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TS2020 TERMINAL (FAMS)

Installation and Maintenance Guide

MAN053

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12

September 2014

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Summary of Contents for TS2020

Page 1: ...1 TS2020 TERMINAL FAMS Installation and Maintenance Guide MAN053 12 September 2014 ...

Page 2: ...2 MAN053 This document provides the relevant information for installing and maintaining a TS2020 terminal ...

Page 3: ...L READERS 13 RELAY CONNECTION 13 INPUT CONNECTIONS 14 SERIAL EQUIPMENT 14 COMMISSIONING THE TERMINAL 15 TERMINAL STARTUP 15 DISCOVERY 15 DIAGNOSTICS 16 OTHER DIAGNOSTICS 17 MEDIA TEST 17 INITIALISE MEMORY 18 CARE AND MAINTENANCE 19 BOARD REMOVAL 19 MEDIA PREPARATION 19 BATTERY CARE 20 GENERAL CLEANING 20 FINGERPRINT READER 21 FINGERPRINT READER ESSENTIALS 21 FINGERPRINT MAINTENANCE 22 DEFAULT CONF...

Page 4: ...h for any office and robust enough for a factory or hospital The TS2020 Terminal range provides a solid foundation for accurate reliable data cap ture that is fundamental to any chosen system This manual guides you through the installation setup and maintenance of the terminal INTRODUCTION ...

Page 5: ...o a vertical mounting surface through the three holes in the rear of the case using the screws supplied The upper pair are keyhole type whilst the lower one is a standard screw hole Cable entry into the terminal comes through the space at the rear or through the cut outs one on the bottom of the rear case and one either side These are used by drilling holes through the case These will accept stand...

Page 6: ...essibility lighting and reflection The fingerprint option is possibly the most critical of positioning For correct reading of employees fingers a terminal should not be too low or too high otherwise inconsistent reading is a possibility due to peoples different heights please see separate section FINGERPRINT READER POSITIONING 1 17m ...

Page 7: ... bottom of the terminal with a cross head screw driver to separate the front from the back The front hinges outwards and is attached at the top edge Carefully remove the front by pulling outwards from the bottom edge The front and back are secured together by plas tic straps GENERAL INFORMATION ...

Page 8: ... open for easy access and are clearly indicated This should normally not need to be removed However housed beneath this are the UPS power supply if fitted and battery Any maintenance or work carried out on these will require the plastic cover to be removed by unscrewing it from the case GENERAL INFORMATION ...

Page 9: ...remove any cover fastenings unless you are qualified to do so Even then isolate from the power connection before you start DO NOT allow the equipment to be exposed to rain or moisture other than permitted by the equipment s specification DO NOT attempt to service any battery fitted to the equipment If the battery fitted to the circuit board is faulty return the complete circuit board to an approve...

Page 10: ... for the TS2020 series dependent upon the model A 12V external power supply an internal mains power supply with UPS option or PoE Power leads can be held in place with the clamp situated at the bottom of the case CONNECTING THE POWER ...

Page 11: ...table power source The TS 2020 operates via DHCP or can be configured with fixed network parameters The communication port is 9100 Feedback offers utilities to assist in setting up the TS2020 terminal Contact your dealer or Feedback Data customer services department if you need more advice on cabling PLEASE NOTE that the repair of terminals damaged by lightning will be charged even when covered by...

Page 12: ...p without the card as it holds a default configuration PLEASE NOTE If fitted do NOT remove the microSD card during the power up sequence of the terminal This can cause damage to the microSD card and interrupt the terminals operation When the terminal has completed its power up sequence a default idle screen will be displayed dependant on the terminal configuration INTERFACES ...

Page 13: ... voltage use LK1 RELAY CONNECTION The optional aux I O module has a relay fitted This may be used to switch loads of 2A at 30V d c including door locks alarms and indicators Use this relay to drive external relays in order to switch larger voltages or currents The relay contacts are protected against transient spikes by non polarised suppression The diagram shows how to connect a fail open type of...

