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Hughes Direcway DW6000 Installation Manual Download Page 90

Chapter 4 • DW6000 LEDs and troubleshooting

68

1033295-0001 Revision A

Cannot surf but can
access the System
Control Center

If you cannot surf the Internet but can access the System Control
Center, follow the troubleshooting procedures below. If you
implement a troubleshooting procedure but still cannot surf,
proceed to the next step. Also, try the troubleshooting procedures
more than once before contacting installer support.

If you cannot access the System Control Center by clicking on the
shortcut try typing

http://192.168.0.1

in the bar and

pressing

E

NTER

.

Checking that the unit is

commissioned

1. At the System Control Center, click on the

System Info

indicator. The System Information page appears. See
Figure 58.

2. In the

DW6000 Information

box, check the Site ID line.

If the numeric site ID appears, the unit is commissioned.
Proceed to the next troubleshooting step.
If

Not Commissioned

appears, the DW6000 is not

commissioned. Contact installer support.

Figure 58: System Information page

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...
88
89
90
91
92
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Summary of Contents for Direcway DW6000

Page 1: ...1033295 0001 Revision A March 31 2006 Hughes DW6000 DW6002 Series Installation Guide ...

Page 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Page 3: ...g the DW6000 using satellite based commissioning SBC 9 System pre installation 10 Installation PC requirements 10 Customer installation requirements 10 Summary of DW6000 installation process 12 Post installation tasks 13 DW6000 items required for installation 14 Qualifying the customer s PC with the qualification tool 14 Installing the antenna assembly 15 The power supply 16 AC DC power supply 17 ...

Page 4: ...ge 51 Reception Information page 52 Receive Status messages 53 Transmission Information page 56 Transmit status messages 57 System Information page 61 The Connectivity Test Link 62 Network Operations Center NOC Connectivity 62 The Help menu 64 Advanced pages 65 Chapter 4 DW6000 LEDs and troubleshooting 67 Overview 67 Cannot surf but can access the System Control Center 68 Checking that the unit is...

Page 5: ...odem 89 Qualifying the customer s PC with the qualification tool 91 The power supply 91 AC DC power supply 92 DC DC power supply 92 Modem installation method 93 Powering up and reading the DW6000 LED display 97 Obtaining the IP address and testing the Ethernet connection97 Running the DW6000 installation software commissioning and registering the customer 99 Post commissioning 105 Peaking the sate...

Page 6: ...ying correct DW6000 operation 138 Displaying traffic statistics 139 Displaying PEP statistics 139 The Final Test Menu 140 Other options 140 Display active routing table 140 Reset history 140 Reading factory information 140 Appendix C Configuring the installer laptop for IP addressing 141 Windows 98SE and ME 141 Windows 2000 144 Windows XP 146 Appendix D Installing VADB 149 Overview 149 VADB pre in...

Page 7: ...g the fallback bin file 166 Troubleshooting 168 Appendix F Disabling the Web browser s proxy connection 171 Internet Explorer 171 Netscape 173 Appendix G Installation checklist 175 Installation summary and checklist 175 Appendix H Lat Long Decimals to Minutes Table 177 Appendix I Declaration of Conformity 179 Glossary 185 Abbreviations and Acronyms 187 Index 189 ...

Page 8: ... Contents viii 1033295 0001 Revision A ...

Page 9: ... interconnection cables 20 13 TCP IP Properties screen 22 14 Successful ping 22 15 Failed ping 22 16 Advanced page 23 17 Setup screen 24 18 Configuration File Upload screen 24 19 Locating the sbc cfg file 25 20 Confirming sbc cfg file upload to the DW6000 25 21 Initial registration screen 26 22 Antenna location 27 23 Entering location manually 28 24 Verifying antenna location 28 25 Selecting the s...

Page 10: ...em Control Center Home page 47 46 Failed ping 48 47 Successful ping 48 48 System indicators 49 49 System Status indicator reporting a problem 49 50 System Status page 51 51 Reception info 52 52 DW6000 connections 55 53 Transmission Information page 56 54 System Information print and save this page 62 55 Connectivity Test 63 56 Help menu 64 57 Advanced pages 65 Chapter 4 58 System Information page ...

Page 11: ...ion Authentication 101 85 Agreement 101 86 Registration 102 87 Enter ZIP code 103 88 Antenna Pointing Receiver 104 89 Finish 104 90 Antenna Location verify ZIP code 105 91 Antenna Pointing Satellite Parameters screen 106 92 Antenna Pointing Receiver screen 106 93 Start manual cross pol pass and peak isolation 107 94 Transmit pointing caution 107 95 Transmit pointing caution 108 96 Manual ACP cauti...

Page 12: ...ion Menu 132 124 Antenna Pointing Receiver 133 125 Display Main Statistics 135 126 DW6000 reset 137 127 Display Main Statistics 138 128 Display Traffic Statistics screen 139 129 Display PEP Statistics screen 139 130 Final Test Menu 140 131 Active Routing Table display 140 132 Reset history 140 Appendix C 133 Control Panel 141 134 Network window 142 135 TCP IP Properties 143 136 Gateway tab 143 137...

Page 13: ...s 162 153 Local Area Connection Properties 162 154 Internet Protocol Properties 163 155 Network Connections 164 156 Local Area Connection Properties 165 157 Internet Protocol Properties 165 158 Successful ping 166 159 Failed ping 167 160 Entering the DW6000 s IP address 167 161 Failed ping test 168 Appendix F 162 Internet Options Connections tab 172 163 Use a proxy browser unchecked 172 164 Proxy ...

Page 14: ... Figures xiv 1033295 0001 Revision A ...

Page 15: ...ecifications 5 3 RG 11 cable specifications 6 4 Heliax cable specifications 6 Chapter 3 5 Receive code RxCode messages and corrective actions 53 6 Transmit TxCode messages and corrective actions 57 Chapter 4 7 DW6000 LED operation 76 Appendix D 8 DW6002 LED appearance during VADB operation 157 ...

Page 16: ... Tables xvi 1033295 0001 Revision A ...

Page 17: ...on introduces the various types of warnings used in this manual to alert you to possible safety hazards DANGER Indicates an imminent electric shock hazard which if not avoided will result in death or serious injury WARNING Indicates a potential electric shock hazard which if not avoided could result in death or serious injury DANGER Indicates an imminently hazardous situation which if not avoided ...

Page 18: ...01 Revision A Note A note provides additional information CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury CAUTION Indicates a situation or practice that might result in property damage ...

Page 19: ...nd user There are four primary audiences Hughes Installers at this time only Hughes installers will install this product Installer trainers who prepare separate instructions for the installers Call center operators who respond to user s calls Call center trainers who train call center operators Organization and updates This manual is organized into the following chapters and appendices Chapter 1 I...

Page 20: ...osoft operating systems Appendix D Installing VADB provides instructions on how to install the optional Virtual Private Network Automatic Dial Backup VADB feature Appendix E Using the Fallback Updater utility explains how to use the Fallback Updater utility to update the fallback bin file on a DW6000 Appendix F Disabling the Web browser s proxy connection explains how to disable proxy server setti...

Page 21: ...096 394 Ku Ka Upgradeable Antenna Site Preparation Guide 98m and 1 2m 1035678 0001 Assembly Instructions for the 1 2m Ku Band Upgradeable Antenna 1035931 0001 Assembly Instructions for the 98cm Ku Band Upgradeable Antenna 1035930 0001 Example Explanation Click Exit Indicates the names of command buttons that execute an action The system displays the following Are you ready Indicates all system mes...

Page 22: ...er Guide 1033294 0001 Rev 3 03 04 04 Added information on SBC configuration file Rev 4 05 18 04 Added software release 4 2 3 updates and an appendix for disabling Web browser proxy server settings Rev 5 10 27 04 Added DW6002 to the document title Revised DVADB appendix to support DW6002 Added a new appendix for the Fallback Updater utility Rev 6 12 23 04 Updated manual to support new DC DC power s...

Page 23: ... or corporate Intranet connectivity via satellite through a single terminal The receive and transmit capability is housed in a single chassis as shown in Figure 1 The DW6002 is a DW6000 equipped with an internal modem to support the Virtual Private Network Automatic Dial Backup VADB feature for enterprise customers Note The instructions in this manual apply to both the DW6000 and DW6002 however on...

