IBM InfoPrint 20 User Manual Download Page 67

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of the cartridge until the cartridge stops.

11. Slide the tray back into the printer until it clicks into place. Then close the

auxiliary tray and the top cover.

12. Open the rear cover of the printer.

Note: Tray 2 and Tray 3 rear covers cannot be opened. If paper was fed from

Tray 2 or Tray 3, clear the jam by removing the tray and reaching inside
to remove any jammed paper.

Chapter 5. Clearing Jams

Summary of Contents for InfoPrint 20

Page 1: ...IBM InfoPrint 20 User s Guide Web Version S544 5516 W1...

Page 2: ......

Page 3: ...IBM InfoPrint 20 User s Guide Web Version S544 5516 W1...

Page 4: ...efore this statement may not apply to you Changes are made periodically to this publication Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving...

Page 5: ...el 15 Understanding the Operator Panel Indicator Lights 15 Using the Operator Panel Keys 16 Navigating Menus 17 Locking Menus 18 Printing the Printer Configuration Page 18 Other Operator Panel Tasks 2...

Page 6: ...Jams 53 Typical Causes of Paper Jams 53 Handling Precautions 54 Procedure 54 Main Paper Path Jams 54 Fuser Area Jams 59 Duplex Unit Jams 61 2000 Sheet Input Drawer Jams 63 Chapter 6 Operator Panel Men...

Page 7: ...he Locally Administered MAC Address LAA 142 Appendix A Troubleshooting 143 Troubleshooting Checklist 143 Appendix B Print Quality Problems 149 Print Is Too Light 150 Toner Spots on the Print 150 Repet...

Page 8: ...Energy Star 175 Glossary 177 Index 183 Readers Comments We d Like to Hear from You 193 vi InfoPrint 20 User s Guide Web Version...

Page 9: ...er S544 5515 shows how to set up the InfoPrint 20 v IBM InfoPrint 20 Safety and Warranty Information G544 5524 contains safety notices and warranty information in several languages v IBM Network Print...

Page 10: ...used in the printer can burn you should take normal precautions to prevent fire These precautions include common sense measures such as keeping potentially combustible materials for example curtains...

Page 11: ...minute laser printer You can attach it directly to your workstation and using optional network interface cards you can attach it to networks and other computing environments The following illustration...

Page 12: ...ude v Printing speed of up to 20 pages per minute v Resolution of 600 dots per inch dpi switchable to 1200 dpi emulation v PCL5e support v Adobe PostScript 3 v 8MB of memory v Parallel interface IEEE...

Page 13: ...r 4620 90H0720 Envelope Tray 4511 90H0721 Network Card for Token Ring 4120 06L9835 Network Card for Ethernet 4161 06L9838 IBM IPDS SIMM 4820 90H0746 IBM Coax SCS Interface 4171 06L9846 IBM Twinax SCS...

Page 14: ...ies In Europe you can call the IBM Supplies Fulfillment Operation at 31 43 350 2756 or at the following numbers v Belgium 0800 71950 v Denmark 80015534 v Finland 08001 13110 v France 0800 905871 v Ger...

Page 15: ...24 MB PAGEPROT AUTO A3 size paper 12 16 MB 16 20 MB 20 24 MB 28 36 MB PAGEPROT ON Letter size paper 12 16 MB 16 20 MB 24 32 MB 44 56 MB PAGEPROT ON A3 size paper 16 20 MB 28 32 MB 48 64 MB 96 MB The I...

Page 16: ...etwork v IBM LPR Remote Printing Client Version 2 00 This utility provides a TCP IP port driver for seamless Windows 95 network printing This package also includes a command line LPR RFC 1179 which is...

Page 17: ...he printer configuration page to verify the printer works See Printing the Printer Configuration Page on page 18 __ 8 Connect a parallel cable if desired See Connecting the Parallel Cable on page 11 N...

Page 18: ...ssing contact your point of purchase v IBM InfoPrint 20 v 500 sheet paper tray v Toner cartridge v The following documents IBM InfoPrint 20 Quick Reference Card IBM InfoPrint 20 Quick Setup Poster and...

Page 19: ...on the operator panel 4 Remove the backing from the overlay 5 Position the overlay so that the top of it lines up squarely with the top of the operator panel Working down from the top of the overlay g...

Page 20: ...g the power cord into the socket located on the back of the printer Note Always make sure you leave enough room around the power socket for you to easily disconnect the printer power cord 3 Plug the o...

Page 21: ...e the language you want to select 4 To change the value press the Enter key An asterisk appears next to the language you select indicating that it is now active 5 Press the Online key to make the prin...

Page 22: ...1 Turn off the printer and unplug it from the wall 12 InfoPrint 20 User s Guide Web Version...

Page 23: ...the right printer driver on your system The InfoPrint 20 includes a CD ROM which contains PCL5e and PostScript printer drivers for numerous systems including Windows Windows 95 Windows NT OS 2 AIX HP...

