IBM
Director
v
v
v
v
DR550
File
System
Gateway
v
x3650
Problem
Determination
and
Service
Guide
v
x3650
Type
7979
Installation
Guide
Remote
Support
Manager
(RSM)
http://www.ibm.com/systems/storage/
disk/rsm/index.html
Viewing
the
AIX
runtime
error
log
for
SSAM
Server
hardware
failures
Log
on
to
the
system
as
the
ibmce
user.
Check
the
system
error
log
by
entering
the
following
command
at
the
AIX
prompt:
cat
/var/log/messages
|grep
RTAS
|more
The
runtime
error
messages
are
logged
in
the
messages
file
under
/var/log.
Use
the
AIX
command
errpt
to
look
for
hardware-related
errors
and
problem
determination.
Use
AIX
diagnostics
(
diag
command)
for
problem
determination.
Support
Web
site
See
for
additional
information
applicable
to
the
DR550.
Placing
a
service
call
Should
a
problem
occur
and
you
need
to
contact
IBM
for
service,
please
call
in
as
follows:
If
you
think
the
problem
is
hardware
related,
contact
IBM
Service
using
the
appropriate
number.
When
the
call
screening
process
begins:
1.
Select
the
Hardware
option
(option
1).
2.
Select
Place
a
Service
Request
(option
1).
3.
Select
that
you
KNOW
your
machine
type
(option
1).
4.
Enter
2233
in
the
voice
response
unit
when
prompted.
When
the
agent
comes
on
the
line,
that
individual
will
pull
up
the
appropriate
DR550
script
and
will
process
the
call.
At
some
point
in
the
call
process,
you
may
be
required
to
supply
the
machine
type
and
serial
number.
You
should
use
the
serial
number
of
the
2233
Frame.
The
serial
label
can
be
found
in
two
locations:
on
a
side
wall
inside
the
machine,
or
on
the
upper
right
side
of
the
rear
cover
outside
the
machine.
If
you
think
the
problem
is
software
related,
then
contact
IBM
Service
using
the
appropriate
number.
When
the
call
screening
process
begins:
1.
Select
Software
(option
2).
2.
Select
option
3.
3.
Tell
the
agent
that
you
have
a
DR550
.
6
DR550
Version
4.5
Problem
Determination
and
Service
Guide
Summary of Contents for DR550
Page 1: ...IBM System Storage DR550 Version 4 5 Problem Determination and Service Guide GA32 0576 00...
Page 2: ......
Page 3: ...IBM System Storage DR550 Version 4 5 Problem Determination and Service Guide GA32 0576 00...
Page 4: ...ii DR550 Version 4 5 Problem Determination and Service Guide...
Page 8: ...vi DR550 Version 4 5 Problem Determination and Service Guide...
Page 20: ...xviii DR550 Version 4 5 Problem Determination and Service Guide...
Page 28: ...xxvi DR550 Version 4 5 Problem Determination and Service Guide...
Page 78: ...50 DR550 Version 4 5 Problem Determination and Service Guide...
Page 88: ...60 DR550 Version 4 5 Problem Determination and Service Guide...
Page 96: ...68 DR550 Version 4 5 Problem Determination and Service Guide...
Page 102: ...74 DR550 Version 4 5 Problem Determination and Service Guide...
Page 108: ...80 DR550 Version 4 5 Problem Determination and Service Guide...
Page 118: ...90 DR550 Version 4 5 Problem Determination and Service Guide...
Page 185: ...DR1 power cabling Figure 88 DR1 Power Cabling Appendix A DR1 and DR2 cabling diagrams 157...
Page 186: ...Figure 89 DR1 Power Cabling 158 DR550 Version 4 5 Problem Determination and Service Guide...
Page 191: ...Figure 96 Expansion Drawer port identification Appendix A DR1 and DR2 cabling diagrams 163...
Page 246: ...218 DR550 Version 4 5 Problem Determination and Service Guide...
Page 252: ...224 DR550 Version 4 5 Problem Determination and Service Guide...
Page 257: ......
Page 258: ...Printed in USA GA32 0576 00...