Page 24: ...The DW6000 is independent of operating platforms It can also be used with devices other than computers such as point of sale POS terminals or credit verification devices Figure 3 illustrates the functionality of a DW6000 within a wired local area network LAN The Ethernet hub that supports the LAN is connected to the DW6000 Figure 4 illustrates the functionality of a DW6000 within a wireless LAN Th...

Page 25: ...alled wireless LAN Inroute Outroute Antenna Network Operations Center NOC Satellite Gateway PC Mac Unix Linux POS terminal or other device Ethernet hub Internet G 25787 F 08 05 03 Inroute Outroute Antenna Network Operations Center NOC Satellite Gateway PC Mac Unix Linux POS terminal or other device Wireless base station Internet G 26179 F 08 20 03 ...

Page 26: ... AC DC power supply Electrical requirements Input line voltage Input line frequency Rated power consumption Power cord PN 1031105 0001 Rev B 100 240 V 2A max 50 60 HZ AC 64 W Detachable power cord for 110 VAC outlet type DC DC power supply Electrical requirements Input line voltage Rated power consumption Power cord PN 1033554 0001 Rev B 12 7 25 V 10A max 64 W Detachable power input cables and con...

Page 27: ... center conductor and quad shield CommScope 5781 or equivalent PN 1029265 0001 RG 6 with solid copper center conductor and quad shield CommScope 5781 or equivalent PN 1029265 0001 A higher grade of cable can be used for an installation where a lower grade is specified For example an RG 6 cable with solid copper center conductor and quad shield can be used for installations where the cable length i...

Page 28: ...it Up to 1370 ft 1 2 inch Heliax cable Andrew LDF4 75A or equivalent 1 2 inch Heliax cable Andrew LDF4 75A or equivalent CAUTION Remember to Install 360 weatherproofing for all connections Install drip loops when needed Install service loops when needed Note Coaxial cables with copper clad steel center conductors must have the DC resistance of CommScope 5730 or less 32 ohms 1000 feet The cable len...

Page 29: ... Appendix A Installing the DW6000 using dial up commissioning on page 83 If SBC and an analog phone line are not available use the Installer Console to install and commission the system See Appendix B Installing the DW6000 using the Installer Console on page 113 CAUTION Only use the Installer Console to install the DW6000 if instructed to do so by Hughes Note Sometimes the unit must be configured ...

Page 30: ...rs during the installation process If a new satellite is activated and a new sbc cfg file is available for installers then installers will be instructed to download the sbc cfg file from an installation support Web site The sbc cfg file must be saved on the installer laptop prior to commissioning and then uploaded to the DW6000 Instructions for uploading the sbc cfg file to the DW6000 are provided...

Page 31: ...nstallation process on page 12 Post installation tasks on page 13 DW6000 items required for installation on page 14 Installing the antenna assembly on page 15 The power supply on page 16 Assembling the DW6000 and connecting it to the installer PC on page 18 Powering up and reading the DW6000 LED display on page 21 Uploading the SBC configuration file to the DW6000 on page 23 Commissioning the DW60...

Page 32: ... browser is not using any proxy settings Customer PC qualification tool disk or CD Dial out modem if not using satellite based commissioning SBC Installer software installed if not using SBC See DW6000 items required for installation on page 14 The latest version of the satellite based commissioning configuration file sbc cfg if instructed to install it Customer installation requirements The custo...

Page 33: ...ernet hub or other such equipment The customer must supply and configure the hub and cables IP address information is provided during commissioning Note Before beginning the installation confirm your laptop s TCP IP settings are configured to Obtain an IP address automatically See Appendix D on page 115 CAUTION Do not connect the power supply to the DW6000 or connect the power supply to a power so...

Page 34: ... block and indoor unit connectors 9 Receive point the antenna using the SBC interface 10 Auto cross pol the antenna When the antenna is locked in place and continues to pass isolation finish weather sealing the coaxial cable connections 11 Register the DW6000 using SBC The customer supplies a SAN and Personal Identification Number PIN and clicks to agree to subscriber agreement 12 Verify the DW600...

Page 35: ...field on the System Control Center s System Status page Use the customer s computer to access an Internet site after confirming All files are up to date appears in the Software Download Status field on the System Control Center s System Status page Print the customer s System Information page and record the DW6000 s site ID Gateway ID and subnet mask on the Quick Start Guide Help the customer crea...

Page 36: ...ol Insert the disk containing the customer PC qualification tool in the customer computer Run all the checks in the tool to ensure the customer s computer is set up to work with the DW6000 The tool does not function on a computer operating with a MacIntosh Linux or Unix operating system Note The DW6002 installation kit does not include the Ethernet cable Note The DC DC power supply PN 1033554 0001...

Page 37: ...cations on page xxi in the About section of this manual for a list of antenna installation manuals Follow all safety procedures CAUTION The two way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level Professional installation or service of the two way satellite dish is required by the Federal ...

Page 38: ...CAUTION This unit s performance may suffer if the wrong power supply is used NEVER pull the DC power cord from the back of the DW6000 Doing so could damage the pins and also cause a short in the system When power needs to be removed from a DW6000 that uses an AC DC power supply ALWAYS unplug the AC power cord from the wall outlet surge protector or power strip When power needs to be removed from a...

Page 39: ...number 1033554 0001 shown in Figure 7 supports DC input power The power supply is shipped in a kit Hughes kit part number 1036088 0001 that also contains a DC input cable kit The cable kit contains an input power connector connector pins and a wiring diagram the kit does not contain wire Refer to the wiring diagram to assemble the DC input power cable Figure 6 AC DC power supply Note The installer...

Page 40: ...the front of the pedestal base 3 Align the guides with the ridges 4 Gently slide the guides along the ridges until the DW6000 clicks into place Note Some installation and troubleshooting steps require you to power cycle the DW6000 When power cycling a DW6000 that uses an AC DC power supply always disconnect the AC power cord from the power source When power cycling a DW6000 that uses a DC DC power...

Page 41: ...Chapter 2 Installing the DW6000 using satellite based commissioning SBC 1033295 0001 Revision A 19 Figure 9 DW6000 ridges Figure 10 Two front guides Figure 11 Pedestal base clip ...

Page 42: ...rnet cable See Figure 12 6 Connect the power supply s DC power cord to the DC IN port on the DW6000 See Figure 12 7 Connect the AC power cord to the power supply and power strip or surge protector See Figure 12 Connect the input power cable to the power supply if the DW6000 has a DC DC power supply Figure 12 Connecting component interconnection cables ...

Page 43: ...o 192 168 0 1 Figure 13 shows a sample Windows TCP IP Properties screen These may vary among different Windows operating systems 3 Type Ping 192 168 0 1 at the DOS prompt and press ENTER Figure 14 shows a successful ping attempt Figure 15 shows an unsuccessful attempt If the computer fails to ping the DW6000 check that you installed the NIC properly and followed the instructions in Appendix C Conf...

Page 44: ...Chapter 2 Installing the DW6000 using satellite based commissioning SBC 22 1033295 0001 Revision A Figure 13 TCP IP Properties screen Figure 14 Successful ping Figure 15 Failed ping ...

Page 45: ...ellite information for SBC and the auto commissioning server ACS to be used for the commissioning process The sbc cfg file must be saved on the installer laptop prior to commissioning the file is then uploaded to the DW6000 Follow the steps below to upload an sbc cfg file to the DW6000 Skip to Commissioning the DW6000 on page 26 if you do not have to upload an sbc cfg file to the DW6000 1 Open a b...

Page 46: ...Click Setup at the bottom of the left pane on the Advanced page The Setup screen shown in Figure 17 appears The Setup link is circled in Figure 16 4 Click Config File Upload The Configuration File Upload screen shown in Figure 18 appears Figure 17 Setup screen Figure 18 Configuration File Upload screen ...

Page 47: ...te to the location on the installer PC where the sbc cfg file is saved 7 Select the file and click Open See Figure 19 8 Click Upload The screen shown in Figure 20 appears indicating the sbc cfg file was successfully uploaded to the DW6000 9 Click Close to return to the Setup screen Figure 19 Locating the sbc cfg file Figure 20 Confirming sbc cfg file upload to the DW6000 ...

Page 48: ...llow these steps to commission the DW6000 1 Open a browser on the installer laptop 2 Type http 192 168 0 1 fs advanced advanced html in the address bar and press ENTER The Advanced page appears 3 Click Setup at the bottom of the left pane on the page The Setup screen appears See Figure 21 Figure 21 Initial registration screen ...

