IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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Build TEPS Database utility . . . . . . . . . 61
IBM Tivoli Monitoring Operations Logging . . . . 61
Windows and UNIX systems . . . . . . . 61
z/OS systems . . . . . . . . . . . . 62
ITMSuper . . . . . . . . . . . . . . . 63
Chapter 5. Installation and
configuration troubleshooting. . . . . 65
Frequently asked questions . . . . . . . . . 65
General installation frequently asked questions 65
Windows installation frequently asked questions 65
UNIX-based systems installation frequently asked
questions .
. . . . . . . . . . . . . 66
General installation problems and resolutions . . . 68
Agent Builder application support is not
displayed in listappinstallrecs output if it is
manually installed without recycling the
monitoring server .
. . . . . . . . . . 68
Debugging mismatched application support files 69
Startup Center fails to reset the sysadmin
password on the hub Tivoli Enterprise
Monitoring Server configuration panel .
. . . 69
Startup Center fails to create the Tivoli
Warehouse database and user .
. . . . . . 69
On UNIX systems, a new user is not created or a
password is not reset in the Startup Center when
you use a non-root user to install Warehouse
Proxy Agent and Tivoli Enterprise Portal Server . 69
On Windows systems, a Tivoli Monitoring
Warehouse DSN is not created in the Startup
Center .
. . . . . . . . . . . . . . 69
Startup Center fails to test DSN with database
connectivity .
. . . . . . . . . . . . 69
Startup Center shows some system types as
“Unknown Operating System” .
. . . . . . 70
Tivoli Enterprise Monitoring Agents . . . . . 70
Upgrade SQL file not found when installing
application support on the standby hub .
. . . 73
Many files in the First Failure Data Capture log
directory .
. . . . . . . . . . . . . 74
Monitoring agents fail to start after agent support
or multi-instance agents are installed .
. . . . 74
Incorrect behavior after an uninstallation and
re-installation .
. . . . . . . . . . . . 75
Where Remote Deployment of agents is not
supported .
. . . . . . . . . . . . . 75
Application Support Installer hangs . . . . . 75
An agent bundle is not visible from the Tivoli
Enterprise Portal.
. . . . . . . . . . . 75
Agent Management Services fails after
deployment on Linux Itanium and xLinux with
kernel 2.4 systems .
. . . . . . . . . . 76
Watchdog utility requires Windows Script Host
5.6 .
. . . . . . . . . . . . . . . 76
Unable to deploy monitoring agents from the
Tivoli Enterprise Portal
. . . . . . . . . 76
Installing application support with a silent
installation response file fails
. . . . . . . 76
Unable to run gsk7ikm.exe . . . . . . . . 77
*_cq_*.log files appear . . . . . . . . . . 77
SPD: Installing a bundle on the wrong operating
system, architecture, or kernel .
. . . . . . 77
Installing a Software Package Block (SPB) on top
of an existing, running IBM Tivoli Monitoring
agent
. . . . . . . . . . . . . . . 78
Problems with the SPB file . . . . . . . . 78
Installation was halted and receive message
about active install .
. . . . . . . . . . 78
Receive an install.sh error when installing two
components or agents in the same installation
directory .
. . . . . . . . . . . . . 78
When attempting to install IBM Java 1.5.0 on
Windows 64 bit system nothing happens
. . . 78
Backup failure message during a remote
monitoring server upgrade .
. . . . . . . 79
Remote configuration of deployed Monitoring
Agent for DB2 agent fails.
. . . . . . . . 79
Monitoring Server cannot find your deployment
depot
. . . . . . . . . . . . . . . 79
The agent installation log shows error
AMXUT7502E
. . . . . . . . . . . . 80
Failure occurs when sharing directories for the
agent deploy depot .
. . . . . . . . . . 80
You receive a KFWITM290E error when using
deploy commands with a z/OS monitoring
server .
. . . . . . . . . . . . . . 80
Running deployment in a hot-standby
environment .
. . . . . . . . . . . . 80
Difficulty with default port numbers . . . . . 81
Selecting Security Validation User displays a
blank popup .
. . . . . . . . . . . . 81
When installing a monitoring agent on top of the
Systems Monitor Agent, you receive an error .
. 81
Some rows do not display in an upgraded table 81
The monitoring server and portal server
automatically start after running Application
Support Installer.
. . . . . . . . . . . 82
Errors occur during installation of Event IBM
Tivoli Monitoring Event Forwarding tool
. . . 82
Missing LSB tags and overrides warning message
at the end of installation .
. . . . . . . . 82
Self-describing capability . . . . . . . . . 82
Windows installation problems and resolutions . . 84
On Windows systems, the installation fails
randomly when installing different features
. . 84
Problems that are cleared by rebooting the
Windows system
. . . . . . . . . . . 85
When installing and configuring the Tivoli
Enterprise Monitoring Server on Windows Server
2008, a number of popups and errors occur.
. . 85
After an upgrade, the Tivoli Enterprise Portal
Server is in the 'stop pending' state and cannot
be manually started
. . . . . . . . . . 86
When running the setup.exe, an unknown
publisher error message displays .
. . . . . 86
The error “Could not open DNS registry key”
occurs .
. . . . . . . . . . . . . . 86
Agent not connecting to Tivoli Enterprise
Monitoring Server .
. . . . . . . . . . 86
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IBM Tivoli Monitoring: Troubleshooting Guide