IBM DR550, Problem Determination And Service Manual

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Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See the parts listing in the x3650 Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by (Trained service technician only) , that step must be performed only by a trained
service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you receive any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3.
Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See the parts listing in the x3650 Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by (Trained service technician only) , that step must be performed only by a trained
service technician.
Symptom Action
A USB device does not work.
1. Make sure that:
v
The correct USB device driver is installed.
v The operating system supports USB devices.
2. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program (see the User’s Guide for more
information).
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
4. Move the device cable to a different USB connector.
Video problems
See “Monitor problems” on page 33.
Light path diagnostics
Use light path diagnostics to diagnose system errors. The light path diagnostics
panel is behind the operator information panel, on the left front of the server. To
access the light path diagnostics panel, slide the release latch on the front of the
operator information panel to the left.
Chapter 5. DR550 File System Gateway (FSG)
39