Page 49: ...ally Follow steps a through c below if you wish to enter the antenna location manually a Select the Enter Location Manually check box on the Antenna Location screen shown in Figure 22 b Enter the longitude and latitude for your location on the Manual Entry of Antenna Location screen shown in Figure 23 c Click Next Refer to Appendix H Lat Long Decimals to Minutes Table on page 177 to determine lati...

Page 50: ...Chapter 2 Installing the DW6000 using satellite based commissioning SBC 28 1033295 0001 Revision A Figure 23 Entering location manually Figure 24 Verifying antenna location ...

Page 51: ...fg then you must complete steps a d below to manually enter satellite parameters The satellite parameters should have been provided to you in a technical update e mail or in an installation specification a Select the Enter satellite parameters manually check box on the Satellite Parameters screen shown in Figure 25 b Click Next The Manual Entry of Satellite Parameters screen appears See Figure 26 ...

Page 52: ...Chapter 2 Installing the DW6000 using satellite based commissioning SBC 30 1033295 0001 Revision A Figure 25 Selecting the satellite and transponder Figure 26 Entering satellite parameters manually ...

Page 53: ...oning SBC 1033295 0001 Revision A 31 9 Verify the information on the Verification of Satellite Parameters screen is correct and click Next The Receive Antenna Pointing screen appears See Figure 28 Figure 27 Verifying satellite parameters Figure 28 Receive pointing ...

Page 54: ...ACP checkbox shown in Figure 28 11 Peak the receive pointing as instructed in the antenna installation manual You must peak the signal even if the antenna is locked to it 12 Click Close to close the Signal Quality window See Figure 29 13 Click Next The Transmit Antenna Pointing screen appears See Figure 30 Note The Signal Quality window may not appear on top Just minimize the other windows until y...

Page 55: ...tellite based commissioning SBC 1033295 0001 Revision A 33 14 Click Manual to initiate the manual cross pol test 15 Click Continue on the Warning pop up that appears See Figure 31 Figure 30 Cross Pol Figure 31 Manual cross pol warning message ...

Page 56: ... on the Transmit Antenna Pointing screen if the unit passed the automatic cross pol test 22 Select a registration server from the drop down menu on the Registration Server Selection screen See Figure 33 Refer to the installation specification or work order if you are unsure which server to select You may also access the registration server by manually entering its address Follow these steps if you...

Page 57: ...ick Next The Registration In Progress screen appears See Figure 34 The following status messages appear on the Registration In Progress screen A satellite connection is being established The encryption keys are being downloaded The remote is being authenticated Figure 33 Selecting the registration server ...

Page 58: ... 36 1033295 0001 Revision A 24 Click Next after the actions indicated in the status messages have been completed A screen appears stating you will be redirected to a secure connection See Figure 35 25 Click OK Figure 34 Registration in progress Figure 35 Secure connection ...

Page 59: ...en shown in Figure 36 27 Click Continue 28 When registration is complete click Next The Registration information screen shown in Figure 37 appears Note The screens displayed during the registration process may vary from the screens shown on the following pages The screens displayed during registration typically depend on the customer type Figure 36 Entering SAN and PIN ...

Page 60: ...k Continue A message appears indicating the remote will download the parameters This message will be followed by another message indicating the remote is being configured for operation A Registration Complete screen appears See Figure 38 Figure 37 Registration information to be recorded on Quick Start Guide ...

Page 61: ...sed commissioning SBC 1033295 0001 Revision A 39 30 Click Restart A Terminal Reset window appears See Figure 39 31 Click Close The DW6000 will reset The unit is now commissioned Figure 38 Registration complete restart Figure 39 Close for terminal reset ...

Page 62: ... and subnet mask on the Quick Start Guide Help the customer create a browser shortcut to the System Control Center If necessary rename the shortcut System Control Center Help the customer download the DW6000 User Guide Confirming all files up to date 1 Type 192 168 0 1 in the browser s location or address bar and press ENTER The System Control Center shown in Figure 40 appears 2 Click System Statu...

Page 63: ...Chapter 2 Installing the DW6000 using satellite based commissioning SBC 1033295 0001 Revision A 41 Figure 40 System Control Center Figure 41 System Status page ...

Page 64: ... instructions for setting network properties Then 1 Connect the installer laptop to the DW6000 with an Ethernet cable 2 Open a Web browser on the installer laptop 3 Enter the DW6000 IP address 192 168 0 1 in the browser URL location bar and press ENTER If the DW6000 is functioning the System Control Center appears 4 Enter 192 168 0 1 in the browser URL location bar and press ENTER If the site appe...

Page 65: ...ENTER The System Control Center in Figure 40 appears 2 Click System Info The System Information page appears See Figure 43 3 Have the customer print the page If they do not have a printer then they can use Alt Print Scrn to capture it and paste it into a word processing Microsoft Paint or similar file and save that 4 If you have not already done so record the Site ID Gateway address and subnet mas...

Page 66: ...duce the size of the System Control Center window so that the desktop is visible behind the System Control Center window 2 Left click on the browser icon in the upper left hand corner of the browser window and drag it to the desktop 3 Let go of the mouse button A DW6000 System Control Center icon appears You may need to rename the icon Figure 44 Creating a shortcut on the desktop to the System Con...

Page 67: ...rol Center overview on page 46 Accessing the System Control Center on page 47 The Home page on page 49 System Status page on page 51 Reception Information page on page 52 Transmission Information page on page 56 System Information page on page 61 The Connectivity Test Link on page 62 The Help menu on page 64 Advanced pages on page 65 ...

Page 68: ... the DW6000 by unplugging the power cord from the power source waiting 10 seconds and plugging it back in If the System Control Center is still not accessible check the Ethernet cable connection from the computer to the DW6000 Check that the power adapter is securely attached to the DW6000 Also check the computer s network configuration If the System Control Center is still not available try pingi...

Page 69: ...the System Control Center in a browser The steps are written for Internet Explorer or Netscape but you can use a similar procedure for any browser 1 Go to Start Programs Internet Explorer or Netscape The browser interface appears 2 Place the cursor in the Internet Explorer Address bar or the Netscape Location Bar 3 Type http 192 168 0 1 4 Press ENTER The System Control Center appears See Figure 45...

Page 70: ...the System Control Center through a browser follow the instructions below 1 First try to ping the DW6000 to confirm it is connected to the network and functioning Open the Run dialog box by selecting Start Run Type Command and click OK 2 Type ping 192 168 0 1 Press Enter 3 If the client fails to ping the host that is if the computer fails to ping the DW6000 the computer will report that no packets...

Page 71: ...and Problem appears below it as shown in Figure 49 there is a problem with satellite connectivity Click on the indicator to access the System Status page to view problem details Reception Info provides access to the Reception Information page The Reception Information page displays DW6000 receive data See Reception Information page on page 52 Transmission Info provides access to the Transmission I...

Page 72: ...W6000 transmit data For more information see Transmission Information page on page 56 Connectivity Test The Go to Connectivity Test link provides access to the Connectivity Test page which can be used to test the connection between your DW6000 and the Network Operations Center NOC See The Connectivity Test Link on page 62 Help The following links provide access to help related information Getting ...

Page 73: ...ing on the status message displays corresponding help information Software Download Status indicates whether DW6000 software and configuration is up to date Commission Status indicates if the unit is commissioned TCP Acceleration Status indicates if TCP Acceleration is operational TCP acceleration provides the expected performance on a DW6000 Web Acceleration Status indicates if Web Acceleration i...

Page 74: ...centage of received frames that were found to be corrupted A continuously increasing value indicates problems in the receive path This may happen in adverse weather conditions or if there is a problem with the receive cable or the antenna However if a low non increasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or cont...

Page 75: ...operation try power cycling the DW6000 by unplugging the power cord from the power source and then plugging it back in 2 The receiver is in factory or NOC mode This status is for DW6000 testing purposes only You should never see it If this occurs during normal operation try power cycling the DW6000 by unplugging the power cord from the power source and then plugging it back in 3 The receiver is no...

Page 76: ...s when the unit is not detecting any type of radio signal from the antenna This could indicate that the cabling between the receiver and the antenna is faulty or that the receiver itself is faulty Check that the cables are firmly connected on the DW6000 Also make sure that the power supply is correct The power supply should be Part 1031105 0001 Try power cycling the DW6000 by unplugging the power ...

