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IBM TotalStorage Enterprise 3592, Maintenance Information


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Table 4: FIDs and FRUs (continued)

Reporte

d FID

FRUs FRU name or description

Prob-

ability

Page reference or instruction

59

Decryption error - Error was detected during the decryption of data
83

Microcode

25%

“FID 84 or E6 - Isolating fault between

microcode and hardware” on page 240

-

Encryption Key Manager

25%

IBM External Key Manager Introduction, Planning,

and User's Guide

87

Tape cartridge

25%

“FID 87 or F2 - Isolating fault between media

and hardware” on page 243

85

Drive canister

25%

• “FID 85: Drive canister” on page 252

5A

Encryption Key Manager failure - An unexpected status was returned by the key manager. Check the

proxy interface and the Encryption Key Manager log.
Note: This issue is not a drive or microcode problem. The customer must isolate the problem from

this symptom.

5B

Encryption PROXY failure - A failure or timeout occurred on the proxy interface. Check the proxy

interface and the Encryption Key Manager log.
Note: This issue is not a drive or microcode problem. The customer must isolate the problem from

this symptom.

5F

Security prohibited function - A function was attempted which is prohibited.

81

Thermal sensor detected overtemperature condition

1. If you suspect that the problem is because of environmental conditions, you can order and use a

datalogger tool (P/N 45P5917) to record ambient temperature. Contact your next level of

support for procedures to correct this condition.

2. If the environmental conditions are within specification and the problem persists, replace the

drive canister.

85

Drive canister

100% • “FID 85: Drive canister” on page 252

82 or C1 Drive voltage not within specification, the drive detects a power outage, or a power supply-cooling

fan failed
Notes:
• This error can be triggered only when a tape is loaded in the drive.
• This error can take up to 50 minutes to be reported after the condition is detected.

82

Power supply

88% “Power problems MAP” on page 193

EA

Power supply cables

8%

• “FID EA: Cables FRU kit” on page 255

85

Drive canister

4%

• “FID 85: Drive canister” on page 252

83 or E5 Microcode fault

83

Microcode

100% “FID 83 or E5 - Microcode problem” on page 239

8  IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information

Summary of Contents for TotalStorage Enterprise 3592

Page 1: ...IBM 3592 TS1140 TS1150 TS1155 and TS1160 Tape Drives Maintenance Information Rack Mount Models EH7 EH8 55F and 60F IBM SC27 9295 00...

Page 2: ...eview Table 1 on page ii to learn about some directional terms and other conventions that are used in this MI Attention The customer must be instructed to not put the system into a dusty or contaminat...

Page 3: ...us ibm com Be sure to include the following information Exact publication title and version Page table or illustration numbers that you are commenting on A detailed description of any information that...

Page 4: ...ty 21 Serviceability 21 Maintenance strategy 22 FID strategy 22 Host messages 22 Federal Information Processing Standards FIPS 23 Device characteristics 24 Fibre Channel connectivity 24 Tape cartridge...

Page 5: ...Key 4 Hardware Error 50 Sense Key 5 Illegal Request 50 Sense Key 6 Unit Attention 52 Sense Key 7 Data Protect 52 Sense Key 8 Blank Check 53 Sense Key B Aborted Command 53 Sense Key D Volume Overflow 5...

Page 6: ...report 161 Completion report additional copy 162 Completion report additional copy 163 Completion report additional copy 164 Completion report additional copy 165 S curit 166 Inspection de s curit 166...

Page 7: ...y reel 198 Tape pulled from leader pin or broken near leader pin 199 Tape broken in midtape 201 Tape tangled along tape path 202 No apparent failure or damage to tape 203 FMR tape maintenance 204 Maki...

Page 8: ...F displayed on service panel and message display 245 FID FF displayed at host only not on service panel or message display 245 Suspected microcode problem 246 Setting the error match trap to get dump...

Page 9: ...conformit la r glementation d Industrie Canada 291 European Community and Morocco Notice 292 Germany Notice 292 Japan VCCI Council Class A statement 293 Japan Electronics and Information Technology I...

Page 10: ...mand Error Log example 59 20 Error Log example of SIM message AIX 60 21 Error Log example of MIM message AIX 61 22 AIX SMIT and ERRPT command Error Log example 62 23 AIX SMIT and ERRPT commands Error...

Page 11: ...ention strap 173 61 Installing the drive filler panel 173 62 Drive canister LEDs EH8 Fibre Channel 175 63 Typical fibre to host cabling 179 64 Rack service position rear view 184 65 Enclosure front vi...

Page 12: ...ing the power supply bracket 257 87 Exploded Rack Mount view 259 88 TAPEUTIL Program menu Sun Solaris system 264 89 TAPEUTIL Program menu HP UX system 270 90 Base mode Windows environment 276 91 Libra...

Page 13: ...s 39 21 SIM fields descriptions 40 22 Meaning of MIM severity codes 41 23 MIM fields descriptions 42 24 Hexadecimal to ASCII conversion 43 25 Drive error log data 44 26 Message codes and descriptions...

Page 14: ...Names menu Services menu 101 58 Set Port 0 or 1 Menu Services menu 102 59 Set Port 0 or 1 Speed menu 102 60 Set Topology menu Speed and Topology 103 61 CE Save Data menu Speed and Topology 104 62 Set...

Page 15: ...CE Offline Mode 132 100 CE Save Data menu Root Port and Node names 133 101 CE Logs menu CE Offline mode 133 102 CE Error Log menu 134 103 Time stamp for CE Error Log 135 104 CE FID FE Log menu 136 10...

Page 16: ...ntification 200 144 Microcode EC level history log 206 145 Fibre Channel WWID history log example and worksheet 207 146 DRV Serial No menu 207 147 Node Name menu 207 148 Alter Serial No CE VPD Data me...

Page 17: ...ersion 284 174 Celsius to Fahrenheit conversion 285 175 Fahrenheit to Celsius conversion 285 176 SI Base Units and Derived SI Units 285 177 Mathematical power to common term comparison American system...

Page 18: ...afety Notices G229 9054 IBM Tape Device Drivers Installation and User s Guide GC27 2130 3584 information Do not use the 3592 tape drive MI to complete service procedures on an IBM TS4500 tape library...

Page 19: ...ystem z support http www 1 ibm com servers eserver zseries connectivity Device driver information http www ibm com support fixcentral T10 Standards Committee http www t10 org FIPS PUB 140 2 Security R...

Page 20: ...xx IBM 3592 TS1140 TS1150 TS1155 and TS1160 Tape Drives Maintenance Information...

Page 21: ...After the failing hardware is determined remove and replace the FRU as directed After any hardware replacement or other maintenance action is completed go to End of call on page 185 If you are unable...

Page 22: ...se the MSG section to get the message code from the MIM record See Message codes on page 45 and complete the action for the Message Code See also Figure 12 on page 42 Fibre Channel Messages that are d...

Page 23: ...int on page FID entry point on page 6 FID AF Stuck tape or cartridge Go to Manual cartridge removal on page 195 Replace a leader pin Customer responsibility see 3592 Drive Operator Guide Clean message...

Page 24: ...vice panel displays the CE Options menu rather than the Services menu after a power on sequence 1 Go to FID entry point on page FID entry point on page 6 FID 85 Host reported Fibre Channel interface p...

Page 25: ...s Enable or disable drive encryption Go to Setting drive encryption on page 250 Change the drive default density setting Go to Setting default density on page 249 Set error match trap Go to Setting th...

Page 26: ...Obtain and analyze error information from Windows systems Go to Obtaining drive error information from Windows system on page 71 Locate FRUs or replace defective FRUs Go to Chapter 8 Locations checks...

Page 27: ...instruction 50 An incorrect encryption configuration that is installed during manufacturing 85 Drive canister 100 FID 85 Drive canister on page 252 51 Encryption power on self test POST HW failed 85 D...

Page 28: ...ust isolate the problem from this symptom 5F Security prohibited function A function was attempted which is prohibited 81 Thermal sensor detected overtemperature condition 1 If you suspect that the pr...

Page 29: ...ion step is run if the initial pass fails during the short Test Drive diagnostic test 87 Tape Cartridge 50 FID 87 or F2 Isolating fault between media and hardware on page 243 85 Drive canister 50 FID...

Page 30: ...ee Offloading the dump to flash memory on page 211 or Clearing flash dump memory on page 211 F2 See Reported FID 86 in this table F5 Fibre Channel error F5 Interface operator procedural or host proble...

Page 31: ...a time stamp close to the time of the ATTN DRV message If a FID appears to be associated with the ATTN DRV message go to Table 4 on page 7 2 Error Log does not help identify a FID Run CE DIAGS CE Ver...

Page 32: ...very Customer Action the customer must always call for IBM service after any unsuccessful attempt to recover from a failure or problem TapeAlert reporting is an industry standard that provides status...

Page 33: ...he failure can be either faulty media or faulty drive hardware It is cleared when the cartridge is ejected Isolate fault between media and hardware If you have FID or ATTN MSG complete Note 1 If no FI...

Page 34: ...into the drive It is cleared when the cartridge is ejected This issue also can be caused by an FMR tape cartridge that is loaded for Read Write Use supported tape cartridge If problem persists consid...

Page 35: ...e earliest convenience if not done automatically Same as Customer Action 21 Clean periodic This flag is set when the tape drive detects it needs routine cleaning based on usage and is cleared when the...

