IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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Non-hub situations are not associated at the Tivoli Enterprise Portal
Server level
Only pure hub situations should be associated to the Tivoli Enterprise Portal
Server. However, if you want non-hub situations to be associated at the Tivoli
Enterprise Portal Server level, set the Tivoli Enterprise Portal Server environment
variable: KFW_CMW_SPECIAL_HUB_ENTERPRISE=N.
When non-hub situations are associated at the Tivoli Enterprise Portal Server, they
turn TRUE, meaning they are visible in the situation event console. Through the
Situation editor, if you assign all the agents and managed systems lists from a
situation, that situation event continues to appear in the situation event console.
Starting and stopping the Eclipse Help Server
The Tivoli Enterprise Portal Server depends on the Eclipse Help Server to display
standalone help. The Eclipse Help Server is treated in the same way as Tivoli
Enterprise Portal Server - as a server component (as opposed to IBM Tivoli
Monitoring v6.1, where the Eclipse Help Server was treated as an agent).
This change necessitates that the Eclipse Help Server is started whenever the Tivoli
Enterprise Portal Server is started (Eclipse Help Server start failure does not affect
Tivoli Enterprise Portal Server startup). The UNIX command
itmcmd agent stop or
start all, does not stop or start the Eclipse Help Server now, since it does not also
stop or start Tivoli Enterprise Portal Server. On Windows systems, starting or
stopping of all components using kinconfg.exe still applies to all components
without exceptions. The Eclipse Help Server, by default, cannot be stopped if the
Tivoli Enterprise Portal Server is running. To stop the Eclipse Help Server, first
stop the Tivoli Enterprise Portal Server. The UNIX command option [-f] itmcmd
agent -f stop kf, allows you to stop the Eclipse Help Server unconditionally. On
Windows systems, reconfiguration restarts all components. To reconfigure the
Eclipse Help Server while the Tivoli Enterprise Portal Server is running, restart the
Tivoli Enterprise Portal Server along with the Eclipse Help Server.
Non-root stopping or starting agents causes problems
You might experience issues while starting or stopping agents on servers, when
using a non-root user ID. The following message might be received:
KCIIN1191E Cannot execute product_code stop script.
To avoid this situation, use the root account or an account with granted required
permissions (itmuser group).
Root password is not accepted during non-root Tivoli Enterprise Portal
Server configuration
While configuring the Tivoli Enterprise Portal Server, when using non-root user,
the provided root password is not validated correctly. You should use root account
or an account with granted required permissions (itmuser group).
Chapter 8. Portal server troubleshooting
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