HP Pre 3 User Manual Download Page 186

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186

Chapter 14 : Troubleshooting

Throw the app off the top of the screen to close it.

Throw any other open applications off the top of the screen to close

them.

Why this might help

One or more of your open applications could be reserving so much

memory that there's not enough memory left to do real work. Closing

apps can free up enough memory so you can continue working.

T2. Turn your smartphone completely off and on

NOTE

If the screen is off and you can't turn it on or if gestures don't work, skip

T3. Triple-toggle to restart

Press and hold the

power

button.

Tap

Power

and then tap

Restart

Why this might help

Restarting your smartphone closes all applications, frees up all memory,

and reinitialises wireless services (phone, Bluetooth

technology, Wi-Fi

and VPN). A fresh start.

T3. Triple-toggle to restart

Press and hold the

power

button.

While still holding down the

power

button, slide the

ringer

switch

three times.

Wait a few seconds for the restart to begin.

Or try this method for restarting your smartphone: 3-key restart:

Press

and hold

Option

Sym

and then release the keys all at once.

Give this method at least 10 seconds for the restart to begin.

Why this might help

A triple-toggle or 3-key restart may be effective if the screen is off and you

can't turn it on, or if gestures don't work. These restarts also close all

applications, free memory and reinitialise wireless services (phone,

Bluetooth

technology, Wi-Fi and VPN).

NOTE

Because open applications are forced to close immediately during a

triple-toggle or 3-key restart, some unsaved data may be lost.

TIP

An occasional restart can be good for your smartphone just the way a

restart can be good for your computer. Every once in a while, restart your

smartphone.

Summary of Contents for Pre 3

Page 1: ...U S E R G U I D E ...

Page 2: ...esult of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss Patent pending This product also is licensed under United States patent 6 058 304 Email mobile number and related information required for setup and activation Actual speeds may vary Required data services sold separately unlimited plan recommended and may be...

Page 3: ...level in an app back gesture 35 Use the menus 37 Enter and save information 41 Close applications 42 Delete applications 42 Manage applications in Card view 44 Manage applications in the Launcher 45 Manage online accounts 47 View and work with notifications 48 Create and work with favourites Chapter 5 Copy files and sync your personal data 49 Copy files between your smartphone and your computer 50...

Page 4: ... Share 157 Use your smartphone as a modem Chapter 11 Documents 159 Quickoffice mobile office software 162 PDF View Chapter 12 HP webOS App Catalog and Software Manager 163 Browse applications in HP webOS App Catalog 164 Download a free application 164 Buy an application 166 Reinstall a deleted application 166 Set up a billing account 166 Set billing account preferences 167 Update or delete a billi...

Page 5: ...on MP3 210 HP webOS App Catalog 213 Transferring information to and from your computer 214 Backing up and restoring data 215 Updates 215 Transferring information from another HP webOS phone 215 Making room on your smartphone A Terms B Online accounts available for webOS phones C Specifications D Regulatory and safety information E Use Adobe search ...

Page 6: ...6 Contents ...

Page 7: ...ations and info by making simple gestures either on the touchscreen or in the gesture area directly beneath the screen For more information see Use gestures tap swipe drag flick pinch Carry the Gesture Guide included in the box with your HP Pre3 around with you and you ll soon know all the gestures by heart Multitasking You can have many applications open at once and easily move among them Go to t...

Page 8: ...ervices so that you can store and sync your info in online accounts For more information see Get data from an online account in the cloud Your HP webOS Account When you set up your smartphone you create an HP webOS Account by entering a valid email address creating a password and answering a security question Your account gives you an account in which to create and store contacts and calendar even...

Page 9: ...detailing every facet of your smartphone On the support site you can also edit your HP webOS Account watch how to animations and access a tool to help you export data from your desktop to your new smartphone the Data Transfer Assistant Peer to peer support Visit forums hpwebos com to share your experiences and get help and advice from fellow customers Self paced learning guides Visit learning hpwe...

Page 10: ...10 Chapter 1 Welcome ...

Page 11: ...res tap swipe drag flick pinch 25 Update the HP webOS operating system Get to know your smartphone Slide out the keyboard Hold the smartphone as shown below and gently push up TIP When you are on a call or using data services to check email browse the web and so on you may experience better sound or connection quality if you keep the keyboard slid out ...

Page 12: ... saved automatically whether the audio component is the earpiece of your smartphone a wired headset a wireless headset that uses Bluetooth wireless technology music heard through the speaker music heard through a headset and so on When you return to using an audio component the audio plays at the volume you left it the last time you used that component Keyboard 1 Option Press to enter numbers punc...

Page 13: ...ee Open an application in the Launcher 3 Connection icons Show the status of wireless service connections and battery strength see Icons in the title bar Drag down over the icons to open the connection menu 4 Page indicator Shows that there are Launcher pages to the right of the currently displayed page Tap to move to the next page You can also swipe right or left on the screen to move among Launc...

Page 14: ...DGE data network See I don t know if I have a data connection Your smartphone is connected to a 3G HSDPA HSUPA or UMTS data network See I don t know if I have a data connection When your phone is on and connected to your wireless service provider s network the provider s name appears in the top left hand corner of Card view and most Phone screens The phone is searching for your wireless service pr...

Page 15: ...ct your wireless service provider To take advantage of the high speed data connection available on your smartphone you may need to have a 3G SIM card Check with your wireless service provider for information WARNING You must always remove the battery before inserting or removing the SIM card NOTE If you turned on your smartphone before inserting the SIM card you must shut it down before proceeding...

Page 16: ...mail address create a password for your profile and select and answer a security question IMPORTANT You must enter a valid email address to access all the features available on your smartphone Note that entering an email address here does not set up your smartphone to send and receive messages from that email account you must do that separately see Email If you are upgrading from another webOS sma...

Page 17: ...ore you give it to someone else don t do a remote erase Instead do a partial or full erase of the smartphone itself see Erase data and reset your smartphone For detailed information about your HP webOS Account see Backup Although you create an HP webOS Account by entering a valid email address setting up an HP webOS Account is different from setting up email on your smartphone To set up email see ...

Page 18: ...ttings Lower the screen brightness see Change screen brightness Use a Wi Fi connection to download system updates and applications from App Catalog see Update the HP webOS operating system and HP webOS App Catalog and Software Manager Downloads occur faster over Wi Fi than over your wireless service provider s data connection and thus use less battery power Keep in mind that frequent use of instan...

Page 19: ...when your smartphone is placed on a Touchstone sold separately Turn wireless services off aeroplane mode Aeroplane mode turns off your smartphone s wireless services which are the Phone app Wi Fi app Bluetooth app and VPN app Use aeroplane mode when you are on a plane or anywhere else you need to turn off all wireless services You can t browse the web but you can still use apps like Calendar Conta...

Page 20: ...de is sufficient for normal periods when you have the smartphone with you but you re not using it On rare occasions however you may want to put your smartphone into deep sleep because you are not going to use it for an extended period At those times shut down the screen and wireless services completely by doing one of the following Open Device Info and tap Reset Options Tap Shut Down and tap Shut ...

Page 21: ... right to left or left to right Do it fast do it lightly In a swipe your fingertip just skims the surface of the touchscreen or gesture area One kind of swipe you ll use a lot back Make the back gesture from right to left anywhere in the gesture area Back takes you up one level from a detailed view to a more general view of the application you re working in For example when you finish reading an e...

Page 22: ...the app name appear lift your finger The application opens Flick As its name tells you this is a quick gesture great for scrolling long lists documents or pages Do it fast do it lightly as with a swipe your fingertip just skims the surface The faster you flick the faster and further you scroll up or down a list Close an application To close an application in Card view flick the card up towards the...

Page 23: ...PDF View and Maps Place two fingers on the screen and spread them slowly apart Zoom out pinch in to decrease the size of items on the screen Email Web Photos PDF View and Maps Place two fingers on the screen and bring them together Zoom in or out a fixed amount Web Photos Quickoffice mobile office software PDF View Double tap the screen TIP To delete multiple list items throw each one off the scre...

Page 24: ...lick the screen in the desired direction Stop scrolling Tap or drag the screen while scrolling Text selection gestures For information on working with text after you select it see Cut copy and paste information and Use the Copy All or Select All feature Insert the cursor in a text field Tap the location ...

Page 25: ...is a whole paragraph Press and hold Shift and then tap a paragraph Tap an adjacent paragraph to add it to your selection you can t skip around If you need to scroll down to select the next paragraph release Shift scroll press Shift and tap the paragraph Tapping any part of the highlighted selection deselects it Update the HP webOS operating system HP provides updates to your smartphone s operating...

Page 26: ...e is available make sure you have your smartphone s Wi Fi feature turned on If you have Wi Fi turned on and the battery has enough charge your smartphone automatically downloads a system update if one is available you don t have to do anything If Wi Fi is not turned on when the update becomes available the webOS servers continue to check your device for Wi Fi availability If you do not have Wi Fi ...

Page 27: ...a contact Search the web see Search the web Search for email messages web bookmarks videos and more see Find information in an application on your smartphone Map a location see Find information in an application on your smartphone Create a new message memo or other item see Create a new item such as a message or memo Update your Facebook or Twitter status see Create a new item such as a message or...

