Lenovo 7D7Q Maintenance Manual Download Page 182

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hardware

software

service data

software problems

software service and support telephone numbers

167

solving power problems

146

static-sensitive devices

handling

support web page, custom

165

system reliability guidelines

Taiwan BSMI RoHS declaration

171

Taiwan import and export contact information

171

Tech Tips

telecommunication regulatory statement

telephone numbers

TPM

TPM card

TPM policy

trademarks

troubleshooting

by symptom

hard disk drive problems

150

intermittent problems

keyboard problems

mouse problems

network problems

observable problems

power on and power off problems

148

power problems

158

serial-device problems

157

symptoms-based troubleshooting

147

USB-device problems

154

video

152

Trusted Cryptographic Module

130

Trusted Platform Module

130

UEFI Secure Boot

132

updating,

machine type

128

USB-device problems

154

video problems

152

174

ThinkSystem SR250 V2 Maintenance Manual

Summary of Contents for 7D7Q

Page 1: ...ThinkSystem SR250 V2 Maintenance Manual Machine Types 7D7Q and 7D7R ...

Page 2: ... addition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Second Edition April 2022 Copyright Lenovo 2022 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject t...

Page 3: ...ment 53 Remove the 2 5 inch backplane 53 Install the 2 5 inch backplane 54 2 5 inch drive replacement from 3 5 inch drive bay 55 Remove a 2 5 inch drive from a 3 5 inch drive bay 56 Install a 2 5 inch drive into a 3 5 inch drive bay 57 3 5 inch backplane replacement 59 Remove the 3 5 inch backplane 59 Install the 3 5 inch backplane 60 3 5 inch backplate replacement 61 Remove the 3 5 inch backplate...

Page 4: ...2 5 inch drive model 135 Install the VGA cable 2 5 inch drive model 136 Remove the VGA cable 3 5 inch drive model 137 Install the VGA cable 3 5 inch drive model 138 Complete the parts replacement 140 Chapter 5 Problem determination 141 Event logs 141 The front operator panel and error LEDs 143 Power supply LEDs 144 System board LEDs 145 General problem determination procedures 146 Resolving suspec...

Page 5: ...eiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de ins...

Page 6: ...andard for Safety of Electronic Equipment within the Field of Audio Video Information Technology and Communication Technology Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products Access to the equipment is by the use of a tool lock and key or other means of security and is controlled by the authority responsible for the locatio...

Page 7: ...re that the insulation is not frayed or worn 3 Check for any obvious non Lenovo alterations Use good judgment as to the safety of any non Lenovo alterations 4 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners ...

Page 8: ...vi ThinkSystem SR250 V2 Maintenance Manual ...

Page 9: ...mmary of the features and specifications of the server Depending on the model some features might not be available or some specifications might not apply Table 1 Server Specifications Specification Description Dimensions 1U rack Height 43 mm 1 7 inches Width 435 mm 17 1 inches With rack handles 482 mm 18 98 inches Without rack handles 435 mm 17 1 inches Depth 545 mm 21 5 inches Note The depth is m...

Page 10: ...e NVMe drive bay Supports up to four hot swap SAS SATA drive bays Note When all eight storage drives have been installed and the system has been set to software RAID mode in the UEFI settings regardless if the disks are configured as an array or as separate disks drives 6 and 7 cannot be used to install the Windows operating system M 2 drive Support is planned for 4Q 2022 Supports up to two SATA M...

Page 11: ...kSystem RAID 5350 8i PCIe 12Gb Adapter ThinkSystem 4350 8i SAS SATA 12Gb HBA Integrated functions Lenovo XClarity Controller which provides service processor control and monitoring functions video controller and remote keyboard video mouse and remote drive capabilities Light Path Diagnostics Front standard connectors front of server One USB 2 0 connector with XCC mobile support One USB 3 2 Gen 1 c...

Page 12: ...issions base configuration The server has the following acoustic noise emissions declaration Sound power level LWAd Idling 4 7 Bel Typical 5 7 Bel Max Operating 6 6 Bel Typical 6 8 Bel Max Sound pressure level LpAm Idling 33 1 dBA Typical 43 3 dBA Max Operating 52 6 dBA Typical 53 6 dBA Max Notes These sound levels were measured in controlled acoustical environments according to procedures specifi...

Page 13: ...Maximum altitude 3 050 m 10 000 ft Relative Humidity non condensing Operating ASHRAE Class A2 8 to 80 maximum dew point 21 C 70 F ASHRAE Class A3 8 to 85 maximum dew point 24 C 75 F ASHRAE Class A4 8 to 90 maximum dew point 24 C 75 F Shipment storage 8 to 90 Particulate contamination Airborne particulates and reactive gases acting alone or in combination with other environmental factors such as hu...

Page 14: ...r might be filtered with MERV 11 or preferably MERV 13 filters For data centers with airside economizers the choice of filters to achieve ISO class 8 cleanliness depends on the specific conditions present at that data center The deliquescent relative humidity of the particulate contamination should be more than 60 RH 4 Data centers must be free of zinc whiskers 5 1 ANSI ISA 71 04 1985 Environmenta...

Page 15: ... out of band operations do require the server to be in the S0 Working power state On Target update The installation or update is initiated from an Operating System executing on the server s operating system Off Target update The installation or update is initiated from a computing device interacting directly with the server s Lenovo XClarity Controller UpdateXpress System Packs UXSPs UXSPs are bun...

Page 16: ...l I O devices Lenovo XClarity Integrator LXCI for Microsoft System Center Configuration Manager In band On Target All I O devices Notes 1 For I O firmware updates 2 For BMC and UEFI firmware updates Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager you can update the Lenovo XClarity Controller firmware the UEFI firmware and the Lenovo XClarity Provisioning Manager soft...

Page 17: ...orted version varies by product All versions of Lenovo XClarity Controller are referred to as Lenovo XClarity Controller and XCC in this document unless specified otherwise To see the XCC version supported by your server go to https sysmgt lenovofiles com help topic lxcc_frontend lxcc_overview html Lenovo XClarity Essentials OneCLI Lenovo XClarity Essentials OneCLI is a collection of command line ...