Page 77: ...the DW6000 uses an AC DC power supply always disconnect the AC power cord from the power strip wall outlet or surge protector If the DW6000 uses a DC DC power supply always disconnect the DC input cable connector from the power supply G 26112 C 07 28 03 Transmit cable Satellite Out AC power cord Ethernet cable Ethernet Receive cable Satellite In Power supply DC power cord ...

Page 78: ... the number of frames transmitted to the satellite Number of failed transmissions reports the number of frames that could not be sent A continuously increasing value indicates a problem with transmitting However if a low non increasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact installer support Number of pac...

Page 79: ...en the NOC places the transmitter into special transmission modes to measure the performance of the transmitter When in this mode the unit is unable to transmit normal user data to the NOC 3 The transmitter is locking to the receive carrier This condition occurs during initial startup or when the receiver is locking to the receive signal It is normal for this condition to persist for up to 10 seco...

Page 80: ...ades and in order to maintain network efficiency and fix any known problems The system will automatically update the software version to ensure that you can enjoy uninterrupted operation If you do not use the DW6000 for a long period of time and miss the updates you may need to contact your service provider 12 The transmitter is not receiving network control messages from the Network Operations Ce...

Page 81: ... Ranging is the process that adjusts the satellite transmitter timing and power The satellite transmitter conducts ranging as needed to ensure that it can communicate successfully with the Network Operation Center A possible cause is that the transmitter could not achieve enough power to transmit This is likely caused because the antenna is not accurately pointed However it may also be a transmitt...

Page 82: ... pointing test This condition occurs when the transmitter is required to perform a periodic background transmit pointing test but has not been able to perform the test within the time window required The transmitter is expected to be in this condition for no more than two minutes at random periodic intervals This condition can also occur after the transmitter is first powered on after it has been ...

Page 83: ... s longitude Receive frequency transponder frequency configured for the DW6000 Receive Polarization polarization orientation which is either horizontal or vertical Router Address IP address of the primary router used to route data sent by the DW6000 Software Configuration section Turbo Page NAT and DHCP are enabled or disabled as per a customer s service offering and cannot be changed by the custo...

Page 84: ... Operations Center NOC Connectivity Use the Connectivity Test link to check connectivity to the NOC 1 Click on Connectivity Test on the left hand side of the System Control Center The Connectivity Test page shown in Figure 55 appears 2 Click Start Test A message will appear informing you if the test was successful If the connectivity test fails check System Status and follow the troubleshooting st...

Page 85: ...ternet Connectivity test below If this fails the default gateway address is probably not set correctly in the computer s network settings The default gateway address should be the DW6000 IP address received during commissioning The IP address is displayed on the System Information page Fix this in the computer s network settings and repeat the connectivity test If the connectivity test still fails...

Page 86: ... other topics Review it to become familiar with the System Control Center and with the DW6000 Access it by clicking on Help Note Print the answer to the entry in the System Control Center Troubleshooting page I am unable to access the DW6000 Web interface Ping doesn t work also The information on this page will help you if you cannot access the System Control Center Figure 56 Help menu ...

Page 87: ...er support or to configure special features such as Virtual Private Network Automatic Dial Backup VADB To access Advanced pages in the browser address bar type 192 168 0 1 fs advanced advanced html and press ENTER A page like the one in Figure 57 appears Note Never show the Advanced pages to a customer Never use a customer s computer to access the Advanced pages Figure 57 Advanced pages ...

Page 88: ...Chapter 3 The System Control Center 66 1033295 0001 Revision A ...

Page 89: ...Some information is also provided for troubleshooting units that are not functioning or do not seem to be functioning as well as they might If you cannot surf the Internet but can access the System Control Center refer to the troubleshooting procedures in Cannot surf but can access the System Control Center on page 68 If you cannot access the System Control Center refer to the troubleshooting proc...

Page 90: ...ore contacting installer support If you cannot access the System Control Center by clicking on the shortcut try typing http 192 168 0 1 in the bar and pressing ENTER Checking that the unit is commissioned 1 At the System Control Center click on the System Info indicator The System Information page appears See Figure 58 2 In the DW6000 Information box check the Site ID line If the numeric site ID a...

Page 91: ...n Info indicator The Reception Information page appears See Figure 59 2 In the Receive Status row check the Rx Code If the Rx Code is The receiver is operational RxCode 5 the DW6000 is receiving signals properly Proceed to the next troubleshooting step If any other Rx Code appears the DW6000 is not receiving signals properly Click on the Rx Code Follow the troubleshooting procedure that appears Fi...

Page 92: ...icator The Transmission Information page appears See Figure 60 2 In the Transmit Status row check the Tx Code If the Tx Code is Transmitter available for Normal Operation TxCode 8 the DW6000 is transmitting signals properly Proceed to the next troubleshooting step If any other Tx Code appears the DW6000 is not transmitting signals properly Click on the Tx Code Follow the troubleshooting procedure ...

Page 93: ...on is enabled Proceed to the next troubleshooting step If the message says Disabled TCP Acceleration is disabled Perform the following steps a Power cycle the DW6000 by unplugging the power cord from the power source waiting 10 seconds and plugging it back in See Figure 66 on page 77 Then check the TCP Acceleration Status again If it is enabled but you still cannot surf the Internet proceed to the...

Page 94: ...From the DW6000 Information box record the router address c In Windows go to Start Run The Run box appears d Type command in the Open field and click OK The Command window appears See Figure 63 e At the prompt type ping followed by a space and the router address and press ENTER For example if the router address is 100 100 100 100 type ping 100 100 100 100 and press ENTER If the ping is successful ...

Page 95: ...e tests still fail power cycle the DW6000 by unplugging the power cord from the power source waiting 10 seconds and plugging it back in If you still cannot surf the Internet call your service provider Figure 62 Connectivity Test Figure 63 Successful ping Figure 64 Failed ping ...

Page 96: ...nnot access the System Control Center If you cannot access the System Control Center you can still get information from the DW6000 LEDs that can enable you to restore connectivity Follow the troubleshooting procedures below If you implement a troubleshooting procedure but still cannot access the System Control Center proceed to the next step Also try the troubleshooting procedures more than once b...

Page 97: ...ssion Receive The Receive indicator shows whether the DW6000 has acquired the correct outroute is receiving or if some condition is preventing reception System The System indicator shows whether the DW6000 is operational or not This indicator may also denote the DW6002 is operational and VADB is enabled Power The Power indicator shows if the DW6000 is powered on and operating normally Figure 65 DW...

Page 98: ...ashing blue There is transmit or receive activity on the LAN Transmit Solid blue OK Flashing blue Transmitting frames Off Condition preventing transmission Receive Solid blue OK Flashing blue Receiving frames Off Condition preventing acquisition of outroute preventing receipt System Solid blue DW6000 System is operational Flashing blue DW6002 System is operating normally and VADB mode is enabled O...

Page 99: ...following steps 1 Power cycle the DW6000 by unplugging the power cord from the power source waiting 10 seconds and plugging it back in 2 If the Power LED is still not lit make sure the DC power cord is tightly connected to the DW6000 3 If the Power LED is still not lit plug a small appliance such as a radio into both the power strip or surge protector and the wall outlet or other power source If i...

Page 100: ...s instructions and Windows documentation If the My Computer icon is not available click Start Settings Control Panel Administrative Tools Computer Management System Tools Device Manager 4 If the LAN LED is still not lit after fixing any NIC problems check the back panel LEDs a If the Orange LED is lit and the front panel LAN LED is NOT please contact Technical Support for further assistance b If b...

Page 101: ... window appears c Type ipconfig at the prompt and press Enter Information related to the computer s network configuration appears d Check the IP Address If the IP address is set to 0 0 0 0 or to an address that begins with 169 254 make sure the TCP IP settings for your NIC are set to Obtain IP address automatically For more information see System Information page on page 61 If the TCP IP settings ...

Page 102: ...described below Problem Receive LED not on If the DW6000 is not operating normally and the receive LED is not lit take the following steps Check all cable connections See Figure 66 Tighten any that seem loose If the LED still does not come on power cycle the DW6000 by unplugging the power cord from the power source waiting 10 seconds and plugging it back in If the problem persists contact installe...

