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IBM 9114-275 - IntelliStation POWER 275, Service Manual

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IBM 9114-275 - IntelliStation POWER 275 Service Manual Download Page 166

Table

 

5.

 

Firmware

 

Error

 

Codes.

 

(continued)

 

Error

 

Code

 

Description

 

Action/

 

Possible

 

Failing

 

FRU

 

20E0

 

0009

 

Invalid

 

password

 

entered

 

-

 

system

 

locked

 

The

 

password

 

has

 

been

 

entered

 

incorrectly

 

3

 

times.

 

Turn

 

off,

 

then

 

turn

 

on

 

the

 

system

 

unit,

 

then

 

enter

 

the

 

password

 

correctly.

 

20EE

 

0003

 

IP

 

parameter

 

requires

 

3

 

dots

 

″

.

″

 

Enter

 

valid

 

IP

 

parameter.

 

Example:

 

000.000.000.000

 

20EE

 

0004

 

Invalid

 

IP

 

parameter

 

Enter

 

valid

 

IP

 

parameter.

 

Example:

 

000.000.000.000

 

20EE

 

0005

 

Invalid

 

IP

 

parameter

 

(>255)

 

Enter

 

valid

 

IP

 

parameter.

 

Example:

 

255.192.002.000

 

20EE

 

0007

 

Keyboard

 

not

 

found

 

1.

   

Plug

 

in

 

keyboard.

 

2.

   

Replace

 

the

 

system

 

unit

 

backplane.

 

Location:

 

U0.1-P1

 

20EE

 

0008

 

No

 

configurable

 

adapters

 

were

 

found

 

in

 

the

 

system

 

by

 

the

 

remote

 

IPL

 

menu

 

in

 

the

 

SMS

 

utilities.

 

This

 

warning

 

occurs

 

when

 

the

 

remote

 

IPL

 

menu

 

in

 

the

 

SMS

 

utilities

 

cannot

 

locate

 

any

 

LAN

 

adapters

 

that

 

are

 

supported

 

by

 

the

 

remote

 

IPL

 

function.

 

If

 

a

 

supported

 

device

 

is

 

installed:

 

1.

   

Replace

 

the

 

adapter.

 

2.

   

Go

 

to

 

“MAP

 

1542:

 

I/O

 

Problem

 

Isolation”

 

on

 

page

 

89.

 

20EE

 

0009

 

Unable

 

to

 

communicate

 

with

 

the

 

service

 

processor.

 

1.

   

Replace

 

the

 

service

 

processor

Location:

 

U0.1-P1-X1.

 

2.

   

Replace

 

the

 

system

 

unit

 

backplane

Location:

 

U0.1-P1.

 

20EE

 

000A

 

The

 

image

 

size

 

on

 

the

 

boot

 

or

 

installation

 

device

 

1.

   

Check

 

for

 

system

 

firmware

 

updates.

 

Apply

 

if

 

available.

 

2.

    

Call

 

service

 

support.

 

20EE

 

000B

 

The

 

system

 

was

 

not

 

able

 

to

 

find

 

an

 

operating

 

system

 

boot

 

record

 

on

 

the

 

devices

 

listed

 

in

 

the

 

boot

 

list.

This

 

can

 

be

 

caused

 

by

 

the

 

wrong

 

devices

 

being

 

in

 

the

 

boot

 

list,

 

a

 

problem

 

that

 

prevents

 

the

 

system

 

from

 

communicating

 

with

 

the

 

device

 

that

 

contains

 

the

 

boot

 

record,

 

or

 

the

 

boot

 

record

 

being

 

corrupted.

 

Go

 

to

 

“Boot

 

Problems/Concerns”

 

on

 

page

 

128.

 

 

 

148

 

IntelliStation

 

POWER

 

9114

 

Model

 

275

 

Service

 

Guide

Summary of Contents for 9114-275 - IntelliStation POWER 275

Page 1: ...IntelliStation POWER 9114 Model 275 Service Guide SA38 0636 00 ...

Page 2: ......

Page 3: ...IntelliStation POWER 9114 Model 275 Service Guide SA38 0636 00 ...

Page 4: ...ts to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2003 All rights reserved Note to U S Government Users Documentation related to re...

Page 5: ...m On and Off 5 Console 5 Power On Self Test 5 POST Indicators 6 POST Keys 6 System Locations 7 Power Supply Locations 9 Fan Locations 10 System Backplane Locations 11 PCI X Slot Locations 12 Memory DIMM Locations 13 Operator Panel Component Locations 15 SCSI IDs and Bay Locations 16 System LED Locations 17 System Logic Flow 18 Location Codes 19 Physical Location Codes 19 Location Code Format 19 AI...

Page 6: ...LEDs 77 MAP 1521 System Unit With Power Failure and No Error Codes 78 MAP 1523 The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x 84 MAP 1540 Problem Isolation Procedures 87 FRU Identify LEDs 87 MAP 1541 JTAG Problem Isolation 89 MAP 1542 I O Problem Isolation 89 MAP 1548 System Processor Problem Isolation 90 MAP 1549 Attention Problem Isolation 101 MAP 154B Insufficient ...

Page 7: ...rocessor Menus Remotely 193 Saving and Restoring Service Processor Settings 193 Menu Inactivity 194 General User Menu 195 Privileged User Menus 195 Main Menu 196 Service Processor Setup Menu 197 Passwords 198 System Power Control Menu 202 System Information Menu 205 Language Selection Menu 210 Call In Call Out Setup Menu 211 Modem Configuration Menu 212 Serial Port Selection Menu 212 Serial Port S...

Page 8: ...CSI Settings 235 Select Console 235 Select Boot Options 236 Select Boot Devices 239 Display Current Settings 241 Restore Default Settings 241 Multiboot Startup 242 Exiting System Management Services 242 Chapter 9 Removal and Replacement Procedures 243 Handling Static Sensitive Devices 244 Procedure List 245 Stopping the System 246 Starting the System 247 Placing the Model 275 into the Service and ...

Page 9: ...Disk Drive with the System Power Off 280 Replacing or Installing a Hot Swap Disk Drive with the System Power Off 280 Disk Drive Backplane and Filler 281 Removing the Disk Drive Backplane or Filler 281 Replacing the Disk Drive Backplane or Filler 282 Operator Panel and Power Cable 283 Removing the Operator Panel 283 Replacing the Operator Panel 284 Removing the Operator Panel Power Cable 284 Replac...

Page 10: ...Keyboard Attributes 320 Additional Printer Attributes 321 Appendix E Modem Configurations 323 Sample Modem Configuration Files 323 Generic Modem Configuration Files 323 Specific Modem Configuration Files 323 Configuration File Selection 324 Examples for Using the Generic Sample Modem Configuration Files 325 Customizing the Modem Configuration Files 326 IBM 7852 400 DIP Switch Settings 327 Xon Xoff...

Page 11: ...ppear on the following pages v x v 76 v 77 v 243 v 287 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages v x v xi v 76 v 244 v x v 264 Note For a translation of these notices see System Unit Safety Information order number SA23 2652 ix ...

Page 12: ...d plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock C01 DANGER To prevent electrical shock hazard disconnect all power cables from the electrical outlet before relocating the system D01 CAUTION A lithium battery can cause fire explosion or a severe burn Do not recharge disassemble heat above 100 degrees C 212 degrees F solder direc...

Page 13: ...r laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power level...

Page 14: ...xii IntelliStation POWER 9114 Model 275 Service Guide ...

Page 15: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated infor...

Page 16: ...xiv IntelliStation POWER 9114 Model 275 Service Guide ...

Page 17: ...imilar to what you might write as a programmer messages from the system or information you should actually type Accessing Information Documentation for the IBM Eserver pSeries is available online Visit the IBM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter base v To access the pSeries publications click Hardware documentation v To view information abou...

Page 18: ...m your workstation and to avoid discomfort This means that the equipment and the workplace should be arranged to suit your individual needs and the kind of work you do The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation The address is http www us pc ibm com healthycomputing Tradema...

Page 19: ...Power Cables on page 30 v Service Inspection Guide on page 31 Overview This chapter provides information about the system features of the IntelliStation POWER 9114 Model 275 The Model 275 can be configured as a 1 way to 2 way symmetric multiprocessing SMP system It has up to four disk drives and six PCI adapters Redundant power supplies and cooling fans are supported Note Hot plug PCI adapters are...

Page 20: ...d The Slimline media bays are for IDE optical devices or diskette drives The full height bay is for a SCSI tape drive or DVD RAM drive 2 8 4 4 5 5 6 7 3 1 1 System Unit 5 Blue Retaining Tab For Slimline Devices 2 Optional SCSI Media Device Shown in Media Bay Chassis 6 Front Bezel 3 Media Bay Chassis 7 Slimline Diskette or Optical Device Media Bay 1 4 Optional SCSI Media Device Screw 3 8 Slimline O...

Page 21: ... is located next to the media backplane Disk drives of different sizes and speeds can be mixed on this system The following types of disk drives are supported v 36 4 GB Ultra160 10K RPM v 73 4 GB Ultra160 10K RPM v 146 8 GB Ultra160 10K RPM v 36 4 GB Ultra160 15K RPM v 73 4 GB Ultra160 15K RPM v 146 8 GB Ultra160 15K RPM Power Supplies Two power supplies maximum per system the second power supply ...

Page 22: ...ace cable required ASCII Terminal for operating system Console and Modems Serial Port 2 S2 Rear of the System Service Processor menus HACMP ASCII Terminal for operating system Console and Modems Serial Port 3 S3 Rear of the System HACMP UPS uninterruptible power supply ASCII Terminal for operating system Console and Modems Notes 1 Serial port S1 is never used to run HACMP or to attach a UPS If you...

Page 23: ...the available console devices If no console is selected within approximately 60 seconds serial port 1 S1 is selected as the console and the selection sequence times out Attention If an ASCII terminal is attached to serial port 1 S1 and there is any interaction with this terminal v After OK displays in the operator panel AND v Before the power on sequence is initiated the firmware will use this ter...

Page 24: ...e keys are described below Note The program function keys F1 F12 on a keyboard attached to the system unit are not used and will be ignored After the keyboard POST indicator displays you must use the numeric number keys 1 Key The numeric 1 key when pressed during POST starts the System Management Services SMS interface 5 Key The numeric 5 key when pressed during POST initiates a system boot in ser...

Page 25: ...t hard disk System Locations The locations listed in this section can be used to help identify a component of the system Model 275 Front View 2 3 4 5 1 1 Operator Panel 2 Slimline Media Bay 3 Slimline Media Bay 4 SCSI Media Device Bay 5 Disk Drives Chapter 1 Reference Information 7 ...

Page 26: ...l Connector 2 11 10 100 Gb Ethernet Connector 4 Serial Connector 3 12 Reserved 5 Test Connector For Manufacturing Use Only 13 Reserved 6 Serial Connector 1 14 Primary Power Supply V2 Receptacle 7 PCI X Slot Access 15 Redundant Power Supply V1 Receptacle 8 Rack Indicator 8 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 27: ... supply is diagnosed with a cooling problem the entire power supply must be replaced 1 2 3 4 5 6 7 1 Primary Power Supply V2 4 System Unit In Service Position 2 Redundant Power Supply V1 5 Fault LED Amber 3 Power Supply Filler Required in place of redundant power supply 6 DC Good LED Green 7 AC Good LED Green Chapter 1 Reference Information 9 ...

Page 28: ...ach fan has one green LED and one amber LED located on top of the fan A lit amber LED indicates that the fan is not operating correctly 1 2 3 4 1 Cooling Fan 1 3 Cooling Fan 3 2 Cooling Fan 2 4 System Unit In Service Position 10 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 29: ...MM 5 J0A 16 Hardware Management Console 3 Memory DIMM 6 J0B 17 Primary Power Supply V2 4 Memory DIMM 7 J1A 18 Ethernet 1 10 100 5 Memory DIMM 8 J1B 19 Ethernet 2 1GB 6 DASD Backplane 20 Service Processor Assembly 7 Reserved 21 PCI X Slot 1 8 Reserved 22 PCI X Slot 2 9 Memory DIMM 1 J3B 23 PCI X Slot 3 10 Memory DIMM 2 J3A 24 PCI X Slot 4 11 Memory DIMM 3 J2B 25 PCI X Slot 5 12 Memory DIMM 4 J2A 26...

Page 30: ...ight 1 through 6 All PCI X slots are capable of running either 64 bit or 32 bit adapters However a 32 bit adapter operates in a 32 bit mode and shows no performance advantage while running in a 64 bit slot The following illustration shows the PCI adapter slot locations when viewing from the rear of the system 1 2 3 6 5 4 1 PCI X Slot 1 4 PCI X Slot 4 2 PCI X Slot 2 5 PCI X Slot 5 3 PCI X Slot 3 6 ...

Page 31: ...our new DIMMs in a quad when you have a memory problem Exchange each DIMM starting the system after each change until the faulty DIMM has been replaced Notes 1 Memory DIMMs must be installed in quads and in the correct slots A quad is a group of four memory DIMMs 2 Quads are populated in DIMM slots 1 3 6 8 first and then 2 4 5 7 The only two valid slot combinations that you can use are 1 3 6 and 8...

Page 32: ...A J0B J1B J3A Number Description Location Code M1 Memory slot 1 J3B U0 1 P1 M1 M2 Memory slot 2 J3A U0 1 P1 M2 M3 Memory slot 3 J2B U0 1 P1 M3 M4 Memory slot 4 J2A U0 1 P1 M4 M5 Memory slot 5 J0A U0 1 P1 M5 M6 Memory slot 6 J0B U0 1 P1 M6 M7 Memory slot 7 J1A U0 1 P1 M7 M8 Memory slot 8 J1B U0 1 P1 M8 14 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 33: ... the power source System is in standby mode Solid When power on button has been pressed Note There is approximately a 30 second transition period from the time the power on button is pressed to when the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals speed up 5 Power On Button Turns the system power on and off 6 Power On Button Guard Pre...