Page 24: ...ue driver installation procedures For specific installation instructions see the driver installation and README documentation for your operating system 3 Printer drivers are also available as follows...

Page 25: ...Operator Panel Keys on page 16 and Navigating Menus on page 17 v For an overview of some of the most common operator panel tasks see Other Operator Panel Tasks on page 20 v For an overview of all prin...

Page 26: ...to put it back online Note The printer must be offline before you can change menu settings or cancel jobs Use the Continue key to continue printing when the Continue indicator is on When the Continue...

Page 27: ...s To scroll up instead of down press both keys at the same time Navigating Menus There are two types of menus action menus and configuration menus Action menus contain a list of actions you can perfor...

Page 28: ...can also continue to print configuration pages and demo pages while menus are locked To unlock menus simultaneously press the Enter key and Item key while you power on the printer Printing the Printe...

Page 29: ...erator Panel Menus on page 65 v Installed Options The options and memory you have installed Important IBM recommends doing the following whenever you install a feature Print the printer configuration...

Page 30: ...ork Addresses on page 141 describes how to set TCP IP network values IP address gateway address subnet mask locally administered MAC address from the operator panel Making Duplex or Simplex Printing t...

Page 31: ...Online key to take it offline 2 Press the Menu key once TEST MENU appears in the message display area 3 Press the Item key until you see PRINT EN CONFIG 4 Press the Enter key 5 Press the Online key t...

Page 32: ...r and you want to see a list of the IPDS resident fonts Action 1 Press the Online key to take the printer offline 2 Press the Menu key TEST MENU appears in the display area 3 Press the Item key until...

Page 33: ...he Item key until you see PWRSAV 30 in the display If this value has already been changed a number other than 30 will appear in the display 4 Press the Value key until you see the value number of minu...

Page 34: ...24 InfoPrint 20 User s Guide Web Version...

Page 35: ...ray as Tray 1 Tray 2 or Tray 3 depending on which paper tray the envelope tray replaces 2 Values specified in your print jobs normally override defaults set at the printer For example if a print job r...

Page 36: ...folded or wrinkled paper v Smooth or coated paper 4 Use the auxiliary tray to print transparencies or labels Do not feed these types of print media from the paper trays See Selecting Labels and Trans...

Page 37: ...cy supplier for a transparency stock that is compatible with the printer Auxiliary Tray Paper Specifications Style Size Duplex Short edge feed SEF Long edge feed LEF Paper Letter 8 5 x 11 in 215 9 x 2...

Page 38: ...JIS but not Executive or Statement To reset the paper default do one of the following v For the A4 paper group power on the printer while pressing the Cancel Print key v For the LTR paper group power...

Page 39: ...figuration page before you do a reset so you can restore old settings if necessary Style Size LTR Paper Group A4 Paper Group Duplex SEF LEF Duplex SEF LEF Letter 8 5 x 11 in 215 9 x 279 4 mm Yes Yes Y...

Page 40: ...to your printer when the printer is off offline or when the READY message is displayed If your printer has used all of the paper in the selected paper tray 11 LOAD paper size IN tray is displayed in...

Page 41: ...se the Paper Menu to select the tray To select a 500 sheet paper tray set SOURCE to TRAY1 TRAY2 or TRAY3 depending on the position of the tray see Selecting The Default Input Tray on page 48 1 See Sel...

Page 42: ...ly in the guide hole on the bottom of the tray 6 Gently squeeze the side guide and slide it to the position for your paper size 7 Prepare a stack of paper Make sure that the tops of the sheets are pro...

Page 43: ...s value will override any value set at the printer If your application does not let you pick an input tray use the Paper Menu to select the tray To select a 500 sheet paper tray set SOURCE to TRAY1 TR...

Page 44: ...it from the printer Place it on a flat surface 4 Remove the tray cover 5 Gently squeeze the length guide and then lift it up and slide it to the position for your paper size Make sure that the guide i...

Page 45: ...tom of the tray 6 Gently squeeze the side guide and slide it to the position for your paper size 7 Prepare a stack of paper Make sure that the tops of the sheets are properly aligned Chapter 4 Paper H...

Page 46: ...e paper under all retaining clips 9 If you are loading A4 or Letter size paper insert the paper into the tray as shown Make sure to place the paper under all retaining clips 10 Replace the tray cover...

Page 47: ...the tray To select the auxiliary tray set SOURCE to AUXTRAY see Selecting The Default Input Tray on page 48 Use the following procedure to load paper into the auxiliary tray 1 See Selecting Paper and...

Page 48: ...Paper Menu to set AUXSIZE to match the paper size you loaded in the auxiliary tray see Defining the Auxiliary Tray Paper Size on page 48 Values specified in print jobs override values you set at the p...

Page 49: ...Tray on page 48 Use the following procedure to load envelopes into the auxiliary tray 1 See Selecting Paper and Other Printable Material on page 25 and Auxiliary Tray Paper Specifications on page 27 f...