Page 103: ...inuously power cycle the DW6000 by unplugging the power cord from the power source waiting10 seconds and plugging it back in If the problem persists contact installer support Problem Power LED blinking If the Power LED is blinking take the following steps Check to make sure the power cable is securely attached See Figure 66 If securing the power cable does not solve the problem check all cable con...

Page 104: ...Chapter 4 DW6000 LEDs and troubleshooting 82 1033295 0001 Revision A ...

Page 105: ...lation software commissioning and registering the customer on page 99 Post commissioning on page 105 System pre installation Check to be sure both you and the customer have fulfilled all system and site requirements before beginning installation Installation PC requirements The installer laptop PC must fulfill the following requirements You will receive network parameters during installation Ether...

Page 106: ...If a longer cable is needed the customer must supply it Either crossover or straight through Cat 5 Ethernet cable can be used A power strip or surge protector If one of these is not present proceed with the installation using the wall outlet or other power source An analog phone line Note If the customer wants to connect a network to the DW6000 he or she must do so via an Ethernet hub or other suc...

Page 107: ...he system Clearly label the receive and transmit coaxial cables at the antenna ground block and indoor unit connectors 9 Receive point the antenna 10 Auto cross pol the antenna When the antenna is locked in place and continues to pass isolation finish weather sealing the coaxial cable connections 11 Register the DW6000 using WebSetup The customer should be present to supply a SAN and password and ...

Page 108: ...embly The DW6000 can be used with the Hughes 74cm Two Way antenna The DW6000 can also be used with 98cm 1 2m and 1 8m antennas Refer to the manufacturer s antenna installation manual for instructions on how to install the antenna See the About section for a list of antenna installation manuals Follow all safety procedures CAUTION The two way satellite dish must be installed in a location or manner...

Page 109: ... the USB cable to the DW4000 until prompted to do so You may use the cable that came with the unit or a different cable if you need a longer one Follow these steps to install the software on the installer laptop 1 Load the installer software CD into your laptop computer The installation wizard should appear If it does not select Start Run browse to the CD drive select it and select setup exe 2 Sel...

Page 110: ...he location or insert your Windows installation CD load the files and re insert the installation CD If you continue to see the Device Install Status screen try the following Unplug the USB cable and plug it in again Verify you are using the correct power supply Try a different cable Troubleshoot your USB port or cable Try a different DW4000 6 Select Exit Note If you are using Windows XP as the ins...

Page 111: ...able DW6000 power supply and cords pedestal base and Quick Start Guide The antenna assembly is shipped in a separate box The installation specification work order and PC qualification tool will be provided to you Figure 69 Websetup Welcome screen Note The DW6002 installation kit does not include the Ethernet cable Note The DC DC power supply PN 1033554 0001 is not shown in Figure 70 This power sup...

Page 112: ...t appears in the Websetup Welcome screen when you start Websetup to register a customer You must choose the consumer option when commissioning a DW6000 Refer to the installation specification or work order if you are unsure of which registration server to select For example if you are installing a DW6000 you would select the consumer registration server If you select one of the other servers you w...

Page 113: ...fy you have the correct power supply Note In this manual only the AC DC power supply is shown in graphics depicting power supply connections CAUTION This unit s performance may suffer if the wrong power supply is used NEVER pull the DC power cord from the back of the DW6000 Doing so could damage the pins and also cause a short in the system When power needs to be removed from a DW6000 that uses an...

Page 114: ...1033554 0001 shown in Figure 72 supports DC input power The power supply is shipped in a kit Hughes kit part number 1036088 0001 that also contains a DC input cable kit The cable kit contains an input power connector connector pins and a wiring diagram the kit does not contain wire Refer to the wiring diagram to assemble the DC input power cable Figure 71 AC DC power supply Note The installer must...

Page 115: ...hat slide along these ridges See Figure 75 Locate the ridges and the two guides at the front of the pedestal base 3 Align the guides with the ridges Note Some installation and troubleshooting steps require you to power cycle the DW6000 When power cycling a DW6000 that uses an AC DC power supply always disconnect the AC power cord from the power source When power cycling a DW6000 that uses a DC DC ...

Page 116: ... the guides along the ridges until the DW6000 clicks into place Note If you need to remove the DW6000 from the pedestal base pull up and back on the clip on the back of the base See Figure 76 You can then slide the base off the DW6000 Figure 73 Orienting pedestal base and DW6000 Figure 74 DW6000 ridges ...

Page 117: ...rnet cable See Figure 77 6 Connect the power supply s DC power cord to the DC IN port on the DW6000 See Figure 77 Figure 75 Two front guides Figure 76 Pedestal base clip Note Label the transmit and receive cables but do not connect them to the DW6000 at this time The cables will be connected to the DW6000 when the satellite signal is peaked ...

Page 118: ...5 0001 Revision A 7 Connect the AC power cord to the power supply and power strip or surge protector See Figure 77 Connect the input power cable to the power supply if the DW6000 has a DC DC power supply Figure 77 Connecting the power supply and installer PC to the DW6000 ...

Page 119: ...igure 78 shows a sample Windows TCP IP Properties screen 3 Type Ping 192 168 0 1 at the DOS prompt and press ENTER Figure 79 shows a successful ping attempt Figure 80 shows an unsuccessful attempt If the computer fails to ping the DW6000 check that you installed the NIC properly and followed the instructions in Appendix C Configuring the installer laptop for IP addressing on page 141 If the NIC is...

Page 120: ...Appendix A Installing the DW6000 using dial up commissioning 98 1033295 0001 Revision A Figure 78 TCP IP Properties screen Figure 79 Successful ping Figure 80 Failed ping ...

Page 121: ...l register the customer peak the satellite signal connect the customer s DW6000 and confirm that they can surf the Internet 1 Connect the installer laptop PC to an analog telephone line or alternate connection to the Internet 2 Select Start Programs Direcway Installer Websetup The Welcome screen appears Check the work order for the service option and highlight the proper registration server Then s...

Page 122: ... A 3 Websetup will first detect the DW6000 and the modem See Figure 82 4 Click Next 5 Websetup will check for an existing connection to WebACS Websetup may bring up a dial up connection if necessary See Figure 83 Figure 82 Websetup Detection Figure 83 Dial up connection may be necessary ...

Page 123: ...DW6000 serial number and enables it See Figure 84 7 Websetup presents a series of forms to the user to complete registration A sample screen is shown in Figure 85 The appearance of the forms may vary and the forms content may change from time to time Figure 84 Registration Connection Authentication Figure 85 Agreement ...

Page 124: ...elect Continue in the Registration screen in Figure 86 The Antenna Pointing Antenna Location screen appears See Figure 87 Figure 86 Registration Note The registration information in Figure 86 is very important Make certain this information is recorded on the customer s Quick Start Guide That way the customer will have important information available should their DW6000 not function and they need t...

Page 125: ...screens by selecting Next Click through until you reach the Websetup Finish screen You will finish registration before peaking the signal 13 When the Websetup Finish screen appears Websetup receives a parameter file from the WebACS and transfers it to the DW6000 over the Ethernet connection If it is successful a message appears asking you to press Finish See Figure 89 14 Select Finish The unit is ...

Page 126: ...Appendix A Installing the DW6000 using dial up commissioning 104 1033295 0001 Revision A Figure 88 Antenna Pointing Receiver Figure 89 Finish ...

Page 127: ... transmit coaxial cables to the DW6000 Make sure to label the receive and transmit cables 5 Place the outdoor pointing interface OPI in the receive cable line if applicable 6 Power on the DW6000 Select Start Programs DIRECWAY Installer Antenna Pointing The Antenna Pointing Antenna Location screen appears See Figure 90 7 Verify the ZIP code matches the antenna location and the Enable Self Hosted Po...

Page 128: ... See Figure 92 9 Use the Elevation Azimuth and Polarization values to adjust the antenna to achieve maximum receive signal strength 10 Select the ACP auto cross pol checkbox If it is not available wait five minutes the system will update Figure 91 Antenna Pointing Satellite Parameters screen Figure 92 Antenna Pointing Receiver screen ...

Page 129: ...Transmitter screen See Figure 93 12 Select the Manual fine pointing mode radio button 13 Select Start Test A pop up window appears stating the transmit pointing test should only be completed when the system is initially installed See Figure 94 Figure 93 Start manual cross pol pass and peak isolation Figure 94 Transmit pointing caution ...

