IBM DR550, Problem Determination And Service Manual

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Chapter 13. Offloading data for support
For support purposes, it might be required to offload files from the DR550 or FSG
nodes.
Collecting log files
The most convenient method for collecting log files is to access any of the DR550
components is from the Management Interface of the IBM Director. If possible,
obtain screen shots that can aid IBM Support. Screen shots must be taken from
customer workstation.
Important log files:
v
SSAM Server output of snap command: snap -gc .
v
DR550 Storage Controller: Major Event Log (MEL) and all support data from
DS4000 Storage Manager for DR550 client. Click on the Advanced option, then
Maint , and select Collect All Support Data .
v
DR550 SAN Switch –
supportshow
or
supportsave
.
Follow the procedures established by the solution support team in collecting log
files and delivering them to the appropriate support team.
Using IBM Director
IBM Director provides a function to transfer files from either the p52A nodes or the
FSG nodes to the IBM Director server machine. Once on the IBM Director server
machine, the files can be compressed into a single file using zip or tar depending
upon the platform. Additionally, the user can open a remote session to the server
and compress the files using tar –cvf <output file><list of files to be combined> ,
then offload the compressed file using file transfer through IBM Director.
To gather and compress SSAM Server files prior to offload:
1.
Log in to the DR550 SSAM Server as
root
. This must be at a local console.
2. Run
snap –gbc
to generate the
snap.tar.Z
file in the
ibmsupt
directory. This
compressed file will contain the DR550 SSAM Server error log, configuration
information, AIX level, list of installed devices, information about the Object
Data Manager, and several other files. You must have root privileges to use this
command.
3. Log off and close the session.
To gather and compress FSG files prior to offload:
1. In IBM Director Console, right-click on p52a , scroll down and select Remote
Session .
2. Log in with root authority or switch to root (
su –root
).
3.
Change to the
/var/local
directory.
4. Compress the files using tar –cvf <output file><list of files to be combined> .
5.
Log off and close the session.
To send data files to the IBM support center for analysis:
1. Right-click on p52a , scroll down and select File transfer .
© Copyright IBM Corp. 2008
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