Lapierre Carbon Series 2019, Manual

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20 - WARRANTIES
WARNING
IF YOU HAVE A PROBLEM
WITH YOUR BIKE, TAKE IT TO
YOUR AUTHORIZED LAPIERRE
DEALER (WITH A PROOF OF
PURCHASE).
THE DEALER WILL PERFORM
AN INITIAL DIAGNOSIS, AND
THEN ONLY HE CAN SEND THE
BIKE BACK TO OUR FACTORY
FOR A WARRANTY CLAIM.
LAPIERRE’S WARRANTY
DEPARTMENT HAS FINAL SAY
IN ALL WARRANTY CLAIMS.
V - WARRANTIES
The warranty is valid starting from the original date of purchase of the bicycle and is applicable only for
bikes used under normal conditions.
Our warranty conditions are as follows:
Hardtail frames: 5 years (except for our Dirt bike: 2 years), full-suspension frames: 5 years
(except for DH and Froggy bikes: 2 years).
Our warranty is not applicable if the bike is used in competition or in the case of misuse, lack of maintenance,
accidents, normal wear and tear, or other abnormal treatment.
The Lapierre components have a 2 year warranty. Components from other brands are not warranted by
Lapierre but directly by the brands concerned. Paintings and stickers are guaranteed for one year.
For all warranty claims, the user must have a proof of purchase indicating the date of purchase from a
Lapierre authorized dealer.
The dealer will perform an initial analysis of the problem. All warranty claims must be authorized by the
Lapierre warranty claims department. The user must present the completed warranty booklet as well as the
invoice statement.
All warranty claims will be considered only following an expert review of the bicycle by Lapierre.
The dealer is responsible for paying any travel or shipment costs related to a warranty claim. All bikes or
frames returned without due postage will be refused. Labor cost for the replacement of a frame or a triangle
are at the expense of Lapierre, only if the claim is made less than 3 years after the date of purchase of the
bike.
Should the bicycle or any of its parts be determined to be covered by this warranty, it will be repaired or
replaced with a new, identical or corresponding part. Lapierre cannot guarantee the availability of all frames
and colors.
In case of any compatibility problems with other parts due to a replacement frame not being identical to the
original one, Lapierre will deliver, free of charge, compatible replacement parts, if the claim is made within 3
years of the original date of purchase of the bike. After these 3 years, the cost of these parts is at the owner’s
expense should he accept the corresponding price quote.
ENGLISH