the alignment marks up the page 3 Reprint the test page and make adjustments as needed until you are satisfied with the alignment Left Margin 1 Select Left Margin 2 Adjust the left margin until the points of the left alignment marks touch the edge of the page Increasing the value moves the alignment marks to the left Decreasing the value moves the alignment marks to the ri...

Page 435: ...r and remove the cyan and magenta toner cartridges 2 Locate the Color skew adjustment tool page that came with the printhead instructions To use the skew tool punch a screwdriver through the center of the wheel Using a mark on the screwdriver handle as a point of reference turn the paper until 0 lines up with your mark ...

Page 436: ...ng the screw until you are satisfied with the Skew alignment 6 Repeat steps 3 through 5 to adjust the Skew for cyan and magenta selecting Cyan and Magenta from the Alignment menu Note Do not move on to the Top Margin settings until the Skew A and B values are within 1 of 0 7 From the Diagnostic menu navigate to ALIGNMENT MENU Yellow Top Margin 8 Set Top Margin to 0 and save the value 9 Do the same...

Page 437: ...ray stripe extends above 12 or below 12 where it crosses the Left Center or Right line then adjust the Left Adjustment Center Adjustment or Right Adjustment for that color Enter the number closest to where the gray stripe crosses the line Example The gray stripe on the following test page extends up to around 16 near the Center line From the Yellow Linearity menu enter 16 for the Center Adjustment...

Page 438: ...ee Left on page 7 11 for the part number 1 Remove the AIO top cover See AIO top cover removal on page 4 5 2 Remove the E clip A and the washer behind it and then remove the gears Note You might need to use a flat blade screwdriver to carefully pry the gears from the posts ...

Page 439: ...33 7562 Go Back Previous Next Redrive motor removal See Left on page 7 11 for the part number 1 Remove the AIO top cover See AIO top cover removal on page 4 5 2 Slide off the cap A 3 Disconnect the cable B from the motor A B ...

Page 440: ...4 134 Service Manual 7562 Go Back Previous Next 4 Remove the two screws C to remove the motor C 88A0212 ...

Page 441: ...ensor D1 D2 and fuser bubble removal 1 Open the left access door 2 Remove two screws A from the duplex unit and remove the rail cover 3 Pull out the sensor assembly and rotate it up 4 Slide out the sensor you are replacing fuser bubble A D1 B D2 C A A B C ...

Page 442: ...4 136 Service Manual 7562 Go Back Previous Next 5 Disconnect the cable to remove the sensor Installation note Place the plastic clip in the notch in the duplex unit before you reattach the rail cover ...

Page 443: ...ng deflector assembly See Staging deflector assembly removal on page 4 138 2 Locate the sensor you need to replace input A S1 B narrow media C near narrow media D 3 Remove the sensor retainer E and then press the tabs to release the sensor 4 Disconnect the sensor cable to remove the sensor Installation note Reinstall a sensor retainer after you attach the new sensor ...

Page 444: ...or assembly removal See Left on page 7 11 for the part number 1 Remove the ITU assembly See ITU assembly removal on page 4 72 2 Push the top of the deflector down and rotate it back to release the upper hooks 3 Disconnect the cables A from the four sensors 1 1 2 A ...

Page 445: ...n notes Be sure the cables are routed through the cable hooks B before you snap the assembly into place Use the cable lengths as a guide to make sure you connect the correct cable to each sensor Be sure the hooks engage both the bottom and top posts on each side B ...

Page 446: ... 23 2 Remove the left cover See Left cover removal on page 4 16 3 Remove the fuser See Fuser assembly removal on page 4 60 4 Remove the ITU assembly See ITU assembly removal on page 4 72 5 Remove the standard media tray See Standard media tray removal on page 4 149 6 Lower the pick arm all the way 7 8 Push the top of the deflector assembly down and rotate it back to release the upper hooks 1 1 2 ...

Page 447: ...Repair information 4 141 7562 Go Back Previous Next 9 Set the deflector assembly out of the way as far as the sensor cables will allow 10 Remove the screw A to remove the ground cable ...

Page 448: ...4 142 Service Manual 7562 Go Back Previous Next 11 Remove two screws C from the ITU DS roller plate and then remove the plate 12 Remove two screws D ...

Page 449: ...ft the bottom of the staging assembly and rock it back to remove it from the frame 14 Disconnect the cables from the two motors to remove the assembly Installation notes Be sure the duplex motor cable is not pinched or bound by the reference edge assembly 1 2 ...

Page 450: ...ent of the reference edge See Aligning the staging paper path reference edge on page 4 145 Notes When installing the staging paper path reference edge do not turn the adjustment screw during installation Do not replace or adjust the printhead and the staging paper path reference at the same time See Pick arm stuck down service check on page 2 188 to put the pick arm back to its original position ...

Page 451: ...embly use the following instructions to make sure it is properly aligned Aligning the staging paper path reference edge 1 Verify that the media is square Do the following steps a Remove two consecutive pieces of paper from the ream b Flip one of the pages over in the direction shown below c This shows the final position of the two pages 1 2 Long Edge 1 2 1 ...

Page 452: ... the tray guides in Tray 1 for the media being used and place at least 100 sheets in the tray 3 Power on the printer and make Tray 1 as the defualt tray Do any of the following From the control panel select the Default Source from the Paper Menu For Windows users select the paper source from Print Properties Square Media Top and sides are perfectly aligned The two pages do not align perfectly at t...

Page 453: ...t and right top alignment marks are not parallel with the top edge of the page based on the average of the pages then adjust the screw A accordingly Turn the screw clockwise to move the left marks up the page or turn it counterclockwise to move the right marks up Do not adjust the screw more than 90 degrees in either direction 7 Reprint the Quick Test page to check the changes and then continue ad...

Page 454: ...4 148 Service Manual 7562 Go Back Previous Next ...

Page 455: ...9 7562 Go Back Previous Next Standard media tray removal See Front right and top covers on page 7 3 for the part number Pull the tray out and lift slightly The tray will lift out of the slides A and the slides will retract A ...

Page 456: ...re is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once you install one of these components in a printer and perform a POR the component cannot be used i...

Page 457: ...Repair information 4 151 7562 Go Back Previous Next 3 Squeeze the tab to disconnect the printer hard drive cable 4 Remove the two screws and pull the printer hard drive to remove it 1 2 ...

Page 458: ...4 152 Service Manual 7562 Go Back Previous Next 5 Disconnect the modem cable from the system board 6 Loosen two screws B and slide the modem up and to the left to remove it from the shield B ...

Page 459: ...Repair information 4 153 7562 Go Back Previous Next 7 Remove two screws C C 88A0232 ...

Page 460: ...the ribbon cable from the system board cage and slide the toroid D off the cable Warning Be careful in removing the toroid to avoid breaking it Note Some cables have special connectors that require you to press in a tab to disconnect the cable Note The cables may or may not include a pigtail connector E D E ...

Page 461: ...Repair information 4 155 7562 Go Back Previous Next Remove 13 screws F and then remove the system board F 88A0232 F 88A0232 ...

Page 462: ...e the same number of pins so be sure each cable is connected to the correct connector For diagrams and tables showing where each cable connects see Locations on page 5 1 Note Pull the four cables into the system board cage area as far as possible so that they would not get caught in the EP drive motors 2 Enter the Diagnostics menu hold 3 and 6 turn the printer on and release the buttons when the s...

Page 463: ...e input sources are recognized a From the Home screen navigate to Menus Paper Menu Paper Size Type b Make sure all installed options are listed 5 Verify that the output options are recognized a From the Home screen navigate to Menus Paper Menu Bin Setup Output Bin b Make sure all installed options are listed System board cage with board removal 1 Remove the flatbed scanner assembly See Flatbed sca...

Page 464: ...4 158 Service Manual 7562 Go Back Previous Next 4 Squeeze the tab to disconnect the printer hard drive cable 5 Remove two screws and then pull to remove the printer hard drive 1 2 ...

Page 465: ...Repair information 4 159 7562 Go Back Previous Next 6 Remove three screws B 7 Remove the screw C to disconnect the ground strap from the cage B 88A0212 C 88A0212 ...

Page 466: ...through the cage Note Remove the ribbon cable from the system board cage and slide the toroid D off the cable Warning Be careful in removing the toroid to avoid breaking it Note Some connectors require you to press a tab to disconnect the cable Note The cables may or may not include a pigtail connector E D E ...

Page 467: ...Repair information 4 161 7562 Go Back Previous Next 9 Tilt the system board cage forward and lift to remove it Installation notes Be sure to reinstall any toroids you had to remove ...

Page 468: ...rrect connector For diagrams and tables showing where each cable connects see Locations on page 5 1 Note The four cables can be plugged into any of the four connectors JPK1 JPM1 JPY1 and JPC1 on the board Note Pull the four cables into the system board cage area as far as possible so that they would not get caught in the EP drive motors ...

Page 469: ...ard media tray 3 Flip the green handles forward and pull out the waste toner container Waste toner gears removal See Rear on page 7 15 for the part number 1 Remove the EP drive See EP drive assembly removal on page 4 54 2 Remove the E clip A and remove the larger gear 3 Remove the E clip B and remove the smaller gear A 1126830 ...

Page 470: ...part number 1 Remove the waste toner container See Waste toner container removal on page 4 163 2 Remove the screw A and remove the waste toner sensor cover 3 From the left side of the printer push in the clips and then pull the sensor out from the front 4 Disconnect the cable to remove the sensor A 88A0323 ...

Page 471: ...wer frame cable cover See Lower frame cable cover removal on page 4 20 4 Remove the LVPS See Low voltage power supply LVPS removal on page 4 81 5 Disconnect the cable connector from the system board at JWTB1 Note The waste toner cable splits to connect to three beacons and two sensors on the front of the printer You disconnected the cable from one beacon when you removed the waste toner left cover...

Page 472: ... Previous Next 7 Remove the screw A to disconnect the cable from the beacon and then disconnect the cable from the two sensors B 8 Clip any cable ties holding the cable and then pull the cable through the frame to remove it A 88A0313 B ...

Page 473: ...e 7 69 for the part number 1 Remove the ITU block assembly See ITU block assembly removal on page 4 75 2 Remove the HVPS See High voltage power supply HVPS board removal on page 4 67 3 Disconnect the cable from the system board at JWTBF1 A 4 Disconnect the cable from the sensor and pull the cable through the frame A ...

Page 474: ... waste toner container See Waste toner container removal on page 4 163 2 Pry out the sensor from the front and disconnect the cable to remove the sensor Waste toner tray bracket removal See Front on page 7 7 for the part number 1 Remove the lower frame cable cover See Lower frame cable cover removal on page 4 20 2 Disconnect the cable ...

Page 475: ...2 Go Back Previous Next 3 Using a short screwdriver remove five screws D four from the bottom of the tray and one from the front 4 Pull the right frame back to free the side of the tray and then pull the tray forward to remove it ...

Page 476: ...er removal See ADF covers on page 7 23 for the part number 1 Lift the ADF top door assembly 2 Remove the two screws A from top and remove one screw B from the bottom of the cover 3 Use a screwdriver to release the tabs C on the bottom of the cover 4 Remove the ADF front cover C B A ...

Page 477: ...rews A from the top and remove one screw B from the right side of the ADF rear cover 3 Lift to remove the ADF rear cover ADF top door assembly removal See ADF covers on page 7 23 for the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Remove the ADF rear cover See ADF rear cover removal on page 4 171 3 Disconnect the beacon cable B A ...

Page 478: ...de the door links B off the posts 5 Unscrew the two hinge pins C on the left and right side 6 Push the door toward the back of the printer to lift out the front side and then lift the assembly to free both tabs D 7 Feed the beacon cable through the frame and remove the assembly C C B A D ...

Page 479: ...ge 7 27 for the part number 1 Remove the ADF document tray See ADF document tray assembly removal on page 4 174 2 Disconnect the cable connector A 3 Remove three screws B and turn over the bottom cover 4 Remove the screw C and turn over the paper size sensor card 5 Disconnect the cable D from beacon card paper size sensor card and paper present sensor 6 Remove the cable ...

Page 480: ...DF electronics on page 7 27 for the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Remove the ADF rear cover See ADF rear cover removal on page 4 171 3 Remove the two screws A from the top of the ADF document tray assembly 4 Slide the ADF document tray assembly to the right of the printer to access the cables Note If you are removing the ADF document tray asse...

Page 481: ...y in and hold it flush against the frame while tightening the back screw You must adjust the skew after reinstalling the document tray assembly Go to Adjusting skew on page 3 54 ADF document tray extension removal Pull the extension out until it stops and then pull again to remove it ...

Page 482: ...moval See ADF electronics on page 7 27 for the part number 1 Remove the ADF duplex CCD scan glass assembly See ADF duplex CCD scan glass assembly removal on page 4 179 2 From the front of the ADF unit assembly remove the screw A the skew adjustment screw B and the spring A B ...

Page 483: ...562 Go Back Previous Next 3 From the bottom of the ADF unit assembly remove the two screws C and remove the paper guide 4 Remove the three screws D 5 Carefully remove the ADF duplex CCD assembly making sure not to touch the lamp ...

Page 484: ...pull to disconnect the cable from the assembly Installation note After replacing the ADF duplex CCD assembly you must calibrate the scanner and check for skew See Calibrating the scanner on page 3 67 Adjusting skew on page 3 54 and ADF magnification adjustment on page 3 66 ...

Page 485: ... the ADF front cover See ADF front cover removal on page 4 170 2 Remove the ADF platen cushion and place it with the velcro side up on the scanner glass See ADF platen cushion removal on page 4 193 3 Press the green tab to open the ADF lower door assembly 4 Remove four screws B 5 Pull straight out to remove the assembly Note Be sure not to touch the glass ...

Page 486: ...sembly removal on page 4 180 2 Remove the two E clips A 3 Remove the ADF feed 1 way bearing and gears ADF feed drive motor assembly removal See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF transport motor bracket assembly with cable See ADF transport drive motor bracket assembly with cable removal on page 4 200 2 Open the clip to release the cables attached to the right sid...

Page 487: ...s Next 3 Disconnect the ADF feed drive motor cable from the ADF controller card and remove the cable from the clips Note Observe the cable routing for reinstallation 4 Remove the E clip A from the ADF pick roll shaft and then remove the bushing A ...

Page 488: ...4 182 Service Manual 7562 Go Back Previous Next 5 Remove the six screws B 6 Remove the ADF feed motor assembly including the cable and two belts B ...

Page 489: ...age 7 25 for the part number 1 Lift the ADF top door assembly 2 Slide the ADF feed pick roll assembly to the front and then lift the rear of the assembly 3 Remove the ADF feed pick roll assembly Installation note Make sure both black flaps A of the ADF feed pick roll assembly lie flat facing away from the input tray ...

