White Spots Within Black Image Area
Possible Causes
Actions You Should Take
Print Sample
Paper does not meet
specification
Use recommended paper (see “Selecting
Paper and Other Printable Material” on
page 25)
The toner cartridge is
damaged
Replace the toner cartridge (see
“Changing the Toner Cartridge” on
page 101
Printed Image Rubs Off or Smears
Possible Causes
Actions You Should Take
Print Sample
There is moisture in the paper
Load fresh, dry paper
Paper does not meet
specification
Use recommended paper (see “Selecting
Paper and Other Printable Material” on
page 25)
The top cover is not fully
closed
Close the top cover
The fuser is not functioning
properly
Consider replacing the usage kit. See
“Changing the Usage Kit” on page 104
The Print Is Damaged
Possible Causes
Actions You Should Take
Print Sample
Paper does not meet
specification
Use recommended paper (see “Selecting
Paper and Other Printable Material” on
page 25)
There is excessive moisture in
the paper
Load fresh, dry paper
Damaged paper has been
loaded in the paper tray
Load fresh, dry paper
Appendix B. Print Quality Problems
153
Summary of Contents for InfoPrint 20
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