Hughes Direcway DW6000, Installation Manual, Page: 79 / 214

Chapter 3 • The System Control Center
1033295-0001 Revision A
57
Transmit status messages
The following messages may appear in the Transmit field. The
Comments section gives more information about each code, and
describes any possible corrective measures. See Figure 52 on
page 55 for corrective measures involving cables or the power
supply.
Power cycling means unplugging the power cord from the
power source, waiting 10 seconds, and plugging it back in.
If corrective measures do not solve a problem, contact installer
support.
TxCode 8 means the transmitter is working properly. It is the
code you will see most of the time.
Table 6: Transmit (TxCode) messages and corrective actions
Numeric
TxCode Message Displayed Comments
1 The transmitter has been
disabled by the Network
Operations Center This condition occurs when the transmitter is not enabled. A
transmitter may be disabled for short periods of time by the
NOC for service or troubleshooting. It may also be disabled if
the user discontinues the satellite service. If this condition
persists, it can only be corrected by requesting that the unit
be enabled.
2 The transmitter has been
placed in test mode by the
Network Operations Center This status requires no user action and this test usually
completes in 15 minutes or less. This condition occurs when
the NOC places the transmitter into special transmission
modes to measure the performance of the transmitter. When
in this mode, the unit is unable to transmit normal user data to
the NOC.
3 The transmitter is locking to
the receive carrier This condition occurs during initial startup or when the
receiver is locking to the receive signal. It is normal for this
condition to persist for up to 10 seconds. If this condition
persists for more than 10 seconds, try disconnecting and
reconnecting the receiver coaxial cable and waiting 10
seconds. If the situation still persists, then the DW6000 may
need to be replaced.
5 The transmitter is not locked to
the network timing No action is necessary if this condition occurs from time to
time and quickly resolves itself. If this issue persists, it is likely
due to a NOC-related service issue. The condition may also
be due to DW6000 failure; in rare cases, the unit may fail and
may have to be replaced.
6 The transmitter is not available
because the receiver is not
detecting a signal or is not
locked to the correct network Check your receive signal. This condition occurs when the
DW6000 is not detecting a good signal. The receiver must be
locked to the correct network in order for the transmitter to
operate. If the receiver is not locked (no signal) or is locked to
the wrong network, the transmitter is unable to transmit data.
Please verify that you have a good signal strength by going to
the System Status page. This could also be caused by
inclement weather.