91
Service Policy
If you need assistance in resolving a problem with your instrument, contact our
Customer Service Department directly, or if outside the United States, through our
representative or affiliate covering your location.
Often it is possible to correct, reduce, or localize the problem through discussion with
our Customer Service Engineers.
All instruments are covered by warranty. The warranty statement is printed inside of
this manual. Service for out-of-warranty instruments is also available, for a fee.
Contact HORIBA Jobin Yvon or your local representative for details and cost
estimates.
If your problem relates to software, please verify your computer's operation by
running any diagnostic routines that were provided with it. Please refer to the
software documentation for troubleshooting procedures. If you must call for
Technical Support, please be ready to provide the software serial number, as well as
the software version and firmware version of any controller or interface options in
your system. The software version can be determined by selecting the software name
at the right end of the menu bar and clicking on “About.” Also knowing the memory
type and allocation, and other computer hardware configuration data from the PC's
CMOS Setup utility may be useful.
In the United States, customers may contact the Customer Service department
directly. From other locations worldwide, contact the representative or affiliate for
your location.
In the USA:
HORIBA Jobin Yvon Inc
3880 Park Avenue
Edison, NJ 08820-3012
Toll-Free: +1-866-Jobinyvon
Tel: +1-732-494-8660 Ext. 268
Fax: +1-732-549-5125
Email: OSD@ jobinyvon.com
www. jobinyvon.com
In France:
HORIBA Jobin Yvon
S.A.S
16-18 rue du Canal
91165 Longjumeau cedex
Tel: +33 (0) 1 64 54 13 00
Fax: +33 (0) 1 69 09 07 21
www. jobinyvon.fr
In Japan
HORIBA Ltd., JY Optical Sales Dept.
Higashi-Kanda Daiji Building
1-7-8 Higashi-Kanda, Chiyoda-ku
Tokyo 101-0031
Tel: +81 (0) 3 3861 8231
www.jyhoriba.jp
Worldwide:
1-877-JYHoriba
China
: +86 (0) 10 6849 2216
Germany
: +49 (0) 89462317-0
Italy
: +39 0 2 57603050
UK
: +44 (0) 20 8204 8142
If an instrument or component must be returned, the method described on the
following page should be followed to expedite servicing and reduce your downtime.
Summary of Contents for JOBIN YVON SYNAPSE
Page 1: ...SYNAPSE CCD Detection System User Manual Part Number 81100 Revision 2...
Page 10: ...Preface x...
Page 14: ...System Description and Specifications 4...
Page 28: ...Detector System Installation 18...
Page 38: ...Initial Power up and Operation 28...
Page 48: ...Temperature Control 38...
Page 72: ...Appendix A Dimensional Drawings 62 Figure 17 Distance from Focal Plane to CCD Chip...
Page 73: ...Appendix A Dimensional Drawings 63 Figure 18 Synapse Power Supply Unit...
Page 74: ...Appendix A Dimensional Drawings 64...
Page 86: ...Appendix C Performing Routine Procedures with SynerJY 76...
Page 100: ...Appendix E Accessories 90...
Page 104: ...Warranty 94...
Page 113: ...103 Notes...
Page 114: ...104 Notes...