Page 130: ...he test and the installer should have ready access to the antenna See Figure 95 15 Click OK An RF exposure caution appears See Figure 96 16 Click Start Test 17 Adjust the antenna to achieve maximum transmit isolation 18 When the unit consistently passes the manual transmit test bolt the antenna securely before going to Step 19 Figure 95 Transmit pointing caution Figure 96 Manual ACP caution ...

Page 131: ...ning 1033295 0001 Revision A 109 19 After the antenna is bolted select Stop Test See Figure 97 20 Select the Automatic radio button and select Start Test to start the automatic ACP test See Figure 98 Figure 97 Manual cross pol passed Figure 98 Auto cross pol ...

Page 132: ...test should only be completed when the system is initially installed See Figure 99 21 Click Yes 22 Make sure the test passes 23 Select Exit after the ACP test is completed See Figure 100 24 Click Yes to exit Antenna Pointing See Figure 101 Figure 99 Transmit pointing caution Figure 100 ACP passes select Exit Figure 101 Exiting Antenna Pointing ...

Page 133: ...he transmit and receive cables are clearly labeled at the connectors 4 The DW6000 is now commissioned Connect the customer s computer and the DW6000 with Ethernet cable See Figure 102 If the computer has a functioning and properly configured Ethernet interface it will surf the Internet If the customer cannot surf see the instructions below Figure 102 Final cabling G 26112 C 07 28 03 Transmit cable...

Page 134: ... Start Guide Help the customer create a browser shortcut to the System Control Center If necessary change the name of the shortcut to System Control Center Help the customer download the DW6000 User Guide If the customer cannot surf If the customer cannot surf configure your installer laptop so its network properties match the customer s Refer to Appendix D for exact instructions for setting your ...

Page 135: ... DW6000 via Hyperterminal on page 125 Verifying software download on page 136 DW6000 status information via the Installer Console on page 137 Verifying correct DW6000 operation on page 138 Other options on page 140 Overview The installation specification may instruct you to use the DW6000 Installer Console to install the DW6000 You can access the console via Hyperterminal configured to use a TCP I...

Page 136: ...work with the DW6000 Installation PC requirements The installer laptop PC must fulfill the following requirements You will receive network parameters during installation Ethernet enabled network interface card NIC Windows 98 SE Windows Me Windows 2000 or Windows XP with TCP IP configured to automatically obtain IP addresses Appendix C Configuring the installer laptop for IP addressing on page 141 ...

Page 137: ... is not necessary to commission the DW6000 but you must ensure the customer can surf before you leave A 6 foot Cat 5 Ethernet cable is supplied to connect the DW6000 to the customer s computer If a longer cable is needed the customer must supply it Either crossover or straight through Cat 5 Ethernet cable can be used A power strip or surge protector If one of these is not present proceed with the ...

Page 138: ...ns on page xxi in the About section of this manual for a list of antenna installation manuals Follow all safety procedures CAUTION The two way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level Professional installation or service of the two way satellite dish is required by the Federal Commu...

Page 139: ...ON This unit s performance may suffer if the wrong power supply is used NEVER pull the DC power cord from the back of the DW6000 Doing so could damage the pins and also cause a short in the system When power needs to be removed from a DW6000 that uses an AC DC power supply ALWAYS unplug the AC power cord from the wall outlet surge protector or power strip When power needs to be removed from a DW60...

Page 140: ...1033554 0001 shown in Figure 105 supports DC input power The power supply is shipped in a kit Hughes kit part number 1036088 0001 that also contains a DC input cable kit The cable kit contains an input power connector connector pins and a wiring diagram the kit does not contain wire Refer to the wiring diagram to assemble the DC input power cable Figure 104 AC DC power supply Note The installer mu...

Page 141: ...e guides along the ridges until the DW6000 clicks into place Note Some installation and troubleshooting steps require you to power cycle the DW6000 When power cycling a DW6000 that uses an AC DC power supply always disconnect the AC power cord from the power source When power cycling a DW6000 that uses a DC DC power supply always disconnect the DC input cable connector from the power supply CAUTIO...

Page 142: ...Appendix B Installing the DW6000 using the Installer Console 120 1033295 0001 Revision A Figure 106 Orienting pedestal base and DW6000 Figure 107 DW6000 ridges ...

Page 143: ...le See Figure 110 6 Connect the power supply s DC power cord to the DC IN port on the DW6000 See Figure 110 7 Connect the AC power cord to the power supply and power strip or surge protector See Figure 110 Connect the input power cable to the power supply if the DW6000 has a DC DC power supply Figure 108 Two front guides Figure 109 Pedestal base clip ...

Page 144: ...Appendix B Installing the DW6000 using the Installer Console 122 1033295 0001 Revision A Figure 110 Connecting component interconnection cables ...

Page 145: ... Figure 111 shows a sample Windows TCP IP Properties screen 3 Type Ping 192 168 0 1 at the DOS prompt and press ENTER Figure 112 shows a successful ping attempt Figure 113 shows an unsuccessful attempt If the computer fails to ping the DW6000 check that you installed the NIC properly and followed the instructions in Appendix C Configuring the installer laptop for IP addressing on page 141 If the N...

Page 146: ...Appendix B Installing the DW6000 using the Installer Console 124 1033295 0001 Revision A Figure 111 TCP IP Properties screen Figure 112 Successful ping Figure 113 Failed ping ...

Page 147: ...o complete the parameters you will need your installer ID and the information shown in Figure 122 on page 130 1 Connect to the Installer Console with Hyperterminal a Launch HyperTerminal The Connection Description window appears See Figure 114 b Type DW6000 in the Name field and click OK The Connect To window appears See Figure 115 Enter 192 168 0 1 in the Host address field Enter 1953 in the Port...

Page 148: ...up window appears See Figure 117 g Place a check in the Echo Typed Characters Locally checkbox h Click OK twice to close the Properties window The HyperTerminal session is set up Figure 115 Connect To Note When you are finished with a HyperTerminal session enter Z in the Main Menu to close the session on the DW6000 Do not close HyperTerminal without ending the session on the DW6000 If you do the u...

Page 149: ...Appendix B Installing the DW6000 using the Installer Console 1033295 0001 Revision A 127 Figure 116 DW6000 Properties Settings tab selected Figure 117 ASCII Setup ...

Page 150: ...ial Install Console screen shown in Figure 118 3 Press ENTER to display the Main Menu shown in Figure 119 4 Enter c to display the Satellite Interface Statistics menu shown in Figure 120 Figure 118 Initial Install Console screen Figure 119 BOOT ROM installer console Main Menu Figure 120 Satellite Interface Statistics menu ...

Page 151: ...s provided by Hughes personnel Refer to Appendix A for information on how to convert degrees decimal values to degree minutes values CAUTION You must confirm the electronic serial number through the serial connection when configuring the DW6000 If the electronic serial number is different from the barcode serial number or the serial number on your work order call the installer hotline for the DW60...

Page 152: ...pically entered as the VSAT return path 3 Enter a value for each one line parameter that appears and press Enter Refer to the customer s installation specification for the appropriate values or use the values provided by Hughes personnel Note the values in the examples are for illustrative purposes only Type and press ENTER at the prompt to go to the previous parameter You can also skip the remain...

Page 153: ...atch them to the installation or NOC specification The Installation Menu After you have entered the boot parameters use the Installation Menu to receive and transmit point the antenna Transmit pointing uses both an automatic and manual mode The Outdoor Pointing Interface OPI device can also be used to point an antenna used with a DW6000 Follow the instructions in the Outdoor Pointing Interface Ope...

Page 154: ...to off Enter 1 to set the OPI signal to on CAUTION The two way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level Professional installation or service of the two way satellite dish is required by the Federal Communications Commission because the radio transmits radio frequency energy This dev...

Page 155: ...te signal 30 The receive modem is locked onto a satellite signal but is waiting for a message confirming that it is locked to the correct signal An unchangeable value of 30 indicates that the receive modem is locked onto a wrong signal 4 If the SQF is less than 30 refine the antenna pointing to bring the SQF over 40 and to as close to 99 as possible The SQF message updates automatically There is a...

