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This guide provides problem determination and resolution information for the
issues most commonly encountered with IBM

Tivoli

Monitoring components and

Summary of Contents for E027SLL-H - Tivoli Monitoring - PC

Page 1: ...IBM Tivoli Monitoring Version 6 2 3 FP1 Troubleshooting Guide GC32 9458 05...

Page 2: ......

Page 3: ...IBM Tivoli Monitoring Version 6 2 3 FP1 Troubleshooting Guide GC32 9458 05...

Page 4: ...n 6 release 2 modification 3 fix pack 1 of IBM Tivoli Monitoring product number 5724 C04 and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corpor...

Page 5: ...guration problems 19 Historical data is missing or incorrect 20 Diagnosing that historical data is missing or incorrect 20 Resolving warehouse proxy connection problems 21 Resolving warehouse proxy ag...

Page 6: ...response file fails 76 Unable to run gsk7ikm exe 77 _cq_ log files appear 77 SPD Installing a bundle on the wrong operating system architecture or kernel 77 Installing a Software Package Block SPB on...

Page 7: ...Installing IBM Tivoli Monitoring on Red Hat 5 and see the following error KCI1235E terminating problem with starting Java Virtual Machine 95 Installation on the Linux S390 R2 6 64 bit operating syste...

Page 8: ...h Sun JRE 137 Tivoli Enterprise Portal has high memory usage and poor response time 138 Tivoli Enterprise Portal has high memory usage 138 Data is not returned to the portal client 139 DirectDraw thre...

Page 9: ...cmd login fails when monitoring server is configured with LDAP authentication 158 Some agents are displayed in the Service Console list that are not accessible from that user interface 159 tacmd login...

Page 10: ...64 bit monitoring agents are not started 177 Errors in the configuration xml file 177 Subnode Limitations for autonomous function 178 Binary Path attribute of the Windows OS agent does not show a valu...

Page 11: ...ppears 197 Errors in either the Warehouse Proxy Agent or Summarization and Pruning Agent logs 197 Receive a message saying that the statement parameter can only be a single select or a single stored p...

Page 12: ...l fails when downloading tasks list 218 When tasks are started and when you should see data in the workspaces 218 No data is displayed in the workspaces 219 The Tivoli Performance Analyzer workspaces...

Page 13: ...n Reporting tool displays strings that are not translated 247 The generated report displays an incorrect date and time format 247 The generated report does not display report legend 248 Receive a stat...

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Page 15: ...tall OS command 114 12 Cannot log in to the Tivoli Enterprise Portal Server 115 13 Cannot connect to Tivoli Enterprise Portal Server 118 14 The Tivoli Enterprise Portal Server does not start after ins...

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Page 17: ...determination and resolution information for the issues most commonly encountered with IBM Tivoli Monitoring components and related products You can use this guide in conjunction with the other books...

Page 18: ...xvi IBM Tivoli Monitoring Troubleshooting Guide...

Page 19: ...ages relay information about the state and performance of a system or application Messages also alert the system administrator to exceptional conditions when they occur Consult the explanation and ope...

Page 20: ...e through the other Support tabs Subscribing to IBM support notifications You can subscribe to e mail notification about product tips and newly published fixes through the Support portal In the Suppor...

Page 21: ...Results You begin receiving IBM My notifications emails about the products you have selected and at the interval you specified Chapter 1 Introduction to troubleshooting 3...

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Page 23: ...ormation on dynamically setting the trace settings see Dynamically modify trace settings for an IBM Tivoli Monitoring component on page 53 v For information on reading RAS1 logs see Reading RAS1 logs...

Page 24: ...ore file If the system stops on UNIX based systems collect the core file from the directory that stores the binary file to which the process belongs For example if the failing process is the Tivoli En...

Page 25: ...iles are located in Documents and Settings All Users Documents DrWatson About this task Take the following steps to enable Dr Watson and configure it to create a detailed dump file Procedure 1 To enab...

Page 26: ...to the problem v Incorrect output such as Tivoli Enterprise Portal screen captures or a description of what you observed if applicable v Log files collected from failing systems You can collect all lo...

Page 27: ...ts the most commonly used information from a system It gathers log files configuration information version information and other data You can also use this tool to manage the size of trace data reposi...

Page 28: ...ose the problem that workspaces are missing or empty see Diagnosing that workspaces are missing or empty Diagnosing that workspaces are missing or empty You can diagnose that workspaces are missing or...

Page 29: ...lication support on the monitoring server portal server and portal client v Run the kincinfo exe i command in the CANDLE_HOME InstallITM directory to show what is installed v Run the cinfo i command i...

Page 30: ...se Portal Server 3 Check the portal server logs for messages indicating communication failures to the monitoring server 4 Check the monitoring server logs for messages indicating communication failure...

Page 31: ...li Enterprise Portal Server or the Tivoli Enterprise Monitoring Server About this task To diagnose that the status of a monitoring agent is mismatched between the portal client and tacmd command perfo...

Page 32: ...server problems Tivoli Enterprise Monitoring Server problems such as loss of connectivity between a monitoring agent and a remote monitoring server can be resolved by checking for example that the re...

Page 33: ...l client v You receive message KFWITM091E View not available at this time v You receive message KFWITM010I Tivoli Enterprise Portal Server not ready v You receive message KFWITM402E Communication with...

Page 34: ...nostic and corrective actions 1 To reconfigure the portal server open Manage Tivoli Monitoring Services right click the portal server and select Reconfigure If the problem persists run one of the foll...

Page 35: ...strative Tools Services 2 Right click DB2 DB2 and select Properties 3 Select the Log On tab and ensure that the db2admin user ID and password match the db2admin UDB account Check the DB2 user ID and p...

Page 36: ...ver About this task To diagnose that the portal server logon Tivoli Enterprise Portal Logon fails perform the following steps Procedure Preliminary diagnostics 1 For a guide to the messages and operat...

Page 37: ...MSUPER tools might also provide more information v Stressed Resources tool v Connectivity tool v Topology tool What to do next For more information on actions that relate to these diagnostics see the...

Page 38: ...nent connectivity through the Self Monitoring Topology workspace perform the following steps a In the Navigator Physical view click the Enterprise item b Select Workspace Self Monitoring Topology Alte...

Page 39: ...nitoring agent steps or monitoring server steps below v Monitoring agent a Verify that the correct socket connection is being used b Verify that the monitoring agent is connected to the Tivoli Data Wa...

Page 40: ...vity through the Self Monitoring Topology workspace To open this workspace right click the Enterprise Navigator item and then select Workspace Self Monitoring Topology b Verify that the warehouse data...

Page 41: ...the agent or the monitoring server If the agent is configured in the address space of the monitoring server then historical data can be collected only at the monitoring server v If historical data is...

Page 42: ...t was being called The 205 indicates the error RowExceedsFileFormat This error is generated if the row you attempt to insert is larger than what will fit in a block allocated to the persistent data st...