Page 490: ... removal See ADF covers on page 7 23 for the part number 1 Remove the ADF unit See ADF unit assembly removal on page 4 203 2 Remove the ADF feed drive motor assembly See ADF feed drive motor assembly removal on page 4 180 3 Remove one screw A to remove the hinge A ...

Page 491: ...on page 4 170 2 Remove the ADF platen cushion and lay it on the scanner glass with the velcro side up See ADF platen cushion removal on page 4 193 3 Remove the toroid from the ground wire 4 Open the ADF lower door assembly by pressing the green tab A 5 Remove the screw B securing the ground wire 6 Remove the two screws C securing the hinge plate 7 Remove the ADF lower door assembly A C B ...

Page 492: ...assembly See ADF document tray assembly removal on page 4 174 2 Remove the ADF pick pad cover assembly See ADF pick pad cover assembly removal on page 4 188 3 Remove the ADF turn guide See ADF turn guide removal on page 4 202 4 Twist the front spring cap to line up with the opening in the frame 5 Open the cable clip A on the top of the ADF media pinch pad assembly ...

Page 493: ...ext 6 Use a screwdriver to push the front and back spring caps through the frame 7 From the bottom of the ADF unit assembly disconnect the cable from the ADF first scan sensor 8 Remove four screws B two on each side to remove the ADF media pinch pad ...

Page 494: ...scan sensor ADF pick pad cover assembly removal See ADF covers on page 7 23 for the part number 1 Remove the ADF document tray assembly See ADF document tray assembly removal on page 4 174 2 Remove the ADF separator roll See ADF separator roll removal on page 4 194 3 Remove the three screws A 4 Lift to remove the ADF pick pad cover assembly ...

Page 495: ...the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Remove the ADF feed pick roll assembly See ADF feed pick roll assembly removal on page 4 183 3 Rotate the shaft until the end of the front spring can fit over the tab A and remove the spring 4 Rotate the shaft the other way to remove the back spring ...

Page 496: ...ext 5 Remove the three screws B securing the ADF pick roll position cam assembly bracket Note Replace the ground cable on the right bracket screw during reinstallation 6 Remove the bracket 7 Disengage the clip securing the shaft arm to the shaft ...

Page 497: ...Repair information 4 191 7562 Go Back Previous Next 8 Use a screwdriver to remove the shaft arm from the shaft 9 Slide the shaft out of the frame to remove the ADF pick roll position cam assembly ...

Page 498: ...assembly removal See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF top door assembly See ADF top door assembly removal on page 4 171 2 Remove the two screws A on the sides of the ADF pinch roll assembly 3 Remove the ADF pinch roll assembly A ...

Page 499: ...unit assembly 2 Unfasten the velcro to remove the cushion Note If you are removing the ADF platen cushion to access another part then place the cushion on the scanner glass with the velcro side up to protect the glass Installation note Lay the ADF platen cushion on the scanner glass with the velcro side up and then close the ADF unit assembly ...

Page 500: ...e ADF unit See ADF unit assembly removal on page 4 203 2 Remove four screws A and remove the hinge ADF separator roll removal See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF feed pick roll assembly See ADF feed pick roll assembly removal on page 4 183 2 Pull forward and up to remove the green access cover A ...

Page 501: ... the separator roll onto the shaft twist it until it fits into the grooves on to the torque limiter ADF separator torque limiter assembly removal See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF separator roll See ADF separator roll removal on page 4 194 2 Slide the ADF separator torque limiter assembly off the shaft A ...

Page 502: ...e on page 7 25 for the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Rotate the cam shaft lever until the pick roll position cam assembly spring can fit over the tab A 3 Disconnect the solenoid cable B 4 Remove the two screws C 5 Remove the ADF solenoid assembly ...

Page 503: ...oval See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Rotate the shaft until the end of the front spring can fit over the tab A and remove the spring 3 Rotate the shaft the other way to remove the back spring ...

Page 504: ...Back Previous Next 4 Remove the three screws B securing the ADF pick roll position cam assembly bracket Note Replace the ground cable on the right bracket screw during reinstallation 5 Remove the four E clips C and remove the gears ...

Page 505: ...t drive gears rear and pulley removal See ADF feed and drive on page 7 25 for the part number 1 Remove the ADF feed drive motor assembly See ADF feed drive motor assembly removal on page 4 180 2 Remove the E clips A and B 3 Remove the ADF transport gears and pulley ...

Page 506: ... Remove the ADF transport drive motor bracket tension spring A 3 Bend up the cable clip B on top of the bracket and remove the cables from the clip 4 Disconnect the cable from the ADF controller card and remove the cable from the cable clips Note Note the cable routing for reinstallation 5 Remove the two screws C 6 Slide the ADF transport drive motor bracket to the left to loosen the transport bel...

Page 507: ...ack Previous Next Installation notes 1 Fit the ears on the bracket into the slots in the ADF unit frame and slide the bracket to the right 2 Attach the two mounting screws but do not tighten them 3 Attach the spring 4 Tighten the screws ...

Page 508: ...ve the ADF feed pick roll assembly See ADF feed pick roll assembly removal on page 4 183 3 Remove the two screws A from the front of the ADF unit assembly 4 Using a flat blade screwdriver unfasten the three hooks securing the separator guide to the turn guide starting with the center hook 5 Pivot the turn guide out from the front side giving room to dislodge the pins from the rear 6 Remove the ADF...

Page 509: ...mbly on page 7 21 for the part number 1 Remove the system board upper shield See System board upper shield removal on page 4 30 2 Disconnect the cable A from the system board 3 Open the four cable clamps starting with the one above the system board B Note Note the cable routing for reinstallation ...

Page 510: ... unit assembly and remove the two front thumb screws D 6 Slide the ADF unit assembly back and lift to remove it Installation note After replacing the ADF unit assembly you must calibrate the scanner and check for skew See Calibrating the scanner on page 3 67 Adjusting skew on page 3 54 and ADF magnification adjustment on page 3 66 ...

Page 511: ... 4 202 2 Disconnect the cable from the sensor 3 Remove the screw A to remove the mounting bracket 4 Remove the screw securing the sensor to its bracket Sensor ADF 2nd scan removal See ADF electronics on page 7 27 for the part number 1 Remove the ADF media pinch pad assembly See ADF media pinch pad assembly removal on page 4 186 2 Squeeze the tabs to remove the sensor from the mounting bracket A ...

Page 512: ...7 27 for the part number 1 Remove the ADF document tray assembly See ADF document tray assembly removal on page 4 174 2 Remove the ADF pick pad cover assembly See ADF pick pad cover assembly removal on page 4 188 3 Remove the screws A and remove the ADF separator guide 4 Disconnect the cable from the sensor A ...

Page 513: ...ower door interlock removal See ADF electronics on page 7 27 for the part number 1 Remove the ADF front cover See ADF front cover removal on page 4 170 2 Remove the ADF platen cushion See ADF platen cushion removal on page 4 193 3 Press the green tab to open the ADF lower door assembly 4 Squeeze the tabs to remove the sensor A from the ADF frame 5 Disconnect the cable to remove the sensor B C A A ...

Page 514: ...ver removal on page 4 171 3 Open the ADF top door assembly 4 Disconnect the cables from the fan and sensor 5 Remove the two screws A on the front and rear of the sensor ADF media exit fan bracket assembly 6 Remove screw B from the ground strap 7 Remove the sensor ADF media exit fan bracket assembly Installation notes Remove the fan filter cover assembly from the used sensor fan bracket assembly an...

Page 515: ...acket 3 Disconnect the sensor cable 4 Remove the screw to remove the sensor from the bracket Sensor ADF top door interlock removal See ADF electronics on page 7 27 for the part number 1 Remove the ADF feed drive motor assembly See ADF feed drive motor assembly removal on page 4 180 2 Disconnect the cable from the sensor 3 Remove the screw A if you need to replace the bracket 4 Press in the tabs un...

Page 516: ...ics on page 7 27 for the part number 1 Remove the ADF document tray assembly See ADF document tray assembly removal on page A 174 2 Open the ADF unit assembly 3 Using a screwdriver press the tabs A on each side of the switch to remove it 4 Disconnect the cable from the switch to remove the switch A A ...

Page 517: ...r cover See Rear upper cover removal on page 4 25 2 Remove the AIO option cover See AIO option cover removal on page 4 4 Note If you have any output options installed then the option cover is already removed Remove the output options and redrive unit instead 3 Remove the screw A from the rear of the printer 4 Pivot the AIO rear scanner cover forward and then slide to remove it A 88A0322 1 2 ...

Page 518: ...op covers on page 7 3 for the part number 1 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 4 226 2 Remove the AIO rear scanner cover See AIO rear scanner cover removal on page 4 211 3 Remove three screws A and remove the cable shield 4 Remove four screws B from the top ...

Page 519: ...Lift to remove the lower scanner cover Scanner front cover removal See Front right and top covers on page 7 3 for the part number 1 Remove the scanner right side cover See Scanner right side cover removal on page 4 215 2 Remove the screw A and slide the cover to the right to remove it A 88A0232 ...

Page 520: ... AIO front upper cover See AIO front upper cover removal on page 4 3 3 Remove the AIO front lower cover See AIO front lower cover removal on page 4 3 4 Remove the screw A 5 Slide the cover to the front of the printer to remove it Scanner left side rear cover removal See Rear on page 7 15 for the part number 1 Remove the screw A 2 Slide the cover back and then pull it toward you to remove it A 88A0...

Page 521: ...s A and the one screw B and rotate the bottom up to remove the cover Scanner right side cover removal See Front right and top covers on page 7 3 for the part number 1 Remove the scanner rear cover See Scanner rear cover removal on page 4 215 2 Remove the screw from the side A and the screw from the rear B 3 Slide the cover toward the rear of the printer and pull to remove it A 88A0232 B 88A0323 A ...

Page 522: ...ual 7562 Go Back Previous Next Scanner top cover removal See Front right and top covers on page 7 3 for the part number 1 Lift the ADF unit assembly 2 Use a flat blade screwdriver to pry up the cover and then remove it ...

Page 523: ...ge 4 211 Carriage belt tensioner assembly removal See Flatbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Remove two screws A to release the tensioner assembly from the flatbed 3 Slide the belt off the tensioner to remove the assembly ...

Page 524: ... number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Disconnect the cable G from the scanner interface card 3 Loosen the screw A in the tensioner 4 Pull the tensioner all the way to the right to put slack in the belt and then retighten the screw 5 Slide the belt off the tensioner A ...

Page 525: ...d the washer C under and then slide the belt off the gear 7 Leave the cable D connected to the motor 8 From the left side of the printer lift the rear CCD scanner shaft E and slide the shaft out of the flatbed until it clears the motor 9 Remove four screws F and remove the carriage drive motor assembly F F ...

Page 526: ...ut the tabs A to remove the filter cover from the frame 2 Remove the filter Flatbed scanner cooling fan removal See Flatbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Disconnect the cable from the scanner interface card 3 Remove two screws B and remove the fan ...

Page 527: ...n the belt and then retighten the screw 4 Slide the belt off the tensioner 5 From the left side of the printer lift the end of the rear CCD scanner shaft B and slide it out of the printer 6 Pull the belt out of the clip on the scanner CCD assembly 7 Turn the assembly upside down and carefully disconnect the ribbon cable to remove the assembly Installation note After replacing the flatbed scanner C...

Page 528: ...rt number 1 Remove the correct CCD assembly for the lamp you need to replace See one of the following ADF duplex CCD assembly removal on page 4 176 Flatbed scanner CCD assembly removal on page 4 221 2 Remove the three screws A securing the scanner exposure lamp and cable 3 Remove the lamp reflector B from the CCD assembly ...

Page 529: ...nd lift the card from the CCD assembly 5 Pinch the lever D to disconnect the cable 6 Remove the scanner exposure lamp by lifting up on the rear end and pulling the lamp out of the grommet Be careful not to touch the glass part of the lamp Installation note Make sure to feed the cable through the cable holders before you connect the cable to the board ...

Page 530: ...atbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Remove two screw A from the sensor and one screw B from the cable cover and remove the cable cover 3 Flip the sensor over and disconnect the three cables ...

Page 531: ...Repair information 4 225 7562 Go Back Previous Next 4 Disconnect the cable C from the scan interface card and feed the cable through the frame Note Observe the cable routing for reinstallation ...

Page 532: ...installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once you install one of these components in a printer and perform a POR the component cannot be used in another printer It must be returned to the manufacturer Removing the flatbed to access other parts 1 Remove the system board upper shi...

Page 533: ...rmation 4 227 7562 Go Back Previous Next 6 Remove the ribbon cable from the system board cage and slide the toroid B off the cable 7 Open the cable clamp C and then feed the cables out from over the system board B ...

Page 534: ...4 228 Service Manual 7562 Go Back Previous Next 8 From the left side disconnect the cave light beacon cable and remove the front half from the cable clamp 9 Remove three screws D from the left side ...

Page 535: ...Repair information 4 229 7562 Go Back Previous Next 10 Remove two screws E from the right side and then slide the flatbed assembly back and lift to remove it ...

Page 536: ... removal on page 4 203 2 Remove the operator panel assembly See Operator OP panel assembly removal on page 4 107 3 Remove the scanner front cover See Scanner front cover removal on page 4 213 4 Remove the scanner left side rear cover See Scanner left side rear cover removal on page 4 214 5 Disconnect two cables A from the system board ...

Page 537: ... 231 7562 Go Back Previous Next 6 Remove the ribbon cable from the system board cage and slide the toroid B off the cable 7 Remove the cable from the cable clamp C and then feed the cable out from behind the system board B ...

Page 538: ...from the right side and then slide the flatbed assembly back and lift to remove it Installation note After replacing the flatbed scanner assembly you must calibrate the scanner and check for skew See Calibrating the scanner on page 3 67 and Adjusting skew on page 3 54 and ADF magnification adjustment on page 3 66 ...

Page 539: ...bove If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Never install and remove components listed above as a method of troubleshooting components Once you install one of these components in a printer and perform a POR the compon...

Page 540: ... 2 Remove the scanner left side rear cover See Scanner left side rear cover removal on page 4 214 3 Remove the scanner left side front cover See Scanner left side front cover removal on page 4 214 4 Remove the scanner front cover See Scanner front cover removal on page 4 213 5 Remove six screws A 6 Pull back the tab B above the scanner interface card and lift to remove the scanner platen glass cov...

Page 541: ... Disconnect the cable from the sensor 3 Remove the screw A to remove the sensor Scanner reference LED sensor cable removal See Flatbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Disconnect the cable A from the scanner interface card and from the sensor 3 Remove the cable from the frame Note Observe the cab...

Page 542: ...ass length removal See Flatbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Remove two screws A 3 Flip the sensor over and disconnect the three connectors to remove the sensor ...

Page 543: ...ed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Disconnect the cable A from the scanner interface card and from the sensor 3 Remove the cable from the frame Note Note the cable routing for reinstallation ...