Page 50: ...48 Values specified in print jobs override values you set at the printer To select the auxiliary tray as the default source tray set SOURCE to AUXTRAY in the Paper Menu see Selecting The Default Inpu...

Page 51: ...apply at least a 208 mm bottom margin Again note that the minimum margin prints to the edge of the paper If you want to leave additional space at the bottom of the page add it to the minimum v For the...

Page 52: ...information on media you can load 2 Remove the envelope tray from the printer and place on a flat surface 3 Press down on the bottom plate of the envelope tray until it snaps into position 4 Squeeze t...

Page 53: ...f the tray to set the envelope length 6 Load closed envelopes with the flap side down as shown in the following illustration Make sure the stack is under the plastic tabs on the end guides Note Loadin...

Page 54: ...inter If your application does not let you pick an input tray use the Paper Menu to select the tray To select the 2000 Sheet Input Drawer set SOURCE to TRAY2 or TRAY3 see Selecting The Default Input T...

Page 55: ...ide out of the slots at the bottom of the drawer c Line up the guide locking lever with the slot in the top of the guide that corresponds to your paper size Lower the slots at the bottom of the paper...

Page 56: ...your paper size d Twist the guide locking lever again to lock the paper size guide into place e Repeat for the right paper size guide 46 InfoPrint 20 User s Guide Web Version...

Page 57: ...on Paper Handling Tasks This section describes some of the basic tasks you can perform using the operator panel menus including how to v Select a default input tray v Define the media size used by the...

Page 58: ...Size Situation You want to select a new paper size for the auxiliary tray Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu key until you see PAPER MENU in the displ...

Page 59: ...nter cannot find the correct size paper in any tray it displays 11 LOAD size IN tray where tray is the last tray it looked in not necessarily the tray you specified Making Duplex or Simplex Printing t...

Page 60: ...inter to READY status press the Online key Note Values set in print jobs either by the print application or by the printer driver override values you set at the printer The printer configuration page...

Page 61: ...splay d Press the Enter key to select the new setting An asterisk appears next to the value showing that it is active 7 To restore the printer to READY status press the Online key Notes 1 Custom forms...

Page 62: ...52 InfoPrint 20 User s Guide Web Version...

Page 63: ...Main Paper Path Jams on page 54 If that does not clear the jam see Fuser Area Jams on page 59 24 PAPER JAM Between tray 1 and the toner cartridge see Main Paper Path Jams on page 54 This message is f...

Page 64: ...to remove paper by force If paper is hard to see hard to grasp or wrapped tightly around a component contact your dealer or an authorized service representative To prevent tearing the paper remove jam...

Page 65: ...end of the auxiliary tray inside the printer and remove any jammed paper 5 If paper was fed from the 500 sheet tray pull the 500 sheet tray out until it stops then gently lift it up and remove it from...

Page 66: ...9 Check the area where the toner cartridge was located and remove any jammed paper 10 Grip the toner cartridge as shown Slide the cartridge into the printer guide channels To make sure the toner cart...

Page 67: ...into place Then close the auxiliary tray and the top cover 12 Open the rear cover of the printer Note Tray 2 and Tray 3 rear covers cannot be opened If paper was fed from Tray 2 or Tray 3 clear the j...

Page 68: ...to ensure that it closes properly 15 Open and close the top cover of the printer to clear the jam message 16 Verify that READY appears on the operator panel Note The next sheet that emerges from the...

Page 69: ...Fuser Area Jams 1 If the printer has a duplex unit remove it See Removing the Duplex Unit on page 123 2 Open the fuser cover 3 Open the fuser jam access cover Chapter 5 Clearing Jams 59...

Page 70: ...the fuser jam access cover 6 Close the fuser cover 7 If you removed the duplex unit reattach it now See Installing The Duplex Unit on page 120 8 Verify that READY appears on the operator panel 60 Info...

Page 71: ...he duplex unit towards you to open it 2 Carefully pull out any jammed paper grasping the paper at both sides 3 Close the top cover of the duplex unit 4 Pull the bottom cover of the duplex unit towards...

Page 72: ...des 6 Close the bottom cover of the duplex unit Attention If you removed the duplex unit and you are not reinstalling it reinstall the filler panel If the duplex unit is removed do not use the printer...

Page 73: ...2000 Sheet Input Drawer Jams 1 Open the rear cover of the 2000 sheet input drawer 2 Remove any jammed paper 3 Close the rear cover Chapter 5 Clearing Jams 63...

Page 74: ...4 Open and close the top cover of the printer to clear the jam message 64 InfoPrint 20 User s Guide Web Version...

Page 75: ...he printer to cancel a job or to use factory defaults 67 PAPER MENU Select input trays paper sizes duplex printing options and other paper handling options 68 CUSTOM FORMS MENU Define custom paper siz...