Page 18: ...to solve issues that your server might encounter These Tech Tips also called retain tips or service bulletins provide procedures to work around issues or solve problems related to the operation of your server To find the Tech Tips available for your server 1 Go to http datacentersupport lenovo com and navigate to the support page for your server 2 Click on the documentation icon from the navigatio...

Page 19: ...ower cables To place the server in a standby state power status LED flashes once per second Note The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a critical system failure Start an orderly shutdown using the operating system if supported by your operating system Press the power button to start an orderly shutdown if supported by your operating syst...

Page 20: ...12 ThinkSystem SR250 V2 Maintenance Manual ...

Page 21: ...mber are on the ID label on the front of the server The following illustration shows the location of the ID label containing the machine type model and serial number Figure 2 Location of the machine type model and serial number Network access tag The network access tag can be found on the front of the server You can pull way the network access tag to paste your own label for recording some informa...

Page 22: ...scan the QR code with a mobile device using a QR code reader application and get quick access to the Service Information web page The Service Information web page provides additional information for parts installation and replacement videos and error codes for server support Figure 4 SR250 V2 QR code Front view The front view of the server varies by the model 14 ThinkSystem SR250 V2 Maintenance Ma...

Page 23: ...Me drive model front view 1 VGA connector optional 4 Front operator panel 2 USB 2 0 connector with Lenovo XClarity Controller management 5 Three 3 5 inch simple swap drive bays 0 2 and one 3 5 inch NVMe drive bay 3 3 USB 3 2 Gen 1 connector 6 Rack release latches Figure 7 Four 3 5 inch hot swap drives model front view 1 VGA connector optional 4 Front operator panel 2 USB 2 0 connector with Lenovo ...

Page 24: ...t two drive bays may not be supported if only the eight bay backplane is installed 1 USB 2 0 connector with Lenovo XClarity Controller management 4 VGA connector optional 2 USB 3 2 Gen 1 connector 5 Ten 2 5 inch hot swap drive bays 0 9 3 Front operator panel 6 Rack release latches Front operator panel The front operator information panel of the server provides controls connectors and LEDs The fron...

Page 25: ...ty LED If the LED is lit it indicates that the drive is powered but not actively reading or writing data If the LED is flashing the drive is being accessed 3 Network activity LED green When this LED flickers it indicates that the server is transmitting to or receiving signals from the Ethernet LAN 4 System ID button LED blue Use this blue LED to visually locate the server among other servers This ...

Page 26: ... connectors Used to attach a device that requires a USB 3 2 connection such as a keyboard a mouse or a USB flash drive Ethernet connector 1 and 2 Used to attach an Ethernet cable for a LAN Each Ethernet connector has two status LEDs to help you identify the Ethernet connectivity and activity If the LOM adapter is not installed Ethernet connector 1 can be set as Lenovo XClarity Controller Network c...

Page 27: ... that are available on the system board see System board LEDs on page 19 System board LEDs The following illustration indicates the light emitting diodes LEDs on the system board Figure 14 System board LEDs Table 6 System board LEDs 1 Rear identification LED blue 2 System error LED amber System board connectors The following illustrations show the connectors on the system board Chapter 2 Server co...

Page 28: ...21 SATA connector 5 6 Front VGA connector 22 SATA connector 4 7 Processor power connector 23 Fan 4 connector 8 Memory module slot 1 to 4 24 TPM TCM card connector 9 Processor 25 Front panel connector 10 Backplane power connector 26 M 2 signal connector 11 Power distribution board signal connector 27 Front USB 3 0 2 0 header DCI support 12 Fan 1 connector 28 Internal USB 3 2 Gen 1 connector 13 Fan ...

Page 29: ...s The following illustration indicates the location of the jumpers and buttons on the server Note If there is a clear protective sticker on the top of the switch blocks you must remove and discard it to access the switches Figure 16 System board jumpers and buttons The following table describes the jumpers and buttons on the system board Chapter 2 Server components 21 ...

Page 30: ...sion 4 Clear CMOS jumper Pins 1 and 2 Normal default Pins 2 and 3 Clear the real time clock RTC registry Important 1 Before you change any switch settings or move any jumpers turn off the server then disconnect all power cords and external cables Review the information in http thinksystem lenovofiles com help topic safety_documentation pdf_files html Installation Guidelines on page 51 Handling sta...

Page 31: ...r 3 5 inch simple swap drives connects to Gen 4 RAID adapter Figure 19 Backplate four 3 5 inch simple swap drives connects to Gen 4 RAID adapter Backplate three 3 5 inch simple swap drives and one NVMe drive connects to onboard connectors Figure 20 Backplate three 3 5 inch simple swap drives and one NVMe drive connects to onboard connectors Chapter 2 Server components 23 ...

Page 32: ...ght 2 5 inch hot swap drives Figure 22 Backplane eight 2 5 inch hot swap drives Backplane ten 2 5 inch hot swap drives Figure 23 Backplane ten 2 5 inch hot swap drives PCIe riser assembly Use this information to locate the connectors on the PCIe riser assembly 24 ThinkSystem SR250 V2 Maintenance Manual ...

Page 33: ...t Use the parts list to identify each of the components that are available for your server For more information about ordering the parts shown in the Figure 26 Server components 2 5 inch drive model on page 27 or Figure 27 Server components 3 5 inch drive model on page 30 http datacentersupport lenovo com us en products servers thinksystem sr250 7Y51 parts Note Depending on the model your server m...

Page 34: ...o to install it at no additional charge under the type of warranty service that is designated for your server Field replaceable unit FRU FRUs must be installed only by trained service technicians Consumable and Structural parts Purchase and replacement of consumable and structural parts components such as a cover or bezel is your responsibility If Lenovo acquires or installs a structural component...

Page 35: ...2 5 inch drive model Figure 26 Server components 2 5 inch drive model Chapter 2 Server components 27 ...

