IBM DR550, Problem Determination And Service Manual

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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. Refer to the x3650 Problem Determination and Service Guide for more
detailed troubleshooting information. If you cannot find the problem in these
tables, run the diagnostic programs.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before using the troubleshooting tables:
1. Check the light path diagnostics LEDs on the operator information panel (see
“Light path diagnostics” on page 39).
2.
Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4.
Reinstall the new software or new device.
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See the parts listing in the x3650 Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by (Trained service technician only) , that step must be performed only by a trained
service technician.
Symptom Action
The CD or DVD drive is not
recognized.
1. Make sure that:
v
The IDE channel to which the CD-RW/DVD drive is attached (primary) is
enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v
The correct device driver is installed for the CD-RW/DVD drive.
2.
Run the CD-RW/DVD drive diagnostic programs.
3.
Reseat the following components:
a.
CD-RW/DVD drive
b. IDE/Ultrabay Enhanced (UBE) interposer card cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
A CD-RW/DVD drive is not
working correctly.
1. Clean the CD or DVD.
2. Run the CD-RW/DVD drive diagnostic programs.
3. Check the connector and signal cable for bent pins or damage.
4. Replace any damaged parts.
5. Reseat the CD-RW/DVD drive.
6. Replace the CD-RW/DVD drive.
The CD-RW/DVD drive tray is
not working.
1.
Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD-RW/DVD drive.
4. Replace the CD-RW/DVD drive.
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DR550 Version 4.5 Problem Determination and Service Guide