A. Trouble Shooting
A.1 Communication Fault
A.1.1 IP Conflict
Fault Description:
IP that the panel automatically acquired or set is same as other
devices, resulting in IP conflicts.
Solution:
Search the current available IP through ping. Change the IP
address and log in again.
A.1.2 Web Page is Not Accessible
Fault Description:
Use browser to access web pages and display Inaccessible.
Solutions:
1. Check whether the network cable is loose and the panel
network is abnormal.
2. The panel port has been modified. Please add a port to the
web address for further access.
A.1.3 Hik-Connect is Offline
Fault Description:
The web page shows that the Hik-Connect is offline.
Solution:
Network configuration of the panel is error, unable to access
extranet.
A.1.4 Network Camera Drops off Frequently
Fault Description:
System reports multiple event logs of IPC disconnection and
connection.
Solution:
Check whether the network communication or camera live view
is proper.
A.1.5 Failed to Add Device on APP
Fault Description:
When using APP to add devices, it is prompted that the device
fails to be added, the device could not be found, etc.
Solution:
Check the web page: whether the Hik-Connect is offline.
A.1.6 Alarm Information is Not Reported to APP/
4200/Alarm Center
Fault Description:
After the alarm is triggered, the app/4200/ alarm center does not
receive the alarm message.
Solution:
"Message push" - "alarm and tamper-proof notice" is not
enabled. You should enable "alarm and tamper-proof notice".
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