IBM InfoPrint 20, User Manual

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Symptom Action
The printer takes too long to start
printing The printer is frequently “warming up”.
Response: Change the value for the power-saving mode (or sleep mode) to
a larger value. See “Changing the Power Savings (Sleep Mode) Interval” on
page 23 for instructions on how to change the setting.
Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most values
to the factory defaults. Some values do not get reset. These values include
LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS,
SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS.
Response: To reset all values other than the internet addresses (IP
ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS),
do one of the following:
v
For the A4 paper group: power on the printer while simultaneously
pressing the Cancel Print key. COLD RESET A4 appears in the message
display area.
v
For the LTR (Letter) paper group: power on the printer on while
simultaneously pressing the Online key. COLD RESET LTR appears in the
message display area.
IBM recommends printing a printer configuration page before you do a reset,
so you can restore old settings if necessary.
Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines,
cuts, or perforations on the pre-printed forms.
Printer does not work after powering it
off and then on. Response: Power off again. Wait ten seconds, and then power on.
Excessive paper curling Response:
1. Make sure the paper drawers are installed correctly.
2. Make sure paper meets specifications. See “Selecting Paper and Other
Printable Material” on page 25.
3. If the paper is stored at a different temperature or humidity than the
printer room, let the paper adjust to the new environment. Leave the
paper in its wrapper while it adjusts.
4. Store paper in its original wrapping.
5. Turn the paper over in its tray to see if the curl improves.
6. Use fresh paper (paper recently removed from its wrapper). Do not use
stale paper (paper that has been out of its wrapper for several days.)
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InfoPrint 20: User’s Guide -- Web Version