Contents
Tables . . . . . . . . . . . . . . . xiii
About this information . . . . . . . . xv
Chapter 1. Introduction to
troubleshooting . . . . . . . . . . . 1
Sources of troubleshooting information
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. 1
Problem classification .
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. 1
Viewing the IBM Support Portal .
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. 2
Subscribing to IBM support notifications .
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. 2
Chapter 2. Logs and data collection for
troubleshooting . . . . . . . . . . . 5
Appropriate IBM Tivoli Monitoring RAS1 trace
output
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. 5
Running snapcore to collect information .
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Locating the core file
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. 6
Getting Dr. Watson dumps and logs
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. 7
K
pc
CMA.RAS files .
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. 7
Sources of other important information
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. 8
Chapter 3. Common problem solving . . 9
About the tools
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. 9
I am trying to find out what software is supported
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Workspaces are missing or views are empty
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. 10
Diagnosing that workspaces are missing or
empty .
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. 10
Resolving application support problems .
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Resolving monitoring server problems .
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Resolving monitoring agent problems
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. 12
Status of a monitoring agent is mismatched between
the portal client and tacmd command
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. 13
Diagnosing that the status of a monitoring agent
is mismatched between the portal client and
tacmd command.
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. 13
Resolving monitoring agent problems
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. 14
Resolving monitoring server problems .
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The portal server does not start or stops responding 15
Diagnosing that the portal server does not start
or stops responding
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. 15
Resolving database problems - missing table or
portal server database .
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. 16
Resolving database problems - user ID and
password .
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. 16
Resolving database problems - instance not
started .
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. 17
Diagnosing that portal server logon fails.
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. 18
The portal client does not respond.
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. 18
Diagnosing that the portal client does not
respond
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. 18
Resolving storage or memory problems .
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Resolving client configuration problems .
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Historical data is missing or incorrect
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. 20
Diagnosing that historical data is missing or
incorrect
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Resolving warehouse proxy connection problems 21
Resolving warehouse proxy agent problems -
configuration .
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. 21
Resolving warehouse proxy agent problems -
connectivity .
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. 22
Resolving summarization and pruning agent
problems .
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. 22
Resolving persistent data store for z/OS
problems .
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. 23
Historical data does not get collected for some
monitoring server attribute groups
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. 25
A situation does not raise when expected .
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. 25
Diagnosing that a situation does not raise when
expected .
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. 25
Resolving situation-specific problems .
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. 26
A reflex automation script does not run when it
should .
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. 28
Diagnosing that a reflex automation script does
not run when it should
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. 28
Resolving format and variable problems .
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. 28
High CPU usage on a distributed system
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Diagnosing high CPU usage on a distributed
system .
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Resolving situation problems - diagnostic actions 30
Resolving situation problems - corrective actions
31
Resolving firewall problems - diagnostic actions
31
Resolving firewall problems - corrective actions
31
Resolving Oracle DB Agent problems - diagnostic
actions .
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. 32
Resolving Oracle DB Agent problems - corrective
actions .
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Chapter 4. Tools. . . . . . . . . . . 35
Trace logging .
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Log file locations
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. 35
Installation log files.
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. 39
Reading RAS1 logs .
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. 42
Setting traces .
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. 43
Dynamically modify trace settings for an IBM Tivoli
Monitoring component
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. 53
Using the IBM Tivoli Monitoring Service Console
. 55
Starting the IBM Tivoli Monitoring service
console .
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. 56
Blocking access to the IBM Tivoli Monitoring
Service Console .
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. 56
Displaying portal server tasks in the command
prompt .
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. 57
KfwSQLClient utility .
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. 57
Clearing the JAR cache
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. 58
Using the UAGENT application
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. 59
pdcollect tool .
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. 59
ras1log tool .
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. 60
Backspace Check utility .
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. 60
© Copyright IBM Corp. 2005, 2012
iii
Summary of Contents for E027SLL-H - Tivoli Monitoring - PC
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