HP StorageWorks 1/8, User'S And Service Manual, Page: 132 / 204

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Each support ticket downloaded from the RMI will only contain information for the Autoloader itself
or one drive. To capture all support information, download a ticket from the Autoloader and from
each drive. To generate a consolidated support ticket with all support data in a single compressed
file download the support ticket with L&TT.
To view a downloaded support ticket:
1. From the L&TT File menu, select Load Support Ticket .
2. Select the support ticket file in the browser.
The top of the support ticket contains basic configuration information about the device, as shown in
Figure 71 .
Figure 71 Support ticket in viewer
.
Expand HP Event Logs to see events divided into three categories:
• Events in the last 24 hours
• Events in the last 31 days
• Events older than 31 days
Set the Current Detail Level to see additional types of events:
• Normal will only show critical events or hard errors.
• More details will also show warning and configuration events.
• Everything shows all events.
Critical events are designated with a STOP sign icon. Expand the event for more information, as
shown in
Figure 72 .
Troubleshooting 132