IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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Installation on SLES9 terminates with install.sh
failure:KCI1008E terminating... license declined
On systems when LAP cannot run and Java does not function, a bad return code is
returned to
install.sh
. The problem can be manually recreated by running the
JAVA command used to launch LAP or simply by running Java –version from the
jre under
CANDLEHOME
. Indications show that the system might be missing an OS
patch required for the level of Java or possibly an incorrect version of Java has
been packaged and installed on the system.
Command line interface program of the Application Support
Installer is not currently available
The command line interface program of the Application Support Installer is not
currently available, thus you cannot run the installation in command line mode.
However, you can run the installation in silent mode instead. If your UNIX or
Linux computer does not have X-Windows set up, you must use the silent
installation method.
Silent installation on UNIX-based systems returns an
encryption key setting error
Errors occur if you attempt a silent installation on UNIX-based systems or
UNIX-based systems and the encryption key is not exactly 32 characters.
Exception in thread "main" candle.kjr.util.CryptoFailedException:
CRYERR_INVALID_KEY_LENGTH
at candle.kjr.util.CRYPTO.validateKeyLength(CRYPTO.java:911)
at candle.kjr.util.CRYPTO.setKey(CRYPTO.java:452)
at ITMinstall.gskSetkey.<init>(gskSetkey.java:179)
at ITMinstall.gskSetkey.main(gskSetkey.java:26)
Set the encryption key parameter in the silent install file to exactly 32 characters as
in the following example:
INSTALL_ENCRYPTION_KEY=IBMTivoliOMEGAMONEncrytionKey62
The error “Unexpected Signal: 4 occurred at
PC=0xFEC3FDE4” occurs during installation
About this task
A Java VM heap dump occurs during installation, which uses the JRE. Use the
following steps to resolve the problem:
Procedure
1.
2.
3.
4.
5. Install the product.
Installing IBM Tivoli Monitoring on Red Hat 5 and see the
following error: “KCI1235E terminating ... problem with
starting Java Virtual Machine”
If you try to install IBM Tivoli Monitoring on Red Hat 5 with SELinux set to
"permissive" or "disabled" mode ("enforced" mode is not supported by IBM Tivoli
Chapter 5. Installation and configuration troubleshooting
95