Page 43: ...attribute groups configure Historical Data Collection for short term data storage at the TEMS rather than at the agent A situation does not raise when expected You can encounter a problem that a situa...

Page 44: ...eck that the SITMON received the data Procedure Diagnostic and corrective actions 1 Verify that the situation was started by checking one of the following log files for text strings based on the speci...

Page 45: ...the z OS monitoring agent b No See step 5 5 Look in the log of the monitoring server to which the agent is attached Search for the situation name and look for any errors logged v Catalog errors messa...

Page 46: ...troubleshooting 7 Is there a MSG2 message indicating the situation raised v Yes Contact IBM Software Support See Chapter 2 Logs and data collection for troubleshooting on page 5 for information on wha...

Page 47: ...stributed system Symptoms of the problem v Performance degrades or availability is lost because of high processing in an application or a computer v No data is returned in the portal client and the co...

Page 48: ...gent s frequent attempts to connect a To correct this you might need to set the environment variable KDEB_INTERFACELIST or KDEB_INTERFACELIST IP_address where IP_address is the address of the NIC b Ma...

Page 49: ...be rewritten as IF VALUE NT_System User_Name_U EQ groupA OR VALUE NT_System User_Name_U EQ groupB OR VALUE NT_System User_Name_U EQ groupC Resolving firewall problems diagnostic actions A problem with...

Page 50: ...Agent logs a Open the collector logs and find CFE1645 messages The messages show the return time of each cursors For example CFE1645T 165929 Time 2008 06 06 16 59 29 collected records in 6 seconds b T...

Page 51: ...and TS6 c Each comma delimited no white space value represents a change to the SQL cursor that is executed during data gathering operations within the agent The values are the SQL cursor name For exam...

Page 52: ...nterprise Databases Global Database Summary Bar Chart View Oracle_Statistics_Enterprise Databases Global Database Summary Table View Column System TS Percent Free 0 Situation Oracle_DB_PctFree_Space_L...

Page 53: ...nds on the source of the tracing You can choose how many files to keep when the log rolls If you cannot find the log files you need restart the system and try again Log file locations Log files are sa...

Page 54: ...erational logs for example the last generated log will not be overlayed by the most current execution of Tivoli Enterprise Portal using Java Web Start This is in contrast to the Tivoli Enterprise Port...

Page 55: ...oduct PC Specifies the product code cq for the Tivoli Enterprise Portal Server timestamp A decimal representation of the time at which the process was started Monitoring agents install_dir tmaitm6 log...

Page 56: ...on and Pruning agent HEXtimestamp A hexadecimal representation of the time at which the process was started nn Represents the circular sequence in which logs are rotated Ranges from 1 5 by default tho...

Page 57: ...or a modification of previous installation of IBM Tivoli Monitoring v ITM_HOME InstallITM Product_name _ timestamp log This log is created during a normal clean installation v ITM_HOME InstallITM MOD_...

Page 58: ...UNIX installer and configuration logs Obtain details about the installation or upgrade process in the logging and tracing information You can set the trace levels For tracing and logging Java code th...

Page 59: ...by the IBM Tivoli Monitoring Upgrade Toolkit are recorded in a central log with an associated user ID and a time stamp Upgrade actions taken outside of the Upgrade Toolkit are not recorded in the log...

Page 60: ...occur during ODBC data provider data retrieval including errors in the ODBC driver code v Independent Software Vendor ISV API errors The universal agent makes API calls to the ISV ODBC driver to impl...

Page 61: ...RAS1 syntax Follow the RAS1 syntax for setting traces in your environment file KBB_RAS1 global_class COMP component_type ENTRY entry_point UNIT unit_name class where global_class Indicates the level o...

Page 62: ...Setting the trace option for the portal client trace A log file is created automatically the first time you start the Tivoli Enterprise Portal and is named install_dir cnp logs kcjras1 log This log fi...

Page 63: ...ortal Server Setting the trace option for the Tivoli Enterprise Monitoring Server trace About this task On Windows systems 1 Always backup the files before altering them 2 On the computer where the Ti...

Page 64: ...ring Services 2 Right click the Tivoli Enterprise Monitoring Server service 3 Select Advanced Edit Trace Parms to display the Trace Parameters window 4 Type UNIT kdy all in the Enter RAS1 Filters fiel...

Page 65: ...AS1 log file the KBB_RAS1 environment was erased or commented out in the KUMENV file add KBB_RAS1 ERROR to the install_dir logs hostname_um_timestamp log to reactivate universal agent RAS1 tracing Set...

Page 66: ...AS1 tracing Java based RAS1 tracing and Java based internal tracing By default Summarization and Pruning Agent trace data is written to a file in the logs subdirectory The default RAS1 trace level is...

Page 67: ...Java based internal trace files that can exist at any one time for a single launch B Specifies the maximum number of lines per Java based internal trace file Using the Summarization and Pruning Agent...

Page 68: ...default The default is FALSE Run the following command from a Tivoli Management Environment command prompt to enable tracing idlcall oid _set_debug TRUE where oid Specifies the object ID of the Upgrad...

Page 69: ...ATE If you change the trace level you must restart the monitoring server for the change to take effect Use the following instructions to set the trace levels 1 In Manage Tivoli Enterprise Monitoring S...

Page 70: ...ace setting using the sitconfig command BINDIR TME TEC OM_TEC bin sitconfig sh update fileName configuration_file_name logLevel trace_level where configuration_file_name The file name of the actively...

Page 71: ...cify any combination of UNIT COMP and ENTRY keywords No keyword is required However the RAS1 value you set with the global class applies to all components For more information on setting RAS1 tracing...

Page 72: ...help for this command The set option ras1 set turns on the tracing but does not affect existing tracing An example would be ras1 set UNIT xxx ALL UNIT yyy Detail This command will enable full tracing...

Page 73: ...007 12 59 53 1 1 KDH kdhb1pr c 400 May 29 2007 12 59 39 1 1 KDH kdhsgnh c 400 May 29 2007 12 59 49 1 1 KDH kdh0uts c 400 May 29 2007 12 59 23 1 1 KDH kdhsrsp c 400 May 29 2007 13 00 13 1 2 KDH kdhs1rp...

Page 74: ...you need a valid user ID and password to proceed Upon successful login the service console opens with three areas v Header v Command Results v Command Field You can now issue service console commands...

Page 75: ...arm window d Type the URL to the external web server and to the cnps ior file in the candle cnb directory For example if the web server name is myweb hostname com and its document root was configured...

Page 76: ...nfigured a different data source name On Linux and UNIX systems this command should be invoked using the itmcmd execute command for example itmcmd execute cq KfwSQLClient f myqueries sql Note that thi...

Page 77: ...one of the first tools to diagnose a universal agent problem You might find the solutions for both problems in the appropriate DPLOG The ODBC data provider also includes a DPLOG message indicating whe...

Page 78: ...filter a file through it to obtain a readable log You do not need to specify any arguments The following examples work on Windows systems ras1log balayne_ms_46c071a6 01 log ras1log balayne_ms_46c071a...

