IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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5. Click any workspace that should contain the data to verify that data is arriving.
6.
To provide more information, run the following ITMSUPER tools:
v
Situation Test tool
v
Exceptions Analysis tool
v
Distributions Analysis tool
What to do next
For more information on actions that relate to these diagnostics, see the following
tasks:
Related tasks :
“Resolving situation-specific problems”
Resolving situation-specific problems
To resolve situation-specific problems, check the log files (such as the agent
operations log) to verify that the situation was started; check that the agent
returned data and that the SITMON received the data; and check that the situation
opened an event.
About this task
To resolve situation-specific problems, you perform diagnostic and corrective
actions. These actions include checking if the agent is online and if the agent
returned data. Then, you check that the SITMON received the data.
Procedure
Diagnostic and corrective actions
1. Verify that the situation was started by checking one of the following log files
for text strings based on the specific situation:
v Agent operations log
For example: 1061110125731000KRAIRA000 Starting FireOnWednesday
<7340776,3145895> for KPX.LOCALTIME
v
Monitoring server log
For example:
11/13/06 15:07:21 KO41046 Monitoring for enterprise
situation FireOnWednesday started.
2.
Did the situation start?
v
No: See step 3.
v
Yes: See step 5.
3. Is the situation distributed to the agent and is the agent online?
v
Look for a text string similar to the following text string in the monitoring
server log:
KO41047 Situation CheckIfSituationCreated distribution Primary:KATE:NT
added
v
Yes: See step 5.
v
No: Use ( UNIT :kpxreqds all) to trace the distribution at the monitoring
server for a situation.
(4558D8CC.0033-1114:kpxreqds.cpp,621,"DetermineTargets") Active RAS1
Classes: EVERYT EVERYE EVERYU
(4558D8CC.0034-1114:kpxreqds.cpp,661,"determineTargetsFromNodelist")
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IBM Tivoli Monitoring: Troubleshooting Guide