HP Pre 3, User Manual

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Chapter 14 : Troubleshooting 191
Having trouble logging in to your HP webOS Account?
Remember, to log in to your HP webOS Account, you must enter the same
email address and password you used to create the account.
If you verified your account when you created it, do this:
1 On your computer, go to hpwebos.com/account , select your
smartphone and your wireless service provider and then click
Manage HP webOS Account .
2 Click Forgot password?
3 Enter the email address you used to create your HP webOS Account
and click Next . Enter the answer to your security question and click
Next .Enter your new password twice.(Optional) Click Change
Security Question , select a security question and enter your
answer.Click Reset Password .
If you never verified your account or didn't create a security question, the
process is a little different. Do this:
1 On your computer, go to hpwebos.com/support , select your
smartphone and your wireless service provider and then click
Manage HP webOS Account .
2 Click Forgot password?
3 Enter the email address you used to create your HP webOS Account
and click Next .
4 Type the text you see in the white box and click Send Email .
5 Open your email program on your computer, and open the email
with the subject How to reset your security information .
6 Click the link in the email.
7 Enter your new password twice.(Optional) Click Change Security
Question , select a security question and enter your answer.Click
Reset Password .
If that doesn't work, or if you can't remember your security question and
answer, get help on gaining access to your account by doing the
following: Go to hpwebos.com/support . Select your smartphone and
wireless service provider and click Support Services . Select one of the
support options.
Battery
The battery drains quickly
If the battery seems to drain quickly from normal use, see Maximising
battery life for tips on improving battery life.
If you still experience problems and you frequently leave the Wi-Fi feature
on even when you are not using the smartphone, change the sleep setting
for Wi-Fi. See Put Wi-Fi to sleep when the screen is off for instructions.
The battery doesn't charge or doesn't hold a charge
If you are trying to charge the battery using the USB cable, try these steps
in sequence:
• Make sure you are using the USB cable and AC charger that came with
your HP Pre
3
or a compatible cable or charger approved by HP.
• Make sure the small end of the cable is securely connected to the
charger/microUSB connector on your smartphone. Make sure the other
end is securely connected to the AC charger or to a USB port on your
computer.
TIP
After you create your HP webOS Account, you get an email at the address
you used to create the account. Click the link in the email message to verify your
account.