Page 36: ...image is unsuccessfully downloaded to the tape drive with the fibre or RS 422 LDI interface It is cleared when the drive is powered OFF or a successful microcode update is completed Call for Service T...

Page 37: ...correct format tape Try another tape Go to FID 87 or F2 Isolating fault between media and hardware on page 243 55 Load failure The operation failed because the media cannot be loaded and threaded Remo...

Page 38: ...displayed FID or ATTN message or an entry in the drive error log See CE Error Log menu on page 134 or run diagnostic tests Go to Maintenance starting point on page 1 2 The broken tape can be caused by...

Page 39: ...F enhancements to Model EH8 Less backhitching because of larger 2 15 GB 2 GiB data buffer Faster data acquisition speed Up to 14 increase in track density 400 MB s native data rate support JE media on...

Page 40: ...X Each 3592 drive canister is a single FRU After the drive is varied offline to the host each drive canister can be removed and replaced with power ON hot pluggable with minimal impact to customer op...

Page 41: ...activity Service Information Message Media Information Message SIM MIM clearly indicate impact of failures FRUs affected and the impact of service No scheduled downtime that is required for preventive...

Page 42: ...ror log When a permanent error occurs or an error is detected by the test a SIM is generated and a flag is set in the SCSI sense data This flag informs the host system that information about the error...

Page 43: ...activity is based on failure events that occur in the customer s functional environment This feature eliminates the need to use time consuming machine checkout procedures to re create the failure See...

Page 44: ...le drives are connected in an arbitrated loop the drive closest to the host has a lower AL_PA number higher priority than the next drive Follow this protocol through the loop The soft address feature...

Page 45: ...he cleaning cartridge is an FFF4 category tape See Cleaning cartridge on page 36 CE scratch tape This diagnostic cartridge an FFF5 category tape carries a label with the identifying information CE nnn...

Page 46: ...oor 1 tab 3 and label color Data cartridge capacity Cartridge type EH7 native capacity EH8 native capacity 55F native capacity 60F native capacity JC Black Dark Purple 4000 GB 7 TB 7 TB 10 TB Advanced...

Page 47: ...ted read only area of the CM The CM reader uses a radio frequency interface to read this information when the cartridge is loaded into the drive The media performance statistics are stored in an unpro...

Page 48: ...uire power ON OFF switches to allow the customer engineer to complete service activities The tape drive has an operator display with an eight character display at the front bezel of each drive The ope...

Page 49: ...ridge 4 Reset Press Reset to generate a drive reset Note This action stops tape motion before a reset is completed Reset is recessed to prevent accidental activation Use a pointed object like a pencil...

Page 50: ...le 15 on page 30 Table 15 Drive rear layout Item number Item name and details 1 LED array described from left to right Power Drive status Library communications Information error messages Port 0 Fibre...

Page 51: ...31 and their functions and meanings are listed in Table 16 on page 31 a05m0368 Port 0 Port 1 8Gb 0 1 3592 EH8 3 4 5 6 1 2 Figure 4 LED locations for EH7 EH8 55F 60F Table 16 LED indicators for EH7 EH8...

Page 52: ...n the port Drive was not returned to operator mode is still in CE offline mode or CE online mode Green Fibre Channel connections are detecting light but no data is being transferred Wrap tools are ins...

Page 53: ...6 DC LED 7 AC LED 8 Attention LED 1DC LED ON good OFF fault AC LED ON good OFF fault LED OFF good ON fault Power in the 3592 is supplied by a redundant pair of power supplies 3 and 4 The AC power cord...

Page 54: ...LED 6 lights If AC or DC power is lost one or both of the LEDs 7 and 6 turn OFF During power sequencing power on self test POST runs diagnostic tests to verify the operation of memory sensors and ele...

Page 55: ...rom nonvolatile storage Power sequencing When power is applied internal diagnostic tests check the voltages After the voltages are checked the logic is reset Finally a basic function test of the logic...

Page 56: ...ocated or stored Note 1 See Chapter 9 Parts catalog information on page 259 for the most current part number Cleaning cartridge Use the 3592 cleaning cartridge only in a 3592 drive to clean the head g...

Page 57: ...fy the leader pin replacement kit items Table 19 Leader pin replacement kit Use with Figure 7 on page 37 Item number Description 1 Leader pin attach tool 2 Cartridge manual rewinding tool 3 Leader pin...

Page 58: ...ng agent Hook and loop fastener The hook and loop fastener P N 19P0362 is used during installation of fibre channel cables on the 3592 Use this part to eliminate damage by isolating and supporting fib...

Page 59: ...rts This action can improve service response time and can help reduce machine repair time Physical location identifiers in the SIM direct the CE to the failing unit The SIM FID code specifies the part...

Page 60: ...th Figure 11 on page 40 Locator number Field name Field data or references 1 SIM MIM Present 00 No SIM or MIM present 01 SIM present 02 MIM present 2 Microcode and Link Level 3 Message Code See Messag...

Page 61: ...h SIM field in Table 23 on page 42 A media information message MIM includes the following error information The message code that is presented to the customer See Message codes on page 45 The VOLSER n...

Page 62: ...nd Link Level 3 Message Code Message codes on page 45 4 Exception Message MIM exception messages on page 46 5 Service Message SIM MIM service messages on page 46 6 Severity SIM MIM severity on page 47...

Page 63: ...SARS algorithm for a SIM Note For information on SARS reporting refer to the Statistical Analysis and Reporting System User Guide To obtain online documentation refer to Website information on page xv...

Page 64: ...st display Use the example in Figure 13 on page 44 with Table 25 on page 44 to learn to read an error log that appears at the host a05m0263 CE ERROR LOG CANCEL CLEAR LOG CURRENT TIMESTAMP 00002 DAYS 1...

Page 65: ...3592 display 3433 43 Service Circuits Failed Operations not Affected This error does not affect the performance of the device The failure affects only circuits that are used for non operational testi...

Page 66: ...in the reported SIM Table 28 SIM exception messages and descriptions Exceptio n message Hex Exceptio n message ASCII Description 30 0 Reserved 31 1 Effect of failure unknown 32 2 Device exception no...

Page 67: ...iptions SIM MI M severity HEX SIM MI M severity ASCII FID severity Algorith m FID severity that is displayed on service panel Description 33 3 4 3 1 1 Acute Device requires immediate attention Device...

Page 68: ...ection applied 37 00 Rounded parameter 5B 01 Threshold condition met 5B 02 Log counter at maximum Sense Key 2 Not Ready Table 33 ASC and ASCQ summary for Sense Key 2 Not Ready ASC ASCQ Description 04...

Page 69: ...ompatible format 31 00 Medium format corrupted 31 01 Format command failed 33 00 Tape length error 51 00 Erase failure 53 04 Medium thread or unthread error 85 00 Write protected because of tape or dr...

Page 70: ...ion key service failure EF xx Encryption related Sense Key 5 Illegal Request Table 36 ASC and ASCQ summary for Sense Key 5 Illegal Request ASC ASCQ Description 0E03 Invalid Field in Command Informatio...

Page 71: ...ge EE 25 Encryption key format not supported EE 26 Encryption unauthorized request dAK EE 27 Encryption unauthorized request dSK EE 28 Encryption unauthorized request eAK EE 29 Encryption authenticati...

Page 72: ...e ejected EE xx Encryption related EE 12 Encryption key change detected EE 18 Encryption changed read EE 19 Encryption changed write EE 40 Encryption Encryption Key Manager identifier changed EE 41 En...

Page 73: ...nternal target failure 45 00 Select or reselect failure 47 00 SCSI parity error 48 00 Initiator detected error message received 49 00 Invalid message error 4A 00 Command phase error 4B 00 Data phase e...

Page 74: ...llow these steps to use the diag command Notes You must have root authority to run the AIX diag command The diag command gives you a detailed report by device only 1 Type diag at the AIX command line...

Page 75: ...d 13 See Sense Keys ASC and ASCQ information on page 47 for error sense information 86 FID FRU identification number Byte 14 3106 First FSC fault symptom code Bytes 16 and 17 3341 Last FSC fault sympt...

Page 76: ...s the format that is seen in Figure 18 on page 56 The errno or error number is explained in Table 42 on page 57 Use Table 24 on page 43 to translate the hexadecimal information to ASCII values Read Wr...

Page 77: ...over length condition 14 EFAULT General A memory failure occurred because of an invalid pointer or address 16 EBUSY General An excessive busy state was encountered Open The device is reserved by anot...

Page 78: ...t list 6 From the Generate Error Report menu you can select the type of reports you want to view then press the Do icon 7 You can scroll through the log by using the up or down icons on the menu ERRPT...

Page 79: ...00 8603 3010 004A 1E01 0191 004A 8250 0000 1100 0036 2800 0033 4D00 0033 0600 0000 0000 0190 0000 2700 0000 0020 0000 0000 0000 0000 0000 C700 0000 3433 4120 2020 2000 0000 0000 0000 0000 0000 0000 00...

Page 80: ...d Actions REFER TO PRODUCT DOCUMENTATION FOR ADDITIONAL INFORMATION Detailed Data DIAGNOSTIC EXPLANATION 3100 0044 0000 6140 0130 3030 3030 3030 3234 3634 3431 3030 3737 3330 3030 3030 4544 4135 3036...

