Ingenico iWL25 Series Operating Manual Download Page 7

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SKYZER TECHNOLOGIES

PAGE 7 OF 132

INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE

Version 1.00

1 INTRODUCTION

This document serves as a comprehensive guide to the operation of Skyzer’s

Ingenico iWL25X EFTPOS terminal in New Zealand.

2 HARDWARE OVERVIEW

2.1 The INGENICO iWL25X Terminal

The Ingenico iWL25x terminal consists of the following elements:

The iWL25x Terminal Handset:

Summary of Contents for iWL25 Series

Page 1: ...INGENICO iWL25X 2017 Paymark Software Operating Guide 1 0 Version...

Page 2: ...OOTH BASE CONFIGURATION 19 2 2 1 Bluetooth Communication Icon Status 20 2 3 POWER ICON 21 3 ADMINISTRATION 22 3 1 PASSWORDS 22 3 2 SHORTCUT KEYS 23 4 IWL 252 BLUETOOTH TERMINAL BASE PAIRING AND UN PAI...

Page 3: ...ACTION 63 10 1 PURE COMMERCE CSE PURCHASE TRANSACTION RECEIPT FORMAT 64 11 OPERATION OF TERMINAL 65 11 1 MERCHANT LOGON 65 11 1 1 Pending Reversal 65 11 1 2 EXPIRED STORED PRE AUTHORISATION TRANSACTIO...

Page 4: ...FICATION AUTHORISATION 112 12 13 MERCHANT ADMINISTRATION FUNCTIONS 113 12 13 1 Terminal Totals 113 12 13 2 Terminal Totals with Instant Tip 114 12 13 3 Terminal Totals with Credit Card Surcharging 115...

Page 5: ...INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 TABLE OF FIGURES Figure 1 Features of the Ingenico iWL255 9 Figure 2 Keyboard of Ingenico iWL25X 10...

Page 6: ...OPERATING GUIDE Version 1 00 DOCUMENT OWNER All changes to this document must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 0 Docu...

Page 7: ...sion 1 00 1 INTRODUCTION This document serves as a comprehensive guide to the operation of Skyzer s Ingenico iWL25X EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO iWL25X Terminal...

Page 8: ...SOFTWARE OPERATING GUIDE Version 1 00 The iWL200 cradle that comes with the iWL25x terminal provides the charging connection The power adapter that connects the terminal to a 5VDC supply via 240VAC po...

Page 9: ...SOFTWARE OPERATING GUIDE Version 1 00 Easy loading printer 2 1 1 Features of the iWL25X Figure 1 Features of the Ingenico iWL255 Smart card reader Mini USB Connection Port SAM GPRS SIM card compartmen...

Page 10: ...he input selections and information The Menu key provides access to the EFTPOS terminal menu To FEED the paper press and hold down the CLEAR key to advance the paper 2 1 2 The iWL25x Keyboard The keyb...

Page 11: ...n to the previous display or in some instances to the main display 2 1 2 4 FUNC Key The FUNCTION key is used to enter the function menu 2 1 2 5 MENU Key The MENU key is used to access EFTPOS terminal...

Page 12: ...ters for that key 2 1 3 Card Reader 2 1 3 1 Magnetic Stripe Card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in orde...

Page 13: ...has a row of four status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is...

Page 14: ...ed at the rear of the terminal and pull the cover to the rear of the terminal Insert the paper roll into the compartment following the directions shown on the below picture Pull the paper up to the to...

Page 15: ...ushing on the clips with your nails as shown by the arrows in the picture Take out the battery pack which is included in the box and locate the battery s connector beside the battery compartment Plug...

Page 16: ...2 1 6 POWER ON TERMINAL To power on iWL25X terminal simply press the ENTER Green Key 2 1 7 POWER OFF TERMINAL To power off iWL25X terminal simply press and hold down the CLEAR Yellow and FUNC key tog...

Page 17: ...1 8 iWL255 Base Configuration 2 1 8 1 Charging Base Plug the power supply s DC connection into the power socket on the charging base as shown below Connect the power supply unit to the mains network...