Page 34: ... 4 SCSI ID 8 Notes 1 The SCSI bus IDs are the recommended values and indicate how the IDs are set when the system is shipped from the factory Field installations might not comply with these recommendations 2 One disk drive backplane is standard in the Model 275 In the figure above the system is shown fully populated with one backplane and four disk drives 3 Media bay location Index 2 is designed t...

Page 35: ...s Rear View Top View Front View 1 4 5 6 7 7 8 10 11 11 12 9 Green LED Amber LED 1 Disk Drive LEDs 7 Power Supply LEDs 2 Power LED 8 Service Processor Assembly LED 3 System AttentionLED 9 PCI Adapter LEDs 4 PCI Adapter LEDs 10 Voltage Regulator Modules LEDs 5 System Attention LED 11 Memory DIMM LEDs 6 Fan LEDs 12 Backplane LEDs Chapter 1 Reference Information 17 ...

Page 36: ...ore core 1 5MB L2 8B 8B 8B 8B L3 Cache Data Unit 8 MB DRAM Main Store Cntl Unit Async Intfc Dual Chip Module Port JTAG GX Bus Processor Interrupt SMI Bus JTAG Int Bus Clk 10 2MHz Osc JTAG EPOW PCI X 64b 133MHz Titan SDRAM 32MB SRAM 256 512KB PPC 403 Flash 8 16MB PCI 32b 25MHz Super I O Kbd Mse Parallel Mux XCVR XCVR S1 Rear S1 Frt XCVR S2 Rear ISA JTAG I2C Fan Cntl Status XCVR XCVR HMC 2 XCVR SPCN...

Page 37: ...on information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P1 X1 S1 describes the location of the serial port 1 controller and its connector S1 which is located on the system backplane P1 its base location code but the slash indicat...

Page 38: ...hex numbers Location codes therefore uniquely identify multiple adapters on individual PCI cards v For pluggable ISA adapters CD is equal to the order of the ISA cards defined configured either by SMIT or the ISA Adapter Configuration Service Aid v For integrated ISA adapters CD is equal to a unique code identifying the ISA adapter In most cases this code is equal to the adapter s physical locatio...

Page 39: ...ith multiple FRU callouts This error can typically happen with memory DIMMs or processors and may involve mixed types of parts In this case check the system s configuration for FRU part numbers to determine the appropriate set of FRUs You can determine the FRU part numbers of the electronic assemblies in the entire system by using the service processor menus From the General User menu select Read ...

Page 40: ...ntion Indicators task in diagnostics The procedure to operate the Identify and Attention Indicators task in diagnostics is outlined in Chapter 27 of the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs may be flashed If the system is configured as a full system partition the system...

Page 41: ...ation Codes Note AIX location codes are not available when using the Linux operating system Use the following illustration to help you map a location code to its connector on the system backplane Chapter 1 Reference Information 23 ...

Page 42: ... U0 1 P1 X1 S3 U0 1 P1 X1 S1 U0 1 P1 Q1 U0 1 P1 Q2 U0 1 P1 Q3 U0 1 P1 X1 Q5 AIX Location Codes Physical Location Codes 1Z 08 1j 08 1L 08 01 K1 01 01 K1 00 01 R1 01 S2 01 S3 01 S1 1c 08 1f 08 1H 08 1n 08 1V 08 U0 1 P1 E2 U0 1 P1 X1 S4 U0 1 P1 X1 S5 U0 1 P1 E1 U0 1 P1 I1 U0 1 P1 I2 U0 1 P1 I3 U0 1 P1 I4 U0 1 P1 I5 U0 1 P1 I6 24 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 43: ...1 PHB2 U0 1 P1 1Y 10 1Y 12 1Y 13 1Y 14 1Y 16 EADS_X under PHB0 U0 1 P1 PHB1 U0 1 P1 EADS_X under PHB1 U0 1 P1 1G 10 1G 12 1G 14 1G 16 Service Processor Card U0 1 P1 X1 DASD Backplane U0 1 P2 Reserved U0 1 P3 Media Backplane U0 1 P4 Reserved U0 1 P5 Memory DIMMs Memory DIMM 1 J3B U0 1 P1 M1 Memory DIMM 2 J3A U0 1 P1 M2 Memory DIMM 3 J2B U0 1 P1 M3 Memory DIMM 4 J2A U0 1 P1 M4 Memory DIMM 5 J0A U0 1...

Page 44: ...U0 1 P1 I1 PCI Slot 1 Card U0 1 P1 I1 1Z 08 PCI Slot 2 U0 1 P1 I2 PCI Slot 2 Card U0 1 P1 I2 1c 08 PCI Slot 3 U0 1 P1 I3 PCI Slot 3 Card U0 1 P1 I3 1f 08 PCI Slot 4 U0 1 P1 I4 PCI Slot 4 Card U0 1 P1 I4 1n 08 PCI Slot 5 U0 1 P1 I5 PCI Slot 5 Card U0 1 P1 I5 1H 08 PCI Slot 6 U0 1 P1 I6 PCI Slot 6 Card U0 1 P1 I6 1V 08 SCSI Controller for Internal DASD U0 1 P1 Z1 1S 08 00 SCSI Controller for Interna...

Page 45: ...P1 V2 Voltage Regulator Module 1 8V U0 1 P1 V1 Battery Battery U0 1 P1 X1 V4 Platform Firmware Platform Firmware U0 1 P1 X1 Y1 Notes 1 The physical location code for the PCI slots when empty uses the P1 Ix notation where the slash identifies an integrated device in this case the empty slot A PCI device plugged into the slot uses the P1 Ix notation where the dash identifies a plugged device 2 The S...

Page 46: ...agrams show the internal cable routing for the Model 275 1 System Chassis 2 Media Bay Chassis 3 Operator Panel Cable 4 Operator Panel 5 Fan Tray Assembly Cable 6 Fan Tray Assembly 28 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 47: ...sh current1 85 amps max at 10ms Maximum altitude 3048 m 10000 ft Temperature Requirements Operating 10 to 32 C 50 to 90 F Non Operating 10 to 43 C 50 to 109 F Humidity Requirements Operating Non Operating Noncondensing 8 to 80 8 to 80 Wet Bulb 27 C 80 F 27 C 80 F Noise Emissions Operating Idle LWAd 6 1 bels 5 6 bels LpA m 44 dBA 44 dBA Install Air Flow Maintenance of service clearance will allow p...

Page 48: ...ited States use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250V v Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power cables used in other countries consist of the following v Electrical cables Type H...

Page 49: ...side to side to determine if it is steady 4 Set the power button of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the voltage label on the back of th...

Page 50: ...32 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 51: ...P v MAP 1020 Problem Determination MAP v MAP 1240 Memory Problem Resolution v MAP 1320 Service Focal Point Procedures v MAP 1321 Quick Entry MAP for Systems with Service Focal Point This MAP contains information for systems not running the AIX operating system v MAP 1322 End of Call MAP for Systems with Service Focal Point v MAP 1520 Power MAP v MAP 1521 The Base System Drawer will not Power On an...

Page 52: ... display Understanding the definition and relationships of these codes is important to the service personnel who are installing or maintaining the system Codes that can appear in the service processor boot progress log the operating system error log the virtual terminal and the operator panel display are as follows Checkpoints Checkpoints display in the operator panel from the time ac power is con...

Page 53: ...e as required For a list of locations codes see Location Codes on page 19 Note When the system is running under the Linux operating system AIX location codes are not available To look up part numbers and view component diagrams see Chapter 10 Parts Information on page 301 The beginning of that chapter provides a parts index with the predominant field replaceable units FRUs listed by name The remai...

Page 54: ...beat is a periodic signal that the firmware can monitor During system startup the firmware surveillance monitor is automatically enabled to check for heartbeats from the firmware If a heartbeat is not detected within a default period the service processor cycles the system power and attempts to restart until the system either restarts successfully or a predetermined retry threshold is reached In t...

Page 55: ... prior to the service person s arrival The service agent code also gives the user the option to establish a single system as the problem reporting server A single system accessible over the user network can be used as the central server for all the other systems on the local area network LAN that are running the service agent application If the service agent application on a remote client decides ...

Page 56: ...not attached to an HMC do one of the following v If you performed Step 1321 43 on page 70 in MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 61 return to Step 1321 43 on page 70 to process any other symptoms v If you have not performed any of the steps in MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 61 go to step Step 1321 1 on page 61 and perform the...

Page 57: ... powered off to access the service processor menus From the service processor main menu do the following 1 Select System Information Menu 2 Select LED Control Menu 3 Select Clear System Attention Indicator This action turns off the LED Chapter 2 Diagnostic Overview 39 ...

Page 58: ...40 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 59: ...ng table and go to the appropriate starting point Notes 1 Licensed programs frequently rely on system information stored on the VPD module on the operator panel assembly If the MAPs indicate that the operator panel assembly should be replaced refer to Replacing the Operator Panel on page 284 If you replace the operator panel the system VPD information for example the machine type and serial number...

Page 60: ...RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have an SRN Go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems The system stops and a 3 digit number is displayed in the operator panel display Record SRN 101 xxx where xxx is the 3 digit number displayed in the operator panel display then go to the Fast Path MAP in the R...

Page 61: ...to be a display problem distortion blurring and so on 45 Power and cooling problems 45 888 sequence in operator panel display 45 Other symptoms or problems 46 Attention If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Problem Isolation Procedures on page 87 unless you were directed to MAP 1540 by the error code Otherwise call for support if the actions...

Page 62: ...rly seated at both ends If an ASCII terminal is available connect it to the system through serial port 1 v If the service processor menu is displayed replace the operator panel assembly location U0 1 L1 Refer to Operator Panel and Power Cable on page 283 v If the service processor menu is not displayed replace the service processor location U0 1 P1 X1 See notes on page 41 If an ASCII terminal is n...

Page 63: ...dapter location U0 1 P1 In or U0 dd P1 In v Replace the backplane in which the card is plugged 2 If using an ASCII terminal a Make sure that the ASCII terminal is connected to S1 b If problems persist go to the problem determination procedures for the terminal c If you do not find a problem replace the service processor location U0 1 P1 X1 See notes on page 41 Power and Cooling Problems The system...

Page 64: ...ed on the system console The term POST indicators refers to the device mnemonics the words memory keyboard network scsi and speaker that appear on the system console during the power on self test POST Go to Boot Problems Concerns on page 128 The system stops and the message STARTING SOFTWARE PLEASE WAIT is displayed on the firmware console Go to Chapter 4 Checkpoints on page 105 The system does no...

Page 65: ...0 The SMS configuration list or boot sequence selection menu shows more SCSI devices attached to a controller adapter than are actually attached A device may be set to use the same SCSI bus ID as the control adapter Note the ID being used by the controller adapter this can be checked and or changed through an SMS utility and verify that no device attached to the controller is set to use that ID If...

Page 66: ...error is logged in the error log go to step 3 2 If you are using an ASCII terminal v Select View Error Log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it v Look up the error in Chapter 5 Error Code to FRU Index on page 131 and do the listed action v If no recent error is logged in the error log go to step 3 3 Try to boot from an alt...

Page 67: ...e aid to restore the settings at the conclusion of your service action In case the service processor settings were not saved by the user if you disable them make notes of their current settings for restoration before you leave In addition to the parameters in the following table you can disconnect the modem to prevent incoming signals that could cause the system to power on Following are the servi...

Page 68: ...w boot mode select disable fast boot on the system power control menu from the service processor main menu 3 Power on the system Refer to Starting the System on page 247 4 Insert the diagnostic CD ROM into the DVD ROM drive 5 When the keyboard indicator is displayed the word keyboard press the 5 key on the system console 6 Enter a password if requested 7 Wait until the diagnostics are loaded or th...

Page 69: ... have pressed the key soon enough when you were trying to indicate a service mode IPL of the diagnostic programs If this is the case start again at the beginning of this step Note Perform the system shutdown procedure before turning off the system If you are sure you pressed the correct key in a timely manner go to Step 1020 2 on page 53 If you are loading diagnostics from a NIM server check for t...

Page 70: ...e notes on page 41 c Go to MAP 1548 System Processor Problem Isolation on page 90 3 Network go to MAP 1548 System Processor Problem Isolation on page 90 4 SCSI go to MAP 1548 System Processor Problem Isolation on page 90 5 Speaker a Replace the operator panel location U0 1 L1 Refer to Operator Panel and Power Cable on page 283 b Replace the service processor location U0 1 P1 X1 See notes on page 4...

Page 71: ... and do the listed action v If no recent error is logged in the error log go to step 3 3 Try to boot from an alternate boot device connected to the same controller as the original boot device If the boot succeeds replace the original boot device for removable media devices try the media first 4 Go to MAP 1548 System Processor Problem Isolation on page 90 All other symptoms If you were directed her...

Page 72: ...notes on page 41 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue with problem determination If the problem was not corrected by one of the previous actions and you were not already directed to go to MAP 1548 go to MAP 1548 System Processor Problem Isolation on page 90 54 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 73: ... 2 The service processor may have recorded one or more symptoms in its error log It is a good idea to examine that error log before proceeding see Service Processor System Information Menu 3 The service processor may have been set by the user to monitor service operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them...