Page 28: ...tact Enter the contact name and then tap Global Address Lookup Search the web You have several options for using Just Type to search the web 1 Open Card view see Manage applications in Card view or the Launcher see Open an application in the Launcher 2 Begin typing the search term or a website address such as hp com 3 Do one of the following You may need to scroll down to see web search engines To...

Page 29: ...ding on the app you want to search in tap one of the following You may need to scroll down to see app search results Email Your smartphone displays the number of email messages whose sender name or subject contains your search term Tap Email to display the list of matching messages Tap a message to view it Bookmarks History Your smartphone displays the number of websites in your bookmarks list and...

Page 30: ...me examples To create a new email message Tap New Email A new message opens with the text you have entered as the message body text To create a new task Tap New Task A new task opens with the text you have entered as the task description 4 To see more available quick actions tap More Open an application 1 Open Card view see Manage applications in Card view or the Launcher see Open an application i...

Page 31: ... enter a search term To change the search engine tap the currently displayed engine and then tap the one you want The list contains two types of search engines engines Contacts Addresses People Date Time Clock Settings Preferences Device Info Settings Preferences Reset Email Mail Location Services Settings Preferences Memos Notes Stickies Notepad Messaging Text SMS MMS IM Instant Chat Music Songs ...

Page 32: ...sults such as an email message or a memo To add a new item type tap Add Quick Actions and tap the item Find More This option lets you search App Catalog for third party applications and services that you can use to perform any of the following Just Type functions web search app search or creation of a new item Quick Action For example you can use Find More to download a new web search engine To us...

Page 33: ...information on the Just Type feature see Just Type 1 Open Card view see Manage applications in Card view or the Launcher see Open an application in the Launcher 2 Begin typing the name of the application or one of its keywords see Use application keywords 3 When the application icon appears in the search results tap it Open an application in the Launcher The Launcher displays all your applications...

Page 34: ...ick Launch from inside an app You can customise Quick Launch to contain the icons for apps you use most often To open an application from Quick Launch just tap the icon Quick Launch Quick Launch can display no more than five icons By default it displays from left to right Phone Contacts Email Calendar and the Launcher You can change the order of icons except the Launcher in Quick Launch see Reorde...

Page 35: ...back to Card view To make the back gesture swipe right to left anywhere in the gesture area Use the menus Most applications have an application menu hidden in the top left hand corner which provides access to additional features There is also a connection menu hidden in the top right hand corner which provides access to wireless services Some applications have additional menus For example in Photo...

Page 36: ...ithout selecting an item repeat one of the options in step 1 If an application menu item is followed by this symbol plus a letter it means a keyboard shortcut is available for that menu item To use a keyboard shortcut press and hold the gesture area and press the letter key of the shortcut For examples of using keyboard shortcuts see Cut copy and paste information Open the connection menu The conn...

Page 37: ...owercase To enter other uppercase letters do one of the following Press Shift and press the letter key The Shift symbol appears You don t need to hold down Shift while you press the letter key Turn on Caps Lock Press Shift twice The Caps Lock symbol appears Turn off Caps Lock Press Shift Enter alternative keyboard characters Numbers punctuation and symbols appear above the letters on the keys To e...

Page 38: ...sing Enter accepts the information you have just entered and moves the cursor to the next field TIP The symbols and accented characters are grouped according to their similarity to the corresponding key In some cases the symbol is related to the alternative character on the key not the letter For example to type a or other currency symbol press Sym h Why Because the alternative character on the H ...

Page 39: ...n inserts punctuation such as apostrophes in contractions So you can quickly type dont and it appears correctly as don t The auto capitalisation feature automatically capitalises the first word of a sentence and other letters that would commonly be capitalised such as the letter i by itself The shortcut feature recognises and expands common shorthand expressions such as replacing u with you or r w...

Page 40: ...p and insert the cursor where you want to paste the text see Text selection gestures 4 Open the application menu and tap Edit Paste You can also use keyboard shortcuts to cut copy and paste After selecting the text or inserting the cursor press and hold the gesture area the lit bar begins to pulse and glow more brightly Then press X cut C copy V paste or A select all in the apps that support this ...

Page 41: ...re to close a screen see Go up one level in an app back gesture any new or changed info is saved Your info is also saved if you minimise an app to a card in Card view and throw the card off the top of the screen to close the app On screens with a Done button when you tap Done or make the back gesture any new or changed info is saved Close applications In Card view see Manage applications in Card v...

Page 42: ...ld see your wallpaper see Change your wallpaper and Quick Launch see Open an application in Quick Launch 1 Just Type field 2 Wallpaper 3 Quick Launch When an application fills the screen and you want to go to Card view do one of the following Tap the centre of the gesture area Make the up gesture Flick up from the gesture area to the screen Work with stacked cards If you are working in an applicat...

Page 43: ...o be stacked Change card order or unstack cards 1 In Card view see Manage applications in Card view tap and hold the card you want to move This can be a single card or a card within a stack 2 After the card becomes transparent drag it to another position You can drag a stacked card to another position within the stack or drag it out of the stack to unstack it Line up your favourite applications in...

Page 44: ...n from the Launcher between two Quick Launch icons to drop it into the blank space If you simply want to remove an icon from Quick Launch without replacing it go to Card view tap and hold a Quick Launch icon and drag it off the bar The only one you can t remove is the Launcher icon Reorder Quick Launch icons You can change the position of any Quick Launch icon except the Launcher icon 1 In Card vi...

Page 45: ...me 4 When the current name is highlighted enter a new name 5 Tap outside the field or press Enter to accept the new name Delete a Launcher page Before you delete a Launcher page you must move all the icons to another page as described here You can t delete a page displaying any icons 1 Open the Launcher see Open an application in the Launcher 2 Scroll to the page you want to delete 3 Move the icon...

Page 46: ...ng a large number of contacts or calendar events from an online account to your smartphone you may not see all your data on your smartphone right away Some online account providers such as Google set limits on the amount of data that a user can import in a given time frame Also if you have many years worth of data or thousands of entries in an online account you may want to review the data and red...

Page 47: ... Exchange data is removed from Email Contacts Calendar and Tasks If you want to delete data only from one app served by the account for example you want to delete the calendar events but keep the contacts simply turn that app off for that account View and work with notifications Notifications show up at the bottom of the screen to notify you of new voicemail and messages upcoming appointments miss...

Page 48: ...leave the app the music playback controls remain displayed at the bottom of the screen This lets you continue to manage music playback without having to go back into the app Create and work with favourites You can quickly reach your closest contacts by phone email or text multimedia message by designating them as favourites Creating a favourite from a contact lets you view and touch base with that...

Page 49: ...e USB drive of your smartphone are not backed up to your HP webOS Account and they cannot sync to any of your online accounts So be sure to keep a copy of all such files somewhere besides your smartphone just in case you lose your smartphone or you must do a full erase of the info on your smartphone For example from time to time you may want to back up photos and videos you have recorded on your s...

Page 50: ...ardware wizard opens click Cancel to close the wizard 4 Open My Computer Windows XP Computer Windows Vista Windows 7 or Finder Mac double click the drive representing your smartphone and delete the files or folders 5 End the connection safely If you do not eject your smartphone safely it resets and may experience data loss when you disconnect the USB cable On a Windows computer right click the dri...

Page 51: ...account and have it show up in both places On your smartphone and on your computer You can set up a sync relationship between your smartphone and selected desktop organisers Different kinds of sync relationships are possible using third party solutions This enables you to create and change data in one place on your smartphone or in the desktop organiser and have it show up in both places On your s...

Page 52: ... account on your smartphone either an online account accessible in the cloud or your HP webOS Account accessible only on your smartphone See Export data from a desktop organiser on your computer Desktop organiser software and I want to keep using it My smartphone and my desktop organiser Set up a sync relationship between the smartphone and your desktop organiser using a third party solution See S...

Page 53: ...n your smartphone see Manage online accounts Otherwise your data must be transferred to your HP webOS Account see What is an HP webOS Account 1 On your computer go to hpwebos com migrate webOS 2 Click the link for transferring Contacts Calendar data from a desktop organiser 3 Read the instructions and follow the links to download the Data Transfer Assistant NOTE If you are setting up your smartpho...

Page 54: ... transfer your data If you use Palm Desktop on the Mac you can export your contacts calendar events and To do items into Address Book and iCal Then use the DTA to transfer your data For more information go to hpwebos com migrate webOS NOTE You cannot use the DTA to transfer Calendar and Contacts to a Yahoo account Instead you must use the upload tool provided by Yahoo Data is transferred from your...

Page 55: ...phone Follow the instructions of the third party vendor Sync your desktop organiser to Google and Google to your smartphone You may be able to download and install a third party application sold separately that can sync your desktop app to Google Your desktop app syncs with your Google account and your smartphone also syncs with Google 1 On your computer set up an account on the Google website if ...

Page 56: ...e website go to gmail com or in Exchange speak to an IT person at your company Set up the same account on your smartphone see Manage online accounts Otherwise your data must be transferred to your HP webOS Account see What is an HP webOS Account Go to one of your wireless service provider s shops and ask a support agent for help in transferring data from your old smartphone When you re ready to tr...

Page 57: ...not make calls Incoming calls go to voicemail NOTE By default domestic calls are made over your wireless service provider network However if you have set up a Skype account on your smartphone see Create or sign in to a Skype account you can set a preference to make domestic calls using your Skype account see Set your domestic dialling method You can also set the preference to be prompted each time...