Page 76: ...you see the WAIT FOR IDLE PRINTER message In this case set AUTO RESET to ON to restore Test Menu functions Test Menu Item Description CONFIG PAGE Prints the printer configuration page Make sure Letter...

Page 77: ...ve Note This item is intended for use only after the following error message 854 IPDS DATABASE ERROR If you get this error do the following 1 Power off the printer wait 20 seconds and then power on th...

Page 78: ...per sizes duplex or simplex printing and other paper handling options The following table describes the settings you can change from the Paper Menu An asterisk next to a value in the table indicates t...

Page 79: ...ut Drawer must be the lowest tray v AUXTRAY is the flip down tray in the front of the printer Notes 1 If the 2000 Sheet Input Drawer is installed it is the default tray 2 If the envelope tray is insta...

Page 80: ...example if Tray 1 and Tray 3 both have letter size paper but Tray 1 is short edge feed and Tray 3 is long edge feed tray switching will not occur 3 Tray switching is automatic when the printer detect...

Page 81: ...bs will print manually PCL ORIENT P L Specifies the default page orientation for PCL jobs v P portrait taller than wide v L landscape wider than tall AUXSIZE LTR LEF LTR SEF LEGAL FOLIO 11X17 A4 LEF A...

Page 82: ...m If FORMUNITS is set to millimeters acceptable values are 148 to 508 millimeters If FORMUNITS is set to inches acceptable values are 5 9 to 20 0 inches FORM1 WIDTH nnn nn n Specifies the width of the...

Page 83: ...TOCONTINU to ON can cause the printer to continue printing without operator intervention even though data has been lost v OFF following the same types of errors the printer stops and waits for operato...

Page 84: ...es whether or not to stop printing when the toner cartridge is low on toner v STOP stop printing v CONT continue printing Memory Configuration Memconfig Menu Use the Memory Configuration Menu to defin...

Page 85: ...es communications over the parallel attachment The following table describes the settings you can change from the Parallel Menu An asterisk next to a value in the table indicates the factory default N...

Page 86: ...the printer driver override PCL Menu values you set at the printer 3 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 16 and Na...

Page 87: ...the new A4 FORM value will be 42 not 40 the value you set or 64 the printer default To restore the default values either change FORM back to its original value or enter the FACTORY DEFAULT item on th...

Page 88: ...age of a job sent without an end of forms command will be ejected The default of ON is recommended for most situations v OFF The above resets will NOT occur at the PORT TMEOUT This allows compatibilit...

Page 89: ...cript errors v OFF the printer cancels the job but does not print an error page v ON the printer prints an error page and cancels the job EDGE EDGE ON OFF Turns edge to edge printing on or off v ON Th...

Page 90: ...nadian French 277 Danish Norwegian 278 Finnish Swedish 280 Italian 281 Japanese 284 Spanish 285 UK English 286 Austrian German alternate 287 Danish Norwegian alternate 288 Finnish Swedish alternate 29...

Page 91: ...alues move the starting point for printing to the right of the physical point of origin Negative values move the starting point for printing to the left The physical point of origin is towards the top...

Page 92: ...opposite edge data may be pushed off the page Note PRINT requires EDGE EDGE set OFF to work Any data placed in this unprintable area is lost Also PRINT will not work on envelopes or media overlays ove...

Page 93: ...IPDS resolution of 240 600 or AUTO you must set PRINT MODE to ENH Use the RESOLUTION item on the IPDS Menu to specify the IPDS resolution 2 If you change PRINT MODE power off and then power on the pri...

Page 94: ...ently activated font Character Cell Size is defined in the GOCA data stream Not available for DBCS v FONT_ACT specifies 4320 IPDS EMULATION FONT_ACT prints graphics text characters from a currently ac...

Page 95: ...et is provided with the activation request v AUTO Reports to the host that the printer supports ANY dpi raster fonts and IM1 Image Activation of Resident or Captured raster fonts of any resolution mus...

Page 96: ...of seconds the printer waits for data before it determines there is no more data to receive for the job The printer then checks other attachments for jobs if other attachments are installed Valid val...

Page 97: ...s DHCP requests only if the address is not already set at the printer v ON specifies that the token ring network interface card sends DHCP requests v OFF specifies that the token ring network interfac...

Page 98: ...om the Ethernet Menu An asterisk next to a value in the table indicates the factory default The Ethernet Menu appears only if you have the Ethernet attachment installed Notes 1 To select a new value p...

Page 99: ...interface card sends bootp requests to the server to have an IP address assigned to the printer v IFNO ADDR specifies that the Ethernet network interface card sends bootp requests only if the address...

Page 100: ...CS Menu to define how the printer handles SCS data over the coax attachment The following table describes the settings you can change from the Coaxial SCS Menu An asterisk next to a value in the table...

Page 101: ...88 lines per page in 8 LPI The vertical compression factor also varies depending on the paper size used v PORT portrait the page has normal upright business letter orientation For envelopes from the a...