Page 156: ...on adjustment If you pass ACP the unit is enabled and no further antenna pointing is needed 1 Enter b at the Installation Menu prompt The Antenna Pointing Transmitter Automatic screen appears The result of the test is shown in the Result field PASS means the transmit modem will be enabled and the system should be operational FAIL means the transmit modem will be disabled and the dish pointing need...

Page 157: ...g Use the d option on the Installation Menu to force range the unit and verify the ranging status The status must indicate Transmitter available for normal operation if ranging completes successfully Ranging must be done before you exit the Installation Menu CAUTION Any time you enter the DW6000 Installation Menu the transmitter is turned off for safety reasons Do not enter i to access the Install...

Page 158: ... waiting to connect with the SDL server 3 If SDL does not progress beyond this message check the following The SDL control channel s multicast IP address Return to the Main Menu Enter b to view the current configuration Check that the SDL Control Channel Multicast Address is correct If not enter the correct address Make sure the LED lights are on See Powering up and reading the DW6000 LED display ...

Page 159: ...red PC or network DW6000 status information via the Installer Console The DW6000 has no serviceable parts However you may be able to debug units with help from installer support Although you access the menus below via the Installer Console if the DW6000 LED lights are functioning you should be able to troubleshoot using the instructions in the System Control Center and troubleshooting chapters Fig...

Page 160: ...Statistics In the display that appears see Figure 127 check if frames are being received The Frames Received and Frame Errors values indicate the DW6000 is detecting frames and correctly receiving and demodulating an outroute signal The Signal Strength is also reported if the signal strength is below 31 the antenna must be repointed The Receive Status and Transmit Status fields report whether the ...

Page 161: ...to access the Display Traffic Statistics screen shown in Figure 128 Displaying PEP statistics Type g and press ENTER on the Satellite Interface Statistics submenu to access the Display PEP Statistics screen shown in Figure 129 This screen can be used to monitor performance enhancing proxy PEP statistics Figure 128 Display Traffic Statistics screen Figure 129 Display PEP Statistics screen ...

Page 162: ...000 as shown in Figure 132 Enter a to view all resets or enter a number between 1 and 8 to view the corresponding entry Index 0 is the most recently logged reset This data is read only You can reset the DW6000 by typing rr at the Main Menu prompt and pressing ENTER You can force the DW6000 to download new keys and new software by typing rd and pressing ENTER Reading factory information Option g di...

Page 163: ...rom the factory with Dynamic Host Configuration Protocol DHCP enabled Therefore your installer laptop PC must have DHCP enabled and set to automatically obtain IP addresses Windows 98SE and ME 1 On the client computer go to Start Settings Control Panel and double click Network See Figure 133 2 A list of network components will be displayed See Figure 134 Note On Windows ME computers choose View Al...

Page 164: ...e IP Address tab select Obtain an IP address automatically 5 Select the Gateway tab Remove any installed DW6000s by selecting them and selecting Remove See Figure 136 6 Select OK to accept the updates for the TCP IP properties 7 Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings 8 Restart the computer if it does no...

Page 165: ...Appendix C Configuring the installer laptop for IP addressing 1033295 0001 Revision A 143 Figure 135 TCP IP Properties Figure 136 Gateway tab ...

Page 166: ...t be listed If it is not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears See Figure 138 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is install...

Page 167: ...Properties window appears See Figure 139 7 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Figure 139 Internet P...

Page 168: ... the network is not installed correctly See Figure 140 3 Right click the Local Area Connection icon for the connection between the Network adapter in the computer and the DW6000 and select Properties Note If the Control Panel is in category view select Network and Internet Connections then select Network Connections Note If the Local Area Connection icon appears with a red X then check your connec...

Page 169: ... and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 141 5 Select Internet Protocol TCP IP and select Properties See Figure 142 Note Be careful not to uncheck the Internet Protocol when you select it Figure 141 Local Area Connection Properties Figure 142 Internet Protocol Properties ...

Page 170: ...NS server address automatically options are selected If not select them 7 Select OK to close the open dialog boxes and finish the configuration 8 Restart the computer even if Windows does not require you to do so to ensure that the network settings are automatically reset To confirm reset check Internet Protocol TCP IP The items in Step 6 should be selected ...

Page 171: ... an internal modem to support VADB functionality The DW6002 connects to a national network of dial access numbers which are known as a Points of Presence POP Each POP acts as a Virtual Private Network VPN entry point into the customer s network or the Internet Packets are sent from the DW6002 through the POP to the Network Operations Center NOC which forwards the packets to the destination server ...

Page 172: ...r ID and the Site ID The user name and password are loaded into the VADB profile by the Network Management Center NMC The installer must dial the VADB access phone number with a phone handset before testing VADB functionality Refer to Testing the telephone line on page 153 for more details The telephone cable must be plugged into the TEL LINE port on the DW6002 and a telephone jack or splitter Ins...

Page 173: ... System Control Center 2 Click System Information 3 Verify the software release number is the most current If it is not contact installer support to make sure the correct software is downloaded to the unit 4 Use a browser to open the Advanced pages Type the URL for the DW6002 System Control Center and add fs advanced advanced html and press ENTER The Advanced pages interface appears See Figure 143...

Page 174: ...um fields See Figure 144 8 Make a note of the VADB gateway address See Figure 144 You will need this address to test VADB functionality Note The VADB access phone numbers and VADB gateway address shown in Figure 144 are examples for illustrative purposes only Actual values may vary by site and or location Figure 144 Verifying the VADB profile is loaded on the DW6002 ENABLED appears in vadb_net_ena...

Page 175: ...e number in order to access an outside telephone line Ask the site contact for the appropriate access code and then refer to the installation specification for instructions explaining how to modify the VADB phone number Connecting the DW6002 to the telephone line The DW6002 contains an internal modem which means an external modem is not required to support VADB functionality Follow these steps to ...

Page 176: ...e vadb_manual_init and click Execute 2 Once the VADB modem connects verify the VADB link is enabled a Open the Advanced page if it is not still open b From the right most drop down menu select vadb_call_status_show as shown in Figure 146 and then click Execute c Verify that VADBLINK appears in the Link in use field circled in Figure 146 Figure 145 Final hardware installation for VADB Telephone cab...

Page 177: ...152 If the client fails to ping the host the computer will report that no packets were received There are issues with either the network hardware or configuration Check the LAN connections and refer to the instructions that were provided with the network hardware and retry the ping test 4 Select vadb_manual_term from the right most drop down menu and click Execute to terminate the VADB link and re...

Page 178: ... The System LED will be solid blue when the satellite link is enabled The DW6002 LEDs are shown in Figure 147 Table 8 on page 157 describes the appearance of the LEDs during VADB operation Figure 147 DW6002 LED appearance during VADB operation POW ER SYSTEM RECEIVE TRANSM IT LAN 27578 C 3 16 05 HUGHES LAN LED System LED Power LED Transmit LED Receive LED ...

Page 179: ...e number is accessible from the site If necessary refer to the installation specification for instructions explaining how to change the access code Table 8 DW6002 LED appearance during VADB operation LED Appearance Description LAN Solid blue LAN is connected and usable Flashing blue There is transmit or receive activity on the LAN Transmit Solid blue OK Flashing blue Transmitting frames Off Condit...

Page 180: ...A required to obtain an outside telephone line or to change the area code 5 Complete the instructions in Testing VADB functionality on page 154 to test VADB functionality 6 Contact Technical Support if completing steps 1 5 does not resolve the VADB issue ...

Page 181: ...ion support Web site Installers will be notified by Hughes of the Web address for the site from where the utility can be downloaded Saving the utility on the installer laptop Follow these steps to save the utility on the installer laptop 1 Obtain the self extracting file containing the utility and its supporting files 2 Save the self extracting file on the installer laptop 3 Open the self extracti...

Page 182: ...8 Second Edition SE Windows Millennium Edition ME Windows 2000 and Windows XP operating systems You must connect your installer laptop to the DW6000 with an Ethernet cable before configuring TCP IP properties Windows 98SE and ME 1 On the installer laptop go to Start Settings Control Panel and double click Network See Figure 149 2 A list of network components will be displayed See Figure 150 Note O...

Page 183: ...he TCP IP Properties window appears See Figure 151 4 On the IP Address tab select Specify an IP address 5 Type 192 168 0 2 in the IP Address field 6 Type 255 255 255 252 in the Subnet Mask field 7 Click OK 8 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Figure 150 Network window Figure 151 TCP IP Properties ...