Page 58: ...large brightly lit numbers that you can tap 1 Open Phone 2 If the dial pad isn t displayed tap 3 Tap the dial pad numbers to enter the number 4 Tap to dial TIP You can use voice dialling to call any contact number type except the following fax pager assistant and radio Some of these types appear for contacts in certain online accounts only such as a Google or Exchange contact Table 1 Voice Dial co...

Page 59: ...ctions on adding contacts to your smartphone You can also look up and dial contacts using Just Type see Dial by contact name using Just Type or Voice Dial see Dial by contact name using voice dialling NOTE If you set up a Skype account on your smartphone see Dial a Skype contact for information on calling Skype contacts TIP Press Backspace or tap the onscreen backspace icon at the top of the scree...

Page 60: ... set up a Skype account on your smartphone see Create or sign in to a Skype account you can use Skype to make international calls The numbers you call do not need to be associated with a contact You can choose to use Skype for all international calls or to be prompted whether to use Skype or your wireless service provider account for a given call see Set your international dialling method Calls to...

Page 61: ...umber appears in another application as an underlined link you can begin dialling the number directly from that application For example you can dial phone numbers that appear in web pages in messages email text or multimedia or in notes to calendar events 1 If a phone number appears as an underlined link tap the number This displays the dial pad with the number already entered 2 Tap to dial In Mes...

Page 62: ...ontacts list go to your call history see View your call history Use voicemail Set up voicemail 1 Do one of the following In the Launcher Card view or Phone press and hold 1 Open Phone Then tap Open Phone Then tap and hold 1 onscreen 2 Follow the voice prompts to set up your voicemail Listen to voicemail messages 1 Do one of the following In the Launcher Card view or Phone press and hold 1 Tap a vo...

Page 63: ...d voicemail from visual voicemail See the following sections for details on each To call back the caller Tap or the contact picture to the right of the caller name or number Tap the number you want to use to call that person To send a message to the caller Tap and hold the visual voicemail entry and then do one of the following Tap to the right of a mobile number Create and send a text or multimed...

Page 64: ...l behaviour See Why the screen goes dark for more information Manage a call Do any of the following Put the call on speakerphone Tap Mute the microphone so you can t be heard Tap Table 2 Voicemail greeting playback controls Icon Description Play the greeting Pause playback Listen to playback through your smartphone s speakerphone Tap again to listen to playback through the earpiece Move forwards o...

Page 65: ...l you must connect to a Wi Fi network See Wi Fi 3G UMTS HSDPA or HSUPA network You can make simultaneous voice and data connections So when you re on a call you can also send and receive email browse the web and send and receive text multimedia and IM messages NOTE You can t send or receive multimedia messages using a Wi Fi network 1 While on a call do one of the following Display Card view see Ma...

Page 66: ...r for more information 1 Make or answer a first call and then make or answer a second call 2 Tap to create the conference call 3 Do any of the following To add callers Tap To remove a call from the conference and talk privately Tap the caller name or number and then tap To return an extracted call to the conference Tap 4 When you have finished tap to end either an extracted call or the conference ...

Page 67: ...e entry to listen to the message This feature is available if your smartphone supports visual voicemail see Use visual voicemail To display other options for the contact or number Tap the contact icon or the picture to the right of the number To delete a call history entry Throw the entry off the side of the screen Tap Delete to confirm To clear the call history Open the application menu tap Clear...

Page 68: ...is made using this number View favourite details From the favourites list you can dial a different phone number for that contact send a message or view the favourite s contact entry 1 Open Phone 2 Tap 3 Tap the contact photo or contact icon to the right of the favourite name 4 Do one of the following To call the favourite using a different number Tap the number To send the favourite a text multime...

Page 69: ...list When you remove a contact as a favourite you do not delete the contact itself The contact no longer shows up as a favourite in Phone Contacts Email Messaging or Just Type search results 1 Open Phone 2 Tap 3 Throw the favourite off the side of the screen Tap Remove to confirm Save a phone number to Contacts You can save the number from an incoming or outgoing call to an existing contact or cre...

Page 70: ...n the headset model and what s happening on the smartphone Press the button once to perform any of the following tasks supported by your particular headset Answer an incoming call Respond to call waiting Hang up a single active call or all calls on a conference call Switch between calls if there is one active call and one call on hold 3 If you want to stop using the headset do any of the following...

Page 71: ...sting number Turn my caller ID on off The caller ID feature controls whether your phone number appears on another person s phone when you call him or her Check with your wireless service provider about availability and pricing of the caller ID feature 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 In Show My Caller ID tap On or Off Turn call waiting on off You can choose t...

Page 72: ...ce does not work with 7 digit numbers This preference is available only for smartphones purchased in the U S or Canada 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 In International Dialling tap Off to switch international dialling from Off to On 4 Begin typing the name of the country you are currently located in or scroll the list to find it 5 Tap the country when it app...

Page 73: ...ype member or just from people in your Skype contacts 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 Under Accounts tap Skype mobile 4 Under Allow Skype Calls From tap Anyone or Only My Skype Contacts Change your voicemail number If your wireless service provider changes the phone number for your voicemail system you need to change the number on your smartphone This is the...

Page 74: ...ices on 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 Do one of the following To lock the SIM card Tap Lock SIM Card Enter the PIN provided by your wireless service provider to lock the SIM and tap Done The SIM card locks whenever you turn off your smartphone To turn the smartphone back on you must enter the PIN To change the PIN Tap Change SIM Card PIN and enter the old ...

Page 75: ...ead the network settings from your SIM card during setup you can manually enter the settings BEFORE YOU BEGIN Obtain the following from your wireless service provider The Internet access point name APN Your username and password for accessing the Internet APN The multimedia messaging APN name MMS APN Your username and password for accessing the multimedia messaging APN The multimedia messaging ser...

Page 76: ...tion with a hearing aid When HAC is turned on the icon appears in the title bar 1 Open Phone 2 Open the application menu and tap Preferences Accounts 3 In HAC tap On or Off Use SIM Toolkit The SIM Toolkit app gives you access to services from your wireless service provider such as account information payment and news Features vary by wireless service provider NOTE Not all wireless service provider...

Page 77: ...t you also set up the same account for all other applications that can display data from that account For details on how Synergy works for the current list of online accounts see Online accounts available for webOS phones For example suppose you want to set up your Gmail account on your smartphone The last step in setup is to select all the other apps that you want to receive data from your Google...

Page 78: ...type or tap Email Account Any other time you open Email open the application menu tap Preferences Accounts tap Add Account and tap an account type or tap Email Account 3 Enter your email address and password and tap Sign In 4 Depending on the account you may be presented with options for which apps should download data from that account For each app tap On or Off and then tap Create 5 Tap Done NOT...

Page 79: ...er or system administrator Account type POP or IMAP Incoming and outgoing mail server names Incoming mail server username and password Incoming and outgoing server port numbers Any SSL requirements for incoming and or outgoing mail Any authentication ESMTP requirements for outgoing mail Root folder IMAP accounts only 1 If you have already started account setup and an Unable To Sign In message appe...

Page 80: ...essages should be deleted on your smartphone when they are deleted on the server Default Folders IMAP accounts only Specify the folder where messages you send save as drafts or delete are stored Change Login Settings See Change account login settings Remove Account See Delete an email account Turn new email notifications on off The settings you select here apply to individual email accounts You ca...

Page 81: ...ontact list Tap the contact you want or enter a name or address to narrow the list Enter the full email address for a recipient who is not a contact 5 Optional Tap To to open the Cc and Bcc fields and enter an address 6 Optional Repeat steps 4 and 5 to enter additional addresses 7 Enter the subject press Enter and enter the body text 8 Optional To set the priority for the message Open the applicat...

Page 82: ...ime you open a mail folder It also synchronises messages on an automatic schedule the default interval depends on the type of account you have see Enter advanced account settings for information on changing the interval Follow these steps to manually retrieve messages 1 Open Email 2 If the folders for the account you want are hidden tap to display the folders 3 Tap the folder you want to check mes...

Page 83: ...tphone so you can view them later in one of your smartphone s applications 1 Open the attachment see Open email attachments 2 Do one of the following For pictures in JPG GIF BMP or PNG format tap Copy To Photos For other file types open the application menu and tap Save As If the Save As menu item is not available you cannot save the attachment To save Microsoft Word Excel or PowerPoint files you ...

Page 84: ...ing messages must be fully downloaded to your smartphone to show up in search results In Launcher or Card view type a few characters of a name email address or subject of an email Tap Email scroll to find the email you want and tap to open it Open Email and open the folder containing the message Start typing a name email address or subject line of a message you re looking for Matching results appe...

Page 85: ...essage to highlight it as something that you need to return to 1 Open a message 2 Open the application menu and tap Set flag or Remove flag Show or hide message header details 1 Open a message 2 Tap a recipient name to show details Tap again to hide details Delete a message Deleting a message moves it to your deleted items folder so it s still on your smartphone Depending on your email account thi...

Page 86: ...folder name you want to open 4 Optional Tap the folder header to view information such as last sync and number of messages Sort email in a folder 1 Open Email 2 If the folder you want is not displayed tap to display the folders for one of your accounts 3 Tap a folder open the application menu and tap Sort 4 Tap any of the following By Date Sort the folder contents by date from most recent to oldes...