Page 544: ...anner HP removal See Flatbed scanner on page 7 19 for the part number 1 Remove the scanner platen glass cover See Scanner platen glass cover removal on page 4 234 2 Disconnect the cable from the sensor 3 Squeeze the tabs to remove the sensor from the bracket ...

Page 545: ... Carefully remove the 550 sheet tray option from the base printer before proceeding 550 sheet drawer assembly removal See Optional 550 sheet tray on page 7 29 for the part number 1 Remove the 550 sheet media tray assembly from the 550 sheet drawer assembly The 550 sheet drawer assembly remains ...

Page 546: ... Next 550 sheet media tray assembly removal See Optional 550 sheet tray on page 7 29 for the part number 1 Open the media tray assembly until it stops 2 Slightly lift up the media tray 3 Slide the 550 sheet media tray assembly out of the drawer ...

Page 547: ...e top metal cover See 550 sheet tray top metal cover removal on page 4 257 3 Remove the deflector See 550 sheet tray deflector removal on page 4 243 4 Remove the pick assembly See 550 sheet tray pick assembly removal on page 4 250 5 Remove the drive assembly See 550 sheet tray drive assembly removal on page 4 244 6 Disconnect all connectors from the controller card assembly 7 Remove the four screw...

Page 548: ...4 242 Service Manual 7562 Go Back Previous Next 8 Remove the 550 sheet tray controller card assembly from the shield ...

Page 549: ...emove the top metal cover See 550 sheet tray top metal cover removal on page 4 257 2 Disconnect the pass thru sensor connector A from the pass thru sensor 3 Remove the pass thru sensor cable 4 Remove the screw B securing the deflector to the drawer 5 Remove the 550 sheet tray deflector A B ...

Page 550: ...e assembly removal 1 Remove the media tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Remove the top metal cover See 550 sheet tray top metal cover removal on page 4 257 3 Remove the deflector See 550 sheet tray deflector removal on page 4 243 4 Remove the pick assembly See 550 sheet tray pick assembly removal on page 4 250 ...

Page 551: ...Repair information 4 245 7562 Go Back Previous Next 5 Release the cord with a prying tool 6 Remove the six screws A and one screw B securing the drive assembly to the drawer A 88A0323 B 88A0001 ...

Page 552: ... clearance cover 8 Lift the left side of the drive assembly to access the controller card assembly 9 Disconnect the three drive connectors C from the controller card assembly 10 Pull up the left side of the drive assembly until the left tip D clears the drawer C D ...

Page 553: ...l 550 sheet drawer assembly on page 7 31 for the part number 1 Remove the media tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Place the drawer on a vertical position to have access to the bottom cover screws 3 Remove the nine screws A and the two screws B securing the bottom cover to the drawer B 88A0233 B 88A0233 A 88A0323 ...

Page 554: ... Go Back Previous Next Warning Do not forcefully separate the bottom cover from the drawer the ground cable C is still attached to it 4 Remove the two screws D securing the left anti tip latch assembly to the drawer C D 88A0232 ...

Page 555: ...hru sensor removal See Optional 550 sheet drawer assembly on page 7 31 for the part number 1 Remove the top metal cover See 550 sheet tray top metal cover removal on page 4 257 2 Remove the deflector See 550 sheet tray deflector removal on page 4 243 3 Release the latch securing the pass thru sensor to the deflector ...

Page 556: ...sensor 550 sheet tray pick assembly removal See Optional 550 sheet drawer assembly on page 7 31 for the part number 1 Remove the media tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Disconnect the pick assembly connector A from the drive assembly A ...

Page 557: ...Repair information 4 251 7562 Go Back Previous Next 3 Turn the shaft clockwise until the tab B aligns with the opening 4 Pull down the pick arm to release the pick assembly B ...

Page 558: ...4 252 Service Manual 7562 Go Back Previous Next 5 Pull out the pick assembly 6 Remove the 550 sheet tray pick assembly Warning Do not change the location of the spring ...

Page 559: ...Repair information 4 253 7562 Go Back Previous Next Installation notes 1 Align the shaft to the left hole of the drive assembly 2 Insert the shaft into the hole ...

Page 560: ...ee Optional 550 sheet drawer assembly on page 7 31 for the part number 1 Remove the media tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Remove the pick assembly See 550 sheet tray pick assembly removal on page 4 250 3 Remove the screw A securing the pick tire to the pick arm 4 Remove the pick tire 5 Repeat steps 3 4 to remove the other pick tire A 88A0412 ...

Page 561: ...information 4 255 7562 Go Back Previous Next This is the photo of the pick roll assembly Installation note Before installing the pick tire be sure that the pick tire is fully aligned against one end of the hub ...

Page 562: ... tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Remove the top metal cover See 550 sheet tray top metal cover removal on page 4 257 3 Remove the two screws A securing the right anti tip latch assembly to the drawer Note Hold the right anti tip latch assembly to prevent it from falling off after removing the screws 4 Remove the right anti tip latch assembly A 88A0232 ...

Page 563: ...ray top metal cover removal 1 Remove the media tray assembly See 550 sheet media tray assembly removal on page 4 240 2 Remove the 10 screws A and one screw B securing the top metal cover to the drawer 3 Remove the 550 sheet tray top metal cover A 88A0323 B 88A0001 ...

Page 564: ...4 258 Service Manual 7562 Go Back Previous Next 2000 sheet high capacity feeder Note Carefully remove the 2000 sheet high capacity feeder option from the base printer before proceeding ...

Page 565: ...number 1 Remove the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 2 Remove the recoil spring from the bellcrank 3 Remove the E clip A securing the bellcrank to the frame 4 Remove the bellcrank 5 Repeat steps 2 4 to remove the bellcrank on the other side This is the photo of the 2000 sheet high capacity feeder bellcrank assembly A ...

Page 566: ...apacity feeder on page 7 35 for the part number 1 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Disconnect all connectors from the controller card assembly 3 Remove the four screws A securing the controller card assembly temporary pic 4 Remove the controller card assembly from the shield A 88A0313 ...

Page 567: ...age 4 292 2 Remove the jam clearance top cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 3 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 4 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 5 Remove the pick assembly See 2000 sheet high capacity feeder pick assembly removal o...

Page 568: ...4 262 Service Manual 7562 Go Back Previous Next 7 Remove the three drive assembly connectors B from the controller card assembly 8 Release the three drive assembly cables from the cable guides C B C ...

Page 569: ...Repair information 4 263 7562 Go Back Previous Next 9 Remove the three screws D securing the drive assembly to the drawer 10 Remove the drive assembly D 88A0442 ...

Page 570: ...gh capacity feeder elevator home sensor removal See Optional 2000 sheet high capacity feeder on page 7 35 for the part number 1 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Open the media tray assembly 3 Disconnect the elevator home sensor connector A from the controller card assembly A ...

Page 571: ...Repair information 4 265 7562 Go Back Previous Next 4 Remove the three screws B securing the controller card housing B 88A0231 ...

Page 572: ...vious Next 5 Detach the controller card housing Note The controller card housing does not need to be completely removed from the machine It may be allowed to hang on the side 6 Remove the screw C securing the elevator home sensor C 88A0312 ...

Page 573: ...Repair information 4 267 7562 Go Back Previous Next 7 Press the latch D to remove the elevator home sensor 8 Remove the elevator home sensor cable D ...

Page 574: ... high capacity feeder rear cover removal on page 4 304 4 Remove the left side cover See 2000 sheet high capacity feeder left side cover removal on page 4 280 5 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 6 Remove the pick assembly See 2000 sheet high capacity feeder pick assembly removal on page 4 295 7 Remove the drive assembly See 2000 s...

Page 575: ... Back Previous Next 10 Release the jam clearance cover cable from the cable guides B 11 Open the jam clearance cover 12 Remove the 4 screws C securing the jam clearance cover to the drawer 13 Close the jam clearance cover B C 88A0231 ...

Page 576: ...4 270 Service Manual 7562 Go Back Previous Next 14 Pull out the jam clearance cover to clear the slots from the frame ...

Page 577: ...formation 4 271 7562 Go Back Previous Next 15 Press the metal tab to release the jam clearance cover and pull up to remove the jam clearance cover Warning Be careful not to damage the jam clearance cover sensor ...

Page 578: ...4 272 Service Manual 7562 Go Back Previous Next This is the photo of the 2000 sheet high capacity feeder jam clearance cover ...

Page 579: ...city feeder jam clearance top cover removal 1 Open the jam clearance cover 2 Remove the two screws A and one screw B securing the jam clearance top cover to the drawer 3 Lift the right side of the jam clearance top cover to clear it from the LED bracket A 88A0414 B 88A0231 ...

Page 580: ...nce top cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 3 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 4 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 5 Remove the pick assembly See 2000 sheet high capacity feeder pick assembly removal on page 4 295 6 Remove the drive a...

Page 581: ... information 4 275 7562 Go Back Previous Next 8 Release the jam clearance cover cable from the cable guides B 9 Remove the screw C and press the latch D to release the jam clearance cover sensor B D C 88A0312 ...

Page 582: ...4 276 Service Manual 7562 Go Back Previous Next 10 Remove the jam clearance cover sensor ...

Page 583: ...der left side cover removal on page 4 280 3 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 4 Remove the pick assembly See 2000 sheet high capacity feeder pick assembly removal on page 4 295 5 Remove the two screws A securing the LED bracket to the drawer 6 Detach the LED bracket Note The LED bracket does not need to be completely removed from...

Page 584: ...eet high capacity feeder rear cover removal on page 4 304 1 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Remove the left side cover See 2000 sheet high capacity feeder left side cover removal on page 4 280 3 Remove the two screws A securing the left anti tip latch assembly to the drawer Note Hold the left anti tip latch assembly to prevent it from fa...

Page 585: ...ormation 4 279 7562 Go Back Previous Next This is the photo of the left anti tip latch assembly Installation note The right anti tip latch assembly A is thinner compared to the left anti tip latch assembly B B A ...

Page 586: ...apacity feeder on page 7 35 for the part number 1 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Open the media tray assembly 3 Remove the seven screws A securing the left side cover to the drawer 4 Open the jam clearance cover 5 Remove the left side cover by slightly lifting it A 88A0442 ...

Page 587: ...Repair information 4 281 7562 Go Back Previous Next This is the photo of the 2000 sheet high capacity feeder left side cover Installation note Be sure that the latch is inside the slot ...

Page 588: ...igh capacity feeder on page 7 35 for the part number 1 Remove the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 2 Remove the rear cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 3 Disconnect the lift drive motor connector from the controller card assembly ...

Page 589: ...Repair information 4 283 7562 Go Back Previous Next 4 Release the lift drive motor cable from the cable guide A 5 Remove the four screws B to remove the bracket B A ...

Page 590: ... Remove the E clip securing the elevator gear C to the frame Note The spring from gear C will pop out when removing the E clip 7 Remove the elevator gear C 8 Remove the E clip securing the elevator gear D to the frame 9 Remove the elevator gear D C D ...

Page 591: ...Repair information 4 285 7562 Go Back Previous Next 10 Remove the E clip securing the elevator gear E to the frame 11 Remove the elevator gear E E ...

Page 592: ...4 286 Service Manual 7562 Go Back Previous Next 12 Remove the E clip securing the elevator gear F to the bracket 13 Remove the elevator gear F F ...

Page 593: ...Repair information 4 287 7562 Go Back Previous Next 14 Remove the bearing G This is the photo of the 2000 sheet high capacity feeder lift motor drive assembly G ...

Page 594: ...4 288 Service Manual 7562 Go Back Previous Next Installation notes Be sure that the bearing is reinstalled as shown in the picture Be sure that the gear is reassembled as shown in the picture ...

Page 595: ...eet high capacity feeder on page 7 35 for the part number 1 Remove the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 2 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 3 Disconnect the lift drive motor connector from the controller card assembly ...

Page 596: ...e Manual 7562 Go Back Previous Next 4 Release the lift drive motor cable from the cable guide A 5 Remove the four screws B to remove the bracket 6 Remove the two screws C securing the motor to the bracket C 18B1199 ...

Page 597: ...Repair information 4 291 7562 Go Back Previous Next 7 Remove the motor from the bracket ...

Page 598: ...ly removal See Optional 2000 sheet high capacity feeder on page 7 35 for the part number 1 Open the media tray assembly until it stops 2 Slightly pull the media tray to the right push the latch on the media tray slide and push the slide until it clears the tray 3 Do the same on the other side 1 2 3 ...

Page 599: ... remove the media tray assembly out of the drawer 2000 sheet high capacity feeder pass thru sensor removal See Optional 2000 sheet high capacity feeder on page 7 35 for the part number 1 Open the media tray assembly 2 Open the jam clearance cover 3 Disconnect the pass thru sensor connector A from the pass thru sensor ...

Page 600: ...4 294 Service Manual 7562 Go Back Previous Next 4 Release the latch B securing the pass thru sensor 5 Remove the pass thru sensor B A ...

Page 601: ...er media tray assembly removal on page 4 292 2 Remove the jam clearance top cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 3 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 4 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 5 Remove the five screws A and one screw B securing...

Page 602: ...4 296 Service Manual 7562 Go Back Previous Next 6 Disconnect the four pick assembly connectors C from the controller card assembly 7 Release the pick assembly cables from the cable guide D D ...

Page 603: ...Repair information 4 297 7562 Go Back Previous Next 8 Remove the two screws E securing the cave light to the drawer 9 Lift the lower right side of the pick assembly and pull to remove it E 88A0231 ...

Page 604: ...4 298 Service Manual 7562 Go Back Previous Next This is the photo of the 2000 sheet high capacity feeder pick assembly ...

Page 605: ...Repair information 4 299 7562 Go Back Previous Next Installation note 1 Align the upper left part of the pick assembly 2 Align the frame tabs to their corresponding pick arm slots ...

Page 606: ...ious Next Installation note Be sure that the pick arm lever A is on top of the actuator lever B If the pick arm is hanging press the actuator lever as shown in the picture Be sure that the pick arm is positioned as shown in the picture A B ...

Page 607: ... Optional 2000 sheet high capacity feeder on page 7 35 for the part number 1 Remove the media tray assembly See 2000 sheet high capacity feeder media tray assembly removal on page 4 292 2 Open the jam clearance cover 3 Push down the pick arm until it clicks 4 Press down the black latch A to release the pick tire A ...

Page 608: ... Service Manual 7562 Go Back Previous Next 5 Remove the pick roll tire 6 Repeat steps 4 5 to remove the pick tire on the other side This is the photo of the 2000 sheet high capacity feeder pick roll assembly ...

Page 609: ...evious Next Installation note Be sure that the pick arm lever A is on top of the actuator lever B If the pick arm is hanging press the actuator lever as shown in the picture Be sure that the pick arm is positioned as shown in the picture A B ...

Page 610: ...h capacity feeder rear cover removal See Optional 2000 sheet high capacity feeder on page 7 35 for the part number 1 Remove the two screws A securing the rear cover to the drawer 2 Position the printer so that the rear cover is over the edge of the table A 88A0442 ...