Page 18: ...indicate GPRS communications is supported As terminal attempts to register with the mobile communications provider this icon is displayed When terminal registers with the network provider it will disp...

Page 19: ...tion There is one base design used for docking the iWL series terminal The iWL bases bring comfort efficiency and robustness to the merchant thanks to its design made for an ultra fast docking The iWL...

Page 20: ...is icon will be displayed When Terminal is within range of its Base and Bluetooth link has been interrupted this icon is displayed until connection is re established When Terminal registers with the N...

Page 21: ...ins power connection when an iWL terminal is on or off its Base Explanation of some of the icons provided below The power plug icon is only displayed with the battery when terminal is on its Base or R...

Page 22: ...n 87 and then 6987 Enable Disable Terminal Functions 7415 Configure Receipt Header and Footer 3825 Restart Terminal 86 Reset GPRS Link 3823 SKYLink Interface Type 6628 SKYLink Interface Com Port 6629...

Page 23: ...s have been programmed on the Ingenico terminals for easy and quick access to frequently used menus To access these menus press the following keys on the terminal from the idle screen Description Shor...

Page 24: ...he base must be powered on to perform the pairing and un pairing functions Step Terminal Display Comment 1 0 Press MENU 2 0 PAYMARK EFTPOS EFTPOS MENU TIPPING MENU HOSPITALITY MENU ADMIN MENU SUPERVIS...

Page 25: ...ATIONSUCCESSUL OK OK On selecting NEW BASE option the terminal will immediately perform association with that base The terminal will display the outcome of the association attempt Press ENTER 11 0 BAS...

Page 26: ...gured once terminal ID is keyed in Press ENTER to confirm the merchant ID is correct and if not it can be manually over written 6 0 NII 001 This parameter specifies the Network International Identifie...

Page 27: ...mary DNS address By default it is set to grps paymark co nz Press ENTER 14 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter specifies the Paymark Secondary DNS address By default it is set...

Page 28: ...ark Key in the 8 digit terminal ID and press ENTER 5 0 MERCHANT ID XXXXXXXXXXX This parameter specifies the Merchant ID assigned by Paymark Key in the 11 digit merchant ID and press ENTER 6 0 NII 001...

Page 29: ...This is used where the quality of the dial tone is low 4 Pulse Blind Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 0 PABX 1A or 1W Press ENTER to by...

Page 30: ...lid NZ dial tone If a valid dial tone isn t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 Tone...

Page 31: ...ondary DNS address By default it is set to direct2 paymark co nz Press ENTER 11 0 USE DNS Y N 2 NO Option 2 to allow the terminal to use Paymark IP address 12 0 IP Primary HOST IP ADDRESS 117 120 34 1...

Page 32: ...Paymark DNS address Option 1 is selected by default 5 0 IP Primary HOST DNS direct paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to direct paymark co nz...

Page 33: ...followed by ENTER 5 0 TERMINAL ID XXXXXXXX This parameter specifies the Terminal ID that Paymark assigns to the terminal Press ENTER 6 0 MERCHANT ID XXXXXXXXXXX This parameter specifies the Merchant...

Page 34: ...ants 11 0 START GPRS Y N Terminal prompts to start GPRS link Press ENTER to start GPRS or CLEAR to exit without starting GPRS link to Paymark 12 0 GPRS STARTING PLEASE WAIT GPRS STARTING PLEASE WAIT w...

Page 35: ...minal will automatically exit after 30 seconds of inactivity 4 0 ACTIVE MERCHANTS 12345678 Press 3 to Set Active Merchants Enter the number from 1 8 for each individual merchant you wish to activate a...

Page 36: ...ds of inactivity 4 0 DELETE CONFIG ENTER YES CLR NO Press 8 to Delete Terminal Configuration To delete the Terminal Configuration of the entire active merchants press ENTER or CLEAR to return to MULTI...

Page 37: ...ally exit after 30 seconds of inactivity 4 0 ACTIVE MERCHANTS 1 Press 3 to Deactivate Active Merchants Terminal will display with all active merchants that was previous configured To deactivate multi...