Page 87: ...The default account is used to send a message when you create a new message in Account List view or in a merged folder view such as All Inboxes or All Flagged Reorder accounts You can change the order of the accounts in Account List view 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap and hold the account name wait for the visual cue and then drag the account up or down...

Page 88: ...he person you re talking to Work with conversations When you exchange more than one message with a person the messages are grouped into a conversation A single conversation can contain text multimedia and IM messages When you start or continue a conversation the top part of Conversations view displays all messages you ve exchanged with this person and the bottom part provides the area where you ty...

Page 89: ... name to contact that person Use emoticons in a message To include an emoticon in a text multimedia or IM message type a keyboard character combination for that emoticon Most emoticons can be created by more than one combination After you send the message the emoticon image appears in the conversation on your smartphone and on the recipient s smartphone as long as the receiving IM application supp...

Page 90: ...e does not vibrate Messaging Text and multimedia messaging Create and send a text or multimedia message Each text message can have up to 160 characters You can send a message of more than 160 characters but the message may be split into several messages If you send a text message to an email address the email address is deducted from the 160 character count Multimedia messages consist of text and ...

Page 91: ...ng the message text Tap Tap the album containing the picture you want and tap the picture or tap New Photo and take a picture Tap Attach Photo After entering the message text Open the application menu and tap Add File Follow the instructions given above 6 To attach a video you have recorded to a multimedia message do one of the following Before entering the message text Tap and tap Tap the album c...

Page 92: ...1 In Conversations view tap a conversation with someone who is not a contact 2 Tap the header at the top of the screen 3 Tap Add To Contacts 4 Tap one of the following Add New Contact Create a new contact for the number Add To Existing Tap the contact you want to add the number to Forward a message 1 In a conversation tap a message 2 Do one of the following To forward the message through Messaging...

Page 93: ... is to select all the other apps that you want to receive data from your Google account besides Messaging you can include Contacts Calendar and Email After setup is complete your smartphone begins to download your messages and all data for all other apps you selected for synchronisation 1 Open Messaging 2 Do one of the following The first time you open Messaging Tap Add An Account Any other time O...

Page 94: ...rs of a group chat must be Skype friends 1 Open Messaging 2 Do one of the following To start a new group chat In Conversations or Friends view tap Enter two or more Skype friends or tap to search for Skype friends Enter a message to create the initial chat topic and tap to set up the chat In Conversations view tap the new chat you created To continue an existing group chat In Conversations view ta...

Page 95: ...add a number to Contacts Tap and hold the number and tap Add to Contacts Tap Save As New to create a new contact or tap Add To Existing to add this number to an existing contact To send an email Tap the email address To go to a web address Tap it Add a friend To add a friend to an IM account you must send a friend request and be accepted as a friend by the invitee To send a friend request 1 Open M...

Page 96: ...on to the left of the status description and tap your new status Change your custom message Your custom message is seen by your IM friends It appears next to your IM screen name and status It can contain any text you want 1 Open Messaging 2 Tap Friends 3 Do one of the following If you already have a custom message tap the current message and enter the new message text If you re creating a custom m...

Page 97: ...contacts account you also set up the same account for all other applications that can display data from that account For details on how Synergy works for the current list of online accounts see Online accounts available for webOS phones For example suppose you want to set up your Google contacts account on your smartphone The last step in setup is to select all the other apps that you want to rece...

Page 98: ...en them For example if you have a contact in Exchange and in Google for Emily Weeks your smartphone links the contacts so that all of Emily s info shows up on a single contact screen You need to open just one view to see all of Emily s info The actual data remains separate in the various accounts where you originally created the data it s just assembled in one view on your smartphone for your conv...

Page 99: ...the application menu tap Preferences Accounts tap Add an account tap an account type and go to step 3 To set up an account type that is not listed tap Find more to find an app then follow the instructions onscreen 3 If you are setting up a Skype account tap Sign In 4 Enter the account information and then tap Sign in 5 If you are setting up an Exchange account to keep your Exchange account secure ...

Page 100: ...ls select a ringtone for this contact and so on Scroll to see all fields You can add a reminder that appears whenever you and this person get in touch See Assign a reminder message to a contact 7 In some fields such as New Phone Number when you enter the information a label button appears on the right Tap the button to change the label for your entry for example to identify a number as a mobile or...

Page 101: ...name photo job title company are unique to each account You must open a specific account to edit these fields 6 Do one or both of the following To add or change information Tap a field see Enter information in a field NOTE In a linked contact when you enter info in a field for the first time you can assign that info to any account by tapping the account button in the field To delete a piece of con...

Page 102: ... the photo of another account Tap the account button in the top right hand corner and tap the other account see Linked contacts 2 Do one of the following To take a new photo Tap New Photo and take the picture To use an existing photo Tap the album containing the picture and tap the picture 3 Optional Do either or both of the following To zoom out or in on a part of the picture Pinch in or out on t...

Page 103: ...Call or chat with a Skype contact When you add or create a Skype account on your smartphone your Skype friends are added to Contacts From here you can chat with a friend or make a voice or video call to a friend 1 Open Contacts 2 Tap a contact and then tap the contact name again Do one of the following To start an IM chat with a friend Tap Chat enter your message and tap To call a friend Tap Call ...

Page 104: ...r it automatically gathers the info from the two records into a single view that displays all the contact information You can also manually link contacts The info for your linked contacts appears combined only on your smartphone the actual info is kept separate and distinct in the accounts it came from IMPORTANT To maintain the integrity of your contact data it s important that you link only one p...

Page 105: ...p Add To Launcher 4 Optional Edit the first and last name as you want them to appear in the Launcher 5 Tap Add To Launcher To see the contact in the Launcher scroll down on page 1 If the contact has a picture see Add a photo to a contact the picture appears as a Launcher icon If the contact doesn t have a picture the contact name appears in the Launcher with a placeholder icon Tap the real or plac...

Page 106: ...ort on the names are alphabetised by last name but they still appear in the Contacts list as first name followed by last name If you select First name to sort on names are alphabetised by first name 1 Contact list sorted by first name 2 Contact list sorted by last name You can also choose to sort by Company first name or Company last name In these cases the company name is alphabetised and within ...

Page 107: ...ll contacts to a hands free car kit with Bluetooth or send a contact using multimedia messaging MMS or email To send all contacts to a car kit first ensure that your car kit can be detected by your smartphone see Connect with a paired device Basic contact information such as first name last name and phone number are always sent to all car kits If a car kit requests it other contact information may...

Page 108: ...ronisation NOTE In the Launcher tap Accounts and then tap Add Account to see the current list of online accounts you can set up on your smartphone and from which you can access Calendar events See Online accounts available for webOS phones to see how major online accounts synchronise data between the web based account and your smartphone Enter an event directly in Calendar See Create an event for ...

Page 109: ...tting up an Exchange account see Set up email Microsoft Exchange and Lotus Notes to learn about setting up an account manually 6 Depending on the account you may be presented with options for which apps should download data from that account For each app tap On or Off and then tap Create NOTE If you choose to sync Calendar with an online Facebook account your Facebook events show up in Calendar bu...

Page 110: ...ocation 1 While creating an event see Create an event tap to the right of the event name To enter the event location after creating an event tap the event name in Day view 2 Tap Event location and enter the location Schedule a repeating event 1 While creating an event see Create an event tap to the right of the event name To set an event as repeating after creating the event tap the event name in ...

Page 111: ...he number already entered Create an all day untimed event An all day event such as a birthday appears in your calendar without a specific time slot 1 Open Calendar 2 Go to the day you want open the application menu tap New and then tap All Day Event 3 Enter the event details Change the Calendar display You can change the display of Calendar to show the events from all of your calendars or just the...

Page 112: ...e entire series or to cancel the deletion Tap the event name Open the application menu and tap Delete Event and then tap Delete to confirm If this event is one of a series of repeating events tap the option to delete just this event or the entire series Respond to an event reminder When an event reminder appears in the notification bar at the bottom of the screen tap the event description to open ...

Page 113: ... events created in that account and show or hide that account in All Calendars view Default Calendar If you create an event in All Calendars view the event is assigned to your default calendar Tap to change the default calendar Manually synchronise Calendar with your online accounts If you want to get calendar events from an online account on your smartphone immediately or upload events from your ...

Page 114: ... Task name field To set the task priority see Set task priority due date and other details Set task priority due date and other details 1 Open Tasks 2 Tap the list containing the task 3 Tap to the right of the task name 4 Set any of the following Priority High priority tasks appear in red Normal priority tasks appear in bold text and low priority tasks appear in grey text TIP You can also use Just...

Page 115: ...umber of tasks in that list that are due today or overdue 2 Tap a task list name to view tasks that are due today or overdue NOTE Tap Exchange to view task lists and tasks synchronised from your Exchange account Rename a task 1 On the task list tap the task name 2 Enter the new name and press Enter Sort a task list You can sort a task list to show tasks in the order you have determined or by due d...

Page 116: ...ks Tap Hide Completed To delete completed tasks Tap Delete Completed Tasks Delete a task or a task list Throw the task or task list off the side of the screen and tap Delete to confirm Memos If you used the Data Transfer Assistant and imported notes from Outlook on your desktop to your smartphone those notes are in Memos Your Exchange notes however do not sync All memos are backed up to your HP we...