Page 184: ...sted If it is not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears See Figure 153 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed unin...

Page 185: ...154 7 Select Use the following IP address 8 Type 192 168 0 2 in the IP address field 9 Type 255 255 255 252 in the Subnet mask field 10 Click OK 11 Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Note You do not need to enter information in the Default gateway Preferred DNS server or Alternate DNS server fields F...

Page 186: ...the network is not installed correctly See Figure 155 3 Right click the Local Area Connection icon that represents the Network adapter that connects the computer to the Satellite DW6000 and select Properties Note If the Control Panel is in category view select Network and Internet Connections then select Network Connections Note If the Local Area Connection icon appears with a red X then check you...

Page 187: ...ernet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 156 5 Select Internet Protocol TCP IP and select Properties See Figure 157 Note Be careful not to uncheck the Internet Protocol when you select it Figure 156 Local Area Connection Properties Figure 157 Internet Protocol Properties ...

Page 188: ...tware release are deleted from the DW6000 1 Confirm the installer laptop is connected to the DW6000 with an Ethernet cable 2 Perform a ping test to confirm the installer laptop is properly connected to the DW6000 a Open a DOS command prompt on the installer laptop b Type ping 192 168 0 1 c Press ENTER Continue with step 3 if the ping test is successful Refer to Troubleshooting on page 168 if the p...

Page 189: ...Way Updater window as shown in Figure 160 This value is the IP address for the DW6000 6 Click OK During the update process status messages appear in the message window between the address field and the OK and Cancel buttons The utility automatically closes after the update is complete and the DW6000 reboots Refer to Troubleshooting on page 168 if the utility does not automatically close and the DW...

Page 190: ...aptop b Type ping 192 168 0 1 c Press ENTER Continue with step 3 if the ping test fails A sample screen of a failed ping test is shown in Figure 161 3 Verify the Ethernet cable is securely attached to the installer laptop and the DW6000 4 Verify the installer laptop has an IP address of 192 168 0 2 Refer to Configuring the TCP IP properties on the installer laptop on page 160 for instructions expl...

Page 191: ...ty 1033295 0001 Revision A 169 6 Restart the utility and repeat the instructions in Updating the fallback bin file on page 166 7 Contact Technical Support if you are unable to update the fallback bin file on the DW6000 after completing steps 1 6 ...

Page 192: ...Appendix E Using the Fallback Updater utility 170 1033295 0001 Revision A ...

Page 193: ... Internet Explorer 1 Launch Internet Explorer 2 Go to Tools Internet Options Connections See Figure 162 3 Click on LAN Settings The LAN Settings window appears See Figure 163 4 In the Proxy Server box click on Advanced The Proxy Settings window appears See Figure 164 If Advanced is grayed out proxy function is already disabled You can click OK and go to Step 8 5 In the Proxy Settings window delete...

Page 194: ...Appendix F Disabling the Web browser s proxy connection 172 1033295 0001 Revision A Figure 162 Internet Options Connections tab Figure 163 Use a proxy browser unchecked ...

Page 195: ... Advanced Proxies The Proxies screen appears See Figure 165 3 Delete all information in the HTTP Proxy field and the Port field next to it 4 Click on the Direct Connection to the Internet radio button Notice the Manual proxy configuration radio button becomes unselected 5 Click OK Figure 164 Proxy settings screen delete HTTP information Figure 165 Direct Connection to the Internet disables proxy ...

Page 196: ...Appendix F Disabling the Web browser s proxy connection 174 1033295 0001 Revision A ...

Page 197: ...mmissioning server ACS to be used for the commissioning process If instructed to upload an sbc cfg file to the DW6000 the file will be available to installers for download on an installation support Web site Connect the DW6000 to the installer PC Ethernet port and power up the DW6000 Use surge protectors Perform antenna pointing and automatic cross pol Start commissioning the unit using either SBC...

Page 198: ...Appendix G Installation checklist 176 1033295 0001 Revision A ...

Page 199: ... of the longitude decimal point without doing any rounding and use the chart below to translate these two digits into the number of minutes 3 Enter the minutes number into the VSAT Longitude in minutes field in the Configure Boot Parameters screen 4 Repeat steps 1 2 and 3 for the VSAT Latitude in degrees and VSAT Latitude in minutes fields For example if the site s coordinates are Longitude 77 239...

Page 200: ...7 46 08 5 43 26 78 47 09 5 44 26 79 47 10 6 45 27 80 48 11 7 46 28 81 49 12 7 47 28 82 49 13 8 48 29 83 50 14 8 49 29 84 50 15 9 50 30 85 51 16 10 51 31 86 52 17 10 52 31 87 52 18 11 53 32 88 53 19 11 54 32 89 53 20 12 55 33 90 54 21 13 56 34 91 55 22 13 57 34 92 55 23 14 58 35 93 56 24 14 59 35 94 56 25 15 60 36 95 57 26 16 61 37 96 58 27 16 62 37 97 58 28 17 63 38 98 59 29 17 64 38 99 59 30 18 6...

Page 201: ...f entry A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant 26 Gauge telephone cord and modular plug is provided with this product It is required to be terminated with a plug type 605 or a FCC plug type 6 position for Australia CAUTION To reduce the risk of fir...

Page 202: ...ice commission or corporate commission for information The DW6002 complies with the following telecom standards FCC Part 68 standard for North America CTR 21 standard for Europe AS ACIF S002 standard for Australia CS 03 standard for Canada Telephone cord and the plug must be compliant with the corresponding telecom standard in a specific country continent Satellite Dish Antenna Grounding The outdo...

Page 203: ...e grounded through the satellite local antenna cable before plugging into the power source and it must remain grounded thereafter G 26177 C 08 18 03 Ground clamp Electric service equipment Ground clamps Coaxial cable Grounding block Coaxial cable Grounding conductor Power service grounding electrode ...

Page 204: ...Appendix I Declaration of Conformity 182 1033295 0001 Revision A ...

Page 205: ...Appendix I Declaration of Conformity 1033295 0001 Revision A 183 ...

Page 206: ...Appendix I Declaration of Conformity 184 1033295 0001 Revision A ...

Page 207: ...r determining the addressing plan and address assignments within that network Host In packet and message switching communications networks the collection of hardware and software that makes use of packet or message switching to support user to user i e end to end communications interprocess communications and distributed data processing More simply any computer that has full two way access to othe...

Page 208: ...y do not need to be accessed by the public For this reason the NIC has reserved certain addresses that will never be registered publicly These are known as private IP addresses Router a device or in some cases software in a computer that determines the next network point to which a packet should be forwarded toward its destination Signal quality factor SQF an integer value from 0 99 that indicates...

Page 209: ...P Internet Protocol ISP Internet Service Provider LAN Local Area Network NAT Network Address Translation NMC Network Management Center NOC Network Operations Center OPI Outdoor Pointing Interface PEP Performance Enhancing Proxy PEP Packet Error Probability RX receive SBC satellite based commissioning SDL software download SQF signal quality factor TCP Transmission Control Protocol TCP IP Transmiss...

Page 210: ... Abbreviations and Acronyms 188 1033295 0001 Revision A ...

Page 211: ...09 134 manual 33 107 134 Customer installation requirements 10 D DC DC power supply 17 92 118 DHCP 141 DW6000 description 1 equipment specifications 4 installation methods 7 LEDs 21 97 123 PC and MAC system requirements 10 84 115 specifications 4 supported operating systems 10 84 115 troubleshooting 67 DW6002 149 Dynamic Host Configuration Protocol See DHCP E Equipment specifications 4 Ethernet 10...

Page 212: ...l base installing 18 93 119 PEP 139 Ping test description 72 executing 21 97 123 Power supply AC DC 17 92 118 DC DC 17 92 118 R Range value 135 Receive code messages 53 Reception Information page 52 Registration forms dial up commissioning 101 Registration server selecting during dial up commissioning 99 Reset history 140 Router 2 S Satellite based commissioning See SBC SBC description 8 SBC insta...

Page 213: ...lity 154 troubleshooting 157 Verifying correct DW6000 operation 138 Verifying software download 136 Viewing help topics 50 Virtual Private Network Automatic Dial Backup See VADB Viruses 74 W Web browser disabling proxy server connection 171 Web commissioning 90 Websetup 99 100 Wireless base station 2 ...

Page 214: ... Index 192 1033295 0001 Revision A ...

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