Page 74: ... MAP When exiting this MAP to go to MAP 0410 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems return the setting to enabled if necessary Step 1240 1 1 Turn off the power Remove the power cord 2 Reseat the DIMMs 3 Reattach the power cord Wait for OK in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code...

Page 75: ... the white button After the OK appears in the operator panel look at the memory configuration deconfiguration menu Are any DIMMs deconfigured or does the error code recorded in Step 1240 1 on page 56 still appear NO Go to Step 1240 4 YES Replace the system planar Enable memory repeat gard if necessary Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple...

Page 76: ...ace the system planar Enable memory repeat gard if necessary Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES One or more of the DIMMs on the card is defective Go to Step 1240 6 on page 59 58 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 77: ...t error code before it reaches the SMS menus 5 Power down the system using the white button After the OK appears in the operator panel look at the memory configuration deconfiguration menu Are any DIMMs deconfigured or does the error code recorded in Step 1240 1 on page 56 still appear NO The DIMM that was just removed was the failing DIMM replace it Enable memory repeat gard if necessary Go to MA...

Page 78: ...e types of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does not contain or SRN 6 Does not contain or Error Code 8 Does not contain or Error Code Service Reference Code SRC For steps to be taken when beginning service on a machine with SFP see the MAP 1321 Quick...

Page 79: ...hed No Go to Step 1321 23 on page 65 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action event log for any open service action events For SFP operating instructions see Service Focal Point on page 37 Does the HMC appear to operate correctly No Go to Quick Entry MAP on page 43 look up the HMC symptom and follow the directions there Yes G...

Page 80: ...12 From the list of open service action events with error codes of the form 4xxB xxxx A0D 34x or A1D 34x recorded in Step 1321 11 choose the service action event with the earliest time stamp the one that occurred first record its error code and FRU location s and proceed to Step 1321 14 with this new code When future steps refer to the error code recorded in Step 1321 1 on page 61 use this new err...

Page 81: ...Yes Go to Step 1321 16 on page 64 Chapter 3 Maintenance Analysis Procedures MAPs 63 ...

Page 82: ...c Information for Multiple Bus Systems Step 1321 18 From the list of serviceable events with error code s of the form xxxxxx examine the details of each serviceable event to display the description field of the error code s of the form xxxxxx Step 1321 19 Double click on the description field to view the complete text Step 1321 20 Perform any actions that may be listed in the descriptions of all e...

Page 83: ...1 rasler kernel RTAS WARNING FULLY RECOVERED type INTERN_DEV_FAIL Aug 27 18 13 41 rasler kernel RTAS initiator UNKNOWN target UNKNOWN Aug 27 18 13 41 rasler kernel RTAS Status predictive new Aug 27 18 13 41 rasler kernel RTAS Date Time 20020827 18134000 Aug 27 18 13 41 rasler kernel RTAS CPU Failure Aug 27 18 13 41 rasler kernel RTAS CPU id 0 Aug 27 18 13 41 rasler kernel RTAS Failing element 0x00...

Page 84: ...000000000000042343138 20202020383030343236464238454134303030303 030303030303030 4 RTAS Log Debug D2 5046413405020d0a000001000271400100000033434d502044415441000001000000000000010000f180000153595 320444154410000000000000000200216271501050920021627150105092002063715010509535243204441544170 2c001400000000000000020018820201d382000000000000000000000000000000000000000000000000000000000 000000000000000000...

Page 85: ... is available and the problem has not been corrected shut down the system If an HMC is not attached you need a laptop computer and cable part number 62H4857 capable of connecting to serial port 1 on the processor subsystem Note The Linux login prompt cannot be seen on a laptop computer connected to serial port 1 1 If there is no HMC attach the laptop computer and cable to serial port 1 on the proc...

Page 86: ...rent and old device trees are current out and old out respectively type diff old out current out Any lines that exist in the old but not in the current will be listed and preceded by a less than symbol Any lines that exist in the current but not in the old will be listed and preceded by a greater than symbol Lines that are the same in both files are not listed for example files that are identical ...

Page 87: ...1 with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not already processed in Step 1321 37 on page 68 If all recorded SRNs or error codes have been processed and the problem has not been corrected go to Step 1321 43 on page 70 Step 1321 40 Does the system have Linux installed on one or more parti...

Page 88: ...AP on page 43 with each symptom you have recorded Perform the indicated actions for all recorded symptoms one at a time until the problem has been corrected If all recorded symptoms have been processed and the problem has not been corrected call support 70 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 89: ... described in Resetting the System Attention LED on page 38 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events Step 1322 5 From the list of serviceable events recorded in Step 1322 4 perform Step 1322 6 through Step 1322 33 on page 74 for each open service action event Step 1322 6 Determine the error class of ...

Page 90: ... this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this service action event of the form A11 xxx or A01 xxx No Go to Step 1322 17 on page 73 Yes Go to Step 1322 13 Step 1322 13 Have you begun a list of Axx partitions from prior service action events that you processed in this MAP No Go t...

Page 91: ...322 21 Did you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click on the FRU and update the FRU information Go to Step 1322 24 Step 1322 23 Select the No FRU Replaced for this Serviceable Event option Step 1322 24 Click OK to close the service action event Step 13...

Page 92: ...ir action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Resource List select sysplanar0 5 Click commit after you have made your selection Step 1322 31 Exit from diagnostics in this partition and return to the AIX prompt Step 1322 32 Have all the partitions in th...

Page 93: ... type is not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Resource List select sysplanar0 5 Click commit after yo...

Page 94: ...service procedures DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit an...

Page 95: ...ostic programs The procedure for operating the Identify and Attention Indicators task in the AIX diagnostics is outlined in the chapter entitled Tasks and Service Aids in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs may be flashed by one using the ope...

Page 96: ... When the power button located on the operator panel is pressed The power LED located on the operator panel does not come on None of the cooling fans start to turn Go to Step 1521 7 on page 79 v The ac power supply power LEDs are on The power LED located on the operator panel is blinking and OK is displayed on the operator panel When the power button on the operator panel is pressed the power LED ...

Page 97: ...Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your support representative for assistance YES Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1521 7 1 Unplug the power cables from the system...

Page 98: ...ply 2 Redundant power supply if installed 3 VRM at U0 1 P1 V1 4 VRM at U0 1 P1 V2 5 VRM at U0 1 P1 V3 6 Memory DIMMs 7 System backplane Perform the following procedures as you exchange each of the above FRUs in the order listed 1 Turn off the power 2 Unplug the power cable from the system unit 3 Exchange one of the FRUs in the list 4 Connect the power cable to the system unit 5 Turn on the power D...

Page 99: ...lane Repeat until all the parts have been installed Go to Step 1521 9 on page 80 YES If all parts have been reinstalled go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If all parts have not been reinstalled continue reinstalling parts in the in this step Step 1521 11 Does the system contain two power supplies NO Go to Step 1521 12 YES G...

Page 100: ...ce first the power supply whose green LED located on the front of the power supplies is out 2 Before removing a power supply be sure the redundant power supply is operational by observing the green LED The green LED must be on solid Replace the following FRUs in order 1 Power supply 1 primary 2 Power supply 2 redundant Perform error log analysis Do you receive an SRN indicating a voltage sensor ou...

Page 101: ...erver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1521 13 on page 82 If the symptom changed check for loose cards cables and obvious problems If you do not find a problem go to t...

Page 102: ... Reconnect the ac power cables dc power cables in a dc powered system to the base system drawer 5 Turn on the power Is the error code 1011 1B0x displayed NO Go to Step 1523 7 on page 85 YES Go to Step 1523 2 Step 1523 2 1 Turn off the power 2 Disconnect the ac power cables from the system unit 3 Remove base system power supply 2 4 Reconnect the ac power cable to the base system power supply 1 5 Tu...

Page 103: ...1523 4 3 Reconnect the ac power cable to the base system power supply 2 4 Remove base system fan 3 If a base system fan error code occurs during this step ignore it 5 Turn on the power Is the error code 1011 1B0x displayed NO Replace base system fan 3 location U0 1 F3 This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Syste...

Page 104: ...plane location U0 1 P1 This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1523 9 1 Turn off the power 2 Reinstall base system fan 2 that was removed in Step 1523 6 on page 85 3 Remove base system fan 1 If a base system fan error code occurs during this step ignore it 4 Turn on the power Is the error code 1011 1...

Page 105: ...IX diagnostics is outlined in the chapter entitled Tasks and Service Aids in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs may be flashed by one using the open firmware prompt If the system is configured as a full partition the system can be booted to ...

Page 106: ... 4650 B1xx 469E B1xx 469F B1xx 4660 B1xx 4661 B1xx 4662 Go to MAP 1548 System Processor Problem Isolation on page 90 E150 E151 E1FF E500 E501 E502 E503 E504 E505 E506 E507 E508 E509 E50A E50B E50C E50D E50E E50F E51F E520 E521 E522 E523 E524 E525 E526 E527 E52F E530 E531 E532 E533 E534 E535 E536 E537 E538 E539 E53A E53B E53C E540 E541 E560 E56F E57F E580 E581 E582 E583 E584 E585 E586 E587 E588 E58...

Page 107: ... as recorded in Step 1541 1 Yes Go to Step 1541 6 No The part just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1541 6 Have all the cards listed in Step 1541 3 been replaced Yes Go to Step 1541 7 No Go to Step 1541 2 Step 1541 7 Turn o...

Page 108: ... Menu on page 205 6 The service processor might have been set by the user to monitor system operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them before you leave The following settings may be of interest to you Surveillance From the Service Process...

Page 109: ...ns of any cables attached to the adapters Disconnect any cables attached to the adapters and remove all the adapters 7 Disconnect all power and signal cables from the media drives located in media bay 1 and media bay 2 8 Remove the media drives as described in Removing a SCSI Media Device on page 272 9 Record the slot numbers of the memory DIMMs on the CEC backplane Remove all memory DIMMs except ...

Page 110: ...IMMs in that quad one at a time with new or previously removed memory DIMMs Repeat this step until the defective memory DIMM is identified or all memory DIMMs have been exchanged If your symptom did not change and all the memory DIMMs have been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem go...

Page 111: ...d into the keyboard connector on the rear of the system unit 3 Turn on the power 4 If the ASCII terminal or graphics display including display adapter is connected differently than it was previously the console selection screen appears and requires that a new console be selected 5 When the word keyboard is displayed press the number 1 key on the directly attached keyboard an ASCII terminal or HMC ...

Page 112: ...wing order 1 IDE cable 2 CD ROM drive 3 CEC backplane see notes on page 41 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem go to the Quick Entry MAP...

Page 113: ...the CD ROM drive 2 Turn off the power and remove the power cords 3 Connect the signal and power connectors to one of the disk drive backplanes 4 Plug in the power cords and wait for the OK prompt to display on the operator panel display 5 Turn on the power 6 If the Console Selection screen is displayed choose the system console 7 After the word keyboard is displayed press the number 5 key on eithe...

Page 114: ...lem go to the Quick Entry MAP on page 43 and follow the instructions for the new symptom Yes Repeat this step with all disk drives that were installed in the disk drive backplanes If the system has a diskette drive go to Step 1548 13 Go to Step 1548 14 on page 97 Step 1548 13 The system is working correctly with this configuration The diskette drive may be defective 1 Make sure the diagnostic CD R...

Page 115: ...e or cable that you attached is defective To test each FRU exchange the FRUs in the following order 1 Device and cable last one attached 2 CEC backplane see notes on page 41 If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem go to the Quick E...

Page 116: ...rminal keyboard 8 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO Repeat this step until the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs ...

Page 117: ...s displayed press Enter 7 Select All Resources if you were sent here from Step 1548 21 on page 100 select the adapter or device that you loaded from the supplemental media Did you get an SRN NO Go to Step 1548 19 on page 100 YES Go to Step 1548 18 Step 1548 18 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes FFCs NO ...

Page 118: ...548 22 YES Press F3 to return to the FUNCTION SELECTION screen Go to Step 1548 17 on page 99 substep 4 Step 1548 22 The adapter or device is probably defective If the supplemental media is for an adapter replace the FRUs in the following order 1 Adapter 2 CEC backplane see notes on page 41 If the supplemental media is for a device replace the FRUs in the following order 1 Device and any associated...

Page 119: ...2 406x 0EB8 Go to Step 1549 7 on page 102 406x 0EB9 Go to Step 1549 7 on page 102 406x 0EBA Go to Step 1549 7 on page 102 406x 0EBB Go to Step 1549 7 on page 102 406x 0EBC Go to Step 1549 7 on page 102 Step 1549 4 Replace the following cards if present one at a time v First location code item recorded if any in Step 1549 1 v Second location code item recorded if any in Step 1549 1 v Third location...

Page 120: ... 1549 1 on page 101 v Third location code item recorded if any in Step 1549 1 on page 101 v Service processor card at U0 1 P1 X1 if not recorded in Step 1549 1 on page 101 Attention Before replacing the system backplane call support v CEC backplane at U0 1 P1 if not recorded in Step 1549 1 on page 101 Step 1549 8 Turn on the power Step 1549 9 Did the system stop with the same error code as recorde...

Page 121: ...tep 154B 1 v Third location code item recorded if any in Step 154B 1 v Replace the service processor card at U0 1 P1 X1 if not recorded in Step 154B 1 v If the value of word 13 recorded in Step 154B 1 is 402F0000 403F0000 or 40FF0000 replace the processor backplane at U0 1 P1 if not recorded in Step 154B 1 v If the value of word 13 recorded in Step 154B 1 is 40600000 replace the system backplane a...

Page 122: ...tep 154B 12 Did the system stop with the same error code as recorded in Step 154B 1 on page 103 No The card just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 154B 13 Step 154B 13 Turn off the power Step 154B 14 Call for suppo...

