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Chapter 14 : Troubleshooting
5
Look closely at the screen. If the display appears but is faint, try
adjusting the screen brightness (see
Change screen brightness
).
6
If the problem persists, connect your smartphone to the
AC charger
(see
Charge the battery
). If you see a faint display, try to restart your
smartphone (see
Restart your smartphone
).
7
If you don’t see a display or the screen doesn’t respond to taps,
press and hold the
power
button and slide the
ringer
switch three
times to restart your smartphone. Then wait until your smartphone
completes startup.
An application is not responding to taps
1
Make sure you have removed the screen protector that came
attached to your smartphone screen.
2
Check to see if the screen has any cracks. If it does, get further
assistance by doing the following: Go to
hpwebos.com/support
.
Select your smartphone and wireless service provider and click
Support Services
. Select one of the support options.
3
Make sure the screen is not locked. Press the
power
button and drag
up to unlock the screen.
4
Tap the centre of the gesture area. If the application screen
minimises to a card, throw the card off the top of the screen to close
the app.
5
If the screen does not respond to taps at all, press and hold the
power
button and slide the
ringer
switch three times to restart your
smartphone. Then wait until your smartphone completes startup.
6
If this does not solve the problem, see
6Ts: Ways to get your HP Pre
3
working again
for additional steps to try.
Applications are running slowly
NOTE
Be sure that any third-party applications you install are compatible with
HP webOS. Applications written for earlier Palm smartphones using the Palm
OS by ACCESS operating system or Windows Mobile are not compatible with
your HP Pre
3
. If you can try a free version of the software before purchasing it,
you can test it first to make sure it works properly.
1
Tap the centre of the gesture area to display Card view.
2
Scroll through the cards and note how many applications are open.
3
Close any application you are not using by throwing its card off the
top of the screen.
If the problem persists after you close apps you are not using, restart your
smartphone (see
Restart your smartphone
). If this does not solve the
problem, see
6Ts: Ways to get your HP Pre
3
working again
for additional
steps to try.
My gestures in the gesture area aren't working
•
Some gestures begin in the gesture area and end in the touchscreen,
and vice versa. Crossing the border between the two areas with your
finger is crucial to making the gesture successfully. Likewise, the drag
gesture for opening a menu begins at the top of the smartphone, above
the screen, and crosses down onto the screen.
*
Gesture area
•
If you cannot make the back gesture, check to see if you have the next/
previous app gestures turned on (see
Turn advanced gestures on/off
). If
Summary of Contents for Pre 3
Page 1: ...U S E R G U I D E ...
Page 6: ...6 Contents ...
Page 10: ...10 Chapter 1 Welcome ...
Page 158: ...158 Chapter 10 Web and wireless connections ...
Page 184: ...184 Chapter 13 Preferences ...
Page 216: ...216 Chapter 14 Troubleshooting ...