Page 36: ...embly 3 RAID adapter 4 M 2 retainer clip Support is planned for 4Q 2022 5 M 2 boot adapter Support is planned for 4Q 2022 6 PCIe adapter for M 2 boot adapter Support is planned for 4Q 2022 7 Air baffle 8 Fan 9 CMOS battery CR2032 10 System board 11 Power distribution board cover 12 Fixed power supply unit 13 Redundant power supply unit 14 Chassis for redundant power supply 15 Rack latches 16 Secur...

Page 37: ...h drive model continued Index Description Tier 1 CRU Tier 2 CRU FRU Consuma ble and Structural part 27 Heat sink 28 Backplane eight 2 5 inch hot swap drives 29 Backplane ten 2 5 inch hot swap drives Chapter 2 Server components 29 ...

Page 38: ...3 5 inch drive model Figure 27 Server components 3 5 inch drive model 30 ThinkSystem SR250 V2 Maintenance Manual ...

Page 39: ...sembly 3 RAID adapter 4 M 2 retainer clip Support is planned for 4Q 2022 5 M 2 boot adapter Support is planned for 4Q 2022 6 PCIe adapter for M 2 boot adapter Support is planned for 4Q 2022 7 Air baffle 8 Fan 9 CMOS battery CR2032 10 System board 11 Power distribution board cover 12 Fixed power supply unit 13 Redundant power supply unit 14 Chassis for redundant power supply 15 Rack latches 16 Secu...

Page 40: ...22 27 Memory module 28 Processor 29 Heat sink 30 Backplane four 3 5 inch hot swap drives 31 Backplate four 3 5 inch simple swap drives connects to RAID card 32 Backplate four 3 5 inch simple swap drives connects to onboard connectors 33 Backplate three 3 5 inch simple swap drives and one NVMe drive connects to onboard connectors 32 ThinkSystem SR250 V2 Maintenance Manual ...

Page 41: ... Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consist...

Page 42: ...34 ThinkSystem SR250 V2 Maintenance Manual ...

Page 43: ...ctors Ensure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board Ensure that the relevant cables pass through the cable clips and guides Note Disengage all latches release tabs or locks on cable connectors when you disconnect cables from the system board Failing to release them before removing the cables will damage the cable sockets on th...

Page 44: ...3 5 inch model Figure 28 Front panel cable routing for 3 5 inch model 36 ThinkSystem SR250 V2 Maintenance Manual ...

Page 45: ... 3 0 2 0 header DCI support Fan cable routing Use the section to understand the internal routing and connectors for fan cables Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips Chapter 3 Internal cable routing 37 ...

Page 46: ...it cable routing Use the section to understand the internal routing and connectors for the fixed power supply unit Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips 38 ThinkSystem SR250 V2 Maintenance Manual ...

Page 47: ... unit cable routing Use the section to understand the internal routing and connectors for the hot swap power supply units Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips Chapter 3 Internal cable routing 39 ...

Page 48: ...r power connector 3 PDB System power connector System board System power connector Flash power module cable routing Use the section to understand the internal routing and connectors for the flash power module Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips 40 ThinkSystem SR250 V2 M...

Page 49: ... backplates and backplanes Four 3 5 inch simple swap drive cable routing Use this section to understand how to route cables for four 3 5 inch simple swap drive model Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips Chapter 3 Internal cable routing 41 ...

Page 50: ...ftware RAID Figure 34 Four SATA drives Software RAID From To 1 Backplate Power cable System board Backplane power connector 2 Backplate SATA cable System board SATA connector 0 3 42 ThinkSystem SR250 V2 Maintenance Manual ...

Page 51: ...SATA drives and one NVMe drive Software RAID From To 1 Backplate Power cable System board Backplane power connector 2 Backplate SATA cable System board SATA connector 0 3 3 Backplate NVMe cable System board MCIO x4 connector for NVMe Chapter 3 Internal cable routing 43 ...

Page 52: ...te SATA cable 8i C0 Four 3 5 inch hot swap drive cable routing Use this section to understand how to route cables for four 3 5 inch hot swap drive model Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips 44 ThinkSystem SR250 V2 Maintenance Manual ...

Page 53: ...re RAID Figure 37 Four SATA SAS drives Software RAID From To 1 Backplane Power connector System board Backplane power connector 2 Backplane SATA signal connector System board SATA connector 0 3 Chapter 3 Internal cable routing 45 ...

Page 54: ...A SAS drives Hardware RAID HBA Eight 2 5 inch hot swap drive cable routing Use this section to understand how to route cables for eight 2 5 inch hot swap drive model Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips 46 ThinkSystem SR250 V2 Maintenance Manual ...

Page 55: ...er connector System board Backplane power connector 2 Backplane SATA signal connector 1 System board SATA connector 0 3 3 Backplane SATA signal connector 2 Signal System board SATA connector 4 5 6 7 4 Backplane SATA signal connector 2 SGPIO System board SGPIO1 connector Chapter 3 Internal cable routing 47 ...

Page 56: ...ector 1 8i C0 3 Backplane SATA signal connector 2 8i C1 Ten 2 5 inch hot swap drive cable routing Use this section to understand how to route cables for ten 2 5 inch hot swap drive model Notes Connections between connectors 1 1 2 2 3 3 n n When routing the cables ensure that all cables are routed appropriately through the cable guides and cable clips 48 ThinkSystem SR250 V2 Maintenance Manual ...

Page 57: ...r connector System board Backplane power connector 2 Backplane SATA signal connector 1 16i C0 3 Backplane SATA signal connector 2 16i C1 4 Backplane SATA signal connector 3 16i C2 Figure 41 Ten SATA SAS drives with one 16i Hardware RAID HBA Chapter 3 Internal cable routing 49 ...

Page 58: ...connector System board Backplane power connector 2 Backplane SATA signal connector 1 8i C0 3 Backplane SATA signal connector 2 8i C1 4 Backplane SATA signal connector 3 8i C0 Figure 42 Ten SATA SAS drives with two 8i Hardware RAID HBA 50 ThinkSystem SR250 V2 Maintenance Manual ...