Page 117: ...olour of a memo Colour code your memos to help you recognise memos of a certain type For example make all of your grocery lists blue 1 Open Memos 2 Tap the memo 3 Tap the bottom right hand corner of the screen and tap the new colour Delete a memo 1 In an open memo open the application menu and tap Delete 2 Tap Delete to confirm Email a memo 1 In an open memo open the application menu and tap Email...

Page 118: ... Alarm see Manage Clock That way you can sleep through the night without being disturbed by phone calls but your alarm still wakes you up in the morning 1 Open Clock 2 Tap the screen if is not visible 3 Tap and then tap 4 Set the following options Alarm Preferences Tap Off in the top right hand corner to switch the alarm from Off to On When the alarm is on the alarm icon a bell appears in the bott...

Page 119: ...s comments upload photos and more Install Facebook BEFORE YOU BEGIN To use Facebook on your smartphone you must already have a Facebook account This section describes the procedure for downloading and installing the free Facebook app Installing this app is different from setting up an online account on your smartphone which enables you to see your Facebook data in Contacts and Calendar and upload ...

Page 120: ...ter you download the Facebook app and sign in to your Facebook account you can update your status directly from the Launcher or Card view Start typing your status update and under Quick Actions tap More and then tap Update Facebook Status The Facebook app opens with your message in the update field Tap Update ...

Page 121: ...to your friends and family see Share a picture To add a personal touch to your smartphone use your pictures as your wallpaper see Save a picture as wallpaper and as caller ID images see Add a picture to a contact 1 Open Camera 2 The camera is set to automatically determine if the flash is needed To change the flash setting tap the icon Automatic Flash always on Flash always off 3 To take the pictu...

Page 122: ...they are saved to USB storage but you can t look at GIFs in Photos or use one as wallpaper You can also look at pictures on the web directly in the web browser see Web 1 Open Photos 2 Tap the album containing the picture and tap the thumbnail of the picture The Photo roll album contains pictures you have taken with your smartphone s camera 3 Swipe left or right on the screen to look at other pictu...

Page 123: ...is easiest to find the pictures you want by displaying them as thumbnails 7 End the connection safely If you do not eject your smartphone safely your smartphone resets and may experience data loss when you disconnect the USB cable To eject your smartphone safely On a Windows computer right click the drive representing your smartphone and click Eject On a Mac computer from your desktop drag the dri...

Page 124: ...ow To select a different starting point Tap the photo you want the slideshow to start at and tap 4 To exit the slideshow tap a photo Add a picture to a contact You can add a picture to a contact using the Photos application 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap and tap Assign to contact 4 Enter the contact name and tap the contact T...

Page 125: ... Set Wallpaper Share a picture You can send a picture to other picture enabled devices or to an email address as an attachment 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap and tap Share via email or Share via MMS 4 Create the email or multimedia message Upload a picture to the web To upload a picture to a web service such as Facebook or Ph...

Page 126: ...tures account 1 Open Photos 2 Open the application menu and tap Preferences Accounts 3 Tap the account name 4 Tap Remove Account and tap Remove Photo Account Delete a picture 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap 4 Tap Delete to confirm To delete an album see Delete files and folders using USB Drive mode Videos Record a video Your s...

Page 127: ... videos and add descriptions of them 1 Open Videos 2 Tap Video roll and tap the video date or title 3 To rename the video tap Title and enter a new name 4 To add a description tap Description and enter the description 5 To begin editing the video tap 6 Turn your smartphone to landscape view 7 The sequence of frames that make up the video is displayed at the bottom of the screen To shorten the vide...

Page 128: ...n the upload has finished Watch a video BEFORE YOU BEGIN Before you put videos on your smartphone make sure you have enough storage space on your smartphone to fit the file Open Device Info and look at the Available field under Phone To get videos on your smartphone you can do any of the following Record a video see Record a video Copy videos from your computer see Copy files between your smartpho...

Page 129: ...eaming music from the web directly in the web browser see Web Get music onto your smartphone To get music onto your smartphone you can do any of the following Copy music files from your computer see Copy files between your smartphone and your computer You can copy music files to any folder on your smartphone s USB drive However to make it easy to find and manage files consider creating a Music fol...

Page 130: ...e Music app in the background while you work in another app a music notification icon appears at the bottom of the screen Tap the icon to display the music playback controls You can use the controls even if the screen is locked 1 Add music files to your smartphone See Get music onto your smartphone 2 Open Music 3 Do one of the following To listen to all songs on your smartphone Tap Songs Tap the f...

Page 131: ... the Music app to switch between Playlist view and Album Art view Search for related songs or content When you are listening to a song you can search the web for related items such as songs by the same artist or from the same album 1 While listening to a song open the application menu 2 Tap one of the web search options such as Amazon MP3 if available or YouTube and then tap the info you want Tabl...

Page 132: ...enting your smartphone and click Eject On a Mac computer drag the drive representing your smartphone to the Trash The Trash icon changes to Eject 7 Disconnect the USB cable from the computer when the USB Drive screen no longer appears on your smartphone Use HP Play to sync music from your computer to your smartphone If you have music in your HP Play library on your computer you can sync the songs ...

Page 133: ...nnected to the computer check the Automatically sync music to this device box 7 Click OK 8 Your smartphone appears under Devices in the left hand panel of HP Play Click the smartphone name and do either of the following To set up manual sync Click Manual and then click Apply You are done See Manually sync music from HP Play to your device To set up automatic sync Click Auto and continue to step 9 ...

Page 134: ...ct 7 Disconnect the USB cable from the computer when the USB Drive screen no longer appears on your smartphone Amazon MP3 The Amazon MP3 app is not supported by all wireless service providers If it s not in the Launcher it is not available Before you can download items using the Amazon MP3 application on your smartphone you must have an Amazon account and you must read and agree to the MP3 Music s...

Page 135: ...e songs without needing to enter your password each time turn on Enable 1 Click IMPORTANT When you are signed in to your Amazon MP3 account your credit card is charged for the price of an item as soon as you tap Buy View album information and buy an album BEFORE YOU BEGIN Before you download an album to your smartphone make sure you have enough storage space on your smartphone to fit the files Ope...

Page 136: ...and tap Sign In To purchase songs without needing to enter your password each time turn on Enable 1 Click IMPORTANT When you are signed in to your Amazon MP3 account your credit card is charged for the price of an item as soon as you tap Buy View and work with downloaded items 1 Open the application menu and tap Downloads This displays items that you are currently downloading or that you have alre...

Page 137: ...he web Your smartphone supports Wi Fi connectivity based on the 802 1 1 standard 802 1 1a 802 1 1b 802 1 1g and 802 1 1n with WPA WPA2 WEP and 802 1x authentication Why use a Wi Fi connection A Wi Fi connection is especially helpful in the following situations You re outside a coverage area and you want to access the web Your wireless service provider s service plan incurs additional charges for d...

Page 138: ...for the first time see Connect to a new secure network To connect to either type of network after the first time see Connect to a previously used network Turn Wi Fi on off Wi Fi is turned on by default Do one of the following to turn it off or on Open Wi Fi and tap On or Off From any screen Open the connection menu in the top right hand corner of the screen tap Wi Fi and tap Turn on Wi Fi or Turn ...

Page 139: ...automatically attempts to connect to a previously used network starting with the most recently used network If you move to a new location and Wi Fi is turned on your smartphone automatically attempts to connect to a previously used network if one is discovered at the new location If more than one previously used network is discovered the smartphone starts with the most recently used network If you...

Page 140: ...e and then tap Forget Network Put Wi Fi to sleep when the screen is off By default your smartphone keeps its Wi Fi connection active even when the screen is dark If however you find that a Wi Fi connection is constantly unnecessarily waking up your smartphone you can save battery power by turning off this setting When you turn the screen on again the Wi Fi connection is reactivated 1 Open Wi Fi 2 ...

Page 141: ...tery performance you should charge your battery while using HP mobile hotspot see Charge the battery Secure hotspots and open hotspots We recommend that you set up your HP mobile hotspot as a secure hotspot see Create a secure hotspot That way you can protect your hotspot with a passphrase and you can control who connects to the Internet through your smartphone by controlling the distribution of y...

Page 142: ...ame of your hotspot tap the name in Network Info enter a new name and tap Done 7 After you create the hotspot go to the device you want to connect to the Internet for example your laptop and use its Wi Fi connection settings to connect to your HP mobile hotspot After the connection is made you can browse the web on your laptop Use HP mobile hotspot BEFORE YOU BEGIN Create a secure see Create a sec...

Page 143: ...ng the network from outside the firewall for example from a public location or at home Check with your company s system administrator to see if a VPN is required for accessing the corporate network Add a VPNC VPN profile VPNC is a Cisco compatible IPsec client BEFORE YOU BEGIN Get the following information from your system administrator Profile name VPN server Username and password Group ID Group ...

Page 144: ...eld and tap Cisco AnyConnect 4 Tap Enter server name and enter the server name 5 Tap Next 6 If required tap Agree to accept the Cisco licence agreement Tap to view the full agreement 7 Enter your login information and tap Connect 8 If required enter your security token or other password and tap Done 9 Tap Continue to acknowledge that you are accessing a private network Connect to a profile Do one ...