Page 102: ...Japanese 284 Spanish 285 UK English 286 Austrian German alternate 287 Danish Norwegian alternate 288 Finnish Swedish alternate 289 Spanish 297 French 420 Arabic 424 Hebrew 500 Belgium Switzerland Inte...

Page 103: ...using the operator panel to work with menus please read Using the Operator Panel Keys on page 16 and Navigating Menus on page 17 before continuing Twinax SCS Menu Item Value Description TRAY1 TRAY2 TR...

Page 104: ...ustrian German 274 Belgium 275 Brazil 277 Danish Norwegian 278 Finnish Swedish 280 Italy 281 Japanese Latin 282 Portugal 284 Spanish Latin America 285 United Kingdom 297 France 420 Arabic 424 Hebrew 5...

Page 105: ...card installed Notes 1 To select a new value press the Enter key when the value is displayed in the message display area An asterisk appears next to the value in the message display area indicating th...

Page 106: ...fy edge to edge printing for IPDS data use the EDGE EDGE item on the IPDS Menu EAB ENABLE DISABLE Enables or disables the extended attribute buffer support Note The EAB menu item also enables or disab...

Page 107: ...ress of the IPDS port n can be from 0 to 6 Notes 1 SCS ADDR and IPDS ADDR cannot be set to the same value 2 If you change SCS ADDR or IPDS ADDR you must power off the printer wait ten seconds and then...

Page 108: ...ttings you can change from the Coax DSC DSE Menu The options you specify apply only to DSC DSE mode An asterisk next to a value in the table indicates the factory default The Coax DSC DSE Menu appears...

Page 109: ...ine of the next page and spaced one position The next print position will be at the first print position plus 1 of the first line of the next page next form line 1 column 2 FF LAST ON OFF Determines w...

Page 110: ...ress the Value key 2 Press the Enter key FUSER CTR Displays the fuser counter After you select the FUSER CTR item press the Enter key to display the current value Note IBM recommends resetting this co...

Page 111: ...In Europe you can call the IBM Supplies Fulfillment Operation at 31 43 350 2756 or at the following numbers v Belgium 0800 71950 v Denmark 80015534 v Finland 08001 13110 v France 0800 905871 v German...

Page 112: ...oner cartridge is low on toner The default is to continue To display the number of pages printed using the current toner cartridge select TONER CTR on the Machine Info Menu see Machine Information Men...

Page 113: ...t sunlight Do not leave the cartridge exposed outside the printer or the foil wrapper for more than five minutes 8 Grip the cartridge at each end and gently rock it from side to side a few times to ev...

Page 114: ...CTR d Simultaneously press the Shift and Value keys e Press the Enter key The new value will not be displayed until the next time you power on the printer Changing the Usage Kit The usage kit consist...

Page 115: ...t is installed See Removing the Duplex Unit on page 123 5 To remove the existing fuser do the following a Open the fuser cover b Loosen the two thumbscrews as shown The screws do not detach from the f...

Page 116: ...clamp and lower the fuser into place taking care to insert the connector on the bottom of the fuser into the hole in the printer frame b Hand tighten the thumbscrews Use a screwdriver or a coin to fur...

Page 117: ...e top cover and remove the toner cartridge Store the toner cartridge in a dark place such as its foil packaging to protect it Keep the toner cartridge level to avoid spilling toner b Push the small ta...

Page 118: ...tabs on the ends of the transfer roller and pull the transfer roller towards you to remove it from the printer 8 To install the new transfer roller a Grasp the tabs at the ends of the new transfer ro...

Page 119: ...tridge into the printer guide channels To make sure the toner cartridge is secure gently press both ends of the cartridge until the cartridge stops 10 Close the auxiliary tray and then the top cover 1...

Page 120: ...til you see FUSER CTR d Simultaneously press the Shift and Value keys e Press the Enter key The new value will not be displayed until the next time you power on the printer Cleaning the Printer IBM re...

Page 121: ...mage rust bent prongs or other damage 4 Verify that the plug and AC outlet are free of accumulated dust 5 Check the power cord for cracks tears abrasion or other damage 6 Plug the power cord firmly in...

Page 122: ...112 InfoPrint 20 User s Guide Web Version...

Page 123: ...alling a new option touch the static protective package containing the option to the mounting bracket on the controller card for at least two seconds This reduces static electricity from the package a...

Page 124: ...ure that printer is powered off and unplugged from the wall outlet 2 The side cover must be removed before installing a SIMM Follow the procedure Removing the Side Cover on page 113 3 Locate the corre...

Page 125: ...5 Verify that the SIMM is correctly installed in the socket by looking at its position from the sides of the controller card 6 Reinstall the side cover Follow the procedure Reinstalling the Side Cove...

Page 126: ...e firmly seated in the connector slots 6 Reinstall the side cover Follow the procedure Reinstalling the Side Cover Reinstalling the Side Cover Use the following procedure to reinstall the side cover 1...