Page 79: ...ed by the Tivoli Enterprise Monitoring Server and Tivoli Enterprise Portal Server Windows and UNIX systems The new optional logs replace the Tivoli Enterprise Monitoring Server log files install_dir c...

Page 80: ...are defined in the Tivoli Enterprise Monitoring Server JCL procedure The amount of data that can be written to each dataset depends on the amount of space allocated at the time each dataset is create...

Page 81: ...TMSUPER tool performs audits of the IBM Tivoli Monitoring environment topology connectivity application support consistency checks situations distribution warehouse analysis etc A Windows environment...

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Page 83: ...stalled from that CD for example the agents for operating systems such as Windows Linux UNIX and i5 OS The migration software for other agents is located on the download image or CDs for that specific...

Page 84: ...mmand sets root permission for certain UNIX based systems agent files How can I set the trace option to capture any abends core files Add the following in the agent ini file For an example if it is KU...

Page 85: ...M Tivoli Monitoring distributed utility Install BackspaceCheckUtility When running the install sh script on a Linux system I get a Memory fault core dump at different random stages of the installation...

Page 86: ...all installations on the system are not at the same maintenance level running the SetPerm command and updating the hard coded opt IBM ITM tmaitm6 links directory structure can cause problems This scen...

Page 87: ...nd user See Configuring a Warehouse Proxy agent in the IBM Tivoli Monitoring Installation and Setup Guide On UNIX systems a new user is not created or a password is not reset in the Startup Center whe...

Page 88: ...on the system where nmap is running as well as intermediate firewalls and routers for example In other words for the same target OS type several different fingerprints in the database might be requir...

Page 89: ...ccessfully The witmupgrade command does not upgrade any item with the COMPLETE status and reports that it was already upgraded To upgrade the endpoint the status for the endpoint east must be the INCO...

Page 90: ...a dependency on it for example DB2 9 1 then let that product reinstall it or if there are no other products that depend on the version of that gskit then you can clear the GSK7 entry in the registry t...

Page 91: ...imilar to the following about the productcode_upg sql file not being found while seeding the second hub Seeding support for Monitoring Agent for Microsoft SharePoint Server 8 of 10 KCIIN1602E ERROR fi...

Page 92: ...ents on an IBM Tivoli Monitoring V6 2 1 managed system or later to revert back to using the system GSKit instead of the IBM Tivoli Monitoring embedded GSKit This issue occurs on local installations on...

Page 93: ...tacmd removesystem v tacmd createnode v tacmd cleardeploystatus v tacmd restartfaileddeployment v tacmd checkprereq v tacmd addsystem Application Support Installer hangs The Application Support Instal...

Page 94: ...rade Windows Script Host to version 5 6 or later Unable to deploy monitoring agents from the Tivoli Enterprise Portal Receive an error when attempting to deploy an monitoring agent from a previous ver...

Page 95: ...JAVA_HOME variable that points to the IBM Java location 4 Get the GSKit location by running the following script CANDLEHOME InstallITM GetGSKitHome bat 5 Change the directory to GSKit path bin 6 Run...

Page 96: ...r outage if you then run uninstallation you receive a message An install may currently be running in data itmfp6_preUPGR from the following machine s Continue with this uninstallation 1 yes 2 no 2 is...

Page 97: ...m Files ibm gsk7 or that the GSKit directory be defined in the Windows System environment variable ICCRTE_DIR DB2 9 1 installs the GSKit package in C ibm gsk7 and the ICCRTE_DIR environment variable i...

Page 98: ...shooting on page 5 for information on what types of data to collect before contacting Support See the IBM Support Portal http www ibm com support entry portal software Failure occurs when sharing dire...

Page 99: ...Monitor Agent you receive an error If you try to install a monitoring agent that is not one of the agents built with IBM Tivoli Monitoring v6 2 2 Agent Builder on top of the Systems Monitor Agent you...

Page 100: ...es insserv warning script S02ITMAgents2 missing LSB tags and overrides insserv warning script ITMAgents2 missing LSB tags and overrides These warnings are caused by an older installer missing some tag...

Page 101: ...ion These error condition messages are provided by the monitoring server workload manager WLM in RAS1 or MSG2 error messages or audit facility messages You must examine these messages to identify the...

Page 102: ...roduct version 05100173 Self describing agent overwrites most recent manually installed z OS monitoring server support An older version of a self describing agent might overwrite the most recent versi...

Page 103: ...e cleared by rebooting the Windows system that has been installed or upgraded v Situations do not fire after upgrade v Remote update of a Windows system fails because of a pending rename that requires...

Page 104: ...d stopped This behavior can happen if a program that locks files is running in the background such as Norton Antivirus When running the setup exe an unknown publisher error message displays If you run...

Page 105: ...ndows Service Pack 1 or higher or the KB893803 individual update You can download the update from www windowsupdate com Extracting the nls_replace script causes remote deployment to fail The tool used...

Page 106: ...of installing directly from the zip file extract the files from the zip and then install from the setup exe file Installation hangs or loops after presenting initial splash screen When installing IBM...

Page 107: ...portal server to ensure that self describing agent products are installed as expected To determine if the monitoring server self describing agent product installation and seeding took place check the...

Page 108: ...any installation or upgrade whether you want it or not v No option to select base monitoring agent product support was presented or visible during the Linux or UNIX monitoring server installation or...

Page 109: ...command output is displayed below rpm q filesbypkg compat libstdc 33 compat libstdc 33 usr lib64 libstdc so 5 compat libstdc 33 usr lib64 libstdc so 5 0 7 compat libstdc 33 usr lib libstdc so 5 compat...

Page 110: ...is system is using a version of the Korn Shell ksh which will allow the installation of specific older releases of ITM Monitoring application agents to regress the installation configuration and execu...

Page 111: ...d runGSkit error Return error code 99 runGSkit error GSKit check failure script opt IBM ITM ls3263 gs bin private_ verifyinstall runGSkit error ls3263 GSK check error verifyInstall test failed In the...

Page 112: ...wing setting should be added to the CANDLEHOME platform iw profiles ITMProfile config cells ITMCell nodes ITMNode servers ITMServer server xml file The section genericJvmArguments DKFW_DATA products e...

Page 113: ...ing error Errors occur if you attempt a silent installation on UNIX based systems or UNIX based systems and the encryption key is not exactly 32 characters Exception in thread main candle kjr util Cry...

Page 114: ...experience with z OS based installations including problems you can resolve with the Installation and Configuration Assistance Tool ICAT It includes the following sections v Tivoli Monitoring z OS ini...

Page 115: ...Often customers redirect the initialization member via CT Engine INITLIST processing INITLIST processing is always echoed to the RKLVLOG with the KLVIN411 message The following shows an example of a...

Page 116: ...ic example of an INITAPI failure KLVIN405 STARTUP MODULE KLXINTCP SEQUENCE 1 USING RKANPAR MEMBER KLXINTCP KLXIN001 TCP IP CONFIGURATION TCP IP_USERID TCPIPG KLXIN003 TCP IP INTERFACE INITIALIZED KLXI...

