Table 3: Start here (continued)
If you are here for this reason . . .
Complete this action . . .
Ethernet problem that is suspected
Go to “Ethernet (laptop) Drive Dump procedures” on
Microcode problem that is suspected
Go to “Suspected microcode problem” on page 246.
Load or update microcode
Go to “Microcode maintenance” on page 217.
Determine whether the drive is using FIPS (PUB
140-2) certified microcode (to maintain FIPS
compliance)
Note: FIPS-certified microcode is not available as
factory-installed microcode.
If you determined from the customer that a drive uses
FIPS-certified microcode or if you want to determine
what level of microcode is FIPS-certified, refer to one
of these websites for drive microcode information:
• Internal http://snjlnt02.sanjose.ibm.com/tape/
• External http://www.ibm.com/support/fixcentral
You can learn about FIPS certification at the website
http://www.itl.nist.gov/fipspubs/
Enable or disable drive encryption
Go to “Setting drive encryption” on page 250.
Change the drive default density setting
Go to “Setting default density” on page 249.
Set error match trap
Go to “Setting the error match trap (to get dump)” on
Remove error match trap
Go to “Removing the error match trap” on page 247.
Offload memory dump to host with Fibre Channel
Go to one of these areas -
• “Offloading Dumps to System i (OS/400)” on page
• “Offloading dumps to AIX with TAPEUTIL” on page
• “Offloading dumps to Solaris system with TAPEUTIL”
• “Offloading dumps to HP-UX system with TAPEUTIL”
• “Offloading dumps to Windows system with NTUTIL”
• “Offloading dumps to Linux system with TAPEUTIL”
Offload memory dumps to flash
Go to “Offloading the dump to flash memory” on page
211.
Clear flash memory dump memory or auto memory
dumps to flash memory
Go to “Clearing flash dump memory” on page 211.
Retrieve automatic memory dump to flash
Complete the same action by which you retrieve or
obtain any other memory dump from memory. Use
only when directed by your next level of support.
Start 5