Page 127: ...if they have been correctly installed See Printing the Printer Configuration Page on page 18 Note If the options do not appear for the SIMM or hard drive remove the side cover make sure that the SIMM...

Page 128: ...sensitive devices described on page 113 Use the following procedure to install a Network Interface card 1 Unpack the network interface card and set aside the software and documentation that arrived wi...

Page 129: ...store it for future use 8 Insert the card into the slot aligning it with the two guides at the top and bottom of the slot Slide the card vertically into these guides pushing slowly and firmly until yo...

Page 130: ...rk Printers Ethernet and Token Ring Quick Configuration Guide for Ethernet and token ring cards See IBM Network Printers Twinax Coax Configuration Guide for twinax and coax cards These documents are s...

Page 131: ...the paper exit area Push them to remove the duplex unit filler panel 4 Close the fuser cover 5 Attach the duplex unit Align the triangular tab on the duplex unit with the corresponding cutout on the...

Page 132: ...o the printer using the supplied screws 7 Plug the cable of the duplex unit into the connector on the printer 8 Fasten the connector with the supplied screws 9 Attach the paper holder 122 InfoPrint 20...

Page 133: ...ring duplex printing the leading edge of each sheet of paper briefly appears in the exit tray and then disappears back into the printer Do not remove these sheets of paper until they reappear with bot...

Page 134: ...nit 6 Remove the duplex unit 7 Install the duplex unit filler panel Attention Do not use the printer with the filler panel removed Whenever you remove the duplex unit be sure to replace the filler pan...

Page 135: ...Use the following procedure to prepare the printer before installing paper trays 1 Switch the printer power off 2 Unplug the printer from the wall outlet 3 Remove the power cord from the back of the...

Page 136: ...it and that the upper unit is correctly seated on the lower unit The front of the paper trays should be aligned Placing the Printer on the Paper Tray Support Unit Up to two additional paper trays can...

Page 137: ...he auxiliary tray fold the paper stopper and shut the output tray 5 Lift the printer and place it on the tray a Lift the printer by grasping the recessed areas of the bottom edges on the right and lef...

Page 138: ...printer while holding any part other than the left and right bottom edges b Align the two posts on the tray with the holes on the bottom of the printer 128 InfoPrint 20 User s Guide Web Version...

Page 139: ...n page 31 or Loading the A3 Ledger 11 x 17 Paper Tray on page 33 if you need information on how to load paper into the tray 8 Make sure you update your printer driver to indicate Tray 2 or Tray 2 and...

Page 140: ...umbscrews securing Tray 2 to the printer 4 Lift the printer and place it on a sturdy level surface Lift the printer by grasping the recessed areas of the bottom edges on the right and left sides not f...

Page 141: ...the envelope tray 5 Make sure you update your printer driver to indicate the envelope tray has been installed Note Many applications allow you to specify the input tray and envelope size you want to u...

Page 142: ...tall the 2000 Sheet Input Drawer 1 Switch the printer power off 2 Unplug the printer from the wall 3 Remove the power cord from the back of the printer 4 Unpack the 2000 Sheet Input Drawer and the ski...

Page 143: ...ut Drawer unit by pressing down on the locking tabs 6 Twist the tab as shown to unlock the 2000 sheet input drawer 7 Use the Allen key to secure the skids to the input drawer with the Allen screws as...

Page 144: ...the printer by grasping the recessed areas of the bottom edges on the right and left sides not from the front and back side Never try to lift the printer while holding any part other than the left an...

Page 145: ...10 Align the posts on the 2000 Sheet Input Drawer with the holes in the bottom of the printer Chapter 8 Installing Printer Options 135...

Page 146: ...t Drawer into the power cable outlet on the back of the printer as shown 13 Plug one end of the printer power cable into the 2000 Sheet Input Drawer and plug the other end into the wall outlet Note Al...

Page 147: ...1 and Tray 2 if installed 15 Pull the drawer out of the 2000 Sheet Input Drawer unit and load paper into the drawer See Loading Paper into the 2000 Sheet Input Drawer on page 44 Chapter 8 Installing...

Page 148: ...heet Input Drawer power switch is in the on position Close the drawer and switch the printer power on Removing the 2000 Sheet Input Drawer 1 Switch the printer power off 2 Unplug the 2000 Sheet Input...

Page 149: ...of the printer 4 Remove paper Tray 1 and Tray 2 if installed 5 Unscrew the two thumbscrews securing the printer to the 2000 Sheet Input Drawer 6 Lift the printer off of the 2000 Sheet Input Drawer Cha...

Page 150: ...7 Unscrew the four hex screws with the hex key and remove the skids from the 2000 Sheet Input Drawer unit 140 InfoPrint 20 User s Guide Web Version...

Page 151: ...EWAY ADDRESS This example shows how to change the IP ADDRESS 4 Press the Enter key For a new printer whose IP address has not yet been set the operator panel displays IP ADDRESS 0 0 0 0 The indicates...