Page 117: ...are not enabled for name resolution by default By adding a DD statement for SYSTCPD to the started task JCL of the IBM Tivoli Monitoring task pointing to a usable file in USER PARMLIB TCPDATA resolver...

Page 118: ...ndent Logical Unit to be used in this process KDCFC_MODE identifies the LOGMODE name the same name found in the LOGMODE specification of the KDCFC_Alias APPL definition KDCFC_TPNAME is the Transaction...

Page 119: ...ment variable versus the number of transports configured for the hub Tivoli Enterprise Monitoring Server KDCSSITE v For a hub Tivoli Enterprise Monitoring Server each LLB entry must be identical to th...

Page 120: ...he following reasons v Insufficient authorization v The address is unavailable 32645848 E8E45647 kdebnws c 64 KDEB_NewSocket Status 1DE00000 KDE1_STC_CANTBIND 3265B3F0 E8E45647 kdebnws c 84 KDEB_NewSo...

Page 121: ...ded to this list This is an RPC architecture requirement It allows the local platform to be queried when the GLB list has been exhausted and no hub is found Confirming the Global Location Broker servi...

Page 122: ...crease the storage related parameters 1 From the Configure the Tivoli Enterprise Monitoring Server main menu select the Specify configuration values option 2 On the next panel press F5 Advanced to ope...

Page 123: ...equals hub The F10 CMSLIST key from the Specify Advanced Configuration Values panel is only applicable to a remote Tivoli Enterprise Monitoring Server This PF Key allows the remote Tivoli Enterprise M...

Page 124: ...n error that the transfer failed take steps to resolve the error To confirm the problem enter the following command in the logs directory on the portal server grep PORT not allowed after EPSV ALL itm_...

Page 125: ...v INSTQLCK v INSTSTAT 2 After installing the product on a new CSI review to the Program Directory document to verify that the datasets contain enough allocated space for the new libraries 3 From the I...

Page 126: ...tion process 2 Move the temporary INSTALL ver and INSTALLX ver files from the CANDLE_HOME InstallITM ver directory to a safe location and start the uninstallation process again 3 When the feature is s...

Page 127: ...e the following steps to remove a partially installed IBM Tivoli Monitoring installation 1 Ensure that there is no entry in the Add and Remove Programs tool for the component that you attempted to ins...

Page 128: ...there is no entry use the following steps to remove the failed upgrade The first step to removing a failed upgrade is to determine where the installation failed either before the files were copied or...

Page 129: ...dle InstallITM 2 Launch the Manage Tivoli Enterprise Monitoring Services utility by double clicking the KinConfg exe file located in either the Install or InstallITM subdirectory Launch the KinConfg e...

Page 130: ...rifying the uninstallation on page 113 3 If this is not successful and the entry has been removed from the Add and Remove Programs tool see Neither products are available in the Add and Remove Program...

Page 131: ...ninstall When you uninstall IBM Tivoli Monitoring the Tivoli Data Warehouse database is not removed and the ODBC data source exists You must remove the Tivoli Data Warehouse database and the ODBC manu...

Page 132: ...rompted for the DB2 user name and password to remove the Tivoli Enterprise Portal Server from the DB2 database you were prompted with the following question Would you like to delete the Tivoli Enterpr...

Page 133: ...rect v Verify that the monitoring server has started v Define the user in the portal server v Configure the TEPS or TEPS2 data sources v If security validation is active on the hub monitoring server m...

Page 134: ...erver to specify a specific interface by following the instruction below v On Windows Use ipconfig all to verify the current network interface configuration Start the Manage Tivoli Monitoring Services...

Page 135: ...itmcmd config A cq command invoked from the installation directory 4 Start the portal server with the itmcmd agent start cq command invoked from installation directory The portal server authenticatio...

Page 136: ...to log in fails with message KFWITM001W The kfw1ras log can list any of the following messages that indicate a reason for the failure v SQL1224N A database agent could not be started to service a req...

Page 137: ...r it pings Ensure that the IP address is the same as the one to which the remote portal client is attempting to connect For example if your portal server is located on a host with the host name tepsho...

Page 138: ...KfwServices timestamp KFW1003I Started Service Startup Complete v1 0 KfwServices timestamp KFW1020I Waiting for requests Startup complete 6 Do one of the following v If it is stopped start the portal...

Page 139: ...u can resume normal interactions If you are running the portal client in browser mode and the portal server is available but the client has not reconnected after three to five minutes exit the browser...

Page 140: ...ables you can set to control which interfaces to publish For IPV4 use KDEB_INTERFACELIST for IPV6 use KDEB_INTERFACELIST_IPV6 In either address family you can set those variables to set restrict or ad...

Page 141: ...he DB2 instance owner 3 Set DB2COMM to TPC IP for example db2set DB2COMM tcpip 4 Edit the etc services file to include both a DB2 connection service port and a DB2 interrupt connection if they do not...

Page 142: ...ime interval has expired The VMware company is aware of this issue and has written several articles that address this problem Search on linux guest clock in the VMware Knowledge Base http kb vmware co...

Page 143: ...the Linux guest clock is running slow This causes the IBM Tivoli Monitoring product to behave erratically if the clock is not fixed Chapter 6 Connectivity troubleshooting 125...

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Page 145: ...n panel displays a failure message Cannot load Product Configuration data KFWITM220E Request failed during execution To remedy this issue peform the following procedure 1 Stop the Tivoli Enterprise Po...

Page 146: ...al desktop client or the Tivoli Enterprise Portal browser client Set the cnp browser installdir Tivoli Enterprise Portal parameter to a path that does not contain any non latin1 characters by completi...

Page 147: ...ute groups showing a different name in the Tivoli Enterprise Portal The Tivoli Enterprise Portal pulls the attribute group names out of the resource bundle jar files for each product At this time thes...

Page 148: ...hat for the Monitoring Agent for Windows OS the affinity is 00080000000000000000000000000000 You can export this information to a csv file and then work with that to extract the hex data The affinity...

Page 149: ...terprise Portal Server is installed and execute the TEPS reconfigure action Restart the Tivoli Enterprise Portal Desktop through the Java Web Start Receive a Loading Java TM0 Applet Failed error There...

Page 150: ...ed in Microsoft Internet Explorer JavaScript might not be enabled in Microsoft Internet Explorer See the Microsoft Knowledge Base Article 236846 for troubleshooting information http support microsoft...

Page 151: ...workspace does not appear on the Workspaces menu You cannot paste non ASCII characters in the Situation editor You can type ASCII or non ASCII characters in the Situation editor You can paste ASCII ch...

Page 152: ...bserved that continues to grow as the number of workspace switches increases This problem is due to a handle leak introduced by the IBM Java 1 5 plug in component The same problem is present in the Su...