Page 123: ...tem Firmware initialization At phase 3 a system processor takes over control and continues initializing partition resources During this phase checkpoints in the form Exxx are displayed E105 the last checkpoint in this phase indicates that control is being passed to the operating system boot program v Phase 4 Operating System Boot When the operating system starts to boot checkpoints in the form 0xx...

Page 124: ...ons v A four digit code in the range of E500 through E6FF except E5Ex see note 1 above that is not listed in the checkpoint tables v A four digit code in the range of E500 through E6FF except E5Ex see note 1 above that is listed in the checkpoint tables but does not contain a repair action or FRU listing v A four digit code in the range of E500 through E6FF except E5Ex see note 1 above in which al...

Page 125: ...o recovery mode system firmware update from diskette See note 3 on page 112 8092 Diskette initialization during recovery mode system firmware update See note 3 on page 112 8098 Firmware image being read during recovery mode system firmware update See note 3 on page 112 809C Firmware image being written during recovery mode system firmware update See note 3 on page 112 809F Diskette error during re...

Page 126: ...e note 1 on page 112 906B Create menu interface thread See note 1 on page 112 906C Create general thread See note 1 on page 112 906D Create SPCN thread See note 1 on page 112 9070 Create thread to control LEDs on I O subsystems See note 1 on page 112 9071 Initialize thread to control LEDs on I O subsystems See note 1 on page 112 9080 Start VPD collection program See note 1 on page 112 9081 Start S...

Page 127: ... page 112 9184 Firmware image being loaded into service processor s control storage during firmware update 1 Remove then reapply power to the system If the service processor enters recovery mode indicated by A1FD 0000 in the display attempt to update the firmware again in recovery mode If the service processor comes up to the OK prompt try again to update the firmware using the service processor m...

Page 128: ...c L3 cache march test See note 2 on page 112 9503 IPL diagnostic L3 connections test See note 2 on page 112 9504 IPL diagnostic L2 cache march test See note 2 on page 112 9506 IPL diagnostic cleanup See note 2 on page 112 9507 IPL diagnostic test See note 2 on page 112 9508 IPL diagnostic main storage march test See note 2 on page 112 9509 IPL diagnostic main storage connections test See note 2 on...

Page 129: ...service processor is hung unless this checkpoint has been in the operator panel for at least 15 minutes with no indication of activity Attention Do not remove power from the system or reset the service processor during a firmware update or hypervisor dump A800 Start service processor dump process See note 1 on page 112 A801 Start dump to NVRAM See note 1 on page 112 A802 Start dump to debug port S...

Page 130: ...vice processor location U0 1 P1 X1 d If replacing the service processor does not fix the problem replace the system backplane location U0 1 P1 e If this procedure does not fix the problem call service support 2 If the system fails to progress after this checkpoint is put in the operator display do the following a Activate the service processor pinhole reset switch on the system s operator panel b ...

Page 131: ...erator panel b If the hang repeats check with service support to see if there is a firmware update that fixes the problem c If there is not or the update does not fix the problem replace the following FRUs one at a time in the following order 1 Modem cable 2 Modem d If this procedure does not fix the problem call service support Chapter 4 Checkpoints 113 ...

Page 132: ...on Procedures on page 87 E105 Transfer control to operating system normal boot See Boot Problems Concerns on page 128 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page 87 E10B Set RTAS device properties Go to MAP 1540 Problem Isolation Procedures on page 87 E111 GOOD CRC jump to composite image Go to MAP 1540 Problem Isolation Procedures on page 87 E120 Initialize I O ...

Page 133: ... bus If a location code is specified replace the adapter at that location code If no location code is specified go to MAP 1540 Problem Isolation Procedures on page 87 E152 Probing for adapter FCODE evaluate if present Follow the repair action listed for checkpoint E151 E153 End adapter FCODE probe evaluate Follow the repair action listed for checkpoint E151 E154 Create PCI bridge node Follow the r...

Page 134: ... Concerns on page 128 E17B Processor clock speed measurement Call service support E183 Service processor POST 1 Replace the service processor location U0 1 P1 X1 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E18D A system reset request has been sent to the service processor 1 Check for system firmware updates 2 Call service support E191 Create ISA reserved node Go to MAP 1540 Problem Is...

Page 135: ...AB System booting using default service mode boot list Go to MAP 1540 Problem Isolation Procedures on page 87 E1AC System booting using customized service mode boot list Go to MAP 1540 Problem Isolation Procedures on page 87 E1AD System booting to operating system Go to MAP 1540 Problem Isolation Procedures on page 87 E1AE System booted to multiboot menu via NVRAM settings Go to MAP 1540 Problem I...

Page 136: ...E1DB Create floppy controller FDC node Go to MAP 1540 Problem Isolation Procedures on page 87 E1DC Dynamic console selection 1 If a console is attached but nothing is displayed on it go to All display problems in the Entry MAP 2 If selection screens can be seen on the terminals and the appropriate key on the input device is pressed within 60 seconds but there is no response to the keystroke a If s...

Page 137: ...ers The location of the SCSI adapter being scanned is also displayed 1 If a location code is available follow the Repair actions listed for error code 21A0 00XX 2 If no location code is available go to MAP 1540 Problem Isolation Procedures on page 87 E1F9 Building boot device list for fibre channel adapters The location of the SAN adapter being scanned is also displayed 1 If a location code is ava...

Page 138: ...ates 2 Replace the service processor Location U0 1 P1 X1 3 Call service support E441 Generate options node NVRAM configuration variable properties 1 Check for system firmware updates 2 Replace the service processor Location U0 1 P1 X1 3 Call service support E442 Validate NVRAM partitions 1 Check for system firmware updates 2 Replace the service processor Location U0 1 P1 X1 3 Call service support ...

Page 139: ...data structures 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E537 Configuring the I O subsystem Go to MAP 1540 Problem Isolation Procedures on page 87 E53B End of looking for next node port 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E540 Begin initialization of I O drawer 1 Check for system firmware u...

Page 140: ...587 Set up EADS BIST 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E588 Set up EADS function register 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E589 Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E58A Set up EADS function reg...

Page 141: ...lot 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E59E End of walking bus of current EADS 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E5E0 Initialize system processor array 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 E5E1 Reserved E5E2 Initialization of t...

Page 142: ... specified by the location code 2 Power down then power up the system 3 Call service support E600 SSA PCI adapter open firmware has run successfully Replace the adapter E601 SSA PCI adapter BIST has started but failed to complete after 4 seconds Replace the adapter E602 SSA PCI open firmware has started Replace the adapter E603 SSA PCI adapter BIST has completed with an error Replace the adapter E...

Page 143: ...ate L3 module VPD 1 Check for system firmware updates 2 Call service support E70C Create I O backplane VPD I2C problem Go to MAP 1540 Problem Isolation Procedures on page 87 E70D Create VPD 1 Check for system firmware updates 2 Call service support E70F Collect CEC VPD Go to MAP 1540 Problem Isolation Procedures on page 87 E7EE Delaying while waiting for power subsystem VPD collection to be comple...

Page 144: ... Initializing RTAS PCI bus interface 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 87 3 Call service support E853 Start cable ID request process 1 Remove then reapply power to the system 2 Go to MAP 1548 System Processor Problem Isolation on page 90 3 Call service support E854 Start collecting cable IDs 1 Remove then reapply power to the system 2 Go to M...

Page 145: ...izing RTAS utility interface 1 Check for system firmware updates 2 Call service support E882 Initializing RTAS softpatch register interface 1 Check for system firmware updates 2 Call service support E890 Initializing RTAS hot swap interface 1 Check for system firmware updates 2 Call service support E8C1 Initializing interface client interface access 1 Check for system firmware updates 2 Call servi...

Page 146: ...r a NIM server is referred to as running standalone diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Select Select Boot Options 1 Check to see if the intended boot device is correctly specified in the boot list If it is in the boot list a Remove all removable media from devices in the boot list from which you do not want to boot b If attempting to boot from the network g...

Page 147: ...system is booted to the SMS menus add the hot swap disk drives back in one at a time until the failing device is isolated c Disconnect all other internal SCSI devices If the boot device is present in the boot list when the system is booted to the SMS menus reconnect the internal SCSI devices one at a time until the failing device or cable is isolated d Replace the SCSI cables e Replace the SCSI DA...

Page 148: ...SI cable graphics adapter if installed or the system board is most likely defective A TTY terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem This is done by removing the graphics adapter attaching a TTY to the serial port and retrying standalone diagnostics If the standalone diagnostics load replace the graphics adapter 1 Replace the D...

Page 149: ...Control Menu on the service processor main menu Refer to System Power Control Menu on page 202 A fast mode boot skips much of the built in diagnostic testing A slow mode boot may yield a new 8 character error code on the operator panel and new errors in the service processor error log Power on the system Refer to Starting the System on page 247 v If a new error code is reported use it in subsequen...

Page 150: ... the error code that results from this procedure is 406x 0EA0 406x 0EA1 406x 0EA2 or 406x 0EA4 do not go back to the Checkpoint and Error Code Index on page 134 with this error code Look for a hardware error in the service processor error log of the form 450x yyyy 460x yyyy or 4B2x yyyy that occurred just prior to the 406x 0EAy error Use this hardware error code instead when returning to the Check...

Page 151: ...f the system v For systems with AIX installed if the system will boot into AIX the location code will be reported when error log analysis is run under AIX diagnostics v If the system will boot into the system management services SMS menus the SMS error log will contain the location code associated with the error code See View Error Log on page 232 v If the system halted when the error occurred the...

Page 152: ...menus and the AIX diagnostics are not available the FRU identify LEDs may be flashed for the following reasons v The system may be booted to the open firmware prompt Enter FRU LED MENU on the command line to display a menu that will allow you to turn on the desired FRU identify LED See the System Power Control Menu on page 202 for instructions on setting up the boot mode to enable the boot to the ...

Page 153: ...below YES Power off the system then go to step 2 below 2 Confirm that this is the first error code that caused the failure as described in Confirming the Initial Error Code on page 131 3 Did you come to this step from step 2 NO Go to SPCN Error Codes on page 139 with the error codes you already have and follow the instructions in the SPCN error code table YES Go to SPCN Error Codes on page 139 wit...

Page 154: ...ep 7 If the system is functional do the following Examine the AIX error log entry Find the value of word 13 For detailed instructions on finding word 13 in a AIX error log entry refer to the actions under error code B1xx 4699 in this service guide Is the value of word 13 C0xx xxxx NO Go to step 7 below YES Go to MAP 1541 JTAG Problem Isolation on page 89 7 There might be additional error codes and...

Page 155: ...e that caused the failure as described in Confirming the Initial Error Code on page 131 2 Go to Common Firmware Error Codes on page 171 and follow the instructions in the Common Firmware Error Codes table Exxx Firmware Checkpoints Go to Firmware Checkpoints on page 114 for more information on these checkpoints Mxxx xxxx Problem Determination Generated Error Codes Go to Problem Determination Genera...

Page 156: ...upply 1 System unit backplane Location U0 1 P1 2 System unit backplane power supply Locations U0 1 V1 U0 1 V2 0000 1113 While power on failure of power good signal from power supply 1 System unit backplane Location U0 1 P1 2 System unit backplane power supply Locations U0 1 V1 U0 1 V2 0000 1114 Operator panel and service processor have been reset after main power disturbance Informational message ...

Page 157: ...power to the power supply 2 System drawer power supply 1 Location U0 1 V1 1011 1511 Power supply 1 power fault System drawer power supply 1 Location U0 1 V1 1011 1512 Power supply 1 non power fault System drawer power supply 1 Location U0 1 V1 1011 1513 Domain fault allocated to power supply 1 System drawer power supply 1 Location U0 1 V1 1011 1514 Power supply 1 fan fault System drawer power supp...

Page 158: ...ocation U0 1 P2 DASD backplane Location U0 1 P3 Media backplane Location U0 1 P4 Service processor Location U0 1 P1 X1 System backplane Location U0 1 P1 1011 3105 I2C interface fault System backplane Location U0 1 P1 1011 3106 I2C interface fault System backplane Location U0 1 P1 1011 3114 I2C interface fault System backplane Location U0 1 P1 1011 3116 I2C interface fault System backplane Location...

Page 159: ...8404 VPD mismatch System backplane Location U0 1 P1 1011 8405 VPD mismatch System backplane Location U0 1 P1 1011 8406 VPD mismatch System backplane Location U0 1 P1 1011 8409 No processors installed System backplane Location U0 1 P1 1011 840A VPD 5V won t turn off Go to MAP 1540 Problem Isolation Procedures on page 87 1011 840B VPD 5V won t turn on Go to MAP 1540 Problem Isolation Procedures on p...

Page 160: ... Systems Table 5 Firmware Error Codes Error Code Description Action Possible Failing FRU 20A8 0000 Insufficient information to boot Verify the IP address 20A8 0001 The client IP address is already in use by some other network device Change IP address 20A8 0002 Cannot get gateway IP address Refer to Table 2 on page 114 using code E174 20A8 0003 Cannot get system hardware address Refer to Table 2 on...

Page 161: ...r system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A04 Error initializing interface operator panel access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A05 Error initializing hardware access 1 Check for system firmware updates Apply update if available 2 Contact your...

Page 162: ... your next level of support for assistance 20D0 0A0F Error initializing interface time of day access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A10 Error initializing interface cache access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A11 Error ini...

Page 163: ...ice support 20D0 9003 Subsystem serial number information not found in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9004 Subsystem machine type and model field is empty in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9005 Subsystem serial number field is empty in VPD 1 Power off then power on the system 2 I...