Page 59: ...ovofiles com help topic safety_documentation pdf_files html The following guidelines are available as well Handling static sensitive devices on page 53 and Working inside the server with the power on on page 53 Make sure the components you are installing are supported by your server For a list of supported optional components for the server see https static lenovo com us en serverproven index shtm...

Page 60: ...ver and operating system support hot swap capability This means that you can remove or install the drive while the server is still running Note See the system specific instructions for removing or installing a hot swap drive for any additional procedures that you might need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all safety sh...

Page 61: ...o static electricity which might lead to system halt and loss of data by keeping static sensitive components in their static protective packages until installation and handling these devices with an electrostatic discharge wrist strap or other grounding system Limit your movement to prevent building up static electricity around you Take additional care when handling devices during cold weather for...

Page 62: ...AqQMD37KjuxaVHVBkH Procedure Step 1 Make preparations for this task a Remove all drives and drive fillers from the drive bays See Remove a hot swap drive on page 72 b Remove the top cover See Remove the top cover on page 132 c Disconnect the cables from the backplane See Backplane and backplate cable routing on page 41 Step 2 Grasp the backplane and carefully lift it out of the chassis Figure 43 2...

Page 63: ...nect the cables to the backplane See Backplane and backplate cable routing on page 41 2 Install the top cover See Install the top cover on page 134 3 Install all drives and drive fillers into the drive bays See Install a hot swap drive on page 73 4 Complete the parts replacement See Complete the parts replacement on page 140 2 5 inch drive replacement from 3 5 inch drive bay Use this information t...

Page 64: ... for more than 2 minutes without either a drive or a filler panel installed in each bay Before you remove or make changes to drives drive controllers including controllers that are integrated on the system board drive backplanes or drive cables back up all important data that is stored on drives If an NVMe drive is to be removed it is recommended to disable it beforehand via the operating system B...

Page 65: ...ver is in place and fully closed whenever you install or remove a drive Make sure you save the data on your drive especially if it is part of a RAID array Before you remove or make changes to drives drive controllers including controllers that are integrated on the system board drive backplates or drive cables back up all important data that is stored on drives For proper system cooling do not ope...

Page 66: ...apter and the drive with the corresponding holes in the tray then install the five screws to secure the drive adapter and the drive into the tray Figure 48 Installing the screws that secure the 2 5 inch drive and the drive adapter Step 4 Slide the tray with the drive into the drive bay from the front until it snaps into position and then completely close the handle See Install a simple swap drive ...

Page 67: ... 11 If the server is installed in a rack remove the server from the rack Note Depending on the configuration the following illustration might differ slightly from your backplane Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Make preparations for this task a Remove all drives and drive fi...

Page 68: ...n page iii Installation Guidelines on page 51 Note Depending on the configuration the following illustration might differ slightly from your backplane Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Install the backplane a Insert the backplane into the chassis at an angle Make sure the pin...

Page 69: ...on to remove and install the 3 5 inch backplate Remove the 3 5 inch backplate Use this information to remove the 3 5 inch backplate About this task Notes Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page ...

Page 70: ...ure 51 Backplate removal Note Depending on the configuration the following illustration might differ slightly from your backplate After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the 3 5 inch backplate Use this information to install the 3 5 inch backplat...

Page 71: ...1 Connect the backplate cables to the system board or RAID adapter See Backplane and backplate cable routing on page 41 2 Install the top cover See Install the top cover on page 134 3 Install all drives and drive fillers into the drive bays See Install a hot swap drive on page 73 4 Complete the parts replacement See Complete the parts replacement on page 140 Air baffle replacement Use the followin...

Page 72: ...n page 132 Step 2 Lift the air baffle up and set it aside Attention For proper cooling and airflow reinstall the air baffle before you turn on the server Operating the server with the air baffle removed might damage server components Figure 53 Air baffle removal After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging...

Page 73: ...Step 1 Align the air baffle hooks with the slots on the top of the fan cage then hook the air baffle onto the slots Figure 54 Air baffle installation After you finish 1 Install the top cover See Install the top cover on page 134 2 Complete the parts replacement See Complete the parts replacement on page 140 CMOS battery CR2032 replacement Use the following information to remove and install the CMO...

Page 74: ...ble explosion do not burn the battery Exchange it only with the approved part Recycle or discard the battery as instructed by local regulations Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page ...

Page 75: ...age the socket a Press the battery clip in the direction as shown b Carefully tilt and lift CMOS battery out of the socket After you finish 1 Install a replacement of CMOS battery See Install the CMOS battery CR2032 on page 67 2 If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you In...

Page 76: ... local ordinances or regulations S005 CAUTION The battery is a lithium ion battery To avoid possible explosion do not burn the battery Exchange it only with the approved part Recycle or discard the battery as instructed by local regulations Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Touch the static protective package...

Page 77: ...the drive and need the dummy tray to cover the place Remove a simple swap drive Use this information to remove a simple swap drive About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Turn off the server Disconnect the power cords and all external cables See Power off the server on page 11 To avoid damage to the...

Page 78: ...ucted to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a simple swap drive Use this information to install a simple swap drive About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Turn off the server Disconn...

Page 79: ... for the server see https static lenovo com us en serverproven index shtml Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 If the drive bay has a drive filler installed remove it Step 2 Install the simple swap drive Figure 58 Simple swap drive installation a Make sure the drive handle is i...

Page 80: ...s drive controllers including controllers that are integrated on the system board drive backplanes or drive cables back up all important data that is stored on drives Before you remove any component of a RAID array back up all RAID configuration information Note Make sure you have the drive bay fillers available if some drive bays will be left empty after the removal Watch the procedure A video of...

Page 81: ...server top cover is in place and fully closed whenever you install or remove a drive Make sure you save the data on your drive especially if it is part of a RAID array Before you remove or make changes to drives drive controllers including controllers that are integrated on the system board drive backplanes or drive cables back up all important data that is stored on drives For proper system cooli...