Page 14: ... I O module has an auxiliary serial port which can be used to connect the terminal directly to RS232 or RS485 serial equipment such as printers and weigh scales Any cable suitable for RS232 can be used A maximum length of 25 metres 80 feet is recommended for an RS232 connection RS485 connection requires a twisted pair cable up to a length of 1000m Ensure that the ve connection goes to TR and that ...

Page 15: ...sing our TSDiscover exe software utility available from the website at www feedback data com It will list all terminals found and give the IP address and MAC identity In certain terminals parameters need to be configured here such as DNS and gateway Double click to open the details screen Configure the parameters as required Alternatively enter diagnostic mode by pressing on the minutes area of th...

Page 16: ...Enter the required IP address including the seperators and press enter Other parameters can be changed if required e g Subnet mask To commit the changes enter test number 38 on the keypad and the following will be displayed Press enter and the terminal will restart itself The previously entered details will be set for the terminal and will be displayed in test number 37 as the active parameters CO...

Page 17: ...lect the required test number MEDIA TEST This is a very useful test to check that the internal and external if fitted reader is working correctly independently of any software Enter test number 2 on the keypad and this is displayed Swipe or present the relevant media and the data will be displayed on screen If the media is incorrect or the reader not working Failed will flash on the screen COMMISS...

Page 18: ...h as the IP address and terminal identity Enter test number 23 on the keypad and this is displayed Press enter as instructed and the terminal memory will be initialised NOTE All terminal transactions and data will be erased Please ensure that any required transactions are downloaded before carrying out this test COMMISSIONING THE TERMINAL ...

Page 19: ... marked PL1 on this PCB239 board Unplug the power supply cable from the connector marked PL30 on the PCB235 board Unplug all other cable connections Undo the four fixing screws holding PCB235 to the front case Carefully remove the board and the connected display panel When replacing a board ensure that the replacement is the correct type and that all links are fitted in exactly the same positions ...

Page 20: ...nnector marked PL30 on the PCB235 board Remove the battery pack from its fixing Fit a replacement battery and connect its cable to the connector marked PL1 on PCB239 ensuring that the polarized plug is not reversed NEVER connect the battery to any other plug The battery pack is normally trickle charged from the mains power supply This can take about 48 hours from a fully discharged state Faster ch...

Page 21: ...an and free of any dirt or dust In other words clean hands It is essential that the position of the finger or fingers is constant This is most easily main tained by mounting the terminal at a height whereby easy and comfortable placing of the finger is possible The finger should be completely flat and straight against the reading platen It is essential that the reading platen and surround are kept...

Page 22: ... from 00001 to 65534 and specify how many fingers should be associated with that identity The user is then prompted to swipe their finger s twice for each one Identify User The Identify User option is used to determine whether a given user s fingerprint is recog nised The user is prompted to swipe their finger and if recognised the identity associat ed with that fingerprint along with an indicatio...

Page 23: ...a message to the fingerprint sharing server which requests that all details are re sent Further Information With all of these options a message is generated which is sent as soon as practically possible to a fingerprint sharing server The purpose of this server is to accumulate all fingerprint related operations and to distribute those operations to any other fingerprint equipped terminals on the ...

Page 24: ...ware will revert to the following values FAMS TERMINAL COMMUNICATIONS FORMAT TCP IP 9600 baud No termination character VALIDATION TABLE SIZE 256 bytes MEDIA TYPE Barcode CODES ENABLED Code 3 of 9 no checksum Magnetic stripe track 2 TERMINAL ID No Identity VOLUME LEVEL 3 DEFAULT CONFIGURATION ...

Page 25: ...gh performance low power ARM9 processing engine Micro SD memory card slot High speed FLASH and DRAM program storage 4Mb non volatile data storage Non volatile real time clock calendar Rechargeable Mempac battery transaction buffer retention Physical Impact resistant ABS housing Black gloss finish standard other colours available Colour coded reader detail Easy 3 point wall mounting Installation su...

Page 26: ...Farm Road Uckfield East Sussex TN22 5QD England Tel 44 0 845 3379 155 e mail support feedback data com www feedback data com REPAIRS FEEDBACK DATA LIMITED Repairs Dept Unit 49 Vinehall Business Centre Vinehall Road Robertsbridge East Sussex TN32 5JW England ...

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