Page 164: ...nce 20D1 0008 Failed to set PCI read write permissions array for slot 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D1 0009 Description Missing or invalid subsystem serial number Action 1 Check for system firmware updates Apply update if available 2 If a location code is shown with this error code replace the part at that locati...

Page 165: ...ed failure in phb recovery buff 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D1 0012 Attention One of the I O subsystems has been disconnected from the system This is indicates that an I O subsystem that was previously in the configuration was not found during the current boot If an I O subsystem has been configuration has not ...

Page 166: ... when the remote IPL menu in the SMS utilities cannot locate any LAN adapters that are supported by the remote IPL function If a supported device is installed 1 Replace the adapter 2 Go to MAP 1542 I O Problem Isolation on page 89 20EE 0009 Unable to communicate with the service processor 1 Replace the service processor Location U0 1 P1 X1 2 Replace the system unit backplane Location U0 1 P1 20EE ...

Page 167: ...also known as boot list to include devices that are known to contain a copy of the operating system For example select a hard disk known to have a copy of the operating system as the first and only device in the boot sequence boot list and attempt to boot again If the problem persists replace the system unit backplane Location U0 1 P1 20EE 000E Unable to execute the open firmware method 1 Reboot t...

Page 168: ...error occurs during the installation of AIX by a NIM push the set_bootlist attribute may not have been set correctly on the NIM master For more information see the AIX 5 2 Installation Guide and Reference order number SC23 4389 If this error occurs at any other time 1 Check for platform firmware updates Apply if available 2 Call service support 20EE 0100 Fcode resident on an I O adapter is not sup...

Page 169: ...e operation 3 The CD in the IDE DVD ROM may not be readable Try another CD 2101 0013 Bootable media is missing from the IDE DVD ROM Put a bootable CD in the IDE DVD ROM drive 2101 0014 The media in the IDE DVD ROM drive has been changed 1 Retry the operation 2 Check for system firmware updates 3 Call service support 2101 0015 Packed command execution by the IDE DVD ROM failed 1 The CD in the IDE D...

Page 170: ...21A0 0001 1 Replace the media 2 Replace the SCSI device 21E0 0003 SCSI tape send diagnostic failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21E0 0004 SCSI tape send diagnostic failed DevOfl cmd Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21ED 0001 SCSI...

Page 171: ...1F0 0001 SCSI DVD RAM test unit ready failed hardware error Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21F0 0002 SCSI DVD ROM test unit ready failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the media 2 Replac...

Page 172: ...er token ring adapter failed to complete hardware initialization Replace the adapter See Checkpoint and Error Code Index on page 134 for location code information related to this error Also see Replacing the Network Adapter on page 133 2201 1001 PCI token ring adapter failed to complete hardware initialization Replace the adapter See Checkpoint and Error Code Index on page 134 for location code in...

Page 173: ... detailed analysis of the nvram script the current system configuration and device tree contents 1 The problem can be caused by a SCSI adapter whose SCSI bus ID has been changed from the default setting no longer appearing in the system This can be caused either by removing a SCSI adapter or a problem with a SCSI adapter a Select the SCSI ID utility from the SMS menu s 1 Verify the list of SCSI co...

Page 174: ...agnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system firmware updates Apply if update available 6 Replace the system unit backplane location U0 1 P1 2602 0002 Description Invalid PCI adapter device ID Action 1 Move adapter to another slot behind a different PCI bus 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapte...

Page 175: ... specified by the location code If reseating the adapter fixes the problem go to MAP 410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual If the problem is not resolved continue Attention Before moving the adapter to another slot verify with the customer or system administrator that the slot that the adapter is being moved to is available to the...

Page 176: ...on PCI probe error bridge is not usable Action If the location code identifies a slot 1 Check the cabling to the adapter in particular the adapters that have serial ports Serial ports may require null modems or special cabling configurations to avoid connecting driver outputs together This may create a PCI slot power problem and force the adapter to be deconfigured Attention Before moving the adap...

Page 177: ...ock RTC errors Action 1 Errors reported against the real time clock can be caused by low battery voltage and more rarely power outages that occur during normal system usage These errors are warnings that the real time clock data content needs to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs the time and date information has ...

Page 178: ...or partition s configuration reboot the operating system 2B20 0022 Processor is deconfigured by the system The processor has previously failed BIST or POST Replace the processor card indicated by the location code associated with the error code in the error log 2B20 0031 Processor is failing POST Replace the processor card indicated by the location code associated with the error code in the error ...

Page 179: ...ed Informational message 2B2x 00EE Description An exception error has been reported on a global processor Action The type of interrupt that caused the exception is specified by the x as follows 0 Unknown interrupt 1 System reset interrupt SRI 2 Machine check interrupt MCI 3 Data storage interrupt DSI 4 Instruction storage interrupt ISI 5 External interrupt EXI 6 Alignment interrupt ALI 7 Program i...

Page 180: ...PD data is corrupted for processor 1 Replace the service processor Location U0 1 P1 2BA0 0073 Reserved Reserved 2BA0 0080 Service processor hardware reset request failure 1 Check for system firmware updates Apply if available 2 Call service support 162 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 181: ...rator panel Location U0 1 L1 406x 0010 Memory DIMM fault Memory DIMM Location U0 1 P1 M5 406x 0011 Memory DIMM fault Memory DIMM Location U0 1 P1 M7 406x 0012 Memory DIMM fault Memory DIMM Location U0 1 P1 M4 406x 0013 Memory DIMM fault Memory DIMM Location U0 1 P1 M2 406x 0014 Memory DIMM fault Memory DIMM Location U0 1 P1 M6 406x 0015 Memory DIMM fault Memory DIMM Location U0 1 P1 M8 406x 0016 M...

Page 182: ...or the error code or SRN 406x 0B00 Problem with internal RIO interface System unit backplane U0 1 P1 406x 0B01 Problem with internal RIO interface System unit backplane U0 1 P1 406x 0BF0 Problem with RIO interface I O slot 0 I O port 3 1 Check for system firmware updates 2 System unit backplane U0 1 P1 3 Call service support 406x 0C10 Proc 0 config error VPD mismatch for proc card 0 Service proces...

Page 183: ... on page 87 406x 0EB2 Attention line 1 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 87 406x 0EB3 Attention line 2 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 87 406x 0EB4 Attention line 3 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 87 406x 0EB5 Attention line 4 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 87 406x 0EB6 At...

Page 184: ...ce support 406x 0EE5 Firmware error no callout available 1 Check for system firmware updates 2 Call service support 4503 26F5 Description System backplane with 2 processors fault Action This error code indicates that the processor repeat gard function has deconfigured a processor Do the following 1 Go to the processor configuration deconfiguration menu located under the system information menu in ...

Page 185: ...e SMS menus Power off the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigure...

Page 186: ...look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system either before or after the boot to the SMS menus g...

Page 187: ... P1 460x 271C System backplane with 2 processors Replace the system backplane Location U0 1 P1 460x 28D0 Service processor Replace the service processor Location U0 1 P1 X1 4B23 26F5 Description 2 way processor card fault Action This error code indicates that the processor repeat gard function has deconfigured a processor Do the following 1 Go to the processor configuration deconfiguration menu lo...

Page 188: ...ured processor resides specified by the location code 4B2x 26F4 Description System backplane with 1 processor Action Replace the system backplane Location U0 1 P1 4B2x 26F5 Description System backplane with 2 processors Action Replace the system backplane Location U0 1 P1 4B2x 271B Description System backplane with 1 processor Action Replace the system backplane Location U0 1 P1 4B2x 271C Descript...

Page 189: ...or flash recovery Insert Diskette 2 A1FD 0003 Service processor flash recovery Insert Diskette 3 A1FD 0004 Service processor flash recovery Insert Diskette 4 Scan Dump Messages Error Code Description Action Possible Failing FRU A100 3000 Successful completion of scan dump Informational message may or may not be seen during a scan log dump A1FF 3000 Scan dump has been disabled Informational message...

Page 190: ...cessor program error 1 Update system firmware 2 Service processor Location U0 1 P1 X1 B10F 1000 Service processor DRAM failure Service processor Location U0 1 P1 X1 B10F 1002 Service processor failure Service processor Location U0 1 P1 X1 B10F 1005 Service processor failure Service processor Location U0 1 P1 X1 B10F 1007 Service processor failure Service processor Location U0 1 P1 X1 B10F 1008 Ser...

Page 191: ... P1 X1 B10F 1672 Service processor firmware update invalid Call service support B10F 1675 Service processor failure Service processor Location U0 1 P1 X1 B10F 1681 Service processor firmware update invalid Call service support B10F 1682 Service processor firmware update invalid Call service support B10F 1683 Service processor firmware update invalid Call service support B1xx 0013 An attempt was ma...

Page 192: ...e slow boot that calls out FRU s in the system unit c If a 4xxx yyyy error occurred during the slow boot replace the FRU s indicated by the location code s d If a 4xxx yyyy error did not occur during the slow boot replace v the service processor Location U0 1 P1 X1 v the system planar Location U0 1 P1 B1xx 4603 Service processor firmware corrupted 1 Reload system firmware 2 Service processor Locat...

Page 193: ...ation files 2 Check for system firmware update 3 Modem 4 Service processor Location U0 1 P1 X1 B1xx 4621 Modem disconnect failure 1 Check modem configuration files 2 Check for system firmware update 3 Modem 4 Service processor Location U0 1 P1 X1 B1xx 4622 Service processor failure 1 Operator panel Location U0 1 L1 2 Check for system firmware update 3 Service processor Location U0 1 P1 X1 Chapter ...

Page 194: ... Menu Then select option 4 Collect and Display the SPCN Trace Data 4 Power on the system 5 Wait 10 minutes after the system has reached the AIX prompt Look at the AIX error log for new B1xx 4633 errors with the word 13 values in bytes 68 and 69 in the error log entry If there are no B1xx 4633 errors with matching timestamps the SPCN down load was successful If the download failed again there is an...

Page 195: ... go to MAP 1540 Problem Isolation Procedures on page 87 B1xx 4651 CPU VPD fault System unit backplane Location U0 1 P1 B1xx 4660 Memory subsystem failure Go to MAP 1540 Problem Isolation Procedures on page 87 B1xx 4661 Memory card VPD failure Go to MAP 1540 Problem Isolation Procedures on page 87 B1xx 4662 Memory DIMM VPD failure Go to MAP 1540 Problem Isolation Procedures on page 87 B1xx 4670 Pro...

Page 196: ...isted in the Chapter 5 Error Code to FRU Index on page 131 and perform the indicated actions 2 The other possibility is that the operating system was not found during a prior boot attempt To determine if this occurred do the following a Look at the AIX error log entry containing B1xx4690 This will be a SCAN_ERROR_CHRP error with an identifier of BFEC0425 Look at the AIX error log entry containing ...

Page 197: ...k for system firmware updates 2 System unit backplane Location U0 1 P1 B1xx 4695 System power control network to service processor interface failure 1 Check for system firmware updates 2 Service processor Location U0 1 P1 X1 B1xx 4696 System firmware interface failure 1 Check for system firmware updates 2 Call service support B1xx 4698 Firmware problem 1 Check for system firmware updates 2 Call se...

Page 198: ...following values of bytes 68 and 69 from the AIX error log entry or on the first two bytes of word 13 from the service processor error log entry 2306 No processor card is detected a processor card is required for the system to boot Actions Replace the service processor location U0 1 P1 9906 Software problem during firmware update from operating system Actions 1 Check for a system firmware update t...

Page 199: ...ntry are also informational entries A009 The system received a power off request at run time from the HMC A719 Primary power failed the system switched to battery backup power For all other values of bytes 68 and 69 or the first two bytes of word 13 do the following 1 Check for system firmware updates 2 Reset the service processor by activating the pinhole reset switch on the operator panel 3 Call...

Page 200: ...ice processor by activating pinhole reset switch or by disconnecting then reconnecting power B1FD 001E Service processor recovery mode update fault Wrong firmware update diskette Insert correct diskette B1FD 001F Bad firmware update diskette Replace diskette Scan Log Dump Progress Codes A scan dump is the collection of chip data that the service processor gathers after a system malfunction such as...

Page 201: ...ard entry This error code is generated by the customer performing Problem Determination in the IntelliStation POWER 9114 Model 275 User s Guide Type 102 keyboard 1 Keyboard 2 Service processor Location U0 1 P1 X1 M0KB D003 The system did not respond to a keyboard entry This error code is generated by the customer performing Problem Determination in the IntelliStation POWER 9114 Model 275 User s Gu...

Page 202: ...ion Possible Failing FRU M0SC SI01 Unable to load diagnostics This error code is generated by the customer performing Problem Determination in the IntelliStation POWER 9114 Model 275 User s Guide Go to Boot Problems Concerns on page 128 184 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 203: ...n service mode ensures that the error state of the system that has been captured in NVRAM is available for your use in analyzing the problem The AIX error log and certain SMIT functions are only available when diagnostics are run from the disk drive When diagnostics are installed the device support for some devices might not get installed If this is the case that device does not display in the dia...

Page 204: ...o this in either of the following ways If the diagnostics were loaded in standalone mode press the F3 key until DIAGNOSTIC OPERATING INSTRUCTIONS displays Then press the F3 key once again to shut down the AIX operating system If the diagnostics were loaded in maintenance or concurrent mode type the shutdown F command v Under some conditions the system might stop with instructions displayed on atta...

Page 205: ...ing v Some display adapters and graphics related devices v Memory tested during POST v Processor tested during POST The following levels of testing exist in concurrent mode v The share test level tests a resource while the resource is being shared by programs running in the normal operation This testing is mostly limited to normal commands that test for the presence of a device or adapter v The su...