Page 81: ...Failure Causes TAPE DRIVE Recommended Actions REFER TO PRODUCT DOCUMENTATION FOR ADDITIONAL INFORMATION Detailed Data DIAGNOSTIC EXPLANATION 3100 0044 0000 6140 0230 3030 3030 3030 3235 3841 3631 3535...

Page 82: ...00 0200 0000 0000 0000 0102 0000 F100 0400 0000 0058 0000 0000 5300 8602 8E02 0000 0006 0191 00FF 0000 0025 0AFF E733 4300 0033 4D00 0033 4100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 00...

Page 83: ...or Log Analysis System i To gain access to the System i problem logs and error logs sign on at any available workstation with the QSRV logon and its security password QSRV After signon the correct acc...

Page 84: ...Report for Resource Serial Resource Name Type Model Number Name TAP02 3592 J1A 13 10063 TAP34 Error log ID 004602D2 Sequence 178324 Date 10 21 03 Time 11 38 02 Reference code 9350 Secondary code 00000...

Page 85: ...page 45 86 FID FRU Identifier 3115 First FSC fault symptom code 3115 Last FSC fault symptom code 0000000075 Sequence Number drive serial number 03592 Device Type J1A Device Model Number Figure 25 Syst...

Page 86: ...stem release If you do not find either F0 F1 70 or 71 locator byte in Location 1C2 then browse around that area and adjust the displacement accordingly Remember that the first FSC is directly below th...

Page 87: ...00000000 00000000 00000000 000040 00000000 49000000 36434220 20202000 Press Enter to continue F3 Exit F12 Cancel OFFSET HEX ASCII DESCRIPTION 000002 03 Sense key of 3 000007 X 0A or X 58 18 bytes or 9...

Page 88: ...0 03003900 00000300 00001000 00000000 00013100 03000000 00400000 00000900 00000000 0240 FE2A3800 00171202 05D80000 00171202 05D81000 00050000 00171202 05D80600 Q Q Q 00000000 0260 10002000 02000000 00...

Page 89: ...is to issue the command IBMtapeutil f dev IBMtape0 dump filename If the file name is not specified you can use the default dump0001 dmp All the dump files are stored under the current directory Automa...

Page 90: ...th matches the order of the SCSI Channel ID LUN information in the proc scsi scsi file CDB Command The command data block of the SCSI command Status Code The returned result from the Linux SCSI middle...

Page 91: ...L symbolic error and error number on page 71 enter selection 39 Scsi status 02h Sense information Length 60h Sense KEY ASC ASCQ 02 3a 00 KEY meaning is not ready Sense Info consult SCSI spec for detai...

Page 92: ...MICROCODE 209 DD_UNIT_ATTENTION 210 ERROR_MORE_DATA 234 DD_CARTRIDGE_ENTRY_FAILURE 300 Symbolic Error NT Error Number DD_CARTRIDGE_LOAD_FAILURE 301 DD_CARTRIDGE_IN_FAILED_DRIVE 302 DD_CAROUSEL_NOT_LOA...

Page 93: ...0200 0300 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000...

Page 94: ...ite filemark X 11 Space X 12 Inquiry X 13 Verify X 14 Recover buffered data X 15 Mode select X 16 Reserve X 17 Release X 18 Copy X 19 Erase X 1A Mode sense X 1B Load unload X 1C Receive diagnostics re...

Page 95: ...X 28 QUEUE FULL Device s command queue is full hh This byte indicated the type of adapter error that occurred For parallel SCSI adapters the general_card status code as defined in usr include sys scs...

Page 96: ...Blown terminator fuse or bad termination X 09 TRANSPORT RESET Adapter detected an external SCSI bus reset X 0A TRANSPORT BUSY The transport layer is busy X 0B TRANSPORT DEAD The transport layer is ino...

Page 97: ...rent information When set up correctly the Virtual Operator panel appears in your browser as shown in Figure 32 on page 77 A refresh button is provided to refresh the panel image if needed The page do...

Page 98: ...Arrow Allows the CE to move up the cursor arrow through the menu options Down Arrow Allows the CE to move the cursor arrow down through the menu options Enter Allows the CE to select the menu option a...

Page 99: ...6 6 2 2 7 7 3 3 8 4 4 9 10 5 5 11 11 e2A Media Type UNLOAD DRIVE Figure 33 Virtual Operator panel display Menu status and message areas Table 44 Virtual Operator panel display Menu status and message...

Page 100: ...rive is ready Tape Not Loaded Door Open sensor indicates partially loaded cartridge Unloaded Cartridge is unloaded Loading The cartridge is loaded into the drive Locating The drive is moving the tape...

Page 101: ...h a connection but does indicate that the drive is seeing light Port0 ID Soft Port1 ID cd Hard AL_PA is used by another device on the fibre loop Port 0 ID cd CONFLICT Note This condition can be initia...

Page 102: ...nformation First Character e in this example Encryption designator e encryption encoded cartridge blank encryption non encoded cartridge Second Character 7 in this example Drive type for which cartrid...

Page 103: ...by the dump icon Dump icons Either the Dump icon or the flash dump icon can display in the status area of the service panel see Item 6 in Figure 33 on page 79 A dump icon displays as either a solid im...

Page 104: ...d when the 3592 drive receives the Mode Select command from a host program that sets the volume to a logically write protected state Both Write Once Read Many WORM and Persistent Write Protect status...

Page 105: ...D message is displayed and you press Enter the FID message is removed from the screen and deleted 2 Intervention messages are one part or two part messages Two part messages consist of two 8 character...

Page 106: ...th the FID number Note The following are informational messages not intervention conditions Device activity or status messages Device activity These messages are displayed in the supplemental message...

Page 107: ...hold the device displays a Clean message The clean message is maintained across device power on reset conditions The routine messages that are received through the Display Message command consist of m...

Page 108: ...ection Table 48 Menu terms and display icons Item Indicates Table Caption Menu Name which displays on the service panel Selecting this menu item gives you access to more menus or subordinate selection...

Page 109: ...menu item entries indicates advanced encryption configuration options A double asterisk in front of an entry indicates an encryption decommission action See Crypto Officer menu Encryption on page 123...

Page 110: ...ocode Level Reset Drive Force Error Dump Confirmation Menu Fibre Options Menu Set Offline Menu Set Online Menu Statistics Menu Services Menu a14m0081 Cancel Cancel Set Speed Set Topology Set Hard Addr...

Page 111: ...PD Use New Drive VPD Reserved 1 Reserved 2 VPD Options FID FE Log Unmake FMR Tape Force Er Log Is On Is Off FID FF Log Temp Error Log Copy Dump To Tape Copy Dump to Flash Clear Flash Dump Force Error...

Page 112: ...Medium 53 E06 3592A3 54 E07 3592A4 Cancel E05 Default J1A Emulation CE Save Data Menu Cancel Yes No Cancel Yes No CE Save Data Menu Disp Serial No Cancel Alter Serial No CE Drv Ser No Menu CE Drv Feat...

Page 113: ...icrocode Trap Trap Cancel Add FSC Trap Remove FSC Trap List FSC Traps Saved Traps Read Tape Engr Use Only Show Statistics OEM Use Only Show Statistics Menu Cancel Cancel Show Drive Stats Show Tape Sta...

Page 114: ...n xxx Trap Rmv Saved FSC Trap Trap Add Saved FSC Trap Cancel Cancel Cancel Cancel Cancel Blk ID Read Blk Data Space Frwd Blk Space Frwd File Block Number Execute Locate Read Blk Hdr Space Bkwd Blk Spa...

Page 115: ...before selection Cancel Both Ports Cancel Test Media Panel Drive Type Port 0 Test Head Drive Model Num Test Fibre Wrap Read Write Read Write Short Port 1 Test Fibre Wrap Save Changes Test Panel Test...

Page 116: ...th Config BOP Encryption Density Masks Encr Vol Label Encrypt Restore Defaults Menu Cancel Confirm Restore Figure 44 CE Options menu CE Offline Mode Part 6 of 6 Confirm Mode Change menu This is the en...

Page 117: ...tions that are available to the operator from a host or library interface CE Offline Mode Forces the ports offline if you are going to CE mode and no job was in progress If a job is active at the time...

Page 118: ...number mmm dd yyyy month day year hh mm hours minutes Set Online Logically enables the drive to communicate on the fibre channel bus Activate Set Online at the drive first then have the host place th...

Page 119: ...rce Error Dump from the Services menu Set Online menu Table 53 on page 99 shows the Set Online menu items Table 53 Set Online menu Function Next menu Cancel Services menu on page 97 Port 0 Options men...

Page 120: ...offline If the device or the initiator cannot complete activity before it goes offline Confirm Offline menu on page 100 is displayed to allow the operator an override and to force the ports offline Co...

Page 121: ...4 on page 79 for fibre addressing information Port Node Names menu Services menu Table 57 on page 101 shows the Port Names and Node Names menu items Table 57 Port Node Names menu Services menu Functio...

Page 122: ...mber the lower the priority Use Soft Addr Not recommended Allows the port to use the system default value The soft address feature allows the drive to arbitrate the AL_PA number with other fibre devic...

Page 123: ...B for 8 Gbps 16 GB Allows CE to set speed to 16 GB for 16 Gbps 60F only Auto Negotiate Allows CE to set Fibre Channel circuitry to negotiate its own speed default Set Port 0 or 1 Topology menu Table 6...

Page 124: ...This menu allows the CE to save or decline saving the data that was entered at the previous menu Table 61 CE Save Data menu Speed and Topology Function Next menu Cancel Previous menu Yes Previous men...