Page 38: ...ess credit card and the contactless device contactless cards have an antenna embedded in the card plastic By simply holding the contactless card within a few centimetres of the contactless device at t...

Page 39: ...1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press 0 Zero key 3 0 ENTER PASSWORD Enter 6988 followed by ENTER 4 0 FUNCTIONS 0 TELIUM MANAGER Press 0 Zero to select T...

Page 40: ...ontactless functionality on the terminal or NO to disable the contactless functionality on the terminal 9 0 SERIAL LINK Internal COM0 USB Press the down arrow key to select INTERNAL to have the contac...

Page 41: ...reset the merchant configuration or CLEAR to cancel and return to idle screen 4 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on th...

Page 42: ...ivity 4 0 MULTI MERCHANT SETUP Select option 5 for RKI configuration by pressing the corresponding number key 5 0 RKI CONFIG ENTER OR CLEAR Press ENTER to proceed with the RKI configuration or CLEAR t...

Page 43: ...Key in 87 and press ENTER 3 0 RKI PASSWORD Key in 6987 and press ENTER 4 0 REMOTE INIT IN PROGRESS Terminal starts to download remote keys into the terminal from the Paymark host 5 0 PROCESSING NOW Te...

Page 44: ...T function followed by ENTER 6 0 PRE PRINTING OFF Press F1 to enable or disable the PRE PRINTING function followed by ENTER By default the Pre printing is disabled 7 0 CHEQUE AUTH OFF Press F1 to enab...

Page 45: ...RT function followed by ENTER NOTE This swipe start function allows the merchant to deactivate the swipe start from the idle screen This feature will apply in the environment of Contactless or Interfa...

Page 46: ...configured by entering the desired Merchant Name use the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRESS...

Page 47: ...ess 1 followed by the function FUNC key 5 times for a single space Repeat until required numbers of spaces have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped...

Page 48: ...and press ENTER 3 0 RESTART TERMINAL Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen 5 11RESET GPRS LINK This function allows the merchant to reset GPRS link Step Term...

Page 49: ...e type NOTE Please ensure that INTERFACED is enabled through FUNC 7415 prior to selecting interface type Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 6628 and press ENTER 3 0 IN...

Page 50: ...terface link will be communicating via serial cable 2 USB This will be selected if the interface link will be communicating via USB cable Please ensure to load the Telium USB driver to allow the commu...

Page 51: ...word 8099 followed by ENTER 4 0 DISABLE CREDIT ACCOUNT Press ENTER to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 7...

Page 52: ...igure the TMS parameters CLEAR to cancel and exit to idle prompt 4 0 TMS TERMINAL ID XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial...

Page 53: ...ational Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTE...

Page 54: ...0 TMS ACTION CONNECTING Establishing the link between the terminal and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays P...

Page 55: ...the TMS download if the download was failed on the previous attempt Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetti...

Page 56: ...ign currency Ingenico terminals now provide the option for currency selection when paying at the point of sale The terminal will use the same merchant number for the transaction whether performed in t...

Page 57: ...ce CSE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025707 and press ENTER 3 0 ENABLE DCC ENABLE DCC will be displayed Press ENTER 4 0 DCC ACTIVATED DCC application has...

Page 58: ...merce CSE merchant ID will be same as the Paymark Merchant ID 6 0 PRIMARY HOST IP ADDRESS 210 50 6 12 This parameter specifies the Primary Host IP Address for Pure Commerce CSE Press ENTER By Default...

Page 59: ...the changes or clear to exit out with saving 13 0 Restart the terminal by pressing and holding down the FUNC CLEAR key together for 2 seconds Once the terminal has been restarted it will then synchro...

Page 60: ...ess ENTER 3 0 PROCESSING NOW Terminal is checking the connection with the host 4 0 CONNECTIONS AVAIL PRESS ENTER Press the ENTER key on the terminal to exit to the idle screen 9 1 4 Pure Commerce CSE...

Page 61: ...FUNC 2 0 FUNCTION Enter 3025702 and press ENTER 3 0 PROCESSING NOW Terminal is downloading the current rates table 4 0 DOWNLOAD COMPLETE PRESS ENTER Press the ENTER key on the terminal to exit to the...

