Hitachi AMS 2100, Service Manual

Page: 161 / 192

Troubleshooting
6–3
Hitachi AMS 2000 Family Storage System Service Guide
Navigator 2 does
not start Communication failure with
host or management
console • Check and reset communications settings.
• Check and reconnect LAN cables. Replace if
needed.
• Check LEDs and take appropriate action. See the
LEDs section in this table.
• Check and restore power to equipment as needed.
• Be sure the computer acting as the management
console meets the minimum requirements
described in the section titled Prerequisites in the
Hitachi AMS 2100/2300 and AMS 2500 Hardware
Guides.
• Check the settings of your browser.
• Verify that the correct IP address was entered in
the
browser
address field.
• Verify that the Navigator 2 server is working.
• Verify that the host has Java Runtime
Environment (JRE) version 1.6 (update 2)
installed. This is a free download from
http://
java.sun.com/javase/downloads/index.jsp .
• If these steps do not fix the problem, you may
need to reinstall the Navigator 2 software.
Corrupt Navigator 2
installation Reinstall Navigator 2. See Chapter 7 in the Hitachi
AMS 2100/2300 and AMS 2500 Hardware Guides.
Navigator 2 does
not run Incorrect communication
setting: Negotiation Check the negotiations settings on the management
console, and array. Make sure they are the same.
The default value for the negotiation is Auto.
Incorrect value set for the
IP address, subnet mask,
or default gateway of array Set a suitable value for the customer's environment
for the IP address, subnet mask, and default gateway
of array.
[IPv4 default value]
controller #0:
IP address:192.168.0.16
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
controller #1:
IP address:192.168.0.17
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
[IPv6 default value]
controller #0:
IP Address:Auto
controller #1:
IP Address:Auto
Communication failure with
host or management
console 1. Check and reset communications settings.
2. See next section in this table.
Table 6-1: Problems and Solutions (Continued)
Symptom Possible Cause Action