Page 125: ...ncremented the supplemental message lines indicate whether the new value is valid or not The lines also indicate the next higher and lower valid addresses Select only a valid address for the AL_PA If...

Page 126: ...are displayed in decimal form and not in hexadecimal form Drive Statistics menu Operator Mode Table 65 on page 106 is an example of the Drive Statistics menu items Table 65 Drive Statistics menu Oper...

Page 127: ...Mounts Displays the total number of times a tape volume was mounted in a drive Tape MB Written Displays the total number of megabytes written on the tape cartridge Tape MB Read Displays the total num...

Page 128: ...the CE to display control store and register data from any valid address Use this option with assistance from support personnel CE Verify Fix Diag menu Table 68 on page 108 shows the CE Verify Fix Dia...

Page 129: ...r unique tape motion test It checks the motors and head by running write and read tests on a shortened section of tape both inbound and outbound This test takes approximately 4 minutes to run Note Cer...

Page 130: ...ted If the service panel shows the file protected icon the tape is either physically write protected or the wrong format scratch tape is loaded Allow the tests to run to completion When a test ends th...

Page 131: ...menu items This menu allows the CE to select tests to run in loop mode A looptest runs until you stop that test Table 69 CE Loop Diag menu Function Next menu Cancel CE Verify Fix Diag menu on page 10...

Page 132: ...rap Runs tests on the Fibre Channel by using the wrap plug Attention If the service panel shows the file protected icon the tape cartridge is either physically write protected or the customer used a c...

Page 133: ...ape menu on page 114 Copy Dump to Flash Status menus on page 109 Clear Flash Dump Also used to clear an auto dump to flash Status menus on page 109 Force Error Dump When the drive is writing data on t...

Page 134: ...ws CE to clear the flash dump memory and the auto dump flash memory also see Clearing flash dump memory on page 211 Force Error Dump Causes a recovery procedure in which the microcode is reloaded This...

Page 135: ...Make FMR Tape Allows the CE to create a field microcode replacement FMR tape cartridge from a scratch tape The FMR tape contains the current level of microcode that is active in the device A menu pro...

Page 136: ...shows the CE Select menu items This menu displays when the device loads an FMR tape cartridge The device reads all the EC levels and displays them on this menu The invalid EC levels are displayed in a...

Page 137: ...atch Tape menu Function Next menu Cancel Previous menu Process Loaded Tape Status menus on page 109 Unload Tape Load Scratch Tape menu on page 117 Note 1 Supplemental Message Line 1 see descriptions U...

Page 138: ...enu CE Config Install menu Table 78 on page 118 shows the Config Install menu items The default values are in a bold font Note The Force Error Log On Off function displays the status For example when...

Page 139: ...if the HSARS Enabled Disabled option says HSARS Disabled that means that HSARS is disabled To enable HSARS select the option The option changes to show the new status HSARS Enabled Table 79 CE DRV Dr...

Page 140: ...o enable the volume statistical analysis and reporting system VSARS Volume SARS can be enabled or disabled while the drive is operating Enabling this option allows the drive to flag bad tape media See...

Page 141: ...is menu item A feature code might need to be installed to use this menu item Any data cartridge that is marked for encryption can contain only encrypted data Table 81 on page 121 shows the Drv Encrypt...

Page 142: ...cryption on page 126 Internal Label Custom CE Save Data menu Encryption on page 126 Cancel Cancels the operation and returns to the previous menu Disable No Method Allows encryption to be disabled The...

Page 143: ...commands or keys Density Shows Encr Masks Encr Allows the broadcast or subduing of encryption disclosure The default is Shows Encr Vol Label Not Encry Encrypt Allows encryption of the Vol Label to be...

Page 144: ...Config menu Encryption Function Next menu Cancel Previous menu Default by Method CE Save Data menu Encryption on page 126 System IBM CE Save Data menu Encryption on page 126 Application IBM CE Save D...

Page 145: ...d The BOP settings are disabled Data is not encrypted from the beginning of a partition The default setting Enabled The BOP settings are enabled Data can be encrypted from the beginning of a partition...

Page 146: ...ity for a drive to write from the beginning of tape in that format You choose one of these options to change the way that a drive prepares a tape cartridge to be written on from the beginning of tape...

Page 147: ...cartridges in 55F format 57 60F 3592A6 Allows the CE to set a drive to 60F density Thus the drive can write from BOT on supported tape cartridges in 60F format FF From Medium Allows the CE to use the...

Page 148: ...e data that was previously entered Table 92 CE Save Data menu Ser No Function Next menu Cancel CE DRV Ser No menu CE Offline Mode on page 121 Yes CE DRV Ser No menu CE Offline Mode on page 121 No CE D...

Page 149: ...aa bb cd Cancel Causes the CE Config Install menu on page 118 to display Port Node Name Causes the Port Node Names menu Services menu on page 101 to display Set Root Name Causes the Set Root Name men...

Page 150: ...Name menu CE Offline Mode Function Next menu Cancel Fibre Options menu Services menu on page 100 5 0 0 5 Save and Continue CE Save Data menu Root Port and Node names on page 132 Note 1 Supplemental M...

Page 151: ...is option increments the hexadecimal character The number wraps from F to 0 Save and Continue Causes CE Save Data menu Root Port and Node names on page 132 menu to display to allow or disallow saving...

Page 152: ...WID for port 0 is displayed Restor Orig Names CE Offline Mode Attention Do not use this function unless instructed to by your next level of support Table 99 on page 132 shows the Restor Orig Names men...

Page 153: ...error logs Table 101 CE Logs menu CE Offline mode Function Next menu Cancel CE Options menu on page 107 Error Log CE Error Log menu on page 134 FID FE Log CE FID FE Log menu on page 135 FID FF Log CE...

Page 154: ...CE Offline Mode on page 133 to display Current Timestamp Provides a current time stamp that depicts when the error occurred For a full description of this field see Time stamp for CE Error Log on page...

Page 155: ...k counter is started with power ON and is saved in VPD every 8 hours Table 103 Time stamp for CE Error Log Relative time format ddddd Days hh mm ss ddddd Number of days the drive is powered ON hh mm s...

Page 156: ...ription of this field see Time stamp for CE Error Log on page 135 FID yy yy This example indicates a possible fault with the device associated with a FID yy The characters of support data include the...

Page 157: ...escription of this field see Time stamp for CE Error Log on page 135 FID yy yy Provides the FID identifier yy yy characters of support data and the current time stamp The characters of support data in...

Page 158: ...s of support data and the current time stamp The characters of support data include the fault symptom codes aaaa bbbb the model number c and the microcode link ccc A time stamp follows The last entry...

Page 159: ...he data on the tape cartridge Show Statistics Allow the CE to display internal counts of activities Engr Use Only Password required Allows support personnel to access selected utilities OEM Use Only P...

Page 160: ...0 0 Add FSC Trap Remove FSC Trap List FSC Traps CE FSC Trap List menu on page 141 Saved Traps CE Saved Traps menu on page 140 Note 1 Supplemental Message Line 1 Trap set Trap removed or Select FSC 2 S...

Page 161: ...elect the nibble which causes a menu to display where you can select 0 through F Add Saved FSC Trap Allows the CE to add a Saved FSC trap Rmv Saved FSC Trap Allows the CE to remove a Saved FSC trap Li...

Page 162: ...ve Allows the CE to unload the cartridge from the drive CE Process Tape menu Note Use this only when directed by your next level of support Table 113 on page 142 shows the CE Process Tape menu items T...

Page 163: ...to display Space FRWD BLK Allows CE to space forward on tape the number of blocks specified Space BKWD BLK Allows CE to space backward on tape the number of blocks specified Space FRWD File Allows CE...

Page 164: ...isplayed when you choose the Engr Use Only Special Mode or OEM Use Only menu Table 117 Enter Password menu Function Next menu Cancel Previous menu A B C Done CE Engr Use Only menu on page 145 CE Speci...

Page 165: ...emory menu on page 149 Edit Memory CE Select Address menu on page 148 then CE Display Alter menu on page 150 VPD Options VPD Options menu on page 128 Allow Alter PVPD Loop Diags CE Loop Diag menu on p...

Page 166: ...ive and darken the originally active option The current config selection also is shown on the right side of the service panel Table 119 HSARS Config menu Function Next menu Cancel CE Engr Use Only men...

Page 167: ...r Use Only menu on page 145 to display Media Mode ON OFF Allows Engineering to set Media Mode Off or On When this option is set On the drive is placed in a special mode to test the media Any media tha...

Page 168: ...Mode Table 123 on page 148 shows part of the Statistics menu items This menu displays in both CE Offline Mode and CE Online Mode Table 123 Show Statistics menu CE Offline Mode Function Next menu Canc...

Page 169: ...e 145 to display CS Adr Defines the address to be chosen To change the value of the nibble select the nibble which causes a new menu to display where you can select 0 F Continue Uses the address that...

Page 170: ...Engr Use Only menu on page 145 Note 1 Supplemental Message Line 1 CS Addr CS Addr 2 Supplemental Message Line 2 CS Val CS Data Cancel Causes the CE Engr Use Only menu on page 145 to display Any modifi...

Page 171: ...enu on page 140 Note 1 Supplemental Message Line 1 Trap set Trap remove or Select FSC 2 Supplemental Message Line 2 none Cancel Causes the CE Saved Traps menu on page 140 to display Note Only 3 saved...