Page 62: ...set This function resets currency select configuration to default settings Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025706 and press ENTER 3 0 RESET MERCHANT CONFIG ENTER OR CL...

Page 63: ...OR INSERT CARD Swipe or Insert the cardholder s card 4 0 PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 5 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the terminal Adv...

Page 64: ...PROCESSING NOW will be displayed on the terminal while processing the transaction 12 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 10 1Pure Commerce CSE P...

Page 65: ...ALL MERCHANTS Only applicable with Multi Merchant setup Press the corresponding number or down arrow key on the terminal to select the Merchant followed by ENTER Press CANCEL to exit from the menu 4 0...

Page 66: ...IONS If the terminal supports pre authorisations such as Hospitality transactions then the terminal provides functionality for merchants to manage the stored pre authorisations When the pre authorised...

Page 67: ...displayed Press ENTER to retrieve the current transaction to proceed with completion or CLEAR to proceed with next transaction NOTE The total amount displayed will include the previously authorised a...

Page 68: ...rminal 12 1 1 Enable Credit Card Surcharging Perform the steps below to enable credit card surcharge Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 ENABLE SURCHA...

Page 69: ...d surcharge configuration 12 1 3 BYPASS SURCHARGE This function allows the merchant to bypass the surcharge if they do not wish to surcharge the cardholder Perform the steps below to bypass surcharge...

Page 70: ...ccess EFTPOS menu 3 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down arrow key to select PURCHASE to perform a purchase transaction 4 0 PURCHASE AMOUNT XX XX Key in...

Page 71: ...IDE Version 1 00 10 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 11 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 12 0 DECL...

Page 72: ...the cardholder s card 4 0 PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 5 0 CASH OUT AMOUNT XX XX Only applicable if the CASH OUT is turned on Press ENTER to bypass the CASH OUT or...

Page 73: ...WL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 11 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 12 0 DECLINED Transaction has been DECLINED with...

Page 74: ...CASH OUT is turned on Press ENTER to bypass the CASH OUT or enter the cash withdrawal amount followed by the ENTER key NOTE Cash amounts must be multiples of the minimum currency increment 10 cents If...

Page 75: ...not supported 4 0 PRESENT INSERT OR SWIPE CARD XX XX Present Insert or Swipe the cardholder s card 5 0 Present card XX XX This parameter will be displayed on the PIN pad screen to advise the cardhold...

Page 76: ...ck of the card If the signature matches Press ENTER to accept and proceed with step 13 0 If not press CLEAR to decline and proceed with step 14 0 14 0 SIG ACCEPTED SIG ACCEPTED will be displayed on bo...

Page 77: ...ess supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down up arrow key to select CASH to perform cash out transaction 3 0 SWIPE OR INSERT CARD Swipe or...

Page 78: ...WL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 10 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 11 0 DECLINED Transaction has been DECLINED with...

Page 79: ...arrow key until EFTPOS MENU is shown on the display Press the corresponding number key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key...

Page 80: ...Signature transaction 16 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 17 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the recei...

Page 81: ...rform a purchase transaction 3 0 SWIPE OR INSERT CARD Rather than swiping or inserting card press dot key 4 0 CARD NUMBER XXXXXXXXXXXXXXXXX Terminal will then prompt for the card number to be manually...

Page 82: ...NSTALLMENT 4 UNKNOWN Select option by pressing the corresponding number key 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN 13 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the terminal 14...

Page 83: ...ASH 3 REFUND Press the corresponding number key or down arrow key to select REFUND to perform a refund transaction 3 0 MERCHANT CARD Swipe the Merchant Card on the terminal 4 0 AWAITING MER PIN Termin...

Page 84: ...ENT 4 UNKNOWN 12 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the terminal 13 0 ACCOUNT XX XX CHQ SAV CR F1 F2 F3 F4 Press the corresponding soft key to select their account type Exampl...

Page 85: ...CASH 3 REFUND Press the corresponding number key or down arrow key to select PUR to perform a purchase transaction 3 0 SWIPE OR INSERT CARD Insert the cardholder s chip card into the chip card reader...