Page 152: ...e value you can change at this point Notice that the first pair of values 01 in this case is shown on the same line as MAC ADDRESS 5 Press the Value key The asterisk goes away and the value is increme...

Page 153: ...of the printer It is also listed in the Printer Details section of the printer configuration page see Printing the Printer Configuration Page on page 18 If you are asked for a machine type specify 432...

Page 154: ...printing verify the connection by copying a text file such as config sys to that port If this file prints successfully suspect a driver problem Also make sure you use properly shielded and grounded c...

Page 155: ...short edge feed and Tray 3 is long edge feed tray switching will not occur Reload the paper so that the orientation matches See Chapter 4 Paper Handling on page 25 Pages lost after clearing paper jam...

Page 156: ...e print job 3 If you use either an Ethernet or token ring connection make sure the PERSONALTY item in the Token Ring Menu or the Ethernet Menu is set to AUTO or PS AUTO allows the printer to handle an...

Page 157: ...d replacing the toner cartridge 2 Random blank pages during a print job can be caused by multiple sheets of paper being fed through the machine simultaneously Reload the paper tray with fresh dry pape...

Page 158: ...imultaneously pressing the Online key COLD RESET LTR appears in the message display area IBM recommends printing a printer configuration page before you do a reset so you can restore old settings if n...

Page 159: ...is dark try setting QUALITY to REFINE Also try decreasing the DENSITY setting to a lower value 4 If image quality is poor set QUALITY to REFINE Also try decreasing the DENSITY setting to a lower value...

Page 160: ...g Menu on page 72 There is moisture in the paper Load fresh dry paper The toner cartridge is low on toner Replace the toner cartridge see Changing the Toner Cartridge on page 101 The toner cartridge i...

Page 161: ...Print Possible Causes Actions You Should Take Print Sample There is moisture in the paper Load fresh dry paper Paper does not meet specification Use recommended paper see Selecting Paper and Other Pri...

Page 162: ...ner cartridge see Changing the Toner Cartridge on page 101 The printer power supply has failed Call for service Entire Print Is Blank Possible Causes Actions You Should Take Print Sample The toner car...

Page 163: ...per Paper does not meet specification Use recommended paper see Selecting Paper and Other Printable Material on page 25 The top cover is not fully closed Close the top cover The fuser is not functioni...

Page 164: ...ctions You Should Take Print Sample Paper does not meet specification Use recommended paper see Selecting Paper and Other Printable Material on page 25 There is moisture in the paper Load fresh dry pa...

Page 165: ...to a configuration change the printer no longer has enough memory to support context saving Action Press Continue To restore context saving add more memory to the printer See Memory Requirements on p...

Page 166: ...u are powering up with an unformatted hard drive or you selected the FORMAT DISK action on the Test Menu Action Press the Value key to format the hard drive Press the Shift and Value keys simultaneous...

Page 167: ...e without compression Action None required NEW VALUES AT NEXT BOUNDARY Meaning You have taken the printer offline while a job was printing in order to change a menu value The new value might not take...

Page 168: ...required PJL TWINAX Meaning The printer is receiving or sending PJL information through the twinax interface Action None required PLEASE WAIT Meaning The printer is processing data and cannot immedia...

Page 169: ...it to adjust memory settings for the current page Action No action is required The printer reconfigures its memory settings to print the current page Afterward its settings revert to normal See Memory...

Page 170: ...toner in the printer cartridge is low Action Press the Continue key to continue printing the TONER LOW message remains on the display Ensure that a new toner cartridge is available When the print qua...

Page 171: ...etermined is in each tray See Printing the Printer Configuration Page on page 18 v If you are printing a printer configuration page make sure Letter or A4 size paper is loaded in the default tray v If...

Page 172: ...ng Paper has jammed near one of the trays Action Remove jammed paper from the paper path Make sure paper is loaded correctly Open and close the top cover See Chapter 5 Clearing Jams on page 53 22 PAPE...

Page 173: ...RINT OVERRUN Meaning A page is too complex to print at the current resolution Action Do one of the following v If QUALITY is set to 1200 change it to something else and resubmit the job Use your print...

Page 174: ...ROR CALL FOR SERVICE Meaning The printer detected a fuser problem Action Turn off the printer for fifteen minutes and then turn on the printer If the message recurs call for service 51 ERROR CALL FOR...

Page 175: ...for service 72 DISK ERROR Meaning The printer has detected a problem with the hard drive Action Power off the printer wait twenty seconds then power on If the error recurs call for service 73 DISK ERR...

Page 176: ...etup Menu to 0 83 CX SEND STATE Meaning Your coax host has placed your printer in Send State and is waiting for the printer to return a PA signal Action Press the Continue key to clear the message You...

Page 177: ...eet A4 Letter paper trays Width 580 mm 22 8 in Depth 474 mm 18 7 in Height 745 mm 29 3 in Weight 54 5 kg 120 lb Base with 500 sheet A3 ledger paper tray Width 580 mm 22 8 in Depth 602 mm 23 7 in Heigh...