Page 172: ...ta from the CE Logs menu items Table 130 CE Logs menu CE Online Mode Function Next menu Cancel CE Online Options menu on page 151 Error Log CE Error Log menu on page 134 FID FE Log CE FID FE Log menu...

Page 173: ...tatistics menu CE Online Mode on page 154 Tape MB Writn 0000000253 Show Statistics menu CE Online Mode on page 154 Tape MB Read 0000000347 Show Statistics menu CE Online Mode on page 154 Cancel Causes...

Page 174: ...the drive DRV MB Read Displays the total number of megabytes read by the drive Power On Hours Displays the total number of hours the device was powered ON CE Disp Sensors menu CE Online Mode Table 13...

Page 175: ...tistics to be saved in nonvolatile storage and returns to Show Statistics menu CE Online Mode on page 154 Cancel Cancels the operation and returns to the previous menu Show Drive Stats Causes DRV Stat...

Page 176: ...The following notices are converted into selected languages beginning on page S curit on page 166 The general caution symbol identifies conditions where caution must be used The electrical caution sym...

Page 177: ...n procedures to ensure that the machine meets safety requirements Do not continue with the inspection if any unsafe conditions are present Disconnect the attached power cords telecommunications system...

Page 178: ...Vac 0 1 Figure 52 Grounding inspection Labels Ensure that the labels listed in Table 136 on page 159 and Table 137 on page 160 are installed as shown in Figure 53 on page 159 and Table 137 on page 16...

Page 179: ...el name Additional information 1 Safety label 2 Label set A Model B Ports C LED status Contains three items 3 RID Repair IDentification tag FRU Not present if 4 is installed 4 Serial number and machin...

Page 180: ...m number Label name Additional information 1 Manufacturing product label This label shows the Part number and serial number EC number Drive type Bar code label 2 Date of manufacture label 3 Safety lab...

Page 181: ...____________________________________________ 3 ____________________________________________________________________ 4 ____________________________________________________________________ 5 ___________...

Page 182: ..._________________________ 3 ____________________________________________________________________ 4 ____________________________________________________________________ 5 ______________________________...

Page 183: ...____________________________________________________ 3 ____________________________________________________________________ 4 ____________________________________________________________________ 5 ___...

Page 184: ..._________________________ 3 ____________________________________________________________________ 4 ____________________________________________________________________ 5 ______________________________...

Page 185: ...____________________________________________________ 3 ____________________________________________________________________ 4 ____________________________________________________________________ 5 ___...

Page 186: ...a salle ainsi que l installation lectrique remplissent toutes les conditions de s curit Pour plus de d tails sur les emplacements des l ments reportez vous aux sections Device Covers et Labels Effectu...

Page 187: ...e voc pode continuar sem antes corrigir o problema Os riscos de seguran a poss veis s o El trico Uma estrutura carregada eletricamente pode causar choque el trico s rio ou letal Mec nico Riscos tais c...

Page 188: ...t See Appendix D Minimum microcode requirements on page 288 Correct length fibre cables are available for connection to a host or to a switch Because you are field installing a 3592 drive canister int...

Page 189: ...ormation CE scratch tape It is not to be given to the customer for their use This item which is occasionally referred to as a diagnostic cartridge is also available as a FRU The EH7 and later drives u...

Page 190: ...idges in those positions and it can also be difficult to read the 8 character message display on the front of the drive 1 Position the enclosure by allocating 3 EIA units anywhere in the rack 2 Instal...

Page 191: ...5 Insert the drive or drives 6 into the enclosure If the drives are installed from the front of the enclosure verify that the rear canister latch is in the locked position Tighten the thumbscrew if n...

Page 192: ...to power supplies See Figure 59 on page 172 Power cable a05m0376 Figure 59 Connecting the power supply 7 Connect drive cable to drives 8 Secure the drive cable with retention strap See Figure 60 on p...

Page 193: ...ring the drive cable with the retention strap 9 Install a drive filler panel if appropriate See Figure 61 on page 173 a05m0378 Figure 61 Installing the drive filler panel Test Procedures Complete the...

Page 194: ...rive in rack mount kit FC 9807 Install the second drive in rack mount kit RPQ 8B3658 Rackmount kit filter The air filter assembly accepts two 80 mm air filters provided by the customer Installation ch...

Page 195: ...is option defines the Fibre Channel data rate It is determined by the speed of the attached fibre hardware such as the switches and hubs Select the Auto Negotiate option unless the customer requests a...

Page 196: ...sters in which the drives are installed Any references in this document that specify E0x applies to EHx drives 4 If the customer ordered encryption and wants it enabled now set encryption as specified...

Page 197: ...he operator mode Press Change Mode then select Operator Mode OR Press Reset 8 Move the service panel to the next drive in the rack 9 Set the customer options set the drive options run Test Drive and r...

Page 198: ...connector type Table 140 on page 178 shows by length the fibre cables that can be ordered Table 140 3592 Feature codes Fibre Channel attachment with LC LC cables Feature code FC Cable length FC AGK1...

Page 199: ...rom the Set Online menu select Port 0 Port 1 or Both to set the interfaces online depending on the customer s choice 4 Select Cancel twice to return to the Options menu 5 Complete one of the following...

Page 200: ...turning it to service currently Follow this procedure to remove a 3592 drive from service Consider storing the removed drive in an empty shipping carton or relocation kit package 1 Before you proceed...

Page 201: ...load it and remove it Consider reusing the packaging that was used when you received a drive canister at installation or as a FRU as recommended in Before installation on page 168 If you cannot locate...

Page 202: ...nal area that was causing the problem b Have the customer run the failing job or application if possible 4 Analyze the host or controller error logs a Refer to one of the following Service and Media I...

Page 203: ...s If the cleaning cartridge reached its limit of 50 uses notify the customer that you need a serviceable cleaning cartridge before you can continue OR If the cleaning cartridge in the library is below...

Page 204: ...rack go to Removing the drive canister from an enclosure on page 253 Restoring drive canister power If the drive canister is not already installed in the rack go to Replacing or reinstalling the drive...

Page 205: ...or select Loop Diag from the CE Verify Fix Diag menu then return here If the problem was a Fibre Channel problem complete Fibre wrap test on page 236 and return here 3 If the service panel indicates p...

Page 206: ...port Notes All of these Ethernet procedures require a straight through Ethernet cable patch cable to connect your laptop to the Ethernet port on the drive Alternative methods can be used for download...

Page 207: ...At the user prompt type ce and press Enter User name okay need password appears 9 On the Password line type serv1ce Use the numeral 1 in place of the letter i in this entry 10 When the login is compl...

Page 208: ...transfer The dump offload time can take up to 10 seconds 3 If no dump is in the buffer you receive a response on your laptop like mget 0000120036_D3I4_448_000001365747_f dmp Use Table 142 on page 188...

Page 209: ...d not do so already 2 Ensure that the microcode image file is in the current directory of your laptop 3 Type put D3Ix_xxx fmr or put D3Ix_xxx fmrz to transfer the microcode image to the drive Use the...

Page 210: ...s 4 After a brief pause you see the message Data transfer complete 5 Return to the departure point in Connecting and disconnecting the laptop from the drive on page 186 that brought you here Updating...

Page 211: ...unction for remote monitoring If the Ethernet cable is in use by the customer consult with them before the drive is removed or replaced Complete Connecting and disconnecting the laptop from the drive...

Page 212: ...the associated check box Electrostatic discharge ESD sensitive parts 1 2 3 4 5 ATTENTION Static Sensitive Devices a1400049 Figure 67 Static sensitive device attention symbol and grounding wrist strap...

Page 213: ...of cold air lowers the relative humidity which increases the static electricity Cleaning the operator bezel Activities such as completing a drive canister installation and some errors that display mi...

Page 214: ...upplies and the drive might be occurring Repair or replace as necessary No Go to Step power 03 on page 194 Step power 03 Observe the AC LED of the failing power supply Is the AC light ON Yes Replace t...

Page 215: ...Determine from the customer if the cartridge contains security sensitive data that cannot leave the customer site 4 Inform the customer that manually removing the tape cartridge from the drive can fu...

Page 216: ...press Enter The cartridge unloads and is returned to a storage location Note A typical tape cartridge rewind and unload can take up to 5 minutes An error recovery condition like a stuck tape can exte...

Page 217: ...anister screws 2 Remove the drive from the enclosure See Figure 68 on page 197 2 a05m0236 Figure 69 Drive canister bezel screws 3 Place the drive on a sturdy work surface 4 Ground yourself to the driv...

Page 218: ...rn the drive through your normal IBM parts channel No apparent failure or damage to tape on page 203 There appears to be no damage or slack to the tape After the procedure is complete return the drive...

Page 219: ...e the drive canister by reversing Step 2 in Manual cartridge removal on page 195 10 Reinstall the drive canister into the cradle assembly Ensure that the connector on the drive is seated properly into...

Page 220: ...ket 8 Loader mechanism gear 1 From the left side of the drive pull out tape from the take up reel Note If there is more than approximately 0 6 m 2 ft of tape on the take up reel go to Tape broken in m...

Page 221: ...e loader motor worm gear 1 until the rotator stub 3 is positioned as shown in Figure 71 on page 200 Notice that the rotator stub 3 is nearly aligned with the cartridge loader tray guide bearing 2 8 Re...