Page 145: ...ing In the Launcher or Card view type the site address for example hp com and tap Go to website Open Web and enter the site address If the page appears in the list of viewed pages tap it to go there again If not press Enter When entering a website address URL you don t need to enter http www 2 To cancel a page while it is loading tap Search for a website Do one of the following In the Launcher or ...

Page 146: ...owing To play the Flash content at its current size Tap To play and zoom in on the Flash content Double tap it Table 1 Web page navigation To do this Do the following Move back through previously viewed pages Tap or make the back gesture from right to left anywhere in the gesture area Move forward through previously viewed pages Tap or make the forward gesture from left to right anywhere in the ge...

Page 147: ...ou visit frequently to the Launcher so you can access them in a few taps 1 Open the page you want to add to the Launcher 2 Open the application menu tap Page and tap Add To Launcher 3 Edit any of the following Icon Tap the currently displayed page icon thumbnail Then tap hold and drag the web page to use a different portion of the page as the Launcher icon You can zoom in on or out from the page w...

Page 148: ...pp Tap a thumbnail To open a bookmark if it s not on the start page or after you navigate away from the start page Open the application menu and tap Bookmarks Then tap a bookmark Edit reorder or delete a bookmark 1 Open Web 2 Open the application menu and tap Bookmarks 3 Do one of the following To edit Tap to the right of the bookmark name Change the icon see Create a bookmark title or URL and tap...

Page 149: ... you are redirected to a site from another site Tap Yes to switch Accept Cookies from Yes to No JavaScript Tap On to switch JavaScript from On to Off Turning off JavaScript may prevent some websites from functioning properly Enable Flash Content Tap On to switch it from On to Off Turning off Flash Content prevents Flash content from displaying Autoload Flash Content Enables Flash content to begin ...

Page 150: ...r Applications field Auto Locate Applications can automatically identify your location Always Ask Applications display a request to identify your location You choose whether to allow this for the current session only 4 Select On or Off for any of the following Geotag Photos Available only when Auto Locate is selected When Geotag Photos is on photos are tagged with the latitude and longitude of the...

Page 151: ...ation 4 Optional To save the location tap or tap the address at the bottom of the screen tap and tap Save 5 Optional To get directions to the location tap or tap the address at the bottom of the screen tap and tap Go NOTE The Maps app cannot determine your location and therefore cannot work properly unless a location service is turned on see Turn location service providers on off Search for a busi...

Page 152: ...t work properly unless a location service is turned on see Turn location service providers on off Work with saved locations 1 Open Maps 2 If prompted tap Allow Once to turn on Location Services for this session 3 Do any of the following To view a saved location Tap tap Bookmarks and then tap a location To get directions to a saved location from your current location Tap and tap Bookmarks Tap a loc...

Page 153: ...reen Pinch in to decrease the size of items onscreen Customise the map view 1 Open Maps 2 If prompted tap Allow Once to turn on Location Services for this session 3 Tap and tap any of the following Road Displays a two dimensional view showing roads and landmarks Satellite Shows a satellite image Bird s Eye Shows a map made up of images taken from the air Show Traffic Shows major roads and commute ...

Page 154: ...erated passkey appears on the passkey screen Check the other device screen to verify that the passkey is correct and tap Yes connect to connect The screen displays a passkey generated by your smartphone Enter the displayed passkey on the other device The screen prompts you to enter a passkey Check the documentation that came with the other device to see if there s a required passkey If so enter th...

Page 155: ... 1 Open Bluetooth 2 Tap beside the car kit name 3 Tap On Off for either of the following Phonebook Access Passes your contact phone numbers in Contacts to your car kit Message Access Allows your car kit to receive text messages forwarded from your phone Disconnect from a device Disconnecting from a device does not mean you delete the relationship you created between the device and your smartphone ...

Page 156: ...tablet screen to indicate that the smartphone has been placed correctly 2 If Bluetooth is off on one or both devices tap Turn on Bluetooth on one or both of the devices Touch the smartphone to the Centre button on your tablet again to complete the pair A notification appears on both devices to indicate that the pairing was successful The devices remain paired while in range approximately 10 metres...

Page 157: ...access the Internet from your computer anywhere you can connect to your wireless service provider s network and it allows you to transfer data to devices that do not have Wi Fi capability 1 Pair your smartphone and your computer You must initiate the pairing request from your computer see Accept a pairing request from another device 2 After the two devices are paired make a Bluetooth connection fr...

Page 158: ...158 Chapter 10 Web and wireless connections ...

Page 159: ... screen appears the next time you open the Quickoffice app Set up the Quickoffice app to access files from an online collaborative tool You can use the Quickoffice app to view files that are stored on your smartphone You can also set up the Quickoffice app to access files in online collaborative tools such as Google Docs Dropbox or MobileMe You must have an account online for the tool and then set...

Page 160: ...nt Tap Files on my Palm to view files stored in the USB drive storage on your smartphone 3 Tap Documents Spreadsheets or Presentations to see a list of just those file types or tap All Files 4 Tap the file Change the text display size in a Word document or Excel spreadsheet Do one of the following Double tap the screen to zoom in or out a specified amount Open the application menu and tap Zoom Tap...

Page 161: ...l and drag in any direction to pan the slide To return the slide to normal view Tap the header at the top of the screen Update Quickoffice software You can update your Quickoffice software to make sure you have the most current version 1 Open Quickoffice 2 Open the application menu and tap Check For Upgrades You can also set a preference to receive a notification if an update is available 1 Open Q...

Page 162: ... the bottom of the screen Enter the page number you want and press Enter To move a part of the current page to the centre of the display Tap and hold the page and drag it until the part you want appears onscreen Change the text display size Pinch out to enlarge items onscreen Pinch in to decrease the size of items onscreen Double tap the screen to zoom in or out a specified amount For more informa...

Page 163: ... The first time you open App Catalog review the terms of use and tap Accept 3 Tap the icon of a featured application or do one of the following To search by name Type a search term and then tap or press Enter A list of apps whose name or category matches your search term appears To search by category Tap Browse Categories and tap a category If the category or list screen displays a category header...

Page 164: ... for free 4 If the application uses Location Services a notification appears see Location Services Tap Continue 5 To cancel a download Tap on the Downloading progress bar 6 After you download an app tap Tap to Launch to open it The app also now appears as an icon in the Launcher so you can open it from the Launcher as well You can move to other screens and work in other applications while your new...

Page 165: ...and work in other applications while your new app downloads in the background For example find another app in App Catalog and start downloading it while the first download is finishing Buy an application directly from a promo code link A promo code allows you to purchase one or more App Catalog apps for free You might receive a promo code for a specific app or a general code that allows you to pur...

Page 166: ... billing account 1 Open App Catalog 2 Do one of the following Find an app you want to buy tap the app name and tap Download for amount If the app uses Location Services tap Continue Tap Credit Card Open the application menu tap Preferences Accounts and tap Add Account 3 Enter your HP webOS Account password and tap Continue If you enter an incorrect HP webOS Account password three times a message a...

Page 167: ... select a new password requirement or enter a new email address 5 If prompted enter your HP webOS Account password and tap Submit If you enter an incorrect HP webOS Account password three times a message appears that explains how you can contact support for help 6 Do one of the following To edit the account information Change the information as needed and tap Done To delete the account information...

Page 168: ...ually check for application updates 1 Open Software Manager 2 Tap Apps to manage downloaded apps that appear in the Launcher or tap Other to manage background apps and services that do not appear in the Launcher 3 If updates are available for any of your downloaded apps or services an Update button appears in the bottom right hand corner of the screen with a number The number indicates the number ...

Page 169: ...c daily backup to a secure server Info stored in your HP webOS Account is automatically daily backed up to a secure server Your smartphone backs up the contacts calendar events tasks and memos that are in your HP webOS Account as well as system settings and applications you downloaded to your smartphone If you ever need to erase the info from your smartphone you can restore all your backed up info...

Page 170: ...ebos com account and erase the data on your smartphone The following table lists info that is and is not backed up to your HP webOS Account Table 1 Backup details Application Backed up Not backed up Accounts Usernames for online accounts that sync like Google Entries contacts events messages and so on in online accounts Passwords for online accounts that sync like Google Amazon MP3 if available on...

Page 171: ... reordered Launcher icons see Reorder Launcher icons Location Services Preferences Memos All memos Table 1 Backup details Application Backed up Not backed up Messaging Messaging Usernames for IM accounts Text messages Instant messages Multimedia messages Passwords attachments and history Music Nothing is backed up Keep a copy of these files on your computer see Copy files between your smartphone a...

Page 172: ...p Catalog are downloaded again App settings and data stored in the app Applications from sources other than App Catalog Sounds Ringtones Nothing is backed up Tasks Tasks in your HP webOS Account Usernames for online accounts that sync like Exchange Tasks in online accounts Passwords for online accounts that sync like Exchange Text Assist Nothing is backed up Third party apps Apps you downloaded ar...

Page 173: ... consistent with that stored on your HP webOS Account we recommend that you perform a manual backup of your data both before and after you change any of your HP webOS Account settings see Manually back up information to your HP webOS Account 1 Open Backup 2 Open the application menu and tap HP WebOS Account 3 Enter your HP webOS Account password and tap Sign In 4 Edit any of the following First Na...