Page 611: ...Repair information 4 305 7562 Go Back Previous Next 3 Release the two latches and remove the rear cover This is the photo of the 2000 sheet high capacity feeder rear cover ...

Page 612: ...See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Remove the right side cover See 2000 sheet high capacity feeder right side cover removal on page 4 308 3 Remove the two screws A securing the right anti tip latch assembly to the drawer Note Hold the right anti tip latch assembly to prevent it from falling off after removing the screws This is the photo of the right anti tip la...

Page 613: ...Repair information 4 307 7562 Go Back Previous Next Installation note The right anti tip latch assembly A is thinner compared to the left anti tip latch assembly B B A ...

Page 614: ...00 sheet high capacity feeder on page 7 35 for the part number 1 Remove the rear cover See 2000 sheet high capacity feeder rear cover removal on page 4 304 2 Open the media tray assembly 3 Remove the seven screws A securing the right side cover to the drawer 4 Pull the upper back portion of the right side cover A 88A0442 ...

Page 615: ...Repair information 4 309 7562 Go Back Previous Next 5 Lift the right side cover to remove it This is the photo of the 2000 sheet high capacity feeder right side cover ...

Page 616: ... assembly covers on page 7 47 for the part number 1 Remove the mailbox from the printer 2 Remove the front cover See 5 bin mailbox front cover removal on page 4 319 3 Open the access door and press in to release the support pins from each side of the door 4 Flex a side plate enough to free one hinge of the door and then remove the door ...

Page 617: ...Repair information 4 311 7562 Go Back Previous Next 5 Remove five screws B to remove the beacon LED and cover ...

Page 618: ...ox assembly interior on page 7 49 for the part number 1 Remove the mailbox from the printer 2 Remove the mailbox rear cover See 5 bin mailbox rear cover removal on page 4 327 3 Open the left access door and press in to release the support pins from each side of the door 4 Flex the sides to remove the roller frame ...

Page 619: ...rd and light pipe removal See 5 bin mailbox assembly covers on page 7 47 for the part number 1 Remove the mailbox from the printer 2 Remove the mailbox front cover See 5 bin mailbox front cover removal on page 4 319 3 Remove the five screws A and then remove the beacon card and covers ...

Page 620: ...from the printer 2 Remove the three screws A from the bottom to remove the cable cover 3 Remove the screw C and then disconnect the cable B from the card to remove the beacon Note Observe the cable routing for reinstallation To replace the cable remove the rear cover and disconnect the cable from the printer circuit board See 5 bin mailbox rear cover removal on page 4 327 ...

Page 621: ...card removal See 5 bin mailbox assembly interior on page 7 49 for the part number 1 Remove the mailbox from the printer 2 Remove the rear cover See 5 bin mailbox rear cover removal on page 4 327 3 Disconnect all cables from the board 4 Remove the two screws A to remove the board ...

Page 622: ...ith plate See 5 bin mailbox feed motor with plate removal on page 4 318 3 Remove the four screws A securing the diverter plate 4 Remove the screw B of the deflector gate solenoid you need to remove 5 Carefully unroute the deflector gate solenoid cables from the cable clips under the top cover 6 Disconnect the appropriate deflector gate solenoid cable from the controller card 7 Route the cable thro...

Page 623: ...5 bin mailbox diverter spring removal See 5 bin mailbox assembly interior on page 7 49 for the part number 1 Remove the mailbox option from the printer 2 Open the left access door 3 Using a spring hook or needlenose pliers remove the spring off the hooks ...

Page 624: ...mailbox from the printer 2 Remove the mailbox front cover See 5 bin mailbox front cover removal on page 4 319 3 Remove the printer circuit board See 5 bin mailbox controller card removal on page 4 315 4 Remove four screws A and remove the feed motor side plate 5 Squeeze the tabs and push up to release the option connector and then slide the plate over the cable to remove it ...

Page 625: ...in mailbox front cover removal See 5 bin mailbox assembly covers on page 7 47 for the part number 1 Remove the mailbox from the printer 2 Remove two screws A from the bottom 3 From the left side use a flat blade screwdriver to pry up and disengage the tabs ...

Page 626: ...n the right side to disengage the tabs and then remove the cover 5 Disconnect the cable from the beacon card Note If you are replacing the cover FRU then remove the bin full beacon card See 5 bin mailbox bin full beacon card and light pipe removal on page 4 313 ...

Page 627: ...y interior on page 7 49 for the part number 1 Remove the front cover See 5 bin mailbox front cover removal on page 4 319 2 Pry the front hinge of the media bin full actuator towards the rear until the front boss is released from its socket 3 Pull the media bin full actuator toward the front and out of 5 bin mailbox assembly ...

Page 628: ...he mailbox from the printer 2 Remove the rear cover See 5 bin mailbox rear cover removal on page 4 327 3 Press the tabs to release the cable and push the cable through the frame 4 Disconnect the cable A from the controller card and press the latch to disconnect cable B from the controller card ...

Page 629: ... the printer 2 Remove the mailbox access door roller assembly 3 Remove the rear cover See 5 bin mailbox rear cover removal on page 4 327 4 Remove the mailbox feed motor with plate assembly See 5 bin mailbox feed motor with plate removal on page 4 318 5 If you are removing deflectors 1 through 4 then remove the deflector spring 6 Rotate the right side of the deflector out 7 Pull the left side out ...

Page 630: ...Top bail 1 Remove the mailbox from the printer 2 Remove the top cover See 5 bin mailbox top cover removal on page 4 330 3 From the top cover lift the bail to line up the bail arm with the slot A and squeeze the bail to release the rear side 4 Remove the bail Lower four bails 1 Squeeze both sides of the bail to release the arms from the slots 2 Remove the bail ...

Page 631: ...t the roller out of the mailbox 5 bin mailbox output bin sensors removal See 5 bin mailbox assembly interior on page 7 49 for the part number 1 Remove the mailbox from the printer 2 Remove the rear cover See 5 bin mailbox rear cover removal on page 4 327 3 Press in the tabs to pop out the sensor you need to replace 4 Disconnect the cable to remove the sensor Installation note When you put the sens...

Page 632: ...ssembly covers on page 7 47 for the part number 1 Remove the mailbox from the printer 2 Remove the mailbox front cover See 5 bin mailbox front cover removal on page 4 319 3 Remove the mailbox access door See 5 bin mailbox access door removal on page 4 310 4 Remove one screw A and remove the beacon LED card ...

Page 633: ...bin mailbox rear cover removal See 5 bin mailbox assembly covers on page 7 47 for the part number 1 Remove the mailbox from the printer 2 Remove two screws A from the bottom 3 Use a flat blade screwdriver to pry out the right side to disengage the latches ...

Page 634: ...er removal See 5 bin mailbox assembly interior on page 7 49 for the part number 1 Remove the 5 bin mailbox option from the printer 2 Remove the output bin deflector that covers the roller to be removed See 5 bin mailbox output bin deflector removal on page 4 323 3 Rotate the clips forward that are holding the roller in place 4 Lift the roller out of the option ...

Page 635: ... output bin roller removal on page 4 325 3 Release the tabs holding the sensor and then remove the sensor with its cable 5 bin mailbox sensor pass thru assembly removal See 5 bin mailbox assembly interior on page 7 49 for the part number 1 Remove the 5 bin mailbox option from the printer 2 Remove the 4th mailbox output bin roller 3 Release the tabs holding the sensor and then remove the sensor wit...

Page 636: ...7 47 for the part number 1 Remove the mailbox from the printer 2 Remove the front cover See 5 bin mailbox front cover removal on page 4 319 3 Remove the two screws A and remove the top cover 4 Remove the rear cover See 5 bin mailbox rear cover removal on page 4 327 5 Remove the two screws B and then lift off the top cover ...

Page 637: ... 5 bin mailbox tray extension removal See 5 bin mailbox assembly covers on page 7 47 for the part number 1 Pull out the extension until it stops 2 Push to release the two tabs A on the bottom of the extension and then pull the extension out to remove it ...

Page 638: ...ess door beacon LED and beacon housing removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the left access door assembly See Finisher or stacker left access door assembly removal on page 4 339 3 Remove the screw A and remove the beacon card ...

Page 639: ...ly on page 7 37 for the part number 1 Remove the option from the printer 2 To remove the front spring remove the front cover See Finisher or stacker front cover removal on page 4 337 To remove the rear spring remove the controller card See Finisher or stacker controller card assembly removal on page 4 335 3 Using a spring hook remove the spring ...

Page 640: ...ker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the standard output bin LED and LED lens See Finisher or stacker output bin LED and LED lens removal on page 4 343 3 Press the tabs on the bin media present to remove the sensor from the cover 4 Disconnect the cable from the beacon card ...

Page 641: ...option from the printer 2 Remove the front cover See Finisher or stacker front cover removal on page 4 337 3 Disconnect all cables from the controller card 4 Remove the three screws A securing the stapler stacker controller card assembly 5 Remove the stapler stacker controller card assembly Installation note Be sure to place the black plastic under the controller card before you put the card in pl...

Page 642: ...er High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Open the option left access door 3 Using a screwdriver force the rear hinge A out of the slot by pushing the door to the front 4 Remove the screw B to remove the roller you are replacing ...

Page 643: ...revious Next Finisher or stacker front cover removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the two screws A on the inside of the exit bin compartment ...

Page 644: ...ver 4 Remove the left cover Finisher or stacker LED sensor cover removal 1 Remove the option from the printer 2 Remove the standard output bin LED lens See Finisher or stacker output bin LED and LED lens removal on page 4 343 3 Remove the sensor finisher media bin present See Finisher or stacker sensor finisher bin media present removal on page 4 350 ...

Page 645: ... for the part number 1 Remove the option from the printer 2 Open the left access door 3 Using a screwdriver force the rear hinge A out of the slot to lower the door all the way and then pry the rear hinge out by pushing the door to the front 4 Once the rear hinge has been disengaged pull out the front hinge B 5 Remove four screws C and turn over the beacon cable cover ...

Page 646: ...4 340 Service Manual 7562 Go Back Previous Next 6 Disconnect the cable D from the beacon card 7 Remove the beacon lens E and remove the door assembly ...

Page 647: ...ge 7 39 for the part number 1 Remove the option from the printer 2 Remove the top cover See Finisher or stacker top cover removal on page 4 359 3 Use plyers to straighten the locking tab A of the actuator you are replacing and then slide the actuator to the right to remove it Installation note Use a flat blade screwdriver to bend the locking tab back into place after you position the actuator ...

Page 648: ...nisher or stacker rear cover removal on page 4 346 3 Remove the front cover See Finisher or stacker front cover removal on page 4 337 4 Disconnect the cable A and press the latch to disconnect the cable B from the controller card 5 Route the cables through option 6 Press the tabs to disconnect the option connector and route the cables through to remove it ...

Page 649: ...in the left and right tabs and pry up the center tab Finisher or stacker output bin LED and LED lens removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the top cover See Finisher or stacker top cover removal on page 4 359 3 Remove the screw A and then disconnect the cable to remove the beacon LED 4 Remove the sc...

Page 650: ...ious Next Finisher or stacker paddle drive gear removal 1 Remove the option from the printer 2 Remove the paddle drive motor See Finisher or stacker paddle drive motor assembly removal on page 4 345 3 Remove the E clip A and remove the gear ...

Page 651: ...Remove the option from the printer 2 Remove the front cover See Finisher or stacker front cover removal on page 4 337 3 Disconnect the paddle motor cable from the controller card 4 Remove the cable from the clip 5 Remove the three screws A securing the two paddle drive motor assemblies 6 Remove the paddle drive motor assembly Installation note Be sure to line up the locator B when you install the ...

Page 652: ...ar cover removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the four screws A from the bottom of the option 3 Using a flat blade screwdriver pry out the bottom plate and then remove it ...

Page 653: ...epair information 4 347 7562 Go Back Previous Next 4 Remove the two screws B on the inside of the exit bin compartment 5 Pull out on the right side of the cover to disengage the tabs and remove the cover ...

Page 654: ... See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the option rear cover See Finisher or stacker rear cover removal on page 4 346 3 Remove the two screws A securing the sensor 4 Disconnect the cable and remove the sensor ...

Page 655: ...apacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove the finisher or stacker controller card assembly See Finisher or stacker controller card assembly removal on page 4 335 3 Remove the two screws A securing the sensor 4 Disconnect the cable and remove the sensor ...

Page 656: ...sent removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove two screws A and pull out the sensor cover 3 Press the tabs to remove the sensor from the cover 4 Disconnect the cable from the sensor to remove the sensor ...

Page 657: ...isher High capacity output stacker assembly continued on page 7 39 for the part number 1 Remove the option from the printer 2 Remove the paddle drive motor See Finisher or stacker paddle drive motor assembly removal on page 4 345 3 Disconnect the cable from the sensor 4 Press the tabs to remove the sensor ...

Page 658: ...sher or stacker sensor pass thru removal See Finisher High capacity output stacker assembly on page 7 37 for the part number 1 Remove the finisher from the printer 2 Remove the finisher rear cover See Finisher or stacker rear cover removal on page 4 346 3 Remove the finisher front cover See Finisher or stacker front cover removal on page 4 337 4 Open the left access door and pry out the left hinge...

Page 659: ...4 353 7562 Go Back Previous Next 6 Remove the four screws B and pull out the deflector plate 7 Disconnect the cable C from the sensor 8 Remove the screw D to remove the sensor bracket 9 Press the tabs to remove the sensor ...

Page 660: ...emoval See Finisher High capacity output stacker assembly continued on page 7 39 for the part number 1 Remove the option from the printer 2 Remove the option top cover See Finisher or stacker top cover removal on page 4 359 3 Disconnect the cable from the sensor 4 Pinch the tabs A to remove the sensors ...

Page 661: ...r High capacity output stacker assembly on page 7 37 for the part number 1 Remove the option from the printer 2 Remove two screws A and pull out the sensor cover 3 To remove the LED remove the screw B and then disconnect the cable from the LED card 4 To remove the lens remove the screw B and the screw C and then remove the lens ...

Page 662: ...output stacker assembly continued on page 7 39 for the part number 1 Remove the option from the printer 2 Remove the tamper drive motor from the belt you need to replace See Finisher or stacker tamper drive motor assembly removal on page 4 357 3 Pull the belt out the tamper belt holder and remove the belt from the pulley ...

Page 663: ...per 1 Remove the option from the printer 2 Remove the top cover See Finisher or stacker top cover removal on page 4 359 3 From the controller card disconnect the cable for the motor you are removing left motor A right motor B 4 Disconnect the cable wrapped around the motor cables C to free the motor cable 5 Clip the cable tie D 6 Use a spring hook to remove the tamper recoil spring E for the motor...

Page 664: ...pring removal See Finisher High capacity output stacker assembly continued on page 7 39 for the part number 1 Remove the option from the printer 2 Remove the top cover See Finisher or stacker top cover removal on page 4 359 3 Using a spring hook remove the spring A you need to replace ...