Page 86: ...or does not have a PIN then the merchant has the option to accept a signature transaction Complete steps 1 6 of the transaction process first 15 0 PIN OR ENTER The cardholder to press ENTER on the pin...

Page 87: ...inal waits on the account selection from the cardholder on the pinpad 5 0 ACCOUNT XX XX CHQ SAV CR The pinpad will prompt for account selection Ask the cardholder to select the CR account on the pinpa...

Page 88: ...y Press 2 to select TIP ADJUST 2 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding...

Page 89: ...ed is correct or CLEAR to cancel the Tip amount and return to the previous screen to re enter correct amount NOTE The terminal is to limit the total amount of the purchase completion to a maximum of 1...

Page 90: ...orm VOID TIP FUNCTION 3 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number o...

Page 91: ...eipts If the TOTAL is correct press ENTER to upload the stored TIP transactions and if the TOTAL is not correct press CLEAR to exit and proceed with step 6 0 4 0 PROCESSING NOW X OF XX PROCESSING NOW...

Page 92: ...mple Select 3 to perform PRINT FUNCTION 3 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corr...

Page 93: ...MOUNT XX XX Key in the purchase amount and press ENTER 4 0 DO YOU WISH TO ADD A TIP Y N DO YOU WISH TO ADD A TIP Y N will be displayed on the terminal Cardholder shall advise by pressing the ENTER key...

Page 94: ...132 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 12 0 ACCEPTED Transaction has been ACCEPTED and prints off transaction receipt 13 0 DECLINED Transaction has been DECLINED and p...

Page 95: ...ON to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 1 to select CARD CHECK 4 0 PRESENT INSERT OR SWIPE CARD 0 00 PRESENT INSERT OR SWIPE...

Page 96: ...s first initiated or updated i e Top up Step Terminal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scro...

Page 97: ...the terminal and pinpad while processing the transaction 11 0 ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt 12 0 DECLINED Transaction has been DECLINED for P...

Page 98: ...he corresponding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding number key or down arrow key to select AUTHORISATION 3...

Page 99: ...ign to accept the transaction 10 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the cardholder to sign receipt 11 0 SIGNATURE OK Y N ENTE...

Page 100: ...12 11 4 1 Hospitality Partial Completion Transaction The cardholder has received an agreed portion of the goods or services This indicates that there will be more transactions to follow This transacti...

Page 101: ...ept the transaction with the final amount 8 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction and will print off receipt where cardholder has to sign t...

Page 102: ...rresponding number on the terminal to retrieve stored hospitality transaction Example 1 for TRAN NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 0...

Page 103: ...n the back of the card If the signature matches Press ENTER to accept and proceed with step 11 0 If not press CLEAR to decline and proceed with step 12 0 11 0 SIG ACCEPTED SIG ACCEPTED will be display...

Page 104: ...NUM Enter the transaction number which can be obtained from the receipt Example 000001 5 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of selected transacti...

Page 105: ...on and will print off receipt where cardholder has to sign to accept the transaction 9 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the...

Page 106: ...PENROSE EFTPOS TERMINAL 00901355 TIME 06Feb18 13 10 TRAN 000156 CREDIT VISA CARD 0000 AUTH AUTH 10 00 RATE 1 05847000042 Includes Commission of 3 000 TOTAL AUD 9 44 Transaction Currency I DECLARE THA...

Page 107: ...ding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press 3 to select UTIL 3 0 SELECT FUNCTION 1 VOID 2 EXTRA CHARGES 3 CARD CHECK Press 1 to s...

Page 108: ...minal while printing off the receipt for the cardholder to sign Advise the cardholder to sign the receipt to accept the transaction with the final amount 9 0 PROCESSING NOW PROCESSING NOW will be disp...

Page 109: ...ll be performed to enable and disable delayed extra charges completion Enable Delayed Extra Charges Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 100 and press ENTER 3 0 ENABLE EXTRA...

Page 110: ...n the terminal to retrieve stored hospitality transaction Example 1 for TRAN NUMBER 5 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 6 0 TRAN XXXXX...