Page 153: ...Portal Navigator view parent items might list child items in an unexpected order Navigator items are ordered internally on the Tivoli Enterprise Portal and therefore might not reflect a logical orderi...

Page 154: ...memory observe the available physical memory as shown on the Windows Task Manager Performance tab when the workstation is not running the Tivoli Enterprise Portal client but is running any other appli...

Page 155: ...with the Tivoli Enterprise Portal browser client in order to ensure that the Sun JRE is used The file name is jrelevel js and it is located in the IBM ITM CNB directory on Windows systems Here is the...

Page 156: ...nment in the IBM Tivoli Monitoring Administrator s Guide for more information 1 Open the Windows Control Panel 2 Double click Java Plug in for IBM Java V1 4 2 or right click and select Open If you hav...

Page 157: ...diagnostics 142 html diag142 html Data is not returned to the portal client If data is not returning to the Tivoli Enterprise Portal review the possible solutions Do the following to ensure that data...

Page 158: ...client work session after the server has been started again next step another message says Tivoli Enterprise Portal your permissions have changed and prompts you to restart 6 Restart the portal server...

Page 159: ...port has been installed check the NonResSeedkpp log files in install_dir cnps logs for errors where pp is the two letter product code of a monitoring product for which you installed support Any SQL1_O...

Page 160: ...kshsoap binary from inside while sourcing the environment You do not need to run the kshsoap binary as required on a Windows platform Category and Message field of the universal message does not acce...

Page 161: ...onment variable on the agents must include a specific definition for correct agent host names Navigator view sorts erratically when you remove multiple managed systems simultaneously The Tivoli Enterp...

Page 162: ...wser Use the following steps to correct the problem 1 Close all browser instances 2 Clear the browser cache 3 Reload the Tivoli Enterprise Portal browser client 4 Verify the correct images display The...

Page 163: ...language parameter allows you to specify the language code The portal client uses cascading style sheets to render the application text If no localized version of a style sheet such as ws_press css i...

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Page 165: ...rectory During configuration and startup of the Tivoli Enterprise Portal Server the system attempts to confirm that the user running the IBM HTTP Server has permission to access the IBM HTTP Server co...

Page 166: ...X systems newly created users with auto expire passwords cause installation failures When installing on AIX systems security policies for newly created users auto expire the password after the first u...

Page 167: ...versions are v DB2 V8 1 with Fix Pack 10 or higher fix packs v DB2 V8 2 with Fix Pack 3 or higher fix packs Also on AIX systems a failure occurs when you attempt to install a Tivoli Enterprise Portal...

Page 168: ...t is equal to or greater than one of the following v The number of managed systems defined in a managed system list OR v Explicitly assigned to a query over 200 in a Tivoli Enterprise Portal workspace...

Page 169: ...all does not stop or start the Eclipse Help Server now since it does not also stop or start Tivoli Enterprise Portal Server On Windows systems starting or stopping of all components using kinconfg ex...

Page 170: ...AS subcomponent of the portal server The eWAS subcomponent of the Tivoli Enterprise Portal Server TEPS named Tivoli Enterprise Portal Server extension server TEPS e is installed automatically with the...

Page 171: ...twork or communication error but is actually being terminated by the hub monitoring server when the response for the command is not returned within 600 seconds However the error returned to the TACMD...

Page 172: ...on LDAP_DEBUG 65519 Receive a seeding failed message Before you seed a remote monitoring server you must ensure that the hub monitoring server is running However if you receive this message start the...

Page 173: ...s workspace see the IBM Tivoli Monitoring Tivoli Enterprise Portal User s Guide Complete the following steps to address this issue 1 Stop the hub monitoring server in your environment 2 Make a configu...

Page 174: ...s connected to the remote Tivoli Enterprise Monitoring Server would be 20 thousand To minimize the amount of CPU processing when a large number of agents connect consider reducing the total number of...

Page 175: ...iting The Tivoli Enterprise Monitoring Server seeding program that adds monitoring server application support completes all seeding functions but may crash as the program is exiting This crash has onl...

Page 176: ...has only been observed on one internal test system which was a Linux for AMD Opteron system tacmd login fails when monitoring server is configured with LDAP authentication About this task Set the moni...

Page 177: ...ished reproducing the problem and want to stop tracing go back to the Manage Tivoli Enterprise Monitoring Services MTEMS GUI and complete the following steps 1 Stop the monitoring server 2 Right click...

Page 178: ...login begins to operate as expected tacmd and SOAP are not able to connect If two instances of the hub Tivoli Enterprise Monitoring Server are started under different user IDs root plus one other tacm...

Page 179: ...Tivoli Enterprise Monitoring Server is still pending When you attempt to stop or start the Tivoli Enterprise Monitoring Server service after the set timeout the Tivoli Enterprise Monitoring Server is...

Page 180: ...Tivoli Enterprise Monitoring Server has been running A shutdown of the Tivoli Enterprise Monitoring Server and Tivoli Enterprise Monitoring Agents on the remote systems is in process but the shutdown...

Page 181: ...u receive the message KUICLR099E The command did not complete because of a system error Refer to the log for details and contact the system administrator A new login solves the problem and enables the...

Page 182: ...run c 2995 Fetch QueryRowset error status 302 Tue Jun 14 04 40 43 2005 KO41039 Error in request Notify Status 1105 Reason 302 42AEA61B 0001 6 ko4async cpp 4744 IBInterface completeRequest Close failed...

Page 183: ...rver The installation should check the prerequisites and show information in one of the logs such as the candle installation log or the Tivoli Enterprise Monitoring Server log If one of the prerequisi...

Page 184: ...appears on the original hub The object does not reappear if the mirror had not promoted itself Troubleshooting monitoring server problems on z OS systems Review the problems you might experience with...

Page 185: ...ete RTE Load job then ensure that the Configuration tool references the correct SMP E target high level qualifiers The Configuration tool only generates appropriate IEBCOPY TK RK steps for SMP E targe...

Page 186: ...rrectly in your system Consult with your system administrator Refer to the Configuring Tivoli Enterprise Monitoring Server on z OS manual for more information about configuring a z OS Tivoli Enterpris...

Page 187: ...lt About this task Error message KDSMA013 and the task ends in ABEND S000 U0200 REASON 00000000 KDSMA003 Tivoli Enterprise Monitoring Server data collection server ended successfully Ensure the follow...

Page 188: ...170 IBM Tivoli Monitoring Troubleshooting Guide...

Page 189: ...yout v p path Certain action commands must be handled by specialized agent command handler functions These include all action commands that are prefixed by a combination of the associated agent s two...

Page 190: ...g This behavior is a known limitation Specific events are not monitored by the Windows OS agent You might encounter a problem monitoring specific events with the Windows OS Agent When running IBM Tivo...

Page 191: ...is not a workaround at the present time Warehouse agents Review the warehouse proxy agent and summarization and pruning agent topics for help with configuration and usage problems Configuring the Sum...

Page 192: ...ronous The AMS workspace remains unavailable until PAS initialization completes This is an expected behavior The link to an OS agent workspace is pointing to a superseded version of the workspace Link...