Page 206: ...done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is loaded follow the normal ...

Page 207: ...dapter or circuitry controlling the DVD ROM drive from which diagnostics were loaded cannot be tested Running the Standalone Diagnostics with CD ROM To load standalone diagnostics from the default boot list perform the following procedure 1 Verify with the system administrator and users that all programs may be stopped then stop all programs including the operating system 2 Remove all tapes disket...

Page 208: ...the IBM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter base Select AIX documentation The AIX Documentation CD contains the base set of publications for the operating system including system management and end user documentation To verify that the client system is registered on the NIM server and the diagnostic boot is enabled run the lsnim a Cstate Z C...

Page 209: ...The system starts loading packets while doing a bootp from the network Follow the instructions on the screen to select the system console v If Diagnostics Operating Instructions Version x x x displays standalone diagnostics have loaded successfully v If the AIX login prompt displays standalone diagnostics did not load Check the following items The network parameters on the client may be incorrect ...

Page 210: ...192 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 211: ...attaching an ASCII terminal to serial port 1 S1 or serial port 2 S2 After OK displays in the operator panel press any key on the keyboard to signal the service processor When you gain access the service processor prompts you for a password if one is set and when verified displays the service processor menus The service processor menu prompt represented by 0 or 1 indicates the serial port to which ...

Page 212: ...processor and the availability of the system Refer to Save or Restore Hardware Management Policies in the Introduction to Tasks and Service Aids section of the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 Menu Inactivity The service processor exits menu mode after ten minutes of inactivity and displays a message indicating that it has done so Press...

Page 213: ...include service processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is retain...

Page 214: ... heading in the following Main Menu illustration is example information only Service Processor Firmware VERSION 1F030521 Copyright 2003 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4 Language Selection Menu 5 Call In Call Out Setup Menu 6 Set System Name 99 Exit from Menus 0 v Service Processor Setup Menu See Service Pro...

Page 215: ...Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9 Scan Log Dump Setup Menu Currently As Needed 98 Return to Previous Menu 99 Exit from Menus 0 Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98...

Page 216: ...sor commands the system to resume the initial program load IPL This action is taken based on the assumption that the system is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access the operating system If the error threshold is reached by someone entering passwords remotely the service processor commands the sy...

Page 217: ...emote users providing local users with the capability to monitor remote sessions Console mirroring can be enabled for the current session only For more information see Console Mirroring on page 223 v Start Talk Mode In a console mirroring session it is useful for those who are monitoring the session to be able to communicate with each other Selecting Start Talk Mode activates the keyboards and dis...

Page 218: ...the system reset string option to enter the system reset string which resets the machine when it is detected on the main console on Serial Port 1 After serial port snooping is correctly configured at any point after the system is booted to the operating system whenever the reset string is typed on the main console the system uses the service processor reboot policy to restart Because pressing Ente...

Page 219: ...e AIX diagnostic service aids Option 2 displays the following screen Scan Log Dump Setup Menu 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 2 Select from the following options As Requested 1 Optimum 2 Complete 3 Minimum 4 Enter New Option 0 The scan log dump content can be set to the following 1 As Requested ...

Page 220: ...wer Control Menu This menu is used to set power control options Other menus that control boot options are available from this menu SYSTEM POWER CONTROL MENU 1 Enable Disable Unattended Start Mode Currently Enabled 2 Ring Indicate Power On Menu 3 Reboot Restart Policy Setup Menu 4 Power On System 5 Power Off System 6 Enable Disable Fast System Boot Currently Fast Boot 7 Boot Mode Menu 98 Return to ...

Page 221: ...is the process of bringing up the system hardware for example from a system reset or power on Restart is activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Number of reboot attempts If the system fails to successfully complete the boot process it attempts to reboot the number of times specified Entry values equal to or greater than 0 ...

Page 222: ...orresponding to the selected number toggles between Disabled to Enabled If a boot mode is Enabled the boot mode selected is performed and the Disabled Enabled selection is reset to Disabled The following describes each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS Menu Service Mode Boot from Saved List This selection causes the sys...

Page 223: ...ess now VPD from all devices in the system is displayed v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom...

Page 224: ...ble CPU Repeat Gard Currently Enabled 78 Enable Disable Dynamic Processor Sparing if available Currently Disabled 1 0 3 0 00 Configured by system 2 1 3 1 00 Deconfigured by system 98 Return to Previous Menu 0 Note This table is built from vital product data collected during the last boot sequence The first time the system is powered on or after the system s nonvolatile RAM NVRAM has been erased th...

Page 225: ...ilable to Linux can be determined by issuing the following command on the Linux command line cat proc cpuinfo grep POWER v Memory Configuration Deconfiguration Menu Enable Disable Memory Repeat Gard Memory repeat gard will automatically deconfigure a quad of memory during a system boot if a memory DIMM has failed BIST built in self test caused a machine check or check stop or has reached a thresho...

Page 226: ...oot into AIX The fields in the previous table represent the following Column 1 1 Menu selection index DIMM number Column 2 xx xx DIMM address used by service processor Column 3 00 Error status The error status of the each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recover...

Page 227: ...ased on the speed of the processors in the system Processor Speed I O Type 1 way 1 00 GHz Processor AD 1 way and 2 way 1 45 GHz Processors A9 You will be asked to make the following entries 1 For the I O drawer address type 1 2 For the I O type type the appropriate value from the table above If either value is not valid a failure message displays on the console Press Enter to return to the Power C...

Page 228: ...t available on this system Notes 1 Some processor card changes cause the default performance mode to change This new setting is not reflected in the menu until after the system is rebooted with the new configuration 2 If the NVRAM has been cleared the default performance mode and the current performance mode will indicate uninitialized If you want to override the default setting a brief descriptio...

Page 229: ...al Port Selection Menu 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit from Menus 0 v Modem Configuration Menu see Modem Configuration Menu on page 212 v Serial Port Selection Menu see Serial Port Selection Menu on page 212 v Serial Port Speed Setup ...

Page 230: ..._sp 10 modem_m1_sp 7 modem_f0_sp 11 modem_m0_sp 8 modem_f1_sp 12 modem_m1_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu 0 For information on choosing a modem configuration file see Sample Modem Configuration Files on page 323 and Transfer of a Modem Session on page 329 Serial Port Selection Menu This menu allows you to enable or disable the call in and call out f...

Page 231: ...ministration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voice Telephone Number Currently Unassigned 5 Customer System Telephone Number Currently Unassigned 98 Return to Previous Menu 0 v Service Center Telephone Number is the number of the service center computer The service center usually includes a computer that takes calls from ...

Page 232: ...sentatives need this number to make direct contact with your system for problem investigation This is also referred to as the call in phone number Call Out Policy Setup Menu Call out settings can be set using the following menu CALL OUT POLICY SETUP MENU 1 Call Out policy First All Currently First 2 Remote timeout in seconds Currently 120 3 Remote latency in seconds Currently 2 4 Number of retries...

Page 233: ...n center telephone number v Digital pager telephone number Service Processor Parameters in Service Mode When the system is in service mode the following service processor parameters are suspended v Unattended Start Mode v Reboot Restart Policy v Call Out v Surveillance When service mode is exited the service processor functions are reactivated System Power On Methods This section discusses the fol...

Page 234: ... Processor Reboot Restart Recovery Reboot describes bringing the system hardware back up for example from a system reset or power on The boot process ends when control passes to the operating system process Restart describes activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Boot IPL Speed When the system enters reboot recovery slow I...

Page 235: ... did not set a policy the service processor refers to enable supplemental restart policy for its action Enable supplemental restart policy The default setting is yes When set to yes the service processor restarts the server when the operating system loses control and either The Use OS Defined restart policy is set to No OR The Use OS Defined restart policy is set to Yes and the operating system ha...

Page 236: ...ated at the same time They are v System power control network programming v Service processor programming v IPL programming v Run time abstraction services It is strongly recommended that you create a set of firmware update diskettes from the Web site as soon as possible after a system is installed The diskette images can be downloaded to any personal computer pSeries or RS 6000 system with Intern...

Page 237: ...vice processor main menu System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as root user 2 If the tmp fwupdate directory does not exist create it by issuing the following command mkdir tmp fwupdate 3 The firmware update file must be downloaded or copied into the tmp fwupdate directory on the syst...

Page 238: ...d user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update diskettes as needed Updating System Firmware from the AIX Service Aids Refer to the detailed instructions that are provided on CORE or the Web site with the latest image Note Because the system always reboots itself during this type of firmware update...

Page 239: ... a threshold of recovered failures that results in a predictive callout as determined by the processor run time diagnostics in the service processor During boot time the service processor does not configure processors or memory DIMMs that are marked bad If a processor or memory DIMM is deconfigured the processor or memory DIMM remains offline for subsequent reboots until it is replaced or repeat g...

Page 240: ...ystem is running It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat Operating system surveillance is not enabled by default allowing you to run operating systems that do not support this service processor option You can also use service processor menus and AIX service aids to enable or disable operating system surveilla...

Page 241: ...ause the service processor to retry continuing to place pager calls for the number of retries specified in the call out policy setup menu These retries result in redundant pages Console Mirroring Console mirroring allows a user on one serial port to monitor the service processor activities on another serial port This can be done on the locally attached monitor window or windows remotely attached t...

Page 242: ...B1004999 Enter error number for more details Press Return to continue or x to return to menu Press C to clear error log any other key to continue Note The time stamp in this error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number pro...

Page 243: ...rogress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2 I2 E1 0539 0776 U0 1 P2 I3 T1 E139 E1FB E139 E183 Press Return to continue or x to return to menu EAA1 U0 1 P1 I4 E172 U0 1 P1 E172 U0 1 P1 I4 E172 U0 1 P1 94BB 9109 9380 9108 9107 9106 9105 9118 91...

Page 244: ... or power on command but moves through the phase and into the bring up phase Access the SMS menus or the service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of the following ways v With the system off and power connected the normal path recognized by OK in the LCD display OR v With the system on after an operating system fault recogni...

Page 245: ... service processor displays data on the operator panel v Environmental Monitoring The service processor provides expanded error recording and reporting v System Firmware Surveillance Heartbeat Monitoring The service processor monitors and times the interval between system firmware heartbeats v Responding to System Processor Commands The service processor responds to any command issued by the syste...

Page 246: ...228 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 247: ... the word keyboard appears and before the word speaker appears After the system management services starts the following screen displays Main Menu 1 Select Language 2 Change Password Options NOT available in LPAR mode 3 View Error Log 4 Setup Remote IPL Initial Program Load 5 Change SCSI Settings 6 Select Console NOT available in LPAR mode 7 Select Boot Options Navigation keys X eXit System Manage...

Page 248: ...ous page of the list Note The lowercase navigation key has the same effect as the uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing enter if applicable or selecting a navigation key 230 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 249: ...o select from password utilities Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Set Privileged Access Password The privileged access password protects against the unauthorized...

Page 250: ...g Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Note The time stamp in his error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT Operating system error logs have more information available and can time stamp with your l...

Page 251: ...rvices Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the IP Internet Protocol parameters option displays the following menu IP Parameters 10 100 Mbps Ethernet PCI Adapter II U0 1 P1 E1 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Navigation keys M return to main m...

Page 252: ...ber of the menu item and press Enter or Select a Navigation key _ Selecting the Spanning Tree Enabled menu allows you to enable or disable the spanning tree flag If this flag is enabled because the network the system is being attached to supports spanning trees the firmware will impose a waiting period of 60 seconds before the adapter is allowed to communicate with the network If this flag is disa...

Page 253: ... the ping test passes or fails the firmware will stop and wait for a key to be pressed before continuing Change SCSI Settings This option allows you to view and change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Hardware Spin Up Delay 2 Change SCSI Id Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type th...

Page 254: ...s Type the number of the menu item and press Enter or Select a Navigation key _ Option 1 Select Install or Boot a Device allows you to select a device to boot from or install the operating system from This selection is for the current boot only Option 2 Select Boot Devices allows you to set the boot list Option 3 Multiboot Startup toggles the multiboot startup flag which controls whether the multi...

Page 255: ...ey _ If a device is selected that does not reside in the system a menu with the following message displays THE SELECTED DEVICES WERE NOT DETECTED IN THE SYSTEM Press any key to continue If hard drive is selected the following menu displays Select Hard Drive Type 1 SCSI 2 SSA 3 SAN 4 None 5 List All Devices Navigation keys M return to main menu ESC key return to previous screen X eXit System Manage...

Page 256: ...vice is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or service mode The following is an example of this menu Select Task SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 1 Information 2 Normal Mode Boot 3 Service Mode Boot Navigation keys M return to main menu ESC key retu...

Page 257: ...turn to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ When any of the options 1 5 is selected the Device Type screen will be displayed which will be similar to the following Select Device Type 1 Diskette 2 Tape 3 CD DVD 4 IDE 5 Hard Drive 6 Network 7 None 8 List All Devices Navigation keys M return to main menu ESC k...

Page 258: ...ress Enter or Select a Navigation key _ Selecting Information will display a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable DEVICE SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 NAME sd DEVICE TYPE block Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of...

Page 259: ...evious screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Restore Default Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in the system The default boot list is 1 Primary diskette drive if installed 2 DVD ROM drive if installed 3 Tape ...

Page 260: ...flag which controls whether the multiboot menu is invoked automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit to boot your system 242 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 261: ...hat all power cables have been unplugged DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables ...

Page 262: ...ped in antistatic bags to prevent this damage Take the following precautions v If you have an antistatic wrist strap available use it while handling the device v Do not remove the device from the antistatic bag until you are ready to install the device in the system v With the device still in its antistatic bag touch it to the metal frame of the system v Grasp cards and boards by the edges Hold dr...

