IBM DR550, Problem Determination And Service Manual

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Appendix B, “Using the TSM API test program,” on page 165 provides information
on using the TSM API test program to test the connection between the data
application and the DR550.
Appendix C, “DS4000 Logical Volume configuration,” on page 171 provides
information about the logical volume configuration for storage in the DR550.
Getting information, help and service
If you need help, service, technical assistance, or want more information about IBM
products, there is a wide variety of sources available from IBM to assist you. See
the directory of worldwide contacts:
http://www.ibm.com/planetwide
If you call 1-800-IBM-SERV (1-800-426-7378) to request support for your DR550,
you will be prompted to select either Hardware (Option 1) or Software (Option 2)
for support. Before reporting a problem for DR550 support, note the following
considerations:
v
If you are certain that the problem involves the software, or if you are uncertain
of the source of the problem, select Option 2 for Software support. Identify your
software product as IBM DR550 .
v Choose Option 1 for Hardware support.
v
Always enter Machine Type 2233 for DR550.
Services available and telephone numbers listed are subject to change without
notice.
IBM maintains Web pages where you can get information about IBM products and
services and find the latest technical information. See “Web sites” on page xxii.
Software Maintenance
All distributed software licenses include Software Maintenance (software
subscription and technical support) for a period of 12 months from the date of
acquisition providing a streamlined way to acquire IBM software and assure
technical support coverage for all licenses. Extending coverage for a total of three
years from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for the
following:
1. Routine, short duration installation and usage (how-to) questions
2. Code-related questions
IBM provides assistance via telephone and, if available, electronic access, only to
your information systems (IS) technical support personnel during the normal
business hours (published prime shift hours) of your IBM support center. (This
assistance is not available to your end users.) IBM provides Severity 1 assistance 24
hours a day, every day of the year.
Hardware Warranty
For a period of one year, if required, IBM provides repair or exchange service
depending on the type of warranty service specified for your machine. An IBM
technician will attempt to resolve your problem over the telephone; you must
follow IBM's problem determination and resolution procedures. Scheduling of
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DR550 Version 4.5 Problem Determination and Service Guide