Page 193: ...rected However you might still experience this problem if the default event destination id 0 on the zOS TEMS has not been updated since the problem was fixed To correct the problem delete the default...

Page 194: ...he Warehouse Proxy Agent and the Summarization and Pruning Agent configuration are actually used where N is the password length defined in the operating system Any trailing characters are ignored even...

Page 195: ...erating Systems After the installation ends the 64 bit monitoring agent is not running There is no trace of the monitoring agent attempting to start in the main installation log The following conditio...

Page 196: ...ile Event map parsing error Map entries from file data achan private_situation ud_eventmap map not added Subnode Limitations for autonomous function The Service Interface has the following limitations...

Page 197: ...art the monitoring server fail with the message Unable to start tems service Check the event log Monitoring Agents for Windows OS that are v6 2 1 and higher can be installed onto a monitoring server w...

Page 198: ...PORT to use when deploying the agent Here is an example command tacmd createNode h smb target_endpoint_hostname p snmpport 4567 server RTEM_hostname u user_id w password t ssm The Agent Service Interf...

Page 199: ...you edit the xml file using Notepad it works correctly Use Notepad to edit situation xml files Printer details of another system are displayed on the Tivoli Enterprise Portal When connecting to a syst...

Page 200: ...e monitoring servers and the hub monitoring servers that the tool reports on For the situations involved in the distribution discrepancy an undistribute followed by a redistribute of situations rectif...

Page 201: ...a specific situation runs the situation must include a time attribute for example Local_Time Day_Of_Week and then you can use an override to change the value of the time attribute that causes the situ...

Page 202: ...y and is now completed Transaction ID 1222782542297000000015724 Command CREATENODE Status SUCCESS Retries 0 TEMS Name HUB_ACHAN2 Target Hostname achan1 raleigh ibm com Platform WINNT Product NT Versio...

Page 203: ...s cfg file and then run bin UpdateAutoRun sh 1 Edit install_dir config kcirunas cfg 2 Add a section after the agent line to specify the agent or agent instance that you want to start as a specific use...

Page 204: ...leges See the IBM Tivoli Monitoring Installation and Setup Guide for instructions on how to have monitoring agents work properly with SecureMain in place situation_fullname slot missing for delete eve...

Page 205: ...t displayed for default situations If you use the command to view any default situation for example when inputting tacmd viewsit s UNIX_User_CPU_Critical the following is displayed Name UNIX_User_CPU_...

Page 206: ...Bs by testing when setting KSZ_JAVA_ARGS Xms256M XmxSIZEM in the KSYENV file If the Xmx value is too large the agent fails with an error When associating situations they fire but cannot be viewed When...

Page 207: ...erations are not completing before the TIMEOUT expires When running agent deployment operations TIMEOUTs can occur because of slow network connections or slow hardware The agent deployment operations...

Page 208: ...AX_WAIT in kfwenv KFW_SQL1_ASYNC_NOTIFY_MAX_WAIT 1000 KUICCN068E error when running tacmd createnode Increase the timeout value in seconds by adding o TIMEOUT 3600 to the createnode command Deploy can...

Page 209: ...ensitive on all operating systems Create the names by completing the following steps 1 Open the configuration file for the monitoring agent which is located in the following path v On Windows install_...

Page 210: ...e Monitoring Server v Situation distribution Tivoli Enterprise Monitoring Server table relationship updates Tivoli Enterprise Portal Server topology view updates all could be initiated as each agent h...

Page 211: ...oyed configured and started but returns the KFWITM290E error The Tivoli Enterprise Monitoring Server is timing out waiting for deployment action to complete The default timeout is 600 seconds You can...

Page 212: ...e information in the dataset against the current configuration to see if any table structures have changed When it detects a change it goes through the same process that effectively does a database RE...

Page 213: ...house processing reads all the data in the persistent datastores 24 hours or more but there is a trade off in Tivoli Enterprise Monitoring Server and agent startup time It is always best to calculate...

Page 214: ...tion s membership within that group When you create another situation from one of these member situations that operation does not allow for the new situation being part of that same group Copy only th...

Page 215: ...ogging for the warehouse database See the IBM Tivoli Monitoring for Databases DB2 Agent User s Guide for more information Receive a message saying that the statement parameter can only be a single sel...

Page 216: ...r the provided values The values are optional and need not be provided in order to complete the assignment of the query to the view The only impact of not providing values is that the query triggers a...

Page 217: ...at to provide as filter values Another symbol that has been specifically asked about is Server_Name This is the name of the server of interest If the workspace is below the agent level in the navigato...

Page 218: ...IBM Tivoli Monitoring environment is in SecureMode db2inst1 amsnt148d opt IBM ITM bin itmcmd agent o db2inst1 start ud Sourcing db2profile for user db2inst1 Starting Monitoring Agent for DB2 KCIIN017...

Page 219: ...deletesit the situations are deleted from the CLI but are still listed on the Tivoli Enterprise Portal TEP Situation editor To avoid this issue delete situations from the CLI while the TEMS is running...

Page 220: ...inuse itm_admin htm Unexpected KUIC02013E error message When running on an operating system that is configured for locales that do not conform to the Language_Locale convention the tacmd command retur...

Page 221: ...l mslname e filename command the command produces a testmsl xml with these contents TABLE ROW NODELIST testmsl NODELIST AFFINITIES 0008000000000000000000000000000000000000000 AFFINITIES NODE Primary...

Page 222: ...acmd executeAction Run the command with LANG C or LANG Ja_JP UTF 8 Edit the kuixxxxactionVld xml removing the dash For example change the following ActionName arg1 n arg2 name Type String ValidationRe...

Page 223: ...nt was not successful If installing from images on an NFS mount the NFS mounts need world execute permissions to be accessible by the process doing the distribution tacmd getfile or putfile command is...

Page 224: ...the attribute group and the warehouse proxy agent must be configured and running on the same host as the managed system Verify that historical data collection is enabled for the appropriate attribute...

Page 225: ...100Mbps Full Duplex Then re start the addbundle process createNode command fails If the createNode command fails it might be because of the syntax Review the possible cause and resolution to help you...

Page 226: ...tem If the error information returned from the server is not sufficient to help you resolve the error contact IBM Software Support The command opt IBM ITM bin CandleAgent h opt IBM ITM c stop ul did n...

Page 227: ...u are using the right format for the product code It must be a 2 digit product code as in um for the Universal Agent and not kum You receive a message when trying to use the tacmd maintagent command T...

Page 228: ...ew for return codes 0 1 or 4 The destination and return code is displayed but not the message for the return code Corrupted tacmd responses are displayed in the command line interface About this task...

Page 229: ...mand prompt should display the message Active code page 1250 4 Change the font displayed within the command prompt a You can do this by right clicking the title bar and clicking Properties from the dr...

Page 230: ...type Specifies the type of managed system to add to the monitoring system You can specify a managed system type name or its associated two character code Use viewDepot to display a list of correct ma...