Page 263: ...emory DIMMs Memory DIMMs on page 293 Operating Position Placing the Model 275 into the Service and Operating Position on page 248 Operator Panel Operator Panel and Power Cable on page 283 Power Supply Power Supply on page 287 Service Position Placing the Model 275 into the Service and Operating Position on page 248 SCSI Media Device SCSI and Power Cable Removing SCSI Media Device Cables on page 27...

Page 264: ...the information displayed on the operator panel before turning off the system power Before removing power from the system ensure that the shutdown process is complete Failure to do so can result in the loss of data Some option installation procedures do not require the system to be stopped for installation The option installation procedures in this chapter will direct you here if stopping the syst...

Page 265: ...owing a The power LED begins to blink visibly faster b The system cooling fans are activated after approximately 30 seconds and begin to accelerate to operating speed c There is approximately a 30 second transition period between the time the power on button is pressed and the power LED remains on solid no longer blinking The power LED stays on solid and progress indicators also referred to as che...

Page 266: ...he Model 275 can be placed on its side When you are finished working on the system return it to the position in which it was placed for user operations Attention The system weighs between 34 kg 75 pounds and 41 kg 90 pounds Do not try to lift the system by yourself 248 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 267: ...proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the cover removed might damage system components 1 3 5 6 2 4 5 1 Model 275 4 Thumbscrews 2 Service Access Cover Pin Slots 5 Service Access Cover Pins 3 Service Access Cover 6 Service Access Cover Handle Replacing the Service Access Cover To replace the se...

Page 268: ...m 4 Lift the door up to release it from the lower retaining post 1 System Unit 5 Bezel Door Handle 2 Bezel Door Post Hole 6 Bezel Door Release Tab 3 Bezel Door Top Retaining Post 7 Bezel Door Lower Retaining Post 4 Bezel Door Replacing the Bezel Door To replace the bezel door do the following 1 Set the bezel door on the lower retaining post See the preceding illustration 2 Rotate the bezel door to...

Page 269: ...l locking tabs 1 3 2 5 6 4 1 Model 275 4 Front Door 2 Bezel Release Levers 5 Lower Bezel Locking Tabs 2 3 Front Bezel 6 Lower Bezel Retaining Slots 2 Replacing the Front Bezel To replace the front bezel do the following 1 Place the two lower bezel locking tabs into the retaining slots located on the system base 2 Rotate the bezel up toward the top of the system ensuring that the aligning pins are ...

Page 270: ...use adapters of this type in this system you must remove the blue handle or support from the card 2 If the PCI adapter dividers are removed note their location so that they can be returned to the same place in the system Decide which PCI slot you will use before you begin to install a new PCI adapter in your system See the RS 6000 pSeries PCI Adapter Placement Reference order number SA38 0538 for ...

Page 271: ... remove then label and disconnect all cables attached to that adapter 6 Record the slot number and location of each adapter being removed Note Adapter slots are numbered on the rear of the system 7 Before handling any card board or memory DIMM refer to Handling Static Sensitive Devices on page 244 8 If you are removing a short adapter continue to the next step If you are removing a long adapter un...

Page 272: ...e adapter in a safe place 12 If you are removing a PCI adapter as part of another procedure return to that procedure If not continue to the next step 13 If you do not plan to install another adapter into the vacated slot seal the expansion slot using an expansion slot cover If you are installing another adapter go to Replacing or Installing a Non Hot Pluggable PCI Adapter on page 255 14 If you hav...

Page 273: ...ters that can be used in this system 6 If necessary remove the adapter expansion slot shield 7 Before handling any card board or memory DIMM refer to Handling Static Sensitive Devices on page 244 8 If necessary remove the adapter from the antistatic package Attention Avoid touching the components and gold edge connectors on the adapter 9 Place the adapter component side up on a flat static protect...

Page 274: ... adapter faceplate dotted lines 3 Adapter Retainer Assembly retainer seat down and the locking latch in the unlocked position 15 Connect the adapter cables 16 Replace the service access cover as described in Replacing the Service Access Cover on page 249 17 Reconnect the power source to the system 18 Return the system to the operating position as described in Placing the Model 275 into the Service...

Page 275: ... See the following illustration 5 Because the PCI adapter dividers are near to the PCI adapters refer to Handling Static Sensitive Devices on page 244 If the PCI adapter divider you are removing has PCI adapters adjacent to it remove the adjacent PCI adapters as described in Removing a Non Hot Pluggable PCI Adapter on page 253 6 Locate the PCI adapter divider you want to remove 7 If you are removi...

Page 276: ...er into place 5 If necessary replace the PCI adapter cards as described in Replacing or Installing a Non Hot Pluggable PCI Adapter on page 255 6 If you are replacing or installing a short adapter divider continue to the next step If you are replacing or installing a long adapter do the following a Close and latch the PCI adapter light pipe plate attached to the fan tray b Note the guide grooves lo...

Page 277: ...ll the light pipe out of the PCI adapter divider 1 2 1 PCI Adapter Long 2 Light Pipe Replacing the PCI Adapter Divider Light Pipes To replace an PCI adapter divider light pipe do the following 1 Locate the light pipe slot in the PCI adapter divider you want to use 2 Place the light pipe into the slot and press it into place 3 Replace the PCI adapter divider as described in Replacing a PCI Adapter ...

Page 278: ...essor PCI backplane is replaced If you need to save the settings manually follow the procedure under Save the Service Processor Settings Manually Save the Service Processor Settings Manually To save the customer s service processor settings do the following 1 Turn off power as described in Stopping the System on page 246 2 At the Service Processor Main Menu select option 3 System Information Menu ...

Page 279: ... releases the spring latch located on the bottom side of each handle 9 Lift the service processor assembly handles until they are perpendicular 90 degrees to the top of the assembly By placing the handles perpendicular to the top of the service processor assembly the base or hinged portion of each handle acts as a cam and helps pry the service processor assembly from its connector located on the s...

Page 280: ...ce processor assembly by the handles lower the service processor assembly into place Note Ensure that the two pins on the top flange of the service processor assembly align with the corresponding service processor assembly alignment pin holes in the rear bulkhead while you press the service processor assembly into place 5 Press firmly on the top of the service processor assembly until you feel it ...

Page 281: ...kup copy of the service processor settings Use the Save or Restore Hardware Management Policies in the Introduction to Tasks and Service Aids section of the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 to restore the service processor settings saved in NVRAM If you cannot run the appropriate task or the service processor settings were not backed up...

Page 282: ...38 0509 to back up the service processor settings saved in NVRAM 2 If you cannot find or create a backup copy of the service processor settings as described in the previous notes the service processor settings must be saved manually so that they can be restored manually after the battery is replaced If you need to save the settings manually follow the procedure under Save the Service Processor Set...

Page 283: ...be reentered 9 Start the system as described in Starting the System on page 247 Notes a If you are replacing a service processor assembly on a system running AIX set the time and date using the operating system date command or smitty b To restore the service processor settings and to set the date and time using the service processor if the system is running Linux use this method see Saving and Res...

Page 284: ...e service position as described in Placing the Model 275 into the Service and Operating Position on page 248 2 Remove the service access cover as described in Removing the Service Access Cover on page 249 3 Locate the system fans as shown in the following illustration 4 Pull on the orange locking knob of the failing fan until you feel it unlock 5 Press and hold the plastic tab attached to the fan ...

Page 285: ...the failure despite its having been repaired Use the crontab l command to read the crontab file to determine if an entry exists Use the crontab e command to edit the file To replace a hot swap system fan do the following 1 Pull up on the orange locking knob on the replacement fan to ensure that it is in the unlocked position 2 Align the fan with the slot in the fan tray assembly with the fan power...

Page 286: ...o the following a Remove the front bezel as described in Removing the Front Bezel on page 251 b Press the blue media bay chassis latches and pull the media bay chassis forward in the system chassis but do not remove it from the system chassis To identify the media bay chassis latches see the illustrations in Removing the Media Bay Chassis on page 285 6 Locate the fan tray as shown in step 11 7 Rel...

Page 287: ...the fan tray with the guide rails in the system chassis 4 Lower the fan tray into the system with the LED light pipe cover plate toward the LED light pipes and press it down into place 5 Press the blue locking knobs down until you feel them lock 6 Press the LED light pipe cover plate down over the latch and LED light pipes until you feel it lock into place Ensure the LED light pipes align with the...

Page 288: ...perating position as described in Placing the Model 275 into the Service and Operating Position on page 248 10 Start the system as described in Starting the System on page 247 270 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 289: ...n error 2 Slimline media devices are not hot swappable Removing a Slimline Media Device To remove a Slimline media device do the following 1 Stop the system as described in Stopping the System on page 246 2 Place the system into the service position as described in Placing the Model 275 into the Service and Operating Position on page 248 3 Disconnect the power source from the system Note This syst...

Page 290: ...n a single ended cable will be connected to the rear of the DVD RAM and routed through the system to a single ended SE SCSI adapter See the illustration on page 274 Removing a SCSI Media Device To remove a SCSI media device do the following 1 Shut down the system as described in Stopping the System on page 246 2 Disconnect the power source from the system Note This system may be equipped with a se...

Page 291: ...s backplane If necessary plug the audio card cable into the rear of the SCSI media device To see the location and routing of the SCSI media device cables go to page 274 5 Replace the media bay chassis as described in Media Bay Chassis on page 285 Note Reconnect the cables that are routed into the system that were plugged into the connectors on the media bay chassis when it was removed 6 Replace th...

Page 292: ...vice SCSI Cable 10 Slimline Media Devices 5 DVD RAM Cable Slimline Media Device 11 SCSI Media Device 6 PCI Adapter Slots Replacing SCSI Media Device Cables To replace a SCSI media device cable do the following 1 Identify the cable you want to replace 2 Plug the cable into the appropriate connectors on the SCSI media device and on the media bay chassis or audio card If you are replacing the audio c...

Page 293: ...el in the empty disk drive slot or follow the procedures for adding a disk drive as described in Hot Swap Disk Drives on page 276 1 2 3 4 4 5 1 Filler Panel Upside Down with Bezel Attached 3 Filler Panel Release Tab 4 Disk Drive Bezel 2 Disk Drive Bezel Handle 5 Disk Drive Replacing or Installing a Disk Drive Bezel onto a Disk Drive To replace or install a disk drive bezel onto a disk drive or fil...

Page 294: ...k drive from the system configuration before you proceed with physically removing the disk drive The following procedure is one example of how the customer can remove this disk drive from the system configuration Before a disk is removed from a volume group all data should be backed up and the data removed from the disk to be replaced Use AIX Logical Volume Manager to perform this task Before remo...

Page 295: ... any hot swappable device A system with Linux installed must be shut down and powered off before replacing any disk drive Use the non hot swappable procedures when replacing a disk drive with the Linux operating system installed To remove a hot swap disk drive do the following 1 Before removing the disk ensure all data has been saved 2 Deconfigure the drive you are removing from the system See Dec...

Page 296: ...1 System Unit 2 Disk Drive 3 Disk Drive Release Handle 12 Press F10 to exit smitty 278 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 297: ... shut down and powered off before replacing any disk drive Use the non hot swappable procedures when replacing a disk drive with the Linux operating system installed To replace or install a hot swap disk drive see the illustration on page 278 and do the following 1 Install the disk drive bezel as described in Disk Drive Bezels and Fillers on page 275 2 Ensure the handle on the front of the disk dr...

Page 298: ...te the disk drive s bay location so that it can be replaced in the same slot 5 Remove the disk drive by placing the disk drive release handle into the open position perpendicular to the drive and pulling the hot swap disk drive away from the bay See the illustration on page 278 Replacing or Installing a Hot Swap Disk Drive with the System Power Off A hot swap disk drive is replaced or installed in...

Page 299: ...vice and Operating Position on page 248 4 Remove the service access cover as described in Removing the Service Access Cover on page 249 5 Remove the fan tray assembly as described in Removing the Fan Tray Assembly on page 268 6 Before handling any card board or DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on...

Page 300: ...the disk drive backplane or filler into the system chassis at an angle to the chassis hooks and align the hooks with the blue guides on the disk drive backplane 6 Tip the disk drive backplane or filler forward onto the chassis hooks then firmly press the disk drive backplane or filler into the connector until you feel the latch tabs lock into place 7 Press the disk drives back into place and close...

Page 301: ...ith a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 3 Place the system into the service position as described in Placing the Model 275 into the Service and Operating Position on page 248 4 Remove the front bezel as described in Removing the Bezel Door on page 250 5 Locate the operator panel as shown in the foll...

Page 302: ...urn the system to the operating position as described in Placing the Model 275 into the Service and Operating Position on page 248 8 Start the system as described in Starting the System on page 247 Removing the Operator Panel Power Cable To remove the operator panel power cable do the following 1 Remove the operator panel as described in Removing the Operator Panel on page 283 2 Disconnect the ope...

Page 303: ...from the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 4 Remove the front bezel as described in Bezels on page 251 5 Press the media bay chassis latches and pull the bay chassis out of the system chassis Note If there is a SCSI media device installed in the SCSI me...

Page 304: ...l the latches lock 2 Replace the front bezel as described in Bezels on page 251 3 Reconnect all system power cables 4 Return the system to the operating position as described in Placing the Model 275 into the Service and Operating Position on page 248 5 Start the system as described in Starting the System on page 247 286 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 305: ...wer Supply with the System Power Off on page 288 v If you are installing a second power supply or replacing one of two power supplies present in the system go to Installing or Replacing a Power Supply with the System Power On on page 291 DANGER Do not attempt to open the covers of the power supply Power supplies are not serviceable and are to be replaced as a unit D02 Power Supply LEDs The power s...

