IBM NetVista N2200w, Reference Manual

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Resolving hardware problems
This section provides information on verifying and resolving hardware problems.
For the NetVista thin client hardware to function properly when connected to a
terminal server, ensure that you do the following tasks:
v
Configure the terminal server for your NetVista thin client.
v
Install and configure the appropriate server software on the terminal server.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your NetVista thin client.
You can obtain additional service and support information at the following URL:
http://www.ibm.com/pc/support
Click NetVista, and then click NetVista thin client.
Notes:
1. If your NetVista thin client is under warranty or a maintenance contract,
contact IBM Service and Support to obtain the replacement part from the
customer-replaceable unit (CRU) list. See “Ordering replacement parts” on page
59. Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364
(SA23-2802) for more information.
2. To resolve software errors, follow the instructions on the error message. For
more information, contact IBM Service and Support.
3. Refer to the documentation for your monitor and USB devices for detailed
information on resolving hardware problems that are associated with your
monitor and USB devices.
Verifying hardware problems
Table 10 identifies possible hardware problem indications that can occur with your
NetVista thin client during its startup sequence (see “Startup sequence” on page 7),
or during normal operation.
Table 10. Hardware problem indications
Startup
Checkpoints
Visible
hardware
failure
LED
indications
(system LED)
Audio beep
sequences
Error codes and
text messages
(NSBxxxx)
Power on X X X
Monitor
initialization X X
Keyboard
initialization X X
Welcome screen X X
WBT software X
© Copyright IBM Corp. 2000, 2001
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