Page 231: ...nt is not connected to any server process C TEPSEWASBundle loaded WASX7029I For help enter Help help wsadmin securityoff LOCAL OS security is off now but you need to restart server1 to make it affecte...

Page 232: ...T on the CD 1 yes 2 no 3 to read the agreement now choosing 2 exits the installation process 1 2 3 1 You are not entitled to install from this media Setup will not proceed root sdogoff ud_062000000_li...

Page 233: ...itmcmd agent stop pa command 2 Open the init cfg file Depending on your operating system the file is located in the following directory install_dir TMAITM6 config install_dir li6263 pa config install...

Page 234: ...roperties in the following way java util logging FileHandler limit 5000000 java util logging FileHandler count 1 6 Add the com ibm tivoli pa config level FINEST line 7 Verify that the value of the jav...

Page 235: ...erver and you have upgraded the Performance Analyzer from V6 2 2 to V6 2 3 Fix Pack 1 Complete the following steps to enable saving of the Performance Analyzer configuration 1 Stop the process that is...

Page 236: ...li Enterprise Portal fails while loading the tasks list look in the Tivoli Enterprise Portal Server log for the following message from the command line interface driver with a code of SQL1224N IBM CLI...

Page 237: ...the workspaces are not visible at all the connection to the Tivoli Enterprise Monitoring Server is not configured correctly If the workspaces are visible but unavailable the Analytic Agent ran in the...

Page 238: ...MEM ON attribute_group_name_PA System_Name ASC Create an index for each of the nonlinear attribute groups adding the suffix _PA to the name of each group v KPA_GENERIC_D32_NLT_STATUS_PA v KPA_GENERIC_...

Page 239: ...b boulder ibm com infocenter prodguid v1r0 clarity index html The Tivoli Enterprise Monitoring Server does not restart after installation of Domain Support This problem may occur on Windows because of...

Page 240: ...222 IBM Tivoli Monitoring Troubleshooting Guide...

Page 241: ...tents You can also use the migrate import bat to move the contents of the database to another windows server running the database 1 Run migrate export bat 2 Copy the saveexport sql file from the old T...

Page 242: ...e Proxy Agent starts provided the warehouse user has administrative authority to the database A warehouse user with limited authority cannot create the required bufferpool and tablespaces Therefore th...

Page 243: ...g in with using the db2admin userid 2 Run install_dir installITM DB2DataSource exe from Windows Explorer or a command prompt You can run this program again even if one or more of the tasks completed t...

Page 244: ...RawTable createAggregatesAndPrune RawTable java 3286 at com tivoli twh ksy agg Worker run Worker java 98 Use a smaller number of rows per database transaction Database contents are incorrect after in...

Page 245: ...ectory where the bind files are located usually sqllib bnd The following examples shows the rebinding commands from the c SQLLIB bnd DB2 directory c SQLLIB bnd DB2 connect to dbname Warehouse Database...

Page 246: ...ent or Summarization and Pruning Agent fails due to DB2 transaction log full If the DB2 transaction log is not large enough and fills operations performed by the Warehouse Proxy Agent or Summarization...

Page 247: ...ing the History Collection Configuration window in the Tivoli Enterprise Portal in the IBM Tivoli Monitoring Administrator s Guide for instructions If you need to install the Summarization and Pruning...

Page 248: ...266 setError Error IBM CLI Driver DB2 NT SQL0552N ITMUSER does not have the privilege to perform operation CREATE BUFFERPOOL SQLSTATE 42502 When you configure a DB2 Warehouse Proxy connection from th...

Page 249: ...log file is always created in the tmp directory The following error is harmless and there is currently no resolution One or more errors occured during the replacement of files tecSyncAllFile1 with fil...

Page 250: ...to Netcool OMNIbus integration Log files for Netcool OMNIbus Event Synchronization The following logs contain trace information associated with Netcool OMNIbus event synchronization IBM Tivoli Monito...

Page 251: ...s from the hub monitoring server to Netcool OMNIbus If situation events are not forwarded from the hub monitoring server to Netcool OMNIbus consider the following possible causes and resolutions Table...

Page 252: ...ieweventdest to see detail of the event destination If you have defined more than one event destination make sure you are looking at the correct one For example tacmd listeventdest Server Id Server Na...

Page 253: ...number used by the EIF Probe To check the port number information on the IBM Tivoli Monitoring side you can use the IBM Tivoli Monitoring CLI commands listeventdest and vieweventdest to find the serv...

Page 254: ...the ObjectServer see the topic Updating the OMNIbus database schema in the IBM Tivoli Monitoring Installation and Setup Guide for the procedure to follow to add the triggers to the Object Server Not...

Page 255: ...tuation Update Forwarder must be restarted using EVENT_SYNC_INSTALLDIR bin stopSUF sh UNIX or stopSUF cmd Windows and then startSUF sh UNIX or startSUF cmd Windows after any changes are made If a moni...

Page 256: ...erver is installed on UNIX verify that the group was specified when the process agent was started By default Netcool OMNIbus creates the ncoadmin group for this purpose This command example shows how...

Page 257: ...ss Agent Look for errors related to failing to execute eventcmd in the Process Agent log file Monitoring events in Netcool OMNIbus do not have expected values for the Summary attribute or other attrib...

Page 258: ...Netcool OMNIbus 7 3 0 Fixpack 6 or later fixpack Note If you change the probe rules files you must restart the EIF probe EIF slot customizations are changing the values of EIF slots that are mapped to...

Page 259: ...any of the agent specific data In addition the OMNIbus Summary attribute is set to the situation name and not the descriptive text that is used when the IBM Tivoli Monitoring sends an open event to N...

Page 260: ...ise Portal Server 3 Log into a different IBM Tivoli Enterprise Console server From the browser client Recycle the browser v For more Tivoli Enterprise Console event integration troubleshooting topics...

Page 261: ...the Situation Update Forwarder tries to connect to the monitoring server again depending on the TCP IP settings for the computer where your event server is running This situation might occur if your e...

Page 262: ...244 IBM Tivoli Monitoring Troubleshooting Guide...

Page 263: ...er tivihelp v3r1 topic com ibm tivoli tcr doc_211 ctcr_troubleshooting dita html v If the connection to Tivoli Data Warehouse cannot be established look in the WebSphere Application Server SystemOut l...

Page 264: ...Cause The Java runtime environment requires more than 512 MB maximum memory for the processing Tivoli Common Reporting trcmd commands Solution Delete any core files that were created Increase JVM hea...

Page 265: ...onitoring OS Agents reports within the CLI you might be prompted to Choose the report type after you have already specified the reports you want to install Simply specify option 2 when prompted This i...

Page 266: ...and client are configured with the same locale You are missing drivers after the Tivoli Common Reporting installation In this scenario you have installed Tivoli Common Reporting and imported a report...

