IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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Table 13. Cannot connect to Tivoli Enterprise Portal Server (continued)
Problem Resolution
A remote Tivoli Enterprise
Portal client does not connect to
a UNIX-based system Tivoli
Enterprise Portal Server with
the error message:
KFWITM001W Unable to connect
to Tivoli Enterprise Portal
Server
A remote Tivoli Enterprise Portal client login window does not connect to a Tivoli
Enterprise Portal Server hosted on a UNIX-based system, but the following are
true:
v A local Tivoli Enterprise Portal client connects to the Tivoli Enterprise Portal
Server.
v
You can ping the portal server computer from the remote computer.
v
A Web browser can remotely connect to http://host_name:1920 to get to the
service links, assuming the default service port of 1920 was used during
installation.
v
A Web browser can remotely connect to http://host_name:15200 and see the
Tivoli Enterprise Portal Web client initial frame window.
The host name might not resolve to the correct IP address on the local portal
server host. To confirm that the host name resolves to the correct IP address, run
the following command from the computer on which the portal server was
installed:
ping hostname
–OR–
ping -s hostname
The ping command displays the IP address of the computer it pings. Ensure that
the IP address is the same as the one to which the remote portal client is
attempting to connect. For example, if your portal server is located on a host with
the host name
tepshost
, and the host's
/etc/hosts
file includes an entry similar to
the following:
127.0.0.1 localhost.localdomain localhost tepshost
The localhost must be an IPV4 interface and not IPV6. Running ping tepshost
displays an IP address of 127.0.0.1, which is the address of the local loopback
network interface and the reason a remote computer cannot connect to it. In this
case, you must update the
/etc/hosts
file to give
tepshost
its own entry, as in the
following example:
127.0.0.1 localhost.localdomain localhost
192.168.0.9 tepshost
Note: Do not use localhost for 127.0.0.1 and simultaneously for ::1 (which is the
IPv6 address).
Tivoli Enterprise Portal client
cannot find the Tivoli Enterprise
Portal Server
1. Select Start > Programs > IBM Tivoli Monitoring > Manage Tivoli Enterprise
Monitoring Services .
2. Check that the portal server service (
KfwServices.exe
) is running and, if not,
restart it.
3. If the portal server is started, see the KFWRAS1.LOG for any errors reported by
the portal server application.
After the portal server starts, an “
event ID 1: KFW0001 - Tivoli Enterprise
Portal Server startup complete
” information entry is logged.
If you see an error entry, double-click the item to see the description.
Chapter 6. Connectivity troubleshooting
119