HP Pre 3, User Manual

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202 Chapter 14 : Troubleshooting
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, by default, the last three days' worth of
email messages is downloaded from your mail server to your Inbox. All
messages older than three days are removed from your Inbox; they are
not deleted on the server, however.
You can change the setting to download only one or two days' worth of
messages. If you select one of these options, any messages older than
one or two days are deleted from your Inbox. You can also change the
setting to download all messages regardless of the date, in which case all
messages continue to appear in your Inbox (see Enter advanced account
settings ).
I have trouble sending or receiving attachments
• Email attachments smaller than 150 KB are downloaded automatically.
All other attachments have to be downloaded manually by tapping the
attachment name in the email. You may need to tap the attachment to
complete receiving it.
• Sometimes an attachment to an email may prevent the email from being
sent. The reason may be related to the account, an account setting or
the file. To determine whether this is the case, try sending the email
without the attachment or try sending the email from a different email
account. If a different account works, check the settings of the problem
account. If sending the email without the attachment works, also check
the account settings, and try sending the email with another file, in case
the first file was damaged.
Messaging
I can't send or receive text or multimedia messages
• Make sure that the phone is on (see Turn wireless services off
(aeroplane mode) ).
• For multimedia messages, do the following:
• Contact your wireless service provider to verify that your plan
includes messaging services, that these services have been
correctly activated on your smartphone and that they are available
at your location. (Your wireless service provider should be able to
tell you if messaging services have been experiencing transmission
delays.)
• Turn off the phone by turning on aeroplane mode, and then turn
off aeroplane mode (see Turn wireless services off (aeroplane
mode) ).
• Restart your smartphone (see Restart your smartphone ).
• Make sure you are in an area with good signal strength (see
Signal strength is weak ).
• Make sure you have a data connection over your wireless service
provider’s network. Note that you cannot send or receive
multimedia messages over a Wi-Fi connection (see I don’t know if
I have a data connection ).
• Check to see if you have data services enabled. Open Phone ,
open the application menu and tap Preference & Accounts . Under
Network , make sure Data Usage is set to On .
• If you are in roaming coverage, check to see if you have data
roaming enabled. Open Phone , open the application menu
and tap Preferences & Accounts . Under Network , tap Data
Roaming and tap Enabled .
• Make sure the file you are attaching or receiving is of a supported
file type (see Create and send a text or multimedia message or
Receive and view text and multimedia messages ).
• Some wireless service providers have limits on the size of
attachments to multimedia messages—check with your wireless
service provider to see if there are any limits. To check the size of a
video you want to attach: Open Videos and tap Video roll .
Videos are listed by date and time, with the length and size of the
video. To check the size of a photo you want to attach: Put the
smartphone in USB Drive mode, navigate on the computer to the
DCIM/100PALM folder, and check the size of the photo (see Copy
files and folders using USB Drive mode for information on using
USB Drive mode).
• You may need to manually enter your MMS APN settings. Check
with your wireless service provider to obtain these settings (see
Manually select network settings ).