Page 267: ...ess operating system monitors Agentless Monitoring for Windows Operating Systems User s Guide SC23 9765 Agentless Monitoring for AIX Operating Systems User s Guide SC23 9761 Agentless Monitoring for H...

Page 268: ...o not exist in the database To view the SQL query that generated this problem and determine what historical data is not being collected review the log files See Locations of log files on page 245 for...

Page 269: ...u are running the report against an unsupported product version such as a version 3 1 OMEGAMON XE monitoring agent or a version of NetView for z OS prior to 5 3 v You did not allocate and configure hi...

Page 270: ...ta and some do not When you check version levels you find that the version of database manager you are using for Tivoli Data Warehouse is correct and that it is defined as your data source and that al...

Page 271: ...source but none of the requested columns in the Tivoli Enterprise Portal attribute table contain data This indicates that no data is being collected in Tivoli Data Warehouse Verify this by querying t...

Page 272: ...parameters have excluded all the data v You recently started using IBM Tivoli Monitoring for Energy Management and have not put data into the Tivoli Data Warehouse v The computers you are monitoring...

Page 273: ...o have access to the historical audit data If data warehousing is available it might be more efficient to collect audit records historically from critical ITM components See the Audit Log workspace de...

Page 274: ...256 IBM Tivoli Monitoring Troubleshooting Guide...

Page 275: ...Enterprise Monitoring Server cms exe kdsmain exe cms kdsmain Tivoli Enterprise Portal Server KfwServices exe KfwServices UNIX agent N A kuxagent Linux agent N A klzagent Windows agent kntcma exe N A U...

Page 276: ...258 IBM Tivoli Monitoring Troubleshooting Guide...

Page 277: ...v Quick Start Guide Introduces the components of IBM Tivoli Monitoring v Installation and Setup Guide GC32 9407 Provides instructions for installing and configuring IBM Tivoli Monitoring components o...

Page 278: ...nt Builder for creating monitoring agents and their installation packages and for adding functions to existing agents v Tivoli Universal Agent User s Guide SC32 9459 Introduces you to the IBM Tivoli U...

Page 279: ...t User s Guide SC23 9767 Warehouse Proxy Agent User s Guide SC23 9766 v System P agents AIX Premium Agent User s Guide SA23 2237 CEC Base Agent User s Guide SC23 5239 HMC Base Agent User s Guide SA23...

Page 280: ...buted by IBM employees and content created by customers and business partners Two of these wikis are of particular relevance to IBM Tivoli Monitoring Tivoli Distributed Monitoring and Application Mana...

Page 281: ...lication that you can install on any workstation You can then enhance the application by installing product specific plug in modules for the IBM products you use The IBM Support Assistant saves you th...

Page 282: ...mail notifications about fixes and other software support news follow these steps 1 Go to the IBM Software Support website at http www ibm com software support 2 Click My support in the far upper rig...

Page 283: ...ware Support website at http techsupport services ibm com guides contacts html and click the name of your geographic region v For customers with Subscription and Support S S contracts go to the Softwa...

Page 284: ...266 IBM Tivoli Monitoring Troubleshooting Guide...

Page 285: ...uiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 1623 14 Shimotsuruma Yamato shi Kanagawa 242 8502 Japan The following paragraph does not apply to...

Page 286: ...ble data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM...

Page 287: ...opy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to IBM s application p...

Page 288: ...270 IBM Tivoli Monitoring Troubleshooting Guide...

Page 289: ...such as SNMP or CIM to identify and notify you of common problems with the operating system running on a remote computer Thus as their name implies the agentless monitors can retrieve monitoring and p...

Page 290: ...turned from a monitoring agent A data point is plotted for each attribute chosen and for bar and pie charts a data series for each row Types of charts include pie bar plot and gauge CIM See Common Inf...

Page 291: ...this is considered strong encryption many companies use triple DES which applies three keys in succession datasource name The name that is stored in the database server and that enables you to retriev...

Page 292: ...ed objects for all systems across your enterprise The EIB stores all persistent data including situations policies user definitions and managed object definitions enterprise situation A situation that...

Page 293: ...Protocol is a suite of Internet protocols that transfer and display hypertext documents within web browsers HTTP sessions Data related to invocations of specific Worldwide websites HTTPS The Secure H...

Page 294: ...e and application management JMX provides a Java based alternative to the Simple Network Management Protocol JDBC See Java Database Connectivity JMX See Java Management Extensions LDAP See Lightweight...

Page 295: ...ur network enterprise as a physical hierarchy of systems grouped by platform You can also create other views to create logical hierarchies grouped as you specify such as by department or function Netw...

Page 296: ...sed performance monitoring tool for Windows environments PerfMon monitors network elements such as computers routers and switches Persistent Datastore A set of z OS data sets where IBM Tivoli Monitori...

Page 297: ...s monitoring data from a subset of your site s monitoring agents and passes its collected data to the hub Tivoli Enterprise Monitoring Server to be made available to one or more Tivoli Enterprise Port...

Page 298: ...he Situation Update Forwarder is a Java and CORBA based background process for communication between IBM Tivoli Enterprise Console and a particular Tivoli Enterprise Monitoring Server running under IB...

Page 299: ...s MTTRAPD receiver No other IBM Tivoli Monitoring agents or other components should be installed on the same node as a System Monitor Agent The only exception to this rule is agents created with the A...

Page 300: ...ed layered architecture consisting of data access communication and presentation components that enable cross platform operation and integration of enterprise wide data for systems management applicat...

Page 301: ...w excluding the Navigator Each workspace comprises one or more views Every Navigator item has its own default workspace and may have multiple workspaces workspace administration mode A global paramete...

Page 302: ...284 IBM Tivoli Monitoring Troubleshooting Guide...

Page 303: ...of log files 245 Performance Analyzer 245 configuration tool See also ICAT environment backup 107 Configuration Tool z OS 273 connectivity 118 on Windows XP 120 portal server to monitoring server 121...

Page 304: ...LE or DB2 errors in the 229 kinconfig 209 KLVSQ000 168 KLVST005 168 KLVST044 167 korn shell 92 KRAMESG 175 krarloff 202 krarloff utility 275 ksh shell 92 kshsoap client fails 142 KUIC02001E 196 206 KU...

Page 305: ...See also Tivoli Enterprise Portal cannot search help 142 data not returned to 139 DB2 errors 123 DirectDraw thread loops 139 erratic sorting behavior 143 high memory usage 138 set trace options 44 tr...

Page 306: ...epositories 9 trace files 5 trace logs 35 Transmission Control Protocol Internet Protocol 282 Transport Layer Security API 275 troubleshooting arithmetic overflow error 251 built in features 1 columns...

Page 307: ...S backing up ICAT and CSI environment 107 monitoring server 166 monitoring server support 84 runtime members job 105 z OS agents reflex automation 173 zOS Tivoli Enterprise Monitoring Server 168 Index...

Page 308: ...290 IBM Tivoli Monitoring Troubleshooting Guide...

Page 309: ......

Page 310: ...Printed in USA GC32 9458 05...

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