Hitachi AMS 2100, Service Manual

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2–4
Identifying failed parts
Hitachi AMS 2000 Family Storage System Service Guide
5. After obtaining the serial number of the failed array, check the list of
arrays in the Navigator 2 Array List window and find the serial number
in the table.
6. Check the status of the array whose serial number you have found.
Figure 2-4: Checking the Serial number and Status of an Array
NOTE: If Navigator 2 is already running and is not displaying the Array List
window as shown in Figure 2-4 , click Arrays in the Explorer tree to display
that window.
Table 2-2: Checking the Serial number and Status of an Array
Item Description Item Description
1 Locate the array serial number 2 Check the array status
NOTE: Status Conditions:
When the status is Normal the array is operating normally and the
management node on which Navigator 2 is installed is
communicating normally with the array. Check the connection
between the array and the host.
When the status shows dashes (---), Navigator 2 cannot access the
array. Check the array and make sure that the power is turned on
and that the array is connected to the LAN. Check communication
between the management host and the array. More detailed
troubleshooting information is located in the Troubleshooting
chapter in this manual.