Page 306: ...ion as described in Placing the Model 275 into the Service and Operating Position on page 248 4 Remove the service access cover as described in Removing the Service Access Cover on page 249 5 Wait at least 10 seconds before performing the next step 6 Grasp the ends of the power supply handles and press the retractable spring activated portion of each handle This action releases the spring latch lo...

Page 307: ...nged portion of each handle acts as a cam and helps pry the power supply from its connector located on the system backplane 1 Service Access Cover 4 Power Supply 1 Primary 2 Power Supply Filler Panel 5 Power Supply Release Handle 3 System 8 After the power supply is released from its connector pull the power supply straight out from the system Chapter 9 Removal and Replacement Procedures 289 ...

Page 308: ...power supply into the power supply bay 5 Lower the power supply handles carefully pressing the power supply into the connector The spring latch located on the underside of each handle will snap into place indicating that the power supply is seated correctly and locked into position 1 Power supply 4 Fault LED Amber 2 Power supply handle 2 5 DC Good LED Green 3 Spring Latch 2 6 AC Good LED Green 6 P...

Page 309: ...ivated portion of each handle This action releases the spring latch located on the bottom side of each handle See the following illustration 3 Lift the power supply release handles until they are perpendicular 90 degrees to the top of the power supply By placing the handles perpendicular to the top of the power supply the base or hinged portion of each handle acts as a cam and helps pry the power ...

Page 310: ...e the power supply from the system and repeat the procedure starting with step 6 on page 291 If after repeating the procedure the power supply in not operating normally contact your service representative 11 Replace the service access cover as described in Replacing the Service Access Cover on page 249 12 Return the system to the operating position as described in Placing the Model 275 into the Se...

Page 311: ...ervice position as described in Placing the Model 275 into the Service and Operating Position on page 248 6 Remove the service access cover as described in Removing the Service Access Cover on page 249 7 Remove the fan tray assembly as described in Removing the Fan Tray Assembly on page 268 8 If necessary to access DIMM positions on the system backplane remove the power supply filler and the power...

Page 312: ...r 6 Secure the memory DIMM with the locking tabs located at each end of the DIMM connector as shown in the following illustration Note Memory DIMMs must be installed in quads groups of 4 and in the correct slot The only two valid slot combinations that you can use are 1 3 6 and 8 OR 2 4 5 and 7 See the illustration in Memory DIMM Locations on page 13 1 Locking Tabs unlocked position 2 Locking Tabs...

Page 313: ...n completely disconnected 3 If you are removing the 1 8V or 2 5V module disconnect the power cables from the primary power supply and secondary power supply if present 4 Place the system into the service position as described in Placing the Model 275 into the Service and Operating Position on page 248 5 Remove the service access cover as described in Removing the Service Access Cover on page 249 6...

Page 314: ...tion 4 Carefully grasp the voltage regulator module along two edges and align it with the connector 5 Insert the voltage regulator module into the connector 6 Secure the voltage regulator module with the connector tabs located at each end of the module connector as shown in the following illustration 2 2 1 1 1 Connector Tabs unlocked position 2 Connector Tabs locked position 7 Do one of the follow...

Page 315: ...able PCI Adapter on page 253 9 Remove the PCI adapter dividers as described in Removing a PCI Adapter Divider on page 257 10 Remove both power supplies if two are present in the system or remove the power supply and filler as described in Removing a Power Supply with the System Power Off on page 288 11 Remove the service processor assembly as described in Removing the Service Processor Assembly on...

Page 316: ...ffs attached to the chassis base may damage the components attached to the bottom of the system backplane Do not lift the system backplane by any of the attached modules 21 Place the system backplane in a safe place 298 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 317: ...ischarge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 244 2 If necessary remove the system backplane from the antistatic package 3 Carefully grasp the system backplane along two edges 4 Lower the system backplane at an angle with the rear of the backplane connecting with the system chassis first 5 Slide the system backplane towards the rear of the ...

Page 318: ...ce the power supply and filler as described in Replacing a Power Supply with the System Power Off on page 290 16 Replace the PCI adapter dividers as described in Replacing a PCI Adapter Divider on page 258 17 Replace the PCI adapters Replacing or Installing a Non Hot Pluggable PCI Adapter on page 255 18 Replace the service access cover as described in Replacing the Service Access Cover on page 249...

Page 319: ...Chapter 10 Parts Information This chapter contains parts information for the IntelliStation POWER 9114 Model 275 301 ...

Page 320: ...System Parts 302 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 321: ...P5867 1 Slimline Device Filler 12 See note 1 1 Optional SCSI Media Device 13 See note 2 4 Disk Drives 14 53P4612 3 Fan 97P3153 Quiet Fan 15 53P4483 1 Fan Tray Cable 16 97P2304 1 Fan Tray 17 See note 1 Disk Drive Backplane Filler 18 00P5684 1 Disk Drive Backplane 19 53P4521 1 PCI Mounting Divider 20 53P3935 1 Power Supply Mounting 09P3744 7 Power Supply Mounting Screw 21 See note 1 1 System Backpla...

Page 322: ...4 53P6230 1 Operator Panel 5 53P6136 1 Front Bezel Door 6 53P6133 1 Front Bezel 7 97P2987 1 Filler panel front Notes 1 For reference only 2 For information about adapters devices and cables for your system see RS 6000 Eserver pSeries Adapters Devices and Cable Information for Multiple Bus Systems order number SA38 0516 304 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 323: ...er Units Per Assembly Description 1 System Chassis 2 97P2313 1 Media Bay Chassis 3 53B4483 1 Operator Panel Cable 4 53P6230 1 Operator Panel 5 97P2342 1 Fan Tray Assembly Cable 6 97P2304 1 Fan Tray Note See RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems for part numbers Chapter 10 Parts Information 305 ...

Page 324: ... S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana China Macau S A R Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 5 13F9997 Denmark 6 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 7 14F0033 Bahrain Bermuda Brunei Channel ...

Page 325: ...102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italian ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID 443 08L0914 1 Keyboard 102 Spanish ID 172 08L0915 1 Keyboard 102 Swedish Finnish ID 153 08L0916 1 Keyboard 105 Swiss F G ID 150 08L0917 1 Keyboard 102 UK English ID 166 93H8153 1 Keyboard US Englis...

Page 326: ...garian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163 07L9468 1 Keyboard 102 Romainian ID 446 07L9469 1 Keyboard 101 Russian ID 443 07L9470 1 Keyboard 102 Serbian ID 118 07L9471 1 Keyboard 102 Slovak ID 245 07L9472 1 Keyboard 102 Spanish ID 172 07L...

Page 327: ...tem is in standby mode Solid When power button has been pressed Note There is approximately a 30 second transition period from the time the power on button is pressed to when the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals speed up 6 Power On Button Turns the system power on and off 7 Service Processor Reset Switch Pinhole Service Pe...

Page 328: ... Front and Rear Amber Normal Fault Identify Power Operator Panel Green No AC System On Standby Fan AC Input Good FRU Internal Green No Input Input Good N A Identify FRU Internal Amber Normal N A Identify Power Supply AC Input Good FRU Internal Green No Input Input Good N A Identify Fault FRU Internal Amber Normal Fault 1 Identify1 2 Fault2 DC Output Good FRU Internal Green All Power Sup Outputs Of...

Page 329: ...ride and other battery packs from IBM Equipment For information on proper disposal of these batteries please contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call Environmental Design The environmental efforts that have gone into the design of this system signify IBM s commitment to improve the quality of its products and processes Some of these ...

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Page 331: ...ountry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ap...

Page 332: ...314 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 333: ...rivileged User Menus on page 195 6 Enable surveillance See Service Processor System Monitoring Surveillance on page 222 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 211 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attach modems if needed See Accessing the Service Processor Menus Remotely on page 193 11 Plug in the system Note Make sure that ...

Page 334: ... 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your system again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your system 8 The message No Carrier displays on your remote terminal Testing Call Out During the setup you entere...

Page 335: ...orts are configured nothing will be listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit SMIT Appen...

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Page 337: ...line is entered the screen moves down one line Auto LF Off Off Off For the On setting pressing the Return key moves the cursor to the first character position of the next line For the Off setting pressing the Return key moves the cursor to the first character position of the current line The CR and LF characters are generated by the New line setting CRT saver Off Off 10 The 10 setting causes the d...

Page 338: ...CR character as the line turnaround character Interface EIA 232 EIA 232 EIA 232 Uses the EIA 232 interface protocol Line control IPRTS IPRTS IPRTS Uses the permanent request to send IPRTS signal to communicate with system unit Break signal ms 500 500 500 The terminal sends a break signal to the system unit within 500 ms after the Break key is pressed Send null suppress On On Trailing null characte...

Page 339: ... the Insert key is pressed Additional Printer Attributes The following printer attributes are for a printer attached to the 3151 3161 and 3164 terminals Printer Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Settings Description Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per second line speed to communicate with the system unit Word length bits 8 8 8 Selects eight...

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Page 341: ... custom setup The sample modem configuration files are located in the usr share modems subdirectory if your system server is running AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0...

Page 342: ...Zn configuration file modem_z0 cfg is recommended Go to step 7 5 Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share modem_m1 cfg as models to help you create a file for your particular modem See Customizing the Modem Configuration...

Page 343: ...ssage causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Using the Generic Sample Modem Configuration Files The following table contains information to help you determine which modem configuration file to use with various modems Modem Setup Z Setup Z0 Rare S...

Page 344: ... and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual 2 Copy the usr share modems mode...

Page 345: ...Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configur...

Page 346: ...ommunications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions...

Page 347: ...fter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observa...

Page 348: ...ted as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or th...

Page 349: ...TO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independen...

Page 350: ...se code Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to...

Page 351: ...s successful send ATV0S0 0 r Numeric response code Auto Answer OFF expect 0 r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix E Modem Configurations 333 ...

Page 352: ...r PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retrain with adaptive rate Set 6second expect 0 r or OK r n timeout 2 Confirm commands successful send ATV0X0S0 0 r Numeric response code AT compa...

Page 353: ...ge send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send ATH0 r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F E0E0 r Reset to factory defaults E0 data compression disabl...

Page 354: ...onses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are...

Page 355: ...wer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm succes...

Page 356: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 338 IntelliStation POWER 9114 Model 275 Service Guide ...

Page 357: ...ic responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 ...

Page 358: ...t AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confi...

Page 359: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix E Modem Configurations 341 ...

Page 360: ... echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem ...

Page 361: ...ponse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore fir...

Page 362: ...and to factory default choices Fn but doesn t work properly with this setup file setup F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has c...

Page 363: ...10 r or 5 r or 1 r busy 7 r timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disconnect delay 2 Separate from previous data send Assure command mode delay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem re...

Page 364: ...1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f1 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT F1 reset ...

Page 365: ...quote marks condout send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r ...

Page 366: ...4 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n tim...

Page 367: ... power present LED does not come on 33 checkpoints 34 105 boot problems 128 firmware 114 service processor 106 code error 131 common firmware error codes 171 component LEDs 309 configuration client 191 NIM server 190 configure memory 221 processor 221 configuring disk drives hot swap 276 confirming initial error code 131 console mirroring 223 enable disable 199 console strategy 5 covers 249 custom...

Page 368: ... DIMM present bits 170 FRU isolation 35 G general user menu 195 H handling static sensitive devices 244 highlighting xv HMC attached system error interrogation 38 hot swap disk drive configuration 276 hot swap disk drives 276 hot swap system fans 266 locations 10 I index error code to FRU 131 indicators POST 6 information accessing xv information reference 1 installation procedures disk drive beze...

Page 369: ...ial port selection 212 serial port speed setup 213 setup 197 system information 205 system power control 202 telephone setup 213 user privileged 195 messages service processor checkpoints 106 modem configuration file selection 324 configurations 323 transfer 329 modem_f cfg sample file 342 modem_f0 cfg sample file 344 modem_f1 cfg sample file 346 modem_m0 cfg sample file 331 modem_m1 cfg sample fi...

Page 370: ...bezel door 250 disk drive backplane and filler 281 disk drive bezel 275 disk drives hot swap 277 disk drives power off 280 fan tray assembly 268 fans hot swap 266 front bezel 251 media bay chassis 285 memory DIMMs 293 non hot pluggable PCI adapters 253 operator panel 283 operator panel power cable 284 PCI adapter dividers 257 PCI adapter divider light pipes 259 power supply 288 SCSI media device c...

Page 371: ... service mode 215 processor configuration deconfiguration menu 206 reboot restart policy setup menu 203 service processor continued reboot restart recovery 216 boot speed 216 failure 216 policy controls 217 ring indicate power on menu 202 serial port selection menu 212 serial port snoop setup menu 200 serial port speed setup menu 213 settings saving and restoring 193 setup 315 setup checklist 315 ...

Page 372: ...239 boot options select 236 error log view 232 exiting SMS 242 IPL remote setup 233 IPL setup 233 multiboot startup 242 password privileged access 231 passwords change options 231 SCSI settings change 235 select console 235 select language 231 settings display current 241 settings restore default 241 system power on methods 215 T tape drive 271 telephone setup menu 213 terminal type identifying 18...

Page 373: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distri...

Page 374: ...DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 375: ......

Page 376: ... Printed in U S A July 2003 SA38 0636 00 ...

Page 377: ...Spine information IntelliStation POWER 9114 Model 275 IntelliStation POWER 9114 Model 275 Service Guide SA38 0636 00 ...

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