Page 82: ... Rotate the drive handle inwards until it clicks and lock the drive in place After you finish 1 Install other drives or drive fillers if necessary 2 Complete the parts replacement See Complete the parts replacement on page 140 3 Check the drive activity LED on the front operator panel to verify if the drives are operating correctly See Front operator panel on page 16 4 If you are instructed to ret...

Page 83: ...disconnected from the power source S009 CAUTION To avoid personal injury disconnect the fan cables before removing the fan from the device S017 CAUTION Hazardous moving fan blades nearby Keep fingers and other body parts away S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Notes Rea...

Page 84: ...See Remove the top cover on page 132 b Remove the air baffle See Remove the air baffle on page 63 Step 2 Remove the fan Figure 63 Fan removal a Press and hold the fan cable latch b Disconnect the cable from the connector c Lift the fan out from the fan cage After you finish 1 Install a replacement unit See Install a fan on page 76 2 If you are instructed to return the component or optional device ...

Page 85: ...us energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page...

Page 86: ...able slot as shown b Connect the fan cable to the connector by pressing it down until it clicks After you finish 1 Install the air baffle See Install the air baffle on page 64 2 Install the top cover See Install the top cover on page 134 3 Complete the parts replacement See Complete the parts replacement on page 140 Flash power module replacement Use the following information to remove and install...

Page 87: ...rver on page 11 If the server is installed in a rack remove the server from the rack To avoid possible danger read and follow the following safety information Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Make preparations for this task a Remove the top cover See Remove the top cover on ...

Page 88: ... more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11...

Page 89: ...move the front operator panel 2 5 inch drive model Use this information to remove the front operator panel 2 5 inch drive model About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page ...

Page 90: ...r you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the front operator panel 2 5 inch drive model Use this information to install the front operator panel 2 5 inch drive model About this task Attention Read the following section s to ensure that you work safely ...

Page 91: ...s installation After you finish 1 Connect the front operator panel cables to the system board See Front panel cable routing on page 35 2 Install the top cover See Install the top cover on page 134 3 Complete the parts replacement See Complete the parts replacement on page 140 Remove the front operator panel 3 5 inch drive model Use this information to remove the front operator panel 3 5 inch drive...

Page 92: ...https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Make preparations for this task a Remove the top cover See Remove the top cover on page 132 b Disconnect the front operator panel cables from the system board See Front panel cable routing on page 35 Step 2 Remove the two screws that secure the front operator panel Figure 71 Front operator panel removal Step 3 ...

Page 93: ... Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Slide the front operator panel and cables into the slot on the front server Figure 73 Front operator panel 3 5 inch d...

Page 94: ... a trained technician Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A video of this procedure is a...

Page 95: ... return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the heat sink Use this information to install the heat sink This procedure must be executed by a trained technician About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on...

Page 96: ...asily damaged Contaminants on the processor contacts such as oil from your skin can cause connection failures Procedure Step 1 Align the four screws on the heat sink with the corresponding screw holes on the system board Step 2 Tighten screw 1 and 2 a Partially tighten screw 1 b Fully tighten screw 2 c Fully tighten screw 1 Figure 76 Heat sink installation Step 3 Tighten screw 3 and 4 a Partially ...

Page 97: ...ogether so that they touch Do not stack memory modules directly on top of each other during storage Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing Handle memory modules with care never bend twist or drop a memory module Do not use any metal tools such as jigs or clamps to handle the memory modules because th...

Page 98: ...aking the retaining clips or damaging the memory module slots handle the clips gently If necessary you can use a pointed tool to open the retaining clips due to space constraints Pencils are not recommended as a tool as they may not be strong enough a Place the tip of the tool in the recess on the top of the retaining clip 90 ThinkSystem SR250 V2 Maintenance Manual ...

Page 99: ...ackaging materials for shipping that are supplied to you Install a memory module Use this information to install a memory module About this task See Memory module installation order in Setup Guide for detailed information about memory configuration and setup To avoid potential danger read and follow the following safety statements S002 CAUTION The power control button on the device and the power s...

Page 100: ... they touch Do not stack memory modules directly on top of each other during storage Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing Handle memory modules with care never bend twist or drop a memory module Do not use any metal tools such as jigs or clamps to handle the memory modules because the rigid metals ...

Page 101: ...e 81 Opening retaining clips Attention To avoid breaking the retaining clips or damaging the memory module slots handle the clips gently If necessary you can use a pointed tool to open the retaining clips due to space constraints Pencils are not recommended as a tool as they may not be strong enough Chapter 4 Hardware replacement procedures 93 ...

Page 102: ... 134 3 Complete the parts replacement See Complete the parts replacement on page 140 PCIe adapter replacement Use the following information to remove and install a PCIe adapter Remove a PCIe adapter Riser Use this information to remove a PCIe adapter from the riser About this task Attention Replacing the adapter might impact your RAID configurations Back up your data before the replacement to avoi...

Page 103: ...s at the same time Step 3 Record the cable connections on the adapter then disconnect all cables from the adapter After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a PCIe adapter Riser Use this information to install a PCIe adapter to the riser About this ...

Page 104: ...cedure Step 1 Connect all cables to the adapter Step 2 Install the bracket to the PCIe adapter Step 3 Install the PCIe adapter Note Ensure that you observe the installation rules and sequence in Technical rules for PCIe adapters in the ThinkSystem SR250 V2 Setup Guide Figure 84 PCIe adapter installation Notes For the detail connectors on the PCIe riser card see PCIe riser assembly on page 24 Insta...

Page 105: ... due to a RAID configuration change Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Note The following illustration might differ s...

Page 106: ...tion Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Notes Locate the PCIe 3 0 x8 slot 3 connector See System board connectors on page 19 PCIe 3 0 x8...

Page 107: ...ion a Lower the PCIe adapter into the server then firmly press it into the connector b Install the screw to secure the PCIe adapter After you finish 1 Install the top cover See Install the top cover on page 134 2 Complete the parts replacement See Complete the parts replacement on page 140 3 Configure the RAID array using the Setup utility configuration PCIe riser assembly replacement Use this pro...