Page 174: ...Open Device Info 2 Tap the Name field and enter the new name Restart your smartphone If an application freezes first try restarting your smartphone An occasional restart can be good for your smartphone just the way a restart can be good for your computer Every once in a while restart your smartphone 1 Open Device Info 2 Tap Reset Options and tap Restart NOTE If the screen does not respond to taps ...

Page 175: ...artphone you just erased Signing in restores your HP webOS Account data and information from online accounts see What information is backed up but not your stored files such as pictures videos and music you must copy those again to the smartphone see Copy files between your smartphone and your computer Run Quick Tests If you are troubleshooting your device with a support agent you can run Quick Te...

Page 176: ...r information on copying a certificate into USB drive storage see Copy files between your smartphone and your computer 1 Open Device Info 2 Open the application menu and tap Certificate Manager 3 Tap and tap the certificate name Install a certificate from an email attachment Open the email attachment see Open email attachments and then tap Trust Certificate View certificate details You can view us...

Page 177: ...al and tapping a notification performs the same action as usual If your smartphone is on a Touchstone but Exhibition is turned off Exhibition starts automatically when the smartphone has been inactive for the period defined in the Screen Lock settings see Set the interval for turning the screen off automatically The screen does not lock If you have Secure Unlock turned on you must enter your PIN o...

Page 178: ...ition apps as you want Regional Settings Language You can set your smartphone display to any language available for the device 1 Open Regional Settings 2 Tap the language currently displayed in the Language field and then tap a new language 3 If a region list is displayed tap the region 4 Confirm you want to use the new language or revert to the original language Your smartphone restarts after you...

Page 179: ... drag the portion you want to the centre of the onscreen box This portion becomes the wallpaper 5 Tap Set Wallpaper Turn advanced gestures on off Turning on advanced gestures gives you two additional gestures previous and next and also changes the way you make the back gesture and the forward gesture in Web Having these gestures on or off affects the way you can switch among open applications on y...

Page 180: ...e Password 3 Enter the old PIN password and the new PIN password 4 Tap Done Get notifications when the screen is locked or off 1 Open Screen Lock 2 Under Notifications in Show When Locked tap On or Off to set whether notifications are displayed when the screen is locked 3 Under Notifications in Blink Notifications tap On or Off If blink notifications are turned on when the screen is off the light ...

Page 181: ...r switch settings You can set how your smartphone treats system sounds and rings for incoming calls when the ringer switch is off and when it is on 1 Open Sounds Ringtones 2 In Ringer Switch Off Rings Alerts tap the currently displayed option and then tap an option to set what happens when the ringer switch is off and a system sound or the ringer would normally play Tap Vibrate to have your smartp...

Page 182: ...martphone s USB drive storage Here s how to get the file into the correct folder Files downloaded from App Catalog The file is placed in the ringtones folder automatically Files copied from your computer You must place the file in the ringtones folder see Copy a ringtone to your smartphone To use a file in the ringtones folder as a ringtone see Select a file from the ringtones folder as a ringtone...

Page 183: ...r to use as a ringtone on your smartphone 2 Connect your smartphone to your computer using the USB cable 3 On your smartphone tap USB Drive On your computer your smartphone appears as a removable drive 4 Open My Computer Windows XP Computer Windows Vista Windows 7 or the Finder Mac double click the drive representing your smartphone and drag and drop files to the ringtones folder on your smartphon...

Page 184: ...184 Chapter 13 Preferences ...

Page 185: ...ur HP Pre3 working again Introduction Is your smartphone not working the way you expect it to Has it stopped responding to taps Is one of your applications not responding or behaving in an unexpected way These problems can be pretty easy to fix Here are six different troubleshooting methods 6Ts that you can try on your own to get your smartphone working again Try each method in the order it s pres...

Page 186: ...nd VPN A fresh start T3 Triple toggle to restart 1 Press and hold the power button 2 While still holding down the power button slide the ringer switch three times Wait a few seconds for the restart to begin Or try this method for restarting your smartphone 3 key restart Press and hold Option Sym R and then release the keys all at once Give this method at least 10 seconds for the restart to begin W...

Page 187: ...your smartphone to restart Why this might help Reinserting the battery performs a restart and also triggers an automatic clean up of files that weren t closed properly NOTE Because open applications are forced to close immediately during this kind of restart some unsaved data may be lost T6 Tether your smartphone to your computer and reinstall webOS IMPORTANT Don t try this method until you ve alr...

Page 188: ...move to a location where you get a stronger signal from your wireless service provider network You can t use a Wi Fi connection to create your HP webOS Account 4 A battery icon that is green or at least one third white No Then charge your smartphone Plug the USB cable into the AC charger plug the charger into an electric socket and connect the other end of the cable to the charger microUSB connect...

Page 189: ...bOS Account Are you having trouble creating a new account To create an account do the following 1 During setup tap Create New Account 2 Tap the field labelled First Last Name and enter your first and last name Tap Next 3 Create a password for your account It must be between 6 and 20 characters long You must enter it exactly the same way in the Password and Re enter Password fields Note the followi...

Page 190: ...account Creating your HP webOS Account Unable to complete Try this Restart your smartphone and begin again by doing this 1 Press and hold the power button until you see two buttons Turn Off and Cancel 2 Tap Turn Off Wait for the smartphone to shut down completely 3 Press and hold the power button and begin setup again If you are unable to create an account check the status of the webOS server by d...

Page 191: ...he link in the email 7 Enter your new password twice Optional Click Change Security Question select a security question and enter your answer Click Reset Password If that doesn t work or if you can t remember your security question and answer get help on gaining access to your account by doing the following Go to hpwebos com support Select your smartphone and wireless service provider and click Su...

Page 192: ...tone to the AC charger Make sure that you are using the AC charger that came with your smartphone or a compatible charger approved by HP Make sure the USB cable is securely connected to the Touchstone and the AC charger You may need to rock the connector on the USB cable gently to fully insert it into the Touchstone NOTE The Touchstone does not work when it is connected to a computer Make sure the...

Page 193: ...automatically if the smartphone is still on when you move the smartphone away from the other surface When the smartphone is on and idle the screen first dims and then turns off This also is normal behaviour caused by the auto shut off interval You can adjust this auto shut off interval to be as long as three minutes see Set the interval for turning the screen off automatically At first the screen ...

Page 194: ...ne Then wait until your smartphone completes startup 6 If this does not solve the problem see 6Ts Ways to get your HP Pre3 working again for additional steps to try Applications are running slowly NOTE Be sure that any third party applications you install are compatible with HP webOS Applications written for earlier Palm smartphones using the Palm OS by ACCESS operating system or Windows Mobile ar...

Page 195: ...ne so that it s level with a window My smartphone doesn t connect to the mobile network Try the suggestions in Signal strength is weak to improve a weak signal Turn off the phone and turn it on again by turning aeroplane mode on and off see Turn your smartphone on off Set your smartphone to work with 2G networks or 3G networks only see Set roaming and data usage preferences Restart your smartphone...

Page 196: ...art However if the smartphone can t determine if a wireless service was on before the restart that service does not automatically turn on see Turn your smartphone on off My smartphone doesn t ring Make sure the ringer switch is turned on If you can see the red next to the switch the ringer switch is turned off Slide the ringer switch on Check the ringtone volume Open Sounds Ringtones and drag the ...

Page 197: ...ee device and the hands free device appears in the Devices list see Connect with a paired device Make sure that the volume on the hands free device and on your smartphone is set loud enough to hear Make sure your Bluetooth hands free device is charged and turned on Make sure that your smartphone is within range of the hands free device Bluetooth range is up to 10 metres in optimum environmental co...

Page 198: ...th select online services so that you can store and sync your info in online accounts see Manage online accounts You can access your data even when you are not able to make a connection to the web because your data is stored on your smartphone If you have data from a Palm smartphone in Outlook or Palm Desktop by ACCESS you can do a one way transfer of the data from the desktop application to your ...

Page 199: ... the server could not be reached Make sure your smartphone is connected either to your wireless service provider s network or to a Wi Fi network see Icons in the title bar If you have a network connection and receive this notification it means your smartphone had to wait too long to connect to the Exchange server The connection may have been lost the server may be temporarily overloaded or the ser...

Page 200: ...roviders require you to be on their network to use your email account If this is the case be sure to use your provider s network as the connection type for the account If you re connected to a Wi Fi network turn off Wi Fi and try again see Turn Wi Fi on off Some wireless service providers have other requirements specific to their service Check with your wireless service provider to find out whethe...

Page 201: ...l header in your account Inbox to see the last time the account was updated For problems sending and receiving email using an Exchange email account see the following sections I have an Exchange account at work but my data is not being downloaded to my smartphone I have entered the settings to sync with Exchange but I can t synchronise with my company s Exchange server A notification tells me that...

Page 202: ...hese services have been correctly activated on your smartphone and that they are available at your location Your wireless service provider should be able to tell you if messaging services have been experiencing transmission delays Turn off the phone by turning on aeroplane mode and then turn off aeroplane mode see Turn wireless services off aeroplane mode Restart your smartphone see Restart your s...

