SKYZER TECHNOLOGIES
PAGE 120 OF 132
INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE
Version 1.00
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AMEX (American Express) or JCB card – these are not supported in EOV
mode.
NOTE: Under PCI compliance, merchant needs to keep the cardholder’s
data/receipts in a safe and secure location manner. Our recommendation
would be to keep all these data/receipts locked in the cash drawer.
12.14.1
Notification of EOV Mode
When a terminal receives two consecutive network errors, such as Transmission
Error, System Faults or Failed to clear a pending transaction, the terminal will
then prompt “PROCESS TRANSACTION OFFLINE? Y/N” If YES/ENTER is selected,
the terminal will then go into EOV mode and process the failed transaction in
offline mode and is stored in the terminal memory. Any subsequent
transactions executed will be stored in the terminal memory as an EOV
transaction. If NO/CLEAR is selected, the terminal will go into EOV mode
without processing the failed transaction. All the swipe card transaction
executed in EOV mode will always require Signature, whereas chip card
transactions could require the cardholder to enter PIN to accept the
transaction.
12.14.2
To Exit Out of EOV Mode
To exit out of EOV mode, simply perform a merchant logon (page 69) and if
the terminal is successful in re-establishing connectivity to Paymark network, an
ACCEPTED merchant logon receipt will be printed.
If the terminal fails the merchant logon, then the terminal will still operate in the
EOV mode.