Page 222: ...ke up reel and the supply reel contain untangled tape Note If you find the tape to be broken complete one of the following procedures Tape spooled off supply reel on page 198 Tape pulled from leader p...

Page 223: ...threader motor worm gear 4 on the rear end of the drive Use your finger to rotate the threader motor worm gear and slowly drive the threader mechanism gear 6 Rotating the threader motor worm gear clo...

Page 224: ...e from the drive Use this procedure to update an FMR tape with microcode from the drive 1 From the service panel press Change Mode and select CE Offline Mode 2 From the CE Options menu select FMR Tape...

Page 225: ...the Operator Mode by pressing Change Mode from the service panel and selecting Operator Mode 11 Save the FMR cartridge in a secure place 12 Return to the procedure that sent you here Converting FMR t...

Page 226: ...record of the address history of each device If a replacement of the drive canister is necessary the service representative has a permanent record of the drive serial number and the port and node nam...

Page 227: ...page 207 Table 146 DRV Serial No menu CE DRV SERIAL NO J1A F CANCEL DRV SERIAL 000000010011 PORT0 ID 23 OFFLINE PORT1 ID 23 OFFLINE 3 Select Cancel as necessary to return to the CE Config Install men...

Page 228: ...Serial No CE VPD Data menu CE VPD Data J1A F 0 1 0 0 1 1 SAVE AND CONTINUE SEQUENCE NUMBER 5 Select SAVE AND CONTINUE then press Enter This action causes the CE Save Data menu to display Table 149 Alt...

Page 229: ...02077 14 Select SAVE AND CONTINUE and press Enter This action causes the CE Save Data menu to display 15 Select YES and press Enter to store the data into VPD memory and return you to the Fibre Option...

Page 230: ...name all WW names are reset automatically 1 Ensure that the drive is offline 2 At the Options Display screen press Change Mode Note The drive Serial No Node Names and Port Names must be recorded in T...

Page 231: ...eplacement you must clear the dump from flash memory See Clearing flash dump memory on page 211 1 From the service panel press Change Mode 2 Select CE Offline Mode then Dump 3 If the dump icon is disp...

Page 232: ...writes it to a diskette in AIX UNIX format 1 At the drive service panel verify that the drive is Online 2 Verify that the drive is unloaded 3 Verify that the drive is not in use by another host 4 Ins...

Page 233: ...e the diskette from the diskette drive The dump diskette that is created is in AIX UNIX format Offloading dumps to Linux system with TAPEUTIL Refer to the IBM SCSI Tape Drive Medium Changer and Librar...

Page 234: ...pace Filemarks 34 Retension Tape 22 Backward Space Filemarks 35 Query Set Tape Position 23 Forward Space Records 36 Query Tape Status 24 Backward Space Records 37 Load Tape 25 FSFM 38 Unload Tape 26 B...

Page 235: ...ath and file name of the dump destination file and substituting n with the actual value from the device special file that is associated with the dump device opt IBMtape tapeutil f dev rmt nst o sdp z...

Page 236: ...re might be completed with the menu driven interface of the ntutil program To start the ntutil program in this format enter the common commands and option 80 to Force Dump The dump goes to the default...

Page 237: ...ernet laptop Microcode procedures on page 189 A few seconds System i Updating microcode from System i OS 400 on page 217 2 minutes drive AIX with TAPEUTIL Updating microcode from AIX with TAPEUTIL on...

Page 238: ...rocode Dump Perform a microcode dump of the system The dump is stored in the device After the dump is performed it must be read using Read Dump Read Dump Transfer a dump from the tape device to a host...

Page 239: ...epeat the previous steps for each drive then return here to complete this procedure 14 Press q to quit tapeutil 15 Vary the device online to the host 16 Remove the CD from the CD drive Note You must h...

Page 240: ...e Filemarks 34 Retension Tape 22 Backward Space Filemarks 35 Query Set Tape Position 23 Forward Space Records 36 Query Tape Status 24 Backward Space Records 37 Load Tape 25 FSFM 38 Unload Tape 26 BSFM...

Page 241: ...d then choose option 1 to open the device followed by option 4 to query the current device microcode level and option 7 to download new microcode opt IBMtape tapeutil Updating microcode from HP UX sys...

Page 242: ...ode present on the device by entering the following command 85 Get Version 5 Update the microcode by entering the following command 82 Update Code Ntutil prompts you for the microcode level 6 Enter th...

Page 243: ...ault device tape0 open D RO means open device specified by d option open tape0 RO means open device tape0 If the special file D is specified the d value must be given on the command line and will be s...

Page 244: ...to main menu Enter selection Figure 74 Base Mode Exercising drive attached to Windows with NTUTIL Refer to the IBM SCSI Tape Drive Medium Changer and Library Device Drivers Installation and User s Gu...

Page 245: ...1 TAP15 6380 Unavailable use Opt 1 TAP16 6390 Available to use TAP17 6380 Available to use Bottom F1 Help F3 Exit F5 Refresh F9 Command line F11 Display descriptions F12 Cancel F17 Top F18 Bottom F21...

Page 246: ...eck installed tape devices type the lsdev Cc tape command From the listing of devices remember the ones that you are going to test In the following example fibre devices rmt0 and rmt1 are available wh...

Page 247: ...Mode Sense Page 3 Device Info 7 Reserve Device 11 Release Device 4 Tape Drive Service Aids 8 Request Sense Q Quit Program Medium Changer Commands 12 Element Information 16 Move Medium 13 Position To E...

Page 248: ...d in your system The following examples use Atape driver at 2 5 1 0 General Commands 1 Open a Device 5 Inquiry 9 Log Sense Page 2 Close a Device 6 Test Unit Ready 10 Mode Sense Page 2 At the Enter Sel...

Page 249: ...Sense Page 3 Device Info 7 Reserve Device 11 Release Device 4 Tape Drive Service Aids 8 Request Sense Q Quit Program 13 At the Enter Selection prompt type q to stop the tapeutil program Checking chan...

Page 250: ...host device driver must be configured and available You might require assistance from the customer during this process To verify that the device driver and the devices are functional use the tapeutil...

Page 251: ...ry data The inquiry data follows The IOC_INQUIRY ioctl succeeded EXAMPLE The inquiry data is 1 80 2 2 33 0 0 38 49 42 4d 20 20 20 20 20 30 33 35 39 30 42 31 31 20 20 20 20 20 20 20 20 34 44 30 33 54 5...

Page 252: ...el attachment HP UX The devices must be fully installed and the host device driver must be configured and available See IBM SCSI Tape Drive Medium Changer and Library Device Drivers Installation and U...

Page 253: ...ter Blocking Factor prompt type 256 11 At the Enter Megabytes to Write prompt type 10 12 At the Enter Pattern File Name prompt press Enter 13 At the Enter Random Seed prompt type 0 14 At the Enter Sel...

Page 254: ...llation and User s Guide for information about installing and configuring the IBM tape drive Also Installation and Configuration Instructions in the guide describes the smit and cfgmgr commands Refer...

Page 255: ...e verification 9 At the Enter Block Size prompt type 1024 10 At the Enter Blocking Factor prompt type 256 11 At the Enter Megabytes to Write prompt type 10 12 At the Enter Pattern File Name prompt pre...

Page 256: ...4 Get Last Sense 6 When the operation completed successfully select 21 close then press Enter 7 When the tests are complete quit the Command Prompt window by clicking the X in the upper right corner o...

Page 257: ...n be completed Verify the Fibre Channel topology Verify that a problem exists between the drive the drive cable and the device to which it is attached Use the switch hub or other fibre product service...

Page 258: ...y with the host hardware or software 11 When the problem is corrected or determined to be a host problem restore all of the Fibre Channel cables to their correct position then return to the procedure...

Page 259: ...nd the device driver trace to your next level of support for analysis FID 83 or E5 Microcode problem If FID 83 or E5 is displayed on the drive go to step 1 If FID 83 or E5 is not currently displayed o...

Page 260: ...message or it is an inconvenient time the following options exist to acquire the dump for the next level of support a Ask the customer to allow the problem to recur leave the drive with FID 83 or E5 m...

Page 261: ...they collected a dump for this problem If a dump was previously collected it might be the reason that no dump icon appears now 5 If the customer has the dump data save it for now 6 If the customer do...

Page 262: ...s recur the customer must leave the drive with the FID 84 or E6 message displayed then call for service If the dump icon is displayed when the problem recurs the customer can retrieve a dump if the ho...

Page 263: ...problem Go to START section and use the next FRU 85 in the FID 84 list Record information displayed on panel Include all four lines of support data Call next level of support Go to End of Call Can cus...

Page 264: ...om that cartridge When the data is recovered the cartridge must be discarded by the customer 3 Clean the drive by inserting a cleaning cartridge See Excessive Clean messages on page 183 4 Try the oper...

Page 265: ...replace the drive canister Note If you cannot locate the cartridge that was used when the failure occurred try the operation again with an available cartridge as if it were the suspect cartridge Go t...

Page 266: ...t as much information as you can from the customer and contact your next level of support Setting the error match trap to get dump The dump icon appears when the dump is available and this icon remain...

Page 267: ...e except that it removes the trapset in the previous procedure See the definition of normal trap versus saved trap in the Setting the error match trap to get dump on page 246 procedure 1 From the serv...

Page 268: ...85 or return to the procedure that sent you here Removing a SAVED trap Known saved error code If the error code is unknown go to Unknown saved error code on page 248 If the error code is known continu...