Page 108: ...rver Notes 1 The following illustration might differ slightly from your hardware 2 Carefully lift the PCIe riser assembly straight up Avoid tilting the PCIe riser assembly at a large angle tilting might cause damage to the connector Figure 87 PCIe riser assembly removal After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any p...

Page 109: ...dure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Align the two tabs on PCIe riser assembly with the slots on the rear chassis then insert the PCIe riser assembly into the connector on the system board Figure 89 PCIe riser assembly installation Step 2 Carefully press the riser assembly straight down into t...

Page 110: ...y equipment that will be attached to this product to properly wired outlets sources When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage The device might have more than one power cord to remove all electrical current from the device ensure that all power cords are disconnected from the power sou...

Page 111: ...e Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Remove the top cover See Remove the top cover on page 132 Step 2 Disconnect the power cables from the system board See Fixed power supply u...

Page 112: ... fire water or structural damage The device might have more than one power cord to remove all electrical current from the device ensure that all power cords are disconnected from the power source S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power co...

Page 113: ...allation a Align the pins with the slots on the chassis then lower the power supply unit into the chassis b Slide the power supply unit backwards to lock the pins into the slots c Install the screws that secure the power supply unit After you finish 1 Connect the power cables to the system board See Fixed power supply unit cable routing on page 38 2 Install the top cover See Install the top cover ...

Page 114: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present ins...

Page 115: ...e handle b Carefully pull the handle to slide the hot swap power supply unit out of the chassis After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a hot swap power supply unit Use this information to install a hot swap power supply unit About this task S001...

Page 116: ...have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these component...

Page 117: ...e power distribution board Remove the power distribution board Use this information to remove the power distribution board About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11 If...

Page 118: ...age 40 d Remove the flash power module See Remove the flash power module on page 78 Step 2 Remove the two screws Figure 94 Cover screw removal Step 3 Carefully slide the power distribution board cover forward and lift it out of the server Figure 95 Power distribution board cover removal Step 4 Disconnect the cables from the power distribution board See Hot swap power supply unit cable routing on p...

Page 119: ...finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the power distribution board Use this information to install the power distribution board About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelin...

Page 120: ...rd forward to insert it Figure 98 Power distribution board installation Step 2 Fasten the two screws to secure the power distribution board Figure 99 Screw installation Step 3 Connect the cables to the power distribution board See Hot swap power supply unit cable routing on page 39 Step 4 Align the power distribution board cover pin 1 with the hook 2 and lower it into the server then slightly slid...

Page 121: ...Install the flash power module on page 80 2 Connect the flash power module cable to the RAID adapter See Flash power module cable routing on page 40 3 Install the power supply unit See Install a hot swap power supply unit on page 107 4 Install the top cover See Install the top cover on page 134 5 Complete the parts replacement See Complete the parts replacement on page 140 Chapter 4 Hardware repla...

Page 122: ...d Remove the processor Use this information to remove the processor This procedure must be executed by a trained technician About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11 I...

Page 123: ...or This procedure must be executed by a trained technician About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Do not allow the...

Page 124: ...rease on the top of the processor with syringe by forming four uniformly spaced dots while each dot consists of about 0 1 ml of thermal grease Figure 103 Proper shape of the thermal grease Step 2 Hold the processor by both sides and align the following 1 Align 1 the small notches on the processor to 2 the tabs on the socket 2 Align 3 the small triangle of the processor to 4 the beveled corner on t...

Page 125: ...Install the air baffle See Install the air baffle on page 64 3 Install the top cover See Install the top cover on page 134 4 Complete the parts replacement See Complete the parts replacement on page 140 Rack latches replacement Use the following information to remove and install the rack latches Remove the rack latches Use this information to remove the rack latches About this task Attention Chapt...

Page 126: ...rocedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Remove the security bezel if it is installed See Remove the security bezel on page 121 Step 2 Use a flat blade screwdriver to remove the ID label plate on the right rack latch and place it in a safe place Figure 106 ID label removal Step 3 Remove the tw...

Page 127: ...ches About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Note Both rack latches are removed and installed in a similar method Procedure Step 1 Align the pin hole with the ...

Page 128: ...of the server Figure 110 Rack latches installation Step 3 Install the ID label to the right rack latch by inserting the label onto the right rack latch Figure 111 ID label installation Step 4 If you are installing the other rack latch do so now After you finish 120 ThinkSystem SR250 V2 Maintenance Manual ...

Page 129: ...ou work safely Safety on page iii Installation Guidelines on page 51 If the server is installed in a rack extend or remove the server from the rack Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Use the key to unlock the security bezel to the open position Figure 112 Unlocking the securit...

Page 130: ...afety on page iii Installation Guidelines on page 51 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Carefully insert the tabs on the security bezel into the slots on the right rack handle Press and hold the release latch then pivot the security bezel inwards until it clicks in place Figur...

Page 131: ...re that you work safely Safety on page iii Installation Guidelines on page 51 Record all system configuration information such as Lenovo XClarity Controller IP addresses vital product data and the machine type model number serial number Universally Unique Identifier and asset tag of the server Use the Lenovo XClarity Essentials OneCLI to save the system configuration to external media Save the sys...

Page 132: ... the processor See Remove the processor on page 114 Step 2 Remove all eight screws that secure the system board to the chassis Figure 116 System board screws location Notes The order and locations of screws removal 1 between the SATA connectors and the system power connector 5 the lower right side 2 near the CMOS battery 6 the upper left side 3 near NMI button 7 the upper right side 4 near front U...

Page 133: ...ecurely attached 4 Make sure that the socket cover is securely attached to the processor socket assembly If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the system board Use this information to install the system board About this task Attention Removing and installing th...

Page 134: ...em board into the chassis a Move the fan cables aside and make sure these cables will not interfere the installation of the system board b Place the system board flat into the chassis Match screw slots on the system board to the corresponding slots on the chassis Figure 118 System board installation Step 2 Install all eight screws to secure the system board to the chassis according to the installa...

