Honeywell Vertex Edge, User Manual

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Warranty Statement
All products are warranted by Honeywell International Inc (herein referred to as ‘Honeywell’) to
be free from defects in material or workmanship under normal use and service for a period of
twelve (12) months after start-up or eighteen (18) months after shipment.
Honeywell limited warranty only extends to the sale of new and unused products to the original
buyer if the products were purchased from Honeywell or from a Honeywell distributor, dealer or
representative. When, in the opinion of Honeywell, a warranty claim is valid, Honeywell will repair
or replace the defective product free of charge and send it or any replacement back to the
buyer. A warranty claim will only be accepted if a proof of purchase is submitted and all
conditions contained within this Warranty are met.
Conditions
The obligations set forth in this warranty are conditional on:
a) proper storage, installation, calibration, use, maintenance and compliance with the product
manual instructions and any other applicable recommendations of Honeywell; and
b) the buyer promptly notifying Honeywell of any defect and, if required, promptly making the
product available for correction. No goods shall be returned to Honeywell until receipt by the
buyer of shipping instructions from Honeywell.
Warranty Return Process:
When the buyer wishes to return a product under warranty, the buyer must obtain a Service
Order Number from Honeywell and if practical return the product clearly marked with the
Service Order Number and a full description of the fault at buyer’s expense. If no description of
the fault is provided, Honeywell reserves the right to charge an investigation fee. If the product is
found to be of “no fault”, Honeywell reserves the right to charge an investigation fee and return
same product to buyer after the investigation fee and transport cost are reimbursed in full. The
investigation fee in both cases will not exceed $320. In the case of a fixed installation or where it
is not practical to return the product, the buyer must submit a written claim to Honeywell's
Service Department. A service engineer will attend on site on a day rate basis. Where a valid
warranty claim is identified, the faulty product will be repaired or replaced free of charge but in
all cases the day rate charge will apply. If, in the course of investigation Honeywell determines
that recalibration of the instrument is required, Honeywell will recalibrate the instrument and
calibration charges will apply. In no event shall Honeywell's liability exceed the original purchase
price paid by the buyer for the product.
Exclusions:
Excluded from any warranty claim is any product, which in Honeywell's opinion, has been
misused, altered, neglected or damaged by accident or abnormal conditions of operation,
handling or use, defects attributable to improper installation including but not limited to:
Physical damage, warping to the main PCB as a result of crushing, component or board damage
at a point of impact or as a result of dropping of the unit from above the stated certification
height, fluid ingress as a result of submergence beyond the I.P. rating specification, poisoning or
inhibition of sensor, any damage or defects attributable to repair of the product by any person
other than an authorized dealer or Honeywell's affiliate within the Honeywell group or
installation of unapproved parts on the product. Excluded are consumable items such as dry-
Vertex Edge System 161 User Manual