Page 269: ...ite a JC cartridge exclusively in E07 format Table 156 Default density selections BOT is an abbreviation for beginning of tape Default density selection Drive behavior Format that is used when writing...

Page 270: ...on Planning and User s Guide for information See Related information on page xviii Inform the customer that the Encryption Key Manager configuration must be updated if you are installing an encryption...

Page 271: ...er supply Table 157 on page 251 shows the FRU names for the FID numbers in Figure 79 on page 251 Figure 79 on page 251 shows two drive canisters installed a05m0253 82 85 EA Figure 79 Drive enclosure F...

Page 272: ...e It is not necessary to vary the drive offline or to make the drive unavailable to the customer if you are removing only one power supply If you are removing only one power supply go to Step 2 2 See...

Page 273: ...ling drive and not from the service panel Removing the drive canister from an enclosure 1 Disconnect the canister cable 1 in Figure 81 on page 253 from the rear of the drive 1 2 a05m0370 Figure 81 Dri...

Page 274: ...e See 1 in Figure 81 on page 253 When power is applied the POST diagnostic test runs 5 Connect to the virtual operator panel See Connecting and disconnecting the laptop from the drive on page 186 6 If...

Page 275: ...moving the top cover showing the cable assembly 1 Complete Preparing the tape drive for service on page 183 then return here 2 Complete Removing the drive canister from an enclosure on page 253 then r...

Page 276: ...s to share the load to the two drive canisters If one power supply fails the RMC selects the remaining power supply to provide power to both drive canisters This card can be removed and replaced if ne...

Page 277: ...igure 3 in Figure 86 on page 257 Figure 3 Figure 4 Power supply bracket Screws RMC Card a05m0381 Figure 86 Removing the power supply bracket 9 Remove the four screws that fasten the card to the power...

Page 278: ...the enclosure from a rack on page 258 8 Install the drives See FID 85 Drive canister on page 252 Removing the enclosure from a rack 1 Remove the two filter assembly screws and remove the assembly if i...

Page 279: ...L 2X REAR RAIL REAR RAIL SCREWS POWER SUPPLIES 1 2 3 4 5 6 7 8 2 1 1 2 a05m0372 BEZEL 9 Figure 87 Exploded Rack Mount view Table 158 3592 EH7 EH8 55F 60F Rack FRU list FRU name ASM Index Part Number D...

Page 280: ...te beads Rack Mount Card Kit 2726347 Includes card enclosure screws and card mounting screws Cable Laptop Straight Through Ethernet Patch 95P2817 3 2 m 10 Ethernet Cable 10 m 33 ft LC LC 41V2120 Host...

Page 281: ...reases productivity The IBM Tape Diagnostic tool is designed to Run quick or extended diagnostic tests on tape drives Start tape library self test operations Retrieve memory dumps from tape drives and...

Page 282: ...the current levels of the ITDT tool chain and documentation on the Internet at http www ibm com support fixcentral This portal gives access to the download area where the following procedure guides y...

Page 283: ...The source code for the tapeutil program is provided for example purposes and is installed in the opt IBMtape directory during the IBMtape package installation This source code is commented and demon...

Page 284: ...then closed The program can be driven from within a shell script if wanted Results of the operation are displayed only when run in verbose mode No information is displayed when not in verbose mode Thi...

Page 285: ...l f f o ele w w v Inventory tapeutil f f o inv w w v Audit tapeutil f f o aud w w v Lock Unlock Door tapeutil f f o lck w w v x x Table 162 Tape drive commands and syntax Tape Drive Commands Syntax Re...

Page 286: ...g for example tapeutil displays the usage help information The supported flags their meanings their associated operations and their acceptable ranges are as follows Flag description Usage Help stand a...

Page 287: ...red during a single read or write command is determined by the product of the Block Size value and the B Factor value The number of these buffers that are transferred is determined by Multiplier value...

Page 288: ...1 o wri b 65535 n 1 m 100 v To write two file marks to the tape device opt IBMtape tapeutil f dev rmt 0stn w 1 o eof c 2 v To rewind the tape device opt IBMtape tapeutil f dev rmt 0stn o rew v To rea...

Page 289: ...code is commented and demonstrates calls to all of the supported device driver entry points and ioctl commands Thus the application developer has a starting point for interfacing to the HP UX device d...

Page 290: ...e execution of the program the device is first opened The specific command is issued and the device is then closed The program can be driven from within a shell script if wanted Results of the operati...

Page 291: ...dium Changer commands and syntax Medium Changer Commands Syntax Move Medium tapeutil ff o mov w w v s s dd Position To Element tapeutil ff o pos w w v s s Element Information tapeutil f f o ele w w v...

Page 292: ...x x Sync Buffer tapeutil f f o syn w w v Display Message tapeutil f f o msg w w v tt yy1 y1 Note Starting the tapeutil program with the h flag for example tapeutil h or the flag for example tapeutil d...

Page 293: ...ch to store memory dump dmc path and name of the microcode image file wri path and name of the file that contains write data pattern Note 1 For read and write operations the size of one buffer of data...

Page 294: ...To write 100 64 K blocks of data to the tape device opt IBMtape tapeutil f dev rmt 0mn w 1 o wri b 65535 n 1 m 100 v To write two file marks to the tape device opt IBMtape tapeutil f dev rmt 0mn w 1 o...

Page 295: ...file Specifies the output file The default for this file is NTUTIL out t tape path special file name Specifies the special file value for example tape0 to substitute on the open statement in the inpu...

Page 296: ...ad 23 write 24 read and display block 25 flush buffer media 26 read block id 27 erase 28 locate block id 29 display block data 30 write filemark s 31 rewind 32 forward space filemark s 33 unload 34 re...

Page 297: ...s 31 rewind 32 forward space filemark s 33 unload 34 reverse space filemark s 35 load 3592 Sys Mode 36 forward space record s 37 return error 38 reverse space record s 39 test unit ready 43 set media...

Page 298: ...y IBMtapeutil IBMtapeutil can be used from the customer s host console to exercise supported tape drives and medium changers Two sets of procedures are available Interactive mode Command line mode See...

Page 299: ...ractive mode command This example assumes that your device is attached at dev IBMtape0 and that your device has no cartridge in the drive The following example opens the tape drive device loads a writ...

Page 300: ...bcommands bsf Count bsr Count eof Count fsf Count fsr Count weof Count fsfm Count bsfm Count asf Count compress tell seek Count nocompress rewind sync load erase display Message unload retension read...

Page 301: ...ty program is included in the AIX Atape device driver file set For information about using tapeutil in an AIX environment use AIX documentation such as the IBM Tape Device Drivers Installation and Use...

Page 302: ...llimeters by 0 10 From centimeters to millimeters multiply centimeters by 10 0 From grams to ounces multiply grams by 035274 From grams to pounds multiply grams by 0022046 From ounces to grams multipl...

Page 303: ...mal point one place to the right so 1 0 in 25 4 mm To convert inches or feet to meters after inches or feet are converted to centimeters move the decimal point two places to the left so 48 in 1 2 m IN...

Page 304: ...5 22 48 5 32 70 5 50 110 2 3 6 6 13 28 6 23 50 7 33 72 7 75 165 3 4 8 8 14 30 8 24 52 9 34 74 9 100 220 5 5 11 0 15 33 0 25 55 1 35 77 2 200 440 9 6 13 2 16 35 3 26 66 1 36 79 4 250 551 7 15 4 17 37 5...

Page 305: ...6 Table 175 Fahrenheit to Celsius conversion F C F C F C F C 40 40 40 4 4 80 26 6 105 40 5 30 34 4 45 7 2 85 29 4 110 43 3 20 28 9 50 10 90 32 2 115 46 1 10 23 3 55 12 8 95 35 120 48 8 0 17 7 60 15 5...

Page 306: ...h of an ampere microampere Table 177 Mathematical power to common term comparison American system Use these prefixes with the base SI units in Table 176 on page 285 to create compound algebraic and ma...

Page 307: ...n 210 kibi Ki or KiB kilobinary 210 1 kilo 103 220 mebi Mi or MiB megabinary 210 2 mega 106 or 103 2 230 gibi Gi or GiB gigabinary 210 3 giga 109 or 103 3 240 tebi Ti or TiB terabinary 210 4 tera 1012...

Page 308: ...at which your Rack Mount tape drive must be before you begin service If your microcode is at a lower level contact your next level of support for assistance Also see Microcode maintenance on page 217...

Page 309: ...ility for any infringement of patents or other rights that can result from use of this document or from the manufacture use lease or sale of apparatus that is described herein Licenses under IBM s uti...

Page 310: ...m RISC 6000 RISC System 6000 RS 6000 Series i Series p Series x Series z System 390 System i AS400 System p RS6000 AIX System Storage System x System z TotalStorage xSeries xSystem zSeries zSystem Ado...

Page 311: ...service panel to indicate that trace data is stored in the device Also printed in text as an Attention notice Displays on the service panel when flash dump trace data is available in flash memory Pri...

Page 312: ...antwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung von IBM ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebau...

Page 313: ...edge Center This statement explains the Japan Electronics and Information Technology Industries Association JEITA statement for products less than or equal to 20 A per phase For products greater than...

Page 314: ...a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors...