Page 135: ...e on page 91 4 Connect the front operator panel cables to the system board See Front panel cable routing on page 35 5 Connect the fan cables to the system board by pressing it down until it clicks See Fan cable routing on page 37 6 Connect the backplate or the backplane cables to the system board See Backplane and backplate cable routing on page 41 7 Install the PCIe riser assembly See Install the...

Page 136: ...vo XClarity Controller Select one of the following methods to access the Lenovo XClarity Controller and set the machine type and serial number Operate from the target system such as LAN or keyboard console style KCS access Remote access to the target system TCP IP based To update the machine type and serial number from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essent...

Page 137: ...the IPMI KCS interface which requires that the IPMI driver be installed Remote LAN access type the command bmc xcc_user_id xcc_password xcc_external_ip Where xcc_external_ip The BMC IMM XCC IP address There is no default value This parameter is required xcc_user_id The BMC IMM XCC account 1 of 12 accounts The default value is USERID xcc_password The BMC IMM XCC account password 1 of 12 accounts No...

Page 138: ...should choose this setting if a NationZ TPM 2 0 adapter is installed TPM enabled ROW Customers outside of the Chinese Mainland should choose this setting Permanently disabled Customers in the Chinese Mainland should use this setting if no TPM adapter is installed Note Although the setting undefined is available as a policy setting it should not be used From Lenovo XClarity Essentials OneCLI Note P...

Page 139: ...rd ip_address The value must be Disabled it means TPM_TCM_POLICY is NOT locked and must be set 6 Lock the TPM_TCM_POLICY OneCli exe config set imm TpmTcmPolicyLock Enabled override imm userid password ip_address 7 Issue reset command to reset system command as below OneCli exe misc ospower reboot imm userid password ip_address During the reset UEFI will read the value from imm TpmTcmPolicyLock if ...

Page 140: ... from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essentials OneCLI To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 2 Run the following command to enable Secure Boot OneCli exe config set SecureBootConfiguration SecureBootSetting Enabled bmc userid password ip_address where userid password are...

Page 141: ... Guidelines on page 51 Power off the server and peripheral devices and disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Remove the top ...

Page 142: ...etal burns or both Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Make sure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Make sure that all internal cables are correctly routed See Chapter 3 Internal cable routing on page...

Page 143: ...allation Guidelines on page 51 Turn off the server Disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Step 1 Make preparations for this task a Remove the ...

Page 144: ...ormation to install the VGA cable for the 2 5 inch drive model About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Turn off the server Disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A...

Page 145: ... the 3 5 inch drive model About this task Attention Read the following section s to ensure that you work safely Safety on page iii Installation Guidelines on page 51 Turn off the server Disconnect the power cords and all external cables See Power off the server on page 11 If the server is installed in a rack remove the server from the rack Watch the procedure A video of this procedure is available...

Page 146: ... cable b Pull out the VGA cable out of the server After you finish If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the VGA cable 3 5 inch drive model Use this information to install the VGA cable for the 3 5 inch drive model 138 ThinkSystem SR250 V2 Maintenance Manual ...

Page 147: ...n a rack remove the server from the rack Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs BPZOAqQMD37KjuxaVHVBkH Procedure Step 1 Install the VGA cable Figure 126 VGA cable installation a Insert the VGA cable into the slot on the front chassis b Install the screws to secure the VGA cable Step 2 Push the VGA cable cover into the s...

Page 148: ...les in the server Refer to the cable connecting and routing information for each component 3 If you have removed the server cover reinstall it See Install the top cover on page 134 4 Reconnect external cables and power cords to the server Attention To avoid component damage connect the power cords last 5 Update the server configuration Download and install the latest device drivers http datacenter...

Page 149: ...s For your server the Lenovo XClarity Controller web page or command line interface does not support the display of system utilization information for the following Processor memory module I O Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in th...

Page 150: ...l physical variables such as temperature power supply voltages fan speeds and component status The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller even...

Page 151: ... 4 System ID button LED blue 2 Drive activity LED green 5 System error LED yellow 3 Network activity LED green 1 Power button and power LED green Press this button to turn the server on and off manually The states of the power LED are as follows Off Power is not present or the power supply or the LED itself has failed Flashing rapidly 4 times per second The server is turned off and is not ready to...

Page 152: ...ly LEDs Each hot swap power supply has three status LEDs Table 15 300 watts Power supply LEDs LED Description 1 Power input LED green Off The power supply is disconnected from the ac power source or a power problem occurs Green The power supply is connected to the ac power source 2 Power output LED green Off The server is powered off or the power supply is not working properly If the server is pow...

Page 153: ...rver To disable zero output mode start the Setup utility go to System Settings Power Zero Output and select Disable If you disable zero output mode both power supplies will be in the active state Off The power supply has failed or not connected from the ac power source or a power problem occurs To resolve the issue check the power cord and the input voltage If the problem still recurs replace the ...

Page 154: ... system tests suspect a network cabling problem that is external to the server Resolving suspected power problems Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition Complete the following steps to diagnose and resolve a ...

Page 155: ...nsmit receive activity is off make sure that the hub and network are operating and that the correct device drivers are installed Step 5 Check the Network activity LED on the rear of the server The Network activity LED is lit when data is active on the Ethernet network If the Network activity LED is off make sure that the hub and network are operating and that the correct device drivers are install...

Page 156: ...rver at https sysmgt lenovofiles com help topic lxcc_frontend lxcc_overview html 5 Check http datacentersupport lenovo com for any tech tips service bulletins related to the embedded hypervisor and the server 6 Make sure that other software works on the server to ensure that it is working properly The power button does not work server does not start Note The power button will not function until ap...

Page 157: ...actions please call service to review the issue symptom and see whether the system board replacement is necessary Memory problems See this section to resolve issues related to memory Common memory problems Multiple memory modules in a channel identified as failing on page 149 Displayed system memory is less than installed physical memory on page 150 Invalid memory population detected on page 150 M...

Page 158: ...disabled There is no memory mismatch when the server is at the minimum memory configuration 2 Reseat the memory modules and then restart the server 3 Check the POST error log If a memory module was disabled by a systems management interrupt SMI replace the memory module If a memory module was disabled by the user or by POST reseat the memory module then run the Setup Utility and enable the memory ...