Page 203: ... activated on your smartphone and that they are available at your location Your wireless service provider should be able to tell you if messaging services have been experiencing transmission delays Check to see if you have data services enabled Open Phone open the application menu and tap Preference Accounts Under Network make sure Data Usage is set to On If you are in roaming coverage check to se...

Page 204: ...cure network with a hidden name ask the system administrator for the info needed to connect to the network If you re not trying to connect to a secure network with a hidden name and there are no Wi Fi networks detected there are no Wi Fi networks available for the smartphone to connect to Try moving to another location and attempting the connection again Try connecting to the Wi Fi network with an...

Page 205: ... properly If you re still having trouble the page may contain elements that are not supported by the browser such as Shockwave Silverlight VBScript WML script and other plug ins An image or map is too small on my screen Do either of the following To switch to landscape mode to see more of the image turn the smartphone on its side To zoom in on the image pinch out or double tap the image A secure s...

Page 206: ...t information is correct in your online account If the missing contact is from a Google account make sure the contact is in your My Contacts list in Google If your Google contacts are only partially synchronising check for contact names that start with a special character like or instead of a letter Delete the non alphabetic character from the contact s name Synchronise again to see if all of your...

Page 207: ... source such as Google or Exchange or delete the duplicate from the smartphone see Delete a contact Manually synchronise Contacts with your online accounts see Manually synchronise Contacts with your online accounts I started entering a contact s name in Card view or the Launcher but I m not seeing the person in the results With Just Type you need to enter at least two letters before contact match...

Page 208: ...rtphone Note the following and determine if the missing information is actually available for syncing Google accounts sync events one month back and two months forward Yahoo accounts sync events one month back and three months forward Exchange accounts sync events two weeks back and unlimited forward Sync your Calendar accounts see Manually synchronise Calendar with your online accounts Set the De...

Page 209: ... from the smartphone To confirm that you have an Internet connection open a website see Go to a website or Search for a website Video files can be large For example a 1 minute video can be more than 10 MB Many email providers have limits on how large a file you can send Check with your wireless service provider to see if there is a limit on how large a file you can send To upload to Facebook you m...

Page 210: ... visiting precentral net Web distributed apps are delivered to the smartphone via links and are downloaded and installed using App Catalog on the smartphone The app details page for a web app appears with a grey background Because web distributed apps have not been reviewed by HP they cannot be found in App Catalog on the smartphone they may however appear in Software Manager after they are instal...

Page 211: ...Select your smartphone and wireless service provider and click Support Services Select one of the support options If App Catalog requests that you enter your billing information after you already entered it this means that HP reset your account due to billing address inconsistencies Re enter your billing address in App Catalog see Update or delete a billing account If you receive an alert that say...

Page 212: ...hone I want to install an app on my smartphone from a source other than App Catalog App Catalog which includes the on device catalog and the associated web and beta distribution channels is the only officially supported mechanism for installing applications on your HP Pre3 Third party sources may make applications available for installation on your smartphone via alternative mechanisms These apps ...

Page 213: ...ult settings A partial or full erase does not return the smartphone to factory settings after some homebrew apps have been installed See T6 Tether your smartphone to your computer and reinstall webOS Transferring information to and from your computer I bought a song through Amazon MP3 and want to transfer it to my computer You can copy music files on your smartphone to your computer for use with a...

Page 214: ... erase options on your smartphone enter your existing HP webOS Account email address and password don t create a new one When you do this all data that has been backed up to your profile contacts calendar events and tasks as well as apps you bought through App Catalog is restored to your smartphone To restore information about your online accounts to your smartphone simply enter the password for e...

Page 215: ...OS phone but the screen is cracked or doesn t respond to taps so I can t access USB Drive mode If you can t put your smartphone in USB Drive mode using the screen you can use a keyboard shortcut Connect your smartphone to your computer using the USB cable and then press and hold Option Sym U Making room on your smartphone If you store a large number of files or install many applications the intern...

Page 216: ...216 Chapter 14 Troubleshooting ...

Page 217: ...make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos See Go up one level in an app back gesture Making the back gesture is also the way you save your work in many apps If you don t see a Done button make the back gesture to save your work card A m...

Page 218: ...he strip beneath the touchscreen that you use to perform the back gesture among others You begin some gestures in the gesture area and complete them on the touchscreen for example the slow drag that displays Quick Launch when you have an application filling the screen HP webOS The operating system of your HP Pre3 Key features of HP webOS include gestures cards merged views and linked contacts HP w...

Page 219: ...post photos to online accounts such as Facebook or Photobucket See Online accounts available for webOS phones Option key The key you use to enter characters that appear above the letters on the keyboard keys Press once to enter a single character Press twice to lock the alternative character feature so you can enter a series of characters Also press and hold Option and then drag your finger onscre...

Page 220: ...em update Updates provided to HP webOS and core applications such as Contacts and Calendar When a system update is available a notification appears on your smartphone You can also check for system updates manually See Update the HP webOS operating system tap A light quick touch on the touchscreen used for example to open an app by tapping its icon Use your fingertip to tap Don t use your fingernai...

Page 221: ... info in that app is deleted info remains in other apps Facebook Contacts Calendar Photos Videos Contacts Calendar Transfer from web to smartphone Photos Videos Transfer upload from smartphone to web Photos and Videos only Contacts and Calendar only Only info in that app is deleted info remains in other apps Google Contacts Calendar Messaging Email Sync Yes Yes Only info in that app is deleted inf...

Page 222: ... Accounts app all data from that account is removed from all apps associated with the account You can also edit and add data to an Exchange account from a desktop application such as Outlook Skype Contacts Messaging Contacts Transfer from web to smartphone Messaging Sync Contacts No Messaging Yes Contacts Yes Messaging Yes The account is removed from all apps Yahoo Contacts Calendar Messaging Emai...

Page 223: ...E 850 900 1800 1900 Features Speakerphone Dual mic Microphone mute option TTY compatible Ringer switch Built in GPS A GPS Processor technologies Qualcomm MSM 8255 1 4 GHz processor Battery Rechargeable lithium ion 1230 mA hr power capacity Removable Operating system HP webOS Rear camera 5 megapixel Auto exposure Auto focus LED flash Auto white balance Geotagging Video capture ...

Page 224: ... EDR with A2DP stereo Bluetooth support Display 90 93 mm touchscreen 24 bit colour Resolution 480 x 800 User adjustable brightness Keyboard Slide out physical QWERTY QWERTZ or AZERTY keyboard Sensors Ambient light Accelerometer Proximity Magnetometer Memory 8 GB or 16 GB 6 1 or 14 1 GB user available USB mass storage support 512 MB RAM Back cover Compatible with the HP Touchstone charging dock if ...

Page 225: ... purchase Calculator Calendar Camera Clock Contacts Email HP webOS App Catalog Memos Messaging integrated SMS MMS and IM Music PDF View Phone Photos Quickoffice DOC DOCX XLS XLSX PPT PPTX Tasks Videos Voice Dial VPN Web Table 1 Specifications Category Description ...

Page 226: ...reference applications at time of purchase Accounts Backup Bluetooth Date Time Device Info Exhibition Gesture Tutorial Help Location Services Regional Settings Screen Lock SIM Toolkit Software Manager Sounds Ringtones System Updates Text Assist Wi Fi Included third party applications at time of purchase YouTube Table 1 Specifications Category Description ...

Page 227: ...oducts Marked with the FCC Logo United States Only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation If you have questions about the product or this FCC declaration write to Hewlett Packard C...

Page 228: ... interference received including interference that may cause undesired operation L utilisation de ce dispositif est autorisée seulement aux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit étre prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif Canadian Notice A...

Page 229: ...is device please ask for authorisation to use it prior to turning on the device Airline Travel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline France L utilisation de cet équipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet équipement peut être utilisé à l intérieur d un bâtiment en utilisant toutes les fréquences de 2400 à 2483...

Page 230: ...g the separation between them may reduce the interference You may also consult your hearing aid manufacturer to discuss alternatives Small children Do not leave your device and its accessories within the reach of small children or allow them to play with it They could hurt themselves or others or could accidentally damage the device Your device contains small parts with sharp edges that may cause ...

Page 231: ...tions Headset devices should be used to keep the mobile device away from head and body During pregnancy the mobile device should be kept away from the body Children and adolescents should use the mobile device far away from their lower body Equipment Warning WARNING To reduce the risk of personal injury electrical shock fire or damage to the equipment Plug the AC adapter into an AC socket that is ...

Page 232: ...hain gen_specifications html Asbestos certain azo colorants certain brominated flame retardants may not be used as flame retardants in plastics cadmium chlorinated hydrocarbons chlorinated paraffins formaldehyde halogenated diphenyl methanes lead carbonates and sulfates lead and lead compounds mercuric oxide batteries nickel finishes must not be used on the external surface designed to be frequent...

Page 233: ... case of the term you enter Include Bookmarks Include Comments By default the search tool only searches document text Select either or both of these options to include bookmarks and or comments in your search results 4 Press Enter on your keyboard The search tool highlights the first instance of your term 5 To find the next instance of the term click To find the previous instance click Display a l...

Page 234: ...ll instances of your term appears in the search window 7 Double click an entry in the list to jump to that instance of the term in the User Guide TIP Click Use Advanced Search Options at the bottom of the search window to access additional search features With these options you can enter a multi word search term and then choose whether to search all or any of the words in the term You can also cho...

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