Page 178: ...m on the Config Menu or if you select toner saver print quality mode from your printer driver Note that the driver setting will override the menu setting For example using ECONO and a density setting...

Page 179: ...s see Removing 500 Sheet Paper Trays on page 129 v Duplex unit see Removing the Duplex Unit on page 123 v 2000 Sheet Input Drawer see Removing the 2000 Sheet Input Drawer on page 138 8 Open the top co...

Page 180: ...recessed areas of the bottom edges on the right and left sides not from the front and back side Never try to lift the printer while holding any part other than the left and right bottom edges 170 Info...

Page 181: ...ng shims as shown hc2u575f 12 Complete and include a copy of the Repair Inventory Worksheet with the printer Make sure you note all of the printer options that are still installed on the printer See A...

Page 182: ...172 InfoPrint 20 User s Guide Web Version...

Page 183: ...ype _________________________________________ Serial number _________________________________________ Inventory Checklist Please check all of the options that you are returning with your printer ___ D...

Page 184: ...174 InfoPrint 20 User s Guide Web Version...

Page 185: ...their specific environment Therefore such data does not constitute a performance guarantee or warranty IBM may have patents or pending patent applications covering subject matter in this document The...

Page 186: ...ion IBM Printing Systems Company participates in this program by introducing printers that reduce power consumption when they are not being used As an Energy Star Partner IBM Printing Systems Company...

Page 187: ...loose leaf or ring binder binding An item in the Paper Menu that specifies for duplex sheets which edge should be used for binding LONG binding assumes the sheets will be bound along the long edge of...

Page 188: ...angement or layout of data on a data medium 2 The size style type of page margins printing requirements and so on of a printed page forms The material on which output data is printed such as paper or...

Page 189: ...am of coherent light LEF Long edge feed The print medium is fed into the printer long edge first legal size paper Paper that is 216 mm x 356 mm 8 5 in x 14 0 in letter size paper Paper that is 216 mm...

Page 190: ...e programming language that describes the appearance of text graphical shapes and sampled images on a printed page by defining a print file format that is the interface between document composition ap...

Page 191: ...oken Ring Network toner 1 In a document printing machine image forming material used in electrostatic processes 2 A supply item for the printer The black powder used for printing images Synonymous wit...

Page 192: ...182 InfoPrint 20 User s Guide Web Version...

Page 193: ...xiliary tray defining paper size 48 71 loading custom forms 40 loading envelopes 39 loading paper 38 location 1 paper sizes supported 25 selecting as default 69 setting manual feeding on or off 71 AUX...

Page 194: ...tScript jobs 79 COPIES PCL Menu item 76 PS Menu item 79 CPI Coaxial SCS Menu item 92 IPDS Menu item 81 CPI continued Twinax SCS Menu item 94 CR AT MPP 1 Coax DSC DSE Menu item 99 curling paper 148 CUS...

Page 195: ...DSE Menu item 99 fixes obtaining from web 6 flash memory installing 113 ordering 3 FNTSRC PCL Menu item 77 FONT CAPTURE IPDS Menu item 85 FONT SUB IPDS Menu item 83 FONTNUM PCL Menu item 77 fonts down...

Page 196: ...el Print key 16 Continue key 16 keys operator panel continued Enter key 16 Item key 17 Menu key 17 Online key 16 Shift key 17 Value key 17 L labels loading 26 selecting 25 landscape orientation for PC...

Page 197: ...k addresses configuring 141 network interface card installing 118 ordering 3 types supported 117 Network Printer Manager Utility NPM 5 Network Printer Resource Utility NPRU 6 NL AT MPP 1 Coax DSC DSE...

Page 198: ...ndscape 71 print copies 76 printing demo 66 printing fonts list 22 66 saving settings 75 selecting for Ethernet attachment 88 selecting for parallel attachment 75 selecting for token ring attachment 8...

Page 199: ...ion page 66 hex dumps for troubleshooting 67 IPDS fonts 22 66 IPDS printing problems 146 pages after jams JAMRECOVERY 73 parallel attachment printing problems 147 PCL5e fonts 22 66 PostScript fonts 22...

Page 200: ...printing 21 66 configuring network addresses 141 token ring continued network card installing 117 ordering 3 setting line speed for network card 118 setting network addresses 141 Token Ring Menu 86 t...

Page 201: ...ay switching does not work 145 twinax dumps 67 wrong font 146 wrong paper size 144 tumble duplex BINDING 69 twinax attachment configuring 96 configuring for SCS 93 installing 117 ordering 3 Twinax SCS...

Page 202: ...192 InfoPrint 20 User s Guide Web Version...

Page 203: ...y Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks...

Page 204: ...SA 80301 9191 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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Page 206: ...File Number S370 4300 9370 16 Printed in U S A...

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