Page 665: ...1 Remove the option from the printer 2 Remove the front cover See Finisher or stacker front cover removal on page 4 337 3 Remove the rear cover See Finisher or stacker rear cover removal on page 4 346 4 Remove the screw A on each side of the top cover 5 Open the left access door and use a screwdriver to force the rear hinge B out of the slot by pushing the door to the front ...

Page 666: ... printer 2 Remove the finisher rear cover See Finisher or stacker rear cover removal on page 4 346 3 Remove two screws A to remove rear cable from the stapler unit assembly and then remove the other three cables B attached to the assembly 4 Remove the three screws C 5 Remove the stapler unit assembly Installation note Be sure to secure the ground cable with the front screw ...

Page 667: ...nit HTU and Hole punch unit HTU access door removal 1 Remove all output options from the printer 2 Open the access door and disconnect the beacon cable 3 Insert a flat blade screwdriver below the bottom hinge and flex the door enough to pull out the hinge 4 Remove the door A ...

Page 668: ...l 1 Remove all output options from the printer 2 Remove the HTU access door See HTU access door removal on page 4 361 3 Remove six screws A and turn over the beacon cover 4 Remove the screw B to remove the beacon card and disconnect the cable Note Observe the cable routing for installation A 3015189 B 3014513 ...

Page 669: ...ious Next HTU access door rollers removal 1 Remove all output options from the printer 2 Remove the HTU access door See HTU access door removal on page 4 361 3 Remove the screw A from the roller you are replacing and remove the roller A 3015189 ...

Page 670: ...ervice Manual 7562 Go Back Previous Next Installation note Rollers B are different from rollers C Make sure that the color of the roller you will reinstall matches the color of the roller you have removed B C ...

Page 671: ...ack Previous Next HTU bin diverter gate spring removal 1 Remove all output options from the printer 2 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 3 Use a spring hook to remove the spring A ...

Page 672: ...ack Previous Next HTU bin media exit spring removal 1 Remove all output options from the printer 2 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 3 Use a spring hook to remove the spring A ...

Page 673: ...move all output options from the printer 2 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 3 Remove the two screws A and then remove the sensor card 4 Disconnect the cable to remove the sensor 5 If you are replacing the lens then remove two screws B to remove it ...

Page 674: ... all output options from the printer 2 Remove the HTU controller card See HTU controller card removal on page 4 369 3 Remove the two screws A and then remove the sensor card 4 Disconnect the cable from the sensor to remove the sensor 5 If you are replacing the lens then remove two screws B to remove it ...

Page 675: ... standard bin cover See HTU rear standard bin cover removal on page 4 394 3 Disconnect all cables connected to the controller card 4 Remove the four screws A Installation note Be sure to connect the solenoid cables into the correct connector There are black lines on the cable connector that goes into the black connector on the system board A ...

Page 676: ...revious Next HTU drive belt removal 1 Remove all output options from the printer 2 Remove the HTU controller card See HTU controller card removal on page 4 369 3 Remove three screws A and one screw B 4 Slide the belt off the lowest gear ...

Page 677: ... 371 7562 Go Back Previous Next HTU drive gear spring removal 1 Remove all output options from the printer 2 Remove the controller card See HTU controller card removal on page 4 369 3 Use a spring hook to remove the spring ...

Page 678: ...72 Service Manual 7562 Go Back Previous Next HTU engagement roller removal 1 Remove all output options from the printer 2 Lay the HTU on its back 3 Remove the screw A to remove the roller you are replacing ...

Page 679: ...t shaft See HTU upper exit shaft removal on page 4 414 2 Unsnap the left side of the roller from the cover and remove the roller HTU front redrive cover removal 1 Remove all output options from the printer 2 Lay the HTU on its back and open the access door 3 Remove four screws A and remove the cover ...

Page 680: ...4 374 Service Manual 7562 Go Back Previous Next HTU front standard bin cover removal 1 Remove all output options from the printer 2 Remove two screws A from the bottom 3 Remove the screw B from the top ...

Page 681: ... Remove the screw C inside the output bin and remove the cover HTU locking lever removal 1 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 2 Remove the two E Clips A and the one E clip B holding the locking lever ...

Page 682: ...4 376 Service Manual 7562 Go Back Previous Next 3 Use a flat blade screwdriver to slide the lever out 4 Remove the screw C ...

Page 683: ...n page 4 375 2 Disconnect the cable to remove the locking level card HTU lower redrive guide removal 1 Remove all output options from the printer 2 Remove the upper guide See HTU upper guide removal on page 4 415 3 Remove 13 screws A from the bottom of the transport unit 4 Remove the two screws B from the edge of the transport unit B 3015189 ...

Page 684: ...4 378 Service Manual 7562 Go Back Previous Next 5 Remove the three screws C from the front of the transport unit 6 Press the tabs to remove the connector from the rear frame C 3015189 ...

Page 685: ...Go Back Previous Next 7 Lift the back edge of the plate and then slide the plate to the rear to remove it Installation note When installing the guide be sure to use a screwdriver to clear the post A from the belt B as shown 1 2 A B ...

Page 686: ...he printer Front hook a Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 b Remove one screw A and then remove the hook Installation note From the back of the hook turn the spring arm 1 2 turn counterclockwise and then hold the arm in place while you install the hook ...

Page 687: ...he rear standard bin cover See HTU rear standard bin cover removal on page 4 394 b Remove the screw A and then remove the hook Installation note From the back of the hook turn the spring arm 1 2 turn counterclockwise and then hold the arm in place while you install the hook ...

Page 688: ...m the printer Front roller a Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 b Remove the screw A to remove the roller Rear roller a Remove the rear standard bin cover See HTU rear standard bin cover removal on page 4 394 b Remove the screw A to remove the roller ...

Page 689: ...t HTU output bin removal 1 Remove the output option from the HTU 2 Rotate the bin up and then pull back to remove it Installation note If you are replacing the output bin FRU then remove the wire stop See HTU output bin wire stop removal on page 4 386 ...

Page 690: ...ous Next HTU output bin extension removal 1 Remove the output bin wire stop HTU output bin wire stop removal on page 4 386 2 Extend the extension until it stops 3 Press the tabs A to release the latches and then pull to remove the extension ...

Page 691: ...n page 4 394 2 Disconnect the output bin solenoid cable A Note Tie a string onto the cable so you can route the new cable through the HTU 3 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 4 Disconnect the plunger B from stopper diverter and the spring C from the solenoid 5 Remove the two screws D and remove the solenoid ...

Page 692: ...4 386 Service Manual 7562 Go Back Previous Next HTU output bin wire stop removal 1 Remove the output option from the HTU 2 Rotate the extension cover down 3 Pull out the sides of the stop to remove it ...

Page 693: ...Repair information 4 387 7562 Go Back Previous Next HTU output option removal 1 Press the release lever slide the top option to the right and lift the top option off 2 1 3 ...

Page 694: ...4 388 Service Manual 7562 Go Back Previous Next 2 Open the top access door press the lever and slide the HTU to the right to remove 1 2 3 ...

Page 695: ...tion 4 389 7562 Go Back Previous Next HTU output option guide removal 1 Remove the rear standard bin cover See HTU rear standard bin cover removal on page 4 394 2 Slide the cables through the rear standard bin cover ...

Page 696: ...ge 4 394 2 Disconnect the output bin solenoid cable A Note Tie a string to the cable so you can route the new cable through the HTU 3 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 4 Disconnect the plunger B from the stopper diverter and the spring C from the solenoid 5 Remove the two screws D and then remove the solenoid ...

Page 697: ...nner cover See HTU right inner cover removal on page 4 398 2 Release the tabs that hold the sensor in place and then disconnect the cable HTU outer front cover removal AIO only 1 Remove all output options from the printer 2 Push up the tabs to release the latches and rotate the cover up to remove it ...

Page 698: ...Next HTU rear redrive cover removal 1 Remove all output options from the printer 2 Remove the access door See HTU access door removal on page 4 361 3 Remove the two screws A from the inside 4 Remove the screw B from the rear A 3015189 B 3014523 ...

Page 699: ...Repair information 4 393 7562 Go Back Previous Next 5 Use a screwdriver to release the two tabs and remove the cover ...

Page 700: ...4 Service Manual 7562 Go Back Previous Next HTU rear standard bin cover removal 1 Remove all output options from the printer 2 Remove two screws A from the bottom 3 Remove the screw B inside the output bin ...

Page 701: ... 4 395 7562 Go Back Previous Next 4 Remove the screw C from the left side 5 Remove two screws D and one screw E from the top 6 LIft off the output option connector bracket F and then lift off the rear standard bin cover ...

Page 702: ...2 Go Back Previous Next 7 Disconnect the cable F and press the tab to disconnect the cable G from the controller card Note If you are replacing the rear standard bin cover FRU then feed the cables through the slot in the cover ...

Page 703: ...ormation 4 397 7562 Go Back Previous Next HTU right bottom cover removal 1 Remove all output options from the printer 2 Remove three screws A from the inside 3 Remove two screws B from bottom and remove the cover ...

Page 704: ...put bin See HTU output bin removal on page 4 383 3 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 4 Remove the two screws A one screw B and disconnect the cable C 5 Remove the HTU drive belt See HTU drive belt removal on page 4 370 6 Remove the two screws D one screw E and disconnect the cable F ...

Page 705: ...Repair information 4 399 7562 Go Back Previous Next 7 Remove the right lower cover Note Observe the routing of cable G through the side frame ...

Page 706: ...4 400 Service Manual 7562 Go Back Previous Next 8 Remove the two screws H 9 Remove the two screws I and two screws J ...

Page 707: ...Repair information 4 401 7562 Go Back Previous Next 10 Lift up the frame and slide the right inner cover out ...

Page 708: ...removal 1 Remove all output options from the printer 2 Remove the front redrive cover See HTU front redrive cover removal on page 4 373 3 Press the outer tabs A to remove the sensor cover 4 Press the inner tabs B to pull out the sensor 5 Disconnect the cable to remove the sensor A B ...

Page 709: ...the printer 2 Remove the rear standard bin cover See HTU rear standard bin cover removal on page 4 394 3 Disconnect the sensor cable A from the controller card 4 Remove the output bin See HTU output bin removal on page 4 383 5 Press tabs to pull out the sensor 6 Pull the cable through the frame to remove the sensor ...

Page 710: ...t HTU sensor input removal 1 Remove all output options from the printer 2 Remove the HTU lower redrive guide See HTU lower redrive guide removal on page 4 377 3 Press the tabs to release the sensor and then disconnect the cable to remove the sensor ...

Page 711: ...U sensor output option position removal 1 Remove all output options from the printer 2 Remove the rear standard bin cover See HTU rear standard bin cover removal on page 4 394 3 Press the tabs to pull out the sensor 4 Disconnect the cable to remove sensor ...

Page 712: ... HTU sensor second removal 1 Remove all output options from the printer 2 Remove the HTU lower redrive guide See HTU lower redrive guide removal on page 4 377 3 Press the tabs to release the sensor and then disconnect the cable to remove the sensor ...

Page 713: ... bin full send card and lens removal on page 4 368 and HTU card bin full receive card and lens removal on page 4 367 3 Route the cable through the frame HTU stopper diverter removal 1 Remove the front standard bin cover See HTU front standard bin cover removal on page 4 374 2 Remove the solenoid plunger and spring from the stopper diverter and then slide the stopper diverter off the option ...

Page 714: ...ts rear removal 1 Remove all output options from the printer 2 Remove the rear redrive cover See HTU rear redrive cover removal on page 4 392 3 Remove one of the gears A to remove the belt you are replacing Note Remove the center belt to access the other two belts ...

Page 715: ...62 Go Back Previous Next HTU to printer cable removal 1 Remove the right inner cover See HTU right inner cover removal on page 4 398 2 Remove the screw A to disconnect the ground cable 3 Press on the tabs to release the connector ...

Page 716: ... 1 Remove all output options from the printer 2 Remove the front redrive cover See HTU front redrive cover removal on page 4 373 3 Remove two screws A 4 Remove the rear redrive cover See HTU rear redrive cover removal on page 4 392 5 Remove two screws B and then remove the cover ...

Page 717: ...op right cover removal 1 Remove all output options from the printer 2 Remove the rear standard bin cover See HTU rear standard bin cover removal on page 4 394 3 Remove two screws A from the top 4 Remove two screws B from the rear and then remove the top cover ...

Page 718: ...k Previous Next HTU transport gear removal 1 Remove the HTU drive belt See HTU drive belt removal on page 4 370 2 Use a flat screwdriver to remove the gear A 3 Remove the E clip B and E clip C and then slide the gears off their posts ...

Page 719: ...formation 4 413 7562 Go Back Previous Next HTU transport motor removal 1 Remove the right inner cover See HTU right inner cover removal on page 4 398 2 Remove the two screws A and then remove the transport motor ...

Page 720: ...anual 7562 Go Back Previous Next HTU upper exit shaft removal 1 Remove the right inner cover See HTU right inner cover removal on page 4 398 2 Remove the metal beam slide 3 Unsnap the upper exit shaft out of the cover ...

Page 721: ...Next HTU upper guide removal 1 Remove all output options from the printer 2 Remove the top redrive cover See HTU top redrive cover removal on page 4 410 3 Remove the two screws A from the front 4 Slide the guide to the left and remove A 3015189 1 2 ...

Page 722: ...nch motor removal 1 Remove the HTU rear standard bin cover See HTU rear standard bin cover removal on page 4 394 2 Disconnect the punch motor cable A from the HTU controller card 3 Remove the three screws B and remove the motor with the bracket A B 3014523 ...

Page 723: ...Repair information 4 417 7562 Go Back Previous Next 4 Remove the two screws C and then remove the bracket C 3014523 ...

Page 724: ...ove the HTU rear standard bin cover See HTU rear standard bin cover removal on page 4 394 2 Remove the HTU top right cover See HTU top right cover removal on page 4 411 3 Remove the E clip A and then remove the gear and gear cap 4 Disconnect the cable B from the punch unit A B ...

Page 725: ...o the left and right while you pull it out of the frame HTU punch gear removal 1 Remove the HTU rear standard bin cover See HTU rear standard bin cover removal on page 4 394 2 Remove the HTU top right cover See HTU top right cover removal on page 4 411 3 Remove the E clip A and then remove the gear and gear cap C D A ...

Page 726: ...4 420 Service Manual 7562 Go Back Previous Next ...

Page 727: ...Connector locations 5 1 7562 Go Back Previous Next 5 Connector locations Locations System board cabling reference For more information see the connector diagram for the System board on page 5 2 ...

Page 728: ...5 2 Service Manual 7562 Go Back Previous Next Connectors System board ...