Page 111: ...ECHNOLOGIES PAGE 111 OF 132 INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 10 0 ACCEPTED ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled succ...

Page 112: ...heque branch number and press ENTER 5 0 CHQ ACCOUNT XXXXXX Key in the cheque account number and press ENTER 6 0 PURCHASE AMOUNT 0 00 Key in the purchase amount and press ENTER 7 0 PROCESSING NOW PROCE...

Page 113: ...key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN menu 2 0 ADMIN MENU 1 TOTAL 2 INQUIRT 3 CUTOVER P...

Page 114: ...able with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 PRINTING Totals will be printed immediately NOTE This will include the insta...

Page 115: ...DMIN MENU 1 TOTAL 2 INQUIRY 3 CUTOVER Press the corresponding number key or down arrow key to select TOTAL to perform a shift totals 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Mul...

Page 116: ...lowed by ENTER 4 0 SELECT OPTION XX XX OTHER Press F1 to initiate a settlement inquiry for the current settlement period date will be shown Proceed with step 4 0 Press F4 to enter a date for a differe...

Page 117: ...rrow key to select CUT to perform a settlement cutover 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select th...

Page 118: ...shortcut key by pressing 3 from idle screen Step Terminal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 HOSPITALITY MENU 3 ADMIN MENU 4 SUPERVISOR MENU Press MENU key and then scroll through...

Page 119: ...ctions in EOV mode A pre set limit is in place for both the number of transactions accepted per card and the purchase amount EFTPOS OFFLINE is displayed on the screen of the ICT2XX if an IPP280 or IPP...

Page 120: ...the terminal will then go into EOV mode and process the failed transaction in offline mode and is stored in the terminal memory Any subsequent transactions executed will be stored in the terminal mem...

Page 121: ...stored on the terminal to Paymark network Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 88 and press ENTER 3 0 PROCESSING NOW XX OF XX The terminal starts to upload the stored of...

Page 122: ...Swipe a magnetic stripe card through the magnetic stripe card reader Press ENTER or CLEAR to go to chip read test 4 2 GOOD CARD READ Displays if the terminal is successful to read the magnetic stripe...

Page 123: ...EL to cancel the function and return to idle prompt 7 1 Screen should display this during display test Press ENTER or CLEAR to go onto next test CANCEL to return to idle prompt 8 0 PRINTER TEST ENTER...

Page 124: ...3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 TERMINAL FUNCTIONS Se...

Page 125: ...to print off the current enabled EMV Application Identifiers AIDs or 2 to print off the CTL configuration records PRINTING Displays while printing a list of all the currently enable EMV Application I...

Page 126: ...le Terminal returns to admin menu PRESS 8 To change Date and Time of the terminal DATE DDMMYY 19 01 09 To change the Date enter the day month and the year on the keyboard and press ENTER TIME HHMMSS 1...

Page 127: ...tly in training mode To exit Training Mode repeat steps 2 and 3 NOTE Before the terminal can operate in training mode the terminal merchant ID s must be configured and the functions that you would lik...

Page 128: ...ence in the benefits of increased security standards with full message encryption allowing the secure transmission of EFTPOS transactions across wireless or internet communications links 13 3 3 Custom...

Page 129: ...o rain or moisture This product is approved for indoor use only Where necessary use a protection cover that prevents ingress of water DO NOT remove any screws or non operator accessible covers DO NOT...

Page 130: ...O NOT attempt to use your terminal without its battery pack DO NOT attempt to open the battery pack There are no user serviceable components DO NOT remove the battery pack from the terminal for extend...

Page 131: ...NGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE Version 1 00 14 6 PAPER SIZE The paper roll size is 58mm width and 40mm diameter max 14 7 OPERATING ENVIRONMENT The operating temperature range for...

Page 132: ...2018 Contact Details T 64 9 259 0322 sales skyzer co nz service skyzer co nz PO Box 132 177 Sylvia Park 1644 Auckland 61E Hugo Johnston Drive Penrose Auckland WWW SKYZER CO NZ...

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