IBM E027SLL-H - Tivoli Monitoring - PC, Troubleshooting Manual

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Multiple network interface cards (NICs) exist on the system.
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If multiple NICs exist on the system, determine which one is configured for the
monitoring server. Ensure that you specify the correct host name and port for
communication in the IBM Tivoli Monitoring environment.
InstallShield displays the error “1607: Unable to install
InstallShield Scripting Runtime” during installation on
Windows from a network-mounted drive
When running
setup.exe
on Windows from a network mounted drive, the
following error occurs:
InstallShield: 1607: Unable to install InstallShield Scripting Runtime.
This is an InstallShield limitation. You cannot install the product from the specified
network drive. Try installing from another network drive. Install the product from
a local drive if you continue to receive the error.
Installation on a Windows 2003 server fails with Error Number:
0x80040707
The following error can occur while installing IBM Tivoli Monitoring V6.1 on a
Windows 2003 Server:
This error can occur for the following reasons:
1. Windows Service Pack 1 (or higher) is not installed.
2.
Windows Installer 3.1 (KB893803) is not installed.
KB893803 is included in SP1. You must install Windows Service Pack 1 or higher
or the KB893803 individual update. You can download the update from
www.windowsupdate.com.
Extracting the nls_replace script causes remote deployment
to fail
The tool used to extract the file might have an option to automatically convert
CRLF for text files. If users extract the UNIX or Linux installation media tar files
on Windows and this option is enabled, the files are modified and become
incompatible on some platforms. The CR/LF conversion must be disabled or
another tool used to extract the files that does not convert the text files.
Upgrade tool deploys agent to the wrong directory
The baseline XML file used for Tivoli Distributed Monitoring upgrade contains
attributes that specify an installation directory for OS monitoring agents on Tivoli
endpoints. When an endpoint is upgraded, the Upgrade tool normally deploys the
OS monitoring agent to the specified directory on the endpoint. However, if the
CANDLE_HOME environment variable is already set on a Windows endpoint, the
Upgrade tool deploys the monitoring agent to the directory specified by the
environment variable, even if a different directory is specified in the baseline file.
The CANDLE_HOME environment variable is already set if any IBM Tivoli
Monitoring V6.1 component is already installed on the endpoint.
Chapter 5. Installation and configuration troubleshooting
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