Page 729: ...rd on page 5 2 Connector Pin Signal Pin Signal J2 Scanner Flatbed Cable Part of Flatbed N A J14 To Scanner Flatbed Cable 10J4309 Flatbed Interface 1 GND 2 24V_FEED_FAN 3 24V_TP_FB_MOTOR 4 24V_FEED_FAN 5 GND 6 TOP_FB_CN 7 TOP_BS_CN 8 5V_SCANNER 9 5V_SCANNER 10 GND 11 MDC_TXD_CN 12 MDC_RXD_CN 13 GND 14 ADF_PAPER_PRES_R 15 FB_COV_CLOSING_R 16 GND 17 FB_NHOME_R 18 ADF_INTERVAL_R 19 GND 20 MDC_RST_NR 2...

Page 730: ... RXD232_N 12 TXD232_N 13 TXO _L 14 TXO _L 15 GND 16 5V_UI 17 5V_UI 18 5V_UI 19 WAKE _L 20 GND 21 PWR_LED2_L 22 PWR_LED1_L 23 5V_ 3V_CONT 24 PWR_BUT_AIO J17 LVPS Cable Part of LVPS 1 5V_ENG_CONN 2 5V_RIP 3 5V_RIP 4 24v 5 24v 6 24v 7 GND 8 GND 9 GND 10 GND 11 GND 12 GND 13 GND 14 GND J25 Modem Cable Part of Modem Option N A System board connectors See System board on page 5 2 ...

Page 731: ...N1 30 V_CDU_LAMP 31 BSR_LVDS_RXIN1 32 V_CDU_LAMP 33 GND 34 GND 35 GND 36 BS_LAMP_ON_R JBLW1 Cartridge Blower Cable 10J0953 Blower RS Waste 1 S_BLOW_FG 2 GND 3 V20_BLT_BLOWER 4 BLOW_PWM 5 S_BLED5 6 G JCCT2 Thermistor on LVPS Cable 10J0974 Weather Station 1 REMOTE_WS 2 GND JCM1 C M Block Cable 10J0932 BLDC C M 1 C_BLDC_HOME 2 GND 3 C_BLDC_HALL_U 4 V45_M_WIND_W 5 C_BLDC_HALL_V 6 V45_M_WIND_V 7 C_BLDC...

Page 732: ...3 VDO_5V_SOURCE 4 V48_ 24V_SW_FU 5 V48_ 24V_SW_PS JDDIV1 Duplexer Diverter Mtr Cable Part of 10J1801 1 V10_D_D_MTR 2 V10_D_D_MTR JDDLED1 Duplex Door LED Cable 10J0948 Duplex Door 1 SDLED1 2 5V or GND 3 SDLED3 4 5V or GND 5 SDLED5 6 5V or GND 7 SDLED7 8 5V or GND JDIMM1 Card Opt Cable N A N A JDIMM2 Card Opt Cable N A N A JDP1 Duplex Paperpath Sensor Cable 10J0957 Duplexer 1 GND 2 GND 3 VS10_S2_DUP...

Page 733: ...ve 1 VIN 2 VIN 3 3 3V_ENG_I 4 GND 5 GND_R 6 VS10_FSRD_LED 7 S_FSRD_ENC 8 GND 9 V25_FSRD_MOT 10 V25_FSRD_MOT JHVPS1 HVPS Cable 10J0939 HVPS 1 24V_SW 2 CHR_AC_ENA 3 M_DEV_PWM_OUT 4 M_AC_PWM_OUT 5 C_AC_PWM_OUT 6 K_DEV_PWM_OUT 7 C_DEV_PWM_OUT 8 K_AC_PWM_OUT 9 C_CHG_PWM_OUT 10 M_CHG_PWM_OUT 11 Y_CHG_PWM_OUT 12 K_CHG_PWM_OUT 13 Y_AC_PWM_OUT 14 GND 15 Y_DEV_PWM_OUT 16 GND 17 GND 18 GND 19 ITM_TX_PWM_CUR_...

Page 734: ...TU 1 K_BLDC_HOME 2 V45_I_WIND_W 3 K_BLDC_HALL_U 4 V45_I_WIND_V 5 K_BLDC_HALL_V 6 V45_I_WIND_U 7 K_BLDC_HALL_W 8 5V_SW 9 K_BLDC_FG 10 GND 11 I2C_DATA_F 12 I2C_CLK_F 13 V10_FRU_3 3V 14 GND 15 GND 16 I_BLDC_FG 17 5V_SW 18 I_BLDC_HALL_W 19 V45_K_WIND_U 20 I_BLDC_HALL_V 21 V45_K_WIND_V 22 I_BLDC_HALL_U 23 V45_K_WIND_W 24 I_BLDC_HOME JL1 LVPS Fan Cable Part of Fan 1 S_LFAN_STALL 2 GND 3 LFAN_OUT 4 V20_L...

Page 735: ...UT 2 S_MPF_OUT_SNS 3 GND 4 VS10_MPF_SM_OUT 5 S_MPF_SM_OUT_SNS 6 GND 7 24V_DUP 8 MPF_PIO_GEN 9 MPF_PIO_ENC JOOPT1 Output Opt Cable 10J0941 Output Options 1 TXD1_OPT_OUT 2 GND 3 GND 4 RXD1_OPT_IN 5 24V_TOPT 6 GND 7 5V_OPTS 8 GND 9 F_BLDC_FG_OUT 10 V10_LVPS_FSR_RLY JPC1 Cyan Memory Cable Part of Part 1 V_CART_3V 2 XP_DAT_C 3 XP_CLK_C 4 GND JPH1 Printhead Cable Part of Printhead N A JPH2 Printhead Cab...

Page 736: ...S1 _S2S 12 S_S2S_FB JPY1 Yellow Memory Cable Part of Part 1 V_CART_3V 2 XP_DAT_Y 3 XP_CLK_Y 4 GND JRDR1 Paperpath Redrive Cable Part of 10J1801 1 GND 2 VS10_SWS 3 S_SWS_FB 4 GND 5 GND 6 GND 7 S_ACC_JAM2_SNS 8 VS10_ACC_JAM2 JSTAG1 Staging Mtr Cable 10J0936 Staging Motor 1 VS10_STAGING_LED 2 S_STAGING_ENC 3 GND 4 V20_STAGING_MTR 5 V20_STAGING_MTR JTCVR1 Cable 10J0950 Bin Full and Output Beacon 1 S_L...

Page 737: ...LED7 8 PAPER TRAY 9 S_WLED9 10 NARROW MEDIA 11 S_WLED11 12 FR DOOR BEACCON 13 S_WLED13 14 LT SIDE WT 15 GND 16 GND 17 S_FD_OPEN_SNS 18 VS10_FD_OPEN JWTBF1 Waste Toner Full Sensors Cable 10J0967 WASTE TONER FULL 1 VS_WST_FUL 2 S_WST_FUL 3 GND JYF1 Yellow Fuser BLDC Cable 10J0931 BLDE Y FUSER 1 Y_BLDC_HOME 2 V45_F_WIND_W 3 Y_BLDC_HALL_U 4 V45_F_WIND_V 5 Y_BLDC_HALL_V 6 V45_F_WIND_U 7 Y_BLDC_HALL_W 8...

Page 738: ...5 12 Service Manual 7562 Go Back Previous Next UICC card ...

Page 739: ...ors with no cables attached Connector J1 J5 J8 J20 UICC card connectors Connector Connects to J3 Touchscreen display J10 OP panel connector to RIP J12 Touchscreen display J21 Speaker J22 USB card reader J23 Haptics motor J24 USB connection to RIP board J25 USB thumbdrive conector ...

Page 740: ...ner interface card connectors with no cables attached Connector CN5 Scanner interface card connectors Connector Connects to CN1 System board CN2 Sensors Platen glass length CN3 Scanner HP sensor CN4 Carriage drive motor CN6 Flatbed scanner cooling fan J1 System board JP1 GND for system board cable ...

Page 741: ...Connector locations 5 15 7562 Go Back Previous Next 550 sheet tray option system card J35 J34 J32 J30 J10 J3 JPTS1 J4 J17 J2 ...

Page 742: ... 2 Input 3 5V_Switch J3 Pick motor 1 5V_Switch 2 ENCODER 3 GND 4 Motor 5 Motor J4 Paper level sensor 1 5V_Switch 2 P_LEV_SENSOR_1 3 GND 4 5 5V_Switch 6 P_LEV_SENSOR_2 7 GND J10 Feed motor 1 5V_Switch 2 ENCODER 3 GND 4 Motor 5 Motor 6 J17 Jam Led 1 JAM_LIGHTPIPE 2 Ground 3 JAM_DOOR_LED 4 Ground J30 Paper port to next option 1 GND 2 PP_RXD 3 GND 4 PP_TXD 5 MTR2 ENCODER 6 S2 J32 Paper port to printer...

Page 743: ... Next J34 LED tray 1 TRAY_LIGHTPIPE 2 GND J35 Power IN 1 24V 2 5V 3 Ground JPTS1 Pass thru sensor 1 24V 2 5V 3 5V_Switch 550 sheet tray option system card connectors See 550 sheet tray option system card on page 5 15 Connector Pin Signal Pin Signal ...

Page 744: ...5 18 Service Manual 7562 Go Back Previous Next 2000 sheet high capacity feeder option system card J35 J34 J32 J10 J3 JPTS1 J4 J17 J11 J2 J16 ...

Page 745: ... Pin Signal J2 Jam door sensor 1 GND 2 Input 3 5V_Switch J3 Pick motor 1 5V_Switch 2 ENCODER 3 GND 4 Motor 5 Motor J4 Paper level sensor 1 5V_Switch 2 P_LEV_SENSOR_1 3 GND 4 5 5V_Switch 6 P_LEV_SENSOR_2 7 GND J10 Feed motor 1 5V_Switch 2 ENCODER 3 GND 4 Motor 5 Motor 6 J11 Elevator sensor 1 5V_Switch 2 Input 3 Ground 4 Ground J16 Elevator motor 1 5V_Switch 2 ENCODER 3 Ground 4 Motor 5 Motor J17 Ja...

Page 746: ...ND 4 PP_TXD 5 S2 J34 LED tray 1 TRAY_LIGHTPIPE 2 GND J35 Power IN 1 24V 2 5V 3 Ground JPTS1 Pass thru sensor 1 24V 2 5V 3 5V_Switch 2000 sheet high capacity feeder option system card connectors See 2000 sheet high capacity feeder option system card on page 5 18 Connector Pin Signal Pin Signal ...

Page 747: ...Connector locations 5 21 7562 Go Back Previous Next 5 bin mailbox system card ...

Page 748: ... 21 Connector Connects to J1A HTU connector J1B HTU connector J2 Motor J3 Bin1 Output bin 1 sensor J4 Bin4 Solenoid 4 J5 Bottom Input sensor J6 Bin2 Output bin 2 sensor J7 Bin3 Solenoid 3 J8 Bin3 Output bin 3 sensor J9 Bin2 Solenoid 2 J10 Bin4 Output bin 4 sensor J11 Top Pass thru sensor J12 Bin1 Solenoid 1 J13 Bin5 Output bin 5 sensor J17 LED Output bin LEDs J18 Program HTU connector J21 Beacon J...

Page 749: ...Connector locations 5 23 7562 Go Back Previous Next Finisher Stacker system card HTU system card ...

Page 750: ...5 24 Service Manual 7562 Go Back Previous Next ...

Page 751: ...mark attachments Individual maintenance part expected life Lubrication specifications Lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemically attack polycarbonate parts The motor drive FRUs contain the proper lubricant in the FRU Use only the lubricant included ...

Page 752: ...7562 Go Back Previous Next Redrive parts packet 1 Using the 739A grease that came with the redrive assembly lubricate the four posts A 2 Install the gears 3 Using the 744 grease lubricate the teeth B of the gears as shown ...

Page 753: ...e 6 3 7562 Go Back Previous Next Fuser drive assembly 1 Using the 739A grease that came with the fuser drive assembly lubricate the post A 2 Install the gear 3 Using the 744 grease lubricate the teeth B of the gear as shown ...

Page 754: ...6 4 Service Manual 7562 Go Back Previous Next ...

Page 755: ...est of the base machine Units FRU Refers to the number of units packaged together and identified by the part number Description Provides more descriptive information to help identify the part Removal procedure Links directly to the instructions for removing the part NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration Model information ...

Page 756: ...7 2 Service Manual 7562 Go Back Previous Next Assembly 1 Front right and top covers 1 2 3 4 5 7 6 8 12 11 13 14 15 16 17 18 19 20 21 22 23 9 10 ...

Page 757: ... 1 Scanner right side cover Scanner right side cover removal on page 4 215 12 40X7183 1 1 AIO option cover AIO option cover removal on page 4 4 13 40X7120 1 1 Right cover Right cover removal on page 4 26 14 40X7189 1 1 Cave light Out beacon cable 40X7189 on page 7 70 15 40X6099 1 1 Standard media tray 550 sheet media tray assembly Standard media tray removal on page 4 149 16 40X7111 1 1 Front acce...

Page 758: ...7 4 Service Manual 7562 Go Back Previous Next Assembly 2 Left and rear covers 1 2 3 5 6 7 8 9 10 11 12 13 14 4 ...

Page 759: ...including Duplex belt shield Connector shield Left access door assembly removal on page 4 10 7 40X7147 1 1 MPF door assembly including MPF door cover MPF outer plate MPF side restraint Paper guide slide Multipurpose feeder MPF cover removal on page 4 21 8 40X7121 1 1 Lower left cover Lower left cover removal on page 4 16 9 40X7157 1 1 Belts parts packet including MPF drive belt Duplex drive belt M...

Page 760: ...7 6 Service Manual 7562 Go Back Previous Next Assembly 3 Front 1 2 4 5 6 7 8 3 3 3 3 ...

Page 761: ...g Waste toner sensors 2 Paper auto size sensor Paper path sensor not shown Bin full sensor not shown Waste toner sensor removal on page 4 164 Waste toner full sensor removal on page 4 168 Paper auto size sensor removal on page 4 115 Bin full sensor removal on page 4 34 5 40X7161 1 1 Waste toner tray bracket Waste toner tray bracket removal on page 4 168 6 40X7139 1 1 HVPS assembly with cable shiel...

Page 762: ...7 8 Service Manual 7562 Go Back Previous Next Assembly 3 1 Front continued 1 2 4 5 1 1 1 3 ...

Page 763: ...rtridge memory block removal on page 4 40 2 40X7160 1 1 Paper pick mechanism assembly Paper pick mechanism assembly removal on page 4 118 3 40X6104 2 2 Pick tire roll assembly Pick rolls removal on page 4 120 4 40X7143 4 1 Cartridge contact block assembly Cartridge contact block assembly removal on page 4 38 5 40X7126 1 1 Media tray rails 1 right 1 left Media tray rail removal on page 4 89 ...

Page 764: ...7 10 Service Manual 7562 Go Back Previous Next Assembly 4 Left 1 2 5 6 8 7 4 3 ...