Page 159: ...en activity LED is flashing and the yellow status LED is flashing slowly the drive is recognized by the controller and is rebuilding If neither LED is lit or flashing check whether the hard disk drive backplane is correctly seated For details go to step 4 If the green activity LED is flashing and the yellow status LED is lit replace the drive If the activity of the LEDs remains the same go to step...

Page 160: ...dapter documentation to determine the correct configuration parameters and settings Green hard disk drive activity LED does not represent actual state of associated drive Complete the following steps until the problem is solved 1 If the green hard disk drive activity LED does not flash when the drive is in use run the diagnostics tests for the hard disk drives When you start a server and press the...

Page 161: ...that The server is turned on and there is power supplied to the server The monitor cables are connected correctly The monitor is turned on and the brightness and contrast controls are adjusted correctly 5 Make sure that the correct server is controlling the monitor if applicable 6 Make sure that the video output is not affected by corrupted server firmware see Firmware updates on page 6 7 If the p...

Page 162: ...n page 154 USB device does not work on page 155 All or some keys on the keyboard do not work 1 Make sure that The keyboard cable is securely connected The server and the monitor are turned on 2 If you are using a USB keyboard run the Setup utility and enable keyboardless operation 3 If you are using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it...

Page 163: ... on page 156 External USB device is not recognized Complete the following steps until the problem is resolved 1 Update the UEFI firmware to the latest version 2 Make sure that the proper drivers are installed on the compute node See the product documentation for the USB device for information about device drivers 3 Use the Setup utility to make sure that the device is configured correctly 4 If the...

Page 164: ... enter UEFI boot menu or the operating system then capture the FFDC log 10 Contact Lenovo technical support A Lenovo optional device that was just installed does not work 1 Make sure that The device is supported for the server see https static lenovo com us en serverproven index shtml You followed the installation instructions that came with the device and the device is installed correctly You hav...

Page 165: ...mpatible with the server The serial port is enabled and is assigned a unique address The device is connected to the correct connector 2 Reseat the following components a Failing serial device b Serial cable 3 Replace the following components a Failing serial device b Serial cable 4 Trained technician only Replace the system board Intermittent problems Use this information to solve intermittent pro...

Page 166: ...s during POST and the POST watchdog timer is enabled make sure that sufficient time is allowed in the watchdog timeout value POST Watchdog Timer To check the POST watchdog time restart the server and press the key according to the on screen instructions to display the LXPM system setup interface For more information see the Startup section in the LXPM documentation compatible with your server at h...

Page 167: ...ications on page 1 c The air vents are not blocked d The air baffle is installed securely 2 Reseat the dual port network adapter 3 Turn off the server and disconnect it from the power source then wait 10 seconds before restarting the server 4 If the problem still remains replace the dual port network adapter Could not log in using LDAP account with SSL enabled Complete the following steps until th...

Page 168: ...ne if the processor is supported for the server see https static lenovo com us en serverproven index shtml 3 Trained technician only Make sure that processor 1 is seated correctly 4 Trained technician only Remove processor 2 and restart the server 5 Replace the following components one at a time in the order shown restarting the server each time a Trained technician only Processor b Trained techni...

Page 169: ...n there might be a problem with the system board You can specify the number of consecutive restart attempts in System Setup Restart the server and press the key according to the on screen instructions to display the LXPM system setup interface For more information see the Startup section in the LXPM documentation compatible with your server at https sysmgt lenovofiles com help topic lxpm_frontend ...

Page 170: ...AID adapter with operation system installed to the top of the list 3 Select Save 4 Reboot the system and auto boot to operation system Cracked parts or cracked chassis Contact Lenovo Support Software problems Use this information to solve software problems 1 To determine whether the problem is caused by the software make sure that The server has the minimum memory that is needed to use the softwar...

Page 171: ...PCIe riser assembly on page 99 Step 8 Remove the M 2 boot adapter assembly or PCIe adapter from PCIe slot 3 See Remove the PCIe adapter Slot 3 on page 97 Step 9 Remove the flash power module See Remove the flash power module on page 78 Step 10 Remove the fixed power supply unit See Remove the fixed power supply unit on page 102 Step 11 Remove the power distribution board See Remove the power distr...

Page 172: ...After disassembling the server recycle the unit in compliance with local regulations 164 ThinkSystem SR250 V2 Maintenance Manual ...

Page 173: ...ucts at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warra...

Page 174: ...equest Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data functi...

Page 175: ...about the operating system such as the operating system event log in addition to the hardware service data To obtain service data you can run the getinfor command For more information about running the getinfor see http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_r_getinfor_command html Contacting Support You can contact Support to obtain help for your issue You can receive hardwa...

Page 176: ...168 ThinkSystem SR250 V2 Maintenance Manual ...

Page 177: ...n new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not ...

Page 178: ...ve bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as total bytes w...

Page 179: ...ference suppression devices that are supplied with the monitor Additional electronic emissions notices are available at http thinksystem lenovofiles com help index jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information Appendix C Notices 171 ...

Page 180: ...172 ThinkSystem SR250 V2 Maintenance Manual ...

Page 181: ...nes 51 installation guidelines 51 installing 2 5 inch drive into a 3 5 inch drive bay 57 intermittent problems 157 K keyboard problems 154 M monitor problems 152 mouse problems 154 N network problems 159 notes important 170 notices 169 O observable problems 159 P particulate contamination 5 parts replacement completing 140 power problems 158 power problems 146 problems hard disk drive 150 intermit...

Page 182: ...numbers 167 TPM 130 TPM card 130 TPM policy 130 trademarks 170 troubleshooting 152 162 by symptom 147 hard disk drive problems 150 intermittent problems 157 keyboard problems 154 mouse problems 154 network problems 159 observable problems 159 power on and power off problems 148 power problems 158 serial device problems 157 symptoms based troubleshooting 147 USB device problems 154 video 152 Truste...

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