Page 315: ...ain IBM cryptographic coprocessor cards More information can be found at http www ibm com ibm environment products recycling shtml Syst me Internationale d unit s SI A system of abbreviations for term...

Page 316: ...Notes section for such tasks as documenting tips you learned or shortcuts you discovered while this MI is used to service the product 296 IBM 3592 TS1140 TS1150 TS1155 and TS1160 Tape Drives Maintenan...

Page 317: ...p RS 6000 system among others runs the AIX operating system ajar Operator panel message that indicates that either a tape cartridge was inserted into the throat of the drive and not fully loaded drive...

Page 318: ...nding to one unit interval per second That is if the duration of the unit interval is 20 milliseconds the modulation rate is 50 baud Also see baud rate baud rate In remote communications the transmiss...

Page 319: ...be installed creating a drive canister Contrast with drive See also drive canister cartridge identifier CID Worldwide cartridge identifier is the preferred term cartridge memory CM A passive silicon s...

Page 320: ...the interface between a system and one or more tape drives Occasionally referred to as control unit CP Circuit protector Cartridges present CP sensor Cartridge present sensor cradle Term for rack har...

Page 321: ...ion that is caused by invalid data or incorrect positioning of data dc Direct current default Factory setting or an attribute value or option that is assumed when no value is set or specified Can impl...

Page 322: ...ial hub EBCDIC extended binary coded decimal interchange code A coded character set consisting of 8 bit coded characters EBTERM Terminal emulator for OS 2 EC Engineering change Edge connector ECA Engi...

Page 323: ...rding technology The performance and capacity format used by the native E08 tape drive to record at increased density EFMT6 Enterprise Format 6 recording technology The performance and capacity format...

Page 324: ...and printing error log A data set or file in a product or system where error information is stored for later access errpt Error report ESCON Enterprise Systems Connection ESD Electrostatic discharge...

Page 325: ...y when any one of its components fails file A named set of records that are stored or processed as a unit Also referred to as a data set file protection The processes and procedures that are establish...

Page 326: ...replaceable unit FSC Fault symptom code FSI Fault symptom index FTP File transfer protocol full duplex Communications mode that allows transmission or reception of data blocks at the same time functi...

Page 327: ...analysis and reporting system This information about hardware is placed in non volatile storage inside the drive Contrast with VSARS for media tape HVD High voltage differential A description of a dr...

Page 328: ...f storage or registers accessed by two or more computer programs interposer The part that is used to convert a 68 pin connector to a 50 pin D shell connector for example intervention required Manual a...

Page 329: ...inserting a cartridge into the drive loadable The ability to be loaded load point Position in drive where cartridge is fully loaded with tray down and drive is ready to read or write local area netwo...

Page 330: ...data rate in MB s or MB second for megabytes per second MB s One megabyte per second 106 bytes per second 1 000 000 bytes per second Mb Megabit One Megabit 106 bits 1 000 000 bits Mb s One megabit per...

Page 331: ...or bezel and just before throat MP Microprocessor Metal particle MRPD Machine reported product data ms Millisecond MSG Message MTM Media test mode multipath Pertains to using more than one path N N A...

Page 332: ...iving device is unable to accept data at the rate it is transmitted overtighten To tighten too much P parameter A variable that is specific a constant value for a specified application and that might...

Page 333: ...cial passwords to access PWR Power R RAM Random access memory random access memory A storage device into which data is entered and from which data is retrieved in a nonsequential manner RAS Reliabilit...

Page 334: ...ortwave connector or cable SC fibre cable is smaller in diameter than LC or longwave fibre cable scratch pool A group of physical tape cartridges that are ready for use scratch tape Synonym for CE scr...

Page 335: ...silo library hardware that can receive a 3592 drive canister Comparable to cradle rack SIM Service information message SLIC System Licensed Internal Code Small computer system interface An input and...

Page 336: ...t like A or 1 sync Synchronous also synchronize Occurring with a regular or predictable time relationship System i Term for IBM AS 400 products that are formerly known as iSeries then iSystem System p...

Page 337: ...Tape control unit Synonym for tape controller tera Prefix for trillion in American system 1012 TH Thermal thread load operation A procedure that places tape along the tape path throat Cavity of drive...

Page 338: ...dge memory CM inside the tape cartridge Contrast with HSARS for hardware VTS Virtual tape server W WAN Wide area network In a comparison of geographic breadth a WAN is larger than a LAN or a MAN WEEE...

Page 339: ...ows data to be written to storage media That data is permanently unalterable It can be read multiple times WWCID Worldwide cartridge identifier WWID Worldwide identifier WWNN Worldwide node name X XR...

Page 340: ...ion ii AC FID 9 acronyms 297 additional sense code qualifiers ASCQ 47 additional sense codes ASC 47 address CE select menu 148 device fibre 24 information web site xviii licensing questions to 289 set...

Page 341: ...during shorter Test Drive 109 call end of 185 canister remove and replace 252 capacity scaling and segmentation cartridge 27 cards power supply interface RMC for rack 255 cartridge blank CE scratch ta...

Page 342: ...ata ser no 128 CE saved FSC trap list 151 CE saved traps 140 CE select address 148 CE select level 116 CE temp error log 137 CE utilities 138 CE verify fix diags 108 CE continued offline mode menus co...

Page 343: ...liance continued diagnostics engr use only 112 statements 291 config install menu 118 configure menu 118 confirm mode change menu 96 offline menu 100 connecting drive to laptop 186 Fibre Channel Ether...

Page 344: ...character operator 28 memory menu 149 sensors menu CE online mode 154 status menu CE offline mode 121 VPD menu 139 wrap tools menu 127 door open sensor 154 downloading dump to AIX 212 to flash memory...

Page 345: ...stem 213 to OS 400 212 to RS 6000 212 to Sun system 214 to System i 212 to System p 212 dump continued to tape menu 114 to tape menu CE copy 114 to Windows NT or Windows 2000 216 with laptop Ethernet...

Page 346: ...lert 12 time stamp log accessing 135 reading 44 errpt commands using 58 ESD considerations 192 kit about 38 using while removing stuck tape 196 procedures 192 service icon 291 Ethernet port connect la...

Page 347: ...42 85 about 9 86 about 9 procedure 243 87 9 8A 9 AA 9 AC 9 AF 10 BF 10 C1 8 D8 9 E4 10 E5 239 E6 abnormal display condition 242 about 10 normal display 241 FID continued E6 continued small font 242 EA...

Page 348: ...g channel attachment 232 elapsed time to update microcode with 217 tapeutil program 269 updating microcode from 221 HSARS concepts 43 configuration menu 146 enable 119 HyperTerminal elapsed time to up...

Page 349: ...A definition 309 depiction of 201 leader block assembly definition 309 depiction of 201 leader pin replacement kit 37 LED Power on 28 LEDs drive ports library status power 31 drive Ethernet port 187 e...

Page 350: ...emory cartridge CM 27 clearing flash dump menu item 114 procedure 211 menu advanced config 123 alter serial No 127 block ID 144 BOP encryption 125 CE config install 118 CE copy dump to tape 114 CE def...

Page 351: ...97 port 0 or 1 name set fibre 131 port name fibre 101 port node names 129 process tape 142 read block 143 read tape 141 restor orig names 132 menu continued restore defaults encryption 125 save data C...

Page 352: ...2 MIM definition 39 description 39 error information 41 exception messages 46 filter on off 119 introduction 22 MIM continued message codes 45 service messages 46 severity codes 41 filter set 120 mini...

Page 353: ...ot name 130 show orig names 132 show statistics 148 space tape 143 special modes 147 status 109 test fibre wrap 112 unload tape 118 VPD options 128 offload dump offload dump continued to AIX 212 to AS...

Page 354: ...display memory 149 display sensors CE online mode 154 display alter address 150 drive DRV statistics CE online mode 153 drive features 150 drive options 119 panel continued drive serial number CE onl...

Page 355: ...112 pounds to kilograms conversion 284 power cord 34 cycle 80 power continued MAP 193 redundant 35 remove 183 restore 184 sequence about 34 functions 35 specifications 34 supplies and related componen...

Page 356: ...n sheets 168 read tape menu 141 read this first ii read write loop test 112 recovery midtape 80 recycling recycling continued cryptographic coprocessor card 295 electronic devices flat panel displays...

Page 357: ...k check 53 about 47 B aborted command 53 D volume overflow 53 sensors CE display CE online mode menu 154 sensors continued door open 154 state change CE Disp Sensors menu 154 test using CE utilities m...

Page 358: ...mode 153 drive menu 106 menu tape 107 operator mode menu 106 show CE offline mode menu 148 statistics continued show tape statistics menu CE online mode 153 status CE disp alt menu CE offline mode 121...

Page 359: ...nvironment IBMtapeutil 278 in Sun system environment 263 in Windows environment NTUTIL 275 interactive menu driven interface 269 offloading to flash memory 211 HP UX 215 tapeutil program continued off...

Page 360: ...pooled tape 198 updating microcode decision point 217 updating microcode continued from AIX 218 from FMR cartridge 204 from HP UX 221 from Linux 219 from System p AIX 218 menu 115 System i 217 with Et...

Page 361: ...n names fibre channel 24 set names 208 Worldwide names history log 206 WORM about 27 cartridge identification 25 storage capacity 27 wrap test fibre channel 236 fibre menu 112 wrap tool depiction of 3...

Page 362: ...IBM Part Number 02PY575 SC27 9295 00 1P P N 02PY575...

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