Page 765: ...taging deflector assembly removal on page 4 138 4 40X7146 1 1 Staging deflector assembly with sensors Staging deflector assembly removal on page 4 138 5 40X7172 1 1 Fuser MPF autocomp parts packet including Fuser datum rear bellcrank Fuser datum front bellcrank Fuser datum bellcrank spring 2 Autocomp ACM bias spring MPF rear breakaway support MPF front breakaway support Datum bell crank removal on...

Page 766: ...7 12 Service Manual 7562 Go Back Previous Next Assembly 4 1 Left continued 1 2 3 4 ...

Page 767: ...assembly 220V 40X7102 Fuser assembly 100V 2 40X7153 1 1 Left access door pistons parts packet including Piston clip pin Left door spring support Piston housing assembly Door support anchor pin 3 Left access door piston removal on page 4 77 3 40X7165 1 1 Fuser system card and LVPS cable with cable ties Fuser system card and LVPS cable removal on page 4 63 4 40X7103 1 1 ITU module assembly ITU assem...

Page 768: ...7 14 Service Manual 7562 Go Back Previous Next Assembly 5 Rear 1 4 5 8 10 6 9 2 3 7 11 ...

Page 769: ... 1 Scanner left side front cover Scanner left side front cover removal on page 4 214 3 40X7194 1 1 Scanner left side rear cover Scanner left side rear cover removal on page 4 214 4 40X7131 1 1 Main fan Main fan removal on page 4 88 5 40X7128 1 1 LVPS exit duct LVPS exit duct removal on page 4 84 6 40X7129 1 1 LVPS fan LVPS fan removal on page 4 85 7 40X7152 1 1 MPF drive assembly MPF drive assembl...

Page 770: ...7 16 Service Manual 7562 Go Back Previous Next Assembly 5 1 Rear continued 4 6 3 2 1 5 ...

Page 771: ... assembly removal on page 4 54 3 40X7155 1 1 Exit cooling duct assembly Exit cooling duct removal on page 4 56 4 40X7187 1 1 System board System board removal on page 4 150 5 40X6501 1 1 CPU cooling fan CPU cooling fan removal on page 4 46 6 40X7140 System board and HVPS card parts packet including RIP card shield HVPS standoff HVPS card standoff Step 3 of Low voltage power supply LVPS removal on ...

Page 772: ...7 18 Service Manual 7562 Go Back Previous Next Assembly 6 Flatbed scanner ...

Page 773: ...3 1 1 Carriage belt Carriage drive motor assembly removal on page 4 218 9 40X7210 1 1 Scanner interface card assembly Scanner interface card removal on page 4 233 10 40X4521 1 1 Carriage drive motor assembly with cable Carriage drive motor assembly removal on page 4 218 11 40X4528 1 1 Scanner reference LED cable assembly Scanner reference LED sensor cable removal on page 4 235 12 40X4532 1 1 Scann...

Page 774: ...7 20 Service Manual 7562 Go Back Previous Next Assembly 7 ADF unit assembly 1 ...

Page 775: ...log 7 21 7562 Go Back Previous Next Assembly 7 ADF unit assembly Asm index Part number Units mach Units FRU Description Removal procedure 7 1 40X7206 1 1 ADF unit assembly ADF unit assembly removal on page 4 203 ...

Page 776: ...7 22 Service Manual 7562 Go Back Previous Next Assembly 8 ADF covers 1 2 4 3 5 6 7 8 9 10 11 ...

Page 777: ... assembly ADF right hinge removal on page 4 194 5 40X4564 1 1 Document tray extension ADF document tray extension removal on page 4 175 6 40X7209 1 1 ADF platen cushion ADF platen cushion removal on page 4 193 7 40X3438 1 1 ADF lower door assembly ADF lower door assembly removal on page 4 185 8 40X3445 1 1 Media pinch pad assembly ADF media pinch pad assembly removal on page 4 186 9 40X7212 1 1 AD...

Page 778: ...7 24 Service Manual 7562 Go Back Previous Next Assembly 9 ADF feed and drive 1 2 3 4 5 6 12 7 8 9 10 ...

Page 779: ...e 4 199 5 40X2749 1 4 Feed one way bearing and gear kit ADF feed 1 way bearing and gears removal on page 4 180 6 40X2750 1 1 Bushing 6 mm ADF pick roll position cam assembly removal on page 4 189 7 40X4542 1 1 Pinch roll assembly ADF pinch roll assembly removal on page 4 192 8 40X2760 1 9 Transport drive gear pulley and belt kit front ADF transport drive gears front removal on page 4 197 9 40X4548...

Page 780: ...7 26 Service Manual 7562 Go Back Previous Next Assembly 10 ADF electronics 1 2 3 4 5 6 7 9 11 10 12 14 13 15 16 17 18 19 20 21 8 ...

Page 781: ...bly ADF controller card removal on page 4 174 11 40X4554 1 1 Switch ADF closed interlock Switch ADF closed interlock removal on page 4 210 12 40X4555 1 1 Duplex CCD interface cable assembly ADF duplex CCD assembly removal on page 4 176 13 40X4565 1 1 ADF duplex CCD scan glass assembly ADF duplex CCD scan glass assembly removal on page 4 179 14 40X7217 1 1 ADF duplex CCD assembly ADF duplex CCD ass...

Page 782: ...7 28 Service Manual 7562 Go Back Previous Next Assembly 11 Optional 550 sheet tray 2 3 1 ...

Page 783: ...ndex P N Units opt Units FRU Description Removal procedure 11 1 40X6967 1 1 550 sheet tray option N A 2 40X6102 1 1 550 sheet drawer assembly 550 sheet drawer assembly removal on page 4 239 3 40x6099 1 1 550 sheet media tray assembly 550 sheet media tray assembly removal on page 4 240 ...

Page 784: ...7 30 Service Manual 7562 Go Back Previous Next Assembly 12 Optional 550 sheet drawer assembly 4 5 3 2 2 1 ...

Page 785: ...4 241 2 40X6101 2 2 Anti tip latch assembly 550 sheet tray left anti tip latch removal on page 4 247 and 550 sheet tray right anti tip latch assembly removal on page 4 256 3 40X6274 1 3 550 sheet 2000 sheet input option sensor pack 550 sheet tray pass thru sensor removal on page 4 249 4 40X6103 1 1 550 sheet tray pick assembly 550 sheet tray pick assembly removal on page 4 250 5 40X6104 2 2 Pick r...

Page 786: ...7 32 Service Manual 7562 Go Back Previous Next Assembly 13 Optional 2000 sheet high capacity feeder complete 1 ...

Page 787: ... 7562 Go Back Previous Next Assembly 13 Optional 2000 sheet high capacity feeder complete Index P N Units opt Units FRU Description Removal procedure 13 1 40X6968 1 1 2000 sheet high capacity feeder media tray option N A ...

Page 788: ...7 34 Service Manual 7562 Go Back Previous Next Assembly 14 Optional 2000 sheet high capacity feeder 2 4 5 6 8 1 9 13 6 14 11 3 7 10 12 ...

Page 789: ...acity feeder controller card assembly removal on page 4 260 7 40X6101 2 2 Anti tip latch assembly 2000 sheet high capacity feeder left anti tip latch assembly removal on page 4 278 and 2000 sheet high capacity feeder right anti tip latch assembly removal on page 4 306 8 40X6971 1 1 2000 sheet high capacity feeder right cover 2000 sheet high capacity feeder right side cover removal on page 4 308 9 ...

Page 790: ...7 36 Service Manual 7562 Go Back Previous Next Assembly 15 Finisher High capacity ouput stacker assembly ...

Page 791: ...sher or stacker bottom cover removal on page 4 334 9 40X4618 1 1 Sensor bin media present Finisher or stacker sensor finisher bin media present removal on page 4 350 10 40X4619 1 1 Output bin extension Finisher or stacker output bin extension removal on page 4 343 11 40X7241 1 1 Finisher controller card assembly Finisher or stacker controller card assembly removal on page 4 335 11 40X7253 1 1 Stac...

Page 792: ...7 38 Service Manual 7562 Go Back Previous Next Assembly 15 1 Finisher High capacity output stacker assembly continued ...

Page 793: ...on page 4 355 4 40X4622 1 1 Rear tamper motor assembly Finisher or stacker tamper drive motor assembly removal on page 4 357 5 40X4624 1 1 Tamper recoil spring Finisher or stacker tamper recoil spring removal on page 4 358 6 40X5909 1 1 Sensor tamper front and rear paddle Finisher or stacker sensor paddle HP removal on page 4 351 7 40X4623 1 1 Tamper drive belt Finisher or stacker tamper drive bel...

Page 794: ...7 40 Service Manual 7562 Go Back Previous Next Assembly 16 Finisher stapler assembly 1 2 ...

Page 795: ...apler assembly Asm Index Part number Units mach Units FRU Description Removal procedure 16 1 40X7246 1 1 Stapler assembly Finisher stapler unit assembly removal on page 4 360 2 40X5909 1 1 Sensor media in stapler Finisher or stacker sensor pass thru removal on page 4 352 ...

Page 796: ...7 42 Service Manual 7562 Go Back Previous Next Assembly 17 Finisher Stacker assembly complete 1 ...

Page 797: ...562 Go Back Previous Next Assembly 17 Finisher Stacker assembly complete Asm Index Part number Units mach Units FRU Description Removal procedure 18 1 40X7230 1 1 Finisher assembly N A 18 1 40X7251 1 1 Stacker assembly N A ...

Page 798: ...7 44 Service Manual 7562 Go Back Previous Next Assembly 18 5 bin mailbox assembly complete 1 ...

Page 799: ...Parts catalog 7 45 7562 Go Back Previous Next Assembly 18 5 bin mailbox assembly complete Index P N Units mach Units FRU Description Removal procedure 19 1 40X7254 1 1 5 bin mailbox total option N A ...

Page 800: ...7 46 Service Manual 7562 Go Back Previous Next Assembly 19 5 bin mailbox assembly covers 1 5 6 10 11 3 4 2 7 9 8 ...

Page 801: ...in full beacon card and light pipe removal on page 4 313 5 40X7256 1 1 LED card assembly 5 bin mailbox bin full beacon card and light pipe removal on page 4 313 6 40X7255 1 1 Front cover 5 bin mailbox front cover removal on page 4 319 7 40X7261 1 1 LED jam cover 5 bin mailbox access door removal on page 4 310 8 40X4528 1 1 Scanner reference LED cable assembly 5 bin mailbox paper jam beacon removal...

Page 802: ...7 48 Service Manual 7562 Go Back Previous Next Assembly 20 5 bin mailbox assembly interior 1 2 11 7 8 8 8 8 9 12 13 3 4 5 2 2 2 14 11 10 10 10 6 ...

Page 803: ...sor 5 bin mailbox sensor pass thru assembly removal on page 4 329 7 40X4633 1 1 Bin full sensor 5 bin mailbox output bin sensors removal on page 4 325 8 40X7268 1 1 Bin full flag 5 bin mailbox media bin full actuator removal on page 4 321 9 40X4635 4 1 Deflector gate solenoid 5 bin mailbox diverter solenoid removal on page 4 316 10 40X5750 4 1 Diverter spring 5 bin mailbox diverter spring removal ...

Page 804: ...7 50 Service Manual 7562 Go Back Previous Next Assembly 21 HTU complete 1 ...

Page 805: ...Parts catalog 7 51 7562 Go Back Previous Next Assembly 21 HTU complete Index P N Units mach Units FRU Description Removal procedure 21 1 40X7275 1 1 Redrive unit total asm N A ...

Page 806: ...7 52 Service Manual 7562 Go Back Previous Next Assembly 22 HTU covers 1 5 6 8 9 11 13 12 7 2 10 4 3 ...

Page 807: ...1 HTU right bottom cover HTU right bottom cover removal on page 4 397 6 40X7280 1 1 HTU front standard bin cover HTU front standard bin cover removal on page 4 374 7 40X7274 1 1 HTU outer front cover AIO only HTU outer front cover removal AIO only on page 4 391 8 40X7279 1 1 HTU front redrive cover HTU front redrive cover removal on page 4 373 9 40X7286 1 1 HTU top redrive cover HTU top redrive co...

Page 808: ...7 54 Service Manual 7562 Go Back Previous Next Assembly 23 HTU left interior 1 5 8 6 2 4 7 9 3 3 3 ...

Page 809: ...sensor removal on page 4 391 4 40X7324 1 1 Drive motor gears parts pkt M6 e clip 4 mm e clip Redrive pulley Pulley gear Idler roller7 HTU transport gear removal on page 4 412 5 40X7288 1 1 HTU belts pulley parts pkt HTU drive belt removal on page 4 370 and HTU timing belts rear removal on page 4 408 6 40X4626 1 1 HTU bin full send card HTU card bin full send card and lens removal on page 4 368 7 4...

Page 810: ...7 56 Service Manual 7562 Go Back Previous Next Assembly 24 HTU right interior 1 3 5 6 7 8 10 12 13 11 15 14 19 20 2 2 9 4 16 17 18 ...

Page 811: ...ns removal on page 4 367 10 40X5544 1 1 HTU bin full receive PCBA HTU card bin full receive card and lens removal on page 4 367 11 40X7310 1 1 HTU output bin divert solenoid HTU output bin solenoid removal on page 4 385 12 40X7281 1 1 HTU locking lever HTU locking lever removal on page 4 375 13 40X7311 1 1 HTU stop diverter HTU stopper diverter removal on page 4 407 14 40X7309 1 1 HTU output optio...

Page 812: ...7 58 Service Manual 7562 Go Back Previous Next Assembly 25 HTU with hole punch complete 1 ...

Page 813: ...catalog 7 59 7562 Go Back Previous Next Assembly 25 HTU with hole punch complete Index P N Units mach Units FRU Description Removal procedures 25 1 40X7235 1 1 Redrive unit with hole punch total assembly N A ...

Page 814: ...7 60 Service Manual 7562 Go Back Previous Next Assembly 26 HTU with hole punch covers 1 5 7 9 10 12 14 13 8 2 11 4 6 3 ...

Page 815: ...t bottom cover HTU right bottom cover removal on page 4 397 6 40X7299 1 1 Chad hopper HTU right bottom cover removal on page 4 397 7 40X7280 1 1 HTU front standard bin cover HTU front standard bin cover removal on page 4 374 8 40X7274 1 1 HTU outer front cover AIO only HTU outer front cover removal AIO only on page 4 391 9 40X7279 1 1 HTU front redrive cover HTU front redrive cover removal on page...

Page 816: ...7 62 Service Manual 7562 Go Back Previous Next Assembly 27 HTU with hole punch left interior 1 6 9 8 2 5 10 11 3 3 3 4 7 13 12 ...

Page 817: ... removal on page 4 362 5 40X7324 1 1 Drive motor gears parts pkt HTU transport gear removal on page 4 412 6 40X7288 1 1 HTU belts pulley parts pkt HTU drive belt removal on page 4 370 and HTU timing belts rear removal on page 4 408 7 40X7327 1 1 Punch motor HTU punch motor removal on page 4 416 8 40X4626 1 1 HTU bin full send card HTU card bin full send card and lens removal on page 4 368 9 40X730...

