Chapter 14 : Troubleshooting
207
•
If the missing contact is from a LinkedIn account, make sure the contact
is in your direct network. The smartphone does not sync second and
third-level connections.
•
If the missing contact information is from another account that is
compatible with the HP Synergy feature, you need to contact the
developer for help.
•
Sync your Contacts
accounts (see
Manually synchronise Contacts with
your online accounts
).
•
Set the default Contacts account (see
Customise Contacts
).
•
Search to locate the contact information (see
Find a contact
).
•
Check other contacts that have the same phone number or email
address to make sure the missing contact information has not been
improperly linked to another contact. If you have contacts with matching
information, tap the contact name at the top of the screen to display
any linked contacts. If you find the missing contact, tap it and then tap
Unlink this profile
. The unlinked contact now appears as a separate
entry in Contacts.
My contact data is in the wrong field
•
If your incorrect contact data is being synced from an online account,
update the contact information in your online account. If your incorrect
contact data is being backed up with your HP webOS Account, update
your contact information on your smartphone.
•
Manually synchronise Contacts (see
Manually synchronise Contacts
with your online accounts
). t
I have duplicate contacts
•
If the duplicate contacts are from the same source—if, for example, both
contacts are Google contacts or both contacts are Exchange contacts—
link the duplicate contacts (see
Link a contact
).
•
Delete one of the duplicate records from the source, such as Google or
Exchange, or delete the duplicate from the smartphone (see
Delete a
contact
).
•
Manually synchronise Contacts with your online accounts (see
Manually
synchronise Contacts with your online accounts
).
I started entering a contact's name in Card view or the
Launcher, but I'm not seeing the person in the results
•
With Just Type, you need to enter at least two letters before contact
matches are returned.
•
You may need to scroll down the list to find the match you want.
•
If you still don't see the match you want, try typing a few more
characters of the person's name.
I can't synchronise Calendar events
Different accounts sync events for different periods of time into the past
and future. Note the following to be sure the information you want to sync
is available for the account:
•
Google accounts sync events one month back and two months forward.
•
Yahoo! accounts sync events one month back and three months
forward.
•
Exchange accounts sync events two weeks back and unlimited forward.
•
If you are trying to synchronise with a desktop application using the
USB cable, note that HP webOS does not support synchronisation of HP
webOS smartphones with desktop software such as Palm Desktop
software or desktop Outlook. Instead, webOS smartphones synchronise
wirelessly with online services such as Google or Microsoft Exchange
ActiveSync. If you are trying to synchronise with a third-party desktop
application, contact the application developer for support.
NOTE
You can go to
hpwebos.com/sync-solutions
to see if a third-party solution
is available that supports sync of your HP Pre
3
with a desktop application.
•
Make sure you have a data connection (see
I don’t know if I have a
data connection
).
•
Set up your online account to sync on your smartphone if you have not
already done so (see
How do I get events into Calendar?
).
Summary of Contents for Pre 3
Page 1: ...U S E R G U I D E ...
Page 6: ...6 Contents ...
Page 10: ...10 Chapter 1 Welcome ...
Page 158: ...158 Chapter 10 Web and wireless connections ...
Page 184: ...184 Chapter 13 Preferences ...
Page 216: ...216 Chapter 14 Troubleshooting ...