Page 818: ...h MPF sensor Tray 1 machine side Duplex motor Staging motor Thermistor redrive HVPS cable Option bottom Ground Duplex door beacon side Ref edge ground Blower right side waste Duplexer Waste toner full 40X7170 1 Beacon cables parts packet including Waste toner Bin full output beacon Front door beacon 40X7171 1 Thermistors parts packet including Thermistor weather station compensator Fuser thermal g...

Page 819: ...to printer cable Sensor exit cable Feeder sensor cable Jam latch cable Jam access door sensor cable Jam access door sensor 2 cable Jam door LED cable N A 40X7273 1 Mailbox cable parts pack Bin full sensor cable Exit tray LED cable Tray LED cable Jam door LED cable Option to printer cable N A 40X7325 1 Tamper full cable N A 40X7154 1 Output options relocation kit N A 40X7211 99 AIO unique screws pa...

Page 820: ... MarkNet N8130 10 1000 F adapter NS 40X5301 1 1 256MB DDR DRAM DIMM NS 40X5302 1 1 512MB DDR DRAM DIMM NS 40X5303 1 1 1GB DDR DRAM DIMM NS 40X5704 1 1 256MB NAND flash card NS 40X5969 1 1 Korean font card NS 40X5970 1 1 Simplified Chinese font card NS 40X5971 1 1 Traditional Chinese font card NS 40X5972 1 1 Japanese font card NS 40X6337 1 1 Arabic font card NS 40X7055 1 1 MarkNet N8110 fax card NS...

Page 821: ...J0944 ITM autoconnect cable Right frame System board connector JITM1 See ITU autoconnect removal on page 4 73 40X7167 10J0930 BLDC K ITU cable EP drive System board connector JKI1 See EP drive assembly removal on page 4 54 Note Use cable ties to attach the toroids to the new cables as you replace them 10J0931 BLDC Y fuser cable EP drive System board connector JYF1 10J0932 BLDC C M cable EP drive S...

Page 822: ... See MPF sensor plate assembly removal on page 4 106 2 Remove the LVPS exit duct to route the cable through the hole in the lower frame See LVPS exit duct removal on page 4 84 10J0933 Autocomp W2W cable Behind Tray 1 between MPF redrive gears and rear frame System board connector JTRAY1 See MPF drive assembly removal on page 4 104 10J0935 Duplex motor cable Left access door System board connector ...

Page 823: ... 4 16 10J0949 Ref edge ground cable Staging paper path reference edge See Staging paper path reference edge assembly removal on page 4 140 10J0951 Paper path redrive sensor cable Paper path redrive System board connector JRDR1 See Paper path redrive assembly with sensors removal on page 4 116 10J0953 Blower right side waste cable Behind blower on top frame under printhead access cover System board...

Page 824: ...left side covers See Scanner left side front cover removal on page 4 214 and Scanner left side rear cover removal on page 4 214 40X7199 10J0963 Front host USB cable OP panel housing to UICC card Front USB cable removal on page 4 59 10J0971 Panel USB Hub H cable Under flatbed scanner assembly System board connector JFMUSB OP panel cables removal on page 4 110 10J4302 AIO cavelight cable Connects to...

Page 825: ...ssembly Sizes are as close to actual as possible as long as the printout is not scaled or resized Screw identification table P N Screw type Location Qty 10B1580 6 1 75 Panhead Main fan to exit cooling fan duct 2 LVPS fan to LVPS exit duct 2 10J1046 3 x 5 mm Pads to bottom plate 6 Bottom plate to cartridge rails 2 10J1733 M3 5 x 10 mm Flathead ITU DS roller plate to paper path staging assembly 2 10...

Page 826: ...r assembly 8 Cartridge rail assemblies to frame left and right 1 per rail 8 EP drive assembly to frame 8 Exit cooling fan duct assembly to frame 1 Flatbed scanner assembly to frame 5 Fuser drive assembly to frame 3 Ground cables to frame 4 LVPS to frame 3 Media tray rails to bottom plate 1 per rail 2 Operator panel assembly to frame 1 Post to HVPS board and frame plate above it 2 Rear cover to sys...

Page 827: ...ear cover 1 88A0323 Plastite M3 5 x 8 mm PAN AIO front lower cover to top cover 4 AIO LS rear frame to rear frame 8 AIO RR strile plate to rear frame 2 AIO RS rear frame to rear frame 5 AIO strike plates to lower frame 2 ACM bias spring to lower frame 1 Auto connect harness to frame 7 Bottom plate to frame 7 Contact bracket to HVPS board 3 Cable retainers to frame 4 Cartridge blower assembly to fr...

Page 828: ...or panel cover 4 Printhead access cover to top cover 3 Rear cover to frame 2 Rear upper cover to rear cover 1 Redrive assembly 3 Right cover to frame 5 Scanner left side front cover to operator panel 1 Scanner rear cover to frame 1 Speaker to top cover 1 Top cover to left cover and front frame 3 Tray beacon cable plate assembly 4 UICC card to operator panel cover 4 Waste toner left cover to frame ...

Page 829: ...ssembly 1 1126829 E clip M4 Fuser drive gear 1 Left access door front piston to frame and door assembly 3 Left access door rear piston to frame 1 Redrive train 1 1126830 E clip M5 Bellcrank daturn front and rear 2 MPF pivot shaft 2 MPF pulley 1 Spur 17T Helicai gear 2 1126831 E clip M6 MPF redrive gear 2 Screw identification table continued P N Screw type Location Qty ...

Page 830: ...7 76 Service Manual 7562 Go Back Previous Next ...

Page 831: ... of the pages available in various menus While they are as close as possible to what you will see variations in printing may result from individual user printer settings media and printer alignment Print tests Print Quality Pages Title page total of five From the Diagnostics menu select PRINT TESTS Print Quality Pages ...

Page 832: ...A 2 Service Manual 7562 Go Back Previous Next Print Quality Pages Page 1 total of five ...

Page 833: ...Appendix A Print samples A 3 7562 Go Back Previous Next Print Quality Pages Page 2 total of five ...

Page 834: ...A 4 Service Manual 7562 Go Back Previous Next Print Quality Pages Page 3 total of five ...

Page 835: ...Appendix A Print samples A 5 7562 Go Back Previous Next Print Quality Pages Page 4 total of five ...

Page 836: ...A 6 Service Manual 7562 Go Back Previous Next Registration and alignment Quick Test Page From the Diagnostics menu select REGISTRATION Quick Test ...

Page 837: ...Appendix A Print samples A 7 7562 Go Back Previous Next Printhead mechanical alignment test page From the Diagnostics menu select MISC TESTS Printhead Inst ...

Page 838: ...A 8 Service Manual 7562 Go Back Previous Next Printhead electronic alignment test page Magenta one of two From the Diagnostics menu select Alignment Menu select a color Quick Test ...

Page 839: ...Appendix A Print samples A 9 7562 Go Back Previous Next Printhead electronic alignment test page Magenta two of two ...

Page 840: ...A 10 Service Manual 7562 Go Back Previous Next Printhead linearity test page From the Diagnostics menu select Alignment Menu select a color Linearity Quick Test ...

Page 841: ...separator roll removal 4 194 ADF separator torque limiter assembly removal 4 195 ADF solenoid assembly removal 4 196 ADF top door assembly removal 4 171 ADF transport drive gears front removal 4 197 ADF transport drive gears rear removal 4 199 ADF transport drive motor bracket assembly with cable removal 4 200 ADF turn guide removal 4 202 ADF unit assembly removal 4 203 Adjust Calibration Values 3...

Page 842: ...agnostice menu menus list 3 8 Diagnostics menu 3 8 BASE SENSOR TEST 3 23 DEVICE TESTS 3 23 Disk Test Clean 3 24 Flash Test 3 24 Quick Disk Test 3 23 Drift Sensors 3 13 DUAL DIODE ADJUST 3 10 DUPLEX TESTS 3 18 Duplex Quick Tests 3 18 Duplex Top Margin Offset 3 18 entering 3 8 EP SETUP 3 26 DC Charge Adjustment 3 27 Dev Bias Adj 3 27 EP Defaults 3 26 Fuser Temp 3 27 OP Point Boost 3 27 Transfer Adju...

Page 843: ... exit cooling duct removal 4 56 exiting configuration menu 3 35 F Factory Defaults 3 31 fasteners 7 71 Fax Storage Location 3 32 Feed Test 3 18 3 20 SCANNER 3 28 Feed to All Bins 3 20 Finisher Feed Test 3 22 Finisher Sensor Test 3 22 firmware and or system electronics 900 999 2 70 Flash Test 3 24 flatbed cooling fan removals 4 220 flatbed scanner assembly removal 4 226 flatbed scanner CCD assembly...

Page 844: ...tchet collar removal 4 98 MPF redrive assembly removal 4 104 MPF sensor plate assembly removal 4 106 MPF wear strips removal 4 107 multipurpose feeder cover removal 4 21 N narrow media sensor removal 4 137 near narrow media sensor removal 4 137 network service check 2 186 NumPad Job Assist 3 32 O OP Point Boost 3 27 operator panel description 3 1 indicator light 3 1 3 2 3 3 3 4 operator panel bott...

Page 845: ...F lower door assembly 4 185 ADF pick pad cover assembly 4 188 ADF pick roll position cam assembly 4 189 ADF pinch roll assembly 4 192 ADF platen cushion 4 193 ADF rear cover 4 171 ADF right hinge 4 194 ADF separator roll 4 194 ADF separator torque limiter assembly 4 195 ADF solenoid assembly 4 196 ADF top door assembly 4 171 ADF transport drive gears front 4 197 ADF transport drive gears rear 4 19...

Page 846: ...ner sensor 4 164 waste toner tray bracket 4 168 removals 2000 sheet high capacity feeder bellcrank assembly 4 259 controller card assembly 4 260 drive assembly 4 261 elevator home sensor 4 264 jam clearance cover 4 268 jam clearance top cover 4 273 jam door clearance sensor 4 274 LED bracket 4 277 left anti tip latch assembly 4 278 left side cover 4 280 lift drive motor assembly 4 289 media tray a...

Page 847: ...er cover 4 398 sensor cable bin full send and receive 4 407 sensors access door interlock 4 402 empty bin 4 403 input 4 404 output option position 4 405 second 4 406 stopper diverter 4 407 timing belts rear 4 408 top redrive cover 4 410 top right cover 4 411 transport gear 4 412 transport motor 4 413 upper exit shaft removal 4 414 upper guide 4 415 removals stacker access door beacon LED and beaco...

Page 848: ...er 2 172 input sensor 2 176 narrow media sensor 2 176 near narrow media sensor 2 176 networking 2 186 S1 sensor 2 176 tray linking 2 197 service error 900 xx System software error 2 155 service tips identifying system board cabling 5 1 setting printer alignment 3 12 SIZE SENSING 3 31 speaker removal 4 113 specifications acoustics 1 4 dimensions 1 3 electrical 1 4 environment 1 5 memory configurati...

Page 849: ...522 Carriage belt tensioner assembly 7 19 40X4523 Carriage belt 7 19 40X4524 Sensor scanner HP with bracket 7 19 40X4528 HTU access dr beacon pcba 7 53 7 61 40X4528 Left access beacon 7 37 40X4528 Scanner reference LED cable assembly 7 19 7 47 40X4529 Scanner HP sensor cable assembly 7 19 40X4530 Scanner FB length sensor cable assembly 7 19 40X4532 Scanner reference LED assembly 7 19 40X4534 Senso...

Page 850: ...5301 256MB DDR DRAM DIMM 7 66 40X5302 512MB DDR DRAM DIMM 7 66 40X5303 1GB DDR DRAM DIMM 7 66 40X5544 Receive PCBA transparency detect 7 53 40X5544 HTU bin full receive PCBA 7 57 40X5544 Receive PCBA bin full 7 53 7 61 40X5544 Receive PCBA transparency detect 7 61 40X5544 Sensor bin full receive 7 37 40X5545 Output beacon card 7 39 40X5545 Output bin LED 7 49 40X5545 Standard output bin LED 7 37 4...

Page 851: ... 160GB hard drive 7 66 40X7062 MarkNet N8250 802 11g US server 7 66 40X7063 MarkNet N8250 802 11g RW server 7 66 40X7100 Fuser assembly 115V 7 13 40X7101 Fuser assembly 220V 7 13 40X7102 Fuser assembly 100V 7 13 40X7103 ITU assembly 7 13 40X7104 Power cord U S Canada 7 15 40X7105 Rear cover 7 5 40X7111 Front access door and pivot 7 3 40X7112 Housing interlock assembly with sensor 7 7 40X7117 Speak...

Page 852: ...69 40X7168 Cables parts packet 7 64 40X7170 Beacon cables parts packet 7 64 40X7170 cables waste toner bin full sensor front door beacon 7 69 40X7171 thermistors weather station compensation fuser thermal guide assembly 7 70 40X7171 Thermistors parts packet 7 64 40X7172 Datum bellcrank MPF breakaway ACM bias spring parts pack 7 11 40X7173 Screws parts packet 7 64 40X7174 Pins pads parts packet 7 5...

Page 853: ...5 m ST 7 15 40X7230 Stapler assembly 7 43 40X7231 Finisher rear cover 7 37 40X7232 Front cover 7 37 40X7233 Top cover 7 37 40X7234 Left access door assembly 7 37 40X7235 Redrive unit with hole punch total assembly 7 59 40X7236 Beacon clear lens 7 37 7 47 40X7237 Beacon housing 7 37 40X7238 Backup redrive roller 7 37 40X7239 Bottom cover 7 37 40X7240 Finisher bin full spring 7 37 40X7241 Finisher c...

Page 854: ...r 7 61 40X7297 Hole punch cable 7 65 40X7299 Chad hopper 7 61 40X7300 HTU diverter gate spring 7 57 40X7302 HTU controller card 7 55 7 63 40X7303 HTU engage output option roller 7 57 40X7304 HTU output option with spring hook 7 57 40X7305 HTU upper redrive guide 7 55 7 63 40X7306 HTU output bin extension 7 57 40X7307 HTU output tray 7 57 40X7308 HTu output bin stop 7 57 40X7309 HTU output option d...

Page 855: ...VPS Fan JL1 JDP1 8 1 2 3 4 5 6 7 9 JDUPL1 1 2 3 4 5 6 1 2 3 4 5 JWTB1 Optional Hard Drive JCVR1 1 2 3 4 5 JPP2 Thermistor LVPS FG Power Switch Input Option Duplex Unit Door LED Paper Path Sensor MPF Sensor Motor Motor Paper Path Staging Duplex Motor Staging Motor Staging Deflector Assembly Housing Interlock Assembly Front Door Sensor Front Access Door Beacon Paper Path Jam Beacon Tray Beacon Front...

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